Excellent repair job and the kept me updated every step of the way!
communication was lacking-for instance, I thought you would immediately start working on my car-it actually took 8 days before I knew you were waiting for a signed consent. Had you bothered to call, I could have done it immediately. I was renting a car-this caused additional expense.
We didn't like the confusion on when our car would be done. It was being hostage with the insurance company. The repair on the car is fine.
Great customer service, much appreciated the open communication. I knew exactly what was going on with the repairs on my vehicle. Thanks again
Well tell anyone looking for repairs to check your company out
You all did a very very good job on the vehicle it looks like it's new thank you very much
I was treated so well. The staff is very friendly, incredibly helpful and my customer experience was exceptional. Thank you!
Was really good jib.and i get my car before time set up
Totally satisfied with service. Made experience easy and not painful.
I am very pleased with the repair work you would never know my car was damaged
I think you did an awesome job car looks brand new I'm very satisfied Thank you
Very efficient. Repair beautifully done. Repair done ahead of time. Ver courteous.
I am amazed with the quality of your customer service and workmanship. Your team has made this ordeal much easier to bear. Your communication with customers is easy and pleasant. Thank you for a great service.
Love the work done on my car. Love getting the text updates. Staff was awsome and accommodating. All around great service and results. Will definitely recommend you. Thanks for making a bad situation better
Excellent service and attentive staff! Car looks beautiful great job! We will recommend to all our friends! We really appreciated the daily updates!
Wonderful service will recommend to friends
The work is superb! However, You need to be more accurate in your estimated time of completion and check parts when they come in to see if they are the right ones. I felt like there were some parts that could have been ordered after I initially brought the car in. It was at least two weeks before my appointment. Then the parts would have been there and the work would have been done sooner.
Everything was easy and straight to the point.
The repairs look excellent.
Excellent work, Great Customer service, love the communication and updates regarding my car.
Great Job I will recommend caliber collision service to people
My car looks like new. Justin was thorough, friendly and informative.
Very professional and courteous.
It was very well managed and we were continuously kept up to date
Repairs done right and the people at this location were great I would recommend caliber to everyone
Very friendly and did a wonderful job repairing my car
Very nice and professional people and service. I thought I would have my car back Friday night - taking three days. It took 8 days over the weekend and Holiday. Unfortunately, I lost 8 days of income amounting to 1,350!?!
Your lifetime guarantee is very valuable
You have done excelant work whenever I needed
Repairs to my autos
Everyone was very professional. My car looks great and they got it done super quickly! Very happy with my experience here!
Very good. Kept us informed thru the whole process
Vehicle Make : Volkswagen
Amazing Communication and customer service!
The car looks as though nothing ever happened to it. You kept me up to date on what was going on and finished it on time. That was awesome. Thank you so much.
My battery is drained and my left side fog light no longer works after service from our shop. Very disappointed. I will need to purchase a new battery even though mine was perfectly fine when I brought it in
Friendly personel. Fantastic follow up. Completion sooner than expected. Excellent work. I highly recommend your company.
This is the second time I've used Caliber Collision, and both times they have done a fantastic job on my car. Everyone is very courteous and professional. I want to especially thank Justin Redman, my service advisor for making sure the job was done to the best. He kept me informed as to how long the job would take, and was even able to get it done quicker than I expected. I'm quite pleased.
My experience was great! My car was fixed quickly and everyone I interacted with was very friendly. I loved the text message updates.
Excellent customer service, communication and repair.
Very professional. Kept in daily contact with uodates. Very good work. Highly recommended..thankyou
The staff at caliper was very understanding and easy to deal with good people
Justin was extremely professional and thorough. Thank you
I felt all time that my car is in good hands
Very happy with the customer service and the work.
EVERYONE was very helpful,friendly,efficient and they did an AWESOME job on my car!
Excellent customer service. Thank you for the quick repair and great service.
I was very happy with the work. The vehicle looks as if there was never any incident. Justin was very helpful throughout the whole process with keeping me updated with the certain processes the vehicle was going through. Overall great experience!
Very helpful staff. Text updates on repair status were great. The repairs were even done ahead of schedule.
Customer service was excellent and exceeded my expectations. The vehicle was immaculate upon completion of repair.
I was very impressed with Justin. He kept me informed of the progress of repair, and I'm very pleased with the results
I think my car looks fabulous and the customer service is second to none. The texting is a great touch!
Great repair work, Justin was phenomenal, on time, kept me updated every step of the way, will get all work done here from now on.
There is more than one shoddy repair on the area to be repaired. There is evidence of repairman bending the existing area and leaving it not straight. The driver door doesn't open easy. And the window doesn't go down all the way. I will contact you and my insurance rep.on Monday. I can be reached at ****-****-xxxx
Found scratches that happened on car that were not there when I brought the car in for minor dents and front bumper brackets repair.
You are presently trying to buff them out and hope you can before other action to correct the problem has to happen such as a major scratch paint touchip will be necessary. You not I know how they got there but I have a witness from a dealership that they were not there before I brought it in to you for repairing something else to get the car pristine and to sell. I now think that the attendant may have accidentialy scratch the car in many spots when she was using her marker. Scratches were all over the place and appear to be done in a circular type motion. Also could have been by a detailer while washing the car for delivery.
I really liked the frequent updates. Justin took very good care of me and the workmanship was excellent.
Nice job and everything was on time
The constant communication on the progress of the repair was awesome!
Honestly, I couldn't ask for any better of an experience. Everything was seamless and extremely convenient.
We very much appreciated the good service and friendly staff.
Repair was done in a timely manner as promised
Thank you for the quick service . Justin and the service manager made it a great exprience. Will recommend to everyone I know !
Justin was fabulous from start to finish. This group took excellent care of us. The update texts were wonderful. Thank you for making what is normally a not so great experience, a very pleasant one.
Myra was very nice and the text notifications are a great feature
Our vehicle looks great, all went well. Thank you
Very good updating repair and overall service
I couldn't be happier with the service received caliber collision! The workmanship is outstanding and the care and updating throughout the process were over the top! Thank you, Caliber and Justin, our service rep...who was incredibly helpful! I HIGHLY recommend!
Excellent work Completed in very timely fashion
Justin was amazing. HE sent multiple updates so I was always fully updated on the wntire process. Great experience. I woukd highly recommended your company
Justin was constantly keeping me informed of the progress of my car and so helpful and nice. I was very happy with the service and the staff of Collision.
The repair and service with Caliber Collision were excellent. They kept me informed throughout the repairs. Job well done.
I am completely impressed with your operation. I also want to say that the young man that helped me with my claim was exceptional. Justin is an employee that you do not want to lose! I also want to thank you for my clean vehicle when I picked it up! I would recommend you to anybody.
Vehicle Make : Volkswagen
Everything was very professional! I appreciate the updates, phone calls and communication. Justin from caliber and Jason and John from progressive made a bad situation good again. Made sure that we were satisfied and completely taken care of. Thank you all!!!
Justin is an awesome advisor!
Very happy with the service and keeping me updated , Justin did a very good job keeping me informed and explaining everything to me
Excellent service great communication about progression of job daiky????
Justin called every week to update me on status of repair. They delivered the car that's a great service Thanks to all everyone I spoke with was Very Polite and understanding. Excellent service
I was very satisfied with the service that I received from Caliber Colision, I would recommend them to anyone!
The looked good brand new
Back off a bit on all the text notifications.
I have nothing but positive things to say about the work that was done on my Nissan. Everyone involved was kind and helpful. Justin called me every few days to check in and not only let me know the time frame of my vehicle's completion, but a full description of what would be done over the next few days to my car.
My original completion date was scheduled 11/11, but they managed to get it done a lot sooner (yesterday), which was wonderful since I had my rental for 24 days and was concerned about having it longer than my insurance company would pay.
Overall, I had a great experience with your business and will recommend it to others in the future! All expectations were met 100%. My car looks beautiful again. Thank you!
Everyone was helpful & professional. Service was exceptional and my car looks like new. Thank you.
Every person I met was friendly and very courteous
Great job. They kept me informed every day.
My car looks great and they were very helpful.
The staff was great and the work looks factory new.
You guys rock!! Love Carl. Could not have been more helpful
They kept me informed every step of the way
Absolutely awesome job! Thanks to all. Would highly recommend you.
The job was done efficiently and professionally. My car looks like new again! I was pleasantly surprised that it was finished so quickly! Thank you !Thank you!
James was very helpful and explained the process the whole way through. Justin was also very helpful and great. All your employees seem to have great, down to earth personalities which made it a pleasure to work with you all. My car looks brand new again, I am very happy!
The job is very well done
I am very satisfied with customer service I received @ Caliber Collision . They kept me updated on the status of my vehicle while it was getting repaired via text and by phone as well . Justin was professional and amazing employee who went over and beyond when came to the service of my 2007 Nissan Altima. I would highly recommend Caliber Collision to my family and friends for any repairs because they provide great quality service on your vehicle. Also thank you Matt for wiping that spot off my car this evening when I came to pick up my vehicle ????. You're Awesome . Thank You Caliber Collision for excellent customer service and great work you provided .
The attention to detail and meticulous action taken to ensure my vehicle was returned perfectly!
Justin was great. Professional and efficient. Thank you!
James kept me up to date every step of the way. I had my car in no time. Very friendly staff and everyone made me feel welcomed. Thank you!
James was great! Kept me updated and we got the car back a day early! Carl and Justin were also instrumental in our vehicle's repair.
The advisor was Very helpful, friendly and great keeping me posted on the status of the repairs. Staff were also friendly.
The overall step by step communication is a big plus.
I appreciated the phone calls every other day updating me on the status of my vehicle.
Very professional, from check in, estimate, Allstate ins adjuster, caliber manager, bodywork, and checkout. Thank you, car looks great.
Kept me informed with the progression of my repair. Finished a week early.
Yes very satisfied. Friendly service and did detail cleaning on the inside of my car! Thank You!
My car looks great. Our friend, Claude Babineau recommended you and now we know why. We will recommend you to others too.
James was great in keeping me up to date on the progress. I would not hesitate to use this shop again and will recommend the shop to my family and friends.
Courtesy and professionalism were exceptional.
Great service! Competent staff. Excellent repairs. Thank you!
Great communication throughout the process. Everyone was very nice
The experience was awesome...every thing went smoothly from beginning to end...I am completely satisfied with the overall experience...you kept me up to date on repairs & it looks great ...it was a pleasure to do business with you...very professional & exceptional job by every one at your establishment & I would highly recommend others to seek you out for repairs !!! :)
Great jjob and service!!!!! Justin was exceptional and a great pleasure to work with!!!!
Very courteous staff & done on time.
I really appreciate it the text messages stating how far along they were with the repairs. All of the associates were professional
Work was performed with precision and ahead of promised time.
Kept me updated throughout the whole process. I'm always worried when I leave my Roush Mustang for oil changes, repairs etc. I've had experienced in the past that weren't so good. Caliber gave me comfort and I felt at ease while they had my car.
Vehicle Make : Volkswagen
Friendly and accommodating people, fast service-my car was done two days sooner then expected
Very professional and friendly. Excellent work and finish.
Your company kept me informed throughout the repair. I just got the car this evening. So far, so good. I haven't driven it yet.
Everyone seemed so happy to work there. It was really nice to see people who cared about their jobs and the people they take care of. Thank you
Very nice people. Very friendly
My car the Fantastic the repair work was great
Justin, the service adviser, was exceptional to work with.
The problem is suppose to be rectified tomorrow. Hopefully that is the case.
Everyone was helpful, friendly and prompt! Thank you for accommodating me and making the process easy!
Excellent customer care and car care!!
All associates took good care of me and ensured they kept me updated with my car. It was a pleasant experience for an unpleasant situation.
I was blown away when I seen my car, Caliber Collision did a wonderful job on fixing my car and making it look new again.
I really appreciate your service and will recommend you guys to my friends!!!
Excellent work,but took far longer than I had expected.
There were scratches on right rear quarter panel that were not present when car was dropped off. Also, touch up on left quarter panel was not done as promised.
Everything was done satisfactory. I really appreciate what they have done. I gave them 10 out of 10.
I really appreciate the care and consideration that was taken on my Altima. The service was phenomenal! I will definitely refer people to Caliber and will be using you again in the future when needed!
Everyone was great, from the first day to the day I picked my vehicle.
Car is perfect again. Caliber Collision kept me informed continuously during the entire repair process. Kudos to Caliber. ???????????????????????????????????????? ten thumbs up!!
Everything went very smoothly. Carl kept me updated through out. I would definitely use you again if needed!
Everyone was very nice and professional. My car was ready when they said it would be and they did a wonderful. My front bumper looks brand new
They were friendly and courteous
I was very impressed with the changes that has been done and I liked the way you keep the customer informed during the repairs. Thank you Justin, you did you Justin. I give you A+. Lena F
From the beginning to the end, everyone at Caliber (especially Justin Redman) was professional!! Any of my friends looking for a repair facility, you can be guaranteed I will give them your name!!
A lot of paint dust in glove box and engine compartment. Trunk a mess.
A little worried about the color difference in the bumper and the side panel of the car but glad it has a warranty if I want it fixed.
Bad job, used parts, delivery time
Justin's attention was superb as well as the ongoing communication via text. I felt the waiting was longer that it needed, and when I got home from picking the van up I realized the whole interior of the car had developed mold, which hopefully I cleaned. Thank you!
Caliber , Allstate , and Enterprise worked well together for a good all around experience . Justin made sure I understood everything and kept me informed of the repair progress . He made sure I was completely satisfied with the repair . Thank you for a beautiful repair and Justin's great customer skills .
Thank you for an awesome job! I am happy driving it now:)
Love the way my car was taken care of. Up to the minute updates were very helpful too. Caliber did an amazing job
Vehicle Make : Volkswagen
Thank you, Justin for your help and professionalism. Patricia as well. Nothing but good things to say. Repairs took longer than I expected, but I'm confident in the lifetime warranty and believe that commitment to excellence was central to the timeline.
This was by far, the single worst experience I have had with any company in my life. I feel I was lied to from the beginning and they just continued to pile up. My vehicle was less than poorly repaired and it is barely safe to drive. I am now three months out from my accident and have experienced more pain and grief from the way I was treated by your company and the insurance company that worked with you than the accident itself. My vehicle is still not repaired properly and your company is dragging its feet to even attempt to make this right. I hope that everyone knows how dishonorable Caliber was with me and my family.
I had to bring my vehicle back a few times to have the job completed in full.... A bit of an inconvenience but overall, Calliber did a fine job...and treated me with respect and concideration... Thank you Shane...it was a pleasure doing business with you.....Mr. Mendolera.....
Completely satisfied with the service we received from start to completion.
My repair was handled quickly and efficiently with excellent results. I would highly recommend Caliber. M.j. Flanders
Justin in Ft Myers is the best. He kept me apprised of the repair of the car, and took time out, when needed, to explain details I had questions about.
The repair team did an outstanding job, as no one would ever know I have been in two accidents this year, both taken care of by Caliber Collision!
Auto was like new again and the staff were couteous and efficient.
Everything was done as said everyone was friendly and the work was good
Original estimate to complete was 3 - 4 days. Final estimate was only slightly more than original. Final duration to complete the repairs satisfactorily was 19 days. Problems included your shop 'running out of clear coat' and multiple attempts to fix the driver's outside rear view mirror.
The place is run very efficiently - very much appreciated by a manufacturing guy!
Everyone was very friendly and accommodating. I was kept abreast of the status of my car the whole time it was being repaired. Completely satisfied.
They were excellent in every way would highly recommend them can't say enough about them
Service was exceptional. I was kept up to date on progress and any changes during the repair of my vehicle. I will be recommending caliber.
The only problem was initially I was told the car would be ready on Friday and it wasn't done until the g lol owing Tuesday.not really a problem just an issue
Excellent service! Thank you!
From the first day till I picked up my car everyone was very professional. All my questions were answered. My car looked great. Please take this the right way. If I don't use your shop again. I will surely recommend you to anyone and everyone.
Patrisha and Shane were the best from beginning to the end... Huge fan now of Caliber collision.
Like the update on the progress of the repair. So far all looks good
Caliber Collision is professional, courteous, and reliable. I would definitely recommend them to anyone who needs a job done right the first time!
Thank you Caliber Collision!
Vehicle Make : Volkswagen
I appreciated the multiple up-to-date information as to progress on vehicle.
The repair was done very quickly and with minimal inconvenience
Great job on the hood. Rolled aluminum is tough
Very nice professional staff. Work on van was very good. I'll highly recommend in the future.
Outstanding! Telling everyone and showing them your amazing work!
Great work done, and Justin was very nice and kept me in the loop constantly. He has excellent customer service skills.
Only thing I recommend is making it known to customers that cash is not accepted.
Finished sooner than expected.
I dealt with two of your gentlemen and the nice lady up front. Justin kept me informed about my van and this made me feel at ease. Every one at Caliber was very helpful and nice. However, I hope I don't have to return, but if I do it will be there. Thanks for a job well done.
Justin is great as always!
Job looks great. Text messages with updates was good
Everyone was courteous and my car was ready ahead of schedule! The emails giving me progress reports were a nice touch.
Although I am new to the area, I was every bit satisfied with the work you had done on my pickup truck. Thankyou in every way and would definitely highly recommend your shop to anyone in need of professional body work.
Professional courteous and very pleased! Had intended to take to Toyota but when I got estimate there operation and staff appearance and professional service opted to use you.
Excellent service very efficient keeping me informed on repairs daily Beautiful workmanship Perfect job. I will recommend Caliber Collison Always
Best car repair experience I've ever had. Everyone was very helpful and the text messages kept me informed every step of the way as well as a few phone calls. I will be sure to call my Allstate agent and tell her about my great experience.
Justin was awesome as always!