Vehicle Make : Volkswagen
Shelly was wonderful !!! Thank you for everything!! Will be coming back if ever needed... let's hope not!
Service was fast and friendly. I especially enjoyed speaking with the woman at the front. She was very helpful and personable.
Excellent communication, front desk, very thorough overall great job, great team
Give the team my thanks for a job well done.
Thank-you for the great job you did.
The estimated time was correct and fast. The color was surprising accurate and the work was neat and tidy.
I really appreciate the team effort to provide extraordinary customer service to complete the repair of my vehicle in a timely and satisfactory manner. I am extremely pleased with the outcome.
Peter did a great job of listening to my needs and communicating regularly with me. His customer service skills are beyond measure.
Great customer work. Body work is top notch. Your expertise will always be highly recommended by me. Great job!!!
Very smooth process!! Loved the daily updates I never had to guess what was going on with my van! Thank you guys
Vehicle Make : Range Rover
Pete was great. He was very professional, courteous, and was considerate about our time. It was an overall great experience. By the way, the repair looked great as well.
I am very happy with the customer service I have received, especially from Peter Cardona. My only issue is that when I originally brought my truck in I mentioned that the rear suspension didn't sound right. The noise started after the accident. I had it looked at by a third party and they are telling me the shocks are damaged and need to be replaced.
Repair was done quickly and efficiently. Final product delivered as promised.
Communication was up front and efficient. Peter was great to work with! I really enjoyed getting the daily updates regarding progress.
Great job and great service. I liked the updates!!!!
Great experience! Fast, courteous, and well done!
Very professional, kept me updated throughout the process, very friendly customer service.
Enjoyed all the messages keeping us informed about our van we recommend you to our family and friends
Car looks great thank you
Abra body and glass did a great job on my 2001 Ford Escape. I would definitely recommend them to my friends and family. Thank you for all your hard work.
Car was done ahead of schedule and it looks great.
It was a great experience dealing with Abra,
Great people .. Peter was great and very professional.
I don't know that I would use the word "excited", but the staff/ team were very kind. I will be back Thursday for a small cleaning area. Sure it's tape, but team didn't want to rub much on fresh paint. I agree with team. Overall as of today I'm pleased. It was a pleasure meeting the business, but I hate my visit was due to some unkind person shooting at my car on the interstate. Overall I would rate the business with a score of 10.
Great response time and up dates on the car keep up the great work!
From inspection to completion, my experience with ABRA in Knoxville, Tn on Callahan was AMAZING!!! 10 out of 10 The staff was friendly, knowledgable, and put me at ease with understanding the repair work that was to be done on my car. I totally love my experience with your company! I hope that my wife and I never have to deal with a wreck again, but if we do, I love knowing that we will be well taken care of with ABRA!!!
The whole front office team was great, I appreciate the effort they put into taking care of my issues.
Very customer friendly staff. Walked through every part of the visit, and inspection when done. Dropped my car off on Thursday morning, and had it back on Friday afternoon. Very quick service, and loved the way they keep you updated throughout the process
What a great experience: thank you for your assistance and repairing my car
Finished in a very much so timely manner
Yes I would recommend
Very pleased with the time of services. .. will let you know how i feel in a year with the paint you put on my truck. You all painted the hood and will let you know if I'm satisfied when it don't flake off.
Your team did a very good job on our vehicle!! We r very impressed withat the work. I will recommend your company to other people.1 give your company a 10
Everyone was very polite and especially helpful throughout the entire process. Job was completed early
I appreciated that fact that they kept me informed on the progress of the repair
Everything, from estimate to car wash - everything was exactly as estimated and promised. It was nice to get a clean car back. Thanks for a great job.
Excellent work and quick repairs!
Vehicle Make : Mitsubishi
No complaints at all so far!
Vehicle Make : Volkswagen
Exceptional customer service very pleased!
I appreciated how dedicated David was in making surethat the paint matched perfectly. It was rigjt on point and I appreciate the day to day progress.
Excellent work! We were kept well informed on the progress and status. Also, the office staff were all incredibly friendly.
They were supposed to clean the glass out of my car, but didn't and I cut myself in three different places. They were also going to relaxed my gear shift but didn't and now they are shipping it to Houston and leaving it up to me to get it installed. One of the worst experiences I've ever had with a business in general.
Tammy was a pleasure to work with. She truly went above and beyond for us, providing exceptional customer service. We had a wonderful experience, given the unfortunate circumstance of the accident that brought us to Abra in the first place. We will definitely be recommending Abra to our friends and family. Thank you so much!!
quick repair and completed very well
The staff was very professional and friendly. I would definitely use ABRA again.
Excellent craftsmanship, extremely nice folks! I couldn't be happier with the the entire experience and especially the results!
We are thankful that you came through for us while we were on vacation. Even though you got our car late due to insurance miscommunication. You did great. We are so pleased with your work.
The entire staff was courteous and delivered what they said they would do. The service was outstanding. I would recommend them to all my friends and family.
An excellent we'll run shop and was completely satisfied.
Carol A Carry
As always, great communication throughout the process.
Great job! Got the job done fast.
I was very impressed with how fast my car was repaired and how courteous everyone was. I was kept informed by e-mail and phone about the progress of the repairs on my car. I was very glad I chose ABRA to repair my car.
Very nice people, kept me updated everyday, and did great on the repair
You were very professional about my repair experience but made me feel completely comfortable. Thank you for your kind understanding and concern about doing a perfect job.
Your team seems to be on top of everything and my truck looks good.
Fast repair. Clean car. Ready when promised
Don't want to have to use you again. But I would be a return customer for sure great work Thanks John
Friendly professional service. Excellent work.Excellent updates. Very satisfied!!
We got a daily update and the service was very timely.
I really liked being kept in the loop on the progress of my van. Everyone was very nice and professional. The office manager is even meeting us on a holiday weekend to pick up our van! That's great customer service!
Things has been good thanks alot for every thing hope we can have you're business soon
Our whole experience from beginning to end was amazing. Tammy was the initial person that my wife and I worked with and she was amazing as well. She made sure we knew what was going to happen at every step of the process and made us feel really welcomed. Thank you.
As someone who's NEVER had repairs done due an accident I can say this whole experience was painless! Thank you so much!
Very easy to schedule. Repairs were completed earlier than expected.
Abra done an amazing job on my car repair. You guys will be high on my recommendation list. Thanks for the great job and fast service
Service was excellent- work was excellent
They were very friendly, stayed in touch daily while my car was in the shop and addressed all my questions. I will definitely recommend them!
Great customer service!!! I will use them in the future and tell others to as well!!!
Very quick and professional
Great people, great work, and a very well run business!
I can't complain about anything. My experiance was fantastic. And repair time was quick and smooth and kept me informed on all my repairs. Definitely would use Abra again
Very nice people who did a great job
Was updated on where they are with the car repair which i really appreciated and notified me when all the work was completed
Thanks to David who updated me throughout the whole process and also the work was absolutely perfect.
I was very pleased with my service. I was kept informed of progress during the repair. The repair was done well. It was actually finished ahead of time and at a lower cost than was originally estimated.
I would highly recommend your shop.
The customer service as a number one priority was very apparent. Thanks for your alls friendly atmosphere too.
The job looked very good. I was pleased
They did a fantastic job! Made sure everything looked absolutely perfect before entrusting the car back to me.
Staff is super friendly. Kept me well informed during the repair process. Excellent work. Thanks for cleaning my car.
Great service. Friendly and fast
The work was done as quoted and quickly. ABRA called, texted, and/or emailed updates daily which I very much appreciated. I would use them again and recommend them to others.
Very happy, good people and good work.
Was kept informed about the
status of repairs and it looks amazing!
Older people are all not forgetful, something stolen, cigarettes, won't be acceptable!
Great service, communication, and overall a very easy process.
The office did a great job communicating with me about the progress of the repairs.
My car looks so much better now. Service was great.
I just got back but so far yes
Driver's side lights not working when car driven home. Return needed to correct.
Good job, and done on schedule. Pleasant group of folks to work with.
Excellent coordination and emphasis on customer satisfaction. And the alliance with Enterprise is very effective.
Great customer satisfaction ????
Extremely nice and considerate. .kept me informed through the whole process
I would recommend you guys to anyone. You guys went beyond my expectations. I really appreciated all the communication between us daily.
The people at Abra were very professional and friendly. They went above and beyond my expectations.
Excellent, professional, timely, and courteous service !
The third time that I have used ABRA. They have consistently done a professional job with great service.
Grreat job done in record time.
Did a great job. Communicated throughout the entire process.
Very cordial and seemed genuinely interested in keeping me informed. Easy and relieving experience
Work hard to make sure my vehicle was perfect
Great job! The cleaning inside and outside was a nice touch. Thank you!
The staff was amazing and the repairs were very satisfactory
Awesome service, Tammy was fabulous! I loved the texts with updates.
My car looks better than it has in years on top of the repair the detailing was my car looks better than it has in years on top of the repair the detailing was phenomenal! And the repairs were completed much faster than estimated!
Absolute beautiful work! Wonderfully, positive people to work with. I have never had a more satisfying experience. A all the way.
Dave and Tammy on Callahan Road were fantastic to work with! I was keep up to date and informed with all stages of my vehicles visit with them. They are friendly, professional, thorough and do excellent work! I would certainly recommend Abra.
ABRA personnel were kind, prompt, and thorough.
Thank you so much for taking care of my "baby" while in your shop. I love the emails you sent me and the phone calls. GREAT CUSTOMER SERVICE!!! Plus the extra special surprise of the car being cleaned up inside and out when I got it back! Love it!
Prompt, courteous, and did excellent work.
Was amazed how fast you fixed it. Good job
I would never take my car anywhere else besides here to get repairs done. The absolute best service I could ever ask for and they went above beyond to make sure I was satisfied. And the best thing about it was I had my car delived to me completely detailed and looking brand new. And also they took the time to return my renatal car. I will highly recommend them to anyone needing repairs done.
I have the Callahan Shop in the past and I am very satisfied with the quality of work and the personal service they give me.
The Abbra team customer service was fantastic!
Ive already done this .No more e mails please
Did an excellent job and communicated along the process from start to finish. Would definitely recommend.
Tammy Clark and her staff were great! A on customer service, repair work, and great coffee!
Great repairs and quick. Nice people too
ABRA provided amazing customer service and quality workmanship. Best experience with a body shop I'very ever had.
The car looks amazing and I would like to use abra for personal modifications to the vehicle and thank you for your service and Merry Christmas
It was repaired correctly and ready when they said it would be. I especially liked that the car was vacuumed.
Everything was great thank you so much
Very professional business plan. Car was repaired perfectly, it was cleaned and detailed , a pleasant extra. Thanks for a job well done. I will definately return to ABRA for any future needs.
Updated me daily. Great work, timely service.
Top notch body work.
Duane and I believe his female counterpart,Nancy I think
we're very helpful and explained, in detail what was to occur.
I would gladly recommend Abra to anyone needing body work.
However, hopefully, it won't be me.
Thank you again!
Keep doing what your doing!! We will be sure to pass along to family and friends about you guys ????
I was incredibly impressed by Abra's communication and professionalism.
The team at ABRA was great, they kept me up to date on the work being done and so far I am extremely pleased with the job they did.
I couldn't have been more satisfied with my experience. It was my 1st accident & you guys made it go smoothly as far as getting my car repaired. Thank you so much. I will highly recommend you.
Very quick as satisfactory service!
Duane was great, service crews job is perfect, and the overall experience was awesome, thank you!
Best experience as a customer ever! Great job guys!!
They did a great jion repairing the truck. They kept me up to date on the progress of my repair. Thanks.
Awesome job with the updates. Very friendly service reps
Your staff went above and beyond to see that we were satisfied. They were very professional and kind. The repair was done in a very timley manner.
It was great! Every staff member I interacted with was friendly and very helpful. Thank you very much Abra at Callahan Drive. My car was even done days before it was supposed to be, so that was a nice but unexpected touch. Job well done. I hope I don't have to see you guys and gals again for another accident repair, but if I do, I'll know the place to go!
We appreciate the great repair work on the car as well as the status updates and pictures. We never experienced this kind of service before. The person who planned this service should get a promotion
or salary increase. Thanks again
Robert C, Dagley
Extremely helpful and pleasant!!! Kept me updated on my car at all times. Great customer service!!
I was really impressed with the attentive service and the repairs look great, overall had a great experience
I was really happy with the results of my car repairs.Very nice employees.overall would recommend them to anyone that need repairs.
Car looks great and I was kept up on your progress as the job was being done
We picked up our car after three weeks and while my daughter was driving it tonight she heard something dragging. She got out and found a piece of the car under the bumper dragging. It is Friday evening of Labor Day weekend so we have another four days of not being able to drive this car!! Very dissatisfied.
Your professional and attentive service, turned a disruptive experience into an enjoyable outcome!
ABRA did a great job repairing my car. Timely and professional!
Car was repaired excellent.Paint was good just had a little dirt and masking looked rush since you can tell where the painter started.Windows looked horrible and car was shiny.I would rate my experience 6 out of 10.If the car was cleaner when I got it then I would have rated the work done 8 out of 10.
Awesome awesome awesome!!!! They even vacuumed out my car for me! Excellent service, super-great people!!!! I was sooooo impressed!!!!
Very nice staff. Kept me informed throughout the entire process. Would use this location for future needs.
Great service. Great repairs.
I was very satisfied and surprised how fast they got the job done I would deathly recommend you
Many thanks for a great job. You did a superior repair to our little Crazy.
Nice staff. Very helpful.
Every day I was informed about where they were in getting my car repaired I was informed if parts were in employee were kind And very informative
Kept commitments, great communication, great working relationship with Enterprise,
Would recommend to anyone..
Overall experience was smooth and
No negatives. When I picked up my car I let my 2003 BMW Z4 to have some body work. That's complete trust.
Very knowledgable and Cretans staff, repairs were done in a timely. We were very happy with the with the entire experience. We will defiantly continue to use Abra for all of our body work.
Yes I would recommend someone to come to you for business. I really loved that you got me in and out and a timely fashion. Thank you very much.
So far it seems like a great job. Very accommodating.
ABBRA was very prompt and kept me posted at every step. Car looks great!
Tammy was very helpful, and all of Abra did a great job of keeping me informed. I was out of town during the repairs, but I knew my car was in good hands. Thanks for all your help, and excellent work!
Was kept well-informed on progress
Friendly staff, frequent updates on the work, and high quality work.
Friendly staff, excellent work.
Excellent service, nice staff
Everyone was very pleasant, even offered to give me a ride if I needed one, they always kept me updated by txt or a phone call. I will definitely recommend them to friends and family. My car looks great!
Very good experience. Service and updates were great.
We were very satisfied with the service and quality of work from the folks a Abar. I would use them again and recommend them to anyone.
Very pleased with my service and staff. If needed, I will return.
Vehicle Make : Volkswagen
Absolutely phenomenal service and perfect customer support. Went way further than they needed to. Thank you very icon to ABRA and Mr.Duan
Staff was professional & courteous.
The staff was very friendly and helpful
Really appreciated the updates
work was well done
Fantastic updates and work. Accurate estimates all around. Was a pleasure
Thank you for such a great job. Everyone was so very courteous. I wish everyone would treat people like ABRA does. Everyone was so very helpful. Again,very pleased because the car looks terrific.
Took one day. Great personable knowledgable service.
They were great! My car looked great!
Great customer service. Enjoyed the updates....thanks. Will certainly recommend your shop.
Excellent customer service. Great work to repair damage. I can't even tell anything happened to the car! Speedy service, as well. An overall great experience!
Great customer service throughout the repair process.
Everyone was very polite and helpful, also friendly, that means a lot
Everyone was pleasant and provided detailed information on the process that was going to happen to my vehicle. The job was completed as promised. Thanks Tammy and Dwayne job well done. I would be glad to recommend your services to anyone who may need them. Thanks again Mike Lawson
I was impressed by the service from Abra and I will recommend them to everyone.