You were very kind and helpful. The car looks great.
I am very happy with the work that ABRA did on my bumper. Very nice people and good customer service. Martin is great!
I am completely satisfied! You all went above and beyond thank you!
Absolutely the best auto repair experience I have ever had. From the first interaction till the last - completely professional and customer focused. Kudos!!
Overall service was excellent! Mr Martin kept me informed of progress on my vehicle. He was very professional and also my van was cleaned inside and out.My vehicle was ready on time. I was impressesed!! Initially, Ms. Penny was nice and professional. Very helpful. After picking up my vehicle I received a phone call from Ms Penny. She was, in my opinion, rude and unprofessional. She was calling to inform me about insurance check payment from other party was sent to my mailing address which I was unaware of. So I asked if she was sure check mailed to me and not my mother, the owner of the vehicle. She said "Yes, Mailed to my home address in Knoxvile" "We can tell if the check has been cashed and I would Chase you down because it is my job to hunt people down for payment" That conversation could have gone So much better, with a more polite and professional understanding tone.
Never had a repair that went so smoothly.. I am very happy.thanks
What an amazing team of people at the ABRA.
Great job and pleasant staff. My wife thought we were in the wrong car. It was so clean and the repair was perfect. I would recommend your group to all parties.
Loved everything about that place..Peter was so kind and friendly..the secretary was wonderful had very friendly personality...would not have a thought about ever take the car anywhere but Abra..the car was finished very quickly and had been washed and cleaned...I gave everyone a 10
I had never heard of Abra prior to my need of repair service. After this experience though, I will definitely be suggesting this company to family and friends. I was impressed with the cleanliness of the shop, the efficiency of there technicians, the way they approach a breakdown/repair, and there follow up with customers.
It seems to be a very productive, and successful business. After this experience I can see why. I was also pleased with the customer service given to my by Peter Crdoba at the Callahan location. He was very attentive, and honest.
Thank you for the quick repair (repaired, and back to me in exactly a week.) thank you for the awesome customer service.
I really appreciated how fast my car was done, and how nice Peter and Shelly were!! Great team, great experience!
The repair was done in a very short time and was of the highest quality. I heartily endorse ABRA.
Very impressed with how quick the order was completed. Very good job
Will recommend them to other people.
This company has collision repairs down to a science. You are completely taken care of with kindness and efficiency. I highly recommend this team. Thanks folks. Kristi- Knoxville, TN.
This is my third experience with Abra. I've been happy each time. Thank you.
Peter and Shelly, were very helpful thru out the repair service. The crew did a awesome job. Martin was friendly and helpful also. The job was completed sooner then planned and they kept me informed the whole time.
Vehicle Make : Volkswagen
Very friendly and knowledgeable staff. If I am unfortunate enough to need body work done again in the future I will definitely return to ABRA!!!
I dealt with Peter from the North Knoxville location. He was awesome to deal with, very nice and very helpful. Fantastic job all around.
I was very pleased to witness a company that lived up to a code of honor. That worked to insure the customer satisfaction.
Friendly service. Nice people in the office.
Peter did an excellent job of keeping me updated and providing friendly customer service. I felt more like a friend than a customer. This was my second time to use Abra and since I was so satisfied with them the first time, I absolutely chose them for the second time without hesitation. I will recommend Abra to my friends and would use them again! Thank you!
Peter was great with his communication.
Great job! Everyone was so nice and professional. Work was done quickly and I was kept up to date on the repairs.
Exceptional customer service! I am very pleased! Thank you!
I appreciated the daily updates. Everyone was very nice and helpful. It was a nice touch that you washed and vacuumed my car. I will definitely recommend your body shop to my friends and family.
Friendly helpful staff, kept me informed throughout the process.
Very satisfied. Great people to work with. Very helpful and easy to work with.
Very courteous and well informed to its clients. Thank you.
I love it that you called everyday! Everything was explained well, questions answered! Everyone I dealt with was professional, friendly and kind! I especially appreciate how easy you and State Farm made everything, all I had to do was answer the phone and show up today! ????
Very friendly staff. And the job they did was great !
I appreciate how fast you got my car back to me and did an excellent job on it.I hope I never have to come back and see you guys lol but if I do you guys are first on my list
Peter and Shelly were the best
The receptionist is amazing! I loved the daily text communications by the company. My car looks like new.
I thought the folks I worked with were really nice and professional. Really appreciated getting updates on my repair.
They did it in a timely manner and did a great job, and the way they treat you is wonderful. My hat is off to them
Mr Pete Carmona was very attentful and delivered my vehicle on time. Thank you
The ABRA team did a great job repairing my Toyota. USAA recommended them to me and I would recommend them to my friends.
Great service friendly staff would recommend to others
Excellent service. Excellent work.
Loved the daily updates and how quickly our vehicle was returned to us. It looks great!
Their customer service was impeccable! They should be commended for the kindness and caring they gave to me. They were just A from beginning to end.
I just wanted to say special thanks to Martin and Shelley. They are excellent to work with and made this horrible experience alot easier. Thanks
I liked the daily text messages that kept me informed on the progress of my repair. The finished product looked like new condition. Great job.
Great experience!!!! My car looks great.
Excellent job. My "agent" at ABRA was very helpful
A quick inspection inducats an impressive repair. Thanks.
YWonderful experience. Very happy with ABRA. This is our second time using ABRA and will recommend them to anyone needing auto repairs. Thanks.
Got car done very fast. Looks great! Thanks again. Merry Christmas!
Excellent employees at this location ????
Perfect service on every dimension
Shelly, Duane and Peter at the Abra on Callahan Drive in Knoxville, TN are awesome!!! They were extremely friendly, helpful and informative!!! My experience was amazing, and the emails, and texts with updates on my car were so nice!!!! And to top it off, my car was detailed inside and out when I received it, which was a great surprise!!! I will recommend this location of Abra to everyone I know!!!
Martin and Shelley where fantastic the team at abra great and super fast. My truck looks so good and im very please with the results and i will highly recommend abra to co workers and friends and family. Thank you all for making me feel comfortable and informed every step of the way.
I got textsome almost daily giving me updates on wherear my vehicle was in the repair process. It was repaired very quickly and everything's was great.
Very professional and quick with the repairs and kept me informed everyday about the progress of repairs...Martin went above and beyond and should be recognized for the excellent work
Your customer service was terrible. As well as the work that was performed on my 2007 Ford Expedition. Neither was the timing right that you quoted me for the repairs and the cost was way more than the estimate you gave me. I will not receive service from this company again and I will not be willing to refer you to anyone either.
Thank you all for doing a great job
What a professional organization this is. Our car was delivered as promised and what a beautiful job they did! Everyone was so helpful and nice, from our salesperson to the receptionist. Good job everyone!!
We are very pleased with the work and Martin did a great job
Very efficient and professional
Great job! Very fast and great quality work. Thanks so much!
Abra did a great job with my car .. an also they are very nice an helpful people an tool very good care of me an my car ... an I will tell people about them an push for them to take their business to abra for any work needed to be done on their car
Loved getting daily updates!
Every person in the front office were professional and courteous. Super job!
Abra Auto Repair went the extra mile when they took care of the Over-spray that was on the Vehicle. I Was unaware of this overspray until realizing it a couple days after purchasing the vehicle. Job Well Done ABRA.
Professional personable 5Star
Vehicle Make : Volkswagen
Shelly was wonderful !!! Thank you for everything!! Will be coming back if ever needed... let's hope not!
Service was fast and friendly. I especially enjoyed speaking with the woman at the front. She was very helpful and personable.
Excellent communication, front desk, very thorough overall great job, great team
Give the team my thanks for a job well done.
Thank-you for the great job you did.
The estimated time was correct and fast. The color was surprising accurate and the work was neat and tidy.
I really appreciate the team effort to provide extraordinary customer service to complete the repair of my vehicle in a timely and satisfactory manner. I am extremely pleased with the outcome.
Peter did a great job of listening to my needs and communicating regularly with me. His customer service skills are beyond measure.
Great customer work. Body work is top notch. Your expertise will always be highly recommended by me. Great job!!!
Very smooth process!! Loved the daily updates I never had to guess what was going on with my van! Thank you guys
Vehicle Make : Range Rover
Pete was great. He was very professional, courteous, and was considerate about our time. It was an overall great experience. By the way, the repair looked great as well.
I am very happy with the customer service I have received, especially from Peter Cardona. My only issue is that when I originally brought my truck in I mentioned that the rear suspension didn't sound right. The noise started after the accident. I had it looked at by a third party and they are telling me the shocks are damaged and need to be replaced.
Repair was done quickly and efficiently. Final product delivered as promised.
Communication was up front and efficient. Peter was great to work with! I really enjoyed getting the daily updates regarding progress.
Great job and great service. I liked the updates!!!!
Great experience! Fast, courteous, and well done!
Very professional, kept me updated throughout the process, very friendly customer service.
Enjoyed all the messages keeping us informed about our van we recommend you to our family and friends
Car looks great thank you
Abra body and glass did a great job on my 2001 Ford Escape. I would definitely recommend them to my friends and family. Thank you for all your hard work.
Car was done ahead of schedule and it looks great.
It was a great experience dealing with Abra,
Great people .. Peter was great and very professional.
I don't know that I would use the word "excited", but the staff/ team were very kind. I will be back Thursday for a small cleaning area. Sure it's tape, but team didn't want to rub much on fresh paint. I agree with team. Overall as of today I'm pleased. It was a pleasure meeting the business, but I hate my visit was due to some unkind person shooting at my car on the interstate. Overall I would rate the business with a score of 10.
Great response time and up dates on the car keep up the great work!
From inspection to completion, my experience with ABRA in Knoxville, Tn on Callahan was AMAZING!!! 10 out of 10 The staff was friendly, knowledgable, and put me at ease with understanding the repair work that was to be done on my car. I totally love my experience with your company! I hope that my wife and I never have to deal with a wreck again, but if we do, I love knowing that we will be well taken care of with ABRA!!!
The whole front office team was great, I appreciate the effort they put into taking care of my issues.
Very customer friendly staff. Walked through every part of the visit, and inspection when done. Dropped my car off on Thursday morning, and had it back on Friday afternoon. Very quick service, and loved the way they keep you updated throughout the process
What a great experience: thank you for your assistance and repairing my car
Finished in a very much so timely manner
Yes I would recommend
Very pleased with the time of services. .. will let you know how i feel in a year with the paint you put on my truck. You all painted the hood and will let you know if I'm satisfied when it don't flake off.
Your team did a very good job on our vehicle!! We r very impressed withat the work. I will recommend your company to other people.**** give your company a 10
Everyone was very polite and especially helpful throughout the entire process. Job was completed early
I appreciated that fact that they kept me informed on the progress of the repair
Everything, from estimate to car wash - everything was exactly as estimated and promised. It was nice to get a clean car back. Thanks for a great job.
Excellent work and quick repairs!
Vehicle Make : Mitsubishi
No complaints at all so far!
Vehicle Make : Volkswagen
Exceptional customer service very pleased!
I appreciated how dedicated David was in making surethat the paint matched perfectly. It was rigjt on point and I appreciate the day to day progress.
Excellent work! We were kept well informed on the progress and status. Also, the office staff were all incredibly friendly.
They were supposed to clean the glass out of my car, but didn't and I cut myself in three different places. They were also going to relaxed my gear shift but didn't and now they are shipping it to Houston and leaving it up to me to get it installed. One of the worst experiences I've ever had with a business in general.
Tammy was a pleasure to work with. She truly went above and beyond for us, providing exceptional customer service. We had a wonderful experience, given the unfortunate circumstance of the accident that brought us to Abra in the first place. We will definitely be recommending Abra to our friends and family. Thank you so much!!
quick repair and completed very well
The staff was very professional and friendly. I would definitely use ABRA again.
Excellent craftsmanship, extremely nice folks! I couldn't be happier with the the entire experience and especially the results!
We are thankful that you came through for us while we were on vacation. Even though you got our car late due to insurance miscommunication. You did great. We are so pleased with your work.
The entire staff was courteous and delivered what they said they would do. The service was outstanding. I would recommend them to all my friends and family.
An excellent we'll run shop and was completely satisfied.
Carol A Carry
As always, great communication throughout the process.
Great job! Got the job done fast.
I was very impressed with how fast my car was repaired and how courteous everyone was. I was kept informed by e-mail and phone about the progress of the repairs on my car. I was very glad I chose ABRA to repair my car.
Very nice people, kept me updated everyday, and did great on the repair
You were very professional about my repair experience but made me feel completely comfortable. Thank you for your kind understanding and concern about doing a perfect job.
Your team seems to be on top of everything and my truck looks good.
Fast repair. Clean car. Ready when promised
Don't want to have to use you again. But I would be a return customer for sure great work Thanks John
Friendly professional service. Excellent work.Excellent updates. Very satisfied!!
We got a daily update and the service was very timely.
I really liked being kept in the loop on the progress of my van. Everyone was very nice and professional. The office manager is even meeting us on a holiday weekend to pick up our van! That's great customer service!
Things has been good thanks alot for every thing hope we can have you're business soon
Our whole experience from beginning to end was amazing. Tammy was the initial person that my wife and I worked with and she was amazing as well. She made sure we knew what was going to happen at every step of the process and made us feel really welcomed. Thank you.
As someone who's NEVER had repairs done due an accident I can say this whole experience was painless! Thank you so much!
Very easy to schedule. Repairs were completed earlier than expected.
Abra done an amazing job on my car repair. You guys will be high on my recommendation list. Thanks for the great job and fast service
Service was excellent- work was excellent
They were very friendly, stayed in touch daily while my car was in the shop and addressed all my questions. I will definitely recommend them!
Great customer service!!! I will use them in the future and tell others to as well!!!
Very quick and professional
Great people, great work, and a very well run business!
I can't complain about anything. My experiance was fantastic. And repair time was quick and smooth and kept me informed on all my repairs. Definitely would use Abra again
Very nice people who did a great job
Was updated on where they are with the car repair which i really appreciated and notified me when all the work was completed
Thanks to David who updated me throughout the whole process and also the work was absolutely perfect.
I was very pleased with my service. I was kept informed of progress during the repair. The repair was done well. It was actually finished ahead of time and at a lower cost than was originally estimated.
I would highly recommend your shop.
The customer service as a number one priority was very apparent. Thanks for your alls friendly atmosphere too.
The job looked very good. I was pleased
They did a fantastic job! Made sure everything looked absolutely perfect before entrusting the car back to me.
Staff is super friendly. Kept me well informed during the repair process. Excellent work. Thanks for cleaning my car.
Great service. Friendly and fast
The work was done as quoted and quickly. ABRA called, texted, and/or emailed updates daily which I very much appreciated. I would use them again and recommend them to others.
Very happy, good people and good work.
Was kept informed about the
status of repairs and it looks amazing!
Older people are all not forgetful, something stolen, cigarettes, won't be acceptable!
Great service, communication, and overall a very easy process.
The office did a great job communicating with me about the progress of the repairs.
My car looks so much better now. Service was great.
I just got back but so far yes
Driver's side lights not working when car driven home. Return needed to correct.
Good job, and done on schedule. Pleasant group of folks to work with.
Excellent coordination and emphasis on customer satisfaction. And the alliance with Enterprise is very effective.
Great customer satisfaction ????
Extremely nice and considerate. .kept me informed through the whole process
I would recommend you guys to anyone. You guys went beyond my expectations. I really appreciated all the communication between us daily.
The people at Abra were very professional and friendly. They went above and beyond my expectations.
Excellent, professional, timely, and courteous service !
The third time that I have used ABRA. They have consistently done a professional job with great service.
Grreat job done in record time.
Did a great job. Communicated throughout the entire process.
Very cordial and seemed genuinely interested in keeping me informed. Easy and relieving experience
Work hard to make sure my vehicle was perfect
Great job! The cleaning inside and outside was a nice touch. Thank you!
The staff was amazing and the repairs were very satisfactory
Awesome service, Tammy was fabulous! I loved the texts with updates.
My car looks better than it has in years on top of the repair the detailing was my car looks better than it has in years on top of the repair the detailing was phenomenal! And the repairs were completed much faster than estimated!
Absolute beautiful work! Wonderfully, positive people to work with. I have never had a more satisfying experience. A all the way.
Dave and Tammy on Callahan Road were fantastic to work with! I was keep up to date and informed with all stages of my vehicles visit with them. They are friendly, professional, thorough and do excellent work! I would certainly recommend Abra.
ABRA personnel were kind, prompt, and thorough.
Thank you so much for taking care of my "baby" while in your shop. I love the emails you sent me and the phone calls. GREAT CUSTOMER SERVICE!!! Plus the extra special surprise of the car being cleaned up inside and out when I got it back! Love it!
Prompt, courteous, and did excellent work.
Was amazed how fast you fixed it. Good job
I would never take my car anywhere else besides here to get repairs done. The absolute best service I could ever ask for and they went above beyond to make sure I was satisfied. And the best thing about it was I had my car delived to me completely detailed and looking brand new. And also they took the time to return my renatal car. I will highly recommend them to anyone needing repairs done.
I have the Callahan Shop in the past and I am very satisfied with the quality of work and the personal service they give me.
The Abbra team customer service was fantastic!
Ive already done this .No more e mails please