It seems as if the job was rushed. There are lots of imperfections in the newly painted fender and the Body Lines do not match up like they should. They painted the hood but did not even sand out the rock chips first. There was obviously a chip in the paint on the new bumper when installing it and they just touched it up instead of repainting it. I am not satisfied.
Everything turned out great!
After I got home from picking up my Car from the shop, I notice addition damages on my car. On the very bottum of the car next to the passenger door. I know those scratches weren't there the day I dropped off the car because an Abra representative and I inspected through the whole car for any other damages and the scarches I noticed today weren't there. But other than that, the car looks great and running well. Be more careful when repairing other people's cars.
I would recommend your service for sure.
The staff was very friendly and kept me informed
I did not like the constant updates. One to let me know my car was going to likely be done that day would have been sufficient. The rest was kind of annoying.
Vehicle Make : Volkswagen
Amazing! Finished same day I authorized the repair! I love you guys!
All your employees did an excellent job. I would like to point out Tom Young as being particularly outstanding
Great company! Always depend on a great job. I like how you keep in touch on the progress of the job.
It was a very smooth process. Thank you
Great company. On time and very professional.
Exceptional customer service and repair of damage to the hood of my car
I will use ABRA again and encourage others to also
Everyone was very friendly and easy to work with. Kept me updated as things were being done and went above and beyond. Thankyou
Had family coming in from out of town. Needed my car. They did a great turn around time getting me going again. And, as with another repair job they did for me,the job was excellent and price was very reasonable. Thank you!
ABRA did an amazing job fixing our Malibu
**** was nice to work with. Professional but still very friendly. Very satisfied with our repair. Cost was very reasonable. Got our vehicle back on schedule. Good experience.
Justin was very helpful and courteous. I appreciate him keeping me updated on my car. Although there was a mix up with my car keys, I am very happy with the work Abra did on my car.
It was much easier to deal with one company vs. several to accomplish the same thing. Much less hassle and very professional. Thanks for taking the bull by the horn for me. Allstate was a
Pain in the **** to work with before I lucked out and found your company. Thanks again, Dennis D
It was on time. And the life time warranty, but the truck was alittle dirty inside but not to bad. I would recommend you to other people with the same problem
I had to point out where the parts didn't line up twice and then was told that its never perfect and that's as good as it can get. I expected higher quality without having to demand it.
Great attention to detail and great job.
Each time we have worked with Abra we have been completely impressed.
Did a really good job.
Thank you for taking care my truck, really appreciate for that also thanks to Bill for taking care your customer's.
Vehicle Make : Range Rover
I love how the shop kept in touch with us at each step in the process. Great staff, great service and wonderful repair work!
Everyone was so great to work with and they did such a wonderful job.
Very quick, great communication with updates on my vehicle
Everything was get. Service was exceptional.
Great communication and delivery of service. You got my truck finished quicker than I thought you could. No was completely satisfied with how everything looked.
Was pleasant to work with and once the part was in, it took less than 15 min. to install.
I was very pleased with how my car turned out. I couldn't even tell that it had been wrecked. The customer service was amazing and if anything ever happens to any of my cars, I will be sure to bring it back to Abra!
It turned out to be a delightful experience! I highly recommend you! Wonderful people to work with! A job well done!
Bill is a rock star of customer service!
My windshield was cracked when I picked it up yesterday. I notified one of the men, who took photos and said they would repair it, but have heard nothing back.
Employees were courteous and informative plus they kept me informed as to progress during the week and completed the work quickly. They went the extra mile. Thanks for the job well done...
Yes. I missed my car.. Its besutiful agsin
I delighted with quality of work and the timely repair. I liked the professionalism and the communication I was treated with, it is nice to do business with people of quality. Thank you
My experience with Abra was great! I was referred by a friend and have already referred Abra to other friends and family! The staff was very helpful the entire time and made the process of getting my Pathfinder repaired very easy and comfortable! Special thanks to Bill & Tom for keeping me up to date the entire time and for going above and beyond my expectations! Awesome job! -Ruth C
Great work on my car guys! It looks new!
Tom was great. He called me throughout the process to ensure I knew the status of my car. The repairs took less time than originally quoted, which was a pleasant surprise. Having Enterprise bring a rental car to the repair shop and allowing me to drop it off there was very convenient. I was totally and completely satisfied with my experience.
Only body shop I would ever use again
We got regular updates and appreciated the pictures. The vehicle also was returned beautifully detailed and clean inside which we had not expected.
Vehicle Make : Mini Cooper
My specialist was amazing and very helpful and the work was well done
Thanks for cleaning my truck inside and out
Very good service. I would recommend them and would also go back.
Still having issues with some parts that were damaged but not working correctly since the "repairs"
This was the 2nd time I have used them. Everyone was courteous and professional. They I'd an excellent job fixing up my Mom's car. It looks like new now.
Great service, I will definitely use Abra for future repairs.
My truck was repaired very well.
Thanks for professional help.
Easy to work with staff
Prompt and courteous service. Genuine concern
For customer satisfaction. Keeping current with
Car repair progress unusual and has made a new
Friend of mine and that new and reliable friend
Is ABRA Auto and Glass
Your Woods Cross location was very pleasant to work with both Manager Tom & Bill were especially informative in every step of the way. I appreciated the text updates and the follow up phone calls from Bill not to mention the vehicle was ready 3 days earlier than estimated. I am very satisfied with the result.
Abra went above and beyond what I expected! What a fabulous job they did on my repair and all the little extras!! Highly recommend!!!
As always every thing was perfect!
Always a great job. Thank-you.
I was so impressed with the promptness of fixing our car!! Bill is very kind and really pays attention to the details!! The car looks great!!
Very courteous and caring service. The job appears to be complete and thorough. I'm glad to have my Toyota Tacoma back and looking great!
Bill has been wonderful to work with. He has made the whole process easy and simple. I will return with any future needs because of the personal care I received. Thank you!
Bill did an excellent job keeping me informe during the process. Over delivered
Thank you for the wonderful, exceptional high quality job you did with our toyota. As with our outlook yyou worked on previously, everything was to our complete satisfaction. Thank you so much.
Vehicle Make : Volkswagen
Very happy with the service and quality of work that abras offers! Would recommend them to anyone. They go above and beyond !!
Thank you so much for such a great job and great service
I will honestly will let anyone that I know who is in need of auto service and repairs
You handled my case with a high level of professionalism and care , I would have ever would of thought I could ever experience in kind of situation.
Thanks for being perfect
Everyone was exceptionally cooperative, it was a very good experience. I particularly appreciated the matter and approach of Bill Alvey. Keep on trucking
Abra went way above and beyond to take care of me. My truck looked and drove perfect. And bill was amazing to work with. I would highly recommend abra in woods cross to anyone!
I was impressed that your company would take the time to inform us as progress was being made or not: i.e., when one of your employees was sick and the project was set back, minor detail. I also appreciated being informed as parts arrived. The work was great and the commitment to deliver on time was great as well. Thank you for a job well done. I heard your business advertised on the radio the other day. How cool was that? Thank you: Robert.
I was very much satisfied with the auality of work done and the notifications from Bob personally keeping in touch. But, they seemed to be so rushed whenever speaking starting at the front desk, to talking on the phone. It was a little bizarre. I think they were so rushed when communicating (like stuck on fast forward) that they easily got confused with the facts. Do not misunderstand, I am impressed with the service. Just slow down a bit when actually talking go your customers. I can over look that though- its really a little humorous. Sooo, you were great.
From the very first phone call we made, we found that those with whom we dealt were very sensitive to our needs. This sensitivity also was borne out with some very positive actions that were taken. We were invited to come in that same day and once we arrived at the office, we were greeted in a very positive and enthusiastic manner. From that point on our experience proved to be exceptional. We don't believe we have ever been treated by a similar organization in such a caring way. We received several text messages giving us update on the progress of our vehicle. This helped us make plans as to when we get our automobile back. The people with whom we dealt had a great customer-friendly attitude. We were treated in such a way that we will always highly recommend to those we associate with that they consider using this company if they need body work done on their car. Please extend our sincere "thanks" to those with whom we had the privilege to work. Ron and Luann S
Bill from ABRA was awesome! He was so great about helping and communicating with me on the status of my car. He went above and beyond to help me with questions or concerns. I would recommend ABRA to any friends and family just because he provided such amazing service. I definitely think he is an irreplaceable asset to your company and I hope to let management know how great he is. Thank you so much!
Great customer service and thru did a great job on repairing my vehicle.
Great customer service. Very friendly and patient with me. They were willing to go the extra mile to help me out.
Vehicle Make : Volkswagen
Had such a great experience with ABRA. From the estimate to the drop off to the very much appreciated delivery of my car when it was done. Would recommend them them to anyone! And my car looks great!
Everyone was very helpful and prompt. I was in a hurry when I dropped off my car and one of your employees called Enterprise rent a car for me to save me time! The work on the car was spectacular and my car looks like it is in top shape! I would recommend Abra to anyone who needs a place to repair their vehicle!!!
Professional and genuine. Kind and willing to go the extra mile for a satisfied customer.
Excellent work with even better customer service. From vacuuming my car, to repairing the problem or fixing my windshield washer leak for free they were excellent. The gentleman who helped me was incredible and I would return because of him. Can't remember his name but I know he has 7 kids.
Repair went very smoothly.
They were amazing! Above and beyond expectations!!
Love the text notifications.
Everything went very smooth
Exceptionally kind and fast service.
My jeep looked great and the service was exceptional! Keep up the good work.
Repair was done professionally, timely and at a very reasonable price. I would definitely use Abra again and trust them with my vehicle.
Great communication and quick service from Bill especially. I received regular updates about the status of the repair work! So accommodating and helpful. I would definitely recommend Abra to others.
Everything was perfect, outstanding customer service, fair price, and beautiful work!
They were exceptional. They went above and beyond the job that needed to be done. Mostly, they were hones on their dealings. I was very impressed.
For the first time everything's seems to fast and good about keeping me informed thank you
Well he said, that he could fix the scratch on the door. They didn't fix the scratch or even say it wasn't possible to fix it. Don't say you can, if you can't.
Everything was awesome and everyone was so nice!
Overall, the experience and quality seem good. The updates and customer service were superb. The only thing I would say, is try to firm up completion estimates. While this is difficult to achieve because of parts and unforeseen circumstances, I was only able to assume when it would be done based on the updates. Overall, excellent work.
Better service than anywhere else! I am very satisfied with how good my car looks!
Always kept me informed, very friend ly and kept their word.
There are new scratches on the glass between the front and back windows. Someone else's dirty belongings were in the back seat of my car. Although Bill said he would fix the glass, it's more time out of my day.
Very prompt, courteous and professional. Thanks
My main complaint was a couple days after my car was taken in for repairs the shop called me saying that my car may be done that afternoon. The repairman said they would call that afternoon to let me know either way. I never received a call that afternoon.
outstanding customer service
My problem was solved very quickly by a great staff.
I'll be back I am sure.
From my first phone call to Abra to picking up my car two days later, I was treated professionally and personably. The work was outstanding as was the customer service. I highly recommend the Bountiful Abra.
Brian and Todd were a great help! Explained what all is involved. Vehicle repair was fast. Paint is a perfect match. Fortunately or unfortunately I'm a repeat customer and highly recommend them.
We would recommend ABRA because of the professional manner with which our repair was completed.
Exceeded expectations. Becky, Tom and Brian were simply outstanding. Paint match and finish was perfect. Highly recommend.
The communication was excellent. That's what i appreciated
The staff was extremely friendly and helpful.
I was also impressed with the time to resolution for my car's paint job. While it was not a major job, I was still impressed that only took 2 days rather than twice that.
Well done. While I would prefer not to have to come back, if the situation arises, this shop will be at the top of my list for future work.
They were so helpful and kind. The car looks great! Please thank the staff, on my behalf, for the fabulous job they did!
Paint job is excellent -but as far as keeping us updated was terrible-we had to call him-kept changing the day and time when our car was suppose to be ready-very poor on keeping us in the loop
Fantastic people. Professional, informative. I didn't know customer service like this existed. Amazing people and the work on my car is perfection! Thank you so much. Lisa O
They did a great job from start to finish!
Bryan was thoughtful in his explanations about what was involved. Worked with the insurance people to get all the paper work taken care of. Kept me informed of status till completed. Overall great experience. Tell Bryan thx good job.
Actually, I'm out of town and haven't seen or driven the car yet....but I'm assuming I'll be happy with it
Thank you for the fine job.