Every single person was warm, welcoming, calming, knowledgeable and professional. They did exactly what they said they would do. They even drove me home after dropping my car off. Matt, General Manager and TJ. Were my heroes!! We were moving my best friends dad into an assisted living home and making the move on Saturday. They sold his car that day as well. I backed right into his passanger door on his already beautiful car. I was sooo upset. The new buyers were going to pick up up the car Wednesday night. Matt, TJ and their team had the car fixed by Tuesday evening. They saved my life!! I brought my car in right after the first one was done and mine was completed by Friday. Both cars turned out beautiful and the cars were detailed so beautifully!! I referred a friend and she is taking her car in next week. You have a customer for life. I have told everyone about my experience with passion!!! Thank you for having such an AMAZING team right here in my home town of Troy, Ohio!
They were totally great!! Very helpful and kept me informed
The Troy location was quick to address any concerns I had and clearly put customer satisfaction as a top priority. Everyone I interacted with was friendly and professional.
Good communication and follow up from the staff
Great customer service! Always greeting you as soon as you walk through the door. It is always good knowing that your vehicle is in good hands.
I'd also like to thank the guys working in the body shop for a job well done.
Staff was professional and kept in touch with me all the way.
A huge thank you to the staff! Everyone was very friendly and helpful. I have never had better service and my car looks fantastic. You all are awesome!!
Professional, fast, clean, and an all around great staff!!!
The text messages were a nice touch during the process.
Was an easy bumper replacement on a truck, but what surprised me was that they washed the whole truck, wiped down the interior and vacuumed it out. That was above my expectations for sure. Thanks for going the extra mile.
Daily updates were great and so was the timely repairs.
This was my sons car that was repaired and he said the car was detailed better than what it was at the dealership when he bought it.
I would highly recommend this shop to anyone.they did a fantastic job.
Everyone very easy to work with. Job well done.
The most amazing competent & friendly staff ever! They took such great care of my car, which I’m extremely attached too! I felt they were very informative. Each day even several times a day texting me updates on how my vehicle was doing & where they were in the process! They worked with my car rental place effortlessly & just made an awful event, that happened with my car, easier than I ever thought possible! Their workmanship is outstanding! They will answer any questions you have any time. They are warm, friendly & extremely great at what they do! I willl never bring my car anywhere else ever!!! I promise you cannot go wrong with the Troy Ohio, Abra Autobody & Glass. I honestly had the best experience & after your vehicle gets hurt, it’s nice to know there is a place that treats you & your car as if they were helping a family member of their own! Thanks so much Troy Ohio Abra... blessings... Kat Dell
Excellent communication and great work done on our car!!
Every one was very friendly and helpful!
ABBRA did a nice job and kept us well informed throughout the process.
Awesome work and service!
Very pleased with Abra on all levels! From the work done, to the professionalism of the staff to the follow-up texts! Thank you!
Satisfied with the repair. Mildly disappointed the buffing on the curb side does not appear to have been done but, although it was promised, it was not part of the quote.