Regular updates and Superior work a great experience from start to finish
While - like everyone who comes to you - I was not happy about the need for your services, but from start (phone & email communications), to dropoff, to continued information about progress, to pickup, I could not be more pleased. And now - if we need body/glass services again sometime, I know where to go, and where to refer people. Thank you!
B. Mark Hess, MD
Very professional, and appreciated the daily text updates I received.
Took longer than I had expected, but waiting on parts was beyond your control. Truck looks great!
Warm, friendly and frequent communication! I love USAA and now Abra too!
The manager was very professional,and kept be up dated.Good man!
The work done yo my car was amazing it don't even look anything like I was inn an accident.
Job well done. Thank you very much.
Very good service! A great place to do business. Good customer relations.
A good experience. Appreciate the continual updates.
I was amazed at how quickly the job was completed. The team went the extra mile by washing sweeping the interior, and cleaning the windows. The car looks great after the repairs.
The people at Avenue Road here in Troy Ohio very kind and courteous and treated us like family in treated our car like it was an individual person gave us in full every few days to let us know the progress and that they were taking very good care of our car it was very much appreciated they did a very good work oh, and your communication with us was great think I found a place that I will advertise to lots of people there the greatest
Very satisfied A 1 job thanks
Misty at the Troy location is so caring and in touch with updates. I always knew what was happening thanks to her.
Was very pleased with the service I received. Everyone treated me wonderful
They were very personable and even stayed after hours for me to pick up my car. The repair looks beautiful and my car was very clean and sparkly. Communication was exceptional. I'm very pleased.
I was very pleased with all aspects of the repair. They were courteous and kept me informed of the status. When I got my car the repairs were done to my satisfaction.
Great staff. Very professional and friendly. Treated you like family
The team was very professional and the quality of the repair was excellent. Thank you!
Thank you for the excellent customer service. We are extremely happy with the way our car came out and the quick turnaround time to get it fixed. We are very happy customers and could not have asked for better customer service or more friendly staff. The daily updates were helpful in letting us know the stage of the process the car was in. Could not have asked for a better place to get our car fixed - not even at the dealership! Thank you Anna and Rob.
You were quick and efficient. Work was well done. Your staff was friendly and well informed. Also, many thanks for my clean car upon return. That was a pleasant surprise!
everyone was knowledgeable professional and very courteous. we would strongly recommend them to anyone needing such service. thank you
Great people and service done in a timely manner. Thanks!!!
The repair took longer than anticipated
Vehicle Make : Volkswagen
Thank you for your communication during the whole process. I always felt like my car (my baby!) was safe and being taken care of. I appreciate your quick replies to phone calls, and you always keeping me in the loop with everything that was going on. Anna and Bob were always kind and easy to talk to. Even though there were minor hiccups in the process (which were out of the control of ABRA), I would trust you with my car again.