The manager is the definition of professionalism. I felt always like a valued customer and enjoyed getting pictures of the car as it was being fixed. The end result is phenomenal and they even cleaned the door mats. I hope I never get rear ended again, but if I do, I know Abra's got my back! Thank you so much!
Thank you guys for your service. Very professional. I received updates daily along with pictures of the progress which is a very good idea. Thank you all
ABRA has great people who make your experience there awesome.
My experience was exceptional! I can see why they are award winning! I give them !
I'm disappointed that the vehicle was not returned to the condition prior to the accident. I understood the explanation but I didn't agree with the overall assessment and felt it was unfair that the damage caused by the collision was not factored in the decision to repair any of the damage to the paint on the tailgate.
They are so conscious of every detail the best body shop ever.
Good customer service, thorough and prompt. Would recommend to family and friends
Vehicle Make : Volkswagen
Great service, car was finished in a timely manner, nice touch with the updates and pictures
Very professional staff: Karen, John and Fred. Courteous during every interaction and explained each step thoroughly. Work is great quality! What an unexpected surprise to receive a clean car, inside and out. I'm extremely pleased. Thank you for making a car repair pleasant.
I was not expecting to receive text and email updates about the repair with photos as well. I think this is an amazing feature and great way to stay updated. The ABRA team did a phenomenal job repairing my Toyota Corolla. I would highly recommend this location in Park Forest to friends and family. Staff was courteous in answering any additional questions on my repairs. Thank you!
They were very professional and they did a great job repairing my vehicle
Took the auto in on Monday morning and got it back Thursday evening. Looks great and it didn't take a month to repair. They even vacuumed out the car. I'm glad to get my car back. Thanks for a speedy turnaround.
Really great staff and quick accurate service! First place in mind to go to when I need my car fixed and I really enjoy the text updates with pictures !! Super satisfied !! Thanks again!!
We had good service from the beginning to the end
They did a excellent job on my 2006 Dodge Charger I can't stop looking at my car I especially like all the updates when my car was in the shop I didn't have to call not even once to see what's going on with my car because they always send me updated text Message of pictures, Great job
It is always a very professional job.
Vehicle Make : Mitsubishi
Excellent job on my Tahoe. I really like the text alerts and photo updates you send.
The car is in better shape now and looks like brand new
John and the team were excellent. They were thorough prompt and friendly- what more can you ask re:excellent customer service.
Job well done very satisfied with workmanship. Very helpful
It was repaired in a timely manner.
The entire experience was pleasant for my family and I. We were greeted warmly by the receptionist. The driver pulled the car into the car port so my infant son and I could avoid the rain. I received calls throughout with updates. The paperwork was already prepared dor ne to sign. There were no unnecessary delays. I would highly recommend this business to anyone in need.
The manager and his staff were extremely helpful and expla Be thwbpeocessc exactly as it happened.
Vehicle Make : Mitsubishi
ABRA exceeded my expectations. My vehicle looks brand new.
Alleviated my fears about the repairs, everyone was very helpful
Very happy with my ABBA experience. Service, repair work, and communication were all top notch. I would not hesitate to recommend to my family and friends!!!
Vehicle Make : Volkswagen
Car washed better than when I do it.
I will tell others people to give you their business thanks
Very friendly staff. Very informative. Great service
The price was a little high
John was very courteous. I was very pleased to be informed about each step of the process to repair my car. The Park Forest location has excellent customer service!
GREAT JOB.VERY PROFESSIONAL.THANHKS
Excellent customer service and auto body technology work.
John kept me informed throughout the process and the craftsmanship excellent. Thank you
Excellent customer service. I appreciated being kept up to date on the status of my vehicle. I felt the whole experience from beginning to end was top notch professional. I will recommend this business to my friends and family in need of vehicle repairs or painting. John the Manager at the Park Forest location deserves recognition and acknowledgement for running a top notch business.
This was the most professional and satisfactory body shop I've ever dealt with.
The work, and customer service ABRA did for my Nissan was incredible... Top service 100% to you all.
John and crew are awsome very helpful and informative
I know this was my first time with you but I truly satisfied you kept me informed you sent me pictures you also let me know all the time what was going on with my truck hopefully that this doesn't happen again with my truck but if anything happens I will always know where you are I really appreciate you help p **** keep up the good work thank you so much from the bottom of my heart
Great place very professional environment. I really appreciate the email photo updates not even dealers have that technology. I would highly recommend ABBRA to all my friends!
Excellent service, John Myers was the best ! Sylanda M
Everyone I came in contact with at Abra, were extremely courteous and mindful of my requirements. The work is satisfactory so far(and I say so far only because I just picked up my car a couple of hours back). I do not expect any deficiency in the work done. I will surely recommend any one that needs body work on their vehicle.
Great service. Extremely happy.
I loved working with your team. Each person was friendly, proffesional, and so I knowleable about the procedures that would take place with my car from start to finish. I would recommend this business to my friends. All this before Ive even seen my car too. Wonderful staff here!
To keep costs down, I was informed of the option of buying new or used parts. Staff was very informative and answered all of my questions. I experienced excellent service from the entire staff. I will highly recommend them to family and friends.
They were extremely helpful! It was a wonderful experience! They called everyday and sent text messages out to keep me updated. I would recommend them to anybody looking for a place to go to get they car fixed from an accident. Most importantly my car looks brand new again! Thanks guys!
The service was excellent. My car looks better than ever. I'm glad I chose them to do the repair work on my car.
John and staff were courteous and kept me well informed on the status of my car. I would definitely use them again but hope I won't need too.
Professional and informative! Very happy!
I was impressed from beginning to the end of this experience with Abra. My vehicle was repaired in a timely and professional manner. The customer service was great
John and his team did a fantastic job on restoring my vehicle. It almost looks as good as when we first purchased it.
Cleaned the car when done and took pride in what they do. Willingness to do an excellent job to make customer happy
Vehicle Make : Volkswagen
The process went very well. I was very pleased everyone was very nice and kept me updated about the repairs.
Excellent work! The repairs to my car was completed in a quick and efficient manner. Very professional, car looks better than before the accident. Thanks!
You are the best. Thanks.
Very good service, updates,good timing and quality work.
I loved the auto watch pictures and text messages that were sent often. I also really appreciated the personal calls from John Meyer stating the progress of the repairs every few days keeping me informed about my vehicle.
Great service ! Everything went great!
Please keep up the friendly service and expert work @ great prices. Great job
I was very impressed and pleased with the entire process. I especially pleased with the constant updates via phone calls, texts and, picture messages. I will definitely recommend your services!
John and Karen were very pleasant! I love the way And a kept me up to date with my repairs!
You guys did a good job thank you.
Very professional and fast
They did a really nice job
You have an Excellent shop.Everyone is professional and talks to you like they want you to be satisfied with their service.
Exceeded my expectations.
Your services was awesome keeping me up dater about my Rav4 why it was in your care Thank you for a awesone job.
I really appreciate the daily updates and the pictures of the progress of the repair. The detail and additional time Abra takes eases my mind about who to choose should I need a another repair. Thank you Abra.
I was completely satisfied with the customer service and the updates I received on my vehicle and the manager John was very nice to work with made me feel very comfortable that my vehicle was being taken care of I will recommend your service to everyone that's in need of your care thanks for taking good care of me in such good time.
The service you provided was outstanding! We are extremely happy and appreciate all that you have done. Your services will be highly recommended!!!
Thank you for making this unfortunate incident
bearable. When my car first arrived at your shop
I felt a sense of relief. John and Karen did a
remarkable communicating the progression
of my vehicle via phone and online viewing.
I picked up my car today and I couldn't tell that
that there were damages. The detail cleaning
was outstanding and smelled very good.
I really appreciate you covering my renter for
the last few days. Again thank you for your
Expertise and incredible customer service!!!
God bless you both!!!
I would like to say, they did an excellent job on my car and kept me updated when it was in the shop. It's great how they break down your car and let the customers know what know the breakdown if your car.
Job well done! Couldn't ask for any anything different or better!
John kept me up to date about work on my car he was very helpful and concern very friendly just a wonderful man. I will recommend People to use ABRA
I am very satisfied with the service
Great job. Very impressed. I will recommend your team. Best Wishes.
Outstanding job......very professional and efficient. This company has taken Customer Service to another level. Keep up the great work.
The friendliness and cheerfulness of the staff made me feel that any call or visit I made to the shop was not an inconvenience. I was always asked if I wanted to see my car.
Kept me informed, repair was done very quickly, price was right.
Very couteous and friendly. Answered questions competently. I would use them again.
The customer service was excellent. I like the line of communication. They constantly called, texted and sent picture to keep you informed on the status of your car. I appreciate the service.
John Meyers the office manager was very helpful and friendly with this repair.
Our Honda looks just like it did when we brought it home from the Honda dealer.
I cannot stress the fact that they kept me up to date on every phase of my repair. This was the first time in 20yrs. that I had an accident. They were very friendly and great to work with. I will highly recommend them.
Very professional, punctual and kept me updated daily with the progress of my car. They even sent pics of the car during the painting stage. Car was ready on the predicted day. They made arrangements with a rental service for me to be picked up. Office manager John was exceptional. I recommend them highly for any car job to any owner and corporation. This was a different experience from what I have had before. Thanks so much.
Truck looks great. Happy holidays to them.
Couldn't have wished for a better experience. People were kind, thoughtful, knowledgeable, and extremely efficient. Felt as if I were family and my car looks like new. Also really appreciated the interior detailing they did before pickup. Will definitely recommend to friends in need of repair services. ????
Karen and John are true professional. Great experiance. Thanks
Not only that you do great work, your customer service is above and beyond. keeping me in tune during the whole process was incredible. Through phone calls, texts and emails I was thoroughly satisfied. To all the folks @ Abra, A job above & beyond. Well played & Happy Holidays to all! Mike
I loved how you kept me up to date with pictures every step of the way. It was great knowing where my car was in the process. John was exceptional. He was so very friendly and helpful. Thanks for taking great care of my baby!!
I loved my experience with you guys . The emails and text messages and phone calls were awesome . I had never been involved in a accident before and I was so stressed out but with all the communication and updates I was given made me so happy . I was excited everyday to get emails and text messages from you guys . And the pictures....it was just great . And most of all the people were so kind and customer service was great .
Yes I appreciate all the updates as well as the pictures of the repair process. I also appreciate the professionalism of the employees and the timeliness of the repairs.
The team was professional from start to finish. They kept me informed, sent pictures throughout the repair process, as well as regular updates by telephone hone and text messages. I will not hesitate to refer them to others. I was extremely satisfied with all aspects of the service I received and my vehicle is beautiful.
They went the extra mile for us
I am pleased with the restoration of my 2015 black Chevy Malibu. Amazing job!!
This is the second time I received services from Abra and very pleased. This owner and staff are very professional. I would recommend to my friends or just anyone looking for services. John treats his customer with care. I like the updates and being able to see the progress of my car. Thank you for all your help.
The qualty and care for my car n the repairs done are top notch. Im truly impressed w the matching of the paint job as well. I will be recommending Abra to many others that need qualty work done in the future. Thank you to John aand Karen for keeping me posted every step of the way.
Kept me updated about the progress. The car is beautiful in and out. They worked with my insurance company to get it all done. Thank you for the totally satisfying experience. Social media who knew.
We were put in an unfortunate situation because of a dealership and ABRA really took care of our vehicle. We requested our van be sent to ABRA over a less reputable body shop. We are extremely satisfied with the quality of work and attention to detail. John Meyers was in constant communication with us and kept us aware of everything going on. Whenever we called he was available to take our call. We highly recommend ABRA and would definitely come back in the future. They put our minds at ease during a very stressful situation. Thanks for the great work!
This was the best experience I've had with a car repair place. They sent me photos and called me during the repair process, so was never left in the dark. Additionally, the manager and staff were super friendly. They'll definitely get my business (hopefully not anytime soon) and I'll recommend them to anyone I know that needs car repairs.
The delivery of the service was fast and met expectations. I am very satisfied.
I love the service and excellence in detail that's given from the moment that you walk in to Abra. I felt that my concerns mattered and the repair of my care was top priority.
Well done ....thank you.
I just love how they communicated everything about my car to me by phone and text messages. The people was just so kind and concerned about my needs. Please thank them all for a lovely job done.
They vacuumed out my tretorous car and sprayed air freshener. I was in the middle of a move this made me so extremely happy.
Excellent and professional service. The repair was completed in a timely matter with the car looking like new. Very satisfied.
Great work, great customer service. Job well done!
Friendly staff and a job well done. Thanks!
Excellent work and service.
Was updated daily with the progress of the car and was pleased with the personal service. Thanks Jon from the park forest location
I was kept informed on the progress and that helped.
I loved the daily updates on status...I always knew exactly what progress was being made
The people were extremely nice keeping me informed every step of the repair. Kudos to Kim, she was great Keep her,she is 1 in a 1,000,000.
The people working at ABRA were very courtesy and professional and they were very knowledgeable as well, answering all questions to our complete satisfaction. We appreciate the quick work on our vehicle with a job well done. And we'll be sure to recommend this place to others.
Great job! Even took out some scratches for no charge. Will recommend to all my friends looking for bodywork. They were quick too.
I appreciated the regular updates by text, e-mail and phone call concerning the progress of the repair process. Everyone there was so pleasant and helpful. And most of all, the car looks beautiful!
The email updates and pictures are a nice touch. I loved knowing that my car was happy in your care. The Abra professionals truly worked their Magic my car looks GREAT!!!
The regular updates on the progress were appreciated. The car looks great!
Very polite and nice workers
I'm satisfied with the repairs but a little disappointed with not being offered a rental car extension. My vehicle was passed its scheduled release date and I had reached my limit on my rental car through my insurance company, therefore I had to return my rental. Sadly enough, I was not offered a rental car during the extended time the repair shop needed to finish repairs. I do appreciate the fact that you paid for three days of rental with my rented vehicle from my insurance company,but I went ONE week without a vehicle. Maybe this is something you can work on moving forward.
I loved how I was kept informed of my car's status every step of the way. The staff is wonderful.
Everyone there was so polite and courteous. I was kept up-to-date from start to finish. Excellent customer service!! And the work on my car look's great! I am very pleased with ABRA! THANK YOU!
Beautiful job. And so timely!
Carol and Bill D
I loved the constant updates as to the progress of the repair. Customer service was top notch. The only suggestion that I have to improve the service would be to send both text messages and emails when trying to update customers on the status of their vehicles & not just emails solely.
Thanks job well done .will spread the word.
Car was ready when promised and runs great. Would recommend this place to all my friends.
Car looks beautiful. Extremely friendly and accommodating staff. Especially John. Kept us informed well.
I was contacted every day my auto was in for repair and given a progress report on what was being done including photos. My car was completed and delivered as promised. Unfortunately I've had a few "scrapes" with my autos over the years. John Meyers of Consolidated ( now ABRA) has handled my repairs with the same care and professionalism. I will always recommend ABRA Auto Body to anyone looking for a honest and quality body shop.
John and his Team were exceptionally nice and did a Wonderful job with the repairs to my vehicle. I would definitely return if needed and will certainly recommend Abra Auto Body & Glass.
ABRA Auto Body, did such a wonderful job on my truck, I would be gladly to recommend your service to anyone. Thanks for a job well done, what an awesome team.
The service was so great I'm telling everyone about my experience. I hope nothing else happens but if it does I'll be running back to you thank you for everything
The Jervier Family
Thank you., very good customer service and fast service was able to keep up on the work that was done.
Absolutely wonderful staff and service . Will be highly recommending to everyone I know.