The repair work was done in a very timely fashion, and Chris was very pleasant to work with, giving us regular updates so that we stayed well-informed on the progress that was being made. The car is good as new, and certainly cleaner than when I left it with them!
Jim is very kind, understanding, caring, and knowledgeable professional. ABRA would not be what it is without people like him. He took very good care of my car and I greatly appreciate it. Thank you very much Jim for everything you did!
The kindness and confidence about the company really sealed the deal thanks west knoxville location and thanks Jim if any ask me were to go I will surely recommend ABRA
Great work and pleasant staff. Thanks
Jimmy the crew did a great job. Very happy with my truck looks better than new
Jim & Debbie were very friendly & easy to deal with.
The staff is absolutely fantastic! Chris was so wonderful when it came to keeping me updated and up to speed with the process! The lady at the front desk was so nice and helpful! My car was ready sooner than I expected and that made my day!! I will definitely return to Abra and refer my family and friends! Truly a smooth experience!!!
Fantastic service, even detailed my land cruiser. Over the moon with my experience. Already referenced 2 people!????
All was done promptly and professionally.
Very satisfied. Work done very quickly and very well. Will come to ABRA again if if necessary. Will recommend you.
The team on Kingston Pike mad everything very easy. And Jim and Webbie especially took really good care.
The quality of the body repairs done on my vehicle was excellent. Customer service was also very impressive, with text updates twice every day (morning and afternoon), Repairs were completed in just 2 days, which isn't the norm in the Knoxville area. Abra even cleaned vehicle interiors prior to delivery which they didn't have to do. Every staff member I dealt with was courteous and respectful trying in every instance to take care of my needs. These outfit is totally committed to 100% customer satisfaction. I will not hesitate to recommend these professionals to anyone needing repairs after an accident. Well done!
Very professional service
Jim Byrge did an excellent job of taking care of me and my car. He was always very polite and answered all of my questions with patience and kindness. He went above and beyond for me, and I really appreciate his help. Thank you!
Very well organized and real quick service. Great staff.
They are the BEST! Very professional and very prompt!
I will definitely tell my friends about this exceptional business!
Went in for an estimate and I left with a rental car. Jim and Debbie were great with everything. I was updated a couple times a day on the status of the repairs. The car was finished in the time frame I was told. When I went to pick up the car, it was washed, waxed and vacuumed. Simply perfect.
Second repair I had to come to Abra. They kept me informed of the process and did a fantastic job.
Everyone was very kind, friendly and just exceptional service!
Kept me well informed about the progress on the repairs ,very pleased !would recommend them.
Everything was great,everyone was positive,upbeat,more than willing to be helpful and/or answer questions,everything i was told was right on point,the job was right on time or maybe even completed early,my vehicle looked great and they also did a swell job detailing it afterwards, The willingness to be accomodating was exhibited by one and all ,from the ladies in the receptionists area to all the guys,Great Place!Thank You and keep up the good work !
Chris was terrific. Communication was excellent. Quality if repair also seems excellent. Work completed quickly and even a little earlier than at first predicted. Couldn't have been a better experience
I expected a long time period on the repairs since it was an older vehicle, but they finished it in great time. Even though it was quick, it was not rushed, everything looked professionally done, and i didn't notice any issues, everything worked as it should, and it looked even better than it did before!
Chris was very informative and it was nice working with him. The lady at the front was very polite, responsive and helpful. Overall it was a great experience and I would recommend the location.
Awesome and fast service. Really appreciate the text updates on the progress
Repair was completed swiftly, & on time. Very satisfied with my choice of repair facility.
Chris did a great job! He always kept me informed and answered all my questions quickly. Great customer support!
Awesome job. Chris at Kingston Pike was amazing. They even got done ahead of schedule!
The repair looks great. Everone was very helpful through each step of the process.
Even the rental car process was smooth with the front desk making arrangements for pick up and return.
ABRA made my vehicle look brand new again. I am 100 percent satisfied with both the repair and friendly customer service I was given. 10 out of 10 stars!
Very friendly environment and coffee was great. Work done on my car was excellent. Couldnt make out the difference between before and after the accident.
This was such a professional service. Everyone treated
Me with such respect and care
I really appreciated all of Jim's hard work to get my looking great, and to get me my car back in time for Christmas.
We are very pleased with the friendly, helpful and professional staff and the great job that was done in repairing the damage to our car. We will definitely recommend ABRA to anyone who might need your services.
Vehicle Make : Volkswagen
The repair wasn't done yet, even though I received notification that it was complete. The manager did take full responsibility for the miscommunication and apologized to me. He said he basically just forgot to call me and tell me that it wouldn't be ready until tomorrow. And I didn't get upset.... mistakes happen and I understand that.
But this was a huge inconvenience because I not only arranged to leave work early, but also drove in 30 minutes from another city to pick up my car. I literally rearranged my entire day to be able to get my car back, only to be told it wasn't really ready. Disappointed, but not angry.
Thank you Chris. The car looks great, clean, done before expected completion. Very courteous and professional. First rate service and quality. Thank you.
Nice repair and on schedule; the car gleamed upon delivery.
Very fast, very friendly, exceptional paint quality, and Chris knows what he's doing! I will definitely be bringing my other vehicle in for some work in the near future.
Chris was amazing and listened to our concerns.
My car is BEAUTIFUL!Jim and Debbie were really on their toes. They always were ready to help me out, let me the status of my repair, they worked with the Liberty Mutual to make sure I understood my quotes
and knew exactly what I was due to whom. They were
pleasant and professional and the work was very well done and ON TIME!
Jim was very professional and communicate with me daily by email and many phone calls to update me. Because of this type of service I will recommend your company to everyone I know for repairs. Thank you!
I am so pleased with the service I received. CHRIS is totally amazing. Every one went over and beyond the call of duty. I highly recommend Abra for anyone. THANK you so much for making this experience very smooth.
"Right the first time", not in my case not even "Right the second time." The manager and staff were very unfriendly and very aggressive.
Trunk lid does not open properly. Told technician before repair started. Was it forgotten?
Seemed to take a long time!
Very good customer service
Carol and Debbie took great care to ensure my satisfaction
I appreciate the information updates, however, would like to have had a better idea of ETA, for my planning purposes.
On the whole I was pleased with my latest experience with ABRA
The only problem I encountered was the lack of advanced notification about a significant price increase from the original estimate I was given due to some work that I elected to have done.
Our vehicle was returned looking good as new. The repair was finished faster than the original expected date of completion.
Thank you. You will never understand how important the Isuzu is to me, it was one of the trucks my only child drove and learned to drive in before he died. I'm so close to him in this truck and plan to drive it until I join him in glory.
Thank you all. MS.DEB ????????????
I am completely satisfied with the service received. I was particularly impressed with the fact that someone from Abra notified me on a daily basis of the status of the repair work.
Vehicle Make : Mitsubishi
Really great job !! The best . From 1 to 10 they get 150
They did a amazing job on my bumper and were very friendly
Well done and ahead of schedule
So professional. Stayed in touch really well and did a great job on my car!
Very friendly, professional, excellent work
Repairs were down completely and in time frame as promised. Received regular updates on progress and all questions were answered promptly.
Rep's focus seemed to be more on making the sales numbers for the month than on delivering a strong customer experience.
They did an extraordinary job on my vehicle. I am highly satisfied with the outcome of it and you all hire amazing workers like Jim Byrge. I have never gone to an auto shoo with workers so nice like ABRA
Martin was absolutely amazing!
Small drip in clear but they will buffet out when I have time to wait. Service was nice and professional.Martin and Debbie were nice to deal with.
Jim was incredible from start to finish! He kept me updated. Was very empathic when he learned my mother was dying and made every effort to accommodate my situation. I will be recommending ABRA Jim, Debbie and Holly to anyone I know who needs body work on their vehicle! Never better customer satisfaction. Jim went above and beyond. My car looks and feels great!
Very good and helpful folks. Excellent. Repair work
Repairs finished ahead of schedule, great communication. Looks great.
Lengthy repair had to redo paint color lack of returning phone calls. Tree sap all over car
I appreciate that I was always informed on the progress. Everyone I spoke to was nice & personable. That means a lot. Keep up the excellence!
I have been so impressed from the first time I walked in until today what I had it delivered to my home. I met with Jim and Deb, the receptionist, who took care of everything in a very timely manner. I had to change times a couple times and it was easily done. I can honestly say the job was done to perfection.
I give them all a 10+ and will be happy to give ABRA excellent reviews.
Service was a 10. Customer service was a 10. I was very happy with my experience.
Vehicle Make : Mini Cooper
Very fast, very professional, got the job done and very nice people. I would definitely recommend ABRA. Overal I give you guys a 10/10. Thanks again!
Everything was good. Noticed a scratched/scraped spot on my hood above where my fender was fixed after I got home the evening I picked my car up. Called Monday morning and spoke with Jim @ the Knoxville location who told me to bring it by and he would take a look. He checked the spot and took it back to the shop area and they buffed it out. Told me to come back by or call with any issues with the spot. Hopefully that fixed it, but I will continue to watch it. That was not a spot that was on my car prior to dropping it off. Only problem I had.
You made the entire process easy and painless. Thank you for a job well done.
Everyone was very courteous and let me know every day anout the status of my car.
Jim was very friendly and helpful. He gave me daily updates and answered any of my questions.
Friendly staff, quality workmanship; kept me informed of progress in completing the job!
Wonderful staff, great service
Vehicle Make : Mini Cooper
Definitely a job well done, although that doesn't even come close to the service I and my family have received here. I was referred here and had no reservations whatsoever about the quality or timeliness of the work that needed to be done... I knew it'd be the best! Not only was the work amazing and my car looked and smelled like it was brand new, fresh off the lot, but the general manager, Shane Graham met me in the sweltering heat AFTER HOURS on a weekend just so that i could get my baby back. Without a doubt, I will honestly never go anywhere else for as long as I live in TN because the buck stops here!
P.s. Additionally, my pup was allowed to come in with me while I handled paperwork, rental car info etc. That meant alot as it was a very hot day!
the employee took the car in was professional and kind
They are AWESOME!!! Thanks
Haven't seen my car in such great condition in a very long time. Thanks so very much!
Excellent service and outstanding customer care!
Prompt attention , courtesy and positive feedback and updates was greatly appreciated.
Very courteous, on time and good workmanship
Excellent service. Happy to recommend you.
It was very well repaired!
Kevin and the team did an awesome job repairing my vehicle. I have some other things I want done that aren't related to the accident and I will bring my vehichle back. I appreciate the professionalism and great customer service!!
Very fast and professional. Jim was very thorough and courteous
Jim was awesome, and I loved that he kept me up to date every day on the progress of my car. I also LOVED that not only did they repair my car, but it was detailed too!!!
Perfect job, done fast. Very friendly too.
The service from start to finish was "simply the best": I was greeted with the utmost courtesy and consideration; received regular text updates on the status of the repairs to my car and contacted by phone and text when my car was ready. The repair work restarted my car to its original condition. Unexpected was the superb cleanup of my car. It hasn't looked this good in years -- didn't know it could look so good. ????????Thanks so very much!!
Thank you ABRA you did a wonderful job. Never would have known it got a bad booboo. Fabulous job from your receptionist... Body work crew and detailer. I would use and recommend you again.
All employees were very professional and friendly. The car looks very nice. Good job!
A little slow on updates final product was excellent there were 1 small racks in fender that requires scope creep lcalled ford which states it was easily fixable using their procedures
Fabulous!! Jim was so amazing to work with!! Thank you ABRA!
Courteous and knowledgeable staff. Repair was well done and timely. The whole process was more convenient than I could have imagined.
This is the second time I have used ABBA and both times every thing was done as promised and on time. I will recommend ABBA to any one who has a problem that needs any type of body work or glass repair. Good people who care. THANKS ABRA.
The staff was very friendly and helpful. The service was extremely fast.
Jason was an excellent ambassador. He kept me informed and worked to accommodate my schedule. I would come back simply based on my experence with Jason
Very professional experience. I was kept well informed by Jason throughout the process. Thank you Good job
This was my first wreck to ever deal with after 16 years of driving. The folks at Abra made it as a painless as possible. My car was returned to me in brand new like condition. I am so pleased with the work they did to fix the bumper and hidden damages as well as truly impressed how they took their work to the next level with the detail they gave the inside of my car. While I truly hope to never need their services again I will not hesitate to turn my car over to them in the future or recommend their services to those I love. Thank you for a job well done!
The repair looks great. I am very satisfied with the work ABRA did. Also, everyone I came in contact with at ABRA was very polite and helpful. And, I appreciated the updates through text messages - good customer service.
Best repair and body shop I've ever used! Called every other day to let me know the progress of the vehicle.
Thank you so much for being so kind and working with me so well!
Fantastic service! Great communication through the process and they went above and beyond on the repairs!
Jason was great! Excellent communication and updates with details.
Appreciate the attention to detail and care taken of car. Also impressed with timeliness of repairs.
Excellent service by competent people.
I was completely satisfied and was overwhelmed by the communication that I received from Jason. He did an excellent job keeping me informed on the progress and totally exceeded my expectations. The daily text messages we a huge surprise! Furthermore, when I had difficulty getting the repaired car home Jason also went above & beyond to assist me. In addition everyone that I met was very kind and helpful. Here is the main point...I would recommend Abra to my friends!
Excellent service. Professional, courteous and prompt. You guys get a 10.
Wes did a wonderful job with my auto repairs. I will definitely recommend him and Abra.
A perfect repair job and outstanding service from start to finish. I could not be happier!
Jason was very professional and took good care of us. Thanks
Dropped off my car on a Monday. Initial estimated time frame for repairs to be done was 3 to 4 days. Did not get my vehicle until the next Wednesday. Very inconvenient and bad form to give such a low downtime estimate then take twice as long.
Jason took care of us great and the whole experience was really good. Thanks to all who were involved with taking care of our car.
When I arrived to drop off my car, their were a few problems with Enterprise and some miscommunication about me dropping off my car.Needless to say, everything was taken care of and everyone worked so hard to correct the problem and keep me calm as I was on the verge of an adult meltdown. Thank you for being efficient and proactive in resolving everything and finding a solution. I appreciate it.
Friendly, helpful staff. Good communication. Good looking results (full restoration of original appearance of vehicle).
It was a very good experience and I will recommend you all in the future!
I really enjoyed how kind all the employees were, the speed of service and the actual work done on my car. It looks perfect. I would highly recommend anyone to go to ABRA!!! I believe you all go the extra mile!!!
Bill at Abra Auto Body on Kingston Pike in Knoxville worked with insurance companies, A third party, myself and my husband to arrange and then have to rearrange around our schedules. I really appreciate all of his efforts and our car looks fantastic! Thank you
Dale was very knowledgeable and kept me updated through the process
Great experience and perfect repair with "zero" hassle, and fast. Thank you for being great and what you do. I expected this to take much longer. You guys are first rate. I know who to call and where to go.
Staff was super responsive and really made me feel like a priority. I'm only 23 so I haven't had many experiences with shops and the like, but I have hope all of my future experiences are as great as this one!
While my car was repaired quickly and within my desired timeline, the craftsmanship of the repair wasn't up to expectations. First, the rear bumper wasn't flush with the panel of the car because the adhesive failed/wasn't deep enough, so it was popping out from the side of the car. There was also still a minor ding on the same side's rear panel. Upon finding this, the service rep immediately took the car back to fix the glue issue. The ding is still there though. Glue marks were still visible in the crease, but the car itself was otherwise clean on the exterior and interior (which Abra detailed). Paint matched perfectly. Daily updates were great. Again, my only issue is with the craftsmanship of the repair...maybe my expectatations are too high by expecting to see something that looked perfect, because it otherwise did look good.
Other than getting me the vehicle back 2 days later than estimated the work was done to my satisfaction
Amber at the front desk was so nice and helped me get my car to your shop the day my accident happened. She was very pleasant and worked with my insurance company to make sure everything was taken care of, thank you amber!!!!
Brian was very polite, very helpful and very accommodating helping me get a rental and returning the rental. Brian assured me he would keep me up to date during the process of my repairs and he did. Brian also went out of his way to make sure I was 150% satisfied with the repairs!! Thank you Brian!!
Brian did an excellent job of keeping me updated on the progress of my repair. He walked me step by step through the process and did a terrific job of keeping all parties on the same page. His knowledge and communication were very value added. I would highly recommend ABRA.
Amazing service and quality work, I will definitely be using them again if needed
My experience was amazing. I was in and out 8n no time. I WILL be telling my friends and family to go to Abra!!!
They forgot to add one piece to the estimate and had to order it after the original estimated work was done so I had to keep the rental car an extra day and the repair cost an extra 350.