Vehicle Make : Mercedes-Benz
Team kept me informed on a regular basis. Very impressed with the end result. Team responded and answered my questions.
Awesome service and kept communication on all what was being done highly recommended
Just keep up the good work
KEEP UP THE EXCELLENT WORK.
Kyle was awesome, answered all my questions when I brought our vehicle in for an estimate. Explained what needed to be done, how it was going to be done and issues that can arise once the bumper is taken off... My vehicle was fixed in a timely manner, was going out of town the day after I picked it up... No issues at all. Everyone at Quantico was helpful and professional. Will be bringing in our other vehicle for work.
Been to that shop to many times afterwards.
Awesome customer service and nice job being efficient. Keep it up!
Everyone I was in contact with was extremely helpful and went above and beyond my expectations. I would unhesitatingly recommend your company to anyone who needs quality auto bodywork.
Thank you again for your great customer service .
Kyle excellent customer service
The quality of work was excellent. QC followed guidance of insurance company and handled the claim paperwork adeptly. QC has done a great job repairing mr cars for the past 12 years.
Thank you for the continued great work.
Even though it took 2 weeks total instead of **** week, it was a great job they did. I was happy that someone was able to message me through all the work that was being done to my car. I love how they took their time to get my car fixed.
We are always pleased with the work Quantico Collision does.
I was satisfied for the following reasons:
- Kyle was awesome to work with.
- process was quick.
- they kept me updated.
Overall I had a Great experience! Josue took great care of us. Thank you!
My vehicle repairs exceeded my expectations. The staff were professional and provided updates to the repair process.
I will start with a positive as the quality of work was excellent you could not tell the car was ever damaged. Where I am extremely upset is with the different versions of status on the vehicle between emails and phone calls. Bottom line the car was not available on original pick up date. Yet all emails and phone calls stated vehicle good to go for pickup. Customer Service representative needs to just be honest and state the facts. Example: if a major part (like a door) is delayed, then response should be to the customer for every day the part is delayed there is a corresponding delay in the pickup date. This is not QCC's fault but the manufacturer's for not getting the center the critical part to complete the repair for the customer. This disconnect in communications seriously tainted the experience and questions whether I will recommend the center to others.