We are always pleased with the work Quantico Collision does.
I was satisfied for the following reasons:
- Kyle was awesome to work with.
- process was quick.
- they kept me updated.
Overall I had a Great experience! Josue took great care of us. Thank you!
My vehicle repairs exceeded my expectations. The staff were professional and provided updates to the repair process.
I will start with a positive as the quality of work was excellent you could not tell the car was ever damaged. Where I am extremely upset is with the different versions of status on the vehicle between emails and phone calls. Bottom line the car was not available on original pick up date. Yet all emails and phone calls stated vehicle good to go for pickup. Customer Service representative needs to just be honest and state the facts. Example: if a major part (like a door) is delayed, then response should be to the customer for every day the part is delayed there is a corresponding delay in the pickup date. This is not QCC's fault but the manufacturer's for not getting the center the critical part to complete the repair for the customer. This disconnect in communications seriously tainted the experience and questions whether I will recommend the center to others.
Great service, good communication, and even finished my car a day ahead of schedule. Highly recommended.
I have been around a few years and by far I have never had such professional service and the most polite customer service as everyone at Quantico Collision Center provided me. Everyone went above and beyond to make sure that everything from start to finish was customer oriented and the repair was done in a professional and proficient manner. And the way the final vehicle appeared to a detailed clensness was more then a customer could ask for.
Hope not to see you again under the circumstances that I had with the local wildlife, but if needed again I will be back and I will highly recommend with QCC.
I had 6 cars repaired at Quantico Collision
And each time i was satisfied.
Thank you Quantico Collision.
Vehicle Make : Mercedes Benz
My car is like new thanks to QC. My go to car body shop and repair service. Thank Heather for putting up with me. Thank you Kyle and all you guys. I'm very happy.
The team did a great job thank you.
Great staff. Very customer oriented and extremely pleasant to work with through the process. Kept me informed as work progressed. Obviously value customer service and satisfaction. Thank you for taking care of my vehicle and making it whole again.
We have always used Quantico Collision for any body repairs needed. High quality service with attention to detail.
The process was fast and the staff kept me in the loop on the process.
I dont have anything else to add.
Customer service was great! It took a little longer than I thought it would and that I was told, but the results were great. My car looks great...the explanation of what was done was great. People showed that they cared about me and my satisfaction! Thank you for a great experience!