Time for completing the repairs took two weeks way too much time
As far as I can tell right now the results were fantastic. The best automotive body repair job I have ever had!
Much faster than I expected. The employees were very nice!
Had a complete satisfaction and was very happy with the way John handled my claim. Kudos to him and the team.
So dependable....Thanks!! CAROLYN H
Jody and Paul were always available for my questions. Very glad we chose this shop for our repairs.
John Guajardo at the Mckinney location did a great job. Explained the process for hail damage repair, kept us updated, then went over the warranty policy in detail. The vehicle was detailed to perfection inside and out. I would recommend John and Herbs to anyone interested in first class paint and body work.
Incidentally, the Herbs lobby is nicely set up for customer comfort, and the retro-1950’s theme of their organization (brochures,cards, etc) harkens to their 60 year tradition of family-owned business value and service to their customers. It’s not hype...it’s genuine!
They were very professional the gentleman that checked me out was very nice and helpful
I will use you again
Very professional and always kept me informed to the progress. The truck looks great and the staff was always friendly and courteous
John Guajardo was my contact person at Herb’s. He did an excellent job keeping me informed of the repair on a weekly basis. I was very pleased with the results on the repair work. Your entire team did an outstanding job. Thank you for the great service!
They did a horrible job on my car. The advisor was argumentative and blamed our concerns with a variance in paint color on our eyeglass prescription. They had my car for 9 weeks in total and the car is still not to our satisfaction with air bubbles in the paint. Very poor paint job. I absolutely hate the car.
Minor cosmetic problem that is going to be fixed shortly. Staff has been very helpful. Quality of work appears to be great.
Jason went above and beyond our scheduled repairs and painted our side mirror where paint had chipped over time. It wasn’t anything he had to do but decided to do as a complimentary gesture. It is greatly appreciated and we’re glad we came to Herb’s McKinney for our repairs. Thanks!
Vehicle Make : Volkswagen
Thank you again. Your team of professionals are really awesome!
John did a great job walking me through the entire process. I hadn’t had to deal with an insurance repair before and he made it easy for me. Actual repair was also quick and easy. I loved getting the text updates along with pictures of the progress. I am very pleased with the results of the job on my Camaro. I would recommend Herb’s to anyone.
Vehicle Make : Volkswagen
Car was completed on time and delivered. 110% satisfied with the work, will always use herb's for repairs
This is my second experience with Herb’s, again they have shown excellent customer service. My truck was completed on time and with excellent workmanship. Thank’s again Herb’s