Josh was great to work with. Looked me in the eye when he spoke and I could tell he cared about the customer experience. He’s a good man.
My experience with herbs was ‘good’ overall. Would have been ‘great’ if my truck was ran through a car wash before the new tailgate was put on. Instead, I drove away in a dirty truck with a shiny new tailgate. I’ll still come back.
The lady at the desk was very friendly and was awesome at explaining the whole process to me. Doug was the evaluator of my car and was very friendly and informative about the issues with my car. He also helped me with the insurance. I was very impressed with how quickly my car was repaired and returned to me. Thank you for making my bad situation a positive one!
Josh Collins was great. Service was outstanding. My car looks like new. Thank you.
The car looks like new and the staff was great to work with.
The text updates were great so I knew how far along the vehicle repair was. The two women at the front were great with walking me through the process with insurance and checking my car after it was done. Also great that enterprise is in the same building. Very convenient.
Excellence in achievement at what you do is the best reward. We are a Marine family, Always taught that to our children. Nobody wants to pay a dollar for a bad
Job. When we sign a contract it is with the expectation of "a job well done"! If the job , with everyone geared toward that goal " then everyone is happy. You have a walking ad for your business! Everyone wins. No complaints! First person I met was Doug. He reassured me of, parking, ofright place,of CARING for my little car ! Of getting it done right, of listening to me, and making me laugh. Va.
I am happy with the customer service. I appreciate the text everyday on the progress of the work on my car. I will highly recommend Herb's Paint & Shop.
Doug communicated with me the entire time and made what turned out to be a difficult repair job as good as it could be. Doug received wrong information from a Volvo dealership that he reached out to that made the repair take almost 2 months. Not only Herb's P&B having my car but, the additional rental costs that I personally had to incur was a very expensive! I used up my insurance rental pretty quickly. the work on my car and the communication were top notch but the expense and wait time were frustrating!
Gotta dry the floor mats and windows, but good job on everything else :)
Doug went the extra mile for me. Picked up my car tonight. He actually came back to the shop at almost 8pm as my flight home was delayed. What a great display of service!!!
Everyone at Herb's was professional and easy to work with, especially Doug Nameth who went more than the extra mile to make our experience noteworthy. Herb's is our "go to" source for auto body repairs and we'll refer anyone who asks to Herb's.
The end product looked good but it took over a month to do it.
Service was excellent!!! You really do care about your customers
Thanks \ Car Looks Great!
The team was great to deal with and had our truck completed on time. Dana kept me up to date on our truck's status. And Josh was great to work with as well. Thank you.
This is a great company. Always keeping you informed about the update on your vehicle & well informed about any situation. Very friendly & courteous workers. The timeline was quick & efficient. They worked with the insurance company & made everything painless. I would highly recommend this company for all vehicle repairs.
Excellent work AND service. Friendly and caring staff. I will be recommending Herb’s to my friends.
Doug did a great job on communicating the process.the performed was better than service king