Doug was amazing to work with. He was very
professional, kept me in the loop all the time
and went above and beyond to provide a
great experience out of a bad situation (having to get the car fixed) at all.
His customer service skills are outstanding and
I consider you lucky to have an employee like
Doug working for you. I would gladly return and recommend
to my friends and family to use Herbs in McKinney and
especially ask for Doug! Thank you Doug for making a
stressful situation easy and thank you for going above and
beyond for me and my son! It will be remembered!
Thanks for a job well done.
Excellent service. Both from the service dept
To the front desk and the customer service
With whom I dealt. Thanks
Over-all great job. Outstanding ongoing communication--makes Herb's stand apart from other companies!
I appreciate the good work that appears to be done.
Quick work once I got my car in. The wait time for getting an appointment was too long. Over 2 months to get the car in for repairs.
Doug did a great job taking care of my truck
The emails were inaccurate and too frequent. It was annoying.
Your staff and workers did a great job with every aspect of repairing the vehicle!
Would recommend your shop to anyone. Doug was very helpful and attentive to my requests.
Thanks for a job well done.
Professional, courteous, and listened to my stupid jokes.! What more can you ask for? Thanks for a great experience
I called on 5/26/17 to see why I still had 2 hub caps missing off of my truck and I was told the man who spoke with me when I dropped my truck off would call me back. I had not heard back in 4 days so I called again on 5/31/17 And after speaking with a gentleman for a few minutes he transferred me to the guy I spoke with when I dropped off my truck. He told me be was busy and would call me back in 10 minutes. 2 hours went by and I still had not heard from him. I should not be chasing you guys down for not completing the job you committed to. Now, whenever I finally do get in touch with him there I will be driving 30 minutes out of my way and having to sit around and wait for this to be done and more than likely have to take time off work to do this. This was almost a really terrific experience as you guys did a,wonderful job on the rest of my truck. This has been so unprofessional and has left a really bad taste in my mouth for how this went down. I am very disappointed with how this is playing out and I truly hope this is the exception and not the "norm" for how you treat your customers. I even tried to give you guys more business and have other work done on my truck which also was not done. Needless to say I will be letting USAA know about my experience.
Only issue was wrong info entered into Herbs system...once I realized issue I contacted herbs and all was resolved...caring people that were so easy to work with..they made any fears I had go away by there knowledge and kind demeaner. I did trust Herbs fully..thank you to Jody and Dana and anyone else that treated me so fairly..
Team were very helpful. Customer satisfaction their motto. Way to go! Thank all who gave me back my beautiful car.
The guys and gals were herbs were great! Would recommend to my friends and family!
Overall the people were nice and professional although the quality of work is disappointing. I will not use or recommend your shop for future repairs.
The following items where an issue: ****. I still had broken glass in my trunk. 2. There was excessive buffing compound around my trunk and around my taillight. 3. Rear header board trim was scratched due to instillation of window tint. Yes, Herbs will replace but it is so inconvenient to put my vehicle back in the shop.