Only issue was wrong info entered into Herbs system...once I realized issue I contacted herbs and all was resolved...caring people that were so easy to work with..they made any fears I had go away by there knowledge and kind demeaner. I did trust Herbs fully..thank you to Jody and Dana and anyone else that treated me so fairly..
Team were very helpful. Customer satisfaction their motto. Way to go! Thank all who gave me back my beautiful car.
The guys and gals were herbs were great! Would recommend to my friends and family!
Overall the people were nice and professional although the quality of work is disappointing. I will not use or recommend your shop for future repairs.
The following items where an issue: ****. I still had broken glass in my trunk. 2. There was excessive buffing compound around my trunk and around my taillight. 3. Rear header board trim was scratched due to instillation of window tint. Yes, Herbs will replace but it is so inconvenient to put my vehicle back in the shop.
I felt rushed to leave with the vehicle even though I was not satisfied with the repairs. Doug committed to contact me to correct one of my concerns, but I have not heard anything one week later. I will be contacting the shop today to discuss what is to be done to resolve my dissatisfaction.
I was impressed with the service I received. They completed the work on my vehicle quite fast and it was done well.
Fast friendly kept me informed about the process step by step
Excellent service and repairs! A great experience! Thank you.
My car looks great. Thanks guys!
Very friendly, fast and made the whole process as easy as possible!! I'm very impressed and will recommend you guys!!
Perfection is the word I would use to describe the attention to detail exhibited by your staff in repairing my Toyota 4runner. This is the first time I have utilize Herb's to repair one of my vehicles,and based upon the results so far I will be a repeat customer if the situation arises in the future.
Great experience all around. Super fast repair. Very happy. Will use again if ever needed.
I had hoped they could have fixed a little issue not related to the insurance claim
but were not able to or did not do it. Everything agreed to was taken care of.
Cleanest I've ever received a vehicle back. Your entire group was courteous, efficient, and very professional. A pleasure to work with folks like you. Would recommend your company to anyone needing paint & body work.
Way better than I could have hoped for. I will gladly recommend you to any and everyone.
Our car looks brand new and we appreciate being kept up to date throughout the process. Your team went above and beyond...I had foot surgery and am unable to drive for several weeks so they delivered my car to my house when the work was done!! Thank you all so very much!!
Wouldn't change a thing. Loved the text updates!
I am satisfied with the repairs; paint job and repairing the air bags. However, they called and told me truck was repaired. When I picked up the truck, the back up camera was not working, which they fixed on the spot. And, my rear license plate was missing. They had to move my front plate to the rear and they are still looking for the real plate. It seems as if it would still be on the bumper they took off. While the truck looks nice, these small but important details makes me wonder if I am going to find other faults later. They are still looking for the plate and advised they would pay for the cost of replacement if they do not find out. I just hope I don't get stopped by the police for having only one license plate.
When looking over the car more diligently when we got home, we found numerous issues. These were brought to the service teams attention and they asked when we could bring it back in. Unfortunately, our schedule has been jam packed since we picked the car up. If I could attach pictures to this I would. Very poor work.
Beautiful job, great customer service, & so excited that a guy in the front office was able to move my car seat to the rental car & back to my car. Also my car was finished right on time when promised, which I really appreciate. I will be happy to recommend Herb's Body Shop to everyone I know.
Shop was very professional and courteous. They kept me informed and I never felt like they were dragging out the process. I will recommend frI ends and family to use them.
Took longer than the date I was promised. Car was there for a month. Didn't appreciate being told I would be given a call back after asking questions and then not receiving a call back. Didn't feel like my business was prioritized at all.
I am satisfied with the way my car came out and the job that was done to it. Just not happy with the Customer Service or amount of time taken.
The job was nicely finished with the new parts.
My vehicle was complete at 3 pm waiting to be washed. I did not get it looked over until 11 am the following day when I called the tech to ask them to look it over
Looked perfect! I was so happy to see how nice and clean my car was inside and out. I would definitely return if the need arises.
Everyone I have dealt with at Herb's has been outstanding in all respects. Thank you for a most pleasant service experience.
The electronic updates were a nice touch.
Excellent service and job
Everyone was polite, friendly, and professional.
Everyone explained to me clearly what they were going to do and when they would start and finish. Herb's exceeded my my needs and wishes. Betty M
Though it was estimated to be a 10 day repair, it took 24 days.
But after seeing how great it looked, I thought it may have been worth the wait; however, my passenger was unable to open his door from the inside. So now I have to return to Herbs to have the door fixed.
I was told it was a 30 minute job, but I'm not so sure. Just noticed the unlock button isn't working either. Kind of disappointed that I have to take more time out of work to take the car back.
Herb's did a great job on my car, but waking me up at 7:00 A.M. on Saturday morning with a text message asking for an approval rating is NOT okay.
Herb's has won my business in the future.
The service was poor , the problems that took the car to the shop were not completed resolved .
We had a wonderful Experience. Thank you for all the text messages. They kept me up to date and I didn't need to call for updates. We really appreciate all your good work! Thanks!
The only criticism we have is the realignment of seat settings. If the car was to be driven somewhere it would be understandable, but it seems unnecessary if only driven from the driveway into the garage.
We're still trying to find the comfortable settings we were used to.
We were very satisfied with the repair work. Thank you.
The work that was done and the communication was EXCELLENT!!! The only problem I had was that some of the scratches and rub damage areas on top of the vehicle were missed and not addressed. At the time of pickup, I decided to not leave the vehicle behind for additional work because the main issues had been corrected. I did not want to extend time in a rental that I was paying extra out of pocket each day.
Job well done. Done quickly and we are very proud of the job done
I frequently hear about bad experiences with auto body repair. I am relived that we did not have a negative experience. In fact, it was a pleasure dealing with Here's. You all kept us informed and didn't surprise us with any thing. The quality of work is top notch and I would definitely recommend you to anyone. The customer service was second to none. I came in a half an hour before the shop open and the staff was eager to help. Thank you all for making an intolerable situation tolerable.
I originally chose Herb's Paint & Body due to excellent ratings and previous satisfied customer's comments. I pointed some things out and your shop got to making those things right immediately. I came back and everything was perfwct. Y'all did an awesome job!!!! Thank you. My friends and family are coming to you if ever needed. Again, thank you much.
Excellent service. Excellent job. I hope we never need body shop repair service again, but, if we do, Herbs will be the place we go.
Great job great communication quick and friendly service
It took four times longer than what we were led to believe to finish car. No one at front desk to greet and help us which led to improper checkin and checkout and delays with both. Minimal customer service at best. One person in particular totally ignored me.
Great job and fast service
You listened and did the job. Thank you.
I received daily update & your staff was wonderful!
Vehicle Make : Mini Cooper
Employees were very polite and helpful. I liked receiving the texts with updates. The work done on the car looked really good. Thanks for the good experience!
Friendly reception person, liked receiving updates on repairs and car rental office in the same building
Thanks. Very professional and knowledgeable. I especially love the text on the status
The entire team was professional and explained the process and kept their word. I will recommend Herbs in the future.
Door has gap so it has wind noise in cab of the vehicle
Excellent service! Love the text alerts showing progress. The entire staff was very informative and friendly.
Professional courteous communicative -- promise a delivery and then deliver more to the client
Thank you all for job well done.
Courteous, timely and very helpful service!
Everyone was very friendly and explained everything thoroughly. Really appreciated the daily updates and was very surprised when I got the truck back after it had been completely detailed. That's the first time I've ever had a repair shop do that. Excellent service!
EXCELLENT JOB! Completed in one day instead of three -- fantastic service. Thank you so much!
Truck looks great! Thanks!
The manager Jody was exceptional. He immediately addressed my concerns and was the ultimate professional. Employees like him will cause people to return for future service.
Herb's did an excellent job on my RAM 3500...VERY PLEASED!!
Great service great quality!
Great service from the beginning at the door. The receptionist was very welcoming! I appreciated the updates and the final job looked great!
Exceeded all my expectations for completing the work and the quality of the work.
All work was completed in great shape.
Very great paint job and clean car returned to me
The process from beginning to end was excellent.
Mike provided great customer service and support
Vehicle Make : Mitsubishi
I loved it. Very courtesy and they always kept me updated. I didnt have to call and i didnt have to worry
My husband already complained about one experience, so we don't care to relive that. However, I wanted to mention that the lady that called me and told me that my car was ready, said that it would be ready at 5:30pm. She called me at 5:04 to tell me this. I get there just after 6 and they were closed!! I drove 20 minutes and stopped to put gas in the rental car. Why would she do that?!!! It was rude and complete waste of my time and money! Why didn't she say they were closing for the day and it would be ready for pick up first thing the next morning. I have saved the call log to show exactly what time she called me also.
Vehicle Make : Volkswagen
The car was steering straight down the road before the repairs. Now it's wandering?
Your email and telephone communications needs to be better coordinated...but the main thing is the car looks as we hoped it would and drives like it did before.
Be careful that your employees don't feel like they are robots in a system.
What amazing professionals! They repaired my car quickly and it looks brand new! Also, the staff at the in-house Enterprise was awesome too. Thank you and I will recommend to anyone that needs body work!
Vehicle Make : Volkswagen
Excellent customer service overall. Some miscommunication between personal phone conversations and automated status emails received which made car repair status, etc. confusing at times. We have used Herb's some years ago and immediately chose Herb's this time based on past experience are happy we did. The convenience of having Enterprise located at your location was very convenient and yor delivery service was exceptional. I hope no more accidents are in my future, but if it happens, Herb's will be my first choice. You have wonderful, helpful employees.
Awesome, a big 10 as best ever.
Convenient,Courtious & Efficient!
Thank you all for making my customer service experience awesome! :-)
Rear driver window won't go down.
Taking it back to Herb's today
I came in to have the car evaluated and get an estimate. It was so fast I never even sat down. No waiting! Then I was able to make a very quick appointment to get the repairs made. Having the rental place on site was super convenient. I was kept updated on the repair progress and it was completed in the time estimated. The repairs look great. They made it look better than even before the accident! And then my car (with 3 kids and 2 LARGE dogs) was a mess when I brought it in, but SPARKLING clean when they gave it back to me! That was a wonderful surprise! You will have my recommendation. Thanks!
Amazed at the quality of the repair and the speed at which it was completed.
Everyone we dealt with was first class.
Mike Cortez was terrific...again!
We were kept informed at every step of repair process. This allowed,us to schedule for pick up when complete. Text message were appreciated. Jaycee was a pleasure to work with.
Mike was extremely helpful and efficient. He went above and beyond to make sure the parts were ready when I dropped my car off and took great care to get my car fixed before I drove out of state. Thank you for being so excellent Mike !!
Awesome experience. Thank you, see you next time. I will highly recommend.
They done an excellent job!
It was very efficient, timely and did a great job!
Very professional. My thanks.
Great service, staff were very helpful and always, professional. Mike kept me informed about my car, and he explained my car repairs in detail which I appreciate. I will recommend Herbs to others.
Thanks for the service and keeping me informed on my car's status. I am very satisfied.
They made sure my car was put back to pre accident condition including replacing window glass.
Vehicle Make : Mitsubishi
The whole team was very friendly and professional. They kept me informed of the status during the entire process and suggested that I switch rental car companies to save me time and took care of dealing with the insurance approval for the switch.
The car looks fantastic on the exterior and thank you for also detailing the I interior as well. We will certainly recommend Herbs paint and body when given the opportunity.
Everything was great until the pickup when I was asked for the deductible payment. My insurance had waived the payment but that wasn't checked by the shop prior to getting my car back. So close to an exceptional experience but missed that one detail.
It would have been better that you remembered the bed cover and back up camera, but the repair was great. I am still waiting for a estimate on the damage to the upper rear can above the window.
We received the call that our truck was ready, while looking it over we noticed that some thing was not quite right, we pointed it out and was assured that it would be corrected and it was. They are very conscious about their work and take tremendous pride in making sure that the work is done well and that the customer is always satisfied. We are very happy with the service that we recieved
Fast and excellent service! Loved picking up a washed and detailed car!
Thank you for doing a quick and efficient job on my Honda Odyssey. We received the van back within the stated time, and we are completely satisfied with the work. Thank you!
My expectations were exceeded.
Very satisfied. Car looks great. Big thanks to Angela Lubbers for keeping me informed on the progress. I really appreciated all the time she took to get in touch with me and keep me updated.
Great customer service, best body shop experience I have ever had. Exceeded all expectations, repairs completed in one day.
My whole experience at Herb's was great. The staff was great and the speed of the repair was fantastic! Thanks everyone for the awesome experience.
I was so happy with my car and was surprised and very happy to see that you guys cleaned the inside as well! Thank you for everything! Really great service!!
You'll were great I thank you'll.
Not satisfied yet. They are having to repaint some of it due to mottling, but are furnishing a rental car and immediately taking care of it.
Friends & Family have been amazed with our story of great service. Thanks Herb's for that service.
Jaci was awesome. Her professionalism and expertise were helpful throughout the repair process.
Everyone was very helpful and responsive to my questions and thorough with explanations of what was being done. It was done in a timely manner and with consideration of my expense with the rental care. They finished the car on Friday so I didn't incur a weekend cost on the rental car. They stayed in touch thru out the repair. Very helpful and professional from the greeting when I came in to the salesman/claim coordinator. Thank you
Looked like brand new. Thank you.
Excellent service, excellent workmanship.
It was a pleasure to work with Herb's. They kept in contact with me and took great care of my car.
It took a little longer than anticipated, but you
explained the reason was that the part you were installing didn't fit well, so you had to order a new.
I appreciate that. Everyone I was in contact with was
extremely friendly and helpful.
All body work business should be done like this. Your card will stay in our glove box.
I had really good experience throughout the process of repair except for it took longer then I was updated on email. Also when it was delivered, I have noticed the front bumper had mild misalignment and a lady came who was called by front desk and she was like "what are you talking about it's look fine" in annoying manner. I told her that the bumper is not aligned well and it sticking out little on side and so she said its just a clip holding it so it was like that . I had to insist so she finally took car on the back and had it fixed partially and had minor misalignment still after they adjusted.
Then she told me that because it was the used part and not from the same car, it would stay little but misaligned..
Vehicle Make : Volkswagen
Hopefully I don't need to use you again but if I do I will.
I truly appreciate the team keeping me uptodate on all the repairs and explain to me all the issues with my vehicle. Keep up the good work.
Great customer service and repair job! I really likes the emails sent to keep me updated too. Thanks guys
Staff was great and repair was done quickly. Loved the status updates as I waited - nice!
Friendly, customer satisfaction-oriented staff. Kept me informed during process
Excellent customer service
The car looks and drives great. Thank you for a job well done.
Pleased with repair / excellent Service.
Herb's made this experience as seamless and painless as possible. Everyone was knowledgeable and very friendly. My car was completed a week early as well - could not have asked for a better paint & body shop!
NEVER NEVER NEVER GO TO HERB's NO. 8, slowest repair shop this side of the equator. Dropped off on 12-15 2014..... Just got it back on WEDNESDAY!!!!
20 updates at least. Over a month and a half later!!!! Go to herbs no. ****
The car was not repaired correctly the first time and had to be redone. It still is not done right. There is a mark on my trunk lid that wasn't there. My trunk is difficult to open it is incorrectly aligned. My convertible top is making noises. Finally they cleared my check engine light without repairing the exhaust leak caused by the accident.
there is a small crease in the panel that was repaired, that was not there before.it looks like it was bent and then straightened, but it is noticeable, if you look.
Thanks for a painless repair.
There is damage to the rocker panel under the door that was replaced. It looks like indentions in the metal caused by using a tool to pry the panel off. Angela said they would not have damaged it there because it is held on by clips. However, the damage was not there before. I had to accept it since she did not offer to replace it and because I cannot afford to be without a car any longer.
Mike was a pleasure to work with. He was extremely helpful and professional. I will refer friends and family should they need this type of service.
I am very pleased and happy with the job done on our car, it looks like a new car again, and it is clean inside and out.
THANK YOU FOR A VERY GOOD JOB.
Great service!! Angela was awesome!!
I was very satisfied with the service & the goody bag was very good and thoughtful (specifically the picante sauce).
Service was superb; second to nothing. I received an update almost every day. The service and the quality of the service was excellent. I'm extremely please with the job and I will recommend Herb's Paint & Body without hesitation. The lady who handled my case was extremely helpful. The team at McKinney was very helpful and I feel very please with their service.
Fantastic experience. Angela did a great job communicating with me and the insurance agency to coordinate everything for us. She was a great advocate for us and explained everything thoroughly. The body work looks great and my car was cleaned when I picked up. I'm impressed with your service and will be referring others. Thank you!
The repair work was excellent. Everything done as promised and was completed soon that expected. GREAT JOB.