The job was well done. Every detail was attended to. Chris phoned with updates and expected completion. A positive outcome to a negative experience car was hit when no one was there)!
The emails were fun.
We do have an issue that none of the sound works (radio, phone) - understand it may have been a problem from when the battery was disconnected.
so will call when we get back on Tuesday.
Vehicle Make : Volkswagen
Very professional and polite. Kept me well informed through the whole process.
We thank you for your cooperation and efforts to satisfy our requirements.
Abra was very professional and courteous. It was a pleasure working with them. They went over and above. I will recommend Abra to other people.
Mary Beth Faillo
I appreciate the update of the progress of the repairs to my Hyudai Accent.
I know that they ran into some issues with a recent hailstorm that hit the area and they got backed up a little, but three (3) weeks to the better part of a month to repair what I considered to be for the most part a fender bender was a little much. I mean, in the end, they did a good job, which I knew that they would, but it took a long time and they never did give me an original estimate of the time frame that they thought it would take. So, I had no idea of the time frame that I was looking at from the onset.
First thing is I have to visit shop 3 times and they didn't deliver on time .I can still see gap in the number part that was fixed. I took pictures of them.
One tire and one air pressure sensor for 430 was very expensive. But the work was fast and well done.
Staff was very professional and courteous. Kept me well informed throughout the repair. The repair couldn't have been better.
Excellent prompt service and repair! Everyone was very nice and helpful!
Scott and flash were very good at what they do. Scott explained everything. thoroughly and flash checked me out and explained the warranty. Nice clean shop and clean waiting area well organized. Didnt meet the. auto body guys but they did a good job. I liked the email updates.
Customer service was excellent!! Everyone went above and beyond to help us out especially since we were out of town at the time.
Excellent communication all through the process by Scott.
I was told my vehicle was good to go, but as soon as I drove off my Wrangler was making a screetching sound. I don't understand how they didn't notice that. I couldn't go back to the office because they already had closed. I'm very upset with how my vehicle turned out and I would never recommend this company to anyone!
thank you. everyone was nice and courteous. car looks fabulous.
The ABRA Team in Schaumburg are super friendly! They were also very helpful and efficient to any questions I had. God Bless them... especially the sweet receptionist at the front desk!
Everyone was very polite. They kept me well informed of the progress of my car. Scott was always available to take my calls. If ever I'm asked where to take a car for repairs I will highly recommend Abra in Schaumburg.