Friendly. Timely. Professional. Car looks perfect.
Amazing service, great quality and kept me up to date on the whole proces.
We were kept informed about the progress of work on our car. Also, we were able to get our car in quickly for repairs.
Very customer friendly and very prompt. Right from taking the appointment till delivery amazing customer services. Very satisfying and will recommend to my friends as well.
Very quick turn around and very professional.
Love the text message updates. I felt like I could really trust them with my car. Thank you.
Everybody was real nice to me. I like that everyday updates for my car. And I was really shocked that you guys clean the inside of the carpet. Thanks everybody
Done efficiently. Every thing explained. Professional team.
Done quickly and as promised.
Job is done promptly and well. Very pleased with the results.
Very happy with entire experience. The staff is great. Work is really great. Friendly and fast. Really appreciate how easy you make it for the customer.
I really appreciated the communication from the team to keep me up to date on my repair!! Everyone was very friendly :)
Great job met and exceeded my expectations
I was impressed witk the thouroness of the repair. Work was fone that was not visible on the surface to assure a rust free repair.
Great service and excellent job
Job week done I have never had an accident and they made it easy to get my life back to normal
Thank you for the great service and open communication throughout the process.
Poor quality finish. Orange peel appearance and scratches that show through the paint from poor sanding. Very disappointed.
The customer service at Abra West Chester was excellent. **** & Jim were especially helpful. Jim took time to keep us updated and explain things, answering all my questions. **** was so gracious every time I called, and they both were understanding when our schedule conflicted with pick-up. This was such a pain-free and FAST experience for my family, and they made sure everything was perfect with our vehicle when we picked it up. Hopefully I don't need body work anytime soon on our cars, but I wouldn't hesitate to go back to Abra West Chester myself or recommend it for others.
The team did a great job on my car and helped me with a few other things as well
Fast completion and appreciated the updates. Very professional and courteous.
I appreciated the daily texts and phone calls. The car looks great. I love that it was washed and buffed before pickup. I feel like I have a brand new car. I will definitely use ABRA again if necessary. Thank you so much!
The team went out of their way to see to our satisfaction. Communication was superb from the first phone call. They even proved a little touch up work outside of the agreed area. Great team - thanks!
The whole staff was polite, efficient, fast, and
my car looks GREAT! Thanks so much!
The people and the car turned out great. My only complaint was that it took four days instead of the two. That was an inconvenience.
The team did a great job from beginning to end of the process. I am very pleased with the workmanship, and I wouldn't hesitate to use Abra for all my repair needs. I am a total car guy and details are everything. I have had 2 cars repaired and both were executed flawlessly. I would like to thank the team for a job well done.
Quick competent and informative repair process. Kept me in the know on progress. ????????????
Vehicle Make : Volkswagen
Excellent service. Brian and Stacey were fantastic. I was able to get my windshield replaced within 2 days of when it cracked. Will definitely recommend to others.
Everyone on staff at the westchester office were nothing but top notch. All very professional and were able to answer any and all of my questions. I will definitely be a repeat customer. Excellent experience.
Professnav kept informed good workmanship as far as I can see
Jim at West Chester is a true asset to your company. His approach to customer service is truly customer-focused, and that is much appreciated. My car looks great, and the repair team at West Chester held true to the great reviews online. I would refer anyone to that team for a repair! Thank you, La Donna
Abra auto body did a fantastic job of updating me throughout the repair process. They did a great job and I will go back to them for any further repair I may need.
My repair isn't complete yet.
It was a small repair and they fixed it well
We were able to get our vehicle in quickly and the work was done well and finished in a timely manor. There is no sign that there was anything wrong with our vehicle. Thanks for a great job!
Very professional. The text and phone updates on the repair were appreciated.
a very good experience!
Thanks for keeping me updated on the day to day status of the repairs on my vehicle!!!
Great customer service. Always kept me updated daily.
Great job fixing our damage.
Very quick, took great care of my car. Appreciated how clean it was.
Everyone was very nice and professional, and got the work done extremely quickly
I just picked up vehicle today, so as of today everything looks great, and was treated well by all staff I came into contact with.
Loved receiving emails concerning the progress of my car.
Everyone was very friendly and answered all my questions. The repair work looks awesome. I felt like I was kept informed at each stage of the process.
I really appreciated the prompt service and the staff was excellent. Window looks great and works like new!
Excellent job and 2 day turnaround, thanks so much!
Nice job of keeping me informed. It took a day longer to get my car back but you let me know what was going on. Nice work.
There is no sign of the accident, the car looks brand new. I was kept informed. It was done quickly.
We appreciated the timely repair and the quality of work done to our car. The customer service was exceptional.
Very professional and overall very satisfied.
I would have appreciated more communication at the end of the service to let me know my car wasn't going to be ready when I thought it would be. There was more communication at the beginning when there was nothing to say since a lot of work was still being done than at the end when the work was rounding up.
Thank you for making the BMW look great again! We appreciate the communication throughout the repair process. Very professional business all around. We will definitely recommend your services to everyone.
Vehicle Make : Mini Cooper
You kept me updated every day. You finished within the budget and on time. The work looks good. What more could I want? Thank you
I don't have anything. Everything was perfect.
The car looks great. I appreciated the updates. Everyone at the West Chester US 42 location was extremely professional and kind. Thank you guys!
Your technician went above and beyond the norm in servicing my car.
So far all was perfect, appreciate the great customer service provided from Abra
I was notified each day for repair progress and the job was well done. I am completely satisfied with your great service. Thank you all!
Job was done well and in a timely manner. I am totally satisfied!
Very friendly and car was cleaned when finished. Very good job
Abra Auto Body and Glass did an outstanding job fixing my car. Not only did they fix the vehicle, they regularly throughout the process kept me updated on the process, exceeded my expectations and cleaned out my car to boot. I am thankful for their service!
The repairs that were completed were very well done. Unfortunately the shop seemed very disorganized. When I made the first appointment I was asked if any other repairs needed to be made on a seperate bill and at a discount. I told this person that I wanted a dent in the door fixed. When the estimate was completed I told the two workers about the small dent. They gave me an estimate for that repair. When I dropped the car off the same worker started completely redoing the estimate. After telling him it was just being dropped off, I again pointed out the small dent. After they were told 3 times, it was not fixed. They offered to make a new appointment for that repair, but I think they lost their chance to fix it.
Everyone was efficient and friendly. I liked how I was kept informed and it was a painless experience
Went to pick up my vehicle and vehicle would not start. Battery was completely depleted and had to jump the vehicle to leave. Extremely dissatisfied with how things went. The vehicle would not go out of 2nd gear when it was brought in due to an accident and after having to jump the car the problem still existed 5 min into driving away from the facility.
Driver side headlight was replaced but not aligned. The car had to be returned to fix this.
Vehicle Make : Range Rover
Our experience was excellent. They kept us abreast of the progress daily and did a very nice job on the repairs. We were so impress that I will be bring in my other car in for some minor repairs.
Regular updates were provided, fast, efficient and you did what you said you were going to do.
Vehicle Make : Volkswagen
Did a great job keeping us well informed as to the status of our repairs! Very easy to work with! Thank you!
Everyone I dealt with was professional and courteous. Thank you for a job well done!
Stacey and Brian were great, they are true professionals and I will highly recommend them and ABRA, even though I have someone in the Auto business.
Excellent and prompt service. Repairs look great.
I have had work done at a couple body shops around town over the years. I am always hunting them down and trying to get an update or arguing with them over the sub par work that they do when it comes to the fit and finish of my repair. I never had any of those issues with Abra. You guys messaged me so often I actually never worried about what was being done. Then when I picked up my car, there were no issues. clean,simple and complete. I greatly appreciate the work you guys do. I will definitely come back if I ever have another issue and will always recommend you to others.
The car loks like it did before the accident. Surprise my car was washed and vacummed, Thanks. Everyone was polite and helpful and my car was repaired quicker then I thought it would be, I would highly recommend Abra to all my friends and family.
Thank you for a plesant experience.
You guys are always nice to me, and you drove me to my car and cleaned it!
Excellent job, great service!
Hey, thanks for cleaning my car! What a nice surprise that was!!
Great service! Keep up the good work.
The emails were a bit of a waste. I mean really, if you're going to send me an update make it a realistic update. Don't tell me my car is happy there give me a real status update.
The mirror is making fairly loud noise, even at 30 mph. There was a pad left not installed. It probably would help reducing noise.
The mirror base has a hire line crack.
I was not notified of the change from oem to aftermarket until I brought my car in for service. this delayed the work by a day since the oem part had to be ordered. this change should have been brought to my attention before I brought my car in
My repairs were very minor, however the work Abra did on my car looked great, and they got the work done ahead of schedule. They were very friendly and professional. I would recommend them to my friends.
The team was courteous, knowledgeable and professional. They made the process very simple and worked extremely well with the insurance company which made it simple for the customer. Thank you!
My car looked like a brand new one. I don't think I can point out where the issue was in the car.
The car looked like new. They even washed it cleaning it outside as well as inside. Great job. I would recommend them to others.
Very fast and everything appears to be as good or better. The wash was a good touch. If I had known about the vacuuming, I would have cleared my dtr's stuff out of the back seat. Thank you!
Was so impressed to have car cleaned for me! Work done on car was excellent!!! Thank you!
Very good service. Would recommend to friends and family.
the work was excellent and the car immaculate when it was returned to me. The people were very friendly and I enjoyed interacting with them. A potential area for improvement is the communication with USAA. For example, it took 10 minutes to sort out that I did not owe the deductible and that USAA was paying it. Also, USAA apparently did not pass along my rental car request. Thanks!
VERY SATISFIED WITH THE REPAIR ON MY CHALLENGER! I WILL BE COMING BACK SOON FOR MY NEXT REPAIR!!! THANKS!
Vehicle Make : Volkswagen
Quick. Easy to deal with.
- Being an older couple,we appreciate the thouthful and patient care we experienced at ABRA.
Jerry and Carol
Process was easy and quicker than I thought and I appreciated the regular updates.
Abra gives me an update on my car every day.
There was a loud noise coming from the rear of the vehicle while on the highway after picking up my vehicle. It seems to have resolved itself but I am not sure.
Abra has a very professional staff. They did a great job, my car looks years younger after they fixed it.
I appreciate the quality work that was done and the pleasant and to-the-point interaction with staff. You guys are the best!
The car rental folks next door are top notch also. I had a great overall experience with them.
Everyone was very informative, helpful, and professional. I received phone calls and texts messages regarding an update. I have used this company many times and will continue if necessary.
I am really satisfied. My car looks great. I also enjoyed working with you guys.
You were always kind and kept me informed.
I will definitely recommend you to my friends :)
Great job ABRA Auto !