Extremely professional and courteous.
Kind and efficient ABRA employees did a quick, thorough repair. My bumper popped off and a plastic clip that held it was broken, but it was otherwise intact. ABRA did the repair in a few minutes, without an appointment. Thank you to Ira and the team on DesPlaines Ave.
They did the body work well and they communicated well. If the need arises again, I would use ABRA.
There couple stuff they still have to fix they prised they will get it done and they did an amazing body work car looks good as new
The professionalism displayed service people giving eye contact, introducing themselves) the taking of quality time to listen and explain all actions to me, the promptness of completing the job sooner than later and the email follow throughs were all very impressive. My time is valuable and I feel Abra and Geico understands, for this I am grateful. If more businesses operated in this manner, stood behind their product and got back to building better customer relationships, America would be great again. Thank you Abra!!!!!
The updates about which phase of repair the vehicle was in was greatly appreciated. The staff was very friendly and considerate of my needs. I have nothing but good words regarding my experience. Thank you!
The shop was awesome, the repairs were flawless. My only problem is, whoever worked on the car took mass amounts of quarters I use for tolls. They must have taken up to 20 dollars worth of quarters. It was nearly full when I dropped it off, and now I can see the bottom! Very disappointing!!!
Very thorough and very customer friendly. Very professional staff.
I give a 5 thumps up to Abra for an outstanding service.
The best service everyone was nice and friendly I was very happy with the service keep up the good work everyone very satisfied with the service and most of all the text and phne calls 100% quarantine with the out come Thank u everyone
Very professional work and always kept me updated on car repairs.Definitly would recommend
Efficient, business like with an obvious desire to please the customer. I loved their approach
Very profecional and very kind to costumers ill giveyou 5 stars im very happy thankyou. 1to10 10plus
The people that I work with very experienced in telling me what was going on with my car. They do beautiful work Wonderful. Yes I would recommend someone else to you. We need people like this when dealing with our car.
The team at ABRA was wonderfully attentive and empathetic to my needs. I haven't received customer service that good in a long time.
It was also ver convenient that they dropped off the car st my home
The service staff was friendly and helpful
Day today updates were great! And my car was ready for pick up quicker than I thought it would be! Thanks Abra!
Very professional and excellent service
Everyone who I interacted with was very friendly, helpful and patient. Thanks a lot for a smooth experience!
You guys are Great! A seamless experience beyond expectations. Cordial, professional, efficient. Geico is wise to have partnered with Abra.
I will inform friends and my mechanic of your exceptional service.
Thanks Phil, thanks James...Keep up the good work!
The company is very professional and proficient. I'd recommend Abra to everyone I know needing car repairs. I was without my car for only two days when I anticipated at least a week.I'm totally impressed!
I'm really satisfied with the service and customer service was awesome also thank you so much
I'm totally dissatisfied as I realized after I picked up my car late in the dark and yall didn't replaced the plate holder nor the plate on the bumper in which I'm gonna be in Chicago for the days off and I'm subject to getting tickets on my car and at the time I'm writing this is can't see the point job until the morning.
Nice people with great communications about the status
Customer service is great!!!
Only one thing I thought the driver mirror would have been touched
The job performed on my vehicle was very good. Essie Butler not Roy
Subreen and Jos were very polite and professional.
Very Professional, and courteous !... Thank you
Everything was handled efficiently and professionally...everyone was wonderful to me through the whole process...I am very happy with the way my 4runner turned out...thank you for a positive experience, I will recommend you to my friends and family
Nice and friendly employers, great refreshments, they kept me well informed about my vehicle. I am well pleased I'll recommend Abra to my friends and I will continue to have all my body work done there.
Everyone will hear how great your company is. Starting with customers service when I walked in.Great team to work with. Thank you so much. My sale man Sy ; An Excellent person to do business with. Thank you for your patience & explaining details.
Staff was very helpful! Car looks amazing!
I love Abra auto body and glass. Their service was of the highest quality. They made me feel very important and special. I started recommending them to everyone I know.
This is the 2nd repair the team has done on my Chrysler. I love your work and the professionalism I've encountered from your sstaff. ABRA is the best!
The work was done well and on time (or earlier than predicted.) Abra is my first choice for auto body because I know that you stand behind your work. Thanks!
This was my second visit to this location for body work and I was more than pleased with the professionalism, outcome of my vehicle's body work, and overall service provided! Thank you for leaving a positive lasting impression!
Great job, friendly staff
I would like to thank Sayed for doing a terrific job on my vehicle. I was pleased with the service and the professionalism.
Very seamless. I'm very happy with the service and repair. I will absolutely come back, but hopefully not too soon.
Great customer service. I believe that says it all. I will recommend you to anyone who needs this kind of service. Have an awesome day... Thanks
I especially appreciate the efforts Syed made to have it ready on Thursday. He went the extra mile to get it done. It is this type of attention that will make me a return customer.
Your service was exemplary. From the daily updates, to timely delivery, to helpful service persons, and to the gentlemen who drove to my home, every aspect was professional, courteous, detailed and friendly.
I went out to my car one morning only to find it was hit and extensively damaged, by an unknown person. It was a terrible experience. However, your quality service, workmanship and pleasant staff, turned an unfortunate event into a positive experience. I will highly recommend your services. Thank you.
Right on time and an excelent job!
Looks good just like it did on the show room floor
Ira is wonderful! Incredibly sincere and upfront. I didn't feel like he was taking advantage of me or that he was speaking to me as though I had no idea what was going on. He was completely professional and set my mind at ease.
Totally satisfied. I really like how they kept me updated on the status.
Abra provides top quality service with customer service reps who care. I appreciate them for all they do.
Loved getting updates via text. Totally awesome!
The car looks fine but the remote access button on the rear of my car is not working. If my keys are in my pocket or purse and I hit the button the trunk should open
The receptionist went out of her way to help with our rental car was a wonderful service and very helpful! As busy as she was at the front desk, it was much appreciated!
thaks for everything.. I like the servise thanks
Receiving updates regarding my vehicle was excellent! Howeverwhen I got my car back and I got home my husband asked me if I checked everything out. He tried to open my trunk it opened but it would not close. So I had to come back the next day to get them to try and close my trunk. Then I had to take another day on my lunch break at work to have them to try and fix my car. Then after opening my trunk I saw when they fixed my bumper they left a lot of dust in my car and didn't vacuum the back of my trunk so I have dust all over the things that were in my trunk. They did clean the outside of my car and they did vacuum the inside of my car and I am appreciative for that. Other than that issue with my trunk, the service was excellent
All facets of my business with ABRA were handled in a very professional manner.
Mr Ira Shive was especially attentive and kept me informed all during the time my vehicle was in your capable hands.
Keep up the good work.
Thank you for the great service. We consider no one else when it comes to bodywork on our vehicles.
Very quick with the repair and kept me notified during the whole time.
Abra kept me informed about my car from beginning to end. Making sure I understood what had to be completed on my car and the amount of time it would take. I received daily calls updating me on the work and Abra came in under the estimate. My car looks great and I'm very satisfied and extremely pleased with my entire experience.
All staff were pleasant, patient and respectful
The body work was fine but there are issues that I didn't have before the accident & I will be taking it tomorrow to a local mechanic to have it checked out further. I believe being hit from behind caused these issues.
Thank you for the body work.
Nice workers, good communication. Nice bodywork done to my car. Convenient location for me.
Syed gave me updates via text and was a great help thank u
Sayed Mahmood, the ladies at the front desk and the gentleman who I think was a mechanic but drove me and my children over to enterprise to pick up our rental provided me, from start to finish, some of the best customer service I've ever received from anywhere ever. Sayed stayed in personal touch with me daily, updating me on my vehicle's progress, and even offered to stay a little late the Friday evening my car was finished so that I had time to pick it up (with the two boys). I'll never take my cars anywhere but that location, and will probably find myself babbling to anyone who will listen about how incredible the work and service is at Abra
Thank you all very much.
Service was excellent. Prompt. Lots of good communication. Accessible staff. Great job with car. Good documentation.
Everything was smooth. The process was made so simple. I'd definitely recommend your service to others.
From start to finish, everything was so efficient and customer service was outstanding. I would highly recommend!
I'm very happy with Abra and the repairs they did on my vehicle. I would highly recommend them to others on the future....
I was rear ended through no fault of my own. It was a hard hit. After the collision I can't open my driver door from the inside.
You said there is there is no way a rear end could effect anything in the front. All O know is the door worked just fine until the wreck. Some hits my car and you don't fix it. You people are rip off artists.
Customer service was great!
I loved how I was kept updated all through the process.
And the work was perfectly done!
Phil La Brac: professional and knowledgeable
Clean office and workplace
The staff as generally pleasant and helpful the work was not completed exactly correctly. I they replaced the lift gate on my 2009 Honda fit but neglected to correctly connect all the wiring harnesses and so the car reported an open door despite the doors being closed. The sales associate claimed that the light was not in when he inspected it. However despite opening and closing all the doors repeatedly (I assure you that I am capable of closing a door correctly) the light remained lit. I had to bring the car back to be looked at, which was fairly inconvenient. To the sales associates credit he did check and find out that there would be a technician available in the coming Saturday and did call me to let me know that. I was able however to bring it back today. It was taken away and after a few minutes I was told it was fixed. When I asked what they did to fix it he said that he simply closed the door. This is clearly not true. He then tried to tell me nit to report it as a return for incomplete work because all he did was shut the door. I do not at all like being lied to and the man should have simply owned up to the mistake. If he was afraid of being punished for telling the truth and owning up to a mistake I think that's a seriously **** way to run a company
The entire team was very helpful since u set foot in the door they're greeting you n they are very polite...they keep you informed about every step they're doing on ur car love their service... would recommend their services to anyone....love them....
They were very quick and professional and super helpful!
Great job,completely satisfied.Highly recommend.
Very polite and professional
Kept me informed through out
I appreciate that
They did an amazing job. Very satisfied with their work
Ira was extremely nice, professional and kept me informed
My car looks great and I'm satisfied for now. I've had it back **** day.
My car looked great and the job was done in a timely fashion.
It was a pleasure to do business with ABBA n Sya. Thanks my truck looks great. I will definetly recommend your business to others
I've had cars repaired by the company before, when it was named Consolidated Auto. Service was great as usual and the repairs were quick. I only have one problem and it's never happened before. My fiancé has left a five dollar bill and two dollars in quarters in her middle console for emergency money since she's had the car that was missing. I didn't want to get anyone in trouble but I wanted to report it and bring to their attention. I returned to the store and spoke with a manager (Phil) to let him know what had happened. He was much concerned and returned the missing money to me from his own money. I loved his approach and had much respect for him. I just hope that with future encounters this is something that is addressed. This seems to be a great establishment and doesn't need its reputation tarnished for pennies. Over all great work and I appreciate you guys.
They did a great job and very friendly
You guys are the best! Keep up the great work. Car looks and runs perfectly. Employees are very thorough and respectful. Special thanks to Steve Castiglioni and his crew who never let me down. Thanks everyone!
I will recommend ABRA to anyone who needs body work on their vehicle, job was well done my car looks new again.
The staff was wonderful,
My vehicle still has inclusions in the clear coat after supposedly being re-sprayed with clear coat. I was told it would be sanded down and resprayed, but it is clear that it was merely buffed as the inclusions are in the same spot and one has turned into a ring with a lower center as if the high spot in the middle was taken down.
Great work and customer service
No complaints, all was handled professionally.
Thank you to Luke. There was another young man whose name I did not catch who was there at 7:30 AM who checked me (Lashonda S
Fast and friendly service! Looks like a new car....fantastic work. Would highly recommend ABRA to others.
Great job finished well before the time frame they told me. Finish work looks great
Good people greater service
People are friendly, timely informed me the status of the repair. Good work
Vehicle Make : Mitsubishi
I really appreciated the fast service as well as the friendly staff at Abra.
Luke made sure to keep me posted with all details right up until it was time for me to pick up my vehicle.
Luke and Mike could not have been more professional and kept me informed every step of the way. The young lady who checked me in and out was both friendly and efficient. The speed and quality were exceptional. Thanks for a job well done. Don Wilson
Staff was extremely professional and courteous.
I do not have my car yet. No one has let me know that it is done. I would certainly be happier if I had the car.!
I was very satisfied with the level of customer service I received from both Ira and Martha
Steve, Ira, and the team did a wonderful job I am completely satisfied with my repair.
The team at the desk was friendly and helpful. The manager helped me out because I do not have rental insurance. I appreciated the updates,very professional and caring G group to work with. Thank you
Vehicle Make : Volkswagen
Perfect from start to finish. Great job much quicker than I thought.
Very satisfied customer.
Very good service but overpriced.
The car looks great and the team kept me up to date on the work as it progressed.
Professionals in every way
Thank you very much for doing the job well and quickly great quality of workmanship i appreciated very much TEN ACROSS THE BOARD!!
I really enjoyed the constant communication through text and phone calls.
YOU guys make my car new again thank you very much
It was nothing like I expected. The staff was nice and friendly, they made me feel comfortable with leaving my vehicle with them. They keep me inform every of the way until the job was finished. Thanks for everything ABRA.
They were very kind and cared about my car.
Could not be more impressed. My car was finished before the estimated time, and they cleaned my car inside and out! Will definitely be recommending.
Great service, communication, and quality. I will be recommending Abra to friends.
Thank you, guys for the excellent service and the expeditious timing. I love the step by step email and text you sent to update on my cars repairs. I enjoyed your detail and passion for the craft. I will return if I ever have anymore issues.
100% !! People, parts, phone curiosity, n concern for us was overwhelming wonderful! Fron first phone car to completion of rebuilding my husband's truck. HE CAN'T wait to pick it up tomorrow! Thanks for everything???? The Hekrs
The team at Abra was courteous, prompt and kept us informed every step of the way. Thanks
The people there are great, but I was surprised, and a bit disappointed that after a month of my jeep being in the shop I was told it was ready when there was a huge color mismatch with the repair. Luke and the manager were great and agreed it should not have been returned to me in that condition. I was just a little taken bald that it wasn't caught internally before I had to point it out. Pretty obvious that the paint didn't get blended with the door when the quarter panel was painted.
I'm very happy with the auto body repair. The turn around was fast and the staff was polite and courteous. I was upset originally with my neighbor hitting my parked car, but Abra made it right again. The easy check in and quick pick up was perfect. Manager Steve also explained the process and made sure everything was taken care of. Big thanks to him! I will definitely invite family and friends to use Abra auto body for repairs. Thank you again!!
Every staff member that I interacted with was kind, courteous and extremely professional. It's rare these days that you will find excellent customer service. I dropped my vehicle off on 3/28/16 and it was ready by the end of the day on 3/29/16. Luke kept me informed during the entire process and I'm especially grateful to him. Abra has renewed my faith as it relates to getting supreme customer service and I will definitely recommend Abra to my family members and friends.
We'll done job was quick and really satisfying loved every bit of the job good matching wit paint coloring will recommend to others such good staff thanks for everything:)
Vehicle Make : Volkswagen
I'm glad with the service n how they inform you of every step on your car ...very satisfied I would most definitely recommend Abra to my friends.....
Quick service. And received texts during the day keeping me informed. Great service. Now waiting to see what the vehicle looks like when I pick It up tomorrow
I appreciate the good work done on my car.
Great work! Great people to do business with you.
There was a scratch on my car that was not there on the driver rear door. I picked up my car about 510 when I arrived home I noticed it and called at 6:00pm. Got a call center but you were closed
lots of feedback and updates on the work.
Vehicle Make : Volkswagen
Very professional, convenient, efficient, and friendly. Thank you!
Job was done really good luck and his team did a better job than I expected
Great job. And everyone was so helpful and friendly.
Car clean inside and out when I picked up. All questions answered
Excellent job was done on my van,
I can always count on Abra for excellent
Everyone was courteous and professional. My car was ready when they said. I am completely satisfied!
It was a speedy process and we were kept in the loop about our vehicle. The truck looks wonderful!
I will come back for the next dent.
Everyone was very friendly. Everything was explained to me. I was offered a ride home as well after dropping off my car. This was one of the best customer service experiences I've ever had.
Very satisfied with customers service and all whom had a part in repairing my vehicle. .
I'm actually coming back to the abraa locale in forest park,il because of the bumper to headlight spacing ratio...I'm not satisfied with the work at all..Steve Carglioni(I think that's his last name)is trying his best he claims to make the spacing issue become a problem no longer..I'm hoping so,because I did not have the issue before I suffered some wind/debris damage and trusted your company along with my insurance to make me satisfied,I'm going to give this locale another try before I decide to go to another Abra locale where I feel more comfortable... My insurance asked me to give this location 1more try....so I will keep you "guys" posted
Totally satisfied with the repairs, and the service I recieved, everyone was so very nice, thank you.
They were fast and kept me updated as the process went on
People were polite, respectful, and efficient. The work was done quickly. Thanks
All the employees were very professional and polite, Thank you all for treating me the way you did.
Just overall excellent customer service!!!
Great communication . Fast and good service. I will recommend your shop to my friends. Thank you.
Your staff was very kind and eager to please. I thanked Ed Lebron for updating me every day of the progress of my car. He really is very personable. I had some work done on my car a few months ago and he remembered without me saying anything. Amazing memory. A job well done. Very pleased.
Vehicle Make : Mitsubishi
Great job Great People!!
Everyone is very friendly. Great work!
Sayed did a great job managing the process and keeping me informed. Our van looks great. Thanks for the great work.
t he work completed on my truck was great! I appreciate that my truck was also polished clean ! I was referred to you guys by my uncle Charles Webb. The connection that you have with enterprise is awesome! I did'nt have to worry about getting the rental back! I need my bumper repaired so I will be a returning customer.
Martha and Rodney are so cheerful and courteous. Terrific customer service from them. The ride home was a bonus. Car looks perfect. Thanks for a job well done and done quickly.
Vehicle Make : Mitsubishi
Everyone was friendly and professional
Did an incredible job on my vehicle absolutely recommend for any bodywork
Couldn't be more pleased!
Service was excellent from the time I walked in for an estimate to delivery of the car! We were also satisfied customers of Consolidated. Glad to hear that most of the employees were kept after ownership changed hands.
It was a bit hard to find from the directions Geico provided.
Every step of the way during this process, I was made to feel confident that everything would be taken care of properly.
Great communication. Thank you for the smooth, easy experience.
My oil change went great! Thanks for fitting me in on such short notice!
Vehicle Make : Volkswagen
Excellent staff and service all the way around. I appreciate the car wash inside and out....Wasn't expecting that.
Ed and your front desk staff were excellent, courteous, and pleasant to work with. They new who I was and kept well informed. Thanks!
Communication was terrible. They did not call until closing on a Friday to schedule the repair; and didn't call until close to closing when the work was completed. Since I have a 30 minute commute this made scheduling a carpool impossible.
Luke was very professional a d clear on what each step would be and how the process would go. My truck loomed better now than it did when I dropped it off. Thanks so much
Love you guys. Great communication and super friendly and convenient. Many thanks!!!
The job looks good.
I'm giving you guys a 85% until an after market piece gets put back on my vehicle !
The rear passenger door paint is not well blended. The passenger side window switch did not operate. Martha was very responsive to my needs and asked me to return the car. Thank you
Thanks for taking care of my car! Happy Holidays!!
Vehicle Make : Range Rover
Ed did a great job keeping me updated and the car looks great inside and out.
I appreciate the sincere customer service and constant outreach and update on the progress of my vehicle. Thank you Abra and Ed for your service.
They were great very satisfied
Great customer service and super fast service! Awesome experience with everyone at Geico
thanks, the service & updates were helpful. Your team was great!
As always your team has given me great customer satisfaction and always given great customer client communication. Thanks for everything. Happy Holidays!!!!!!!!!!!!
Excellent service and communication.
I appreciated the periodic updates from Luke, and I was especially pleased that he was able to arrange my car to be returned to me so I didn't have to find a way to pick it up. It was very helpful. Thank you.
Everyone at Abra was impressively helpful and professional. Steve was able to answer all questions and was extremely helpful throughout the process. I asked a million questions and not once was he anything but helpful. I will strongly recommend Abra to friends and family. Thank you!
Vehicle Make : Mini Cooper
Thanks for expediting completion of work.
I was happy with the updates from Leti. I appreciate the timeliness that my body work was completed.
So unbelievably kind, professional and caring!!!!
Car rental choice was not a good experience from beginning to end..
Details would only make me sad all over again .....
ABRA Staff, U ROCK!!!!
Very nice work. Great communication. Work was performed and delivered one promised.
The ABRA team did a great job with the repairs to my Acura MDX. I also appreciate the constant updates on my vehicle during the repair process.
Vehicle Make : Volkswagen
Your service and communication exceeded my expectations. I'm happy to have found you. All my future business will be coming your way and I will refer you to anyone I know.
Things were done in timely fashion . The work is good
Service was very quick and efficient.
Vehicle Make : Mitsubishi
My steering wheel feels more stiff to move, the thing to unlock and lock my car doors don't work anymore, and my car was returned to me with my backseat covered in my belongings that were originally in the trunk of my car - no one informed me that they needed to clear the trunk otherwise I would have done that beforehand