Ryan kept me informed every step of the way in the repair process. He actually provided me transportation home so I could leave my car for repair. The receptionist was very friendly and ensured my needs were met. Very professional work. Love the extra touch of vacuuming the car too !! Steeler job!
Very friendly and prompt staff. Bumper looks brand new and very obvious that it was repaired by true professionals.
Vehicle Make : Volkswagen
Fantastic customer support. Very knowledgeable and friendly. Super quick repair and very fair pricing. This is the second time we have used your facilities, and you will be the first we will contact for furture needs.
Did such an amazing job!!!! You can't even tell there was ever anything wrong! I was surprised by how fast they were able to get it done.
Ryan and the abra team did a great job keeping me up to date on everything going on and even repaired my windshield as well they did a great job and even cleaned my truck as well thanks guys would do my business there again.
You do a great job with the updates and communication.
Ryan McLeod at your Northpark Blvd location in Alcoa, TN provided exceptional service. The receptionist (Stacy, I think?) was also great - she knew exactly who I was when I called in response to Ryan's text that my car was ready. Both were very patient in answering all of my questions, and both were personable and friendly. Ryan seemed to genuinely care that I was satisfied with the work he had performed - I felt like a customer and not a number. Great job! I would highly recommend this location to anyone.
My vehicle is silver, and we were very pleased with the blending and color matching.
The level of Customer Service I experienced at Abra was the most positive part of my repair journey. Stacey and Faye helped me navigate the situation as I dealt with a difficult insurance company and with no experience in dealing with an auto accident. Thanks to all involved in the repairs. Communication was great, the repairs were excellent and completed very quickly and I felt comfortable the entire way through. Thank you so much!
They were great at fixing all the issues on my car
The car looks like New where the damage was repaired. I was worried about the paint matching, but I can tell the difference. Could not ask for better service from Ryan and the lady at the front desk who handled the paperwork proficiently. Everyone was so nice, helpful, and informative.
Vehicle Make : Range Rover
Ryan was very experienced and kept me updated on how my repairs were progressing. Also the lady that reviewed my paperwork at pickup did a fabulous job making sure i understood what was done and also reviewed my warranty. Great experience. Thank you
First of all thank you very much for the excellent service they were very kind and very happy with the result excellent work and quality thank you
Ryan was amazing. The personalized text updates were priceless!
It was a great experience. The work done looks great, the ladies in the office were great, and the fact that you took the time to wash the whole truck and vacuum the inside of my truck says a lot. I will come back if I need any work done and I will recommend to others. Thank you all
Exceptional service and work was done
ahead of schedule. Friendly staff was
Everyone was so nice and helpful. I used ABRA for a previous repair and had the same experience. That's why I came to Maryville even though I live in Knoxville. The car looks good as new! Thanks! Jennifer W
Outstanding customer service
First rate experience
Car looks great!
Excellent job. They are always my choice for auto repairs. Couldn't ask for better service. They were great. Everyone from front desk at moment of arrival till we picked hummer up were excellent at their jobs and very professional . Would recommend them and definitely use again if needed. Tell them we said thank you for making a bad situation easy.
Fantastic customer service!!!
Long story short...Alcoa, TN store terrible communication and was scheduled to receive car back on ****/9/17 after drop off of 12/27/16. Didn't receive car until ****/19/17. Car was originally dropped off at Powell location and brought to the Alcoa location for repairs. I was aware this was going to take place. Didn't think there would be any issues. I've used the Powell location before and have been very satisfied. So I thought since they are a chain that there shouldn't be any problems. On the other hand, I'll never use the Alcoa store again! They kept extending the completion date and when it was finally received at the Powell location there were still issues that had to be addressed. There was a bulb out and shoddy paint job. Powell location was more than accommodating to help fix these issues and get us on the road.
As far as I can tell so far it looks like you all did a very good job. I'll just have to see how good the work that was done holds up on my Yukon. Thanks to all who worked on my vehicle.
Super easy to deal with. Very attentive to detail. I would recommend to anyone.
Team work was evident in the fact things were done as needed and in a careful manner. A slight problem occurred when we did not get an update but it happened because of them having no text number for us -- only phone line. When that was corrected, we resumed knowing what was happening and how soon auto would be ready.
We experienced no problems. As it was raining when we picked up car, a close exam of work hasn't been done. We were told to report anything noticed when we did inspection. We do not anticipate that being a problem.
Fast friendly and very quality work i will recommend Abra to all my friends
You guys did excellent but I think I may forgotten a few thins out of my car
Great job, great customer service
The work was done great and on time, professional people and all around satisfied with everything.
Communication was sparse and very vague. I had to call to get an actual update on where my car was in the process.
While there was a small bump or two when I dropped off my car regarding the other drivers insurance, I was very pleased with how well Ryan took care of me & kept me updated on how the repair process was going on my car. I could have taken my car to any number of repair shops in my area, including a few other Abra locations, but I chose to drive 30 minutes to this particular Abra because of my prior experiences with them! Thank you Ryan & Abra!
Super service. Great communication. The truck looks great!
I appreciate the way I was kept informed on how the progress was going, with constant updates . Very friendly and caring about their customers . Was a pleasure to do business with them.
I was asking if I wanted a touch up on a scratch that was on the side totally unrelated to the accident so I said yes They touched it up with a totally different color paint of my car I could've been told that it wasn't even got a match at all Especially since it was volunteered I didn't request it.I would like it fixed without cost to me And I would like a response as to what you think might could be done!
The receptionist was friendly and knowledgeable
of the documentation that she presented.
The other individual, Ryan, I think was truly concerned
that the vehicle was in good shape and met
our approval of the work that was performed.
All phases of the work was excellent. Thanks
for a job well done.
My car was moved to another site wothout my knowledge. And the paint is not a perfect match, I undestand that its difficult to match metalic perfectly, I just hope my insurance "depreciated value" covers the loss of my vehicles value. My projected completion date was 11/17 and my vehicle was not complete until 11/26.
Good job keeping us up to date on the repair process. However, it took much longer than expected and estimated to complete the repair.
I was promised originally that my car would be done today (which was imperative for me), then I received an automated update text saying it wouldn't! But the guys at Abra were able to complete the repair by this afternoon, thankfully. Somehow a scratch was put on the front of my vehicle (right underneath the emblem), but since it happened while in their possession, they are fixing it for me. Seriously, these folks are great. Completely pleased with the service! Thank you!
I posted on Facebook how impressed and satisfied with my experience with ABRA auto. Very professional and I really liked how ABRA e-mailed status on my repairs and kept me up to date. Awesome job thank you all!
Everything great so far. Gloria was great. Kept me informed about what was going on and kept the process as painless as possible. Would definitely choose ABRA again.
I appreciated all the updates via text and email. A job well done.
Great work!!! I am very happy with the work you did on my car.
The service was very good and Ryan M. has kept me up to date throughout the process. I would definately use Abra Autobody again and refer them to others. Thank you for all that you do.
The team did a great job. They even cleaned my car inside and out. I'm embarrassed to say it's cleaner than it's been in years. The body work was well done and very fast. Thank you!
Excellent service. That's why wee c same back. Don't take it personally but I hope we don't see you all for awhile
Keep up the great work!!!
They had amazing communication and timely work
It was a job very well done! I am very happy with the outcome.
Everyone completely exceeded all my expectations. I couldn't have had better service or a better end result with the repair to my car. Thank you.
I would like to thank Gloria for her daily updates and her knowledge about what was going with my vechiel. I would like to slow recognize MR.Keith for helping me as well . I would differently recommend your REPAIR ship to my family and friends . Thank you all for you hard work and please give my tanks to the 2 gentle man who do the repairs on my car , Greta job . Trena W Portwood -Strange. Have a blessed day ..
Did not get a chance to pick up my vehicle. The bumper was not flush with the car and when the mechanic drove it back in the shop to fix it he said my car had a knocking sound that he believed to be something wrong with the suspension. I had been told since Tuesday of this past week that my car would be ready each day but something held it up until Friday everyday. To know that not only did the mechanic working on my vehicle and whoever "inspected" it thought both of the things myself and another mechanic caught were ok does not sit well with me.
Ryan was very great to me. He updated me on the state of my vehicle everyday and helped make this stressful time easier
They did an awesome job. They went above and beyond in order to ensure I was satisfied.
Gloria was absolutely phenomenal. Took care of me and my vehicle like family. Thank you so much for the service
Good work always keeps u informed
I talked to Paul abut my concerns. I hope to get this resolved.
Vehicle Make : Volkswagen
Such great, ongoing communication and beautiful repair work! It's my first time at ABRA, and now I'll never use anyone else!
Abra did a fantastic and swift job in repair of my vehicle.
Looks beautiful and was very quick and easy!!
Excellent work we were very heppy with it i would recommend for other as well
Very good work & great communication
Great service and great turn around time.
Great customer service. So happy my car was handle so quickly and professionally
The mirror does not work like before and the door panel doesn't work as designed. Also the outside cover of mirror is not sticking right.
Vehicle Make : Volkswagen
Gina was awesome! The work was spectacular and the service was beyond what I expected. ABRA is a stellar company and I will recommend you to everyone. Another shout out to Gina. She is exceptional.
Great job, we were very pleased with the work on our vehicle. It looked wonderful!
Thanks !! Really did appreciate the excellent communications. Was very helpful.
Thank you for your hard work. My vehicle looks great. The customer service agent on the phone was very kind and helpful. Thank you.
The service team has been very friendly, helpful, and easy to deal wit .
Very Professional! All of the employees were very nice and easy to work with!
I would definitely recomend to others .. Gina was absolutely amazing. ????????????
Job was done quickly and efficiently
si porque son muy responsables y me gusto como me trataron gracias
Thank youuuuuu for the awesome job on our vehicle! It was repaired almost a week ahead of schedule. Everything ran smoothly and Gina gave me updates everyday. This is the only body shop I trust with our vehicles. You all are awesome!
Thanks for keeping me up to date on the repairs.
Very quick efficient clean job
Excellent place to have your damaged vehicle repaired!!!! Extremely professional staff, loved my fixed car. Thanks
Quality of finish work on paint was very poor. Swirls all in the paint, trash in the paint. Body lines were not even close. Left car there for them to repair the deficiencies.
Amazing customer service! Professional, very well organized and outstanding communication! My car looks fantastic!
The car was not ready when I went to pick it up after I received a call from abra saying the car was ready. .I waited half an hour before being told it would be another half hour.
Efficient, courteous , and great service... Thank you Team Abra!
Very professional and everyone was knowledgable and very polite to deal with. They kept us update on everything. I am very pleased. David V
Excellent communication and fast, skilled repair.
Gina was very informative. She contacted me daily with updates on the repairs. This location showed customer service skills above my expectations.
Vehicle Make : Volkswagen
Great job every one very nice
Call our looks great! Thanks
Was pleased with the outcome it looks great
Car looks great.But I received an update 2-12 at 11:35 saying estimated completion date 2-12 Wednesday at 6:21 was updated it was completed.
Everything this awesome!!! Slight overlooked blinker that stopped as a result of the accident and was mentioned in the damage report wasn't repaired... Thank you for the Detail car wash!!! Truck looks Great!!!
My car was not washed or vacuumed.
My wife picked up the car and didn't notice that the door panel and jam on the inside was filthy/greasie. She took me to the airport this morning and my shirt was stained/dirty from the door panel. Repair work looks OK but detailing was less than desirable.
I will look more closely at the repair work following my return.
Very well done. I was informed throughout the process and pickup was easy
It was a long process but after seeing the car, I'm very satisfied. Your attention to detail tells me I came to the right place.
The staff was very polite and worked with me during the whole repair process. They kept me up to date on my car as it was getting repaired. Abra did a great job and my car looked great!
dropped my car off Wed and got it back Fri. Great job on repairs and detailing it!!
Work was not all done when the car had to be dropped off at my house. Still haven't heard back as to what store and when they will do the work????
They did a fantastic job with my car! Came out looking better than when I bought it! If you really care for your car then let someone like Abra take care of it. That's a definite answer.
Awesome job. Great service!
I am very pleased with the customer service provided. Everyone I dealt with was very courteous, responsive and professional throughout the process. The repairs to the car look great and I am very satisfied.
My husband used ABRA on two previous occasions for repairs to his vehicle and was completely satisfied with the service received which is the reason I chose ABRA to make the repairs to my car. I hope I don't need their service again but if the need arises, I will definitely contact ABRA and would, without reluctance, recommend them to anyone.
Great job!!! Very polite staff!
Everyone was so friendly! Repairs were done ahead of schedule and my SUV looks fantastic!! Great job guys :)
Service was fast and hassle free
Appreciate the fast service.
Very satisfied. Best customer service ever! I really appreciate Jason Gapczynski keeping me updated every step of the way.
The online updates with photos, etc. was nice, but I'm just not too much of a texting person outside of communicating with friends and family. Maybe offer an email-only option
Very friendly - promt service - they even got the car to my house for me when I had trouble making arrangements.
Excellent and professional service Thanks!
. . . they even went as far as helping us out with payments on the deductible, which they are NOT obligated to do at all! Professional and polite, proficient and courteous, what more can you ask for when life bangs you up!
Craig James Martin
Kept me informed the entire time they had my car! Great customer service and repairs!
Great group. And the text message updates were awesome.
Very professional and prompt service! I will definitely recommend you to friends!
Great job! The car turned out perfect and was done early! Many thanks!
Let the clear coat drip on the rear of car.also inside trunk paint does match .
The customer service was fantastic. I wasn't expecting the service nor the quickness of getting my car in and repaired. Everything was better than I could imagine!
Can't estimate very well was told for two weeks it would be ready - it wasn't
Excellent sevice an great job thanks
Car was completed on time and Jason kept us informed.
Vehicle Make : Volkswagen
Abra went above and beyond to create a great customer experience. They left my car at the airport for me so it was waiting on my return just as promised. The car looks great, too.
I liked the calls and texts Done quickly and professionally
Great job, customer service, helpfulness & service.
They were wonderful about complications in picking up the car! The car is spotless and no sign of it's "injury"! Thanks.
Thank you for the prompt service and saving me a few dollars on the repair. Looks good
Great work. Good timing . Text messages sent way to early 6:00 am.
Excellent job. I appreciate the great customer service.
Greasy team. Communicated very well. Ahead of te schedule. High quality work. No indication of damage. Great warranty
Jason kept me informed of the progress of the work. Job was completed in a timely fashion. The staff was very helpful. They will be the first I'll call if service is needed again.
Quick, professional, and an awesome staff. From receptionist to the man who did my estimate they were first class.
Abra went above and beyond for me while my husband and I were going through IVF (which is very stressful!) They really made everything easy and stress free for me all while keeping me informed every step of the way!
The quality of the work was excellent.
Very satisfied with the work. Jason is very thorough and knowledgeable about his work
Excellent customer service. Excellent paint matching. Excellent turn around time. Excellent communication throughout the process.
My experience with Abra has been great and if I ever need their services again, I will definitely be back.
Great job... Wonderful personnel....Thanks again
Vehicle Make : Mini Cooper
Jason was wonderful called me almost everyday. To give me an update and the car looks great!
Very good and efficient service! Thanks to everyone at ABRA for everything!
If I ever need any more body work, I would absolutely
use you again. I also would te omen you.
Super nice group of people from the receptionist all the way to the detailers. I would recommend to anyone needing repairs to go to you guys.
Very impressed with the communication updates while my car was at your shop.
Every one was exceptionally nice. Joe did a great job of keeping me informed and did a fantastic job on my Honda on a scale of **** to 10 I would give him a 20!
This was the best experience I have had since the accident. I want to thank Fred for making the the process so simple and easy. I will recommend this shop to any and everyone who would need your services in auto body repair.
My car looks very nice thank you very much!!!!
Time was always a little vague. Maybe writing time expectation for completion would keep customers from wandering.
Never experienced this quality of expertise and service before. Very satisfied!
Great work. Good people to work with. Thanks for a good job
This has been the most efficient and expert experience I have ever had with any auto shop as well as the best customer service from your rep Mr. Fred. Could not have asked for a more professional group of folks always willing to help and keep us continually updated on the status of our vehicle. You folks made a very stressful experience bearable through your wonderful customer service. In addition you did a great job getting my wife's car put back together in wonderful condition, it looks beautiful. Thank you for your service & as we so often in East TN, we truly "appreciate ya"!!
Lt. Col Raymond Mouse
Thank you to Fred! You guys have awesome customer service and I am very pleased.
I appreciated the calls updating me on my vehicle. It was helpful in letting my insurance know how long I would need a rental vehicle too. My vehicle was also clean and the repairs looked great. Thank you for the good work.
Amazing job on my car!! Wonderful staff and will highly recommend to everyone. Thank you all for going above and beyond!
My car was fixed in one week and I was kept informed during the entire process. Great customer service.
I dealt with two different locations and the transition was seamless and communication was excellent from start to finish!
Great job done . Very
Satisfied with the work.
Great attention to the work. Excellent customer service.
Exceeded every expectation, amd Jason kept me filled in every step of the way.
Everyone was friendly and very helpful. They kept us informed all along the way and we were very satisfied with the work done.
Overall great service and very friendly staff. I would highly recommend Abra!!
Kept me up to date daily, and we're very courtesy in person during drop off and the pick up of my vehicle. From beginning to end I never felt worried or concerned. Thank you for the great customer service and experience at Abra!
I've used TN Collision for all of my repair needs over the last ten years because I am consistently treated with courtesy and class. Beyond that, the work you do is detailed and flawless! Thanks for being a part of our community.
Daily updates are too much. Every 2nd or 3rd day is more than sufficient. Too frequent is bothersome. Just get the work done.
Looks great, and finished before the estimated time line.
Friendly staff, reasonable turnaround time. Good explanation of work done
Thanks for all the hard work!
I received 4 phone calls advising me of the status. Also, I was impressed that the interior of the car had been cleaned.
Excellent service. Jason kept me informed daily. My car was done earlier than initial date. Will go back if necessary without question.
Being kept informed the progress being made and asked questions along the way. The friendly atmosphere and the way my truck looks as well as cleaning the entire truck. Thanks again.
I greatly appreciated the updates on our vehicle and the timely turn around to get our vehicle back in service.
They did an awesome job. They were very fast. They offered to take me home to help me out. My car looks better than new. I am so glad I was able to keep my car and they were instrumental in making that happen.
They did a fantastic job on my Kia. It look like it came right off the showroom. I love it.
From day one my experience was great.
Very courteous and quality minded staff.
The people at ABRA are great to work with.
All staff members I encountered were friendly and professional. It was a pleasant experience.
Excellent work done, great communication during repairs. Highly recommend.
Thank you guys very much! You all did a great job!
Friendly, helpful, knowledgeable, sense of humor, and seemed to care.
Service was excellent and everyone was very pleasant to deal with. Will definitely recommend your shop.
Fred was outstanding to deal with. He kept us fully informed as the repair progressed. The completed work looks like it just came from the factory floor. Superb job by all the technician painters wrench turners etc., they are true crafstmen. Thanks for a great end to an accident.
Joe was extremely nice and very professional