Friendly people. Excellent communication. Very satisfied with repairs
It was the second time i have the car in this body shop and this time when i picked up the car i found a lot issues in the car. I dont know who disassembled the ceiling, seat belts and everything inside but i found a lot issues in the ceiling. The seat belts did work properly. There were a lot marks af tools in the car. And the person who was working in the car looks like he did not clean the car inside after the job. It is a lot dirty spots on the car. I am really dissapoint with the services. The car looks worst inside since when i dropped in the body shop.
Mellissa provided me with excellent customer service. She kept me updated throughout the whole process. Never was I left wondering what was going on.
Vehicle Make : Mitsubishi
2nd time, really good work!
Yes,thank you for your service.
The car looks very good. Staff were pleasant and professional. Thank you for your service.
The service is very good, beside fixing, they vacuum my car and wash it as well. It took one more week than the estimated date, but I still feel satisfied, because of the kind service.
Great job. I appreciate being updated each day.
This is my second repair with Abra & I would recommend them a million times! They take such good care of their customers & go above & beyond no matter what, they do all the work & I'd give them 10 stars if I could.
I would expected after 60 days of repair, my vehicle should have not came back with any system electrical faults.
All went well, satisfied.
Did a great job. Loved the way you kept
Me informed with text messages.
This is the most stressful free repair experience I have ever had. Keep up the great work.
Great service. Great work. Great attitude. Great staff. Great experience.
1. Tailgate does not open automatically but makes a grinding noise.
2. Scratches on front passenger door, front panel, and a ding with missing paint on rear passenger door, not present when the car was dropped off 26 days prior.
3. Car was filthy upon return with multiple white spots all over.
Great customer service and kept me updated through the whole process! Worked with me on what I needed done and was an overall great experience to deal with Abra! Great shop!
Great job!Friendly employees
Abra was able to get my truck looking like new again after a storm left damage all over the body. Getting the job done right the first time takes time, and my truck looks amazing again, it was worth the wait.
Thank you for the great customer service!!
The team ABRA was wonderful
The ABRA team in Fayetteville went above and beyond to make me feel welcome, taken care of, and i left with a smile on my face.
Great service and friendly staff. Josh was great at sending updates every step of the way. I hope I don't need their services again but if I do it's the only place I'd go.
Mike was very attentive and customer service oriented. I'm happy with the final repair. Thanks
Very happy with are and service.
Very professional and kept us updated on progress. We would definitely recommend them to others.
Great job that was professional and fast.
Josh was the absolute best. He deserves a raise!!! Will recommend to everyone I know. Thank you guys so much for an excellent job done.
Car piece was falling off side of car and they broke the handle in my trunk and tried to glue it together and didn't tell me. Going in Monday to speak with mike
Both the receptionist and service rep were outstanding. I also loved the daily updates via text and phone calls.
I was very impressed from the time I walked through the door until the time I picked up my car. Abra keep me updated each day they had my car and the day of pick up the staff went over each details of the repairs that were done. I would definitely use Abra for future repairs and refer them to others as well. Kudos for doing such an outstanding job!
Thank you for the service you provided. It was also done in a timely manner.
They did an awesome job! Best experience we have ever had at any car place ever! We will definitely tell our friends and family to go to ABRA. Best experience all arounder! They kept us informed about our repair, we're extremely friendly and helpful and did the repair and cleaned the car!
You guys did a wonderful job on my vehicle. It looks brand new and flawless. The customer service and updates were outstanding. I'm grateful this experience was so much easier and enjoyable that I anticipated!
The team worked tirelessly to make sure I was satisfied in every aspect. I would recommend them to anyone I meet.
Fantastic experience in all Abra personnel. Chris Bond did a great job of taking care of me and my truck. If I ever need repairs done again, I will bring me vehicles back to Abra.
Awesome job repairing my vehicle, it looks better than before the accident, also thanks for the advice on how long I should wait to wash it.
Chris and the estimator provided outstanding service during my vehicle repair experience. Great job!!
Chris was great to work with and everyone was very responsive.
I like to say thank you again for a second time guys for a JOB! Very well done to everyone one at Abra you all was awesome another JOB well done!!!!!! High five everyone yours truly.
Everything was alright. And I was surprised when I saw the vehicle all finished. Thank you...
The staff at the Fayetteville location was very pleasant to work with. They answered all of the questions I had and kept me informed of the progress of my car repair. Chris went over all the repairs thoroughly with me before I left with my car. Also, the receptionist explained my bill and the warranty on the new parts, at checkout. Well done, ABRA!
The initial repair was done beautifully. However, somehow there was standing water on the floor in the back of the car that went unnoticed and resulted in additional repairs. Not pleased.
I couldn't of asked for a better team of experts to fix my car. I was kept up to date with every fix and status update. I would recommend Abra to anyone that needed body work done! Thank you for a smooth experience!
Josh and your team did a fantastic job and got it done in an amazing time. Thank you, you're my team whenever I need something done.
I was very pleased with abras services and very pleased with sales they where very polite and experienced.I would highly recommend anyone to abra.thank you
I'm disappointed that your service techs did not check their work before giving us back the car! The passenger side door would not open, lock or unlock!
Very professional I am completely satisfied. Thank you very much
Yall do such a good job, im very pleased
The whole process was awesome, from drop off to pickup. I was very thankful I was able to leave the rental car there and how I was kept informed throughout the process. However one little minor thing I found some green paint on my car on the window and in the track where the window goes up left pasenger side wasn't a lot a couple of specks
Mike was exceptional! He went above and beyond to keep me in the loop of what was going on with my car. He was able to answer all of my questions and was so helpful! I will absolutely recommend ABRA to everyone, solely based on his customer service. The work done on my vehicle was also incredible! Very satisfied all around!
Abra did an amazing job thanks
The van looks better than it did before the accident. My business partner for life is very happy with the results. My thanks to everyone. I will definetly recommend ABRA to anyone who needs body work
Stephen C. Anderson
Vehicle Make : Mitsubishi
You did an excellent job, thank you so much.
I had the best experience at ABRA and will be recommending it to everyone I know! The service and staff was amazing and my car looks brand new! Thank you so much!
Very professional, friendly, fast,top quality work! Melissa at the front desk and Josh, one of the gups who worked on my car, were the best!
I really appreciated being informed of everything that was done to my vehicle. Thank you for walking me around the car and showing what was done. Every one was very professional .
Thank you for taking such good care if us. My daughter was delighted to be back in her own car. Everything looks great and her vehicle is just fine! Again, thank you for excellent work and keeping us informed with the repairs. Sincerely, Carolyn R
Excellent service. Mike made sure the vehicle was fixed and fixed right. There was an issue and he made sure it was rectified with no issue. Overall great experience.
My Wife sad you did a very good job on her car she is very happy about everything that was Dunn on her car.
Very promptly with repairs
I would recommend Abra auto body and repair to anybody that asked me where to take thier car. They did a great job
Vehicle Make : Mitsubishi
I am pleasantly surprised with the quality and how quick the work was completed
I will definitely recommend your business to potential customers.
I really appreciate the care and attention to detail.
Did a good job. I do have to say when i inspected it after i got i did find some broken plastic from the old headlight and it had me think on how thorough yall where on your work.
I took my car at ABRA in Raeford Rd twice and I am satisfied with their work every time I pick up my car. I also like that they update me with everything that's going on with my car. Hopefully I won't have to come back here but definitely would recommend to anyone that is looking for a great service.
You went above and beyond my expectations.
Nok one called me because my number was listed wrong, but they did a good job overall.
They were very helpful in meeting my time line.
I am extremely happy. Thank you
Abra is the best company for your car needs.
Sabah made sure to address any issues we had and to keep us informed of progress on our car. He is an asset to your company.
Josh always kept me up to date on the progress of my vehicle. I got text messages often and I really appreciated that because of the attention and consideration of your employee I would bring my car back for service when needed and I would recommend your establishment to others. Thank you for your service.
OUTSTANDING JOB ON MY TRUCK. THANK YOU!
Josh did an excellent job keeping me informed and provided great customer service!! I had a great experience during this stressful time! Thanks Josh and team at Abra Fayetteville!
extremely friendly staff! My car got repaired in less than a week!!!
Super job! Absolutely satisfied! I give you a "10"! Thanks!
Thank you for the extra unexpected repair. From beginning to end, I have appreciated the professional service I received.
Completed quickly and to high standard. Chris was great at keeping me informed of the status of the repair throughout the process.
Every department failed. Complete lack of honesty. Only after a new manager arrived did things get better. At a loss for words for how disappointed I am. Sadly, although the new manager did his best, I cannot and most likely will not ever recommend Abra to anybody.
Great service and nice that I was kept up to date via text .
Very professional. Quality work and excellent communication keeping us informed on the progress of my vehicle getting fixed. End result, my Dodge Charger looks like new again.
A pleasant experience to work with you. Chris Pasch
Workmanship was great and staff was very nice and helpful
Very friendly. Continued to keep my husband and I informed on the progress. Even though it took longer than expected I knew my vehicle was in good hands. Thank you for all of your hard work!
The entire Abra staff displayed professionalism throughout the process of having our car repaired. Thank you for the excellent service.
I love your work on my car, thank u so much!!!
I am happy to have had you complete the repairs on my car. I would recommend others to use your service .
All with whom I dealt were polite, courteous and professional. I appreciated the texts keeping me updated on the progress of the work.
The customer service was excellent.
My car look and I am very happy thank you
I have used Abra twice and will always have my body work done there!
According to the estimate the repair should have taken four days. Instead it took two weeks and my bumper was still cracked. My car has to be returned to complete the repair. You did not get it right the first time. I cannot in good will recommend your company to anyone.
The execution of the repair work was handled excellent and the service was friendly and efficient from start to finish, thank you.
Abra did a thorough job on repairing my vehicle while all the time keeping me informed of the status. The daily text messages were very useful and comforting. The customer service provided by Abra is second to none. All employees are very profession and pleasant, especially Chris. Thanks for all the hard work and I will recommend Abra to anyone requiring work.
My vehicle was put back together inappropriate. I had to take it back 15 minutes after driving from the shop. Problem was corrected. Now it is nite time and my lights are not working properly I hope I don't get a ticket
Great place for car repair
Good workmanship friendly atmosphere a win win situation
The best auto body repair place I have taken my car to! Thanks for everything!!
I was given an estimate of 10 days to fix my car due to a delay in getting some of the parts. You smashed the date and got it back to me four days after I dropped it off, and you fixed some paint scratches that I didn't feel were related to the accident. I'm blown away by the outstanding customercustomer service. If you asked me to rate Josh on a scale of 11 to 10 I'd give him a 12! I'm very pleased! I also liked the text updates on the status of my car.
Well since I just picked up my car this morning I can't say that there is any reason not to be satisfied. A couple of days after I have had a chance to drive my car might be a better time to give positive feedback
Very nice work. We like that you kept us informed what stage our car was in. Very nice work and very nice people.
Vehicle Make : Mitsubishi
They did an amazing job and constantly update the status of my car.
I am very satisfied. Everyone was friendly, professional, and the work was done in a timely fashion.
Thank for being very professional and courteous and keeping me posted on the car and update great job
There's overspray all over my truck
Everyone was really nice, friendly, polite and professional
We are very thankful for the ease of making our inconvient situation pleasurable and easy. As soon as we walked in they made us a priority and things moved very quickly. They had our car back to us a week before it was scheduled. We defiently will recommend to all of our friends. And we thank ****for his patience in answering all of our questions, making us feel like we were important.
Nice comfortable, easy going experience. Mike kept me informed; apprecite that.
Thanks for the great work on my lexus gs 350
Very professional and personal.
Awesome job...looks brand new!
Your work was greatly appreciated.
ABRA did a WONDERFUL JOB, and made it a positive experience for a bad situation! ****did an excellent job, keeping us informed of the progression thruout the whole process and was always pleasant, helpful and reassuring. Would definitely recommend ABRA to all my friends! Thank you!!
Excellent service and dedication. Great communication with the staff and easy process. Job well done Abra!!
Excellent job. Thank you so much!! My car is new again
Vehicle Make : Volkswagen
My car looks excellent! Thank you for your superb service, I will reccomend you guys to everyone! 5 stars
Vehicle Make : Volkswagen
When I picked my car up, a check engine light came on immediately and I had to return it. The shop obviously didn't test drive it after repairs.
My second time using Abra. I was completely satisfy the first time. I am greatly satisfied the second time. Not only would I recommend them to anyone else, but I would definitely use them again if needed. They are extremely clean and considerate. I always feel like I'm picking up a brand-new car when I come.
The staff was very friendly and they kept Me informed.
I am OVERJOYED by the work done on my car. Mike was awesome and the text updates put my heart at ease. They are a wonderful company with amazing people. I would recommended them to anyone.
From the very beginning, the experience was great!The team did a great job keeping me informed every step of the way and quality of work was excellent yet expedient. I will definitely recommend your services to others. Keep up the good work!!!!! :)
I loved the fact that I got text messages everyday about my vehicle. Y'all did an awesome job. You can't even tell me vehicle had ever been hit!! Thank you!
Excellent service, professional and very friendly!
job well done and expediently
We were very satisfied with the repair and the timely matter it was handled thank you
Vehicle Make : Volkswagen
Great shop and great service and communication
Excellent job restoring car back to original look.
Car looks brand new and they got it done fast for me as I had no rental insurance. Highly recommended
Vehicle Make : Mitsubishi
Great service. This is the second time I choose to use this location. The staff are amazing.
They did a magnificent job and I was highly pleased!!! My car looked brand new again!!! Very nice service and pleasant people to work with!!! I would rate it a 5 or better and would recommend anyone to use them!!!
Yes great work really fast
Mike Rose was great and made the process smooth! Thanks for taking care of my Honda!
Efficient and excellent about communication with me throughout the process. Pleased with their work as well
My car was fixed in a very timely manner and the staff was extremely friendly and very helpful. I love the constant contact through text when my car was being fixed. I will definitely be recommending this company for future customers.
ABRA kept me updated weekly on my car repairs via phone calls, text alerts, and emailed a detailed estimate. My car was returned in excellent conditions! I would highly recommend ABRA to anyone.
Great experience! The staff expedited my repair. I was able to get my repair the same day. I will definitely recommend to my friends!!!
Josh was very professionalthroughout the entire process & kept me informed regularly. I'm very pleased with finished product. The employees I've encountered at Abra were very polite and friendly.
The staff was very polite and kept me up to date with what they were doing to my car they were very professional and did a great job on the repairs to my car they will always have me as a customer
Really appreciate their service and their prompt completion of my vehicle
Mike at ABRA was awesome. He went above and beyond
Everyone was very friendly and polite. We appreciated the updates and we are very happy with the look of the car! We are definitely recommending Abra to others!
I really appreciate the fact that Abra respected my time and made sure everything was taken care of. They were very professional and I would recommend them to anyone. Thanks guys keep up the good work!!!
Vehicle Make : Mitsubishi
Went to pick up the car today and found things that still needed to be taken care of, so the car is still there. Car should have been looked at closer before I was called that it was ready for pick up.
The job well done very professionally, my car look like I just took off the lot again after the repair.
They are true professionals
I would recommend you guys anyday!
Much faster than the original quote, everyone was friendly and kept me informed during the whole process. The best repair company I've ever dealt with.
Mike kept me informed every step of the way.
Vehicle Make : Range Rover
The service was excellent and quick. The staff was professional and kept me updated on the status of my vehicle every step of the way. My vehicle was in and out of the shop in 3 days. Best experience ever!!!!
Professional and constantly kept me updated by Mike ...thanks
Vehicle Make : Volkswagen
Thank you for a job well done and being able to finish the job in about 3 days.
I was always up dated every step of the progress in repairing our car. The finished product was beautiful.
We were so happy with our service! Everyone was so friendly and very helpful! If we ever need car help again, we will definitely come back to Abra
Amazing service!! Great process and people at the store, thank you!!
Great job by the entire staff josh kept me in the loop the entire time 5 star service
I was very surprised by the service I recieved. Everything was done in a professional manner and fast. I am going to recommend you all to everyone I could.
Josh was a great representative of your company. The fact you provide updates at all stages puts a customer at ease and takes the worrying out of it. The work product seems flawless. You have a new customer and I have already boasted about the customer service to my friends. Thank you!
The staff was very friendly, Mr. Josh was very professional and approachable, 10 out 10. I will recommend to friends and family.
First at all,was so great to see my truck back to his to normal condition, the staff was awesome, friendly and very professional. Special thanks to Mr.Michael Rose, Mr.Michael Hunter, Ms.Melissa and of course the rest of the staff.Once again thank you soo much and God bless you all :-)
Thanks for an outstanding job.
I was riding on the passenger side of the car and noticed that the window has a gap in it and is not sealed properly.
I am satisfied with my car, the job well done
They kept me updated everyday the status of my truck. They were very understanding of the need I had to have my truck back. Very Professionals at what they do. Hats off from Mocky to Mike and the crew that fixed my truck. It looks As Good As New.. Thanks to you all.
Absolutely excellent custumer service
Timely and kept me updated
Vehicle Make : Volkswagen
Car was repaired and returned in pristine condition. Thanks so much!
I an definitely going to refer ABRA to others
It was a classy experience from start to finish. They informed meeverything step of the way from start to finish. I got emails and calls about everything dealing with my car. All and all it was and awesome experience.
Great job. My truck looks good again.
The staff were all friendly, polite and helpful. The work was well done and finished on time.
Thank you very much,
Gerald W. Gill Jr.
Amazing Mike and Mickey kept me updated all the time and any time I called those two or who ever answered the phone where so nice and got me answers to my questions right away !!!!
Very great people that keeps you informed about my vehicle and did a great job, from start to finish
Everyone was very nice (jolly, really) and helpful, and my car was finished faster than they'd originally estimated. And it looks perfect. Great place!
I think that the customer service is always awesome and that the auto repairs are awesome as well. Thanks for making my car look brand new again!
Great job, great service. I would use ABRAagain and would recommend them to my friends.
Very professional, informative, and friendly
Amazing experience with Abra....Josh gets 100
Staff friendly. Accommodated me during busy season. Great job
Just a hardy thanks to the shop Manger and his staff for their professionalism in making sure that their customer is completely satisfied with the work performed. Good job,thank you.
The level of customer care and satisfaction is exemplary