Vehicle Make : Nissan
My husband was rear ended by an uninsured & unlicensed driver on March 5th. I called our insurance company they referred it to Gerber. We took it immediately over since it shouldn't be driven (the whole exhaust system was pushed to the front of the truck. Gerber at first tried to tell us it was drivable what a joke that's dangerous! the adjuster was out same day and we had a quote with in 2 days except for checking the frame. It took Gerber 5 days to check the frame and everyday they said they'd get it done the next day. Mind you this is my husbands truck for work so we were losing money every day it says at Gerber. After all estimates were done we made it very clear to both Gerber and our insurance company that the minor damage done to the front bumper was not to be repaired so it would cover our $500 deductible. We got a "scripted" message 2 times a week stating the work would be done but moving the time line back each time. After almost a month they called today to say it was done. And to confirm we would be paying our $500 deductible and fee of $106 for a total of $606. I questioned them and unbenounced to us they had replaced the front bumper and the estimate for the other work had gone up hundreds of dollars. the guys on the phone could only apologize but offered nothing else. We immediately went up to get the truck and asked the receptionist about the other charges she handed us a final bill Insurance pays $6,879 we pay $606.48, the original amount were Insurance pays $6019 we pay 580.90 That's a $885 difference that was never discussed with us! The receptionist went to find someone to help but after 15 minutes nobody came we paid and left! We had another appointment to be at. If you want NO CUSTOMER SERVICE, NO COMMUNICATION, SHADY SERVICE and TO WAIT A LONG TIME TO GET YOUR CAR take it here. This place is a joke!
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