Great communication. John was particularly good and kept us informed on the repair process. Thank you
Joe Luna and all others there were friendly, helpful and kept me informed along every step of the way.
John Dendy went beyond his job requirements. Also stayed late to allow me to get my truck that night. He was very polite and helpful. Very pleased with all of my service.
Everything looks good, Thanks
Bobby did a great job. He kept me informed at all times. I'm very pleased with the results. Great customer service. Thank you Bobby..
Nothing. John was super helpful throughout the whole experience! Thank you
The customer service was fantastic!
Bobby Lee was very responsive regarding the status of of the repairs to my Nissan. He kept me informed throughout the process even more so than the claims adjusters from each insurance company.
Good job of communicating the status and work done looks great.
I was very please with all the updates I got every few days it through like they really cared about me. I was even more happy when my suv was done a week earlier then they told me.
Service was great! Good job.
I was always up to date on where my cars progress was and never had to call and ask what was going on.
I loved the fact that the head service writer that I dealt with kept me in the loop. Excellent job on the work done
Service King treated me with respect and kindness during my dealings with them. I will definently be coming back in the future.
Prompt professional and courteous
Beautiful, amazing job of restoration! Bobby Lee was great to work with. Their office is such a pleasure to deal with from Elizabeth, the front desk gal, to the service managers. I'm thoroughly impressed. I'd recommend them to anyone.
Good people and good job on the repair. Thanks.
After leaving, discovered high beam didn't work
John was very good at communicating with me on a daily basis. He worked with my schedule on arranging the pickup of my car.
Although it meant leaving my vehicle another day, I
appreciated the repairs being done to my satisfaction
after noticing other small damage areas that were
thought to be the result of the object that hit my car.
The service rep was understanding and expressed
his desire to see that I have a good experience with
Mr Lee was very courteous and friendly. He kept me informed of the date of completion of repairs on my vehicle so that I didn't have to call to find out . Thank you Service King
Thanks a lot team for again taking great care of my ford fiesta. Poor thing keeps getting mistaken for a piata! I hope people stay away this time. She looks like new! Happy holidays and merry christmas!
Bobby Lee was just great. Service done fast and looks great! Loved the daily text messages to update me.
My was assisted mainly by John Dendy and Elizabeth
They were both very helpful and went out of their way to
answer all my questions. I went to pick my car up late in
the afternoon there were four people there all very busy.
But even so they were all very pleasant and eager to help get my car
and get me on my way.
Dealing with this Service King was the best experience ever.
Thank you Mrs. Pacheco
Quick, polite, timely. I couldn't have asked for a better customer service
Yes. Thanks bobbie. Ms. Walker Honda civic great Job
I appreciated the regular feedback with the text messages with my vehicle status updated. My service agent was very professional and answered all my questions in a timely manner.
Joe Luna and the other staff were very helpful and friendly. Would definitely recommend to others. Thank You
Joe kept me informed every step of the way and was very professional and friendly from the get go. Thanks Service King!
Bobby Lee was very attentive and prompt. Would recommend to a friend, quality work on my car. 10 out of 10.
Bobby gave excellent customer service insuring that my vehicle will be ready to go before thanksgiving. Quick and superb service!
My engine light is on plus my service motor light is on never where these light on my vehicle until the accident I have tried explaining I never had major problems with my truck until the reck I had
My car had over 500 extra miles on it. With everything reset as far as counters, but you can't reset the actual mileage! I only had doors replaced and painted.
I was most impressed with the excellent customer service! John kept me updated of everything and was clearly on my side when it involved getting me the best parts for the repair.
Excellent customer service. Great team to work with.
Joe was very helpful and everything looks great. The texts and phone call updates made it a smoothe experience. I will definitely recommend this Rowlett location to friends. Thank you.
Lee was very professional; and did an excellent job providing me with updates on my car repair on a regular basis.
We were very pleased with the work, timing it took to repair, and everyone involved. We would certainly recommend service king to anyone.
Bobby was fantastic. Very professional, incredibly responsive and always kept me up to date on where the car was at in the repair process. He was very nice and made it a really enjoyable experience - we live in Sachse, so the Wylie location is actually closer to us, but I would use the Rowlett location again because of Bobby.
Would recommend. Fantastic customer service.
Really appreciate the excellent service and the work done on my car.
One thing wrong my mirror don't work.
So far I would say I am completely satisfied . I am presuming that the paint will have a good lasting finish. Too soon to say.
Loved the updates on my car as repairs were made. Bobby and staff were gracious and most helpful. One small request next time...there was a white powder residue inside the cargo space when I openedthe back hatch. Although the car was quite clean on the outside (like new!), the inside required a thorough cleaning when I got home. I would still recommend Service King, however! Thank you!
We have now had to work with Service King several times for repairs and each time, it's been a great experience. Super kind, efficient, beautiful work. Excellent commitment to customer satisfaction. Bobby Lee embodied all those things this time. Great experience!
The quality control wasn't up to par. They didn't have all the buffing compound cleaned off, and didn't have the stickers put on.
John was very friendly and the paint job looks great. Thanks for making it smooth.
It was a very thorough process from start to finish, John expalined to me everything that is going to happen to my vehicle via email , Elizabeth the receptionist was very nice and have great customer skills, very friendly and accomodating to my schedule. She was able to get me in the soonest she can for estimate. And John was able to get my car in for work and was done in 5 days, wow amazing!!
I couldn't believe how fast the service was
John was very professional and worked to make this good experience
The job was done very well just realized they forgot to put the cover back on my rear view mirror. Everything turned out fine and they were very helpful. I appreciate their service.
love getting constant updates on the status of my car, thank you!
Bobbly Lee was awesome. knew what he was doing and
stayed in communication with me.
Personnel were very pleasant and attentive. The work done on my car repair could not have been any better. Superior work!
No quality control on the finished repairs. I got a call to say my truck was ready for pick up, but after inspection the work was sub power and unfinished
Joe Luna was my point of contact at the Service King in Rowlett, TX and he was awesome! I called him back to back with questions one day and he didn't seem the slightest bit annoyed and was happy to help me! Thank you so much for making an inconvenient experience as easy and smooth as possible!
Friendly people. Kept me informed. Good job on the repairs! Thank you.
Great place..great people
Great job for the most part, didn't do the paint 100% correctly.
Thank you Bobby Lee for your great customer service!
They did a great job on my vehicle,
And working with Mr. Bobby lee is incredible.
He keeps everything updated .
Thanks again .
Exelent job im very happy hows my nissan looks
Customer service was great...appears all repairs are as they should be
They did a great job and did it quickly. I will certainly use them agsin should I
Ever need collision service. Great service, great job!!!
Very fast and courteous service!
I was surprised to see that we were charged for a car wash. No one told us the car would be washed and that we would be charged for it.
There was a spot on the paint job where it wasn't buffed completely. I didn't notice until I got home and was pretty disappointed by that. Overall the experience with the staff and wait time was great, just bummed that the paint job was unfinished.
Thank you for fixing my car appreciate it you did a great job I have any problems I will let you know thank you for everything
I appreciate the all around professionalism of this particular Service King team. I would definitely recommend friends for any future services.. Thank you!
Bobby Lee was very helpful and informative. I really enjoyed working with him.
Service Agent went above board to keep me informed about the repair status of my vehicle. Repairs on my vehicle were performed with attention to detail and thoroughness as their main priority. Service personnel were courteous and professional during my entire encounter with Service King.
From the beginning to the end I had great service. Thank you for making it so easy.
Much aster than I thought it was going to be. Well done
Your staff is wonderfully efficient and speedy. Also very friendly. It was a wonderful experience. Would definitely recommend your establishment to other people needing their car repaired. Thank you
My experience could not have been better.
Very very nice, kind, helpful, and made the whole ordeal very easy amd stress free.
All the employees were very nice. If everyone would be like this service king i wouldn't mind spending my money and time. Thanks Rowlett Service king.
Joe was great to work with.
Turned quickly and did a excellent job!
I am very pleased with how well you handled the repair of our Camry! Thank you for your courtesy and prompt service.
Finished one day ahead of projected time.
Exceeded my expectations! Thank you guys!
Joe gave us an exellent customer service! keeping me informed of progress and delivered on time as well as price, etc. Great job done to my car... I'm a Very very happy customer!
Top level service ALL the way!
Best experience I have ever had. From the quality of the reairs to the hick turn around to the ease of the process. The whole experience was. Second to none!
Very helpful. In and out quickly. Love the rental convenience. Good work.
Friendly service. Got a clean car back.
The best service ever. Amazing work great staff
Always a pleasure
The repairs were finished sooner than expected. Thank you!
Awesome service and quick turn around thank you
They repair work was awesome. My vehicle looked like new. The staff at service king in reality it were very knowledgeable and very friendly. I would take my vehicle back there again and refer you to my friends.
I liked the text updates on the status of my vehicle. I liked my services advisor John. He was really thorough. He explained the process very well. He took his time and reviewed the completion process with me when I picked up my car. I really felt appreciated.
Great job keeping me looped in on progress
Service King and it's staff are Absolutely amazing. We appreciate you Nathan and Bobby! Even John Spendy and Joe Luna were nice to work with. A great experience all the way around. We will definitely be returning!!!!
Excellent service from start to finish with updates along the way. Professional,friendly and efficient. No complaints at all.
Very easy to work with and the repairs were done so fast. Great experience.
Wasn't notified properly during the process of my car being woeked on.
Very professional although rep was a Steelers fan. LOL
Would definitely recommend
Melody Pierce was awesome, she kept me constantly informed on everything that was going on, and there were some minor issues, but SK has addressed the issues, and they wi) be remedied at a later date.
Very satisfied, great work,
A very pleasant experience.
Driver side wheels was never washed . The wheels appears to be Ina different color. Will need rose it in the light.
Great employees . . . very considerate, THANKS
The Rowlett service king team (including the receptionist) is a very professional,friendly and caring group. They are very courteous and supportive of one another. There is a warm welcoming environment as soon as you enter the faciliy. Their communication with the customer throughout the servicing of your vehicle is outstanding. They listen to their customers and ensure everything meets your expectation upon the completion of your work. I would recommend this location at anytime to anyone.
Joe at the Rowlett location was fantastic!
John was awesome he keep me updated the whole time he had my gmc truck!
Thanks John for everything
Melody is AMAZING!! Great customer service!!
My experience was great. It was guick, I was consistently updated, and my car looks fresh of the lot. Excellent work...
They were very good and thorough. It was appreciated.
I liked the daily text I received about the repair status and the car was ready when they said it would be.
Vehicle looks great, no issues we've seen yet. Everybody was super friendly and easy to work with.
Melody Pierce at the Rowlett, Texas location was outstanding. She kept me updated on the repair process as changes occurred.
Vehicle Make : Volkswagen
The Service King team was very friendly. They made the whole process of getting my car fixed very smooth.
Service was speedy and professional.
I appreciated the frequent updates. Melody kept me informed along the way. My car looks as good as new!
The vehicle should be inspected to ensure all items on the list have been addressed/repaired properly BEFORE contacting the customer to pick up their vehicle (twice... and work still is incomplete.) Some items were small, but others were large. This makes me worry about what I can't see or may miss.
It was a seamless process and I am happy with my repairs.
Loved the consistant updates. When inquiring about my car response time was quick and friendly. Melody Pierce was great.
Joe was great! Very professional!
John Dendy was wonderful. He made the process easier than expected. The repairs look great. I would recommend Service King with no hesitation.
Can't tell where the repair was made. They also completed it in far less time than expected.
John Dendy was terrific-- very professional and easy to work with! I appreciate all of his communication both with the insurance company and myself. I'd definitely recommend Service King and tell them to ask for John
One suggestion, provide more notice that the vehicle will be ready prior to 2 hours before the shop closes on a Friday.
Customer service communication that could be improved.
All of the representatives and service personnel were helpful, efficient and assisted me in every way. The repairs exceeded my expectations. The experience was excellent. Give everyone a raise????.
The best part of this entire experience is the constant communications and not just the automated from their system, but the representative I had working with me. Melody Pierce is just on top of it, all of it, you name it she has a answer for you and fast! Great work!
Car was not repaired professionally.It is not acceptable and must be fixed properly. I am extremely disappointed that your team would consider this a good or complete job.Please feel free to contact me for details.
Service king at Rowlett, TX is a good service place to get repair. From the beginning to end, everyone was so helpful and kind. Melody Pierce, is very good person. She email me almost everyday to tell me updates of the process about the car. My car came out great.
Melody Pierce was very professional, courteous and responsive to my initial inquiries. She explained the process and gave a very close estimate of the time it would take to repair the car.
Elizabeth, Melody's assistant, is polite and attentive to her tasks.
They kept me informed along the way of the process of my
Car. They were very friendly and helpful. They took very good care of my car. Fixed my car up sooner than I thought.
Excellent service. I was kept informed the whole time. Work was done promptly and it looks great. Employees were friendly and well informed so they were able to answer all of my quesrions.
John was great and the work makes my car look like a brand new car.
Awesome team. Very professional!
Just tell them thank you! Excellent work and communication.
Melody was awesome. She was very responsive, kept us up to date and communicated very well. The work was done timely and met expectations and it looks really, really good. Cleaning the vehicle was a plus.
Thanks to Melody as she was also dealing with the devastation in our area due to the Christmas tornados.
fast service and I really like the email updated from my repair agent.
the only negative was that I had was having to wait 2 hours for a rent car
Melody was very helpful and knowledgeable about the work to be done. My vehicle was finished before the date promised and I an very happy with the work done.
Chris was very professional and kept me informed about my car. When I picked up my car it looked beautiful. The paint was an excellent match. It was clean and shiny. Thank you for a wonderful job.
Chris was awesome!! Did everything he could to make it fast!
Service King Rowlett did a wonderful job on my car, including fast tracking it, but taking car to still do a quality job.
Very fast and friendly service.
Professional , courteous , and kept me updated !!
We are going to have you do some work on one of our other vehicles
Never have I been so informed during the process as I was with you. Taking car in for initial assessment was smooth. Car repaired 2 weeks early, so, very happy about this. Everyone very easy to work with. Overall, excellent service! Would definitely refer friends here. In fact, my granddaughter will be bringing her car here soon.
Amazing! My car looks good as new.
Yes! Melody at the Rowlett office did a fabulous job keeping me well-informed and the entire experience was painless - thank you!!
Appointment was on time. Thorough. Friendly. Coordinated rental car.
Great work. Informed during the whole process. Excellent customer service.
They kept me up to date and worked with my schedule. Very friendly group.
Scratches on my tint. Also still some scuff marks on trunk.
I found my advisor, Melody Pierce, to be professional, responsive, and easy to deal with. Well done.
On a scale of 1 - 10, I would rate my service as an 11. Melody Pierce was fabulous to work with and let me know how important my repair was to Service King. Truly the best auto repair experience ever.
I was always updated during repair which was very appreciated. Very friendly and informative.
Great job. Very satisfied. Looks like new.
Melody, thank you so much for over communicating and keeping me updated during the repair.
Did a great job and was very nice through the process.
Everyone was friendly and knowledgeable. Special thanks to Johnfor taking care of this for us.
Everyone worked well together to get the job done.
Melody Pierce took great care of keeping me updated while my car was in the collision center. She was very friendly, prompt and informative. I really appreciate it when I come in contact with someone that is competent. She is a great representative for your organization. I will recommend the center based on my interaction with Melody.
Vehicle Make : Volkswagen
I feel Ms. Melody Pierce did a fantastic professional job of conducting the repairs of our car.
Melody empathized and showed caring of the fact that our car was brand new 2016 model when it got damaged in an accident. She also did a great job keeping us up with the work progress.
We sincerely appreciate her job well done.
Did a great job! Great customer service.
Vehicle Make : Volkswagen
It was convenient, staff was very helpful, and work done was excellent! Thanks!
I'm really satisfied with the work it is being done to my car thanks.
Service King made the process seamless. I was impressed with the level of detail that was shared with me, the frequent updates, and the friendly service. In addition, not only was the repair job phenomenal... My car looked and felt brand new! Without a doubt, I would recommend Service King to anyone.
I was very satisfied with how great my car looked when it was returned to me! I also appreciated the great customer service from Chris and Nathan when I spoke on the phone each time with them. Thank you for taking good car of my car! :)
Vehicle Make : Mitsubishi
Thankyou for the excellent service
Everyone at the Rowlett location is always very helpful and friendly! I love the text alerts keeping me informed of the status of my repair. Keep up the great work everyone!
Excellent job! My car is like new!
Very friendly and fast service thank you for a job well done!
John was very good at keeping me well-informed
Very good customer service :)
Vehicle Make : Mitsubishi
They took care of all problems that arose in a timely manner.
John, my service advisor was very informative. I knew every stage of repair my vehicle was in. My vehicle looked great.
Very good service. Kept me updated at all times with what was going on with my car. Thanks!
Toby at Service King was so nice they made this experience so easy although I hope I don't need the services of a collision place again I will be a customer and refer friends and family to them! Great job!! Highly rexoy!!
Had to pay an extra day car rental waiting on wash.. Also ins. co. gets discount I didnt.
Excellent service. Toby was great
Courteous people. Would recommend to any one.
Last year we experienced a minor damage event with the same car and took it to a Ford dealership thinking we would get better service and a better job.
The Ford dealer return the vehicle to us not completely repaired and it had to be taken back. In addition it took almost 3 weeks. I so appreciate the staff at the Rowlett service king. I would recommend them to anybody I know. Thank you so much for the great job
Great job. Everything was quick and easy. Thank you.
Service was prompt, efficient and incredibly fast. The staff was very friendly and took outstanding care if my vehicle. Thank you for the awesome job!
They were very friendly and helpful whenever I was there. Had no problems answering any questions that I had.
I am speechless with the outstanding service and overall customer care. Thank you for your working so well with USAA and their members.