Great. David Torpercer was terrific!
We were kept informed every step of the way. And the car was ready ahead of time. Job well done.
About 450 miles were put on our vehicle during the time it was in your shop. My fuel tank was at empty at pick up, it was at ****/2 tank upon drop off for repair. The interior of the vehicle was quite dusty and dirty on the walls and seats. There are some rattles that need to be addressed.
Excellent service!! Car was completed early
2nd time using Calibre...very pleased,Chris was efficient and kept us well informed of repairs progress. Would definitely recommend!
David was great. He kept me informed each step of he way, and I knew my car was in good hands.
David was awesome and car looks great! Super clean!!!!
Awesome system they have there keeping you updated on there progress, right on time!
My inspector kept me well informed
Flawless customer service, there was a minor detail that didn't meet my expectations, so I took it back and is now being worked on! Great energy from the team to meet my expectations
Everyone at the Boerne location was nice and very professional they keep me Updated of the progress and the work performed on my Mercedes was excellent
Chris Calvin was very professional & courteous. He kept me informed & up to date on my vehicle.
Loved working with my service guy, David.
The overall experience was awesome! I really appreciate Chris taking his time to ensure that my car was completely ready for delivery. I was truly please with the service, because my wife not a not so pleasant experience with another body shop for hail damage to her vehicle. Big thanks to Caliber for excellent work!!!
Vehicle Make : Volkswagen
Service was great - and I loved the communication with texts and phonecalls
A bit slow, but I understand there were some unusual
circumstances . It looks good and car was delivered
to me just before we left on vacation.
Very satisfied with the work done at your shop, excellent service, and friendly workers. I will recommend your shop to everyone I know. Your shop made sure everything was taken care of from my vehicle to my rent a car, thank you for everything.
Thanks, went above and beyond my expectations.
David was awesome. He kept me informed the whole time.
David kept me informed each day and provided the car back right on time. This made it easy to make plans for Easter
Thank u Rudy, Chris Calvo & the MB Certified tech that helped expedite my daughters car so she can return to college on time...just a few minor follow up details that need attn & touching up, which I pointed out to CHRIS when I picked up the car on 4/14/17...Chris said CC would be happy to note it & take care of it when my daughter returns to Boerne from college during the summer.
Job very well done and very excite to see our was fully detail when return to us!!
Taking the vehicle back tomorrow to address the issues. We'll see how it comes out.
Chris and group did a great job
I appreciated the work that was done and especially the detailed cleaning of my car. I was even more excited to drive the car once I got it back. Great paint job too.....kudos
I was always up to date on the repairs
Chris Calvo was very professional and you did a great job fixing my MB. Thank you!
Excellent customer service
Chris C and the staff went above and beyond keeping me updated on my vehicles progress. I can honestly say as a nationwide agent this is exactly the experience I want my clients to have when they have a claim. Keep up the excellent work. Will definitely be recommending Caliber to my clients.
they worked extra and got my
car repaired a day earlier then
promised also had water or snacks if I needed anything when assessing my car very friendly too
Paint and body repair not correct. Will be back Monday morning.
I was kept up to date on the progress of the repairs and I was amazed with the results. Thank you
I have gone to Chris 3 x in a year. He takes care of all the paperwork and is very professional. I will continue to give caliber my business due to awesome service.
Did a great job and got the vehicle back very fast great job guys
It was great to work with professionals
Great service and everyone was friendly and very helpful. Their communication was outstanding. My car was done about ten days earlier than the predicted date. I would strongly recommend this company!!
There are scratches and chips all over the hood of my vehicle which were not there before the accident and the oil dip stick is now missing. It was there before the accident.
I have excellent things toHowever I do have excellent things to say about Rudy Keilman. I arrived at the center after closing and he opened the door and let me in anyway. He stayed about 45 minutes late to accommodate me and I was very grateful as I had driven four hours to pick up my vehicle. I am upset about the scratches and chips not being repaired, though. I live to far away to bring the vehicle back so I will have to pay out of pocket to get that repaired as well as having to purchase a new oil dip stick.
Great job and continuous communication with me was perfect
Very good service. My car looks great. Thank you.
Repair looks great and I appreciate that you kept me posted throughout the process.
Andy was awesome. Very enjoyable to work with. Everything looked excellent and the job was done in the precise time frame. Car was detailed and looked better then the day I naught it. Thanks Andy for your professionalism.
My Mustang came out great! Excellent customer service as well. I will definitely recommend this location to all my friends.
Thanks for the good work grade job ????
Thank you Chris and Rudy. Max looks great.
Very good job; kept me posted on progress; very professional.
We had to bring our vehicle in on 3 separate occasions to get it completely repaired. We had to ask for additional testing outside of your company. We truly have lost confidence you Boerne Caliber Collision.
Great job and first rate service! Thanks for your professionalism.
I only wanted Caliber in Boerne to work on my car I had heard great things about them and I am also satisfied with the workmanship and all the personnel i encountered
Great service & very nice people
Friendly staff,professional, job well done.
Excellent service. Estimate was on target and only took a few days.
It's hard to believe a company that is Mercedes certified can install two new wheels and leave out the TPMS sensors. Not to mention it shows what level your quality control and inspection operates. So now I have to drive back and have this corrected. I don't live close and I have to take off work. I will definitely write my reviews on social media. Also, I found that a large amount of wax was left on the front of my car that I had to clean off.
Chris was awesome! He kept me updated and did whatever it come to get me back with my vehicle as quickly as possible!
Thank you for sticking to the time frame originally estimated!
David did n outstanding job keeping us posted on the status of our car. Also appreciated the text updates
Super service. Andy in Boerne is terrific
Best ever auto body repair experience ever. Andy and Fi are the best ! Great service. Repair work done well. A day earlier than expected. Like a dream !
Your craftsmanship & customer service is unsurpassed. It was truly a pleasure working with your team, Andy, Chris and Dave.
Excellent service David checked me in and checked me out when it was complete everything went very smoothly. The quality of the work was great
Everything went great. We appreciate how streamlined the process was, as well as David's customer service, helpfulness, and knowledge.
The **** forgot to remove the plastic cover he placed over the left front wheel and it was wrapped around the wheel but it didn't cause a problem..
All Calliber Collision staff were warm and helpful. Andy especially inspired confidence. The parts took longer than expected to arrive but I was informed all along the way, about everything! Andy and Calliber had integrity. I am very happy with my truck. It looks great. I also appreciate it being detailed when I picked it up, something I didn't expect.
This is not the first time I've used caliber collision. I am very satisfied with their work and will continue to use them. My service rep., David was awesome.
Excellent service. Chris was Pleasant and kept us informed throughout. Professional and thorough. Repairs are exceptional.
The job was done in a very professional and timely manner. The staff was very helpful in getting me a rental and I receive updates on the progress. When I picked up my car it was clean and smelled extremely good and they even helped return the rental to enterprise. The service I received was extremely good and the best I have ever had at a repair shop. Thank for your good service. Also David was very nice he made me feel like he was takin care of me personally and nobody else at that time. I know he had other customers but I felt important to him. Thank you.
Very professional and timely
Very happy to have worked with David. He was mosts polite and thoughtful and everything when just as he said.
Mr. David Toporcer was my service advisor. He went above and beyond with his level of service, attention to details and continuous communication on the progress. I felt with Mr. Toporcer I have nothing to worry about. His professionalism and expertise made it possible for my car's bumper to be mixed like brand new.
Please extended my greatest appreciation to Mr. Toporcer.
Christopher Calvo provided exceptional service for our repair. He provided clear and concise explanations of the repair procedures and delivered our car ahead of schedule, which is rare these days! To all of the Caliber Team associated with our repair, I thank you for your exceptional service!
We have just delivered our vehicle for repairs.
Caliber does great work, best in the greater San Antonio area hands down.
Great job, the car looks great. Special Thanks to Andy for all his help.
Great communications with Chris throughout the repair process
Constant update on my vehicle. Friendlyness of staff. Detailed repairs covered by technicians. Quality of work.
David was very helpful and a pleasure to work with.
David was great, kept me informed, delivered car early.
All I dealt dealt with very professional , extremely nice, and helpful
Very nice and informative
Great technician awesome team
Very poorly done job.Tried to take back Saturday to show all the issues but closed and now Will have to take time off Monday to get this resolved.It was only a mirror replacement and cannot believe how screwed up it was delivered to me.When I picked it up it was cloudy and starting to get dark and did not notice all the issues until I got a flashlight and looked closely when I got home.Will be at Boerne location as soon as they open Monday to show Chris,the estimator the poor job that was done.
Really liked working with David. He kept us informed every step of the way
Excellent customer service. I did like the updates by text.
The service rep David was amazing from day one until completion. He kept told us what to expect he kept us up to speed on the status of our car repairs and he stated on top of what was going on as it was being aligned at Mercedes dealership . His attitude was always professional and up beat. He immediately replied to all calls and texts. It was a very stressful situation and he helped to make it a little less stressful.
The receptionist was always kind and welcoming also.
Thank you both for making our experience a good one !
**** and Laura Hatten
My car was finished fairly quickly and looked terrific! I was excited to see that it had even been vacuumed and cleaned inside and out. I would definitely recommend this place. Thanks for fixing my car!
Andy was excellent. Thank you for your freindlyness and kindness. I will recommend you to my friends and family
David did a fantastic job keeping me informed on the repair status.
Excellent customer service. Thank you!
Everyone I interacted with was great. From Fi at the front desk to Chris that guided me through the process. And I loved, loved the text updates. Great idea!! Thanks for making this as pleasant as possible.
Dave did a great job communicating with us.
Very professional and efficient!
Everyone made it so easy, convienient and smoothly from Fe office assistant and David Tororcer they were both very kind and answered all the questions I had. It was a great experience.
I would recommend this body shop and location over
Others since they keep the customer informed of the progress of your car. As well as the polite and friendly staff. The quality of workmanship is second to none...your car repairs end up looking like show room quality...
In spite of hearing very mixed reviews about this place I really liked the customer service. Everyone was very respectful professional and considerate. Who could ask for more?
Great service. Perfect repair. Tks
Great service-courteous and professional staff.
David is kind, caring, and personable!
Chris Calvo did an extremely good job in keeping me informed during the process. When I picked up my vehicle he took the time to go over the final statement and furthermore went over it again in detail when we went to my vehicle. He was professional at all times and very easy to work with. Thank you Chris!!
I love how great the work is and the updates! Keep up the amazing work.
Andy was very helpful and returned my car in great condition!
Excellent and prompt service.
Very happy with overall experience!!
Great service and communication with me. I always knew what my trucks status was. The truck was ready when I arrived, I had to delay Chris so I could get a cup of coffee.
The truck looked better than when I drove it of the dealership lot.
Excellent job. I loved getting the text message updates.
Chris was on his game, he got my truck in when the shop was slammed with hail damaged vehicle, fixed my truck in a little over a week and now it looks brand new again. Chris was very professional and took very good care of me and my truck. If every body shop had a guy like Chris taking care of their customers the world would be a better place. Thank you Chris.
Couldn't have asked for a better experience! Thank you for such expeditious and beautiful work! Will recommend the shop to all family and friends! This location is the shop of choice in the Boerne community.
Call me and we will take.
Chris & Rudy were great! It was so nice how every morning I was updated on the progress of the repair. Very impressed!
Nice personal everything was great
Very professional, and always kept us informed about the repair.
Excellence! David was so nice and Vi was so helpful and sweet. I had no worries leaving my SUV in Davids hands
You are lucky to have David and Vi on your team. Thank you David for a job well done. Thank you for all that helped repair my Toyota, a job well done! Judy B
Work was performed very professionally. My service adviser sent text updsted every other day updating the repair status.
Great updates on status of repair. David was exceptional!
It took longer than I was told but it's because the new tailgate came in damag. Repairs look great.
The continuous updates were very helpful in planning the day/time when the work would be accomplished. Very impressed to have the added "touches" done and the car was super clean!
Outstanding service outstanding employees first-class service everything was great
AWESOME work! Continue what you are doing as it shows in the end results. Great Job!
Chris was exceptional with information he gave me on my vehicle repair. Informative and kind.
Everyone was so nice and caring about me and my car!!
Well first off they lost my door panel and there is still 3 dents they didn't fix and just painted over. I understand I had a breathalyzer and they had to work around that but it shouldn't have taken a month and a half!! Thank you!!
Vehicle Make : Volkswagen
Great job Andy- thanks!
Chris was top notch and professional !!! He kept me posted every step of the way! The whole staff was friendly and cared about making my experience a good one! I would TOTALLY recommend Calibur Collision to my friends and family without hesitation! THANK YOU SO MUCH!!!
Chris did an exceptional job at fixing my car after it wasn't correctly fixed the first time by another Calliber location.
I am truly more than satisfied with the results of my repairs and for the high level of professionalism provided by David Toporcer. He was committed to repairing my vehicle back to its original condition but I feel it is better- it looks like new! I am grateful to him and his dedication to providing outstanding service as a representative of your company.
From a retired body and paint tech, a job well done. Thanks
Your body work is superb. Chris kept me well informed and he was a delight to work with.
Thanks to all!
My service manager Chris was wonderful throughout the process.
Andy went over and above to accommodate me. Job well done. Thank you Andy for your dedication to make sure the job was well done. I wouldn't hesitate for one minute to recommend Caliber Collision to my friends.
Kept me updated with text and
Phone calls. I really appreciated
Boerne Caliber Collision cares and gets the job done!
We appreciate Chris Calvo's professionalism and minimal phone calls. Chris did a good job keeping us informed of the process via text & email. The repairs appear to be done well. We are concerned that underlying electrical/camera issues may arise due to impact, but we feel comfortable returning under the repair guarantee if needed.
Everyone I dealt w was friendly and went out of their way to get my car repaired quickly. Kept me informed in a timely manner. Work was perfectly done.
Most receptive to my customer questions. Fit me in immediately. Reassured me that process would not be difficult. Extremely knowledgeable. Extremely pleased with service
Your representative could not have been more pleasant or helpful.
Andy was great. He kept me informed as all stages were completed. Would recommend to anyone. .
Amazing! Quick and informed me about everything!
Great job...great communication. ..fair price...completed in a timely manner
Everything handled very professionally. Ready two weeks early, very pleased.
Chris is a very good man he helped me through this traumatizing experience he made sure my needs were met he kept me informed at all times thank you for having such a good trusted employee
John and **** McJunkin
Customer service was outstanding
Awesome people, great service, great experience
They repainted my hood and it's still the wrong color of black and doesn't match my car . This time it's even more noticeable. They are very nice in trying but I need my car to be the correct color .
David did an amazing job! I called all around town and was told it would be weeks/months before I could get in for repair. David managed to get my van in and get the repair completed before the estimated date. I am a military spouse visiting family and it is a huge relief to have this repair completed before I drive back to Virginia with my children. Everyone at caliber was great!
David listened well and addressed concerns to our satisfaction.
Car looks great. Much better than when it went to Caliber. Thanks for a job well done and completion ahead of schedule.
Andy Pastran was awesome through the entire process. He has a great attitude and his customer service skills are outstanding. The key to a pleasant experience (if there is such a thing in your business) is communication and I deeply appreciate your text system and the updates I received periodically throughout the process. In any business when there is an issue it is all about how you handle that issue. Every service business makes mistakes but the outstanding organizations own those mistakes and handle them with efficiency and no excuses. I will never use any other body shop now because of my outstanding experience with Andy and Caliber. Way to go!
Fantastic service Will tell all our friends
The repair job was excellent and David did a great job too.
Advisor was nice and friendly. He set clear expectations up front.
Poor communication between customer and repair service team
Chris is great to work with. He is customer focussed with an eye for ensuring the best possible quality outcomr. He is the gold standard for professionalism !
Very professional work, always keep me updated mwith the progress of my vehicle. David was very professional and polite. The ladies at the front desk were very helpful and friendly. I'm very satisfied with the service receive by Caliber Collision at Boerne.
Took a while but the job was good.
My car was less than a year old when it was hit. They did a great job....looks brand new again!! When I stopped at the post office yesterday after leaving Caliber I was admiring the job you all did. Someone stopped and asked if I was looking at a dent in my car. I told them my car was just repaired and I was admiring it! They asked who repaired my car just in case they needed someone in the future. The wrote down Caliber! Happy customers are your best marketing...Thank you!
Chris Calvo is exceptional to work with!
Have a few complaints. Will be calling on the morning of the 13th. Main item is that my roof trim blew off of the vehicle on my way home.
Andy did a great job. He seemed determined to return my car back to me as soon as possible, and he did. Fantastic
Stop sending me surveys I've already filled them out!!!!!
The customer service experience was less than desirable. Our customer Svc rep seemed to lack experience, lacked professionalism, and overall follow-up. We are still monitoring the repair, and trying to use all features to ensure everything is working properly.
Nothing has been repaired yet. Waiting for a date to repair.
David rocks! He was so awesome when it came to repair time and communication. This man is what gives me faith in customer service again. He deserves the highest accolades. Thank you, David. Collision repair is never a good experience, but you somehow managed to make it one. You rock!!!
Andy P was very professional he explained everything and most of all the repair looks fantastic and my car was ready as promised
Thank you. Great job
Was satisfied but would recommend a more thorough inspection before returning the vehicle.
My car is still making a noise when the AC unit is on
Andy, always takes great care of me. He ensures my vehicle repairs are done right. I come to Collision because of Andy.
Too many irrelevant messages. Last 2 days saying car was ready but it wasn't. Major item on repair bill was blind spot monitor, it' s not working.
David went above and beyond ????%??????
We were completely satisfied with our experience from the time we spoke to Andy . He was friendly and took time with us He was also very professional even until the closing. The car looks like new and the job was well done. Thank you so much for a job well done?? We shall certainly recommend you??????
David was super. He kept me fully advised and got the job done on time.
I liked the text updates.
I appreciated the option of picking up my car after hours as getting there by 5 was not possible with work.
Andy and team did a great job ????
I was very impressed with your front desk staff! They were all extremely friendly anytime o called or came in. Chris went above and beyond good service! I'd rank him at the top!!! Thank you!!!
Great job. David was especially helpful.
Poor estimates of costs and time needed to complete the repairs.