I liked getting updates about my repairs and my vehicle was ready before the projected date
Mirror over drivers' side visor knocked loose.
Paint or something sprayed onto finish on drivers' side.
Car looks great. Christy made the extra effort in with getting a rental car for me.
The repair work was terrific! It took a little longer and cost a little type more than estimated, but BB communication and service was very good. I would definitely recommend BB to a friend. Thanks, Tommy and Team!
Thank you for taking me home and then picking me up when my car was ready. Everyone was so friendly.
Brown Bros does work that looks great, but problems with my recent work - got it back with ck engine light on and headlights that didn't work. Fixed promptly after problems raised, but if you're doing front end work seems like that would be something you all would check, and not leave to the customer. I'll be back but this was inconvenient.
Good service.happy with results
Thank you for a job well done in a brand new 2016 Chevrolet truck, I was scare to death that the paint wouldn't match and was very concern about the back glass, however everything was perfect!! Great Job Guys!!
Mike & Darlene
Completely satisfied with repair work on body of car, but steering wheel leather was scraped during repair process. Very pleased that Brown Brothers will address this problem.
Very good results. Chasity and Booby were very easy to work with.
Thanks for such the quick turnarounsd!
The fender was like new. The job was done on time and on budget.
There was a minor issue with the Saab detecting a rear light out (I was rear ended) -- was not there before and your thorough final check should have caught and fixed this.
The repairs look good. I was not at all happy to receive the vehicle back from BB with grease from your employee's hands all over the interior of the car. Spent over an hour cleaning the grease and its not yet removed.
Car looks good and it was done earlier than promised
You taking care of three automobiles for us this year. To Lexus automobiles and one Prius.
We have been totally satisfied Wendy Quality and expertise of your people.
Thank you, Rick Every
Everyone on their team is amazing. The repair looks fantastic and they even swept the inside of my car (which feels fantastic when you have 3 very young kids).
Damage on my work vehicle was repaired and requested rear light cover replaced was boxed and left in vehicle as promised. Thank you!
Fabulous service and work was perfect!
Brown Brothers handled everything for me - even dealing with the insurance company! They truly took the hassle out having my car repaired, and the bodywork turned out great. I would strongly recommend them to anyone who needs repairs!
Super care of my car and me. I am so happy with the work they did!
They were very organized and professional with each step of my car's body work. They were timely, communicated effectively, and delivered the work they promised. Would definitely use them again and recommend them to others.
The quality of the work was exceptional and so much better than a previous auto body shop we used in the past.
I did have to bring the car back for something that was not satisfactory. However, you addressed it quickly.
Appreciate the special efforts needed to repair the car.
Great communication around cost estimate, repair schedule, and linking with rental car.
Very satisfied and quick !!!
Work was done well and quickly. Thank you!
Will go back time and time again. Loved my experience!!
Timely and perfect quality.
Great car repair
Bobby was great to work with.
It was quick and expertly done.
Brown Brothers is my new go-to shop that I will recommend to friends.
It's as though nothing ever occurred with my car. Thanks for your rapid availability, the superior craftsmanship, and the warm professional aura.
My vehicle looks brand new, bodywork and paint look super!
Have used you several times and have always had excellent and timely service.
They do a very professional job. We are pleased.
Car looks good as new and extra thanks for washing it!
Perhaps you might send a reminder that payment needs to be made via debit card or cash/check
The staff is very friendly and caring. The initial quote I was given was very close to the final price and I appreciated that. The service was extremely quick and the car was ready within the week. Thanks so much!!
Liked your use of messaging and the accuracy of your cost estimate.
Friendly and efficient! The price was great for the job done! This place was recommended to me by multiple people, and I can see why! Thanks!
A thoroughly professional staff
Looks very good.
Wish there was a way to improve the timing of the status text messages, but good to have them rather than no info.
Thanks once again for keeping my old car looking terrific!
The door needs a paint repair when they agrred to do but it would have been nice to not have to have this handled.
They did a great job. Very quick repair
There was no notice ahead of time that the minimum that could be charged was 1 hour of labor. The job at hand could not have taken longer than 10 minutes and I was overcharged for replacement parts in the car. I will not be back due to the way this was all handled.
they did an excellent job of fixing the fender and headlight and in a short time. i also liked that their estimate was accurate.
Prompt, reasonable, honest, and good quality work
Great job. Finished sooner than expected and looks great. Appreciated the text messaging to keep us informed.
Everyone has been great and the repairs look fantastic, but the front and rear sensors are not working. I will call tomorrow for a follow up.
Overall good service. Timely completion and thorough job.
Great service, going above & beyond to help me!
Accept call in credit cards for payment
Looks better than new. Thanks!
I have taken several of our cars to Brown Brothers for body work. They are always professional, friendly and complete the work on time. I give them my highest recommendation!
It was a wonderful experience with texting the way to go. You always knew where your car was in being fixed. Excellent service. Thank you. Martha M
Liked the emails! Was pleased that it was ready earlier than expected. Appreciate that it was clean and sparkly when I picked it up! Thanks. MA Kimball
Prompt estimate. Repaired quickly.
I really appreciated that you allowed a low-cost repair that makes it possible that I still can drive my old beloved car :-) I also was happy how promptly the work was done.
My contacts with Kristi and Bobby were very helpful and professional. The body work was superb. The necessary work (e.g., replacement parts, painting process) were fully explained. Over the five days my car was in the shop, I especially appreciated the progress reports.
A job well done. Although I hope I will not be needing you in the foreseeable future, you will definitely be the people I will turn to in times of need.
Thanks again for a job well done.
Efficient. Workmanship appears to be good.
Excellent job. Thank you Tommy
Repair work looks great and was done even ahead of schedule. I also appreciated the text updates on the status. You live up to your reputation!
I was very pleased you were willing to heat and pull out the bumper and amazed by the results. I also appreciated getting into a clean car at the end of the day. Thanks !!!
Excellent work. Very pleased.