Great communication during the repair
Excellent service! 110% happy with service.
There is a smell of paint left in the car after repair was done. It hasn't gone away even after I kept the door and windows open for hours...
Excellent service! Thank you!
The absolute best experience I have had at a body shop, hands done!
Staff is great, work was completed quickly
I have a question, can Abra remove hail damage?
Customer service was great. Communication was adequate. Appreciated use of texts for keeping in touch though the messages were only vaguely generic.
In the days after getting my car back I've since found that my plastic grill was not completely attached and they left my windshield wiper reservoir completely drained of fluid. Makes me worried whether my coolant and transmission fluid were likewise sufficiently checked.
Best place in town to get your car repaired!!! Hands down! Very polite, accomodating, excellent craftsmanship.
All the front desk girls were very friendly keep as posted all the update upto the time of pickup and we are absolutely happy to be in the right place.thank you to every body at Abra.Roman.
Things worked out very well. Thank you!
Everything was amazing. Great staff. Great work.
unsurpassed in consideration, efficiency and keeping me informed of progress...
I appreciate your first class service and have the utmost confidence in your work
I will highly recommend you to others in need of your services!
Very nice staff and my vehicle was fix in no time
This was the most excellent service I have ever received! Be proud of your employees.
Great service, polite staff and finished ahead of time.
Great experience! I really appreciated the professionalism demonstrated by the staff along with the overall effiency of the repair process.
When I first came to your shop,I wasn't sure you guys would fix my problem,I thought here goes a off colored part but I can proudly say you guys did an excellent job and took less time than the dealers,autobody shop.
The work is great and your staff was professional.
I am 62 yrs old and unfortunately been in several accidents,but I have never had a experience with an auto body shop more pleasant. Everything from the time I dropped off my truck went smoothly, and the cleanliness of my truck was incredible, kudos to whoever did that. And the rest of the staff as well.
Vehicle Make : Mitsubishi
My car looks like a brand new car, the staff was prompt, nice and the most organized place I have ever been! I am speechless I am so thrilled with the way my car looks and the staff!!!
Vehicle Make : Volkswagen
I am pleased with the results of my car and it was very clean when I picked it up. Thank you! The reason I was not completely satisfied was my experience with the lady who answered the phone...on two occasions. Her customer service was lacking and I was debating whether or not to do business with your company as a result. If it weren't for that I would've been completely satisfied. Thank you for the opportunity to provide feedback.
There was small part which has not been repaired. When I said why it was not repaired, I was told that it was damaged by another accident. Which is not completely true.
Also I see still there is a gap in the joint, not matching with the passenger side.
Everyone that helped me at your establishment was extremely cordial and extra helpful. Stephanie dealt with most of my experience there and she was amazing on top of it and able to answer all of my questions . There is one other woman in the office, I'm not sure what her name was but she was so wonderful as well . I appreciate everything you guys did for me and will definitely recommend you to other people . My car looks great! Excellent staff. I will reccomend Abra!
I need to have a conversation
I will always bring my car to Abra. Jennifer is awesome. The person who worked with me, not so much.
Excellent customer service. Received repair updates regularly and the completed job was five star. Thank you.
Great experience! Kept me informed along the way.
Vehicle Make : Volkswagen
They were great, in constant communication and did a great job on my car. Altogether an easy experience. Much thanks!
My car looks good as new! Thank you for taking care of us!
Excellent workmanship, friendly people and fast work completed. I will recommend them to any one that needs body work done. Thank you for giving me back my beautiful car all clean & shiny.
Did a great job and worked very quickly
Great service, very convenient!! Thank you!
It was done well, I was kept informed which I really liked and the service to the vehicle was very professional.
Great place!! Great job!! Everything was perfect.
Great service and updates
My car looks like new, which is no small fear as it is a 2007 Mazda. Everyone was great and called me just to let me know how my car was doing.
Customer Service was excellent. I felt completely at ease that I would get great service from ABRA from the professional care i received when I pulled my car in. I have passed on my recommendation to my son.
Communication was excellent and the customer service was top notch. Well done all around on my car and my service.
My car came back looking better than ever - Outside and inside!
Also- Tiffany was an absolute pleasure to work with. She was very knowledgeable and professional. She answered all my questions and kept me updated throughout the entire process.
There is a deep scratch in the left rocker panel from the accident. It is unclear to me why this panel was not evaluated and replaced. I am disappointed that the car will have to return to the shop to deal with this obvious issue from the accident.
You guys are just fantastic.
Under promise and over deliver - under budget and before promised time
Tiffany is just great to deal with.
Keep up the great work
I will highly recommend ABRA to anyone. Especially the location on ****in Ladue, Mo.
I will be bringing my car up there tomorrow it doesn't seem like they put care into the workmanship they did. I wasn't able to see it with the rain and not good lighting but I will address it tomorrow morning.
Everything was great! Fast and friendly peeps here at Abra!
This is my second time coming to Abra, I had another little mishap, a very good shop. They checked my car over, kept in contact with me by text throughout the repair process. The people in the shop were very cordial, nice.
Very friendly and efficient staff.
Excellent work. I will recommend highly to others. Staff was very pleasant as well.
Excellent in every way. Thank you!
This is the best service I've had in a long time!!
Tiffany was a great help!
The most excellent service I have ever had. Very professional, organized and a flawless process. I would refer others in a heartbeat! Great place!
The staff was courteous and my car was completed fast a and the work met with my satisfaction
Kept me updated and walked me through the process the whole way! Thank you for making it an easy experience!
I appreciate the regular updates on the repairs which were very timely. The facility was pristine and the company's representative was very informative and helpful. My car came back in beautiful condition.
I am very impressed with your service.
I was most worried about the paint color, but it matched perfectly with the rest of the car, so thank you!
I would rate 11 out of 10 if I could! Great, fast service and my car looks fabulous.
Vehicle Make : Range Rover
Great experience! This is the second vehicle I have had repaired here and both have been tremendous experiences. The work is top notch, the people are great to deal with, excellent communication and extremely fast turn around. I will be back for any future repairs needed!
The communication was amazing! I really appreciated knowing exactly what was going on and where you were in the process. I also loved my clean car! Thank you!!
It was a great job. It literally looked like a new car. I was even wondering if you guys were going to clean out my car, I was just never sure. But when I saw that you did I was so happy. I'm just so happy to have my car back and looking amazing
Thank you! Thank you! Thank you!
The service and communication was excellent
There is still a knocking noise, worse than before the car was fixed. ????
Unfortunately, this was the second time I have been in need of your services. (I have 2 teenage sons who drive.) I really appreciate how easy you make everything. Having my insurance man on property and Enterprise Leasing right down the road is a great set up. I hope to never need to bring a car there again but if I have to I'm sure I will be just as pleased with the work as I have been in the past. Thank you.
The team was very professional and courteous. I appreciated the daily updates regarding the repairs on my vehicle. Also, they cleaned, vacuumed, and washed my car, which I did not expect, but it was definitely appreciated. In the future, I will take my car to Abra for any future repairs or services needed.
Job well done in only a couple of days.
Everyone was kind and professional and made me completely happy and comfortable leaving my car to get fixed! Great employees!
Loved the text and call updates!
Your service exceeded my expectations, from start to finish.
Abra did an amazing job in my auto repair and did so in two days! Although it was minor work, I was blown away at quickly they work. Mark and Tina were refreshingly pleasant to work with. Very competent people on staff.
Vehicle Make : Mini Cooper
Great experience. Nice to get frequent progress reports.
My experience was great! My car was done faster than expected and everyone was very nice. I asked them to call my dad instead of me for some things and they did that but they remembered to call me to tell me that the car was done. Overall everything was very good.
the repairs were extremely quick and the costumer service was excellent, thank you so much for making the process so much easier!
Vehicle Make : Volkswagen
Did a great job and got my car back in the timeframe I needed.
Everybody was very professional very kind and I would give them a 10
Very professional team. Work was of quality, done quickly, and communication was consistent throughout.
Everyone was friendly and professional.
Car radio is not working after hood repair
I feel like the customer service rep did not due a thourough job of giving me expectations and understanding of the process. I had never used ABRA before and was unsure of what their normal procedures were. It seemed to take a very long time for my car to get fixed and I had to keep asking tons of questions to get any idea of what was going on with my car.
Thank you so much it was a painless experience
The speed and quality of my repair work can only be described as EXCELLENT! My expectations of how flawlessly the repairs were done blew me away. You can not even tell my car was hit! I am amazed by how great the paint job is! I had to ask how they achieved the exact color of my car. I thought maybe they just painted the entire car, but they had not! Also I was so happy that the entire job of replacing my bumper & trunk door was all finished in 5 days! I dropped off my car on Monday & picked it up 1st thing Saturday morning! Outstanding! And I truly appreciated the daily progress texts! It let me know they cared about getting my car back to me as much as I wanted it back! Superb service!!
Great customer survive from Tim Harris!
It was easy to take care of.. The receptionist was especially nice.. Car looks great, and it was washed and vacuumed which I didn't expect.. Thanks
You guys did a great job and I really appreciate how easy it was
I'm completely thankful for the nice work you all did on my Ford cloud that's her name. again thank you for the excellent repairs
Great customer service! Kept me up to date and informed through out the process. Loved the texts that kept me informed. Would definitely recommend ABRA to others.
the services were excellent and I would recommend anyone I know to use your facilities Thanks so much you do a beautiful job
They did an awesome job with my car. It was finished in a timely fashion and the workmanship was great
Estimator made unacceptable errors on the initial estimate that caused the final price [at completion] to substantially increase. The final cost was 33% higher than initial estimate. Customer fully understands the terms [subject to change] and [reasonable increases in cost estimates], but any and all changes to the initial estimate were not communicated to the customer by Abra until the process was completed.
Job well done! I was guided seamlessly through the process (dropped car off, signed paperwork, rental car waiting). I received status updates via phone calls and texts, so it was great knowing that additional info. Very quick turnaround time as well. My car was repaired over a weekend. Impressed with the quality of work. Greatly appreciated!
I appreciated the extra mile they went to help set me up with a rental car. The continual text updates were great. My vehicle was also ready quickly and that was awesome.
I appreciate the timely and detailed updates regarding the repair of my vehicle. Thank you!
I was definitely satisfy with the amazing quality of work and customer service that was provided. My car looks amazing I couldn't be no happier with the quality that was provided. Car looks brand-new look like the exit it never happened. I would definitely recommend you guys to everybody!!!!!!! Thank you guys it Abra a 1,000,000%!!
Awesome great job on the repairs.
Everyone wad very polite and accommodating!
Great work, great job! Cara (Kara?) went above and beyond to take care of my car! Thanks great job!
I loved the communication from the staff. The turn around time was great!
Absolutely wonderful.... Keeping me informed, very quick, very friendly.. Thank you
Over the top customer service. I have no complaints or issues. Looking forward to doing business again.
Communication was awesome. I received status updates every other day and when I picked up the car, the staff walked through everything that was done. Very professional.
Probably not the best person to be asking this
We had a few issues and had to bring the vehicle back two times and there were multiple delays on parts. The team kept us informed and answers all our questions
Very professional service, the detailing is a great benefit
This Clayton Missouri team is Amazing! Kept me up to date, no surprises, kept their word, done on time. Offered services but never pushed. I will use them again and refer them to everyone.
ABRA is great. I would definitely use them again. I just wish it didn't take so long to get an apppointment.
Quick and thorough service!
I think you all are great. You all made my experience enjoyable.
The staff was wonderful, abs very attentive. Couldn't have had a better experience.
Nothing to add. Stephanie, Tina and Charles were all great. Thank you
Keep up the outstanding work!!
Vehicle Make : Volkswagen
Abra not only kept me updated throughout the whole process but finished it in under the estimated completion time. 5 stars.
Amazing!! The customer service was beyond compare. I truly never expected to have such a positive experience.
Very satisfying experience. Kept me very aware of the progress. Will highly recommend your company to oth err rs
Girls were very helpful and friendly
Amazing job, car looks great! Very impressed with whole experience. Everyone was very courteous and professional.
Great service. Very timely.
Everybody was kind and courteous and I appreciate them cleaning the inside of my car as well. Thank you very much.
I am really happy with my experience with Abra. I was happy to have my car back so quickly! I appreciate that you took the time to vacuum the inside floor--it needed it!
I liked how friendly and compassionate the staff was. I also appreciated being kept up to date via text messages and email. Much more convieniant. Thanks!
Excellent job on work. Staff Very Helpful,Tina was very pleasant and helpful. Great all around staff.
I rate your work At.
100% happy with work done and service staff
Vehicle Make : Volkswagen
Thank you for the awesome work!! :)
Too many text messages, otherwise, fine...
I asked for several things when I dropped my car off. Updates on its repair and estimates on other body work. I received no communications except for text messages that contained only general information but no details.
amazing... Just amazing. The lovely ladies in the office were very easy to talk to. I love the great job the body shop dudes did on my vehicle. I love the regular texts on how the car was coming along. If I ever had an accident again I will be definetly coming back to u all! Thanks again!
Everything was very professional . I never doubted that my repairs would be handled to my satisfaction.
Your team did an outstanding job. The work was well done. The job was done sooner than I expected. Also, it was quite a nice surprise to find the inside of my car detailed. That was a wonderful cherry on top of the ice cream.
For what was charged, wasn't a quality job at all. Can still see where the paint job wasn't fully fixed. Not sure where 1200 was spent. Not satisfied.
It was timely and well-done. No complaints at all.
None everything went smoothly
Excellent customer service and quality work. VERY satisfied.
They did an excellent job on my car and they kept me very well informed as to status throughout the process.
I had to use you guys three times in a row. Every time the work was done excellently and everyone in the office was really awesome and helpful.
Almost home from picking up the car, there was the loud sound of something dragging under the car. My husband brought it back & waited while it was "fixed". Later same day (Saturday), the family is on the highway w/the car & it happens again! Scary on the shoulder w/my husband under the car to determine if the car is being damaged! Your place is closed & now we have to wait til Monday, not able to drive it, to bring it back. Huge inconveniences!!! Huge waste of our time at a very busy time w/ work!! There should be monitory compensation to us for all the wasted time and unsafe driving caused by work done incorrectly - TWICE!!!!
Thanks. Appreciate the great communication. Truck looks amazing.
They were professional and quick. Two thumbs up.
Everything went smoothly. The partnership with Enterprise helped me out A LOT. I was kept informed and everyone was very kind/helpful throughout the entire process.
Really appreciate the frequent communication, Friendly customer-oriented attitude, and that they completely cleaned the inside of my car even though when I dropped it off, it was embarrassingly cluttered and in desperate need of a vacuum! That was more than I expected and made for a very nice pleasant drive home :)
Thank you for the quick friendly service
Great and quick experience
Short story- Blaming me for not asking when the shop closed when I was going to pick up my car. Then the manager telling me what to tell State Farm so 'her girls' wouldn't be blamed. Net result- I missed 3 hours of work to pick up my fixed car and it was my fault.
Fast repairs and pleasant staff!
We appreciated the fast and seamless service from start to finish. The staff was very friendly and informative. I would definitely recommend your services to friends and family
My car was repaired quickly and looks/sounds better.
The professional, yet friendly customer service, that the Clayton staff provides is phenomenal! Add to that the outstanding and remarkable job the body shop guys did to my car, makes this body shop the ONLY body shop I will ever take my car to for car body repair. The cleanliness and organization of this shop is nothing I've ever seen in any other car repair body shop in the metropolitan area. This shop deserves a 20 Star rating. Thank you for making my car pretty again. :-)
Feels like I got a brand new car back. Thanks for the interior and exterior detail in addition to the body work. Nice surprise.
Loved working with their staff. Great service. Thanks for everything, Abra!
Excellent customer service! Excellent work! I couldn't be more pleased with the service and updates provided. Thank you!
Very professional and courteous would recommend them to anyone.
The office ladies were amazing and probably the best part of the experience. Overall, I was extremely satisfied. I didn't even have to argue about my new handle being paid for. I would come back here and recommend it others in a heartbeat.
Work done to my satisfaction and in a very prompt manner.
Vehicle Make : Volkswagen
I appreciated the prompt communication regarding the status of my repairs
I am very satisfied with the service you provided! I especially thank to Stephanie with prompt/ kind notice and estimates. Thank you !
Great work, and great customer service.
I loved the fact that I got text message to keep me updated. It took all the worry out of my days. Everyone was so nice and of course very caring and knowledgeable. Thank you very much for all you do.
Staff was very nice & professional. They did a great job fixing my car & getting it back to me quickly.
Efficient, great customer service
Not only excellent results but also cleaned the inside of my car!
Exceeded my expectations in every way
Everyone was so friendly and knowledgable. The service was excellent and very speedy. I got regular updates to inform me of the progress which I really liked. Overall I had a great experience and would absolutely come back and recommend you to others. Thank you!
Great job! Thanks for taking care of my car.
I appreciated the updates via text.
Great customer service and work quality. An update on the work being done would have been great too.
The team at ABRA was outstanding. I've never experience such outstanding customer service. Everyone was friendly I received alerts throughout the process and I was in and out with no hassle. Thanks you.
Vehicle Make : Volkswagen
You guys are awesome
They did an absolutely outstanding job! I didn't even think it was possible to repair my vehicle and Im not sure how they did it but they did!!
The whole team was so great through the process of getting my car back to normal after being stolen. I couldn't be more happy with the customer service. I also enjoyed the text and email updates.
I can sum up the experience in three words; Excellent, efficient and courteous!!!
Stephanie made the whole process very easy. I would recommend the Clayton location.
The was excellent will highly recommend
Vehicle Make : Volkswagen
Great job and great communication. Thanks
Your operation is very efficient. Premises is clean. Fantastic customer service. A
Lay off the texting car updates. They are annoying.
I want to thank Abra Auto body and Stephanie for the repairs and keeping me updated on the progress. My car looks amazing, like its brand new! I will definitely recommend Abra Auto Body to my friends and family.
Everyone was so nice and very helpful. The service was excellent from my experience
Faster than expected. Great customer service along the way.
Amazing service! I felt treated like royalty and had was in and out with my car looking like new in 2 days!!