I was pretty satisfied, until I saw the things that still need to be fixed. The gloss coat left a bubble, I played with it a little to see what it was and the paint chipped off partway. By the time I got home, the piece was all the way off. There's also still some small damage on the front that was pointed out in my original walk around. I'm not sure if a final inspection was done or not. Frustrating to be without my vehicle this long and now have to take it back.
Best repair experience ever
Everyone at the shop was phenomenal. I was kept informed throughout the whole process and couldn't ask for a better customer service experience than what this shop provided. From the beginning to the time I had my keys in hand this shop took care of me. I would highly recommend this shop to anyone that needs body repairs done. Thank you Fix Auto team!!
Your guys did a great job!!
Amazing job. Went ahead and gave you a 5 star review on Yelp. Thanks again!
The employees were very professional. I will have you do all the work on our vehicles. Thanks Tony, Larry P
The car was 5 days later than promised due to a poor preliminary inspection. This resulted in requiring a rental car. The car was not completely fixed and I was told to not come back by the manager who needs to be severely coached or fired
Vehicle Make : Volkswagen
Excellent customer service and update notifications. Repair looks perfect. Thank you for no longer contacting me.
Excellent work and service. I'm super impressed
I was treated very well and highly professional by all I came in contact with over the repairs of my Auto. I felt valued as a customer and was well informed about progress of the repairs. In the end, Dustin took care of the rental car and made a call on my behalf with Enterprise. He was excellent through the whole process.
My car works and looks great!
The repair looks great! I'm satisfied with the quality and time in which the repairs were completed.
Easy from beginning to end. Great communication throughout the process
You guys did an excellent job j loved my new Toyota
Very kind and easy people to work with.
Thank you guys for fixing my car...im very happy... Thank you God bless
No because it is almost a month now and the truck is not even ready yet. And i would like a faster services.
The staff was very friendly and my car was completed quicker than I thought it would be.
It's a good service that you guys offer and provide.
Impressive, will use again if needed
I experience a good costumer service they exceed my expectation and beyond those guys are reliable I will be happy to recommend them to my friends and family member
Like the way you guys kept us informed of the status about our vehicle each day. I thought that was awesome! Good job. Thanks!
Vehicle Make : Volkswagen
I was completely impressed with my service from start to finish. Everyone was flexible, professional and helped me with every step of the process. I couldn't have asked for better service. Five stars and I recommend them to anyone!!!!!
Unresolved damage to Draw tite hitch.
Thanks for the job well done! :)
All good. Thank you Christian for all your help and customer service.
Fix Auto does a wonderful job of keeping you informed about the process of fixing your auto. They even clean the car both on the inside and outside and I really am impressed with that as well as the work they do. Keep up the good quality of work.
Everything was good, they finished the job early and we were treated very well the workers were all very kind and helpful. I would highly recommend your company to everyone ! Thank you again !
The people there are great and friendly and got my car back to me so fast
Everyone was very nice and helpful. We like the text messages. The one complaint I have is that they did not phone when the parts were in. We waited 30 days and called them. It was obvious that we were forgotten. We weren't in a hurry and our carves drivable so it worked out okay.
Superb experience! I applaud the trio of gieco, enterprise, and fix-it auto! One heck of a trio!
Very speedy thorough and overall great experience.
Excellent service. They kept me informed throughout.
I will always recommend your facility!
After working with you once before, you're the first company I thought of to look at this most recent damage to my vehicle.
Job well done!
Extremely happy with the work done on my car. Plus, everyone we dealt with was very helpful, friendly and professional...especially Justin Hill. Thanks again!!
That was the quickest auto repair I have ever had done.
Thanx you guys rock you finished a week early I appreciate that????
Erik and Stacye did a great job ensuring my 4Runner was perfect!
Amazing customer service. Friendly and knowledgable staff.
Fix auto does an outstanding job! One of the best if it not the best in town. Thanks
We'll done , keep up the excellent work ..
There was supposed to be a complementary wash an vac. But I didn't see a vac job done on it besides that is was good
The employees were courteous, efficient and did their job well. If need I would use Fix again.
Thank you for getting my vehicle fixed so fast.
I really appreciate the great customer service I received with my experience. They finished the job in a very timely matter and stayed in contact throughout the process. The amazing detail my vehicle received was just the icing on the cake! Thank you for an above and beyond job well done!
Only small issue was a little overspray on the passenger front window. Wiped right off with a towel and glass cleaner.
They did an amazing job! 5 stars! Looks brand new again! :) thank you so much!
The service is quick and staffs are friendly.
We appreciate that our car was clean and our mats were washed. The car looks great.
I am not satisfied. I could still see the dents where you guys tried to repair it I could also see where you guys taped things off and did not blend the paint by the window passenger side. It has a line of different shades and I can also see buffing compound on my car. The paint job is good just not quality work done, looks like pinching penny's trying to save money.
I will be calling my insurance company tomrrow to tell them an show them.
Going to bring it to a different shop to fix it.
Each person I interacted with was great. Even the garage guys. Well done.
Very friendly and excellent service!
Excellent service! Really appreciated the car wash and detail, wasn't expecting that, I'm one happy customer!
Awesome experience and the sub looks like new!
The service was exceptional from start to finish. I'm totally satisfied. The icing on the cake was the detailing of my car. I was so surprised. It looked new, inside and out. Will for sure use your company for any future auto repairs.
Excellent service all around! Thank you very much.
I was hoping they could have buffed the scratch out of my door a little better, but there was no charge for that, so I'm grateful for what they did.
Everyone was A-1. A total 10 on a scale of 1 to 10 being best.
Excellent work. Vehicle was fixed much quicker than expected. I'm very happy with my experience with Fix Auto Gambell and would gladly use them again.
Fast courteous job with excellent communication.
Looks perfect! What more could I ask for?
I am very happy with the time and effort put into my car. It looks brand new.
Thanks again! ????
Fine, timely, informative and professional. I appreciate the service provided immensely.
Loved it awesome customer service and friendly staff and felt comfortable and confident
My truck was missing parts and I stopped getting emails. Half way threw the process I had to stop to see she my truck was done
This was the absolute best service that I have ever received! You guys are fantastic!
Everyone was extremely friendly and professional! They also went out of their way to make sure I was taken care of. Best customer service I have seen in a very long time. I will be using you for any future repairs and will be recommending you to everyone I know. Thank you to the staff!!! Well done!
Thank you very much for fix my car good service.Rapeepan B
Every one was wonderful. Dianna (front desk) Miranda, McKenzie, Tim Cowin, Justin, Matt (Enterprise) and the guy who washed my car all made my experience terrific. Thank you!
Great job, great customer service
They went above and beyond to help me.
Timely and accommodating. Thanks!
This was my first time being involved in a vehicle accident. I remembered feeling reluctant, overwhelmed, and a bit scared to file my first claim, since I am insured with State Farm. Geico has made the whole process SUCH a breeze! Fix auto and Geico was an awesome team! I received one-of-a-kind, exceptional service and has never been so impressed in my life. Everyone I've worked with from the day I submitted the claim to everyone at the shop superseded my expectations. I was very glad that I took Geico's advice and allowed Fix Auto to fix my vehicle. Please continue to be awesome. I only have GREAT things to rave about you guys! Thank you SO much! If exceptional service was your goal, you've exceeded at delivering and should be especially proud of your team.
Very well organized , great customer service,very clean and positive,on time w/everything , very polite
Well I am happen it's repaired bit the fact the gas money came up missing 84.00 in ash tray.
Josh and the entire team did an awesome job and provided excellent customer service the entire time!
It was a good experience overall. However my job requires me to have my vehicle and it was difficult for me to come up with the deductible and would not be able to make payments and get my truck back till I payed in full. This is inconvenient for those on a fixed income and thier job requires the vehicle.
Quick, timely, and very amicable
Unprofessional and very inconsistent answers communicated through the staff. The way I brought my car was cleaner with the damage then it was after the fix. I would not recommend to bring any vehicle their due to just poor quality service. My interior destroyed. Very very upset customer. Will take my word and money elsewhere. It will seriously take a lot to patch the wound.
I have never been so impressed with the expeditious manner my truck was handled. The shop and the team that runs it are efficient and worked cohesively to give me updates and put my mind at ease. I am so grateful for the service provided to me. I highly recommend geico and fix auto to anyone in Anchorage. Thank you guys!!
Everyone was friendly and professional.
Excellent..Jop well done.
Thanks very much.
Very professional , felt no pressure , this shop is on point. I have lived in anchorage for over 30 yrs & I will recommend your shop any day. Anchorage is a small town, keep up the great work. My truck & I thank you much!
Great service and super friendly staff!
The promised me they would keep the car inside the shop at night till I picked it up they lied to me
Vehicle Make : Land Rover
Outstanding customer service, period. Excellent commucation and status updates via texts and phone. Could not have asked for a better experience. All company personnel I spoke and dealt with were friendly, personable, and knowledgeable. You guys will be my first choice should I require any additional vehicle body repairs. Thank you.
Thank you fix Auto for fix my car.
Team did a very good job my car was returned to
me nice clean and ready to drive. thank you so
much Fix auto.