Raquel and Lauren are very nice and friendly to arrange the appointment, and contact me about my car fixs status. Good service.
Great job on the repairs! Was pleased and impressed with the text updates. Great customer service. Thx!
Yes we are completely satisfied, good job!
Everything was fast and painless.
My wife went to pick my car up and it would not start.
Nothing was fixed properly and there was more damage done while it was around the shop
If the car is completed, I have yet to see it or an invoice. Who was the vehicle delivered to?
Really appreciated that you sent a kind young man to pick me up at the airport so I could get my Jeep today. I also liked the email updates. Thank you!
Kenny was great thank you!
No sign of damage (thank goodness!) and they cleaned the inside and outside of my car! It looked brand new when I picked it up.
Thank you for all your help with fixing my vehicle. I appreciated the updates. Very helpful. Take Care~ Bobbie
I was so impressed with the work done on my truck. It was a huge worry for me and my husband since it is our only vehicle. Fix auto went above and beyond to help us get our truck fixed and back in our possession!
Great customer service, friendly and personable, good communication.
Done quickly and the work done was excellent. Thanks????
There is a new scratch on my bumper that was not there when I turned my car in for repair. The crack in the bumper was not even fixed and the color doesn't match my car. I am NOT satisfied at all with the repair work and I will be making a complaint to the insurance company.
Always thorough in explanations of service, consistent with updates and qulIry of work is superb. Thank you.
Very thorough explanation of the entire estimate and repair process, consistent and timely updates, and all around quality workmanship from the front desk to the repair shop.
Everyone was so nice and my car looks great.
Excellent service and care for our vehicle.
They always kept me up to date on the progress of my vehicle. And was very impressed when I got it back! It was like brand new. Like nothing ever happened to my vehicle! All I could say was wow!! Just wow!!
See other survey I just finished. Excellence beyond anything I've experienced in Fairbanks.
Everything was done with perfection and very quickly it helped me out a lot I would recommend everyone to you guys . Workers were very polite and professional thank you
Excellent job on the work
Now I know which body shop to take my car for any body repair in Fairbanks !
Thank you, great service!
I liked how easy it was to get in and get out
Absolutely the best repair shop out in Fairbanks. Excellent people and service. Thank you very much
A really ugly sticker was left on the replacement gate installed on my Xterra. I removed it myself but it was something that would have been better removed during the repair work and installation. Not a big hassle but struck me as a bit unprofessional. Despite that small point, repair works seems great and I'm very pleased with the life guarantee of the work. I will recommend Fix to others, but dont forget to catch the small stuff!
Thank you. Fast and live the updates.
Excellent service and work!
Great place. My truck looks brand new
the first day their were misscomunication happen on the reyality what i said
Service was amazing and the work awesome. Thanks Fix Auto.
Everything seems like how I bought it. I'm keeping an eye on it for a few days to be sure everything is solid. But it's very clean and is looking good!
I like the frequent updates that were sent to me via text
Barry Brooks was the estimator, very helpful and professional.
Friendly staff, clean facility, nice job. Bravo-Zulu
The techs finished the job in a timely manner and the front desk ladies were professional from the time I brought my vehicle in and until I pick it up.
The Fairbanks team was incredibly accommodating. I left my vehicle in the shop with full confidence as a completed repairs and held my vehicle for me while I was out of town.
More remarkably, I mistakenly dropped my car off at the wrong location before leaving because Google maps provided the wrong address for the Fairbanks shop. In my absence, the folks at Fairbanks Fix Auto drove over and picked up my car for repairs free of charge. they literally went the extra mile!
I am extremely satisfied with the service they provided, and will definitely recommend the shop to my friends and coworkers.
We are very pleased with the work done on our suburban.
The service was fast and I'm impressed with the work done. Sarah was very helpful in the process as well, very nice lady that answered all my questions and went the extra mile for me.
Everything went smoothly. No surprises. Appreciated the text messages with progress of my vehicle repair.
Kept me in touch with every detail so I never had to wonder how things were going the text messages are very helpful!
Everyone that I experienced there, was very helpful and seemed to like working toward making their customers happy. I had a great experience. Thank you!
Good job ????????????????
Very easy quick and convenient.
Everyone kept me well informed.
P.s. my truck looks great!
Never knew that the accident even happened.
Extremely happy with finished product. Fixes were done in a timely manner and no negative comments to give. We will definitely be recommending y'all to our friends and if needed again we will go back to y'all.
the finance was horrible I know it has nothing to do with you guys but they were the worst ever.
the repair was great. thanks fot washing the car and cleaning inside.
The door repairs looked good upon first glance, but it is evident that the repairs are not satisfactory. The door was patched, but after having it for less than a day, it is clear they will not last. The entire door needed to replaced, not patched. If the paint was difficult to match, the whole car should have been painted. I am very unhappy. I live approximately 100 miles from the repairs and need to take off work to drive to/from Fairbanks.
The customer service I received from Gary was very professional and courteous
poor sorry place to have a car repaired
My car was ready earlier than expected and looks brand new. Thanks!
I look at the paint job on my vehicle and the problem that I am having is the paint that's on my truck doesn't match the paint that was done by your facility. My understanding the entire quarter panel was painted and that is okay but the portion that was damage was smaller(3 by 5). The paint is a gray/greenish color. It is make the truck look two tone now. I want to know how the problem will be fixed.
I appreciate the patience and willingness to work with me that fix presented. That, and the girl at the desk had a really pretty smile.
I appreciate the car wash and cleaning
Updates was terrible and I never knew what was going on with my car....
Thank you for the email updates on the completion date. I also appreciated the personal phone call to let me know it was ready for pickup. Car looks great. Thank you for cleaning the inside as well. Was not expecting that. Well done.
Good job. Lower price than others in town and looks flawless.
I am very happy with the work done. The only issue I have now is that my remote start does not work.
Staff was personable and conscientious
**** is just really nice she represents you very well
Fast service. Good lines of communication. Reliable.