Work was great and done in a timely manner.. Front desk staff was very friendly.
Good timely repairs only thing was a small scratch on trim piece but I would recommend your service.
You did an excellent job! Thank you.
Thanks for detailing the car, I did not expect it!
McKenzie updated me often, which was very nice. I'm glad I never had to call asking for info. And I was thrilled that the cleaned up the inside for me on top of delivering it freshly washed! What a treat! thanks Fix Auto Team
We will keep coming back!
All issues are resolved , I'm a satisfied customer
They were all great. The car looks and drives great. Thank you. Marcie
Friendly and professional !!
Had talked about fixing the passenger side fender instead of the driver side fender. Possible miscommunication though I am not completely dissatisfied but a phone call to clarify which side we are going to fix would have been nice. My car looked great and I truly appreciate it. Class act!!!
Good work, though will need to come back for additional work not input correctly by your team.
They did a great on the repair and threw car wash and interior cleaning. What a bonus
Barry was by far the best contact I've had for a repair contact. Always keeping me in the loop and never getting annoyed when I'd stop by to grab stuff or check on the car. The whole team at fix it excelled at every aspect of their job and I will definitely be coming back with any repairs I need.
Fix-auto did an excellent job on my car. Customer service was phenomenal! I am absolutely satisfy. I can recommend anyone to fix-auto without hesitation. Great job!
Staff wa very friendly from the first day till the last day I received my keys back. Kept me informed with daily updates
Everything is well taken care of.
Berry and Taylor were awesome! Liked getting the text updates
Extremely fast and great customer service. Your front end girl is very personable and nice. Helpful with all aspects of the repair including setting up my rental for me. Thank you for the job well done.
The staff at Fix Auto were friendly and efficient in replacing the shattered window of my vandalized vehicle. I think the work only took about an hour, and the cost was over 200 less than the deductible for the insurance claim I filed.
In fact, I recommended Fix Auto to another gentleman who was affected by the exact same vandalism incident.
Thank you again,
I had an overall great experience with fix auto. I had no idea my car would be detailed at the end of my service so that was a lovely surprise when I got my car back especially cause I knew my car wasn't very tidy on the inside. I have two comments though. I wish it hadn't taken 2 months to get my car info Fixx Auto although I do understand that it's winter time in Alaska so with my car not being in such rough shape I know that I wasn't top 911 priority. The other thing was that I had a text saying that it looked like my car needed to be in the shop longer than expected because there were more parts needed. So the day after I got that text I called to get clarification which I was told I would get a call back after the car appraiser was spoken too about an estimate as to how long. The next call I received was a call saying my jeep was finished and ready to be picked up. Great that it was on time! But super confusing getting 2 different answers as to how long my jeep was to take. Those two "issues" weren't enough to keep me away or from writing a review on Facebook about how happy I am about my vehicle. Taylor was great. Frank was great. My car looked beautiful and even better than when I brought it in. Thank you so much.
Thank you guys for all your hard work!!
very helpful & im very satisfied
It took awhile but the work was done well.
Car looks great. Loved the phone updates and the speedy return.
Vehicle Make : Volkswagen
Thank you for keeping me updated with my vehicle. Great work in repairs.
Job was well done and the service was just wonderful.
I was wwll satisfied with all aspect of the work done on my vehicle not to leave out the great customer care i received from staff...i would highly recomment Fix It Auto to anyone...Agsin thank you for caring...
Your staff is friendly and accommodating. We also appreciate getting our vehicle back two weeks ahead of schedule.
The staff did an outstanding job. All were courteous and polite. Upon inspecting my vehicle before driving off. I found some minor scuff marks that werent noticed upon original estimate. The car was filthy. Explained that the scuff marks werent there before the damage was done to my vehicle. McKenzie took it back to the detail shop without hesitation and about 15 minutes later had it back up front for mev to inspect. They buffed the scuff marks out and i was back to new. Cant tell you how appreciative of the superior service i received. Will definately use again.
Great communication while car is being repaired.
I love that they kept me updated as my car was being fixed and the whole team there was very friendly and welcoming!!
This business was recommended to me for its timely service. A friend verified that their car was totaled and this company fixed it within 2 weeks. My car not only took longer when it was driveable to begin with, but I received the same update more than once from one week to another.
Beautiful job. Most professional.
I could not be more impressed with Fix Auto 5th Ave. My car was completed early and I received text updates every couple days. The repairs are perfect and I would absolutely trust them again, and recommend them for anyone. I knew my insurance (USAA) would only approve the best shops and that was absolutely true. I am very impressed and thankful to Fix Auto.
Fast, Friendly, And informative.
Great job! Quick and professional.
This was my second experience of having major repairs done on my car by your firm. You do excellent work and are great to work with. I tell everyone who wants to know about you with the highest of praise. I enjoyed driving home in my car today that looked like it just came off the show room floor. Kudos for all of you.
The receptionist were absolutely wonderful!
Everyone I dealt with at Fix Auto from the technicians to the frontdesk personnel were outstanding. I would definitely refer friends and family to Fix Auto because the employees and quality of work were completely satisfying.
Vehicle Make : Volkswagen
Initially I was a little let down because I had stopped in, after starting the claim with my insurance, on a Monday to inquire about my parts. I was told that the parts had arrived the Wednesday Jan 4, five days prior to Monday the 9th when I stopped in. I was never contacted to schedule an appt as informed by Leandro, we will make the appt once the parts arrive... I then was told I could bring my car in Feb 6. Nearly a month later. I had tried to schedule an appt while the parts were on order for 2 weeks out and was told it wouldn't be that long of a wait once the parts arrived in Anchorage. I was very upset, with some juggling, I was told since it was just a busted front bumper/air dam and an easy repair to just bring my car in first thing the following Monday, which was more reasonable.
The ladies at the counter were very nice and helpful and even though it took 5 days longer due to some hidden damage and additional parts required. The staff that I came in contact with at the shop were very nice. My SUV looks great, it was very clean and returned in perfect condition. I am thankful to everyone I worked with.
Excellent work on my veichle and I loved the fact that you guys always kept me updated on the progress. Excellent customer service thanks
The updates via text were nice! My car was competed before I expected it and the repairs not noticeable. I am extreemly happy with tour business. Plus my car got much needed vacuuming and wipe down on the inside. ????????
Fix did a very nice job of repairing the vehicle. They kept in contact and were always available for questions. The repair took a long time but parts availability was a problem, and the staff went the extra mile to resolve the parts problem by bypassing the manufacturer and buying a good used assembly to harvest the part from. The detailing work transformed a kid junk filled car into a clean used car. Next task is to purchase wheel locks so the crackheads can't try to steal my wheels/tires again!
Great friendly costumer service gave them my car and was done super quick they said around February it would be done but ended up to be done January 13 i will for sure come back
I got my vehicle back a week sooner then they had initially thought!! This made me ecstatic! The periodic email to tell me where things were at was extremely helpful. The only thing which was a little annoying is that they kept calling my mother instead of me. The only reason they did that was because her name is on the insurance as well. In cases like that it would be helpful if there was a way to mark the account so you know whose vehicle it is. As I stated earlier we both are on the insurance but the vehicle was bought and paid for by me. I did tell Taylor that but I cannot remember if he said he could mark the account as me being the main individual or not. All in all I have been to Fix-It two times after being hit and both times they done great work! And they warranty the work they have done as well. Best choice for good service and updates on how the work is coming along!
I enjoyed getting the txt update
Vehicle Make : Volkswagen
Extreemely curteous. Prompt and precise up to date information on progression. Easy and pleasent experience.
I like that I get updates right away!! Nice people to work with.
I had a receiver I purchased and asked Barry if it could be installed while the bummer was off. He said no problem just let them know. When I dropped the truck off I told Taylor it was in the passenger seat. When I went to pick up today I was told it was not. Barry came in did not address me but he seemed annoyed and said to Taylor he didn't hear from me.
They had the mechanic available and had it installed. Barry did not address me once even when I had questions regarding the time for repair labor.
I initially felt good about having my truck repaired at Fix. Other than the friendliness of Taylor and the fact the bumper is done, i will not refer or be back to Fix Auto.
Very fast and good work. Liked that I was kept informed of progress via texts. Easy payment and pick up too.
Working with kekoa always goes smooth and car looks amazing!!
Your team went well above any usual customer service by going through their rubbish bins to find an item of my late husbands that had been mistakenly thrown away. It's something I would love to tell you in person because it meant that much to me.
Thank you so very much
The service received at Fix Auto was top notch. They made you feel like you were their top priority and the communication was great. My auto was completed on time and looks beautiful!
The job was done in a good amount of time and the customer service was amazing.
Extremely nice and friendly staff. Fast and clean repairs saved me a week on the rental that was out of pocket. Did me a great favor getting g it done quickly! Thank you very much I would recommend Fix Auto!
The customer service was great and the repairs were completed in a timely manner. My car was cleaner than it was when i took it in. A job well done!
Very well done looks great!
Leandro did an excellent job, keep me informed and was very helpful.
Both the adjuster and Miss Taylor were exxeptional! Wonderful costumer service! Thank you!
I want to thank y'all for everything. They did a wonderful job couldn't pick a better services. Thank you!!!
Fix Auto went above and beyond and exceeded all my expectations. I am completely satisfied and I highly recommend this place.
From the moment you walk in to the time you drive off in your perfectly repaired car, you are treated enthusiastically with respect & pride. My pickup is beautiful again thanks to all the excellent people at Fix Auto!!!
Everything was handled very efficiently and professionally. I was especially impressed with the expeditious handling of the initial claim by Barry Brooks the Estimator. He was able to assess damage and schedule my repair all within 20mins of first arrival at Fix Auto. I also want to highlight the outstanding customer service provided by Taylor the receptionist. She was also so polite, pleasant, and professional in all manners of communication with me. The text notifications were perfect! Great job Fix Auto!!
My car is awesome!! The repairs are flawless and the inside is soooo clean!! I will definitely recommend fix auto and if my car ever needs body repair I will be back!!!
Awesome working with you guys! Thank you for the great workmanship and attention to detail.
Unfortunately still saw damages. Fix auto is super awesome though to take my vehicle back in and to continue repairs
Very good customer service, the staff was very personable. I liked the follow through and the texts to keep me informed of status of my vehicle
The young woman at the front desk was an absolute pleasure. And he workmanship obviously showed care. Thanks!
Great customer service. I appreciated being updated frequently without having to call. They made it as easy as possible.
Did very well done job on the repare and time
Everything went according to what was explained to me. Thank you.
The professionalism and staying in contact with me through out the process. I am completely satisfied with the work and the service that I received .
Vehicle Make : Mitsubishi
Everyone at Fix It Auto was pleasant and friendly. They took a genuine interest in making sure that the car was fixed to our liking in a timely matter. Their customer service skills are exceptional. Thank you, Fix It Auto!
I was told my car would be done by Friday and didn't get it back until Wednesday afternoon the following week. I had to call on Monday to hear that it might be done by the end of the day and didn't get a call or an update at all Tuesday until I received a text for an update Wednesday before it was finished.
Great customer service and thank you for keeping as updated at all times while my truck is in the shop.
I don't know where to begin so I'll just follow my heart. From the minute I walked into FixAuto, I was treated with respect. The receptionist Taylor is a godsend and I hope you give her and her manager Kekoa a HUGE raise because they deserve it. My car was stolen then recovered and my emotions have been a hot mess for a minute(never had this happen and never thought it would in my own hometown). As soon as they saw me crying, they reassured me they would take care of me(AND THEY ABSOLUTELY DID!!). They did more for me than the local police I pay taxes to, sadly. Kekoa, the FixAuto version of The Rock(if not better) was completely understanding and let me know everything was going to be ok.Taylor picked me up from the airport after hours when she didn't have to because she is that awesome!!! Overall, I have to tip my hat off to the current crew at FixAuto and give them an A+!!!! When someone is going through difficult times, it's important that they feel safe and welcomed. Hopefully I will not have to see them again for my car because that means something happened to it(lol) but you can bet your bottom dollar when and if I do, they will be the first company I'll think about and go straight to!!!!!! Great job and thank you so much guys for making me feel safe again!!!
The true definition of excellence and customer service. I will only my cars to Fix Auto for any future repairs. Thank you for the high quality repair and the status updates throughout the repair process.
Outstanding staff & service
I thought it was the best repair and detail of my car, ever. You guys even cleaned the tupperwere i forgot in the front seat. Most places would have thrown it away. Wich i wouldn't blame you if you did. Will reccommend anyone needing body repair to go to you guys.
Great Job and Tanya did a great job keeping me posted on the progress. Thanks.
Customer service is excellent. Was thoroughly surprised of the condition the car was returned. The inside was perfectly clean.
Overall I am very happy with the service. I would've preferred to have my vehicle back by Monday though. Mistakes happen though. No worries.
Unfortunately I have been hit twice in less than a year, in both instances Fixx has worked on my car. In both instances they have done great work. From the front desk to the finished product they are complete professionals. I hope this does not happen again, but I know where to take my car should it be.
From the front desk receptionist to the repair crew and the guy I checked out with, it was a pleasant experience. Thank you
Great job, thanks for the quick service
Vehicle Make : Volkswagen
Everyone there very nice and Took the time to ask questions was a been help and I can help me. My vehicle is ready when he said it would be and they didn't awesome job
2 thumbs up.
My truck looks great! The Fix auto team did an awesome job! Erik was very quick and professional with his estimate, paperwork, and communication with my Insurance company. Taylor is incredible, and kept me posted every step of the way. Awesome job guys, I'm very happy.
Happy with service and personnel Thank you
I would recommend these guys to anyone and everyone as great service, friendly, and kept in communication.
I'd like not to have another incident but I'm going here I do!
Thank you so much for all of your time and assistance! The text updates were so helpful and the delivery was so appreciated. You all are the best!
A life saver in getting it back to me on time
They were the best!! So fast and professional the whole time!
Happy to get my jeep back looks and rides good good job
Excellent service -- workmanship and communication. Would use Fix again.
Vehicle Make : Volkswagen
just keep doing the things you are doing because you are doing a great job.
They were so accommodating, kind and helpful! A very pleasant crew of people:) I will always come back here for work on my car.
You guys did an excellent job, I'm very satisfied with your the effort you put to fix my car. I love it????!!!!
Great service. Would return if need arises.
Great staff! Very helpful & friendly!
Everyone I interacted with were polite and friendly and the repairs look fabulous.
Thanks for making everything work in time for me to ship my car!
The team at Fix Auto 5th Ave is absolutely amazing. From the receptionist to the manager and everyone in between, they are all very friendly and helpful. Great experience overall and I would recommend Fix Auto to anyone who needs their vehicle worked on.
very good customer service
Amazing job. Very friendly staff. Did quality work and got it done fast. Always kept me updated.
Thank you so much for making this very frustrating experience of getting my car backed into so smoothly fixed. I appreciate that you dealt with the other guys insurance company, you told me upfront on what to expect, and kept me up-to-date on the progress through text messages. In addition, I was pleasantly surprised when my car was ready earlier than expected. Lastly, thank you for the car wash and vacuum! It look beautiful!!
Fix it auto got me car back up in running two days sooner than expected! the updates put me at ease knowing I would be back in running in no time! Amazing work highly recommended
The repaired area looks better than it did before the accident. Taylor was great at providing almost-daily updates on progress, and was great to work with in coordinating pick-up even though it had to wait a few days. Kekoa was great to work with, and despite the circumstances that brought me there everyone made it a really positive experience. I have work unrelated to the claim I need done, and this shop will absolutely be my first call when I get around to having it done.
The entire team was phenomenal from beginning to end! Thanks for taking such good care of my Nissan, she looks marvelous and I appreciate the text updates throughout the repair process and extra care that went into the paint job. I'm telling everyone how wonderful you all are.
Also, Taylor is a rockstar. Thanks for being so friendly, personable, and just all around awesome. Thanks so much for the reassurance and updates.
Vehicle Make : Mini Cooper
I will have more work done in the near future.
A portion of my grill that was to have been out sources to Total Truck still is not completed. I've called Total Truck several times. Could I get a status check?
The personnel there was phenomenal. They answered all questions and took great care of my car. I would definitely refer someone to this company. I was completely satisfied with my experience.
Very professional staff! Always smiling and very knowledgeable. Love every experience I have had...many! Would give them one over a perfect 10! Your score...11!
Fix delivers amazing customer service!! Everyone I spoke to, was wonderful! My car was completed very early, and the staff kept me apprised of the progress at every step. I was thrilled to see my car was cleaned inside and out; was not clean when I picked it up that I almost didn't recognize it!
I am telling my friends about Fix, and I will be back when I need more bodywork done.
Everyone was very helpful and polite. The repairs were done sooner than expected, and I was contacted right away.
Taylor was amazing she always kept me informed
very happy and satisfied with entire process...
Not only did they keep me updated, but I got my car back and felt like it was detailed!
It was done in a timely manner. I did like getting updates on the vehicle.
It was a great experience for me and my truck looked awesome.
Job was done in amount of time they estimated. All work was accomplished flawlessly as far as I can tell. Great job by all at fix auto.
Great customer service and work so far.
Awesome staff super friendly, and quality work thank you
Upon my first car accident, Fix It made my experience easy! I dropped my car off and their awesome staff helped me with everything! I received updates frequently regarding where my car was at in the process along with friendly notes like "Enjoy the Sunshine"! They also fixed my car 13 days earlier than expected! I am so pleased with their friendly service and would recommend them to anyone! Thank you Fix It for all your hard work and making my first car accident a breeze to get through!
Vehicle Make : Volkswagen
The work was done quickley on short notice and they did a fantastic job! Would recomend to family and friends
Leandro was really nice, explained everything g and was helpful! He actually helped me with my 2 carseats. Outstanding!
Very professional and helped make the process painless
Great customer service. The mechanics did an excellent job and in a timely manner. I will definitely recommend this place to my friends!!
Eric and his team were fantastic! Thank you for the great service, my car looks like new again
Great customer service from start to finish. I knew what was happening with my Jeep on a daily basis. It was finished early and looks great!
The were great and really took their time making sure I understood exactly what I needed to lnow
Everyone were very nice and made me feel like they was glad to serve.
Leandro provided excellent service...and the service guys did a wonderful job on my car...thanks
Very professional and curtius. The truck was done ahead of schedule and looks perfect. I would use Fix Auto again.
Great experience. Everybody super nice. Car looks great!!!
Excellent communication and very courteous. Flawless repairs as far as I can tell.
They were very friendly and polite. I'm very pleased with the service I got.
Vehicle Make : Mini Cooper
Very quick and professional . I was updated throughout.
Everyone was awesome! I received amazing customer service and felt that they went above what they had to.
Having no issues with my vehicle I love and will be recommending this place. Thank you Fix auto
Estimator missed damage resulting in added cost after repairs began. New paint has "runs" in it. Rock chip areas in bed painted over. I would think somebody would sand them when you had to paint the area around them. Poor or no quality control. Front area staff very helpful and nice to interact with.
The best experience I have had in 15 years of being a fleet manager dealing with company vehicle body repairs thank you very much!!!
The finished product is amazing. Unfortunately I wasn't getting updated as frequently as I was told I would be and had to call multiple times to find out the status of my vehicle even when I was told I would be receiving a phone call. Overall everything was great. The employees are super nice and understanding.
It was fast,easy, and a great experience. I've recommended plenty of customers to your body shop and will continue to do so!!!
Thought everyone was very professional and considerate. I did think it took a little long, but I'm not familiar with painting/detailing cars.
Everyone at Fix Auto on 5th were very nice and profesaional. I have no complaints about the service or the work.
I was very satisfied with the adjuster and office staff. I would like the shop folks to ensure all compound has been removed prior to pick up. Also, for some reason the back seats were not lying down as they were when I dropped off the vehicle and the back luggage area had dried mud and dirt on the floor area. The last time I brought my truck in to have work done on it at the main shop on Gambell the detailing that was done after the work was exceptional.
Amazing repair and customer service
Very timely, professional and friendly ????????????????????
Delivery of the vehicle was above and beyond we really needed it and I will certainly recommend your team to my friends and family.
I really like receiving the text updates. Every person I spoke with was friendly and very professional. I liked how every step and repair procedure was thoroughly explained. Great work! Keep it up!
Hreat customer service and work on the repairs.
I had a couple of panel alignments that needed attention and Fix Auto took care of on the spot. I'm very satisfied with the service. Fix Auto texted almost daily with my vehicles progress making my experience working with them great. Thanks
Everyone I spoke with was so polite and answered my questions to the best of their ability. I had only been living in Alaska for two months when my car got hit. I was a bit bummed that it took a whole month for repairs to be made, but the text updates helped keep me calm and know that things were getting taken care of.
Thanks for fixing my car. Work was ahead of schedule and looks good.
Everything from dropping th car off to driving it home fixed and clean was great! The staff was incredibly professional and friendly. Thanks for everything, your company and the anchorage fifth avenue staff made the process very easy!
Customer service was great!my car looks like it has never been hit! They got my car fixed within the promised time frame. They gave me cinstant updates anout my car and kept me in the loop! Great staff!great people! Im super happy!very professional!
It was okay. I just wish that when they realized they wouldn't not be able to do a proper alignment on my car do to other previous non related damage to my car. It would been nice to know instead of picking my car up and driving it and my car steering being completely off and I call and ask about it then you want tell me. Also strangely got my car back with my headlight being out and signal light out, and on top of that my driving side floor mat was not there when I picked it up. But you guys did fix it in timley matter I do appreciate that. And the lady help me through. The process was nice and friendly.
Everyone I dealt with was friendly, helpful and timely.
Amazing job!!! Beyond happy staff and managers were extremely polite and professional especially the car repairs mmanager!!!
I was very pleased with the repair work, but I was pleasantly surprised that you took the time to detail my vehicle as well. Thank you for that!
They did a good job I would use them again!
Everyone from start to finish were awesome.
Front desks was on top of everything and very informative. They were very friendly and helpful. The guys in the back did an awesome job on my dodge dart. You guys are awesome.
Everything was wonderful. It was great to have text communication to know the status of parts coming in and repairs being done. I would recommend this establishment to anyone. Thank you for the hard work
This was the best shop I've ever been to, they all did a great job and made my truck look amazing
You guys did a great job on repairing the car, very clean, a day earlier that expected,excellent and professional service.
Went above and beyond expectations will recommend this place to my family and friends.
Amazing job! Very kind and curtious! Got the job done fast and quality work. Excellent staff and comforting in your time of need. 10/10 stars!
I loved that I was kept up-to-date during all repairs and that Fix Auto made sure to have my car in and out of the shop in less than a week. Amazing customer service!
I want to think Crystal and Stacey for keeping me up to date and having my car ready early. It is much appreciated due to our upcoming PCS at of state.
Fix auto went beyond my expectations. They really do take care of you in your best interest, the owner and the receptionists were always in a good mood and courteous. Would recommend to anyone.
Good customer service and great work on my car.
The staff was very friendly and helpful. I was very pleased that my repairs where finished a day early. They made everything easy and were very accommodating to my schedule.
Highly appreciated the progress notifications and the work on the car is amazing
Thank you so much for such fast and professional work and customer care!
I am very happy with fix auto! They had excellent customer service!
They did wonderful. Very happy with the service.
Fast, professional service. Quality of work was great.
Very helpful in a very tricky situation. The job was done early, the customer service was excellent and made dealing with the insurance a breeze. Cant thank them enough.
Returned to FixAuto after my first experience with them left me impressed to the utmost. Second time around was just as great as the first. I hope I don't have to come in again for some time, but if I do, I know my car is in excellently skilled hands. Thanks!
Great Shop! Finished Early kept me updated and were courteous and professional.
The timely service and hassle free customer service at fix auto as amazing . After my car was a victim of a hit and run , I was very distraught . Thanks to fix auto I honestly felt like everything was ok ! Thanks for your great service I will let everyone know that if they need auto repairs done then fix auto is the place to go !