Fix did a very nice job of repairing the vehicle. They kept in contact and were always available for questions. The repair took a long time but parts availability was a problem, and the staff went the extra mile to resolve the parts problem by bypassing the manufacturer and buying a good used assembly to harvest the part from. The detailing work transformed a kid junk filled car into a clean used car. Next task is to purchase wheel locks so the crackheads can't try to steal my wheels/tires again!
Great friendly costumer service gave them my car and was done super quick they said around February it would be done but ended up to be done January 13 i will for sure come back
I got my vehicle back a week sooner then they had initially thought!! This made me ecstatic! The periodic email to tell me where things were at was extremely helpful. The only thing which was a little annoying is that they kept calling my mother instead of me. The only reason they did that was because her name is on the insurance as well. In cases like that it would be helpful if there was a way to mark the account so you know whose vehicle it is. As I stated earlier we both are on the insurance but the vehicle was bought and paid for by me. I did tell Taylor that but I cannot remember if he said he could mark the account as me being the main individual or not. All in all I have been to Fix-It two times after being hit and both times they done great work! And they warranty the work they have done as well. Best choice for good service and updates on how the work is coming along!
I enjoyed getting the txt update
Vehicle Make : Volkswagen
Extreemely curteous. Prompt and precise up to date information on progression. Easy and pleasent experience.
I like that I get updates right away!! Nice people to work with.
I had a receiver I purchased and asked Barry if it could be installed while the bummer was off. He said no problem just let them know. When I dropped the truck off I told Taylor it was in the passenger seat. When I went to pick up today I was told it was not. Barry came in did not address me but he seemed annoyed and said to Taylor he didn't hear from me.
They had the mechanic available and had it installed. Barry did not address me once even when I had questions regarding the time for repair labor.
I initially felt good about having my truck repaired at Fix. Other than the friendliness of Taylor and the fact the bumper is done, i will not refer or be back to Fix Auto.
Very fast and good work. Liked that I was kept informed of progress via texts. Easy payment and pick up too.
Working with kekoa always goes smooth and car looks amazing!!
Your team went well above any usual customer service by going through their rubbish bins to find an item of my late husbands that had been mistakenly thrown away. It's something I would love to tell you in person because it meant that much to me.
Thank you so very much
The service received at Fix Auto was top notch. They made you feel like you were their top priority and the communication was great. My auto was completed on time and looks beautiful!
The job was done in a good amount of time and the customer service was amazing.
Extremely nice and friendly staff. Fast and clean repairs saved me a week on the rental that was out of pocket. Did me a great favor getting g it done quickly! Thank you very much I would recommend Fix Auto!
The customer service was great and the repairs were completed in a timely manner. My car was cleaner than it was when i took it in. A job well done!
Very well done looks great!
Leandro did an excellent job, keep me informed and was very helpful.
Both the adjuster and Miss Taylor were exxeptional! Wonderful costumer service! Thank you!
I want to thank y'all for everything. They did a wonderful job couldn't pick a better services. Thank you!!!
Fix Auto went above and beyond and exceeded all my expectations. I am completely satisfied and I highly recommend this place.
From the moment you walk in to the time you drive off in your perfectly repaired car, you are treated enthusiastically with respect & pride. My pickup is beautiful again thanks to all the excellent people at Fix Auto!!!
Everything was handled very efficiently and professionally. I was especially impressed with the expeditious handling of the initial claim by Barry Brooks the Estimator. He was able to assess damage and schedule my repair all within 20mins of first arrival at Fix Auto. I also want to highlight the outstanding customer service provided by Taylor the receptionist. She was also so polite, pleasant, and professional in all manners of communication with me. The text notifications were perfect! Great job Fix Auto!!
My car is awesome!! The repairs are flawless and the inside is soooo clean!! I will definitely recommend fix auto and if my car ever needs body repair I will be back!!!
Awesome working with you guys! Thank you for the great workmanship and attention to detail.
Unfortunately still saw damages. Fix auto is super awesome though to take my vehicle back in and to continue repairs
Very good customer service, the staff was very personable. I liked the follow through and the texts to keep me informed of status of my vehicle
The young woman at the front desk was an absolute pleasure. And he workmanship obviously showed care. Thanks!
Great customer service. I appreciated being updated frequently without having to call. They made it as easy as possible.
Did very well done job on the repare and time
Everything went according to what was explained to me. Thank you.
The professionalism and staying in contact with me through out the process. I am completely satisfied with the work and the service that I received .
Vehicle Make : Mitsubishi
Everyone at Fix It Auto was pleasant and friendly. They took a genuine interest in making sure that the car was fixed to our liking in a timely matter. Their customer service skills are exceptional. Thank you, Fix It Auto!
I was told my car would be done by Friday and didn't get it back until Wednesday afternoon the following week. I had to call on Monday to hear that it might be done by the end of the day and didn't get a call or an update at all Tuesday until I received a text for an update Wednesday before it was finished.
Great customer service and thank you for keeping as updated at all times while my truck is in the shop.
I don't know where to begin so I'll just follow my heart. From the minute I walked into FixAuto, I was treated with respect. The receptionist Taylor is a godsend and I hope you give her and her manager Kekoa a HUGE raise because they deserve it. My car was stolen then recovered and my emotions have been a hot mess for a minute(never had this happen and never thought it would in my own hometown). As soon as they saw me crying, they reassured me they would take care of me(AND THEY ABSOLUTELY DID!!). They did more for me than the local police I pay taxes to, sadly. Kekoa, the FixAuto version of The Rock(if not better) was completely understanding and let me know everything was going to be ok.Taylor picked me up from the airport after hours when she didn't have to because she is that awesome!!! Overall, I have to tip my hat off to the current crew at FixAuto and give them an A+!!!! When someone is going through difficult times, it's important that they feel safe and welcomed. Hopefully I will not have to see them again for my car because that means something happened to it(lol) but you can bet your bottom dollar when and if I do, they will be the first company I'll think about and go straight to!!!!!! Great job and thank you so much guys for making me feel safe again!!!
The true definition of excellence and customer service. I will only my cars to Fix Auto for any future repairs. Thank you for the high quality repair and the status updates throughout the repair process.
Outstanding staff & service
I thought it was the best repair and detail of my car, ever. You guys even cleaned the tupperwere i forgot in the front seat. Most places would have thrown it away. Wich i wouldn't blame you if you did. Will reccommend anyone needing body repair to go to you guys.
Great Job and Tanya did a great job keeping me posted on the progress. Thanks.
Customer service is excellent. Was thoroughly surprised of the condition the car was returned. The inside was perfectly clean.
Overall I am very happy with the service. I would've preferred to have my vehicle back by Monday though. Mistakes happen though. No worries.
Unfortunately I have been hit twice in less than a year, in both instances Fixx has worked on my car. In both instances they have done great work. From the front desk to the finished product they are complete professionals. I hope this does not happen again, but I know where to take my car should it be.
From the front desk receptionist to the repair crew and the guy I checked out with, it was a pleasant experience. Thank you
Great job, thanks for the quick service
Vehicle Make : Volkswagen
Everyone there very nice and Took the time to ask questions was a been help and I can help me. My vehicle is ready when he said it would be and they didn't awesome job
2 thumbs up.
My truck looks great! The Fix auto team did an awesome job! Erik was very quick and professional with his estimate, paperwork, and communication with my Insurance company. Taylor is incredible, and kept me posted every step of the way. Awesome job guys, I'm very happy.
Happy with service and personnel Thank you
I would recommend these guys to anyone and everyone as great service, friendly, and kept in communication.
I'd like not to have another incident but I'm going here I do!
Thank you so much for all of your time and assistance! The text updates were so helpful and the delivery was so appreciated. You all are the best!
A life saver in getting it back to me on time
They were the best!! So fast and professional the whole time!
Happy to get my jeep back looks and rides good good job
Excellent service -- workmanship and communication. Would use Fix again.
Vehicle Make : Volkswagen
just keep doing the things you are doing because you are doing a great job.
They were so accommodating, kind and helpful! A very pleasant crew of people:) I will always come back here for work on my car.
You guys did an excellent job, I'm very satisfied with your the effort you put to fix my car. I love it????!!!!
Great service. Would return if need arises.
Great staff! Very helpful & friendly!
Everyone I interacted with were polite and friendly and the repairs look fabulous.
Thanks for making everything work in time for me to ship my car!
The team at Fix Auto 5th Ave is absolutely amazing. From the receptionist to the manager and everyone in between, they are all very friendly and helpful. Great experience overall and I would recommend Fix Auto to anyone who needs their vehicle worked on.
very good customer service
Amazing job. Very friendly staff. Did quality work and got it done fast. Always kept me updated.
Thank you so much for making this very frustrating experience of getting my car backed into so smoothly fixed. I appreciate that you dealt with the other guys insurance company, you told me upfront on what to expect, and kept me up-to-date on the progress through text messages. In addition, I was pleasantly surprised when my car was ready earlier than expected. Lastly, thank you for the car wash and vacuum! It look beautiful!!
Fix it auto got me car back up in running two days sooner than expected! the updates put me at ease knowing I would be back in running in no time! Amazing work highly recommended
The repaired area looks better than it did before the accident. Taylor was great at providing almost-daily updates on progress, and was great to work with in coordinating pick-up even though it had to wait a few days. Kekoa was great to work with, and despite the circumstances that brought me there everyone made it a really positive experience. I have work unrelated to the claim I need done, and this shop will absolutely be my first call when I get around to having it done.
The entire team was phenomenal from beginning to end! Thanks for taking such good care of my Nissan, she looks marvelous and I appreciate the text updates throughout the repair process and extra care that went into the paint job. I'm telling everyone how wonderful you all are.
Also, Taylor is a rockstar. Thanks for being so friendly, personable, and just all around awesome. Thanks so much for the reassurance and updates.
Vehicle Make : Mini Cooper
I will have more work done in the near future.
A portion of my grill that was to have been out sources to Total Truck still is not completed. I've called Total Truck several times. Could I get a status check?
The personnel there was phenomenal. They answered all questions and took great care of my car. I would definitely refer someone to this company. I was completely satisfied with my experience.
Very professional staff! Always smiling and very knowledgeable. Love every experience I have had...many! Would give them one over a perfect 10! Your score...11!
Fix delivers amazing customer service!! Everyone I spoke to, was wonderful! My car was completed very early, and the staff kept me apprised of the progress at every step. I was thrilled to see my car was cleaned inside and out; was not clean when I picked it up that I almost didn't recognize it!
I am telling my friends about Fix, and I will be back when I need more bodywork done.
Everyone was very helpful and polite. The repairs were done sooner than expected, and I was contacted right away.
Taylor was amazing she always kept me informed
very happy and satisfied with entire process...
Not only did they keep me updated, but I got my car back and felt like it was detailed!
It was done in a timely manner. I did like getting updates on the vehicle.
It was a great experience for me and my truck looked awesome.
Job was done in amount of time they estimated. All work was accomplished flawlessly as far as I can tell. Great job by all at fix auto.
Great customer service and work so far.
Awesome staff super friendly, and quality work thank you
Upon my first car accident, Fix It made my experience easy! I dropped my car off and their awesome staff helped me with everything! I received updates frequently regarding where my car was at in the process along with friendly notes like "Enjoy the Sunshine"! They also fixed my car 13 days earlier than expected! I am so pleased with their friendly service and would recommend them to anyone! Thank you Fix It for all your hard work and making my first car accident a breeze to get through!
Vehicle Make : Volkswagen
The work was done quickley on short notice and they did a fantastic job! Would recomend to family and friends
Leandro was really nice, explained everything g and was helpful! He actually helped me with my 2 carseats. Outstanding!
Very professional and helped make the process painless
Great customer service. The mechanics did an excellent job and in a timely manner. I will definitely recommend this place to my friends!!
Eric and his team were fantastic! Thank you for the great service, my car looks like new again
Great customer service from start to finish. I knew what was happening with my Jeep on a daily basis. It was finished early and looks great!
The were great and really took their time making sure I understood exactly what I needed to lnow
Everyone were very nice and made me feel like they was glad to serve.
Leandro provided excellent service...and the service guys did a wonderful job on my car...thanks
Very professional and curtius. The truck was done ahead of schedule and looks perfect. I would use Fix Auto again.
Great experience. Everybody super nice. Car looks great!!!
Excellent communication and very courteous. Flawless repairs as far as I can tell.
They were very friendly and polite. I'm very pleased with the service I got.
Vehicle Make : Mini Cooper
Very quick and professional . I was updated throughout.
Everyone was awesome! I received amazing customer service and felt that they went above what they had to.
Having no issues with my vehicle I love and will be recommending this place. Thank you Fix auto
Estimator missed damage resulting in added cost after repairs began. New paint has "runs" in it. Rock chip areas in bed painted over. I would think somebody would sand them when you had to paint the area around them. Poor or no quality control. Front area staff very helpful and nice to interact with.
The best experience I have had in 15 years of being a fleet manager dealing with company vehicle body repairs thank you very much!!!
The finished product is amazing. Unfortunately I wasn't getting updated as frequently as I was told I would be and had to call multiple times to find out the status of my vehicle even when I was told I would be receiving a phone call. Overall everything was great. The employees are super nice and understanding.
It was fast,easy, and a great experience. I've recommended plenty of customers to your body shop and will continue to do so!!!
Thought everyone was very professional and considerate. I did think it took a little long, but I'm not familiar with painting/detailing cars.
Everyone at Fix Auto on 5th were very nice and profesaional. I have no complaints about the service or the work.
I was very satisfied with the adjuster and office staff. I would like the shop folks to ensure all compound has been removed prior to pick up. Also, for some reason the back seats were not lying down as they were when I dropped off the vehicle and the back luggage area had dried mud and dirt on the floor area. The last time I brought my truck in to have work done on it at the main shop on Gambell the detailing that was done after the work was exceptional.
Amazing repair and customer service
Very timely, professional and friendly ????????????????????
Delivery of the vehicle was above and beyond we really needed it and I will certainly recommend your team to my friends and family.
I really like receiving the text updates. Every person I spoke with was friendly and very professional. I liked how every step and repair procedure was thoroughly explained. Great work! Keep it up!
Hreat customer service and work on the repairs.
I had a couple of panel alignments that needed attention and Fix Auto took care of on the spot. I'm very satisfied with the service. Fix Auto texted almost daily with my vehicles progress making my experience working with them great. Thanks
Everyone I spoke with was so polite and answered my questions to the best of their ability. I had only been living in Alaska for two months when my car got hit. I was a bit bummed that it took a whole month for repairs to be made, but the text updates helped keep me calm and know that things were getting taken care of.
Thanks for fixing my car. Work was ahead of schedule and looks good.
Everything from dropping th car off to driving it home fixed and clean was great! The staff was incredibly professional and friendly. Thanks for everything, your company and the anchorage fifth avenue staff made the process very easy!
Customer service was great!my car looks like it has never been hit! They got my car fixed within the promised time frame. They gave me cinstant updates anout my car and kept me in the loop! Great staff!great people! Im super happy!very professional!
It was okay. I just wish that when they realized they wouldn't not be able to do a proper alignment on my car do to other previous non related damage to my car. It would been nice to know instead of picking my car up and driving it and my car steering being completely off and I call and ask about it then you want tell me. Also strangely got my car back with my headlight being out and signal light out, and on top of that my driving side floor mat was not there when I picked it up. But you guys did fix it in timley matter I do appreciate that. And the lady help me through. The process was nice and friendly.
Everyone I dealt with was friendly, helpful and timely.
Amazing job!!! Beyond happy staff and managers were extremely polite and professional especially the car repairs mmanager!!!
I was very pleased with the repair work, but I was pleasantly surprised that you took the time to detail my vehicle as well. Thank you for that!
They did a good job I would use them again!
Everyone from start to finish were awesome.
Front desks was on top of everything and very informative. They were very friendly and helpful. The guys in the back did an awesome job on my dodge dart. You guys are awesome.
Everything was wonderful. It was great to have text communication to know the status of parts coming in and repairs being done. I would recommend this establishment to anyone. Thank you for the hard work
This was the best shop I've ever been to, they all did a great job and made my truck look amazing
You guys did a great job on repairing the car, very clean, a day earlier that expected,excellent and professional service.
Went above and beyond expectations will recommend this place to my family and friends.
Amazing job! Very kind and curtious! Got the job done fast and quality work. Excellent staff and comforting in your time of need. 10/10 stars!
I loved that I was kept up-to-date during all repairs and that Fix Auto made sure to have my car in and out of the shop in less than a week. Amazing customer service!
I want to think Crystal and Stacey for keeping me up to date and having my car ready early. It is much appreciated due to our upcoming PCS at of state.
Fix auto went beyond my expectations. They really do take care of you in your best interest, the owner and the receptionists were always in a good mood and courteous. Would recommend to anyone.
Good customer service and great work on my car.
The staff was very friendly and helpful. I was very pleased that my repairs where finished a day early. They made everything easy and were very accommodating to my schedule.
Highly appreciated the progress notifications and the work on the car is amazing
Thank you so much for such fast and professional work and customer care!
I am very happy with fix auto! They had excellent customer service!
They did wonderful. Very happy with the service.
Fast, professional service. Quality of work was great.
Very helpful in a very tricky situation. The job was done early, the customer service was excellent and made dealing with the insurance a breeze. Cant thank them enough.
Returned to FixAuto after my first experience with them left me impressed to the utmost. Second time around was just as great as the first. I hope I don't have to come in again for some time, but if I do, I know my car is in excellently skilled hands. Thanks!
Great Shop! Finished Early kept me updated and were courteous and professional.
The timely service and hassle free customer service at fix auto as amazing . After my car was a victim of a hit and run , I was very distraught . Thanks to fix auto I honestly felt like everything was ok ! Thanks for your great service I will let everyone know that if they need auto repairs done then fix auto is the place to go !
Everyone at Fix is wonderful. Their customer service is outstanding and I appreciate the job they did on my truck, the constant updates they provided and the way I was treated throughout the entire process. I would recommend them to anyone in a heartbeat. Stacye and Keko were primarily who I dealt with, and they were awesome!!!!
Loved our experience. Stacey was amazingly friendly and very informative, kept us up to date on the staTua of our vehicle, and even facilitated the return of our rental car!
Barry was great! He kept me up to date with everything going on and the office staff was great too!
The best ,very nice and explained everything ,very knowledgeable about what they do .fantastic experience .wonderful crew
Kekoa and the team at Fix took great care of me. The finished my truck 4 days early and it looks great, thanks guys!
Kekoa is top notch. Kekoa customer service was excellent from top to bottom. The car was repaired, clean, and delivered. Kekoa and the crew exceeded delivery time by completing the vehicle before the estimated time allotted and that in my book that is excellent. That type of service is rare.... Great job!
The service I received was excellent and I am very happy with the work that was done on my vehicle. I would recommend Fix Auto to anyone who needed to have repaire work done.
Vehicle Make : Mini Cooper
Very professional and totally kept me in the loop! You guys are way better than Lithia body shop and Kendall Body shop
Great team at fix auto. They were quick and very helpful. The shop manager was always there to answer questions.
Stacy and Eric were amazing at keeping me informed at all times. Car looms great. Couldn't be happier!!!
Great work completed two days ahead of schedule.
Outstanding work and the friendliest staff I have ever been around!
Kekoa the operation Mgr and entire staff at 5 th ave did a fantastic job on my 04 Monte Carlo rear bumper damage. They finish the job quickly and above expectations. Thank you
The person that help us did a very good job i give them a 10. I will return if i need anymore assistance.
I was completely surprised by the amazing customer service and the quality of work at Fix on Fifth. Thanks!
Great at keeping you updated of the status of repair of the vehicle and any additional repairs that were not found until disassembly had been completed. Excellent job at quality repair in a timely manner.
Fixed quickly and kept really clean. Kept in touch with my cars process, great bit of information as I wait.
Service was excellent, staff were extremely friendly and helpful. The work done made it look like there wasn't even an accident, and they completed the job 6 days before their projected timeframe.
I was very pleased and satisfied with the fast paste friendly service. I would highly recommend your loyal speedy service to everyone.
I am extremely satisfied with my experience at Fix Auto on Fifth. They've gone above and beyond of ANY other auto shop I've dealt with. My car was in pretty severe shape after a woman plowed right into it as it was parked out front of our house. Being a brand new vehicle I was pretty disappointed and didn't think there was much saving it given the level of damage.
I read the reviews of Fix Auto online and thought it seemed like this might be a good choice for my repairs-- I'm glad I did! Stayce was constantly in contact with me via text or phone call throughout the entire process, from ordering and delivery of parts to body work and paint, I knew what was going on the entire time. No other shop has EVER done that for me. I'll admit, I'm pretty picky about how my car is handled and don't usually trust anyone else to take care of it the way I would in regards to cleaning and maintenance, but they've done an excellent job with the repairs and it looks exactly the way it did before the accident-- I didn't think that was possible! I think Stayce and Kekoa picked up on my OCD when I asked if I could use a shammy to dry the car off myself and examine the work they'd done (thanks for bearing with me!). They were totally cool with it and wanted to make sure I was pleased with the work. While I was drying the car off I noticed a small dent on the door on the side of the vehicle that wasn't worked on. I told Stayce and assured her I never noticed a dent on the door before this accident as the car was new, garage kept, and babied, and that I felt this dent was related to the accident (whether it was something caused by the accident itself somehow, the towing process, or maybe an accidental bump in the shop that went unnoticed). She told Kekoa and they both took a closer look. Without question, they decided to make it right, and called a dent specialist in to fix it right then and there before I drove off. I was pretty taken back as I was expecting to have to bring it in another day. Within 10 minutes the dent guy was there, and in another 20 minutes the dent was gone. I was shocked.
All I have to say is, I hope I don't need Fix Autos service again, but if I do find myself in a similar situation again, I would certainly choose them again. I hope they know how much I appreciate all their work and know that I will certainly recommend them to anyone I know!
Friendly,available for questions and on the spot finished the job earlier than anticipated and I have received compliments from friends and customers regarding quality of work thank uou
It would be really nice at 6 and had a pickup and delivery service otherwise you guys got great service and I will be more than happy to recommend all my friends
The staff was so professional. The repairs were done in a timely manner and were high quality. I couldn't have asked for a better experience!
Friendly and very helpful staff.
The employees are very friendly and seem to actually care about the customers. They made me feel at ease during a stressful situation.
They were friendly fast and it was a complete pleasure working with you guys
The repair was done quickly and professionally. During the process, I received wonderful customer service. Highly recommended repair shop. Thank you!
The work performed on my excursion and customer service provided was excellent! They fixed the bumper and sensor of my truck as good as new. My truck was ready right on time and was even cleaned inside and out when I picked it up. The staff is very professional and friendly. They were even so kind and helpful to my kids while they waited for the estimate to be done. Definitely recommend this shop! Great job Fix Auto on 5th!
Thank you guys!! You're amazing!!
I was very pleased with the service.
I would rate it a 10.
They did a great job and my car looks great.
Thank you for your service on my vehicle.
Vehicle Make : Volkswagen
Everyone was very helpful with getting my van fixed. They really seemed to care that not only my van was taken care of but myself as well. They were quick in getting my van fixed and keeping me updated on its progress
Once again Fix Auto was great with customer service and turnaround time. I had a previous accident that they took care of so I went back because of the quality that they provided. Once again they had great attention to detail.
Great job! Very nice people!
Great job! Car looks brand new. I'm loving it.
Great customer service, my car was finished 5 days early, the paint job was phenomenal - it was blended perfectly! Thank you so much for everything!!
I was a somewhat difficult customer with many unusual requests, yet Fix Auto was very accomadating to my needs. They did exactly what I asked for, even if it wasn't conventional. Stacye, the front end counter administrator, was always keeping me updated about the vehicle. If you are looking for quality as well as exceptional customer service, it is well worth the price at Fix Auto. Make sure to pay in full, as that can make things difficult for you!
Great service and quick turn around
Did a great looking job on the repairs to my vehicle.
The adjuster was amazing and ensured me that my car would be given the best care they could offer while fixing the damages as quickly as possible and from my stand point they accomplished just that I am greatly pleased to say they did just that. I am not sure who the mechanics were but I would also like to thank them for fixing and making my car run better then ever
My vehicle looks really good, thanks so much.
Satisfied with the fix on the car.
Karl (State Farm) and Erik (Fix Auto) were on the car for a very thorough examination of the damage the minute I drove in. They were spot on in their review and estimated cost. The quality of the finished work was factory fresh, and a detailing and car wash to boot. Great job, on time and on budget.
They did an awesome job! My truck looks brand new, and the interior detail was a very nice surprise!