I used ABRA because they have a history with my USAA insurance and had very good reviews. The set up process was easy but I had several communication problems during my service. I dropped my car off at the Mitchell Ave ABRA in Cincinnati and they asked if they could transfer it to Lebanon ABRA which had space. This was fine with me. I was told Lebanon ABRA would do my estimate and then call me with it so I could decide if I wanted them to fix an additional 2 scraches on the back with my accident damage and then I would get so many updates that I would be annoyed. After 3 days of no updates and a message from USAAsaying they had payed almost 3000 to ABRA, I called to find out my car was already being repaired and I wasn't told a thing. In fact now that I think about it no one really told me exactly what the damage was and what was done to fix it. After this I did get 2 updates from the Lebanon ABRA the final of which was that my car would be available for pick up at Mitchell ABRA on Wednesday night and they would call when it was ready. By Thursday late morning I called Mitchell ABRA and spoke with Jessica who told me my car wasn't there. After several more calls to both ABRAs my car was indeed located at Mitchell Ave and completed for my pickup that day at 6p. During this process I was told at least 3 times that I would get a call right back only to call them myself an hour or two later. The final time I did this was at 530p on Thursday where informed me that I was called and they left a message. When I said I had not I was rudely brushed off. I then had to press her again to see if my car was in fact ready, which it was. When I picked up my car it was figured out that the gentleman calling me had dialed my number incorrectly. The number on file was correct.
I know that is a long story but final take home comments: 1) would have lived an estimate breakdown with the opportunity to choose to fix my extra scratches and approve the estimate. 2) everyone was very nice and apologetic about how busy and slightly disorganized they were except for Jessica. 3) Jessica was the receptionist who handled my initial drop off at Mitchell and some calls. She was unenagaging at best and rude at worst. I felt like she didn't care and simply didn't try. Nothing I asked of her on drop off (estimate, calls) was followed through on, she told me my car wasn't at Mitchell when it was so I doubt she looked very hard, and after how patient I had been for 10 days of communication confusion it felt like a slap in the face for her to insist I had received a call when I had in fact not. She made me feel like I was the problem. 4) special thank you to Robert and Chris at Lebanon who made this experience better!
ABRA was wonderful! If this ever happens again, I will go back to the ABRA in Lebanon. The service was wonderful and timely.
Got my car back the 2nd day. Repairs well explained. Car extremely clean when returned.
Everyone was really friendly and professional. The repair work was excellent and my car looked better than it did before. They even cleaned the inside of the car. I would recommend Abra Auto Body to anyone who needed any kind of body work
They did a great job and I am satisfied that if I find any issues, they will make it right. We have used ABRA before and will use them again because of terrific customer service.
So far everything was great
Very thorough and called and updated.
The repair was done well and the representative was pleasant and respectful but I thought that the airbag light should have been addressed at abra before I picked up the vehicle
Very friendly staff. All questions answered promptly and professionally. I would definitely recommend Abra to all friends and family.
They were amazing! The staff was punctual, helpful, empathetic and went above and beyond to make sure I was satisfied. Chris was my main point of contact and he kept me updated through the whole process! They even swept my carpets and cleaned the dash and console! Amazing!
Chris was great to work with. We had some challenges and he worked through them. I would use this service agai5
Bob was very pleasant to deal with. The office looked neat, and Chris, who called to let me know the car was ready, was also very nice. The work done on the car was all I hoped for, it looks great!
Great staff, fast, helpful and efficient!
Robert was well organized and executed the repair with great efficiency. He did all the repair on the damaged parts in an excellent manner including the paint job. The car was detailed and spotless when it was returned to me. I was very pleased with the whole job and if I ever need another collision repair this location will be my first choice. Thank you. Arlie Enis
They did a great job really liked what they did and how fast it done and I really like that went above and beyond what I expected and I'm glad that I went great job everyone and I can't think you enough
Work was poorly done when they initially tried to give us. Ack our van. Raised an issue about a chip that was not there prior to the accident and were told they could use touch up paint. When the vehicle went to be fixed from the issues that weren't properly done the first time the chip was still not done. The general manager was being a little condescending in his remarks about where the damage was (chip was also on the back hitch where the vehicle was rear ended). I know exactly where the damage was as I was in the vehicle and injured in the accident. They touched it up with paint and told me I coukd call and make an appointment to bring it back in a couple weeks when they weren't busy. Fine but my issue is I will have no vehicle then while my husband is at work when this chip should have been fixed at the beginning. Then when we went to leave the vehicle wouldn't start. One employee claims it's from him leaving the doors open while he vacuumed the van out. I somehow doubt that as I vacuum the vehicle out regularly, with all the doors open, and never had it not start on me following that. Also, after leaving the body shop we noticed the van pulled hard to the left (changed lanes without trying) and were informed by our insurance company that ABRA stated it needed an alignment but was never done, nor where we ever made aware of this issue. At this point, we won't use ABRA for any future needs.
Job well done. I appreciated the updates during the repair process.
Kept me informed throughout the process. Do it right the first time.
Willing to send the Honda to a Honda repair shop to correct the last problem.
Job well done
It always feels great when you get great customer experience. Chris Rue was amazing.
Wonderful employees and service
The basic body work looks great but we now have a large crack in our front windshield that wasn't there before. I'm surprised it wasn't caught in the final inspection and disappointed since it is new from after we dropped off the vehicle for repairs. We called as soon as we got back which was right after it was noticed. We have left a message but haven't heard anything. This crack never existed before and doesn't look like it has any impact point, just there. That is the primary reason for issue with the repairs.
Amazing job! You can't even tell there was damage and they even vacuumed the interior!!
Awesome job and courteous service
Fast service and good work. Thank you.
Ps I still hope I never see you again
James was awesome to work with....excellent and prompt service! Very satisfied customer!
I was extremely pleased with the work done on my car and the amazingly quick turnaround time! Thank you so much!
I was treated very well and was satisfied with the work on my car.
Very happy with repair, it was done in a very timely manner and the staff was very courteous and professional. I would definitely recommend Abra to anyone needing their vehicle repaired.
Thank you for the fast and courteous service and the awesome detailing.
We did not appreciate the call stating that we would be charged a storage fee if we did not pick up the car soon. This was only 1 1/2 days after being told it was ready for pick up. We live and work out of town, not just around the corner.
The shop was on a very nice location and their place was very clean and well taken care of in the inside. I loved the results that were seen on my car. Everything looked even better than what I expected. And Chris was very nice into helping me and he did also show great service as well. He also treated me in a very nice way in which I liked because that can also give a thumbs up to the overall service. I would most highly recommend for someone else to go there if their car needed a repair.
It seems good at this point. You did a good job.
Thank you James! You made everything better and have my trust that my family can drive this car with confidence.
10/10 they did a great job on the repairs. I picked my car up and a oil light came on so I called them back he told me to pull over where I was at and he would bring me the rental then he found out what was wrong with it got the oil changed and cleaned my car. 100% satisfied. Great company!
Great people to deal with and very fast turn around.
You did a good job. Thank you and we will recommend your Business to our family and friends.
I'm impressed, excellent service from start to finish. Very professional.
I was first impressed with the friendliness of the staff. Then the promptness of getting me a quote and getting me scheduled in so quickly. Then, when the work was complete and I didn't have a way to come pick up the car, you came and picked me up at my house. That is going the extra mile in customer service and that's what customers are looking for today because it is RARE. I will be telling all of my friends to go to ABRA!
The communication was great as was their prompt attention to our needs/requests. We highly recommend Abra Auto Body & Glass.
Great to work with, car looks great, very professional and on time.
Nice experience. Courteous and professional.
My car looks brand new again. Thanks Abra
To everyone:Thank you for being so up front about what was going to happen with the repairs and how long it was going to take. It was as if it was your own vehicle. I really appreciated the courtesy from everyone involved. You really went above and beyond expectations..even the cleaning and detailing. I will definitely be spreading the word around about the great efficiency, workmenship and courtesy. I will even be contacting my insurance company on a job well done. Thank you to everyone involved for such a great experience after such a stressful accident.
Thanks to the team. All was fine as promised and as scheduled. Help with rental car made the entire process hassle free.
Chris was very kind, courteous, and helpful! We will recommend ABRA to friends and family and if ever needed we will be returning customers!
Job well done. All work clearly explained. Worked with my insurance company so I didn't have to be the go between (USAA). Hope I won't need their services in the future ???? Would recommend
They were quick, polite and vacuumed my car.
The process was very smooth. The staff was friendly and professional and the repair was done quickly and satisfactorily.
I appreciated your friendly courteous staff and the speed with which they repaired my vehicle back to its original appearance. The unexpected vacuuming or of the interior was an added surprise. Thanks for a job well done.
I have had work done on my other vehicle from Abra before. I am pleased with their service. They do an awsome job!
Great group of guys they explained everything to me when over the entire process did a complete walk around of my vehicle before and after explain to me what they were going to fix and what they did fix and how they did it
Everything went very well and am very satisfied. A
Great job great people and the **** there is the best thanks
as long as I'm in this area I will be taking my car to your Lebanon location for any auto body or mechanical issues excellent service way above what I expected
Great job looks great, cleaned the car up great was not expecfing that. Good job thank you
Very pleased with the service. Our car looks great! Thank you!
Vehicle Make : Volkswagen
Customer service was awesome.
My car looks great. It looks like it was never hit
We had an outstanding experience. They told us what they were going to do and kept us informed every step of the way. very impressed with the cleanliness of the shop and the quality of work that went into our car. A clean and detailed car received upon delivery is a very nice touch. If we should ever require auto body or glass work in the future Abra is where we'll go. We'd definitely recommend Abra to our friends and colleagues.
Great service and nice people!!
Great crew. Excellent communication. Highly recommended
Nice work and very professional!
The bumper is not put on right. It and the piece above are not flush with the lights. Very disappointed
I have no words. They were amazing
Just wanted to say that James lawless and his crew at the Lebanon Ohio location turned my accident nightmare into a flawless recovery. My truck looks better than new and I couldn't be any happier. Much thanx to all of u!!!!
Amazing people and service.
Loved the text updates. Friendly and courteous staff. Explained what had been done and pointed out lifetime warranty on the repair.
Your customer service is excellent. The quality of work
was also excellent. I could not ask for more. I will recommended them to my friends and when I need work done, it will be them.
They were fantastic. I had amazing service from beginning to end. I will definitely recommend them to anyone needing auto reapair
Very fast service with communicating through out the process. Very happy we chose you for our repairs.
Great doing business with. They handled the job
very well. The communication was perfect. I'm very
sastisfied with their service. Thumbs up ????????????
Kept me informed during repair!! Not afraid to answer any specific question at pick up!! Thank you Abra of Lebanon !!
The paint job looks great, the car was cleaned inside and out which was a pleasant surprise, and the service was very fast. Thanks a lot guys.
Engine checking light is on. Failed to contact customer and insurance before customer picks up the car. Now trouble customer to take the car back again or customer has to do on his valuable time
Very friendly & good to deal with
Excellent customer service! Would recommend to friends.
The staff made the experience very smooth and painless.
I feel like I have made new friends. Everyone was so nice and helpful and my car looks great. Thank you all for a fabulous experience!