Vehicle Make : Mitsubishi
I am so happy with my experience with abra. From the first phone call I made to them I was treated with respect. From a customer's standpoint, dealing with car problems can be extremely stressful. Most mechanics and body shops that I've dealt with treat customers like idiots and you can tell that they try to take advantage of you. I had a very different experience with Abra. Tonya was great, and the manager Matt was especially helpful. They kept me up to date throughout the whole process. Their customer service is far beyond that of any I've received in the past from other body shops. Not only that, but my car turned out excellent, and I was back on the road quicker than I expected to be. I have already recommended Abra to others and will continue to do so in the future. Thank you to all the staff at Abra auto body for making my stressful situation much easier to deal with.
Very nice. Appreciated the car detail too.
They did a good job and they are very good with letting the customer know what's going on with their vehicle
Friendly staff. Great service. The ability to have a "one stop shop" is very convenient. Great text communication. Happy with everything.
My whole experience with ABRA was amazing. I'm astonished how quick of a response I received from my Auto Damage Adjuster Miss Maggie Proffit , Geico
Insurance and Angie **** customer Service Manager (ABRA) , Matt Stiffler General Manager (ABRA). My accident happened on a Monday night I contacted Geico Insurance and my vehicle was completed Thursday afternoon. Unbelievable the team work from everyone and how I was always kept up to date with the whole process. I have had nothing but great comments on the work
From everyone who has seen the finished workmanship. All the way from repairs to they even washed and detailed (cleaned) the outside as well as the inside of my vehicle.
I have recommended to everyone if you have any auto body work or glass repair the best service and quick to respond ABRA Auto body and glass is the BEST.
Thank You All from start to finish for everything!! "Great Job"
Excellent work! Thank you so much. Will definatley use again and/or recommend.
Jerry did a great job on fixing my car. He even convinced my insurance to cover some damages that weren't due to the accident!
Love that i gave u a dirty car and got back a clean car. Lol????????
My hood was not replaced. I have pics from the accident scene showing that the hood was damaged in the collision. Instead I get a car with a bunch of touch-up paint on it. I'm not pleased at all and I will file complaints with my insurer and the BBB.
Job well done. Thank you!
Great office personnel.
Fast and professional repair.
No complaints loved the service I was given!
Very welcoming, awesome work and great people. Thank you.
Quick and good work. Excellent communication
Each and every one not only from Abra but also from Enterprise was so professional, kind and very knowledgeable. Your staff is fantastic and if I have any contact with anyone who could use your services, it'll be a pleasure to refer them to you. Thank you for everything!
Excellent job start to finish.
The experience was better than expected! Thank you so much
Excellent customer service. The staff exceeded all my expectations. I will not hesitate to use ABRA in the future .
They did such an awesome job on getting my car back to me in a timely manner. They were able to get my car repaired the same day that I dropped it off and were extremely nice throughout the whole process. If my car does need repairs again (and hopefully it won't lol) I know where to go.
Ashleigh was really great on managing my repair. And I give her and the entire team great thanks and appreciation on the way they handled my repair. It only took two days and my car looks great!I am very impressed! Thanks!!!
Reading,is not a problem but,a little sign 5by7 to inform a customer of paying or one of the several documents can be done in a more courteous way,ie,can be noticed, your reps,by mouth, courteously!!!
Besides the good job they done on my car. I was kept up to date on the progress of my car whether call or text
Not only was the job well done, everyone was very nice. Good customer service means a lot.
Very excellent job on the body work and the paint job but what surprised me how you refilled all the fluids in my car.I never seen anything like this! And also the details list of all the parts needed for the repair. Excellent job!
Very professional and prompt!!! Good service altogether.
Great work done on the vehicle. Can't even tell it was involved in an accident. Very pleased with the customer service and updates. Hopefully I do not have another accident any time soon, but if it does happen, I put my full trust in Abra to get the job done.
It was a pleasure to have your company repair my car. It was a better experience than I could ever have imagined. Thanks to Ashlei from your corporation, to Maggie from Geico, and Kristen from Entrrprise. Each one was very thoughtful and helpful. Thank you, thank you!
Thank you to those who actually repaired the damage to the car. Beautiful job!! Thanks for getting it done so quickly! Your efforts did not go unnoticed!
Often a corporation asks if a customer would recommend them to others. I usually don't answer that question. You didn't ask, but I must say that I would definitely recommend ABBRA!
Professional, pleasant experience
I really liked the daily service text messages
The people were very kind, however communication was poor. I received texts that my car would be ready soon but no follow up. I picked up my car last Friday, but received texts just yesterday and today that my car was done. Well I hope so because I've had it for four days....
Uncertain timelines, my calls & messages were not returned & possible faulty workmanship in door electronic lock that was replaced.Battery cable not reconnected properly after disconnected to replace accident damaged rear door. Discovered loose cable after truck wouldn't start after stopping @ store on my way home from ABRA.
They showed great customer service, very helpful and great work on fixing my car. I will definitely recommend
Very professional. I was kept up to date about the progress of my repairs every step of the way! Customer service is everything and I was provided with excellent service.
I am so happy and delighted about the work performed on my car. The staff was wonderful and patient with me, since I asked at LEAST 30 questions while dropping off my car. They took the time to make sure all questions were answered and understood. I also appreciated the updates received via text, letting me know the progress. They also handled my rental car reservation. No need to stress here! The end result was AWESOME. I TOTALLY recommend this shop to all.
Great customer service Matt was the best
I was happy with the way you have worked with us as a team to see that our truck was repaired thank you so much
Totaly pleasant and non-stressful experience. Ashleigh did a fantastic job.
This claim process was the best experience I have ever had in my history auto claims! I have already told others about my experience of having the appointment setup the next business day and having all supporting personnel in one location and my rental car ready to go. Not only that, but I also received my car back and fixed within 4 days! Now that is great service!!
I received constant updates on my phone.. the repair time was quick... i just left the rental car at abra so that was very convenient whrn i picked up my car everyone was professional and very helpful i would drfinately use abra agsin
Vehicle Make : Mini Cooper
After looking over my car I realized that the over spray on the rear hatch of my car is still noticeable. There is a real nice haze on my paint where it was attempted to buff it out.
Job well done in a timely manner!
Professional and courteous staff, and a fantastic repair job.
I picked my car Mercedes 9/13/2016 I had some done on my car they have over spray on my car and yes I'm very upset
Very respectful in working through many issues very satisfied
I have only good things to say. A wonderful group of people who did a wonderful job on my car.
Thanks for the updates as things progressed
Really enjoyed the updates and the people were friendly and happy
The entire team at Abra did an outstanding job and were very friendly and accommodating. Lisa kept me well informed about each step of the process; I was never left in the dark on the progress of my car. The repair men did great as well, the car looKS like new! Thank you.
Yes completely satisfied. Friendly quality service
Vehicle Make : Volkswagen
I was given the best service that I could imagine. Lisa kept me informed every step of the way and was very nice. The car looked fantastic and it had been cleaned on the inside as well as the outside. Thank you so much!
Quality in a very timely manner, courtesy knowledge staff. You guys and gals rock
My experience with ABRA was great. Rodney kept me updated throuout the whole process and Tonya was just awesome. I also dealt with Lisa who is also amazing
The service was good, when was called that it was ready and we got there and checked, it was quite fixed right in one spot, so they took it back and fixed it right. The evening we picked it up, my husband got there before me as I had a farther drive, so when I got there to pay it was 3 mins to closing and the cashier wasn't the friendliest and she ask it the clerk had gone over the paper work with him and he said no. Other then that the job was well done and we were kept updated with the process.
The staff was so friendly and helpful! Thank you!
I loved the professional manner on how you kept me updated with progress reports and the great job of repairing my vehicle you are the best Thank You George Furman
Thank you for keeping me updated on my vehicle and making my overall experience perfect.
Great staff...no complaints :)
This was my first time at the facility, and I was extremely impressed with the professionalism of everyone I dealt with as well as the speed of repairs and how well I was kept updated. Thanks very much - I will be sure to recommend you to others!
It was a quick service only took 2 days, and representative Ashlei was awesome! Definitely recommending to people.
I had to take my car back in because there were gaps in the work. I haven't heard anything since i dropped it back off 2 days ago.
Appreciate the good customer service, and the options given to me as to the best way for repairs.
Wonderful the car looks great better than I thought it would I appreciated the time and the work that was put in it I would recommend Geico and Abra body and glass to anyone and thanks to Ashley for her kindness
Rodney was professional
Everyone at ABRA did a good job
Rodney is ?the best
I was told it would be detailed and asked about it more than once during the repair process, it was only vacuumed. Also, there are marks in black plastic of windows, a dint on the frame, amd two pieces not completely snapped down
Great job! From start to finish!
Satisfied service received
Best service ever thank you all of you
thank you so much for fixing my vehicle
The people that worked there was extremely nice and helpful. I would with out a doubt recommend your company. The work you guys did on my car looks like new.And you guys took care of the inside of my car unlike others I have worked with in the past.????????????????????
Took to long for repair, I should have opt for a rental. The staff is very friendly, that's for the great service.
Excellent experience ALL around! Thank you!
I was told the headlight that was used to replace my old one is hardly noticeable. It's very noticeable! Secondly the seal around the lense is sticking out because it wasn't properly reassembled. My insurance said my vehicle was supposed to be fixed the way it looked prior to the other person hitting my truck. Having oddball looking headlights doesn't look good. You can put on a 1999 replacement or put on a 1997 on the other side so they match. As long as they match would greatly be appreciated. Thanks
Staff was excellent..and caring
The level of customer service I received while getting my vehicle repaired was amazing. All the way down to the office manager going into the bay area and helping wash my car at the end so they could get it back to me on time. I am very impressed with every part of the process and the outcome of how awesome my vehicle looks after the repairs. I cant even tell the vehicle had been damaged. Thank you!
This is my 2-3rd experience with Abra and the work and service have been exceptional
Service was great. Lisa was friendly and very sweet. Updates were helpful as well. Thanks for your teamwork and gettin my car repaired!
Car looks great and the customer service was terrific.
The customer service was exceptional! Rodney went above and beyond to ensure that I received amazing service. My vehicle looks beautiful and I would highly recommend ABRA to anybody!
Thank you very much and keeping me inform as work was performed. Great job
Greg was really great and kept us informed. The car looks brand new and the experience was top notch from the front desk to the car rental rep. Will highly recommend to friends and family.
Thank you all for the work you did on my car and for being so friendly in a time of stress thanks very much????
Very professional and thorough staff, especially Rodney
After looking my car over I noticed the paint doesn't match, the hood is not aligned correctly, the side front passenger fendor is sticking out/ not fitted correctly. I'm hoping it can all be corrected.
Outstanding service. Thanks Rodney!
Everyone there was so nice and friendly, I know thats the wau things should be but you rarely s÷e that happen in Dayton thanks you made a my week
I was kept updated on every aspect of my repairs. The estimated time frame for the work to be completed was precise. Any questions I had were answered completely and promptly. Lisa was absolutely fantastic, and treated me like family.
They did an excellent job!
I will pass that along to all of my friends and associates !
Extremely friendly staff , job well done and a surprise with a clean truck inside and out!
I loved the updates and I would most certainly recommend abra to someone else!
Everyone was wonderful! Thank you for taking care of my car. I really appreciate it
Vehicle Make : Mitsubishi
Excellent service, very fast, and convenient.
Thank you for your work. The car looks great, and I am amazed that you made it look like nothing ever happened!
Vehicle Make : Volkswagen
Vehicle Make : Volkswagen
Great experience with ABRA.
Abra's friendly, caring staff made a difficult situation so easy. The repairs were completed quickly and my car looks brand new - 100% satisfied!
Excellent service from beginning to the end Tonya was very patient with me when I got lost trying to find the place. I was about to give up and go home but her voice calmed me down and I found it.every one was great the inspector that came out to meet me. Happy ???? ???????? thanks
He did a good job by texting me every tie anything new was happening
Thank you guys for the awesome repair you guys did a wonderful job I really appreciate it.
Thanks for the speedy, careful work. The pint job is especially awesome!
I would like to say I am extremely pleased and satisfied with the work that was done to my car. Everything looked great. Ashlei Bozarth kept me well informed on the progress of my repairs with daily texts.5 stars! Excellent job all around.
Bed did not line up with cab. Will be taken care of, looks good otherwise. Thanks
My car looked really great! I'm impressed with how clean it was when it returned! The paint job looks excellent. You can't even tell that it had repairs. Awesome job! And I was really excited to see my car was vacuumed out and washed. My car looked really great and that's what I like! Thank you so much for everything. And the text updates were really nice too. Especially because I work during the day and wouldn't be able answer my phone is someone called. Super satisfied! Two thumbs up!
Rodney was the best. He helped me out so much and made this process very simple. Thank you so much.
Looks great! Quality work!
Very prompt and excellent service. We were kept in the loop on all the repairs.
The service and repairs went quickly and well done. Ashlee explained everything and made an unfortunate situation a little better.
Very impressed from start to finish. Thank you
You guys did a great job!
Very pleased with customer service and my car looks great! Thank you to the whole staff.
Wonderful everything was grant
Quick and easy service. The people was nice and friendly.
Very fast in completion and a great job.
Quick & efficient service, friendly
Customer support, updates daily. Would recommend to anyone!
Quality of work and speed of completion exceeded my expectations. Well done on all fronts!
Tonya and Rodney were my points of contact. They were really professional and kept me updated every step of the way! Even though my car was 25 miles away I felt extremely comfortable because of these two.
They did a professional job, car looks like new. Everyone I dealt with was very friendly and helpful.
Everyone was friendly. The car was done in a timely manner and everything was explained to us. Thank you so much!
You took excellent car or my car and my repairs were perfect! Everyone was exceptionally nice and helpful.
Great service and excellent job
Greg Dyer was awesome! Service was great! Happy with the results.
I really appreciate the professional way that everyone treated me and really liked the text message updates about my car. I felt like you were able to answer questions about the concerns I had and my car looks great!
Everything was very good and professional the whole experience was surprisingly easy I would recommend
Friendly staff, nice facility, and a job well done on my car. I'll be definitely recommending them to anybody who might need their services.
Rodney made our little accident a lot less stressful. He's a keeper!
Very happy with all of the people at your shop, very fast service and repairs were perfect and looked great. I would highly recommend Abra to anyone that asked .......
The customer service was amazing. Also done an excellent job on my repairs. Thank you
The work that I needed done was finished in record time! I'm very satisfied with the results & time it took.. I'm very happy.... I have dealt with progressive in the past... I will ck out Abra in the future for sure! Thank you very much for an efficient , clean job.
Im very very satisfied with your work so far on my expedition thanks for everything, the time i waited was definitely worth it thank you
The car looked great inside and out which we really appreciated. Surprised how fast the work was completed. Would use you again and would recommend ABRA.
Awesome experience with Rodney and Aaron!! Great communication and they are the ****!!
Great people. Great work!!
Great job. Great service. Was ready sooner than expected. Thank you.
Tonya was very friendly, professional, and helpful. Excellent customer service! Rodney Todd kept me very well informed along the way, I felt like he cared about my vehicle like it was his own. They are the only two that I dealt with directly but I imagine that it is a fantastic team that makes everything run quickly and smoothly!
Everything went smooth as glass on ABRA part. I had a bit of a wait on Enterprise but no harm no foul
The entire team is excellent! Thank you for everything.
I was completely satisfied with the service which Abra provided but, I was more impressed with their day today updates, availability to answer any concerns that I had plus, I love the results of my vehicle.
We always receive great service and flawless bodywork repair by Abra.
Vehicle Make : Volkswagen
Keeping me updated was great!My car looks brand new again!! Thanks alot
I was very impressed with ABRA'S auto body service the repairs made were excellent. I have already told several people about the auto body work and their customer service.
My car has been like brand new since getting it back from the shop, it was great service throughout my experience with ABRA, Thanks!
Everyone was great to deal with.Thank You
Amazing customer service.
Very nice people you have working for you, thank you again for fixing my ford.
Their OVERALL Kindness and Professionalism, had earned them a customer for life. Love Rodney and the entire team!!
A great experience @ Webster St location. Greg did the estimate and scheduled vehicle. Rodney then managed all updates as Greg was out unexpectedly. Rodney is exceptionally service and detail oriented, knowledgeable of the business and how to communicate effectively with customers. Rodney provided timely updates and the vehicle was completed on time. I was very satisfied with the walk thrust and the entire exterior was washed and detailed. It looked great! If ABRA has a management training program I suggest you enroll Rodney. He's capable of much more ! I will recommend based on two experiences I have had.
We like that the geico insurance, car rental and the team were all right there on the same site. The team was knowledgeable in making a horrific experience, a lot easier to deal with. Keeping us updated everyday about the progress of our car was wonderful and we greatly appreciated it. Would recommend this body shop to others.
Staff was very nice and professional. They kept me updated on the progress of the repairs and I appreciated that.
From the start until the end of my car repairs I am completely satisfied. Everyone was friendly & made the whole process a piece of cake on my end. I also love how they kept my abreast of The progress of the work & when it would be done. I would absolutely recommend Abra auto body to anyone needing collision repairs.
I was kept informed almost daily of the status of the repair, which I greatly appreciated. The technicians seemed to take much pride in their work.
The replaced was glowing with less intensity than the old one
Ashlei was great! Very helpful and on top of her job. Entire staff over all was very helpful and friendly!
You all were so very professional and you care about the customers.I would definitely let others know how great the service was.Thanks again for a job well done!
Amazing service. Rodney and aaron were knowledgable, professional and did everything they could to make the best out of a bad experience with my vehicle. I absolutely loved the results. I will not hesitate to come back if i ever need windshield or autobody repair and i will definitely refer this place to friends. Thank you!
They got the repair done quick and kept me informed all during the process. Repair looks great. Flawless integration with Geico. I would highly reconnect them.
The team was very professional and handled my repairs great. Car looks great. Loved the text message updates. Made it easy to plan around picking up my vehicle when completed and returning my rental. Will recommend to others and use you again in the future if needed.
I appreciated everything about the service and I am very happy with the appearance of my car.
Outstanding cutomer service and craftmanship!
You all are absolutely amazing! I've never had such a great experience dealing with a car shop before. Keep up the great work!
Your customer service was truly great and very much appreciated. For some reason businesses are more into money than service. Ashley is a definite plus in your business. Kudos to all of you. My baby was glad to be home and she looked like Cinderella. Lol
Excellent service very courteous and professional
This was such a great experience even though the situation was scary having such a helpful and caring company repairing my car meant a lot. You guys were awesome in every sense of the word so Thank you in all sincerity.
They let us know the whole process, and how it was going.
Too expensive, incomplete job done, there is a gap between head light and bumper, it gets bigger, asked to fux it but got refused, not doing like what was in the insurance estimated list, only done 30% of repair, having a crack sound while driving on the fixed side
When it comes to customer service, you guys go above and beyond anything I ever expected. You are to be commended for all you do for your customers, especially if everyone is treated the way I have been treated; from talking with Tonya in your front office to Rodney who made sure I was pleased with the repairs on my car... and anyone else who took part in the repairs. My overall experience with ABRA Auto Body & Glass can be summed up in just a few words...TOP NOTCH CUSTOMER SERVICE!! Thank you again!
Abra was a pleasure to work with on my recent auto repairs. They were so prompt on keeping me updated. The job was done to perfection. I will definitely recommend them tos friends and family.
Scrapes and a little tear on the panal near the door
I am pleased with the work that was done. I would definitely be interested in using your business again if I ever have to have my vehicle repaired again. I will let others know what a great job you did.
Greg was great the service was excellent the did a really good job
They kept me informed on the progress. The car looked almost new. The extra little things like Cleaning the Wheels and tires plus other made the car look beeter than before.
Ashley was the best when it came to keeping me informed about my vehicle, letting me know the process and steps that they was gonna take and when my car was ready for pick up ...Thanks Ashley
Great job on the timely repair and keeping me updated!
I was very happy with the service. Rodney and Aaron were very nice and professional. I would recommend them and this facility to others.
The staff was very caring. Overall experience was great. Superb job to my truck.
I will recommend your perfection to everyone I know looking for this type of work to their vehicle
Communication was good, turn around time was awesome, everyone was super friendly, texts were very convenient!
Very quick reliable and excellent job
Thanks for taking the time to walk me thou this process of fixing my van after my accident. Her backend looks like new again (lucky her). A big thank you to the whole crew there:)
Everyone was extremely friendly and helpful. I enjoyed having the updates on the progress of my car. Thank you!
Thank you! The service was excellent! My car looks perfect!