Abra's employees are extremely professional and very thorough when explaining what is being done, keeping me updated on the status of the repair, and going over what has been done. I expected a 3 week turn around due to the up coming holiday and was shocked my car was fixed and I had it back in less than a week. I'm very pleased with the work they have done. Between Abra and the insurance company this was incredibly hassle free. I had a great experience with your company and would definitely recommend your company
Such a nice surprise to be kept up to date! Nice work
Delighted with the customer service as well as the repair work. Reuben provided timely updates throughout the repair process and I was at ease knowing he was taking care of my vehicle. In sum, timely, professional service.
Vehicle Make : Volkswagen
Good work and timely repairs
Easy communication with my insurance company Statefarm
Appreciate being kept up to date on progress and any problems.
Great job with the work and with keeping me informed.
Excellent customer service and care. Exemplary job
Was kept well informed about status of car repair and finished job looks great
Everything seems great so far. Thanks.
Very friendly! Great communication!
I had sunglasses in the glasses case. A phone charger in the middle console. Both are no longer in the vehicle. I ask the front desk but they couldn't find them. May have been mis placed during repairs just a little annoyed they are gone. My fault I guess I should have taken more from the car.
Appreciate the whole repair being completed. We feel better that everything was repaired back to normal
They were very pleasant and kept us informed on the process. Will refer to our friends!!!
They were amazing!!! Gave updates on my vehicle and got it done quickly! Ruben is great.
Great job!! Good communication!!
The staff was friendly and thorough. They kept me inform every step of the way and returned my vehicle in fantastic condition!
Great service thanks to Reuben
Thanks for doing a wonderful job on my car and in a timely manner!
It was fantastic. The car looks perfect.
Your customer service is amazing. I feel like how you give us an update with each step that you did on our car. We will definitely recommend you to friends if they need body work on their car. Thank you so much.
Quick turnaround. Quality work.
I appreciated the regular updates and sticking to the timeline.
My car looks amazing! Everyone was excellent in service, communication and timeliness!
ABRA did an awesome job on the repairs to my car. They were fast, friendly, and kept me updated on the progress. The job was completed on time. I would definitely go back
It was nice working with Abra. Abra was also very informative. Keeping us up to date what was happening as it was happening.
Great communication, very personal. Job well done!
Your team was highly professional and genuinely cared about getting the repairs on my van fixed. They managed to take a bad situation and turn it into an enjoyable one. Thank you to everyone that made my car whole again. I will recommend you to everyone.
Great service - Quality job would recommend
We’re so impressed in the quality and efficiency of your work, this is our second time using ABRA and if the need arises again will use ABRA again.
Better attention to detail. Was told 3 times in 2 days that something wasn't communicated. Everything taken care if in the end, but annoyances coyld have been avoided. A+ workmanship on vehicle.
I'm very happy with the way Abra fixes my car, they do a excellent job. I'm always kept informed on the progress being made on my car. I give them a A+. Sincerely Cheryl M
You guys were fantastic and super helpful from start to finish :) i absolutely loved you guys!
Excellent customer service!!
They did a very good job getting the car back to normal and finished it on time...i will refer everyone i know to ABRA. Thank you for taking good care of my car
Vehicle Make : Mitsubishi
Thought they could have done a better job fitting the bumper. Not completely smooth to the body on the left hand side.
Got floor mat on the drivers side dirty.
Good communication throughout; repair appears to be well done. Friendly employees!
You guys did a good job thank you so much
Very professional and courteous. Excellent communication.
The communication was excellent and my car repairs look fantastic. Thank you!
The personnel there were very kind and helpful. Love the updates saves me from calling and checking.
Excellent customer service and incredible work. Will highly recommend you guys for any bodywork. Thank you.
Vehicle Make : Volkswagen
Rob and his team were great. They all did a excellent job on the repair of my fender on my Volkswagen . I would recommend anybody that needs bodywork to them . They were very professional and courteous to my needs. Thanks Tony
Thank you for the quick repairs and great communication!!
Great service, very accommodating, finished work amazingly fast.
Car looks great & your customer service was excellent, thank you so much
Thanks for cleaning my car and Jacob was the guy helped me out. He's a cutie. 10/10 would recommend.
I loved everyone, Robert and others. This was the best experience I've had in a long time. Thank you so much everyone!!
Job well done. Looks like new.
They kept me posted daily
I was very impressed at the speed with which my repair was completed. I was also happy that I was kept up to date on the repair process.
You guys did an awesome job. Very quick getting my car back, and having it completely cleaned inside and out was the cherry on top that I wasn't expecting at all. Thank you!
Staff was VERY welcoming and very professional upon arrival. Very polite, and truly listened to my concerns.
I really appreciated how communicative you all were. With the daily texts that kept me up to date of how the car was doing, when and where my car was being moved to, the status of the car as it was nearing completion - just really good communication overall.
Everyone was so kind and courteous.
Can't wait to recommend people to Abra!
They were really nice and everything was so convenient.
Very satisfied. I would gave liked a sooner heads up on it being done...they sad a week but utter was done in 2 days...as I had already filled the tank of my rental...but the Mgr gave me very valid reasons his it happened and I was really ok with it. Thx for asking.
Vehicle Make : Volkswagen
The repair was completed quickly, however upon picking up my vehicle the lights were on so I required a jump.
Excellent service and terrific experience
Customer service was excellent. The work was done well and very quickly.
They are great. Kept me informed on everytbing. Had my car ready sooner than expected.
ABRA Auto Body & Glass/Beechmont exceeded our expectations.We are 110% satisfied with the repair, timeliness and customer service we were given. We cannot thank them enough with their care of our automobile. We would recommend them with no hesitation. Thanks, Gary & Rosemary K
Great job on my Dodge Charger!
The folks at abra were fantastic. Jacob listened to what we needed,was easy to work with and coordinated the job beautifully. Communication was great and the completed job is beautiful!
I was so pleased as a self paying customer that ABRA was able to complete the necessary repairs in an excellent fashion and still stay within my budget. U will definitely be referring friends to ABRA.
Amazing service that exceeded my expectations, I would recommend Abra to a friend
Everyone was very courteous, from the front desk to the repair guy. They kept me updated every step of the way. My vehicle was finished in no time at all. I will continue to refer many to Abra! Great job guys!
Love how quick and efficiently everything was handled my car looked like new when I picked it up will definitely be back if we have a need and will recommend to my friends
Very pleased with the speed of the repairs and good communication throughout the process.
My car was clean when I dropped it off . But it had a dent in the hood . When I picked it up it was spotless and you could not tell there was ever a dent in it. Thanks for being honest and I appreciate you being prompt . Would definitely recommend you to my friends . Sincerely Bill guinn
I tried to do your other survey for reason I could get to work I was very pleased with the whole process
Very professional, kept me updated with everything absolutely amazing I will recommend them to any and every one. Very friendly and explained every detail always put us first outstanding!
Awesome crew to work with, they kept me informed with every development. They worked hard to get my car back to me. I can't say enough good things about them.
The car looked like it just rolled off the showroom floor for the second time! They kept me up to date on how the repair was going. Also they had me back in my car very quick. I think they started working on it before the car cooled off when I dropped it off Tuesday morning. Great Job!!!
I was unsatisfied with the results of the polish. I was not expecting the car to look new, but for 50, I was expecting it to no longer look like a wolverine attacked it. The repairs were top notch; its the additional service Im unhappy with.
I requested you for this repair because I had had such a positive experience with you last year when the deer hit my car. Your staff is excellent, follow up amazing and I loved picking up my not only repaired car... But clean car! Thanks for all of your professionalism... Everyone there was great!
Consummate Professionals the Beachmont Team. I was highly impressed with the customer service and the results of my vehicle. My vehicle looked practically new again. I am glad I had chosen this team to repair my vehicle. I will recommend Abra Beachmont in a heartbeat. Thank you for your loyalty and dedication towards your work it shows.
I was incredibly impressed with the continuous communication regarding progress on my vehicle. Great service!
Everyone was very friendly and helpful. Work was done quickly and efficiently. Will certainly recommend.
Fast, friendly, great work, loved the detail ing
Helpful and informative during the process. Staff all around does an excellent job of communicating -- and the repair is seamless! Gratitude for your work on making my very new car look great again!
We are so pleased with your work and that you kept us informed frequently how the job was progressing. We've never had a company be so personal and professional. We would recommend this company highly.
Everyone was so friendly and helpful. I was able to schedule the repair quickly, and the text notifications were appreciated. The best part was seeing my car so clean when I picked it up! Thanks!
The repair time was longer than I felt it should be but everyone at Abbra was very nice
Car looks great. Can't tell in the least that it was ever in an accident. Thanks!
You guy's kept us informed on what was going on in the process and my wife was very happy with how the car looked inside and out
Very happy with experience at ABRA Beechmont location in Cincinnati
Everything was great, there was a LOT of damage to my car but when I picked it back up after repairs-you never would have known!
Everything turned out great. Thanks!
Did a wonderful job. Greatly appreciate it. Thank you so much. Sincerely Greg W
Excellent work, even better service!
Very professional, friendly, organized, and worked fast to get me back in my vehicle.
Very nice to work with. Got the car and out quickly! Would definitely refer them.
Very efficient and professional
Excellent service. Very helpful and polite every time I talked to someone.
I really liked how they kept me up to date concerning the status.
Very thorough with answering questions and explaining the process. I received a response quickly to my calls if I had to leave a voicemail and I found everyone I worked with to be friendly and helpful.
They did a great job, and finished it quickly
Vehicle Make : Mini Cooper
Autum was very professional and helpful . I appreciated that my car was detailed when I got it back. It looks great.
Thanks so much to the Abra team. They finished the repairs on my car nearly a week earlier than expected and it looks great. I couldn't be more grateful.
The whole staff was fantastic and I will always remember the team and if ever needed I will use you guys again in the future. Thanks again for everything!
Excellent service, my car was fixed VERY fast, earlier than promised and the quality of the work was stellar. Would definitely recommend them. They made the process very easy and hassle-free.
Great job and very helpful. Thank you
By far the best service I've had while my car was being worked on. All the work is great and is greatly appreciated.
Excellent service and repair!
Wonderful job great customer service!!! Thank you!!
Great people to deal with!
Great job guys. Van looks really good!
Very professional customer service & excellent body work, thank you!
Very friendly staff the answered all of my questions, and took great care of me
I love the text communication and the final detailing! Added bonus! The employee we dealt with was very kind and professional! We will definitely recommend!
Vehicle Make : Volkswagen
Great work, was always kept up to date on progress by Rob. Very happy with service and results.
I was kept up to date on my car's status through out the repairs.
Excellent work. Excellent customer service. Fast and impeccable repair.
Chip was great to work with !!!
Great communication throughout the process. The repairs were awesome and you can tell we're done by someone who cares about what they do.
Vehicle Make : Volkswagen
Our repair was done quickly and looks good. The employees were all very helpful and professional. They took all the worry out of the repair process.
Friendly service. Excellent work. Very happy . Thank you again for taking such good care of my car
I was kept updated on each step of the process by Rob At the beechmont location. He left voicemails keeping me in the loop and the entire staff made the process as smooth and as quick as possible. When shaken up by a wreck, the seamless easy process was very much appreciated. Thank you!
Do not partner with enterprise
My repairs were finished much faster than we we expected. The only constructive thing I could say is that there seemed to be miscommunication between enterprise and Abra. Not a huge deal, but I had told Abraham that I would like a bigger rental car if possible and somehow the notes were lost in the system. Again, not a huge deal but I have a minivan and the small ford focus that they originally brought was a little small for my preference. I will certainly consider Abraham for future needs. Thank you!
Color match way off .....body panels needed align ..... Insurance adjuster to look at
This is the best experience one can have after a car accident. Everybody was kind, easy to talk to. The communication was perfect. Chip, the manger, put together an amazing team. Thank you all.
Very friendly staff and keep the promise!
Fast and quick no Hassel service. Did good work
Very professional work and excellent communication. Great job!
Great customer service, would definitely recommend to my friends and family. Extremely fast turnaround and quality work that has a guarantee.
Special thank you to Chip who did an outstanding job from the start to the end.
We were welcomed right away & treated with great understanding and respect. Everyone at ABRA Auto Body & Glass (as well as the Geico rep. Greg), was very professional, super nice and extremely helpful. Hopefully, I won't have a need to come back but if I or someone I know wants auto body work done, I will definitely recommend ABRA!
My husband was so pleased with the service -- updates, thoroughness, timeliness that he joked he couldn't wait to take the car back. I hope he hasn't jinxed us!
wasn't done correctly cost over twice the estimate
Superb service! I did not expect the inside of the car to be so immaculate. I was greatly surprised. The body work was beautiful.
The service was impeccable. The paint was matched perfectly on a 12 year old car, the car was cleaned inside and out. It was quick and seamless . From a customer in the customer service business, I will be back for future work and I will recommend you to the national bmw car club of America. Great job!!
Great service. Extremely prompt and professional
Very courteous, friendly and helpful personnel.
Car making same noise increasingly louder will die if left running idle. Oil pooling after 2 minute drive home. Oil light flashed going up the hill
Please contact asap ****-****-xxxx
Awesome job. Very satisfied.....
Great work and customer service. highly satisfied.
Quick courteous service .staff are amazing .
This is my "go to " shop !
Thank you beth for all you have done.
everyone was friendly and helpful.
Even though the name has changed, it's still the same great people. They really make you feel like an important customer. They're very easy to work with and even though we encountered a minor problem, they way more than went out of their way to resolve the issue. We are more than satisfied.
Vehicle Make : Volkswagen
We were very impressed with the efficiency of the whole process. Every employee we dealt with was very polite and professional. We were also impressed with the e-mails that kept us updated on the process. We are pleased with the end result and the overall process. Hopefully, we will never need to have our car repaired again, but should that happen, we would come to you and will give you as a recommendation to others.
I was very satisfied with everything that was done here. From the initial drop off to picking the truck up. There is no question that would recommend your facility to people I know. I commend everyone who was involved in the repairs.
Outstanding! Kudos to Rueben, great customer service.
The service that was done was awesome and kudos for cleaning a messy car to clean. I was afraid I had the wrong vehicle. Your hard work was much appreciated!!
excellent communications throughout the process
My van looks great and everyone was so very nice.
The interaction was smooth right from the inspection to the reception desk. And the coffee offered at the reception was excellent.
Chip, at Abra is without a doubt the nicest and trusting guy i have ever had to deal with in autobody work. Hopefully i never have car problems again but if i do i know where to come. Already recomending my Dad to go there thank you
Very professional, prompt service. All expectations were outlined clearly and the process was made to be very smooth
It was absolutely fantastic. They fixed my car very quickly and kept me well informed on the whole process. I will definitely be going back for any other car repairs or needs I may have.
Excellent job and the truck is just like new.
I hope I never have to go back but if I do, I will use these quality people and will definitely recommend them to others.
Loved the pictures and detailing.
The team was very helpful and worked hard to get my car back to me many days earlier than they promised. I had to go out of town for a work trip and they worked to get my car done quickly. I really appreciated the quality of the repair. Looks great.
They did a good job. Everything looks like it did before the accident and the car runs normal. I would like to thank them for doing a complete and accurate job.
The repairs look as good as new. Thanks.
Staff went over and above excellent customer service. This was the second time we used them and the quality of work is superior. Recommend to anyone looking for body work to he done. Thank you for great service and thank you Geico for using this company.
The team was very courteous, professional and responsive to our needs! A job well done!
Was told I would receive email updates. Did not receive any updates and called myself to find out that it was complete. It wasn't until after I picked it up that I received the emails.
Other than that, everything was fine.
The car is as good as new, everyone was very helpful!
thank you for a job well done!
I really appreciated how nice aND helpful everyone was.
I will use your service again I am happy with the terrific job you did on my Mercedes.
Thank you again. Tina F
Fabulous experience during what could have been a stressful time. Thank you for your prompt & friendly service.
Great job. Very pleased with the quality and looks of the repair.
Vehicle Make : Mitsubishi
Very pleased with the friendly service.
Great job and great customer service