Abra did an amazing job....they went above and beyond even replacing a burnt out turn signal bulb for me as well without me even asking. Very much appreciated great customer service...very nice staff 5 stars all the way for me!
I was so impressed with the way Luke kept me informed on daily results and where they were at each day. I love the way you guys do business.
Dont bother calling. The work looks great just wasn't happy the car wasn't done in the time frame I was lead to believe it would be.
Great staff and quality service
Overall, I was happy with my service, but I was not satisfied with the amount of time it took. I was initially told three days, but that stretched into eight days of not having my car. I was told several times that it would be done either that day or the next day. Finally, I was told yesterday (Monday at around 9am) that it was being washed and will get the final inspection so that it would be done by the end of the day. I never got the call, so today I called and asked if it would be ready soon. I was then told it would be washed and would receive the final inspection soon so that it would be done that afternoon (which it was). I understand that sometimes things take longer than expected, but I don't feel like I was informed on why things were taking so long (though they did send updates by saying it would be done soon). I also don't think I should be told it would be done that day, if that was in fact not true.
Totally satisfied with the quality of service
You guys were absolutely fantastic!! Will most definitely use you in the future!
Very nice people and good workmanship
Excellent clean up of vehicle!
Good communication and friendly service.
Everyone was very friendly and quite helpful I really liked the day by day updates and how fast abra was with my repairs she looks bran new again thank u so much
Paint matched well but There were a few scratches from the deer that were not repaired between windshield and mirror.
You guys did a wonderful job! Thanks so much!
The repair looks great. I can't tell it was wrecked. The car is super clean. Great job on the outside and inside of the car.
Amazing work and very nice and helpful.
Gregg and everyone else that I spoke with at ABRA was very professional and did a great job of keeping me updated on the progress of repairs. Thanks for a job well done!
I love the fact that Abra texts the customer with daily updates. This is so reassuring to the client. It says we care to let you know we are working on the auto and if a problem does occure we are told immediately. It makes us, the customer, feel confident that our auto is in good hands
The car looks great and communication throughout the process was top notch.
The car looks beautiful, and despite a few snags in finding parts the work was still done fairly quickly. The best part of the whole experience was the constant communication. I will definitely recommend this location to people. Thank you.
Greg was really great at keeping me informed while my jeep was getting fixed. Grace at the front desk was also very helpful! A+ service and I will be recommending Abra Bloomington to others!
I liked the daily text update as to timing but the extra notes that the car is fine and not to worry because it's in good hands was annoying. It wasn't my mom it was my vehicle.
Definitely appreciated that the car was cleaned. It looked and smelled brand new. It was fantastic to get back in it. Thank you so much for this service.
Overall, I was very happy and will refer others to you.
I'm normally not one to complain but....
1. texting me about a survey at 10:32 at night
2. I received a text 9/2/16 at 4:00 that my car was ready. Since I was in the fields on a tractor I was unable to respond by 5:00. The website stated they would be open Sat. 9-12 but closed Mon for Labor day. I called Sat morning but my call was sent to a main office who said they were open. I went to the car rental (30 min away) and told them I needed a ride over to pick up my car but still could not get an answer at Abra. They said Abra was open till noon and drove me over to find a note on the door that stated they were closed. So back to the rental to get that car for another 3 days(4.40 a day after insurance with is no big deal just the principle of it). Now, how hard would it have been to tell me in their text that they would be closed till Tues. or put a message on their answering machine saying they were closed. Was not a good couple of hours on a holiday weekend.
3. My insurance told me if I let Abra repair my car they would deduct 100.00 from my deductible. When I picked up my car Tues morning she charged me the 100.00 and I had to explain that the insurance deducted it for using Abra. No problem but if I hadn't been paying attention I could have paid it.
Very good results and excellent in process communications.
ABRA kept us informed each day of the repair process. They were very professional. They went above and beyond to even vacuum and whip down the inside of our vehicle.
Excellent customer service. Thanks Scott
I appreciated the daily updates via texts about the status of the repairs. My Honda crv looks great. The repair was finished earlier than expected which was much appreciated.
This was a good experience with Abra. I've not had to deal with anyone fixing my car in a long time and this was hassle free. Thank you!
Attention to detail is much appreciated!
Outstanding servive. So thankful for great staff and updates. Will take my car there if necessary in the future. Thanks!
The shop was so efficient and fast thank you for the professional experience . We would recommend them to anyone .The whole experience was a 10
Verry good experience and was kept informed on status at all times.
The lady at the front desk and the man who did the estimate were both knowledgeable and polite.
I appreciated the updates I received along the way. ABRA made it a priority to keep me informed, and my car looks great!
Excellent customer service! I appreciated being kept informed during the repair process. I got my car back way earlier than I thought I would, and it looks perfect!
Gregg and crew exceeded my expectations. Car is like new. Awesome work!
Awesome customer service. Speedy repair and quality repair. Kept informed throughout repair process. Great customer service given by Kyle Spalding!
Car is as good as new. Cleaner on the inside than when I left it. Catching the oil filter problem was above and beyond. Kyle and Greg and the gal in the office were very good ABRA ambassadors.
I just loved the regular messages.
We will be sending people your way when the opportunity shows up.
The body work is excellent, however we notice a tear in the upholstery on the left front door that wasn't there before.
Very nice and professional service
I have to bring my car back in,it had a spit if paint run,my side mirror was still loose,the trim was chipped and the back lower panel is coming off..when I brought it back in ,which it takes an hour to get there,they were really nice and told me they would fix it..the only problem is they had it for almost 2 weeks and now I am having t make another trip and find someone to take me...it has been very inconvenient, but at least they do stand behind their work.
Very professional. Nice experience.
Very impressed with the communication, quality of work, and detailing afterwards. The whole experience was painless and the car looks great. Would definitely recommend the Bloomington ABRA team to a friend!
Vehicle Make : Volkswagen
really nice service!
Everyone was very nice and helpful. The repair took exactly as long as they said it would.
Was not happy with the work should have had another shop done it will not be returning with any business
Thanks ABRA team, KRAZYNUTZ!
Outstanding customer service and seamless interface with Allstate.
Car looks good as new :-).
Car drives like new. They where really nice and kept me up to date with everything dealing with my car.
Your people are great! And, my car looks wonderful too!
I will tell everyone how great your shop is and how nice your people were to me.
I will highly recommend this company any time I get the chance. The customer service is astounding. The work was done in just a day! And to my surprise and delight our van was washed, windows cleaned on the inside and swept out! Love this! Thank you so much ABRA!
Speedy repair, very professional, completed repair faster than estimated time given, very friendly staff!
I appreciate the update texts and meeting commits . Great job
Great customer service from the receptionist! Also greatly appreciated the constant updates on progress. Job well done!
Excellent service, Jeff and Scott and Kyle were all great!! We discovered a problem after I picked up the car and they solved it efficiently and accurately. Great job everyone thank you so much for the excellent and high-quality service.
The car rides well. I won't have the opportunity to test it completely, however, since the lease is over and I'm turning it in on Tuesday. But the communication, the professionalism, and the transparency ABRA staff demonstrated were beyond reproach. I would recommend you without reservation. Thank you.
Excellent job!! I was very impressed how the car looks like new again. My car was returned to me very clean from the inside-out!
You are wonderful to me! You made a bad experience into something good! I'll Relator be going back! I'll also recommend you to everyone!
Our car was fixed quickly and the paint was blended so well we couldn't tell where the new paint was. The people were so nice and kept us posted of the repair progress. The car was very clean. I would recommend ABRA to anyone who would need auto body repair. I also left our rental car right there and they made all the arrangements for its return. Very happy!
I can't believe how fast and easy it was for my car repair! Everyone was extremely friendly and you even took care of my rental! Wow! Thank you so much for your help! Best car repair experience I have ever had!
They closed at 530pm, yet I was able to show up at 6pm to pick up my car, thus enabling me to avoid having to rent a car, which was very beneficial.
My car is perfect and looks great. My entire experience with ABRA was excellent and I appreciated the text updates. Thanks!
Great work and helpful in explaining other concerns
The van looked great. The entire experience went well and I was given several updates on the status of the repairs, which was a nice touch. Overall, Abra appears to be a very well organized and smooth running organization that provided an overall great end product. I will definitely keep Abra in mind for future auto body work.
From a very satisfied customer
Thay made a bad situation good and finshed there services with a great detail clean up our van look show room quatly all hats off from our family to the staff at ABRA auto body shop
Totally satisfied with the body repair work done on my vehicle...plus they repaired and painted an area on my rear and front bumper at no extra charge, along with polishing a headlight. Will definitely recommend Abra.
The car looks great. The staff was very friendly and helpful. I liked the text message updates.
The text updates were nice. Everyone I spoke to was professional and courteous. Work done in timely manner. I would recommend them to anyone needing work done.
Thanks for being so quick. The car looks great!
My son picked up his 2011 Ford Focus on Monday late afternoon, 1/4. The inside in completely covered in broken pieces of glass from the shattered windshield. We paid almost 2,200 for this repair. Of that 1,000 came out of my pocket. Very disappointing to think that my son is still cleaning up glass. That should have been your job.
The quality and timeliness of the repairs were excellent. The interface with all ABRA folks was very pleasant. I have already recommended ABRA to multiple friends and family members.
Looks good now.
Be able to tell more after good wash and wax
Very helpful, courteous and a pleasure to work with. If I ever need auto work done again, I will definitely come back. I can't say enough good about everyone I dealt with at your company!
Everyone was courteous and the work looks good to me.
Kyle kept me informed the entire time from start to finish. I appreciated it so much. My son said the car is great as i live in illinois and have not seen it yet. Many thanks for a great experience in a timely manner.
I found a couple of instances where parts originally on the car were not replaced during the repair process. It was my expectation that after the repair the vehicle would have all equipment / parts that it originally came with.
I greatly appreciated the updates on the repair. The people were friendly too. My repair was very nicely done.
This was my first encounter with a car repair and thanks to you and Allstate it was a very easy experience. I will definitely recommend you
You were all incredibly solicitive and considerate of my needs throughout the process. Dealing with an auto accident is always streeful, but you helped to make the ordeal go smoothly and almost stress free. Thank you.
Abra did a fine job with the repairs but the entire process took much longer than it should have as a result of delays in communication and customer focus on USAA's & SCA Appraisal's side of the process.
Kyle did a great job keeping me informed on the progress of the work being done on my Chrysler Town and Country mini van.
The text messages and voice mails were great for me because I did not have to wonder about the progress of the work.
The vehical was clean inside and out when I picked it up. (Much cleaner than when I left it!)
I will recommend ABRA to my friends if they need body work done.
They were very nice to work with and got my car back to me in less time that I thought. And it looks great!
All of the staff in the Bloomington office were very nice people, and the whole process was straightforward. The repair looks great! I especially appreciated the help of Anthony, who dropped off my completed car at my house because I was ill. Great business!
Wonderful job and they kept in touch with what was going on.
It's was great getting updates; did not expect that.
I will tell everyone about you!
The guys at ABRA--particularly Kyle-- kept me updated on the progress of the repair regularly. He explained in detail what they were doing to our and a possible finish date. He was very professional, friendly, and most helpful.
I would recommend friends and family to ABRA in the future. The customer care was excellent, which made the damage/repair experience so much easier to deal with. Thanks!!!! Lillian
Thanks so much for making the whole experience hassle-free!
Young man that I dealt with was Anthony very professional very polite well mannered and businesswise awesome always kept me up to date don't know how the car turned out because I'm in Baltimore and I haven't seen bought the guy Anthony I give him a 10 star great job awesome
Those guys exceeded my expectations, which I may add is hard to do in today's world of shoddy workmanship and behavior!
I will highly recommend then in the future!????????
Service is excellent and fast treated fairly and courteously were kept extremely well informed. Repair was perfect
Customer service is by far the best I have seen around. They keep you up to date on the repairs daily with a phone call or text message. I would recommend there services to anyone who needs car repairs done fantastic people especially Jake.
Thank you for your fast a great service. I loved that you kept in touch with me threw every step you took with my car!
Great service & a quick repair! I will definitely recommend this shop to any customer in need of some work done on their vehicle!
Vehicle Make : Mitsubishi
This was the second time I've had a car at Abra and both times I have been satisfied with the quality of work and customer care. Thank you
Love that you keep me updated every step of the way via text message. You were very quick and did GREAT work!!! Two thumbs up!!!
Jake and his team made this experience the best for me while the insurance company was being a pain.
Vehicle Make : Volkswagen
Appreciated the updates from Kyle in the Bloomington office.
Very nice people, great job on the car and thanks for putting my belongings in a bag!!!
They went well above my expectations I don't think my car has run this Good since I bought it and the cleaning detail is amazing
Satisfied w the work. Not sure who made the mistake on the delay of completing the work on the first go around but it did get completed the second time around
Thanks for all of your help in working with me and my situation. Much appreciated.
The car looks great and I am pleased with all the work that was done.
Excellent communication and workmanship
Great team. Quick to respond to questions or concerns. Excellent craftsmanship of work.
Thanks for making everything easy and fast repair.
Would totally recommend! Loved the way they kept us informed. :-)
Great work! Quick and efficient.
The car looks great and we were pleasantly surprised that it was washed and vacumed. Thanks for getting it done in time for our trip!
My car was done early, was repaired expertly & was spotless
They were very communicative and honest as to where they stood on my repairs. As an insurance agent I will always pass on business to them. They were wonderful!
Was kept up to date on status and when there was a delay it was to see to it that the job was properly done. The person who evaluated the damage contacted Allstate and had the claim changed to comprehensive from collision when he saw the damage and saw this was clearly the case, despite the statement from the Allstate office that stated I hit a stationary object, which I did NOT. His honesty is hugely appreciated, and is why I would recommend Abra to anyone, and Allstate to no one.
I suggest a better quality assurance check before showing the car to the customer. There were two easily identifiable problems that I had to have fixed. The interior glass was supposedly cleaned, but there were more fingerprints than before I had it worked on. Please remove paper floor mats instead of having customer do it.
Washer fluid doesn't work.
Loved our experience!! Great to work with and the updates were wonderful! If we need body work in the future, we will definitely use Abra!
Vehicle Make : Mitsubishi
Awesome service thru the entire process - would highly recommend your
I would like to thank Kyle, and everyone at the Bloomington, Indiana ABRA Auto Body & Glass repair shop for the fine work they performed after my truck was involved in an accident. Fast, professional service, with a lot of effective communication during the entire process. - Shane Gilmore
Employees were professional, kind, knowledgeable. Very informative all along the process. The get Gold stars of excellent.
Car was fixed perfectly, couldn't tell there had been any damage. Jake was very courteous and helpful, went far beyond what was expected.
They were very professional and helpful during the whole process
There were two damage claims, but only one was addressed.
Kyle and Anthony are rock stars and got my car done in time for an important event. I will always choose Abra.
We don't have the car back yet, it arrived at the stop 12 location only to be inspected and had to have another day to take off bumper for an additional adjustment costing us another day of car rental, still no call today for pick up.
I worked specifically with Kyle and he was awesome. He called me regularly and was very thorough. He made me feel included and secure in knowing things were being done to get my car fixed asap.
They did a GREAT job on my vehicle and kept me informed of the progress each day they were working in it. The whole operation, including the front office staff, is first class. Thanks again!!!
I was not fully satisfy when it comes to the price, I have been told that the labor work will cost 48 per hour and that my car will need one hour an half which may cost 72 dollars, but the car was finished exactly less than an hour in couple minutes and was still charged for one hour and half 72 where I should pay instead 48 if not less.
The repairs blew my mind can't tell where the damage was not even a little
I am very happy with the service I received at Abra. They were 100% professional keeping me informed throughout the process. I would recommend them
Thank you all for working together to get my jeep back the way she was I am very pleased with the out come
Excellent customer service.
Friendly knowledgeable staff. My only complaint is that they weren't able to complete my car repair in the time frame they had given me. Only expected them to have my car a maximum of 3 days but due to the pair color not passing the qc process it was held up through the weekend. The car was great when I did get it.
Great attention to detail. Very pleased with the work completed. I enjoy working with professionals.
Everyone at ABRA auto care was very knowledgeable
And curiosity was everywhere inside and outside of
The business. Thank you
Extraordinarily fine organization! Kyle, Clinton, even Mike from HQ kept me completely in the loop about repair status... AND repaired several dings and scrapes BEYOND the scope as a courtesy. Quality better than new, seriously. Thank you ALL!
I appreciated all of yor employees that helped in all of the worked in taking care pf my vehicle! Thank you all very much! VV Vandeventer
From start to finish I was pleased with the customer service I received! My bumper looks great and they even took the time to clean the inside of my vehicle! Couldn't be happier!
I was very pleased with ABRA! Kyle and the receptionist were so professional and great at providing the best experience for me and were so quick!! I definitely recommend ABRA to anyone who is looking for amazing professional service :-)
Job was done quickly and looks good. Very courteous and helpful.
Clinton was a pleasure to work with and the repair looks great. Thank you.
Wonderful experience from start to finish. Very communicative and customer focused.
Everyone kept me updated with the process of my car, helped me figure out a rental, and also delivered my finished car to my work which was super helpful for me. It was great especially it having beeny first time having to deal with a damaged vehicle.
I appreciate the daily update it was so convenient, I didn't have to worry about the status of my vehicle. I'll pass the word and the service I give it a 10. Thanks ABRA Collision!-:)
It looks and drives fine as far as we can tell, the only thing we are not happy about is the time it took to get it repaired, wish it could have been done in a week instead of two.
Nate was fantastic anout keeping us informed. He was a pleasure to work with. ABRA did a great job! Thank you
Quick and professional job. They let me know exactly what was happening during the repair process.
Everyone was so kind and very helpful! The staff went out of their way to make my experience positive. I was treated as though I was a very important customer and was made to feel very special. I would definitely recommend Abra to all of my friends and family! Thank you for all of your help and for going the extra mile for me!
They were so Profesional Nate Shaw was so swwet and.professional and very helpful! !!
Nate was extremely professional and courteous overseeing the work on my vehicle. Job well done.
Outstanding service and proffionalism!
All members of the team I encountered were prompt, professional and curtious. Thank you for fixing my Dodge!
I was kept well informed during the entire process of my van being repaired.
Nate took care of the entire process for me and made it a pain free process.
Very professional and knowledgable. They communicated with me every step of the way. Couldn't be happier. I would recommend ABRA anyone looking for a professional and prompt auto body service.
They did great job and I would like to say to them "THANK YOU SO MUCH!"
The service personnel were kind and efficient. The work was excellent. I would recommend this business to a friend with confidence.