I really appreciated the thorough, honest, and considerate service I received at Rogers Customs. I was impressed by the frequent updates given by Jess about the status of my vehicle. I came to trust that if anything had changed with my vehicle I could expect a call from Jess at the office informing me of everything I needed to know. This helped me feel confident that Rogers Customs was taking care of my vehicle with a high level of care and professionalism. I also very much appreciated my vehicle damage appraisal inspector; Chrissy, who followed me through the process from assessment to pick up. She was patient with my circumstance, she listened carefully to my concerns, and answered all of my questions. She was great. All in all from start to finish I had an amazing customer experience with no hiccups in sight. Thanks so much.
The whole experience was great. The office staff is very efficient and on top of everything.
Always a pleasure to work with
Thanks for cleaning up the mess of my SUV. I only wish that it hadn't had to happen but you guys took care of me. Happy Holidays!
100% satisfied with Roger's. Every single person I came into contact to was beyond pleasant, knowledgeable, professional and attentative. The frequent status updates via email and phone were above and beyond. And the final product was top notch. Thank you all so much.
Fantastic job. My car looks like a new car. I am always satisfied with the great job that everyone does.
My car came home with the dent/scratch still on the bumber
Appreciate all the follow/up and progress text/ calls. The friendly and professional attitude of Jessica.
I was extremely satisfied with the customer service that I received. However, I not completely sure about my vehicle. I pickup the car yesterday and drove it back to Maryland. Today when driving the car it seemed to pull to the right when driving straight. Not sure if this is a problem that should have been corrected, since it is on the left side where the repairs were done.
I must say, for the inconvenience of an accident and the stress that comes with it, my entire experience with Roger’s Customs was very pleasant...from the initial call/appt. set-up to the final checks and vehicle pick up...Everyone I dealt with was friendly, professional & extremely helpful...I would especially like to thank Jessica, Christy & the gentleman who did the final checks...I sincerely appreciate the extra effort he put forth to make sure I was happy with my repairs...Jessica & Christy answered all my questions, explained, in detail, everything that was going to take place; I felt confident that they were helping make this incident go as smooth as possible...Again, thank you for yor business...I would most definately refer anyone to you...????!!!
Thanks was a pleasant experience
We have used Rogers on several occasions and they have always been top notch. They are very friendly and attentive and they provided us with updates on the status of our vehicle. Their quality of work is impeccable and I have a high level of trust in them. Thanks for using such a great Company to support our claim.
Vehicle Make : Volkswagen
everyone was very friendly and I enjoyed getting calls and updates
Friendly excellent service! Car looks great! Thank you!
Everything went so smooth. Laura was great. She kept me informed throughout the process. Our car looks great. Very satisfied with Roger s Customs. I would recommend them to everyone. An overall excellent experience.
Excellent work and awesome crew
Vehicle Make : Volkswagen
Very courteous staff. They kept me updated with the status of my car. When the job was delayed, they explained why. They took ate of my rental car in the beginning and upon return. Great job !!!!
Everyone is so friendly and helpful. They are great with updating on the vehicles status. Thank you!!
My car looks great! I’ve had work done 3 times and each time the Rogers team
did an excellent job! All the ladies in the office were friendly, knowledgeable and
kept me posted on the work being done as well as communicating what was being done and the expected date of pick up. They used texts messages, email and phone calls for updates. My car was done and ready to be picked up on the date they promised! They had Enterprise there within minutes of my arrival to get me a rental! The body work looks fabulous and I would recommend them highly for any body work you need! I had colleagues and friends comment on the
Great work they did on my car!! Thanks Rogers Customs!
Lori Davis, a very satisfied and happy customer!
Excellent customer service is what keeps customers coming back. I had the most pleasant experience with Roger's Custom from Jessica greeting me upon arrival, Doug's warm hugs and Chrissy going over the verbal details of the care of the car for the next 2 months (wash instructions). Thank you for coming through for me, once again, with my 2007 Toyota Matrix. my 11 year old baby! :)