Steve Fletcher was great guy to deal with. Everything went very smooth. Great place to go to get car fixed up.
Need to improve communication with customer. Initial Text said you would give status reports regarding work progress but I got none & didn't even receive a call saying the work was complete. I had to call late Friday afternoon and ask if car was ready for pick up. Also on initial estimate of repairs there was an erroneous statement saying there was a minor mark on front bumper but nobody could show me where the mark was & I was told that remark would be removed from the records.
Every one I had contact with was completely professional and extremely nice. I was very happy with my experience and would recommend anyone to use your services.
Wonderful customer service experience.
Everything was of Excellence!!!!
9 days to complete and if I didn't call maybe longer
Brittani Turner is fantastic. She kept me informed of each step of my repair and was always available when I called. She also sent me emails which was very helpful to me. This is my second repair at Kendrick's and I won't hesitate to recommend Kendrick's.
Brittani was excellent!!!! She constantly kept me up to date on changes or to keep me abreast to my car's status.
I've always been quick to criticize, but also
Quick to praise. In this case, I praise a job
Thank you for a job well done! This was my very first experience with paint and body work, naturally I was a bit uneasy. From my very first phone conversation with the receptionist (Breania) to the very last meeting with my estimator (Brittani) I could not have dealt with more pleasant individuals. Even though I do not have names for all the ones who had a hand in repairing my car they deserve a shoutout as well. I can not express enough of how elated I am with the results. Hopefully there will not be a next time, but if there is I will be back.
It was a job well done thank you
Nice having daily updates via text.
Excellent customer service!
Brittani (Augusta) was a pleasure to work with. She made the entire process from start to finish a smooth transaction.
Friendly customer service.
Awesome experience. Will be my permanent auto shop.
Thanks for an excellent job, iam very happy.
Brittany was very helpful and made the whole process much easier than I expected.
Looks like it is a brand new car. Thank you so much!
Brittani was very helpful and stayed in communication so I knew what was going on. Very pleased with how the car looks after the fix.
Vehicle Make : Volkswagen
I love Kendrick's!!! They have replaced two front ends on my car in the past 45 days . I've had two non-fault dramatic accidents in the past 45 days. I was impressed by the professionalism the quick repair and the attention to detail. I will be referring you to my family and friends, thank you!!
We received continued updates on the progress of our repairs and the completion was just as they told us.
Thanks for doing a great job. Very Satisfied with the repairs done in a timely matter and also with keeping me informed daily of how the repairs were going.
I've heard of how this company has done from other friends before and was highly recommended to me to use you all during my time of need. I'm very glad that I did and I too would recommend you all to other friends. Thanks again and job well done!
The car looked great, fantastic job to everyone.
I am very pleased with the service I received and the staff were very nice and pleasant
GOOD JOB GUYS, VERY EFFICIENT TOO!! Not to forget to mention most importantly the warm welcome I got from the ladies and gentleman from 15th Street office EXCELLENT ! It's been good doing business with you all.
Keep up that good spirit guys
THANK YOU SO VERY MUCH
I will always take my vehicle to kendricks when it needs to be fixed by a wreck. Kendricks does a fantastic job and have friendly and efficient staff.
I was completely satisfied with the work that was done thumbs up to everyone????????
Everything looked great. Excellence work
The repairs were excellent I really appreciate the great and excellent customer service I received while there and would recommend anyone to go there for repairs! Great job!
Everyone is so nice and very helpful
i cant say i was completely satisfied. i can say i had a great experience so far
They had my truck completed on the day that they said it would be and did an outstanding job on the repairs...thanks!
This is the 3rd time I had to bring my car this year, I was completely satisfied this time and the other two. When I pick up my car it always looks brand new. Kendrick does an excellent job.They have excellent caring employees.
They did an excellent job and were very generous.
Great job....well done team work was awesome
The repairs on n my vehicle were great, however, my experience at the customer service center wasn't so great. I waited for almost an hour to get my vehicle because of some miscommunication and mishap with my paperwork. The customer service representatives did not update me with a progress, nor did they check on me while waiting. It took for me to make several phone calls to get what I needed done. I was very dissatisfied.
Marvelous .Chris was outstanding. ????????????
An excellent overall experience
Great job easy process happy with the office staff
KENDRICK'S provided excellent customer service, from the adjuster to the shop manager. My car was ready before expected.
There was a bit of hidden damage that was not found. I told the person that I showed the damage to and he stated he wound contact me within 48hrs about getting that taken care of. He also stated there would have to be a amendment done to cover this damage. Thanks for be very professional about my repairs.
im pleased with the performance of Kendricks body shop. My car looks even better and ive decided to let these gentlemen complete another project for me in the very near future!
You did a remarkable job. My car looks like I first bought it. I am very satisfied.
Friendky, would not hesitate to recommend to anyone.
I am very pleased wish the customer service experienced and the work that was done on my car by Kendricks paint and body. The job was well done! Excellent!
I love my car they did a wonderful job with great customer service...
great service. excellent repair. friendly professional. delivers as stated. great experience
Customer service was excellent (except that you gave us someone else's repair invoice ( I will return on 9/15 and pick the right one). Chris was very helpful in keeping us informed on the progress our truck's repair. Thank you for everything you did for us.
Bill & Marilyn B
Chuck McCombs, thank you for your prompt and superior service and customer service, as always. If Kyle Allgood has any issues with his Elantra, he'll call. However, as the insurance holder, I am thankful you finished a little early.... Will recommend Kendrick's to others as well...
Thanks again, Chuck!
Cindy Stafford (formerly Allgood)
Good job keep up with the good work
From beginning to end Chris Cooper went above and beyond with his friendly and patient attitude, professionalism, and prompt call backs. I would tell others that ask if I know a good mechanic, I have his card in my wallet. to answer the with his number. Thanks again our car looks so beautiful!
This is my second personal visit to Kendrick's since I have had this 200. Exceptional service is the only thing I can say. However, my family has been using Kendrick's services for years.I would not recommend or go anywhere else!
My car looks great. Not only that but I saw that they buffed a couple places at no charge. Appreciated the updates and entire staff was helpful and accomadating.
Chuck in particular went out of his way to make sure I was kept up to date and happy with their work.
Great very professional guy and for sure would return my autos there if ever needed again!
Thanks Kendricks crew!
Everyone was helpful and friendly, especially Mr. Wilder. I am extremely satisfied with the repairs. Great job and thanks for great service.
Chris was very professional and pleasant to deal with. If ever I need paint and body work again I will come back.
They did a great job on my car! The customer service was excellent especially Chuck McConnel! The entire team is extremelyl
This was hands down the best experience I have ever had in terms of courtesy, professionalism, and friendliness by the staff. The one stop shop with the rental service is great and convenient. You guys rock!!!
Chri Cooper was very helpful keeping me updated.
Vehicle Make : Volkswagen
Everyone was very helpful and the work was done in a timely matter. I would definitely recommend Kendrick's to others.
My truck was damaged in the rear and the right front. When i got the call that my truck was ready and i came down there to pick it up. When they pulled my truck up for pick up i looked over my truck to see if all the damage was fixed. Well the rear of the truck looked good but when i went to the front to check it, it wasn't even touched! When i asked Chris why it wasn't fixed he said...oops i overlooked that. He then pulled damage estimate up on the computer and saw that it had that the right front had to be repaired. How does that get overlooked???? That's not very professional ans looked bad on your business. Yes please contact me on this matter. Thanks, Jason C
Unfortunately, I have given you guys lots of business in the last year due to someone running a red light & hit & run & Mr. HUSBAND with another accident in my vehicle. .... Quality work, professorial staff. I am pleased. Thank you..
Very nice people with whom I worked.
Mr Jimmy Kendrick has been doing my vehicles since 1989. When you drive the best only the best service will do. Thanks for a job well done.
I was extremely satisfied with my experience at Kendrick Paint and Body.The customer service I received was above and beyond. This was my first car repair of this nature and I didn't know what to expect. As soon as I walked in the door all worries went away. The entire process was explained to me step by step. Follow up contact was frequently made informing me of repair status and updates. I had my car back earlier than expected and it looked magnificent! Thank you!!!!
The car was delidered unfinished
I was extremely happy with the repair work on my car..Chris was very nice and kept me updated on the progress as it went along... thanks!
Chris Cooper was helpful and knowledgeable and we're very pleased with the repair work. Thanks also for returning the car in cleaner condition than we gave it to you! Appreciated the clean and comfortable reception area as well.
Kendrick's is a great place to do business--will recommend you!
Vehicle Make : Volkswagen
Prompt service and the employees really take care of you!
Vehicle Make : Volkswagen
You guys did a good job thanks
Yes I was very pleased he'll Chris Cooper handle me and my vehicle satisfying me and my wife he deserves a lot more on how he handles everything thank you and have a nice day thank you Chris Cooper ***** this is a five-star experience for me we were satisfied
Everything was great and fast. Employees was very friendly.
The repair work was excellent & I really appreciate the way the entire vehicle was cleaned & polished.
They did a excellent job! I'm very satisfied!
Would use kind ricks again.
Very professional and personable. Kept me informed of progress. Finished on time and looks like it did before accident. A pleasure to work with.over very good experience
Your team is OUTSTANDING!!!!!!!!!
Great service from the team, especially Chris c who was my direct contact for repairs. Thank you.
Fast, efficient & professional service. I have utilized Kendrick's on numerous occasions & will continue to do so. If asked, I have no reservations in referring someone to Kendrick's.
Very professional and courteous shop.I would highly recommend them to anyone.Thanks for a great job on the repair!!!
Continue to let your words be your bond. That is having the vehicle completed as promise
This is the second time my vehicle has been in your shop and each the vehicle came back looking good , only one slight issue , my phone charger and AV plugs are not working but the car looks great .
Very pleased with quality of work and great communication.
Vehicle Make : Mini Cooper
Car looks great like always
Thanks again for all you help. Working with you was very pleasant and I will definitely recommend your shop.
Hood seemed to be misaligned and rattled going down the highway the day I got it back. Also the front drivers side speaker is not working. Chuck was a big help and professional but I wish my car was put back together 100% and not have to drive out of my way to get it fixed, again.
Everyone was great at Kendricks. Chris was especially helpful, knowledgeable, and courteous. First class company! Thank you!
top of the business with good service
You did exactly what you said that you would do. I got it fixed in less than 24 hrs.very professional and friendly.
have a paint issue that must be fixed but happy with work on matching the color
Once again Kendrick service was second to none ... my Audi looks perfect; thanks Chris, Macie and RV for your awesome customer service.
Thank you for taking care of my car
It turned out perfect
Spending a lot on a car like that and some one hit you is so hard, but you made it look like new
James and Marie Penn
Th appraiser working with me (State Farm) was so kind. He made sure that I knew that your company would take care of me. When I picked up my car, he help me carry my belonging back to my vehicle. He went over all the work that had been done too. He was very kind. I also appreciate the text I received updating me on the work that was being done to my vehicle. My experience with Kendrick's was wonderful! Thank you
Excellent service as always!! Thank you.
Thanks for keeping me well informed on a timely repair. Car looks great and would recommend to anyone.
I was just very impressed with the customer service provided by Kendrick's. I would recommend them in the future to anyone who may need repair performed on their vehicle. Awesome job. Regards, Tonya G
Thank you all so much for excellent service!
I done have any because I am very happy about my car. Thank you. I am going to tell people about you. Thanks
Great service and appreciated the updates. I would definitely come back for their business!
There are runs in the paint and spots of sand or some kind of grit in the clear coat there is also something not sure what on the bumper the time it took was ok but the quality I'm not impressed
Everybody we dealt with this time was helpful, straight forward with information and accurate with projected finish date. It gave me confidence in choosing Kendrick's.
The business was excellent and the work as well. Very professional and well polite. I would definitely recommend Kendricks to anyone.
When I got my car, an iPhone and auxiliary cord were missing from it. The guys were great and said they would either locate it or replace it, but until then, I am disappointed. I hope it all works itself out!
Just continue to give extraordinary customer service. Thank you for repairing my car. Chris is very professional and helpful. I will recommend your company to others.
Excellent customer service. Chris Cooper was very accommodating and treated us well.
Vehicle Make : Volkswagen
Outstanding service. Terry was extremely nice and he was always available to answer any of my questions. I am now a Loyal Kendrick customer for life! Thank you!
The staff and everyone was very friendly and very professional I would prefer y'all to all of my friends that need there cause repair and it was a good atmosphere
Customer service was great. They let me exactly when and what was going on with my vehicle and once I received it back, as far as the damged area that was hit by my hit and run driver,it looked like nothing happened at all. As in like the damage NEVER happened. Very pleased with the work those gentleman perform over at Kendrick's. Hopefully, I will not see them again because if I do, that means I hit someone or someone hit me! ;) Thank you for your service, gentleman!
I absolutely loved the repair work. You guys made the damage from the accident look as if it never happened! Chris Cooper did an excellent job keeping me informed of the progress, and I was impressed by the professionalism of everyone at the shop. My car was ready before the estimated date, which was also great (although I was becoming spoiled with my rental car.) I definitely will recommend Kendrick Paint and Body to anyone. Great job, everyone! Keep up the good work!
My passenger side speakers doesn't work. Worked fine prior to body work.
I was contacted on several different occasions saying that my vehicle was ready and when I got there it wasn't ready.
You did an excellent job on my vehicle. I would not trust my vehicle with anyone else. Job well done.
Very convenient with Geico ins and guarantee is all I ask for on work Quality work looks very good thx.
Vehicle Make : Volkswagen
You guys are the best
Ernest & Audrey B
I was informed on the progress of my car,s progress every step of the way. That was noteworthy and commendable.
You bet. Terry, at your 15th street location, went out of his way to ensure my satisfaction. You have a good employee in him and he is a plus to your organization.
You all always do a great job. Very happy you were a preferred provider for the insurance company.
I appreciate the promptness and professionalism that I received. Thanks a lot.
Exceeds customer expectations always! Chuck was super nice. I will always be a customer!
Chris did an awesome job keeping me informed of my repairs!! Great customer service. I will highly recommend Kendricks on Broad St. Thanks for a job well done!
Easy drop off, easy pick up, friendly staff. Makes the best of a bad situation.
Kendrick kept me well informed on the status of my vehicle. If there were any changes they left me know. Chris texted and called when required to keep me up to date on the progress and they had the truck ready two days earlier than projected. Outstanding service.
Great job and kept me well informed of progresss. I was impressed with quality of work!
Great customer service alone with great repairs
Mr. Cooper was awesome. He kept me updated everyday. The service was prompt and fast and my car looks brand new. I appreciate the great customer service and I will definitely make recommendations.
I would recommend anybody to Kendricks
You'll done a very great job .
Thank you very much
Job was done extremely well. Fast service from the start. Got the job done a day early and no shortcuts were used.
Overall, great job on repairing my Mercedes, I was very impressed the finishes. Detailing could have been done a little better, my car smelled great and it felt so good to hop back into my ride. My rep Gerald was great, and was always available to assist me through the process the entire time. Being able to receive text alerts and updates the entire time to keep you update-to-date is a plus.
We have had our cars fixed before but this was the first time a repair shop has given us a day by day report on the progress of the repairs. My husband and I appreciated it. We knew actually what was being done and when to pick our truck up. When we did, it had been washed inside and out. A extra touch not expected. Thank you for a job well done!
Customer service was excellent, and a personal thank you to Chuck.
Quick, efficient service, very friendly staff. I would recommend you to my friends
I'm very Satisfied and would recommend your team of body repair team to my Family and friends
I am not at all pleased with the repair, the paint is not to pre-accident conditions and all I get is excuses why it can't be done. In addition I did not receive the paperwork for the tire repair. I am going to have a second opinion on the work and take my matters to court.
Chuck McCombs was professional and courteous .
Courteous and fast service that was promptly delivered.
My BMW was fixed perfectly and the staff were all extremely friendly and professional. I am a very satisfied customer.
Thanks for taking good care of my daughter
RV and Chris did a great job! Kudos to all in making it a good experience with 2 cars in the shop!
The repair was great and anything I found wrong with it was quickly fixed. The issue was my car was covered with white powder/dust on the inside. Lauren vacuumed what I had originally seen. When I got home and started opening all the doors, I found it was in a lot more places than just the driver floor and seat.
Everything went smoothly thank you
Great professional service! I got my car back within 3 days. The repairs and paint job was top notch! I was very pleased with Kendricks!!!
Chris was very conscientious about keeping me informed about the repair of my car through text messages. He was very courteous. And my car was ready early. The car rental was next door, so that was convenient. Haven't been able to see my car's paint in the sunlight because it was raining when I picked it up. But I'm hoping for good results based on Kendricks's good reputation.
Great professional work done in a short timely manner. Great Job!
Chris was a big help and nice guy.
Your reputation is well known & respected in the community.
Everyone was very friendly, and my repairs was done in no time!!!
Timely service, very professional, great work.
Chris Cooper really took care of me and made sure i was completely satisfied with the service. He is awesome and the work that was done was superb and i only trust my vehicles with this shop!!!!!!
Chris did an amazing customer care service, and my car looks awesome. Thank you!!!
Vehicle Make : Volkswagen
Had to bring it right back.
Thanks for everything. I never knew how much I loved my car. Looks like it just rol..out of the show room
Keep up the good work! Job well done!
I was satisfied with the body work. However, while my car was being fixed, no one took the time to clean the car. With a car being all in the elements, dust was found through out my car( seats/floor mats/trunk). Who likes to sit and smell shop dust in their car? I am glad I do not have allergy problems. My friend who sent his car in the week before mine had the same issues. Also, I was not pleased how I left the shop. You presented my keys with out doing a walk thru with me. Tape was still left on my car. You took the time to give me an estimate, but you failed the overall customer satisfaction of handing my car.
Great communication through the entire process.
I recieved frequent updates about my vehicle and repairs being done easing the anxiety I was having, the car looked just as new as it was before the damage. Jim was very thorough in explaining what was done to the vehicle as well as educating me on my brand new 2015 Honda Accord. I will definitely use and recommend Kendricks at 211 15th st Augusta should anything else happen. Thanks Kendrick's!!!!
Very pleased overall. But you do need to fix your automated text messaging. It was telling me that I would get my truck late next week.
The service is extremely professional, although very busy, I was treated as the only customer.
They kept me inforrmed from beginning to end, and did an excellent job
Thank you for doing a great job! Everything went smoothly from start to finish. All the staff were pleasant, courteous and knowledgeable. I greatly appreciate how comfortable and easy it was throughout the process.
A QA inspection should have been done before i got my car back. The AC didnt work, headlights werent aligned, the daytime lights and high beams was out on one side. All from the accident of front impact. All vehicles going out should be inspected by an inspector prior to, so I wouldnt have had to come back twice to get these items fixed. Attention to details. Who knows what other items were missed during my cars visit that may come later. I am not confident in Kendricks work...
I received excellent service. I was impressed with his professional everyone were.
Friends, fast, and a job well done.
Professional and friendly. The best people when you need help.
Great very professional job guys.
Lauren was amazing! She told me what to expect, and her assertions were accurate. She also kept me well informed throughout the process.
Great job! The only place I will use in the future.
Loved the updates. Thanks.
I'm pleased with the work. I will choose Kendrick's Paint & Body again to do any work on my vehicle. Thank you!
Your service was fast, efficient and you keep me updated throughout the time needed to complete the repairs. Thank you for your courteous service.