This company has poor communication skills I was in an accident that was not my fault and ended up coming out of pocket due to their poor communication and lack of organization amongst staff and interaction with the insurance company. I went to pick my car when I was told and still had to wait over half an hour before I got it. I would recommend them.
Thank you for having a system in place to keep us informed of the progress of the work being done. We were fortunate enough to have Jenn **** as our contact person. She was extremely pleasant, polite, and caring and yet, sincere in all our interactions with her. I would highly recommend Kendrick's to any friend or family needing paint and auto body work. Thanks, again!
Kendrick’s did an amazing job on my Dodge Challenger!
I took my car in 12:05/17 with an estimated repair time of 16 days. My car was ready after several estimated completion dates, on 01/07/18. It took over a month which was inconvenient and a bit frustrating.
I was very surprised at which the speed of my repair was done. Ordering the parts in advance helped make for a great Christmas for me.
I would like to take this opportunity to thank Jennifer who helped me with this process. She was extremely efficient professional and friendly. The quality of work on my Mercedes exceeded my expectations. I am truly appreciative and happy with my experience with Kendrick paint and body. Happy holidays from my family to you all.
Staff was very professional and kept me informed...
I was extremely satisfied with the service and with my customer service rep Jin
The overall services provided by Kendrick Paint and Body were greatly appreciated. I am extremely satisfied. I will highly recommend kendrick Paint and Body to anyone in the services that they provide.
Vehicle Make : Volkswagen
The bottom of the drivers door Rocker Panel was still damaged when I returned to pick up my car. Kendrick’s claims that was there before & it looks it was done @ another time. The pictures on my phone, the day of the accident prove it was part of it. Further more I askedto my adjuster about repair to the rocker panel on cars. She was aware of it!
Jennifer and Bruce did a great job for me. Eddie
My USAA rep Jennifer was amazing. She answered all my questions and she did her best to accommodate my specific situation.
It was easier dealing with you than the insurance company. Your customer service was excellent and my experience was quick and easy in helping me transition to my rental car. Thanks
Time it took to repair verses what I was told was a big disappointment as I was unable to prepare in advance for the additional days.
Everything went well, the staff was knowledgeable and very helpful.
Roof not completely painted. Hood had a scrap mark on it and blemishes in it. Rogue emblem not put back on. Trash left in back seat of vehicle. Inside of vehicle very dirty
My Cadillac looked brand new. Jennifer
Lord offered excellent service! Kendrick
Paint and Body is the go to shop in Augusta.
Robbie Bedwell was the estimator that I had the pleasure of working with. He did an awesome job keeping us informed about the progress on our car. I started out with a different estimator, but he went above his call of duty to make the transition smooth. There was a delay in my car being completed, but I was patient. I appreciate Kendrick's Paint & Body, and I hope the outstanding customer service continues!!!
The customer service agent was not very knowledgeable about status of car. The repair shop took over 30 days for a 8 day repair
Thank you for your professional courtesy that was shown to me at the beginning and end.Hats off to Jennifer Lord, Service Representative for handling everything. Sincerely, Marian R