Fantastic customer service!
If I could say super uber over satisfied, I would. Thank you!!!
After I was quoted for a repair and agreed to go ahead with the repair, With cost t out of pocket, mind you. I was told that I need another 400 part to complete the quote. Now I just wanted my car back at this point. I got the car and the alignment is totally jacked. My frustration lies with the fact that even with this exsisting damage to my car I was able to drive for two years with no alignment issues. Now after the accident and what was suppose to fix the subframe I'm told I can't align the car. A total quote at the time of inspection would have been a little more professional. All the while I'm paying for a rental while I get strung along.
Very well done, from beginning to pick up.
Very good job and it was so clean inside. Appreciate your timely completion and progressive updates.
Fantastic job. Great customer service in a welcoming and friendly atmosphere. Thanks for all of your wonderful work.
Vehicle Make : Volkswagen
It was great how your company kept me up to date daily on the progress of my car repair. Also, your staff was friendly and knowlegable. I will definitely recommend to friends. Thanks a million.
Way beyond my expectations thank you
The job was great, it looks awesome and they definitely took car of me, just that it took considerably longer then was proposed!
The staff were informative, pleasant and and courteous. They seem excited about their work.
Job finished ahead of schedule.
Kept informed of updates.
All personnel took time in making sure job was
Completed to satisfaction.
Time was slow. They could have completed the repair much faster. Management was rude when I placed a phone call about the time it was taking. I will not be going back again. The only 2 things I was happy with was how well the paint was matched up and how clean the car looked. Other then that I was disappointed with the treatment of me as a customer
Thank you for your wonderful work.
Extremely courteous and professional service. Would highly recommend to anyone
Thank you. Keeping me posted from start to finish, was definitely a new, refreshing experience for me. I would definitely recommend your service center to any and all. Every staff member I spoke to, was respectful, courteous, & pleasantly upbeat. - not really used to getting that kind of service anywhere anymore.
You damaged my car. 4 dents total, 3 on passenger side one on driver side. Dents on near Jack points so I believe it was damaged going on a lift. I will be calling Monday. I just noticed these dents because when I picked the vehicle up it had rained and dents were not visible. No rain today and they stood out like a sore thimb.
I appreciated being kept up to date throughout the entire repair process. The car looked great after the work was done.
You have a very friendly, professional, competent staff. I was very happy with the way I was treated and the care given to my car.
I have to bring the car back. I noticed a spot that is missing paint on the hood and also the right fender near the cowl.
I want to thank frank and trevor for the excellent service they have given in fixing my car so quickly it is muchly appreciated and i would recommend anyone to h&v for the quality of service it is outstanding. Thank you everyone danell d white
Wheel alignment made my wheel cocked go the left now
My car was returned to HV auto for them to complete the repair
I was impressed with the professional nature of the employees and the speed and quality of my repair.
An amazing job!!! Looks like a brand new car!
Very professional and courteous. Great job on my car.
Fast and smooth experience will Highly recommend
Excellent service. The staff couldn't have been more friendly and professional.
I love the job you did on my car. Looks great.
Very pleased with the service & the body repair done on my Honda CRV. Everyone was courteous & informative; so convenient to have Enterprise on the premise too.
Everyone involved, start to finish, made the whole process plesant and seemless. The finish work on the Jeep was excellent.
The job was done very good and fast thank you for your service !
I will never go to any other collision place besides H&V! The work always comes out GREAT sand the customer service is amazing. Thank you guys truly for your hard work and great customer service! :)
Every step of the process was made easy because of the great customer service you provide. I would recommend you to everyone I know. Thank you so much!
ok , I am totally impressed!!!
Paper work completion ... seamless !
Customer service people friendly and accommodating , my truck was wrecked and I was not happy .. left it in your hands .. worry free!
Truck was returned to me in as close to as brand new condition as can be , clean
Inside and out !!
The people at H&V are great ! Highly recommended ..! 5 stars..
There is a small blemish in the paint on the fender and the windows were streaky on the inside like a film on them. Otherwise everything else was great
Extremely good work, great communication & job completed days before scheduled completion. Would highly recommend to friends & family.
Slightly lack attention to detail. A few minor things I can fix myself, so don't want to go through the hassle of taking it back. Overall generally happy, but knock a few points off of what could have been a perfect score.
Their was a new scratch on my truck after I got it back but they buffed it out an rewashed my truck ,shop dust on the roof of the truck
Service was excellent. Follow up excellent. Courteous personel.
So far so good but I've hardly had a chance to check out the car.
Friendly, efficient, informative, could not have asked for better customer service! Thank you!
Excellent, friendly service . . . as always. ????
Excellent Job on my truck.
Nothing to add. Great customer communication during the process.
Everyone was super friendly! Kat made sure to explain everything that was happening and keeping us updated through texts was very convenient. I would definitely recommend this place to anyone that needs work done.
Great work in a timely fashion....also no hassles with insurance, you took care of all of it!!!!
Service was quick and the repairs were great. Everyone was very nice.
Overall it was a good experience. Friendly staff when you walk in. Knows what was happening with vehicle. Easy.
There was a small chip on the driver side window piller that was suppose to be painted along with the other piller and the hood and bumper, when I told the manager they brought my car back to the garage and put touch up paint on the chip but you can tell the chip is there.
Remarkable coustomer service!!!
Thank you !
Excelent staff. Knowledgeable and caring
Terrific customer service from the first contact to the last
The collision repair work was done in a high quality way. I was kept informed of the progress of the work frequently via text and phone. And most importantly, everyone went out of their way to provide quality customer service in an efficient and personable fashion. GREAT JOB!
My car looks so beautiful
Very Satisfied. Would use again! Thank you!
Excellent customer service & quality repairs. Thorough work & beautiful detailing. Such a nice touch. I am completely satisfied
You lost our key fob , which was definitely with the car when picked up . Not happy!!
Everything else looks good so far
My car looks amazing. The customer service was great and kept me informed though the whole process. Thank you!
Friendly staff. Informative. Always kept me up to date! Just amazing!
The work that was done great the communications was super the extra step of cleaning the inside of my car fantastic thank you
Not only was our car fixed, beautifully, but it was also detailed inside and out!!! That was such a wonderful surprise! Thank you!
The communication and professionalism through the entire process was great. Thanks for everything!!!
Had my accident on December 6 ,2016 had to call 6 days later to find out when someone would look at my car . Finally the car was picked up and brought to Kingston took several days to get an estimate and a 12 day repair time. I was contacted several times and told that there was considerable more damage than original estimate. Was told twice the may be totaled and finally on January 17 I was told my car was ready , due to my work schedule we could not pick the car up until Friday January 20,2017. Only to get there and find my windshield cracked and no one there even noticed. It was great pain that we wrote the 500 deductible check . I was very disappointed with the time in which it took the staff was polite but that didn't get my car fixed in a timely manner. A 12 day estimate ended up taking over a month.
Amazing customer service and a great team.
I was very pleased how fast and reliable place they are. I was very happy on how quickly they processed everything n I'm very pleased on the end result of my car. I would def recommend the place to family and friends. Thank you
Nice job... I was upfront with them and they were upfront with me.
thanks so much for a great experience, car was returned so clean it was like getting a new car-- thanks again
Great service by everybody
Great services. Great communication. Love the warranty. Will come back if I need to
The whole process was very easy, and swift. Everyone was professional, and the work done to.my vehicle came out good as new.
This was as pleasant as it could have been. I was always updated and the staff was extraordinarily friendly. My car is better than new. They made a very stressful situation much more bearable. Thank you!
I love how informed I was kept throughout the process. The works so far looks great! Thanks
Fast, kind people, great repair. Looks freaking nee. Can't ask for more!
So far I'm completely satisfied but I will need a few days of driving the car to make sure everything is fixed properly.
I will say now however that the ladies who work your customer counter are fantastic and very customer service friendly. I would hang on to them at all costs!
I will be in touch with my final thoughts on my car repairs soon.
It was great getting constant updates about my car and everyone that interacted with was extremely friendly and made the experience a very positive one. My car looks even better now than it did before the accident. I'm very impressed with everything.
Effortlessly convenient. Repair job well done.
Service we received was wonderful. The employees were great especially kat. Our car came out beautiful. Not only were the repairs taken care of, it was washed & clean. We would recommend H & V to everyone. Thanks again & Merry Christmas.
Very stress free experience. 100% satisfied!!
Great Job and thanks for cleaning the inside of my car. Thank you.
Vehicle Make : Volkswagen
Car looks great, paint matches perfectly, plus it was so nice to get it back so clean & shiny, you even cleaned my rims! Thank you!
Great customer service and repairs done in timely manner.
Great service. Commitments all met with high standards.
The work was done in a timely fashion the staff were courteous polite and efficient and I was given updates daily about the status of my vehicle I couldn't be more pleased thank you H and V
I was a bit disappointed when I first went to pick up my car. My windshield sustained damage during the repair process. At first I was told the damage was previous and asked if I wanted to take my car back in that condition. After returning to speak with a supervisor I was able to address the issue through my insurance, which made me feel better, but I ended up driving back and forth more than necessary. I would have liked to have been contacted about the cracked windshield before I was made to understand that my car was completed. Especially given the holiday I ended up waiting an additional week to pick up my car. I have no complaints about the work on my vehicle, but I felt like I had to travel more than necessary to sort out an unforeseen additional issue in the repair process. Thank you for taking the time to read my story. I hope my experience can help clarify some area for improvement. As for me, I would consider returning for future business.
Very friendly, competent crew! Thank you!
The car looks better now than when I bought it! Beautiful work, and very helpful staff! Thank you so much!
My family loved the service your company provided to us,
Brian & his team at the Kingston location was great, kept
Us informed the hole week. We will definitely refer our
Friends & family to you guys. Once again
Professional staff, always provided updates, quality of work was excellent
H&V make my repairs as simple as they could for me. They kept me in the loop the whole time which was nice. Overall it was a smooth process.
Job well done, the car looks wonderful.
Thank you so much.
My experience with H and V Collision in Kingston far exceeded my expectation. From the initial warm greeting at the door to the ease of picking up the rental car to the customer service reps who walked me through every step of the process to the ease of check out after repairs and the sparkling clean car... everything was perfect. The text message updates each day and the personal phone call from the mechanic put the whole experience over the top. I am beyond impressed.
Everything was great and easy, except I was not pleased with all my floor mats thrown behind the passenger seat and not put back prior to my pick up. Not a big deal, just inconvenient
Brian and his whole team did a great job taking care of us. Car looks fantastic and we were kept informed every step of the way. Thanks!
The most professional staff very rare to find nowadays. Everyone went out of their way to make this such a wonderful experience. Will highly recommend! !
The final paint appears to be bubbling. There was a week delay on the vehicle because the hood was misaligned, the bumper didn't fit, and the headlight bulged after first attempt to pick up.
Everyone was very friendly and helpful, communication was good. I go have a question today but will call.
From the minute I walked into your office I was greeted very pleasantly and felt welcomed. The whole process of checking in was quick and professional, as was the repair of my car. The job was perfect and done well before the expected date.
Thank you for such a hassle free experience.
From start to finish it was an easy stress-free experience. The short guy Sean, did a wonderful job. One thing to change would be those stupid arrows that take you around back of the building instead of to the reception area.
Great customer service! Employees where very courteous and knowledgeable.
Job was done well and quickly. Much appreciated
They did a great job taking care of my car. I am very pleased with H&V collision Center. I would reccomend them to anyone who needs repairs done on their vehicle and will be pleased with everything they do to take care of you and your vehicle
Everyone was kind and patient with me. They explained everything and checked in with me regularly to give me updates.... The car looks great too!
I self paid for a new gas cover for my Honda. It had a rust spot and I was told that they could not guarantee that the rust would not come back through if it were repainted. For that reason I opted to have it replaced and painted to match the vehicle. When I picked up my vehicle, I immediately noticed that the gas cover was a completely different color than the rest of the car. My husband was told that it was a different color because it could not be blended. Although, I understand the concept, I am upset because I was never told that this was a possibility. I paid for this service and I am very disappointed in the outcome.
Excellent service and communication
I was completely satisfied with the work. I was extremely pleased with all the workers I had contact with. What a great and helpful group
This place was suggested to me by a friend of mine who had there car repaired here and i decided to try it out. It probably was one of the best choices i made because of how well they took care of me. Sent me updates through text messages and phone calls which kept me at good standings. I will suggest H&V to more people whenever i have the chance to
Very happy with recent repairs ,will recamend H&V collision to all my friends once again thank you for a job well done
The staff is very kind. Extremely informative from start to finish. Excellent experience all around.
Car took 2 days longer than promised. Lack of communication at the end of process.
The car looked great, work well done and super cleaned, took a little longer than expected but will recommend your work, thank you, ML Collins
Very stream lined operation. It took some of the stress out of crashing a car.
Thank you for the ease and exemplary service. H&V made an undesirable situation transition smoothly throughout the process from estimation to final
I spoke with you about this. The car looks great! Thank you, but with the hood ajar light being on after we picked up the car, I believe the sensor is from whatever work was done. This should have been repaired by you. Now, I have to take it to Ford in 2 weeks and see what they say. Lots of running around and phone calls.
I've only had the car back for a day but everything seems to be in good repair. The only negative was that there was one emblem left off of the body. That was quickly replaced.
Timely updates, good work, no hassles: Thank You.
My car looks great, can't remark on speed of the repair, I've been lucky not having many accidents in my 45 years of driving. Stupid Deer ! Lol
Thank You Very Much !
I was inconvenienced for an additional 3 weeks waiting for windshield to be replaced
Your staff was terrific ; made a painful experience tolerable
The staff was very friendly and kept me informed of the progress of my vehicle's repairs.
We were very happy with the quality of your work, and pleasantly surprised that the car was thoroughly detailed - spotless inside and out. Thank you so much.
Only problem there is a chemical spot on my hood that I don't think was there before but I am really not sure. So other than that the job was excellent!
Replaced door won't open.
You guys went above and beyond repairing my broken drivers side mirror. I didn't expect you to detail my car's interior but,
I certainly appreciate it! My Nissan Altima has never looked spiffier'
Christa was SO helpful:courteous, efficient, thoroughly professional-that she made the experience less painful than it could have been. I particularly liked the emails which kept me informed of progress and provided a much-needed laugh in the morning when I was fretting about my car. The repairs were flawless and, w./ the beautifully detailed cleaning, almost make the car look like new. Thank you H & V!! I'll gladly recommend you!
Vehicle Make : Volkswagen
Great job on the VDub guys!!!
I am not happy at all my $250.00 oakley sunglasses got stolen. I called Twice And got told they don't have them. I know right where I keep them. When I got my truck they are missing. Whoever worked on my truck must have my sunglasses!!! Not a happy customer at all.
I can't thank you enough for a job well done, and constant communication. Much appreciated.
Very nice, very professional. Your staff was excellent. Trevor was very thorough and very friendly.
excellent service and very satisfied
Everything and everyone was pleasant. No complaints! The cars looks wonderful! Thank you for making it a good experience! ????????????????
We have a rattle that was not there before the accident. I will have to bring it in for you to look at.
Very convenient because the Enterprise car rental is in the same building so Geico had coordinated all the repair and rental car arrangements. H&V kept me updated everyday and my car was actually fixed ahead of schedule. It came back spotless inside and out since they cleaned and detailed it. Very happy with their professionalism and workmanship.
The best experience I've had with a body shop... Thank you
Car ready when promised entire experience was simple, fast and the car looked great
I was kept up to date with the progress of the repairs beginning done to my car. I am very please with quality of the job but also the service
Your team is doing great job. I completely satisfied.
I love the outcome, keep you informed along the way, everyone was very polite
Good job by the whole team,thanks
excellent customer service. friendly and dedicated
will highly recommend
Kristen at the front desk is amazjng at her job and highly customer oriented. She was patient with the many phone calls and questions me and my family had about our repairs. Being able to work with a representative like her made the experience stress-free.
I do think that you need to set up a voice mailbox. I called after-hours a few times and was never redirected to voicemail (even though the automated message made it seem as if I were).
They did a fantastic job! I can't tell I was ever rear-ended.
The daily updates by text were great. The staff is friendly
Really appreciative for fast and efficient work done on both my cars.
Very please with the process, time frame of
The job, and updates.
Vehicle Make : Volkswagen
great swrvixe and friendly staff
My car looks great . People are very nice , they let me know what was going on every stept of the way
I got into an accident and he fixed all the demage but never fixed my trunk. You have to slam it to close it
Not a big deal I'm trading it in. Just for future refrenses maybe right done all the demage then you won't forget to fix everything
A job well done and great service
Vehicle Make : Volkswagen
H & V Collision exceeded my expectations. The best customer service I have ever experienced in the automotive industry
Excellent all round service!
From first to last I felt my car was in the right hands. And I was right. The courteous service and professional results were outstanding. Many kudos to Cathleen at the front desk who explained every detail of the progress. And to top it off the car was finished a day ahead of schedule.
Very professional and the car looks great!
I appreciated being kept up to date, and was glad to know that my vehicle was repaired on the schedule first set forward by H&V.
Very professional and helpful. Car looks great and was clean when I picked it up.
Vehicle Make : Volkswagen
Thank you for having your repair people drive my vehicle back with me. It was excellent to have that service and showed how caring your people are. Thank you Katherine, for arranging this.
The staff were extremely helpful. They got my estimate fast, got the car in and out. The work came out excellent. The car came out looking amazing. They even cleaned the inside of the car out as well. When I arrived to pick up the car I was notified they even took care of some surface imperfections that I pointed out to Trevor, free of charge! A big thank you to Trevor, Shawn , and the rest of the h&V staff!!
Manager was very helpful and staff
Very good. Changed my bad day to
A good day. I will be recommending them
To anyone who needs their service!
Trevor was the best!
Excellent customer service. Fast, efficient and friendly
Thanks for everything guys did a great job ..
There were no questions about what phase the vehicle was in during the repair process. I was kept informed daily and the staff was very courteous. I would your facility again.
hood and front fender were not taking care of
The job was done beautifully. The car looks new. I was given careful information about care of the new finish.The car was done a few days sooner than I expected, allowing the earlier return of the rental car.
Job well done!! So far so good!! I am so glad that I got this fixed because every time I got out of my vehicle this was an issue. Thanks!! :-)
Vehicle Make : Volkswagen
It was a comfortable experience
The staff members were attentive partners
To frank Trevor Zach Anne and anyone else that took care of my car.the care that you have given me is beyond words the time and
Effort you put in to make my car right, was amazing and very much appreciated. I would highhy recommend you to anyone who needs your services. Thank you very much from the bottom of my heart. D white Catskill ny
Everything went smooth and the staff was incredibly helpful and friendly.
The work seems to be well done.
Can't properly express how impressed I was with your service. Your staff was friendly, professional and a pleasure to deal with. When I had a question about my vehicle, my assistant immediately found Trevor who took the time to look at the vehicle w me and assured me my little request would be added to the estimate. Guess what? It was and i couldn't be happier. I made a point of commending Allstate for recommending your company and will not hesitate to send friends and family your way. Thank you for everything!
From start to finish it was a class act....car looked better than when I bought it...I would bring my car back there no with no problem...thank u to the staff...
The repair of my car was completed a day ahead of the scheduled completion time. Text updates were very helpful and appreciated.
The results were excellent,and my tires were shined, which I never expected, but certainly appreciate.
The woman at the front desk stayed past 5pm to process the paperwork of my car. She explained the Guarantee of the work done on my car.
Also, as promised the broken part was left in the car. Thank you. I'm happy to have my car back and it looks wonderful.
The service was great. Appreciated the updates throughout the process. The SUV looks fantastic. You have some great body people there. Will definitely recommend you folks. Thanks!
Excellent work and people
Vehicle Make : Land Rover
I am so happy i feel just feel so excited to have my truck back it looks like i never had a damaged bumper ty for such a fast prrfect job. I am happy you recondition my truck inside an out i cant thank you enough. Your team deserves a raise yes thats right i said it thannks a
Million five stats from me
Service was quick. The process was easy. I would recommend H&V collision to my family in friends.
You guys did a great job and I am very happy with it. The car looks great. And your personal was great. I would recommend you to anyone that needs your service.
Very professional, helpful and friendly staff. A minor problem when I picked up the car was corrected quickly to my satisfaction. Good work.
The quality of the repair itself is excellent: and, surprise, you cleaned the interior on my car: what a pleasant and thoughtful bonus.
However, I was given an original estimate of 4 or so days on the repair which turned into 11 days [including 2 weekends]for which I had to have a car rental. If I had known about the longer wait period I would have waited until my Spring vacation this coming week to have the repair done and saved over 300 in car rental fees.