Not only was our car fixed, beautifully, but it was also detailed inside and out!!! That was such a wonderful surprise! Thank you!
The communication and professionalism through the entire process was great. Thanks for everything!!!
Had my accident on December 6 ,2016 had to call 6 days later to find out when someone would look at my car . Finally the car was picked up and brought to Kingston took several days to get an estimate and a 12 day repair time. I was contacted several times and told that there was considerable more damage than original estimate. Was told twice the may be totaled and finally on January 17 I was told my car was ready , due to my work schedule we could not pick the car up until Friday January 20,2017. Only to get there and find my windshield cracked and no one there even noticed. It was great pain that we wrote the 500 deductible check . I was very disappointed with the time in which it took the staff was polite but that didn't get my car fixed in a timely manner. A 12 day estimate ended up taking over a month.
Amazing customer service and a great team.
I was very pleased how fast and reliable place they are. I was very happy on how quickly they processed everything n I'm very pleased on the end result of my car. I would def recommend the place to family and friends. Thank you
Nice job... I was upfront with them and they were upfront with me.
Great services. Great communication. Love the warranty. Will come back if I need to
The whole process was very easy, and swift. Everyone was professional, and the work done to.my vehicle came out good as new.
This was as pleasant as it could have been. I was always updated and the staff was extraordinarily friendly. My car is better than new. They made a very stressful situation much more bearable. Thank you!
I love how informed I was kept throughout the process. The works so far looks great! Thanks
Fast, kind people, great repair. Looks freaking nee. Can't ask for more!
So far I'm completely satisfied but I will need a few days of driving the car to make sure everything is fixed properly.
I will say now however that the ladies who work your customer counter are fantastic and very customer service friendly. I would hang on to them at all costs!
I will be in touch with my final thoughts on my car repairs soon.
It was great getting constant updates about my car and everyone that interacted with was extremely friendly and made the experience a very positive one. My car looks even better now than it did before the accident. I'm very impressed with everything.
Effortlessly convenient. Repair job well done.
Service we received was wonderful. The employees were great especially kat. Our car came out beautiful. Not only were the repairs taken care of, it was washed & clean. We would recommend H & V to everyone. Thanks again & Merry Christmas.
Very stress free experience. 100% satisfied!!
Great Job and thanks for cleaning the inside of my car. Thank you.
Vehicle Make : Volkswagen
Car looks great, paint matches perfectly, plus it was so nice to get it back so clean & shiny, you even cleaned my rims! Thank you!
Great customer service and repairs done in timely manner.
Great service. Commitments all met with high standards.
The work was done in a timely fashion the staff were courteous polite and efficient and I was given updates daily about the status of my vehicle I couldn't be more pleased thank you H and V
I was a bit disappointed when I first went to pick up my car. My windshield sustained damage during the repair process. At first I was told the damage was previous and asked if I wanted to take my car back in that condition. After returning to speak with a supervisor I was able to address the issue through my insurance, which made me feel better, but I ended up driving back and forth more than necessary. I would have liked to have been contacted about the cracked windshield before I was made to understand that my car was completed. Especially given the holiday I ended up waiting an additional week to pick up my car. I have no complaints about the work on my vehicle, but I felt like I had to travel more than necessary to sort out an unforeseen additional issue in the repair process. Thank you for taking the time to read my story. I hope my experience can help clarify some area for improvement. As for me, I would consider returning for future business.
Very friendly, competent crew! Thank you!
The car looks better now than when I bought it! Beautiful work, and very helpful staff! Thank you so much!
My family loved the service your company provided to us,
Brian & his team at the Kingston location was great, kept
Us informed the hole week. We will definitely refer our
Friends & family to you guys. Once again
Professional staff, always provided updates, quality of work was excellent
H&V make my repairs as simple as they could for me. They kept me in the loop the whole time which was nice. Overall it was a smooth process.
Job well done, the car looks wonderful.
Thank you so much.
My experience with H and V Collision in Kingston far exceeded my expectation. From the initial warm greeting at the door to the ease of picking up the rental car to the customer service reps who walked me through every step of the process to the ease of check out after repairs and the sparkling clean car... everything was perfect. The text message updates each day and the personal phone call from the mechanic put the whole experience over the top. I am beyond impressed.
Everything was great and easy, except I was not pleased with all my floor mats thrown behind the passenger seat and not put back prior to my pick up. Not a big deal, just inconvenient
Brian and his whole team did a great job taking care of us. Car looks fantastic and we were kept informed every step of the way. Thanks!
The most professional staff very rare to find nowadays. Everyone went out of their way to make this such a wonderful experience. Will highly recommend! !
The final paint appears to be bubbling. There was a week delay on the vehicle because the hood was misaligned, the bumper didn't fit, and the headlight bulged after first attempt to pick up.
Everyone was very friendly and helpful, communication was good. I go have a question today but will call.
From the minute I walked into your office I was greeted very pleasantly and felt welcomed. The whole process of checking in was quick and professional, as was the repair of my car. The job was perfect and done well before the expected date.
Thank you for such a hassle free experience.
From start to finish it was an easy stress-free experience. The short guy Sean, did a wonderful job. One thing to change would be those stupid arrows that take you around back of the building instead of to the reception area.
Great customer service! Employees where very courteous and knowledgeable.
Job was done well and quickly. Much appreciated
They did a great job taking care of my car. I am very pleased with H&V collision Center. I would reccomend them to anyone who needs repairs done on their vehicle and will be pleased with everything they do to take care of you and your vehicle
Everyone was kind and patient with me. They explained everything and checked in with me regularly to give me updates.... The car looks great too!
I self paid for a new gas cover for my Honda. It had a rust spot and I was told that they could not guarantee that the rust would not come back through if it were repainted. For that reason I opted to have it replaced and painted to match the vehicle. When I picked up my vehicle, I immediately noticed that the gas cover was a completely different color than the rest of the car. My husband was told that it was a different color because it could not be blended. Although, I understand the concept, I am upset because I was never told that this was a possibility. I paid for this service and I am very disappointed in the outcome.
Excellent service and communication
I was completely satisfied with the work. I was extremely pleased with all the workers I had contact with. What a great and helpful group
This place was suggested to me by a friend of mine who had there car repaired here and i decided to try it out. It probably was one of the best choices i made because of how well they took care of me. Sent me updates through text messages and phone calls which kept me at good standings. I will suggest H&V to more people whenever i have the chance to
Very happy with recent repairs ,will recamend H&V collision to all my friends once again thank you for a job well done
The staff is very kind. Extremely informative from start to finish. Excellent experience all around.
Car took 2 days longer than promised. Lack of communication at the end of process.
The car looked great, work well done and super cleaned, took a little longer than expected but will recommend your work, thank you, ML Collins
Very stream lined operation. It took some of the stress out of crashing a car.
Thank you for the ease and exemplary service. H&V made an undesirable situation transition smoothly throughout the process from estimation to final
I spoke with you about this. The car looks great! Thank you, but with the hood ajar light being on after we picked up the car, I believe the sensor is from whatever work was done. This should have been repaired by you. Now, I have to take it to Ford in 2 weeks and see what they say. Lots of running around and phone calls.
I've only had the car back for a day but everything seems to be in good repair. The only negative was that there was one emblem left off of the body. That was quickly replaced.
Timely updates, good work, no hassles: Thank You.
My car looks great, can't remark on speed of the repair, I've been lucky not having many accidents in my 45 years of driving. Stupid Deer ! Lol
Thank You Very Much !
I was inconvenienced for an additional 3 weeks waiting for windshield to be replaced
Your staff was terrific ; made a painful experience tolerable
The staff was very friendly and kept me informed of the progress of my vehicle's repairs.
We were very happy with the quality of your work, and pleasantly surprised that the car was thoroughly detailed - spotless inside and out. Thank you so much.
Only problem there is a chemical spot on my hood that I don't think was there before but I am really not sure. So other than that the job was excellent!
Replaced door won't open.
You guys went above and beyond repairing my broken drivers side mirror. I didn't expect you to detail my car's interior but,
I certainly appreciate it! My Nissan Altima has never looked spiffier'
Christa was SO helpful:courteous, efficient, thoroughly professional-that she made the experience less painful than it could have been. I particularly liked the emails which kept me informed of progress and provided a much-needed laugh in the morning when I was fretting about my car. The repairs were flawless and, w./ the beautifully detailed cleaning, almost make the car look like new. Thank you H & V!! I'll gladly recommend you!
Vehicle Make : Volkswagen
Great job on the VDub guys!!!
I am not happy at all my $250.00 oakley sunglasses got stolen. I called Twice And got told they don't have them. I know right where I keep them. When I got my truck they are missing. Whoever worked on my truck must have my sunglasses!!! Not a happy customer at all.
I can't thank you enough for a job well done, and constant communication. Much appreciated.
Very nice, very professional. Your staff was excellent. Trevor was very thorough and very friendly.
excellent service and very satisfied
Everything and everyone was pleasant. No complaints! The cars looks wonderful! Thank you for making it a good experience! ????????????????
We have a rattle that was not there before the accident. I will have to bring it in for you to look at.
Very convenient because the Enterprise car rental is in the same building so Geico had coordinated all the repair and rental car arrangements. H&V kept me updated everyday and my car was actually fixed ahead of schedule. It came back spotless inside and out since they cleaned and detailed it. Very happy with their professionalism and workmanship.
The best experience I've had with a body shop... Thank you
Car ready when promised entire experience was simple, fast and the car looked great
I was kept up to date with the progress of the repairs beginning done to my car. I am very please with quality of the job but also the service
Your team is doing great job. I completely satisfied.
I love the outcome, keep you informed along the way, everyone was very polite
Good job by the whole team,thanks
excellent customer service. friendly and dedicated
will highly recommend
Kristen at the front desk is amazjng at her job and highly customer oriented. She was patient with the many phone calls and questions me and my family had about our repairs. Being able to work with a representative like her made the experience stress-free.
I do think that you need to set up a voice mailbox. I called after-hours a few times and was never redirected to voicemail (even though the automated message made it seem as if I were).
They did a fantastic job! I can't tell I was ever rear-ended.
The daily updates by text were great. The staff is friendly
Really appreciative for fast and efficient work done on both my cars.
Very please with the process, time frame of
The job, and updates.
Vehicle Make : Volkswagen
great swrvixe and friendly staff
My car looks great . People are very nice , they let me know what was going on every stept of the way
I got into an accident and he fixed all the demage but never fixed my trunk. You have to slam it to close it
Not a big deal I'm trading it in. Just for future refrenses maybe right done all the demage then you won't forget to fix everything
A job well done and great service
Vehicle Make : Volkswagen
H & V Collision exceeded my expectations. The best customer service I have ever experienced in the automotive industry
Excellent all round service!
From first to last I felt my car was in the right hands. And I was right. The courteous service and professional results were outstanding. Many kudos to Cathleen at the front desk who explained every detail of the progress. And to top it off the car was finished a day ahead of schedule.
Very professional and the car looks great!
I appreciated being kept up to date, and was glad to know that my vehicle was repaired on the schedule first set forward by H&V.
Very professional and helpful. Car looks great and was clean when I picked it up.
Vehicle Make : Volkswagen
Thank you for having your repair people drive my vehicle back with me. It was excellent to have that service and showed how caring your people are. Thank you Katherine, for arranging this.
The staff were extremely helpful. They got my estimate fast, got the car in and out. The work came out excellent. The car came out looking amazing. They even cleaned the inside of the car out as well. When I arrived to pick up the car I was notified they even took care of some surface imperfections that I pointed out to Trevor, free of charge! A big thank you to Trevor, Shawn , and the rest of the h&V staff!!
Manager was very helpful and staff
Very good. Changed my bad day to
A good day. I will be recommending them
To anyone who needs their service!
Trevor was the best!
Excellent customer service. Fast, efficient and friendly
Thanks for everything guys did a great job ..
There were no questions about what phase the vehicle was in during the repair process. I was kept informed daily and the staff was very courteous. I would your facility again.
hood and front fender were not taking care of
The job was done beautifully. The car looks new. I was given careful information about care of the new finish.The car was done a few days sooner than I expected, allowing the earlier return of the rental car.
Job well done!! So far so good!! I am so glad that I got this fixed because every time I got out of my vehicle this was an issue. Thanks!! :-)
Vehicle Make : Volkswagen
It was a comfortable experience
The staff members were attentive partners
To frank Trevor Zach Anne and anyone else that took care of my car.the care that you have given me is beyond words the time and
Effort you put in to make my car right, was amazing and very much appreciated. I would highhy recommend you to anyone who needs your services. Thank you very much from the bottom of my heart. D white Catskill ny
Everything went smooth and the staff was incredibly helpful and friendly.
The work seems to be well done.
Can't properly express how impressed I was with your service. Your staff was friendly, professional and a pleasure to deal with. When I had a question about my vehicle, my assistant immediately found Trevor who took the time to look at the vehicle w me and assured me my little request would be added to the estimate. Guess what? It was and i couldn't be happier. I made a point of commending Allstate for recommending your company and will not hesitate to send friends and family your way. Thank you for everything!
From start to finish it was a class act....car looked better than when I bought it...I would bring my car back there no with no problem...thank u to the staff...
The repair of my car was completed a day ahead of the scheduled completion time. Text updates were very helpful and appreciated.
The results were excellent,and my tires were shined, which I never expected, but certainly appreciate.
The woman at the front desk stayed past 5pm to process the paperwork of my car. She explained the Guarantee of the work done on my car.
Also, as promised the broken part was left in the car. Thank you. I'm happy to have my car back and it looks wonderful.
The service was great. Appreciated the updates throughout the process. The SUV looks fantastic. You have some great body people there. Will definitely recommend you folks. Thanks!
Excellent work and people
Vehicle Make : Land Rover
I am so happy i feel just feel so excited to have my truck back it looks like i never had a damaged bumper ty for such a fast prrfect job. I am happy you recondition my truck inside an out i cant thank you enough. Your team deserves a raise yes thats right i said it thannks a
Million five stats from me
Service was quick. The process was easy. I would recommend H&V collision to my family in friends.
You guys did a great job and I am very happy with it. The car looks great. And your personal was great. I would recommend you to anyone that needs your service.
Very professional, helpful and friendly staff. A minor problem when I picked up the car was corrected quickly to my satisfaction. Good work.
The quality of the repair itself is excellent: and, surprise, you cleaned the interior on my car: what a pleasant and thoughtful bonus.
However, I was given an original estimate of 4 or so days on the repair which turned into 11 days [including 2 weekends]for which I had to have a car rental. If I had known about the longer wait period I would have waited until my Spring vacation this coming week to have the repair done and saved over 300 in car rental fees.
after 24 days in the shop I went to pick up my
car and the windshield was cracked. very unhappy
Professional, quick and empathetic. No complaints with service.
I was especially pleased with the combination of having my Geico rep. and the car rental company at the one location with H&V. It made for a convenient experience for a person with a busy schedule.
I was kept up to date and the repairs made the car look great. Everything was handled professionally and worry free.
Car finished on due date as planned for. Repairs look genuine. Good coordination with the rental company as all as the instance company.
I was very pleased with the way your company emailed and called me with details on my jeep daily. Please say Thank you to all the crew for a job well done.
H&V went above and beyond. The communication was excellant. I would recommend them to anyone I know who needed repair work on there vehicles.
The team did a surberb job. Thank you!
Excellent service and very good communication with clients
Very happy. Staff followed up daily, text updates, etc
Thank you Kingston staff and geico adjuster Brian
I appreciated the updates on the work done on my car
Professional but with a personal touch
And my car just Shines!
Waiting for an appointment next week to reset the traction control light that is on.
Nervous about driving in winter weather because I don't know if traction control is functional or not.
Everyone was great, quick and friendly
I really appreciated the updates I was provided with throughout the repair of my car. Everyone was very polite and professional and I was very happy with my car when I picked it up. Thank you again for the good work. I really do appreciate it.
I appreciated the constant feedback about my car so I felt in the loop. They went over and above to make my car beautiful again! Everyone was friendly. Ann rocked!!!
Loved the constant text communication throughout the project. Very thorough and detailed.
You made the car look as good as the day
I bought it!
As you know getting into a accident and going through the insurance process can be very intimidating. For the most part it was, especially the waiting time for the paper work to get to the right departments. I have dealt with H&V collisions before and nothing less than helpful. After getting through the first stage, and going for the estimate, I was really not satisfied and didn't think that my main issues were addressed. Then I had spoken to Trevor Surio-Pink,he took time out of his busy schedule and listened to what I wanted to say and asked questions about the issues I wanted to address. My issue was that my passage side mirror was damaged in the accident and the guy who hit me tried to cover up the real damage by trying to put it together. Since these days everything is electronic and millions of wires and chips inside a simple thing as a mirror is a sensitive issue. I was just quoted for a buffer and paint job. But Trevor, he put my worries at ease and after listening to me he said "leave it to me and everything will be done as you want and I will handle the insurance as well." After hearing that so felt so at ease. He just mention to let him know when I drop off the van at the repair center. Then after about a week I did as said. Then within 2days he personally called me back and said your van is ready for pick up and I have included the old parts as per your request as well as the receipts for the new mirror and recalibration of the passenger side mirror. When I had come to pick up the van, I was amazed.!!! I was washed and cleaned and ready to go ???? I was so overwhelmed with happiness and satisfaction that I had to call to the district supervisor Matt. I understand that he was busy in his day, but he took my call and listened to me and was just as satisfied with happiness as I was. He also reassured me that he was going to give Trevor the recognition that he deserves and set him as the example for this employees at the next staff meeting. I felt happy that my feedback was listen to. Thanks again Trevor!!!????
Efficient, polite and excellent results. Thank you.
They were all courteous and efficient.
Car was not done when promised. Called and told me it was done went to get the car and it actually was not done. Parts not even in to finish it. Very very upset with this company. Will be speaking to owner.
The car was not restored completely to its original manufacturers
Look. There is an entire lip that goes over both front tires that was there when I dropped the car off that was damaged on the right side only that is now missing completely. Did not agree to that being done if you couldn't fix the damage and restore the car to original I should have been notified I'm very unhappy
Very satisfied! Truck looks great!
I was updated regularly and the job was quick and even detailed my truck.
Absolutely no complaints to this point.
The car repair looks great! I only wish that I could have had my car back sooner. 19 days is a long time.
We are very happy with the outcome/repair of our
minivan. Sean & Ann Cartwright were great & helped us
thru the process. Please let the rest of the team
know that we appreciate their hard work and are very
pleased. Thank you.
Great communication from start to finish and the car looks great
Courteous, prompt and competent in their service. Did a thorough job, including detailing, etc. Kept me informed along the way.
Actually, it was very straightforward and went as planned. Shawn was excellent. Thanks
Amazingly fast, courteous, and efficient service. The whole process could not have been easier! Clearly the way to do it.
Great team! Between H & V, Geico and Enterprise rental, it was a remarkable one-stop experience. While being in a collision is a terrible experience, your quick and bright team got me back in my car and back on the road with tremendous efficiency! Btw, I just got divorced and the account for the repair is in the name of my ex-husband, Joseph M
Everyone is very helpful and extremely nice to
Sean was very helpful and professional. Thank you for the wonderful customer service!!
I just picked vehicle up this afternoon. It was done well ahead of time and so far seems fine. I haven't had the opportunity for a longer drive yet.
Courteous, friendly and very organized. Don't like phone setup. Phone call goes to Troy and then rerouted. Confusion when u are trying to get one person and u don't have their extension number. Should be on all correspondence. Also not sure if they always got my phone messages.
Everyone was very accomadating, friendly, and helpful. I will recommend to my friends. Thank you everyone
Everyone At H & V was very helpful thru out the entire process. My special thanks to Ann for her Professionalism And concern. GREAT JOB!
Everyone was very polite and helpful
It turned out to be effortless and that is a great service for someone like myself, who is so busy! Thank you all!!!
It doesn't look like new.
A-1 JOB WELL DONE,SHAWN AND MICHELLE PATIENT,ANSWERING ALL CONCERNS,
MY CAR LOOKS BRAND NEW,COORDINATION BETWEEN H&V,GEICO,AND ENTERPRISE WAS SEAMLESS,WILL NOT HESITATE TO HIGHLY RECOMMEND H&V COLLISION.
THANKS,TOM AND Marie M
Kept me informed throu the process by text was great
Everyone that worked with me at the Kingston office was very professional, I felt completely at ease during the entire repair experience. Thank you.
the people I came in contact with Were excellent, my first choice wasn't you but after good customer service and good interactions with your team and I mean the H & V Collision Center team job well done to your receptionist excellent job thanks for everything
I felt as though my car was being repaired correctly and that I was kept informed of any problems and changes promptly. Overall, pleasant experience with professional people from start to finish. No one wants to need vehicle repair but they made it pretty painless.
The doors won't lock and I can't set the car alarm with the the electronic keyring devise.
I was totally satisfied with the service provided. Michelle and Shawn were great. It also deserves to be noted that my car was so clean inside and out that I didn't recognize it!
Top of the line customer service
Unbelievably bad communication. Nobody had any idea what was happening, nobody communicated with me. Piss poor all around.
The repair service was excellent. The one
Improvement I would suggest is the call service
answering service. It is most disturbing and annoying.
Compared to the rest of the H&V service it is the one low
point I would suggest you improve. Thank you
for a great repair job. Edward W
Quick and easy! Everything was flawless. Staff was amazing, super friendly and accommodating! Fast service, awesome rental car and the work done is superb! Thank you!
Very helpful, friendly and accommodating staff.
Terrible communication. I will never bring a car here again.
Repairs were done on time, it was very satisfying. The paint job took sometime due to humidity. Overall they did a swell job repairing and painting the car.
It was a totally wonderful experience from start to finish!
I would definitely come back.
Everything went perfect.
Michelle, Andy, Trevor and the team were great. They were very patient and friendly. The job was excellent.
The team was coordinated and very helpful in every way. I was kept updated at all times. Courtney was excellent
Everything was handled in a very professional manner
You guys have done a wonderful job. The car looks better than when I first got it a few years ago.
I really appreciate your service and the support of the agency. They were VERY professional and corteous. I would recommend your business to all that needs your services. I do appreciate your business. They made me feel like family during my ordeal. Thank you for the pleasurable experience. P.S. Your receptionists deserve a raise because they do exceptional work representing your business.