My service contact was very professional and courteous. The car was delivered early and they did an excellent job. I will recommend them in the future.
Very professional and quality repair. We also liked being updated as we went through the repair process.
This is my second experience using Service King having used Service King for an unrelated matter on my car a little over a year ago. My experience from my initial call to leaving Service King after picking up my car upon completion was extremely pleasurable. Every staff person that I encountered was courteous and professional. I appreciate the updates via text and email. I would highly recommend Service King to anyone that is need of car body repair.
I really enjoyed the daily updates that kept me abreast of the status. The repair was done to my satisfaction and they took care of everything. They even took care of getting my rental car promptly into hands. Superb job!!
Haley was great. She made the entire process smooth and always kept me updated on the status of my car. The repairs are spotless and I really appreciate the work that was done. Service King is a place that I can trust and Haley played a big part in making my experience wonderful.
Haley kept in touch the entire time. First ever car experience on repairs I've ever had. Thanks
No need to contact me. Here was the issue: I got a text that said my car was done but when I got there it wasn't. I had to wait another 3-4 hours later and drive back. It was daunting. Otherwise everything else was great. KR
I was very satisfied with the work that Service King done to my vehicle . The customer service was excilent and I want to give Jim a pat on the back for his excilent service and keeping me updated on the repairs that was being done to my vehicle.
My experience with service king was great, I received updates via text, that was very convenient. Mike was my service advisor, he was professional, courteous and very knowledgeable regarding the repairs to my car. The work done on the car was great, I will defiantly recommend service king.
Service King was fantastic! My car looks amazing and I'm so happy to have it back. Thank you to the wonderful team for all your help and hard work.
Everyone was very nice. I got plenty of updates which was. I e. They worked around my work schedule.
I enjoy the detailed service to my car. I also appreciate being updated with the status of the progress.
Your team gave outstanding service absolute 10 s all way across Co William loughnane
I had excellent service and was happy with my service
I was very satisfied with the work that was done on my vehicle salesman was very professional in completing the work on my vehicle he did a great job his name is Mike Brower and I would use your service again thank you very much
Hayley was awesome! Very helpful. She was sweet and easy to ask questions too. Definitely will be coming back to service king and asking for Hayley again
Haley kept me in the loop which was greatly appreciated
Service king did a spectacular job on my Ford Mustang! The whole process was very smooth and i got my car back in no time. When it came to giving me updates on my car via phone call or text Haley was there with me every step of the way! I'm glad I made the right choice with leaving my car with service king.
Haley was excellent and went above & beyond to help us. She's hreat and so knowledgable!
Haley kept me updated on my cars progress. The work that was done was great and my car looks great! Thanks so much!
It was an overall good repair. Took a little long, but good.
Overall, I was very pleased with how you treated me as a customer. All staff was very friendly and helpful. Jim, in particular, did a great job of reviewing my repair needs with me and keeping me posted on progress over email. The repairs look great!
One small suggestion for making your customer service even better...
Initially, the completion date was estimated to be Friday, December 2. All of Jim's updates suggested that repairs were on-schedule and going smoothly. However, I didn't hear anything from you on Thursday (12/1) or Friday (12/2). Even though, overall, I was very pleased with how you kept in touch with me, I would have appreciated a heads up that I would need to wait until Monday (12/5) to pick up my car. I learned of this development only by calling you on the morning of Saturday (12/3).
Thanks again for your great customer service. Overall, I was very pleased.
Haley was extremely helpful keeping me up-to-date with the repair progress.
Haley communicated very well. My car was taken care of very well and I am very pleased with the care and outcome.
My repair was done in a very short time & looks wonderful. James in customer service kept me updated.
I'm really glad with service king with their service
Jim is the most swell guy. He has great customer service skills. Keep up the good work.
Hayley did a great job keeping me up to date on progress and expectations; she really went the extra mile.
Service King provided excellent service in the extensive repair of my beloved 2013 Toyota Prius V. They called and texted frequently as each phase of repairs was occurring. Service King worked directly with my insurance company, and went the extra mile to catch all the extra details to give me better than new! I loved working with Glenn, and Jim, and the location was quite convenient. PS, the paint match is perfect! Many thanks, Lisa Lee Morgan
Excellent repairs. Great staff. Would highly recommend them.
Hayley did a great job keeping me posted about my car and was very understanding about my pregnancy and need for a quick repair.
I worked with Haley at the Service King on McAlway Road. She was super helpful about answering all my questions and explaining the paperwork to me. The service was quick and efficient...I had to get my car fixed but she helped the experience go by smoothly.
Haley was very experienced and just a nice person. Loved my car after it was delivered to me. Great work and a good price. Thanks David ****
Extremely happy with Service King.
I was very pleased with the service i have received to fix my car. Jim was wonderful to work with, very professional and made sure nothing was over looked. I can not say enough positive things about this place, and the workers.
Haley was awesome! She was so professional and helpful and she worked hard to make sure that I got updates on my car. I do not know much about insurance or handling these types of things and she was so helpful. She even made sure that I got my rental car set up and she called them when I turned it in to let them know to refund for the extra days I purchased. It was also a nice surprise to see that the people at service king cleaned my car! Haley you rock!
Excellent Service from intake with Margarita to paperwork with Jim Reynolds, enterprise car and then thru service and delivery. Very satisfied.
Your team is excellent. I was very happy with the service and the time it took for the repairs
Haley was great especially when I needed questions answered and also for assisting with a smooth transition-Tashlyn
Didnt have to worrie about a thing hayley took care of supplment and all that was needed very good crew
Haley was very nice and kept me well informed throughout the process
You guys did a wonderful job to my BMW, Haley was very helpful, catering to our every need. Thank you guys so much!
I was kept informed through the entire process and really appreciated the texts I received that updated me on the progress of my car
Jim was awesome at answering all our questions and updating us on our vehicle. Margarita provided great customer service. We appreciate everyone's hardwork at service king! Thanks Jim!!!
Haley was great. Kept me updated all along the process.
Service King did an amazing job with my car. I got my car even sooner then expected and its good as new.
Great repair. It took a little longer than originally estimated, but it all worked out.
Jimmy took very good care of me!
Heather did a great job with keeping me updated on my car. The looks great. Great customer service.
Haley Rader is on top of her game! This is my second time to use Service King and she is amazing! She's on top of everything and makes the process so easy! I will be back, if there ever comes a time. She's my girl!
Kevin, Haley, Jim, Jimmy and Margarita are all first class and my experience was awesome!! I will never do business anywhere else but Service King! Thanks guys.
Service King was absolutely phenomenal! Haley did an excellent job keeping me informed and made me feel comfortable throughout the entire process.
I am very pleased with the service. Great customer service they kept me well informed.
Haley is awesome!!!! Lucky to have her as a employee.
She is definitely a "Service Queen".
Jimmy, Kevin & the entire staff was awesome!!!
Haley Radar was excellent
Vehicle Make : Mitsubishi
Wonderful customer service !
Great service! Thanks Haley!
Excellent service in every aspect
Haley at the McAlway store in Charlotte provided excellent customer service.
I like that you clean the car outside as well as in side
I worked with Haley and she was amazing. She communicated with me the entire time and made an extra effort to reach out to the other insurance company so I didn't have to deal with that. I would definitely recommend Service King to my friends and family and tell them to hope they get Haley.
Haley did a great job keeping me updated on the repair status and went out of her way to ensure it would ready before the weekend
Jimmy was really friendly and kept us updated
The service was great and it was a pleasure working with Haley!!!
Great customer service and kept me update the whole time. Wonderful work.
Timely updates very much appreciated. Also, appreciated the car being cleaned inside & out! Special thanks to Haley for her customer care service.
The service received was amazing and excellent. Hadley was exceptional. She provided us constant updates. She was always very helpful and detailed when we had questions. She and the service received is the reason I will refer your business to all my friends. Thank you!
Vehicle Make : Volkswagen
Good service and communication!
Very satisfied, thank you
I really enjoyed my experience with Service King- Jimmy did a great job of communicating throughout the process, and the car looks absolutely fantastic! I really appreciate everything he, and the rest of the team did.
Jimmy was awesome. I will recommend to all my friends that need help. We are so pleased.
Well done from drop off to pick up. Smooth and painless.
Loved everything, especially the daily communication!
I appreciate the hard work and great service Hailey and her team provided me. They did an excellent job on my repairs. I also appreciated the communication
Very appreciative of Jimmy's customer service and taking care of us throughout the entire process. Thanks!
Everything was completed on schedule and I was kept up-to-date throughout the process. Very pleased with the service.
Haley is very profesional and great customer service.
Haley did a great job and kept me up to date, proactively, every step of the way.
Haley was very nice and really communicative I always new what was happening. I am very pleased with the level of service.
Haley did a phenomenal job assisting me through the process of getting my repairs. Since the day of dropping off my car, the proper expectations were set. I loved the text message updates about what was going on with my car. My car was repaired in a very timely manner, and the work on it looks great! I will definitely recommend this location to anybody that is in need of repairs.
Jimmy was nothing short of amazing! My car looks awesome, like it never happened. I would send anyone to Service King. Best experience I've had dealing with my car and I'm glad my car was taken care of!! Thank you to everyone who worked on it, I really appreciate it from the bottom of my heart!
I worked with Haley to get my repairs done on my Sonata. She did an excellent job letting me know what to expect throughout the service before getting started. She followed up with me just as she said she would and explained things in a way that made the process simple. My car was given back to me in better shape than even before my accident. I am very pleased with my experience with Service King.
Haley was AMAZING. she has a great attitude and is very polite with customers. She kept me updated often which made me feel even more confident in Service King. I will highly recommended service king to others and suggest they request Haley.
Your service. Rep haley was great stayed on top of process till job was complete great job haley!!!!
When I picked up my car, the battery was completely dead. The car went in the shop with a healthy battery. The only person there when I picked up the car was a receptionist. Which of course she had no idea how to answer any of my questions because she is not the person I had been corresponding with the whole time my car was in for repairs. She jumped off my battery which she should not have had to deal with at all. I drove home, parked the car for two hours, went to start it again to leave for work and it's completely dead. The car was in the shop for 30 days to replace the side quarter panel. There were issues getting the part which I understand. But I feel someone who had been involved with the process should have been there when I picked it up and who could've answered my questions and concerns. I asked about compensation for my rental car if the amount exceeds what my insurance covers since the job took abnormally longer than it should have. I have received no answer back on that from Service King. The paint job looks bumpy on the under side above the wheel and now I'm sitting with a completely dead battery. No I'm not happy.
Good and fast service, good communication during service thanks
Haylie was wonderful informative prompt and helpful
The vehicle was delivered on time and in excellent condition
I would recommend it to anyone
Jimmie was thorough in his explanations and kept me informed throughout the process. He is an asset to your organization.
This was the best car repair experience I've ever had. The daily updates via text were great. The periodic phone calls were also very helpful. The quality of the work was outstanding and completed ahead of schedule. I will only use this location in the future.
Haley was great she kept me informed aleast twice a week while my car was in for repair i wouldn't trust my car with any other repair shop the whole company get a 10 in my book
Thank you for everything and for a wonderful experience in restoring my vehicle! The service was quick, I received repair updates regularly and really appreciate your excellent customer service and the awesome repair results! I will definitely recommend your service to everyone I know!
Excellent service. Jim and Margarita
Try just did really good service to my care and it's too fast.
I appreciate your hard work and your professionalism. Mr Jimmy is a real pleasure to work with. Thank you
I thought Haley and her team were awesome. They kept me up to speed on everything.
Haley deserves a raise! She was great and got my car done in under the scheduled time quoted to me
Fantastic job great staff
Haley in Charlotte was beyond helpful in every way!
Service king's staffs are very helpful and friendly.
Thanks for your excellent service
Service king staff kept us updated regularly. Nathan Chick was awesome. The whole experience was the best we could ask for considering the circumstances.
From start to finish I knew I had picked the right body shop. Very knowledgeable and caring staff....I was kept informed by text, which is a great way to do it, of each step on the repairs. My car looked incredible, show room condition. I can't be more grateful.
Nathan was awesome!! I would bring any vehicle to Service King!
Jimmy handled the repair professionally and in a timely manner. I was very satisfied with my experience, and look forward to doing business with you in the future if the need arises.
Great people they made the wait smooth sailing. Nick was great very professional and through. Thanks for the awesome job you did on my car.
Wonderful progress reports and communication . The car looked absolutely beautiful when it was picked up
Haley was very informative with notifying me on the progress of my car. True customer service .
Haley did a great job. She was very helpful and communicated frequently during the repair. Really good experience!
Another great experience with Service King. Car finished on time and Nathan kept me informed of the progress. I would refer any one needing auto body repair to Service King
This is the second time repairs have been made to my vehicle and both times I have been very pleased. Everyone at Service King has been a pleasure to speak to. Nathan was great both times to make sure I understood what needed to be repaired as well as the status of the repairs.
Jimmy was excellent. He explained every aspect of the repair process, gave me consistent updates on my vehicle, and was incredibly friendly and professional. I would definitely use service king in the future for any vehicle repairs.
Jimmy was a great help and went above and beyond to make sure that they I was kept aware of the progress and made sure that the repairs were made to my ultimate satisfaction. You can tell he has a customer service mindset and I would definitely return to Service King if I needed these services in the future. I would give Jimmy and the rest of the team a 10.
Excellent customer service. Was kept informed the entire process start to finish.
Haley was great! She kept me informed and up to date on the statues of my car. I would use the services again.
Hailey was on it from the start and she kept her finger on the pulse of the problem and this was a huge problem until it was resolved and I am happy as I can be to have our family car in time for vacation.
Everyone in the office was very very kind and helpful that Hailey rocked the boat! !! Now look at me I'm on a boat !!
Haley was absolutely amazing!!! Great communication and easy to work with.
Nathan was SO great! He was very knowledgeable and kept me in the loop during the whole process. I will most definitely recommend service king to friends. Thanks for naking it fast and hassle free:)
I was kept up to the date on the progress of the repairs. Also, my car was cleaned very well went returned.
Nathan and the SK team did a great job with my aging Toyota Corolla. They were friendly, made a usually complex process very straight forward, and kept me in constant communication every step of the way.
They shielded me from a lot of the insurance and car rental logistics and for that I am grateful.
Lastly, above all they were all pleasant and courteous - not something that is a constant amongst other body shops in my experience.
Overall, I would highly recommend Service King to anyone in need of colission repair services. I would definitely go again if I need them myself.
GreAt job. Looks like the day I bought the car at the Hyundai dealership.
Haley was an exceptional representative of your company. She handled my repair submission professionally and efficiently. I appreciated the constant updates she provided along with the quality of work that the shop performed. After my experience I would not have any reluctancy to recommend Service King to friends or family in the future. Thanks-Chris
I was very happy with Nathan and his team. Nathan kept us informed through the whole process. My car looked great. Thank you again, great job
Service King was great through the whole experience. They kept me updated through phone conversation and throughly email. I feel like the were fast as could be expected. The whole process was smooth. I would recommend them without reservation.
The best service I have EVER received from a car repair shop.
Will come in next week to finish repair. Thanks LL
Very professional service. Very satisfied with my experience and would highly recommend to anyone.
Haley kept me updated during the whole process
Nathan and staff were friendly, compassionate, professional and prompt. Everything promised was delivered and I received even more than expected. I would definitely utilize them again if needed.
Thank you for going the extra mile!! Working with Haily was a wonderful experience. She kept me informed each day of how happy my car was. I thank Allstate for connecting me with Service King.
Nathan was professional, courteous and very responsive. He kept me informed and answered all questions.
Great customer service. Great communication and great repair job in the low time of 3 days. Overall. Well done to all at Service King????????
My car looked really good!! Thanks service King
Jimmy was great he needs a raise an the lady at the front desk love them both
Haley help me get through this difficult time and made things very easy she is wonderful ????
Second time we've worked with you; excellent service both times. We highly recommend Service King.
Thank you very much i will tell my family and friends very ? the employees were very helpful,nice and friendly.
Given the circumstances this was a very nice experience
Heather was absolutely fabulous kept me in touch
let me know what's going on step-by-step
Everyone was great. Haley was awesome.
Great job. Great service.
The Staff and the techs were very helpful. I am on my second day of driving my repaired car and
and it is preforming excellent.
Haley was a great help and she made me very comfortable that my car was taken clcare of the best people! Will be a repeat customer!
Vehicle Make : Volkswagen
Very professional. Polite, helpful, and friendly. Great quality work.
Jim was great wonderful customer service
Haley did a great job keeping me updated on the progress of my car and step by step of what was happening. The process of getting a rental car, leaving my car and picking it up was very easy. Thank you for doing a great job on my vehicle repairs and getting the work done in a timely manner.
Nathan did a great job keeping me posted, and repairs made my car look brand new.
Everyone was courteous and professional. They kept us well informed regarding their progress. They facilitated our requests and the work on the car is excellent
Service was just as promised. Excellent
Nathan, Kevin, Scott and the crew were all GREAT! They kept me informed every step of the way. I would highly recommend them to family and friends.
Very professional. Pleasant, informative, & courteous. Would do business with you again.
I'm extremely pleased with the updates from service king.
Scott was amazing from the time I brought my car there to be serviced and picked up. He kept me informed on the progress. I will recommend everyone to Service King; Scott you were spot on!
Jimmy did an awesome job! I was very impressed with the service!!
Clear and quick assessment and kept me updated frequently - all around great customer service from Natahan.
Excellent service, Jimmie was great
My car looked great. Your person made sure everything looked new again. She was caring and did her utmost to make sure I would be satisfied.
Nathan was great. He kept me in the loop the entire time my vehicle was being prepared, and did a phenomenal job of making sure the repairs were done with quality and detail! I wouldn't hesitate to take my vehicle back to that particular Service King, they earned my full trust and confidence.
Quick service! Nathan was very professional & accommodating!!
Nathan and the staff were totally awesome!
Jimmy was completely professional.
From go he was all over it ; keep me updated every step????????
Nathan was great to work with. He took care of everything, including issues with the insurance company and enterprise, while my car was as Service King!
Service King did a great job!! The car looked great!!
You were very helpful and kidnes. Thank you very much.
Jimmy was very professional and keep posted of the car results.
I dropped my car off they kept it for s few days. They kept me up to speed with everything that was going on with my vehicle. The service was great and the work was great. Definitely would refer them
Excellent attention and services
I was very satisfied with the work done on my car.
Repairs make truck look brand new. Can you do the other side, lol?_,
My driver side front wheel is still shaking. It's a little scary when driving on the highway.
I'm so happy with the results and the level of customer service provided by by this company and specially, Jimmy! He was absolutely great and will recommend service King and Jimmy to anyone!
The employees was always nice. An I like the way they send you text message of the progress. Of the work of your car.
The experience was great...I especially like the way I was updated with current information about the progress of my vehicle.
Hailey Bailey is an asset to your company!
Haley is the besttttt!!!!
Vehicle Make : Volkswagen
Service king did a great job. The rental company experience was not as good. Took too long because the car want ready, and the car was in pretty bad shape. This may effect my decision to come back in the future.
Haley was EXCELLENT! She continuously kept me informed very step of my car's progress!
Service was quick & professional
The customer service representative was great thanks so much for making this experience go so smooth.????