We were immediately greeted, provided information regarding our insurance options. Consistently updated on repairs. He even offered to deliver the vehicle to my employer so I would not have to miss addition days of work. The completion of the repair was timely and well done.
Thank you Chuck and Service King employees.
Mr. and Mrs. Dismuke
Friendly staff, quick service
Chuck was very prompt and courteous. He updated me on the repairs frequently. Despite the circumstances for doing business with you it was a very pleasant experience.
Service King was quick and performed excellent work. My car looks like NEW! I especially liked my serviceman, Chuck, who was personal and knowledgeable. I will definitely use Service King in the future and tell everyone I know about their superb work.
Very pleased with the service!
Thank you for an excellent job. Truck looks great. Drives good also. Very satisfied with how it turn out.
The Service was excellent Chuck was very kind and professional.I feel like every one should experience the great Service King. I'm very pleased with how my car turned out also I would go back again hopefully Chuck would help me again. Thank you Service King
Very prompt and polite service. I will for sure go back there again.
Eric and Chuck worked together very nicely and I appreciate all the work that went into making the damage disappear! Thanks guys! I know that if there's any need in the future, I'll be seeing you guys again!
Awesome service. Second time for a repair from an accident. Pleased this time as much as the first time I came in years ago. Very pleasant and friendly environment. Glad you are there.
Chuck did a great job of keeping me informed throughout the process and walking me through all repairs.
Chuck was awesome to work with. Very friendly. Made this experience very smooth. I will recommend Service King to friends and family. Absolutely great service!
The car looks amazing! I cant believe it got back to pre accident. It really looks better than I had expected.
Chuck (I think his last name started with a "B") is amazing to work with. He kept me informed, was patient with me and answered all of my questions, and made me feel comfortable with what work was being done.
The customer service was exceptional.
I think the best thing I can say is that I will definitely use you again in the future (but hopefully not too soon).
Mr. Chuck Boldarini was very help full, the job was done quickliy, I will raccomender to other friend!
Great service! Friendly staff. Delievered my car ahead of estimated date!
The job was perfect! Thank you
The work was wonderful; my only complaint is that I didn't get updated much. I dropped it off on Monday and was told it would be one week if it could be bumped out and two if parts had to be ordered. No update until I called on Wednesday. No update again until I called on Friday. I would have liked to receive a call or email when they determined that it could be bumped out and another with some update of when it would be ready instead of being left wondering. Again, I have no complaints about the actual work, which was excellent.
Chuck was great and easy to work with. He kept me updated every step of the way!
Chuck and the staff at the Madison Heights Service King were true professionals! I couldn't be more satisfied with the repair and happy that USAA works with your outstanding company.
Excellent feedback and updates on repair. TLC to the max!
Good communication. Courteous.
Good job , good service ,thank you .
My experience was great chuck was not only super professional but such a nice person . Wil recommend to all my friends
Great work and fast! Thanks!
Chuck and troy was great and so very helpful, I couldn't be happier
Service was great. Chuck was outstanding.
Chuck Boldarini was exceptional. From the onset he explained not only the process and steps that Service Master would be taking to complete the body repair- but also the insights and steps in which USAA would require. Very professional, yet personable. The quality of the repair was excellent and the timing expeditious as promised. M. A. Battle
I loved the frequent updates and the speedy repair!
Chuck kept me informed on the progress of the repair.
The service team was great! Very friendly and professional. Explained everything thoroughly. Made me feel at ease and confident my car was in good hands. Service was prompt and excellent. Love Service King Madison Hgts and their staff.
Great staff going above and beyond. They do great work!
Vehicle Make : Volkswagen
Car was repaired quickly and well.
Larry Thompson was a pleasure to work with. All my questions about repair were answered with curtesy. Larry also called every day during the process to advise status, this was greatly appreciated. Vehicle was returned promptly within estimated time.
Very professional staff and they got the job done a week early. Car looks great. Very satisfied with the service.
Very nice and informed on everything
Great Work! Very efficient. Appreciate for getting the repair done so quickly, ahead of schedule.
Service was very good. The service was satisfactory in every way.
I was very happy with everything & also Tom who went over & above for me.
The Service King team did a great job fixing my car.
Chuck was amazing! The whole process was taken care of and everything was done when promised. Excellent work!
Customer Service were Excellent and the job on the vehicle was Awesome.
My experience was seamless and amazing. The team was AWESOME, Tom was such a pleasure to work with.
Chuck was very professional and kept me up-to-date on my car's repairs.
Chuck was helpful and professional as were others who I encountered.
Wonderful service from Tom!
Chuck did a great job keeping me informed with the process of my car repair. Thank you
The service was excellent and I was kept informed about the status of my vehicle at all times. Very friendly
The entire team was outstanding. Exceeded my expectations. Thank you!
Repairs were high quality and completed at promised time
From beginning to end, the team at Service King did an outstanding job of turning my damaged car into a sparkling dream again! Their empathy and customer service is number one!!
Great job on the repair. Excellent customer service. Fixed the car faster than I expected, and it's perfect. Thank you!
Everyone was very professional. Chuck kept me updated with the progress of my repair
All employees were well versed in customer service.
Chuck was a great person to work with to get my car back to me in a timely fashion.
Tom Kilduff was very informative. He saw the work on my car from the beginning to the end. He saw that there was some orange peel on the vehicle & had it taken care of before I picked it up. I would recommend your company & Tom Kilduff. Thank you for the wonderful service Tom.
You all done great! Thanks for communicating with me on the progress!
very impressed with chuck - he provided the utmost professional service and made sure I was not inconvenienced. I was pushed for time and he arranged my car rental which helped out a lot. in the future will return for any repairs and recommend to anyone who needs services
The level of service was fantastic....quick, weekly updates and very friendly. The repairs are all perfect.
I am happy with the work done by Service King. I was kept up to date throughout the repair process as well.
Chuck did a superb job in helping us out. It was done on time as promised.
The Technician explained thoroughly what he was going do before and what was done afterward. He was pleasant and and answered questions.
Chuck was great and my car looks awesome!
The service was fast and perfect.
Chuck was polite, helpful and explained things thoroughly.
Very accommodating and trustworthy.
They scheduled my estimate at a time convenient for me. Dropped off car very next day! At end of second day, my car was ready--a day earlier than expected. Chuck Boldarini was great! Very courteous and professional. Would use Chuck again in a heart beat. He was the face of Service King for me, and you have a winner with him.
I am completely satisfied with the quality of work, and professional customer service from Service King's employees. I will always choose their workmanship over other companies including the dealership. Thank you again for the best service and repair of my vehicle.
never been treated better
I was completely satisfied with the care and dedication to my vehicle. Chuck at Service King was diligent with keeping me in the loop about what was happening and how long it would take. He worked hard at getting my van back to me in a timely fashion while also doing quality work. Chuck was friendly and knowledgable, very easy to work with.
Great work and done on time would recommend to friends and family
They give me constant updates. Quite amazingly they delivered the car to my house
The car look absolutely beautiful it was clean and I think it looks better than it did when it was new and Tom was excellent thank you again
Kept me updated and tried to have my car ready as soon as possible
Was treated very well. Tom Kilduff couldn't have done any more to make sure I was satisfied. Good job, thank you. Jerry K
Everyone was pleasant , helpful & efficient in their duties . Thank you .
Everyone was pleasant & helpful , efficient in their duties .thank you
Chuck was very friendly and professional.
I had 3 claims and I was supposed to pay 500 for each one of them (Although only one of them was my fault) in total of 1,500. He called Allstate and eliminate two of them. Awesome!
I was going to take Uber home in Royal Oak, but he gave me a ride instead.
As I thought it'd take more than a week for my car to get repaired, I booked the repair appointment a day before my 10 day business trip. It turned out it took only 3-4 days to finish, and he (with his boss' approval) waved storage fee until I come back in town.
All service was very thoughtful and I was highly satisfied.
Services kings gets an A in my book.i would gladly refer family,friends and co-workers to them.their staff is very respectful.Good job! Sincerely,Michael D
Great work, excellent communication.
Great work, excellent communication.
They are great. Always friendly. Always fast. Nice work. Nice folks.
Chuck Boldarini was my service advisor, and I have to appreciate him for his customer service. The entire experience from first contact to final delivery was extremely pleasant and painless. The initial assessment and quote was made very quickly by him, the actual repairs were conducted in a very timely fashion and stayed within the initially quoted amount, and my total time in the store for the entire experience couldn't have been more than a total of 15 minutes for all visits (including time spent waiting for my ride home after dropping off the vehicle).
I am very pleased with the service which I received at this Service King branch, and will be bringing my wife's car in for repair in the near future. I think that Service King Madison Heights is assured of getting my business for as long as I live in the area.
Once again, I want to acknowledge Chuck Boldarini for his commitment to customer service.
The repairs were completed above expectation as the vehicle looks as good or better than it did when purchased.
I received my car cleaner than when i droped it off. You guys stayed right on schedule. Kept me informed of progress all during the repair.
Mr.Chuck was very friendly and courteous
Chuck really made my experience easy and took care of me and my vehicle.
Everyone was very professional and Chuck did a good job of walking me through the entire process.
Great service all around. Thanks!
Chuck was wonderful to work with. Get experience overall!
Very nice experience. Everyone was very friendly and easy to work with. Tom was just a great guy to work with too. Repair was first class and looked better than ever after the repair. Would recommend to anyone. Thank you!
am very satisfied with service ..good job
Frindly, prompt service. Car looks great
I was not disappointed at any point .... They kept me informed though the whole process
All personnel were courteous and helpful each time I had contact with them. I would definitely recommend Service King to everyone. The repair work was done in a timely manner and looks like new!
Chuck did a great job again.Very efficient
I loved that you cleaned the inside of my car. That was an extra service you didn't have to do but I really appreciate it! Thank you.
The service was excellent and Chuck was great. He kept me posted on every step of the vehicle. The job was done great and done quick!
From the start chuck was nothing but professional and truthful. Very friendly and informative. Really appreciated him and the way he kept us updated the entire process.
Chuck was great to work with, and the team did a wonderful job from beginning to end!
Tom was very nice. Loved that they cleaned my car before I got it back!
I was pleasantly surprised that my truck was ready 1 week earlier than estimated. Tom was wonderful to work with.
yes the service was satisfactory
Excellent service. Chuck always updated us and the car was ready early. We definitely would use Service King again and would highly recommend you for great customer service.
Everyone was very professional and customer service oriented as well as friendly!
Quick. Fast. And quality job! Thanks for washing and vacuum min my car too!
Tina Bustamante and Austyn Thompson took care of my service needs, quickly and professionaly. They explained the process and kept me informed of all steps.
I was very happy with all aspects of my repairs. The service and professionalism was very much appreciated.
The guy on my case seemed very personable and caring for my repairs
Tom was great to work with. Perfect A for service and keeping me informed. Tom is knowledgeable, honest, straight forward, etc. Unfortunately, I've had to deal with other shops over the years and the service wasn't even close to the service that I received at Service King. And btw, a few months ago, I had another fender bender. Austin was my Service King Adviser and he was just as good as Tom. Both high quality guys. Finally, the work that was done was exceptional. My car looks brand new again. Thank you for your all-around excellent service.
Chuck did a great job of keeping me informed.
Very professional friendly and timely service.
Excellent job, done on time! Chuck is very good at what he does and the experience was painless!
Very nice people who care about their customers!! Will definitely be using and recommending them!
The car looks great and I really appreciate everyone for making this a quick repair. I appreciate everyone realizing I had to pay for the rental car on my own, and making the extra effort to minimize the length of the rental. Thank you
Everyone was courteous and very professional.My car was completed ahead of schedule and had been cleaned on the inside, which was a very pleasant surprise. I will not hesitate to refer them to anyone or use them again.
The Staff Chuck Boldarini is very friendly, great service, very efficiency...... love it. I am highly recommend if any one need service , go to this location. Very satisfied. Awesome .
Mr. Chuck is very good person. He explained each and everything in detail.
They were very helpful and accomadating.
Chuck was very curtious and professional. I didn't have to do anything but sign the papers !
Chuck did a great job, the vehicle was completed to my satisfaction quickly and to my expectations. Great work! I hope I don't have to come visit you any time soon, but will have no reservations about your work if I do.
Service King employees made working with my insurance provider (Allstate) quick and seamless.
Chuck was very honest and prompt with servicing my vehicle. He really went the extra mile by staying late on a Saturday, just to make sure my car got towed to his shop and to make sure I got a rental car. My car looked wonderful when I picked it up and it even feels as if it drives better!. I would highly recommend Service King if your vehicle needs repairs!
staff was great and the repair was in a timely manner
Staff was very professional. Impressed that they finished the repairs in one day. Getting an estimate on another car and would reccommend Service King to others.
I was kept updated, my truck was done ahead of original estimated date.
Chick was ver nice and professional. He kept us updated on my vehicle throughout the entire process. tjecentire process was easy. I will continue to take my vehicles to Service King.
Have been there before. They always do a nice job
Chuck was terrific taking care of my car on short notice and getting the job done in time for me to leave on my trip. Very helpful and accommodating, would recommend them highly.
Tom rocks. Hr was on top of everything.
Vehicle Make : Volkswagen
We have worked with Chuck in the past and as in the past very professional and pleasant to work with.
They were great. Explained everything and provided continuous updates about the repair. I am very happy with them.
Tom was very professional with good service very kind and understanding I would come back if I needed service just because of him
Everyone was so courteous and Tom Kilduff went out of his was to see that my car was done as quickly as possible with safety in mind. I could not have asked for a better group of trained professionals to service my car in a timely manner. Thank you.
Great customer service would use again.
While it is never a good time to have to deal with damage to a car, your staff made the process very smooth and easy. From the initial check in to the frequent updates. The repairs were done quicker then expected and the care taken with the car was more then I expected. Thank you all for your wonderful commitment to great service.
My car looked almost brand new!!!! The paint color matched perfectly, they vacuumed my car and even took the time to detail my wheel rims. My tires have not been that sparkly in a while as I am constantly on the go. I was in utter shock that a collision shop would take that much time. The communication was great and I received a call or text daily updating me
On the progress of my car. While I am hoping I don't have to use SK often, I can say that Service King now has a loyal customer for life.
Great experience. Tom was a fantastic service rep.
Tom and your team took excellent care of me (and my truck.) this was my first accident and could not have been more pleased with the professionalism demonstrated by the entire staff at your Madison Heights location! Thank you again!
They exceeded my expectations. I'm glad the insurance company choose them to fix my car.
Tom was excellent at his job. Great customer service skills. Great experience. Thank you
Work was done in a timely manner. Staff was very helpful
Looks great! Amazingly fast and Amazingly painless!
Tom was great at keeping me updated on the repair process. He called exactly when he said he would. He returned my van to me the day he said he would. He mad a bad situation better. Thank you Tom!
Awesome work in a quick time period. Thank you
Vehicle Make : Range Rover
They were kind and courteous and the service was done in a timely manner Plus, they remained in constant contact with me throughout the whole process. This was the best experience I've ever had getting my car repaired.
Quick and continuous status updates. Thorough work. Tom did a great job.
They were very nice and always kept me informed on what they were doing.
Excellent job overall. Great communication and a very speedy repair. Excellent final product too. Thanks to everyone.