When I arrived to pick up my vehicle they had forgotten to put on new edge molding on the passenger side doors and the rear quarter panel. As a result I was not able to pick up my vehicle
I have never been in or had an accident but I can tell you it was an enjoyable experience. Everyone was more than polite. The work was done 3 days before the quote. I was kept in the loop of the whole process. Christine was great. I can't remember the gentleman who sits behind her but he was also great. It was very nice to go to one place for everything. As I said I've never been involved in an accident but I was dreading it until I went. Awesome job!!!
Thanks to Tom for getting it repaired before
Time and above expectations quality of repair.
The young man who handle taking the details of accident was so courteous that I was impressed and confident that all would be taken care of. The service from beginning to end was great. Thank you
Excellent customer service and super craftsmanship
The whole process from scheduling an estimate to delivery was very, very streamlined and everyone was super helpful.
Thanks for making this a pleasant experience of an otherwise unpleasant situation.
Car was in excellent condition! !
Service King has given me the best experience on car services. I will definitely recommend Service King to my friends. Thank you Service King again!
Christina Amaya is absolutely great to work with!
Great service, great people, great work. Not much more can be said about how great everything was.
Thank you to everybody. Service was swift and easy.
Everyone was helpful and very professional.
Car was ready on time and wonderfully clean.
Thank you again Maggie B
Good work, friendly staff, mike even stayed late to let me pick up after regular hours.
Car has warning light on for low break fluid that occurred within 1mile of leaving. Unable to bring right back due to commitment at work. So far all else seems ok so far bul
The Service King team always provides great Customer Service and provided me with updates on my vehicle daily. Many Thanks!
I was very pleased wis the profesional work done tu mine car thank you !!!
Thank you very much I'm very satisfied for all the work you've you have done
The only place I will take and recommend car repairs. Service King is the best.
Competent, fast and job well done. They took the stress out of a stressful situation.
There seems to be a flaw in your process. We brought our vehicle in for repair and unfortunately had to make a second trip to have a very simple clip installed. I beleive the repair itself was fantastic and the staff was professional and pleasant. The problem I see is that an estimate was written and a parts request was sent out and filled exception of a clip/retainer which was not caught by the parts clerk and the technician whom had to have realized the error when installing parts, and I would assume the quality control person. I recommend you focus on a simple process of insuring all parts are in or at least not confirming repair completed until all parts are accounted for and installed
Vehicle Make : Mini Cooper
The team was very professional and they did a beautiful job. Mike Smurda kept me updated throughout the process and he did a great job explaining what was going on and what to expect.
I was very impressed with the extra services was done to my Lexus. I would recommend to my friends and families.
You guys did an excellnt job. Jason kept us informed and we never had a question about the quality or the completion time. Chtistina was also very helpful.
My car looks like a new car and no person can tell whether it ever involves in an accident. You guys did a great job for me and I won't hesitate to refer you to people who needs a service of a sort.
Great work, communication throughout and very easy to drop off my car and get a rental at the same place. Also simple pickup of my car and drop off of the rental on completion of the job. Thanks!
Very happy with Mike, who was my contact person. Kept me well informed. The text message updates were also helpful.
Fantastic customer service, great work at reasonable price.!
Mike was very professional and kept me updated.
Everyone thought he was very nice took great care of me just all-around great people
Justin did a great job. He worked to remove a scratch and did a fantastic job making most of it go away. Very satisfied with the overall experience
Great service and all the people we came in contact with were professional and courteous.
Professional and exceptional customer service! Really liked the updated texts regarding the status of my car.
Service was outstanding. Appreciated the text updates on my car. Justin was great, and everyone I worked with was extremely helpful and professional. Will recommend you to friends.
Supposedly some things was not addressed because the sound and certain circumstances of our car are still there and the worst grinding noise at braking don't understand will be calling tomorrow to take care of it
My vehicle looked brand new when it was returned to me. I appreciate the team cleaning the inside and outside of my vehicle. Justin Cozzi kept me informed during the entire process. I appreciate him going above and beyond returning my vehicle to me. Thank you again.
Your team was very professional and kind throughout the entire repair process. All the little service touches like daily updates and respectful personal interactions definitely makes me want to recommend Service King to others. The actual repair job is excellent...Thanks!
Everything was handled in a professional manner. The work was completed by the date promised.
We are very satisfied with the service we received. Thanks to Mike for all his attention and hard work he put into getting our car on time, not only that our looks like new! You guys couldn't have done a better job! We truly appreciate all the help. Thanks King Service!
The customer service was awesome! It took the edge off such a stressful situationsituation much
Justin was very communicative and we appreciated the constant text updates.
I was not familiar with them, but the car looks great and they were pleasant, informative and professional. Very helpful.
Christina and mike they treat me as a king at service king.they taken care of clean my car in side and out side.they let me feeling that I am in my home with big smile and welcome to me by my name.thank you christina.and mike you guys arr great values to service king and all your guest. God bless all the team work
Did a great job but only take more time then promise date
Very easy experience. Friendly people. Good communication. Excellent workmanship!
This is my third time using Service King. Always delighted with the process and the end result. Christina and Justin were great, too.
This was my second experience with Service King and I was completely satisfied both times and would recommend your shop to others
They did an fast and amazing job i'd recommend them to anybody
I appreciated the regular updates and the consistent effort to keep me informed of the progress on my repair. My car looks wonderful and I appreciate the attention to detail. Great job!!
Thank you for being prompt and keeping me updated .
Service King is named appropriately ... Best service I have ever experienced.
They got my car back to me 10 days sooner than expected. They let me know what was going on with the car several times through the process. They were courteous and efficient. A thoroughly pleasant experience. They get an excellent and a 10.
Very satisfied overall. Justin provided timely updates
James **** was great: he covered all important details, was always pleasant and attentive, he anticipated questions and was very knowledgeable. He built my trust. I was confident in Service King and I'm happy with the entire process- everyone made it as smooth as possible! Job well done!
Julie was so great. Service was incredible all around. Thanks so much!
Vehicle Make : Volkswagen
Roof liner isn't tucked in were the curtain airbag was installed. Deep Scratch on roof about 14 inches long that wasn't there before I dropped it off to be worked on. I made the collision repair employee that handled my case aware that it needed an alignment because it pulled to the left because of wear our vehicles made contact, and also that the transmission light came on right after impact and that the gears don't sound right and feels like it struggling to shift gears. She assured me that she would contact Utica insurance and volkswagen to tell them about the additional mechanical problems. And I picked up my car today to find out that she had not contacTed Utica or volkswagen about the additional mechanical problems. And volkswagen had my vehicle for three and a half months just to reset the computer so that all the red light notifications that came on upon impact would turn off. Which you would think that they would see the transmission light and oil light and investigate why they came on upon impact considering I requested they be checked bUT my request was apparently ignored by the collision repair employee. So I'm extremely upset that I now have to take my car back to volkswagen to have it looked at again. But the body work you guys did looks great and the paint job looks great. I'm very satisfied with the cosmetic work collision repair did.
Julie Caldraun was amazing. I have been using Service King (Sterling Autobody before) for many years for all of my Mercedes and Lexus vehicles. The staff is professional, courteous and always very helpful. The quality of work is superior and the turn around time is excellent. Prices are competitive and I could not be happier.?
Julie was great and when I noticed a chip on the trunk that was not there when I brought it in James the manager was happy to schedule a repair ! Kept me updated on the progress and very friendly!
Everyone at your shop was courteous as well as very responsive to my questions, concerns, and "needs". They explained and kept me updated as to the progress on all repairs. The car was cleaned and looked great both inside and out.
I would definitely recommend this repair shop to my family and friends!
You are responsible for your business
The day to day text updates were very helpful, especially the pictures of progress. All of the staff that I worked with were knowledgeable and very detailed in explaining what was going to be done to my car.
Great customer service. The job was completed ahead of schedule.
Iht was a pleasure working with Julie and your other staff on this repair. They were very courteous, competent and stayed in close communication so that we knew everything t hat was going on with the repair and it's progress. A job well done
Its all good thank you for fixing my car and bring it home again :)
Great job. I got my car back two days earlier than the schedule date. Your people are great. Thank you.
Very professional staff. A job well done!
Love the emails! My Honda was definitely happy.
It is nice to deal deal with a competent, professional company. You all know how to run a great business. Thanks for everything!
I am extremely satisfied with the repairs on my vehicle. Julie was very helpful every step of the way. I will highly recommend Service King to everyone I know.
Julie who was my service rep did a fantastic job with fixing my truck!
Communication throughout the process was fantastic and they finished ahead of schedule. Great job service King!
Vehicle Make : Volkswagen
I am REALY happy w/service & the repair, especially the customer service was GREAT.
Great job, ahead of time, and car washed too
Great customer service and repairs. Thank you!
Completed 10 days after initial estimate, but no fault of Service King. Staff was outstanding, Julie Calderon in particular.
The gentleman was very friendly and seemed like a genuinely nice person. He took great care of us and went over every detail of the entire job. He seems very prideful and passionate about his work. Thank you sir.
Each agent I dealt with was impeccable - in every customer service sense.
And, the work on my car is beautiful. In the future of the need arises I would
certainly use Service King. And recommend you to
others. Thank you very much.
(I also appreciated your updates.)
Very good service, good people, are friendly, I have taken care of very well, thank you again for your service.
Hands down the best customer service I've ever experienced on all ends. I would recommend this place to anyone who needs body work done on the car
Courteous, professional, on time, no nonsense. Thanks!
Julie, the service advisor who handled my repair order was extremely professional and courteous. Others who invidentally assisted me were great also. The repair seems complete and in order - and the vehicle was returned to me clean. If I have future needs to have a vehicle repaired, I will return to Service King. Thanks for the good work.
Thanks for your thorough walk-through and noticing that the door was not put together exactly correct And having a tech re-assemble the door
Good customer service. So far, very happy!
Excellent service and on tome delivery
Thanks for doing a good job and cleaning my car thoroughly!
Car looks great. Excellent service.
I was called while I was still on the phone with my insurance company!!!
John took good care of us. The repair looks good. Thank you, Ken P
You all did a wonderful job and very professional. If we ever need repair work done again in the future we will call upon you again. Thanks again.
Very professional, friendly and communicative. I was extremely satisfied with the service. I would highly recommend Service King... thank you
We very much appreciated the updates we received. Christina and Bob were very helpful.... Great customer service! The job was perfect and we appreciate that you were able to "sharpen your pencil" when determining the cost. We will definitely refer you to our friends and family.
My service advisor Bob was awesome. I appreciated all of the follow up texts. This was an excellent experience and the absolute best service I have ever received. Christina was cheerful and so helpful.
Thanks for the prompt and outstanding service.
Work was done with the highest quality and efficiency, at a lower price. People were very polite and trying to help. The vehicle was returned cleaner than when dropped off. I give the business a score of 10, complete satisfaction.
Great service and I loved the text message system they have. I will definitely recommend them in the future.
Excellent service very accommodating with time frame and transportation. Professional and very friendly. Obtained several other estimates that were less expensive but came back because of personal service. Wonderful.
The best, no absolute best experience i have wver had with a body shop/reair facility. No hesitation in recomending this place and service.
Great service; and communication. Fast turnaround. Thanks for a job well done!
Good service I'm very happy with the work and the service you guys doing
Great customer service from the beginning to end. Bob & James kept me posted every step of the way. There communication & Customer Service is . A lot of people talk about Customer Service, the people at Service King provide it. Thanks to all.
I appreciated the efficiency and the caring that your staff showed. Also, my car looks great.
Fast quality work I love the text messages about the progress of the vehicle, definitely be back should issues arouse or touch up
Excellent and non intrusive follow up through the process. Great service orientation. And good clean work. Thank you
The service experience has been excellent. I would refer seviceking to my friend.
Staff friendly, courteous. Did a great job!!
Julie Calderon was fantastic to work with and kept me up to date during the entire process. Great job on the work done. Thank you!!!
You have a great team. Everyone is very helpful and friendly. The text notifications are very helpful so I know the status of the repair. Big thumbs up. This is our second auto repair since December. The 1st was on our Altima. Both experiences get a 10. Extremely satisfied.
Change the business cards. I have never had such professional and yet felt like I was dealing with a family member before. The manager is as good as they come and then some. Over all a job extremely well done.
Returning customer so we like your work
Great communication and earlier delivery than expected
Fantastic job from start to finish. Exceeded my expectations!
Appreciated the ease of the process, and the light hearted texts received on the first two days. Work looks flawless and since I purchased the car used, better than when I bought her.
Excellent service and communications. Julie Calderon is a superb representative of Service King.
The service and associates were very experienced knowledgeable and professional in all aspects of the business
Communication with Bob and Christina was terrific!! Great job on my car and great service!
Vehicle Make : Range Rover
I like your work
Bob was great from the first inspection to final pick up. My car was like new and cleaner than I left it. I would definitely use again and recommend to others.
Julie was very helpful, understanding, and kept me informed every step of the way. The paint job and bumper look fantastic!!
Awesome customer service! I will not hesitate to recommend Service King!
Vehicle Make : Volkswagen
Only waiting now for the fixing of the tear on the car driver seat.
Great team and outstanding customer service. Julie Calderon kept me informed of the repair progress by text messages and emails - that was a nice added feature! The repai was done much sooner than expected and everything appears to have been done to perfection. It was a pleasure working with you and I would recommend your shop any time!
John did a great job. He was super understanding, accommodating and helpful when I was going through a very tough time. Thank you!
Car repairs look great. Good service
Excellent service. Very good with update car's status. Very satisfied. Kudo to Bob.
Appreciate daily messages on progress of repairs. Cleanliness of garage. Courtesy of employees. Professional business.
Vehicle Make : Volkswagen
Service was prompt and very professional. Thank very much for all your hard work.
Excellent customer service! I was well informed about the status of my car and the repairs turned out great and rates were reasonable.
Perfect service start to finish thanks Julie!
Everyone was so helpful and professional.
car looks great. nice job and done ahead of time.
After picking up my car I noticed the rear back up light wasn't working. Also when getting gas I noticed the blue painters tape is still on the inside of the gas door.
When you put the bumper back on the car, you forgot to reconnect the wires to the light bulbs on the driver side. Other than that, great service! Julie is wonderful!
Wonderful clean detailing of car upon pickup. Workmanship good. Text communication excellent. Did not always receive call back to phone messages.
Excellent customer service
7 weeks for a repair is unimaginable
Bad paint job, bolts hanging loose of the bottom of the vehicle, damaged plastic clips reused, 3 hrs of labour cleaning grease marks off interior .......... still not all off. What can I say, TOTALLY UNACCEPTABLE ........ VERY disappointed. Awaiting your call John ....
Customer service was excelent.
Job well done and speedy was done before beforeyhe estimated time it was so appreciated.The staff was so kind. Thanks again.
Received frequent communication from the team regarding the status of my vehicle.
Repair work was completed within target timeframe.
Service King in Herndon went above and beyond to help me. I am truly thankful and more than satisfied! Julie Calderon and James **** were excellent
John was great to work with. Very pleasant, car was ready on time, work was well done, good communication.
John and one of the women were extremely good with communication. We will definitely use them again!
It was great and completed quickly
I had a great experience at Service King. They did an amazing job repairing my car and the customer service was excellent! They also finished the repairs ahead of schedule, which was a nice surprise. I would highly recommend Service King to anyone in need of a good auto repair place. Thanks for all your help and great work!
Hey, when I dropped off my car I left a dashboard mobile device holder in it. But now I can't find it. Did you take it out of my car? Do you have it? Has a suction cup on it. Also there is scratch on the hood of my car that wasn't there when I brought the car in
Appteciated the daily updates. Team very customer focused and friendly
I felt I am dealing with humans who care about me. This is something I never experienced before, nowhere.
- Short update messages
- The car was complete within 3 weeks (compared with a friend of mine who went to a body shop and it took him 3 and a half months)
- Nice people
If you ask me in the future where to put my car, you know what my answer would be.
If you can just make it three survey questions it would be better than one. Scale of five type of questions an an example.
Everyone was very friendly and professional. You have a very welcoming environment and I had a pleasurable experience.
1. Text updates were very helpful.
2. Julie Calderon helped put my mind at ease and explained the repairs and what steps will be taken to resolve the issue. I had gone to the shop thinking I will get the estimates only for. Now and think
About fixing after talking to few others. However, Inchanged my decision after talking to her.
3. Other people I interacted at shop were very courteous and professional
4. One stop insurance inspection, repair and car rental is an advantage for working people like me.
5. Vehicle was fixed before the target time.
This is the first accident claim I ever had to deal with. I was always told negative things about the process. I have to say my experience with Service King was excellent from the firs day to the last. I believe Julia helped us the first day and then Christina followed through daily with email updates and phone calls. Both ladies were exceptional in their customer service. And I can't say enough good about this company. I will spread the word.
Empressive service and workmanship.
I truly have to say I had an enjoyable experience using Service King. Foremost they have lovely staff members in at the Herndon, VA location. They were pleasant and prompt. The quality of work was also beyond satisfactory; 10 stars.
Great customer service and vehicle was completed on time.
Friendly employees / great customer service
Received an initial email when approval to proceed was given by the insurance company. Received zero status updates despite promises we would.
Otherwise, the work was good and timely and the folks were very friendly and helpful.
Very happy with the service. Great customer service, communication, work updates. From the first visit to delivery of my car, five stars to your team and also to the technicians who took care of my car. Thanks for the great experience.
James Werner and Christina made everything easy and comfortable for me. They were very professional and pleasant to talk with. My vehicle looks brand new and felt like I drove it off a car dealership because off the cleaning and new car smell. I'm very happy with the service.
Very friendly staff. Kept me informed on the progress of my repair. I'd recommend Service King to anyone in need of repairs.
Vehicle Make : Volkswagen
They did a great job on fixing my car
I was very pleased with the quality and speed of the repair. They finished earlier than targeted which helped me as I needed my van to transport kids to a birthday party. I really appreciate the extra effort.
our repairs were completed in a timely manner. drop off and pick up was smooth and pain free! the work looks great and SK even through in a car wash! NICE!! :)
Vehicle Make : Range Rover
Work very good.
I love your text updates! The car looks great!
Great Job, I was impressed!
Good service good communication and the end product was very good
Email updates were appreciated.
Janes and Christina were very professional and friendly and my car was repaired to my satisfaction and delivered to me sooner than expected. therefore, I am very happy with the service I was provided by the team.
1. People were very nice.
2. Drop-off was easy.
3. I was kept informed of progress.
4. Pick-up was easy.
5. Rear left window and moulding scratched (tool marks).
6. Radio faceplate covered with aluminum oxide and scratched.
7. Door run strip (left rear) has white paint marks.
Informative. Quality work.
The level of professionalism, the incredible communication and the absolute dedication to customer service exhibited by Mr. **** and his ENTIRE team standing behind him was nothing less than amazing. It was clear from the very start, that our minivan was in great hands.
very polite staff, timely service, great job.
The staff at Service King were very customer oriented. It's rare to find such a pleasant and helpful service staff.
This was a great experience from beginning to end. James, Christina, and Julie are a great team. Courteous, professional, and with a great service-oriented attitude.
They consistently kept me up to date on my vehicle status & even finished ahead of schedule. Christina, at the front, was so amazing! Her customer service skills are absolutely the best I've ever experienced! She made the whole process managable for us. Thanks so much!
They were very helpful and went the extra mile to track down the rental car I used after I left my work parking permit inside.
I was impressed to say the least. Great service great work, and fast. I'd recommend you to anyone!
Great customer service, caring, compassionate, excellent completion.
Estoy satisfecha con el trabajo q hicieron con mi carro pero queda pendiente algo mas pero la atenvion es muy buena y el trabajo exelente solo espero respuesta a y cristina es da un exelente servicio al cliente ella me ayudo mucho y mas q nada ma senti agusto por q hablan ESPANOL GRACIAS.