Overall, excellent customer service. Would certainly choose it again for repairs AND would certainly recommend it to others.
Shannon is very good, professional and courteous.
They were very quick on the repair
Great job. Amazing crafstmanship. Completely happy witht the team and the work done.
They kept me up to date on how they doing with my car
Everyone was nice, friendly, courteous, and seemed genuinely focused on making me happy.
Thank you everyone.
Excellent job, I'm satisfied with your service
They do very good job and everyone works in there so nice
Mr. Shannon was a complete professional and a true gentleman.
This is the second time I have taken my car to get work done .I'm really happy with the job , Moises "mo" was very helpful in all my questions and took the time for me to take a close look at the job they did. Service King great job!
Really good and caring place to get your car fixed
Moises is a good guy and also he give a good service good is not enough fabulous service I have to said thank you for everything I'm very happy and satisfied with the service
Thanks Moe your the best..
Mr. Junior Calonge was extremely helpful and professional. It gave me the feeling like I was one of the most important customer.
My car took a little longer than expected and wasn't completed by the time I needed to return my rental so Mo took car of the extra days I needed to keep my rental until my car was ready to be picked up. I greatly appreciated such a high level of customer service, as no shop has ever offered to go above and beyond like that. I expected to just be told sorry about it, but it was so much more than that. Thank you.
Thanks they did a great amassing job. Thanks for understanding my consornds I give 10+
I am completely satisfied with the job that was completed
Mo kept me informed on the progress of my car. He was friendly and corteous
And polite. Your staff is very professional and was easy to work with. I am again
A proud owner of my Kia Sportage. Thank you again
I am really satisfied with Mo's services and Service King's repair. Really exceeded my expectations. I will recommend your company to my families and friends if they need you.
I absolutely love the service. Mo was professional, helpful, and gave service with a smile. Allstate and Service King have always been fantastic to work with.
Mo and Wade at the Oakland shop took excellent care of me and my car. Will recommend them to family and friends.
They communicated very well. Kept me up to date. Great vustomer service.
I really appreciated being emailed and/or called almost daily to give me the status on my vehicle. It makes you feel important as a customer to receive the attention because in today's world good customer service is pretty much non existent. the only issue I have was I didn't receive a call within 24hrs to schedule a pickup for my vehicle after the accident. I had to contact my insurance company to find out what was happening because I had to leave my vehicle at my worksite overnight. But overall, my experience was great and I really appreciated the care I received from Imran Abbass.
I was very impressed. Omar kept me updated daily. He was very responsive and helpful. the car was done when they said it would be.
Vehicle Make : Volkswagen
Fantastic organized job with top quality.
Services were at a high level with very
My friends already know that you have
dona a perfect job.
Greetings too all of you!
Excellent service,the repairs look great and done sooner than expected, thank you very much
We appreciate the effort to and get the car finished before the estimated completion tmie.
Staff as well as workmanship were outstanding.
Vehicle Make : Volkswagen
Travis was excellent! He was very friendly, had great customer service and was very proactive with giving me updates on my car. Thanks for all of your help! I will definitely recommend my friends/ family to service King in the future!
Everything was great except for the promise to use the same pearl white paint to match the paint on my Lexus was not kept and will decrease the sale price of my car significantly
Mo was exceptional...he made my service king experience painless and worry free. Thanks Mo and service king for putting my car back together.
The entire team is outstanding. Mo was especially helpful.
The service was fast and painlesd.
The whole team was very friendly and helpful.
Great customer service! Exceeded my expectations! Michael M. Was great!
Speedy repairs and great customer service. I will definitely recommend Service King for collision repair. My vehicle looks as though it was never in an accident.
Mo is the MAN! Took care of me to the fullest! Car came back shining like a diamond!
I want to thank Sharlene Mike and everyone else who worked on my car to make it look like new again. They listened to my concerns and made sure that they were addressed. I was happy that we chose Service King.
Thanks again David
Mike Mortsenson was very helpful and made my experience an awesome one. The text updates worked well. Being informed is so important.
Service gets a10!!
Everyone I talked to were very nice and courteous. The adjuster was very attentive and to the point.
I told everyone about your work.
Mike who was my main contact.
He was great and kept me aware of
the progress of my repair. There was
a hitch the first bumper that was sent
was bent delayed the repair. Even with this
the customer service I received from Mike
I was impressed by the way Michael Mortensen handled the repair work. He was kind, professional, and thorough.
Mo was great talked me threw everything. Was able to complete repairs earlier then he thought which was great. Because i was on vacation when accident happened. I definitely want to thank Sharlise (receptionist) If it wasnt for her getting me in as quickly to ease my frustration after accident they have a great team and customer service staff
No complaints here. Mo did a great job of informing me of my vehicle and constantly gave me status updates. Great customer service.
Thanks and my Chrysler looks great , Moises did a great job , thanks Moises.
Michael took care of me, I got updates everyday on my car and I had no worries after I dropped it off solid work.
I've brought my car there twice now. Great experience , given the circumstances. I'll be back if the need arises.
Great customer service! Very good experience!
They were professional from start to finish. Getting text updates is an excellent way to add to the communication arsenal.
Timely repair, good communication.
Car looks great! Service was good. Ross kept in contact with me and made sure what needed to get fixed for fixed. 10/10 ????
Moises was very helpful and im very satisfied with the service, i didnt expect it to be done before the estimated day to pick up.
Very good service. Very professional and friendly.
I was quite pleased with the results of your
Team. I rate them a 10. Thank you very much.
All I have to say is that service king is the best!! #1
Professional timely and clean repair
My appointment is at 08:00 am but I came quite early around 07:30 am I though I have to wait 'till 8:00 am but Mr. Ross help me right away, before 8:00 am I'm done just wait for my rental car to pick me up ..... Not only that the job is super they really take care my car ????????
Loved Michael he was so great about everything. Thank you
Great people and great service
Mike provided excellent customer service. He kept me updated on my car and was erythromycin helpful during the processs.
My car looks great! The staff is professional and friendly. Thanks for making a stressful situation run smoothly and efficiently. Keep up the great work Mo!
The job took one day longer than expected, but I was informed the whole time. Very friendly and knowledgeable.
Service was excellent from start to finish and I appreciate the way they kept me informed about the status along the way. Furthermore, they finished ahead of schedule which allowed me to pick up the car before my vacation.
Kudos to Mo and team.
Mike provided excellent customer service during this stressful time. Our car was repaired on time and exactly as promised. The daily updates were very appreciated.
Good people and clean shop and very good respected employee's I am very satisfied
The representative was very thorough and professional.
Excellent job by an excellent staff.Mike answered all of our questions. The receptionist was very helpful and friendly. I would recommend you to my friends and colleagues. A
Vehicle Make : Volkswagen
The front panel in between the head lights are visible issues
My rear mud flap is missing
The rear has scratches
Every thing was simply perfect
Mike was a lot of help and make everything easy and smooth for us
My truck was delayed and not delivered when promised. Once delivered, side moulding was not correctly attached. I was told
By the service manager I would need to return an additional day for a repair. The bulk of the initial repair went went but a late delivery and moulding issue detracted from an otherwise great experience.
Attention to detail is what both really irks and impresses me.
Mike has done an awesome job helping me with the repair. Thanks -Hendra C
From beginning to end . Lots of communication and updates . Everyone was excellent and professional . Thank you
All aspects get a 10 rating !!!!!????????
My experience was excellent they treated me like a first class customer they took great care of me in my car thank you so much
Thank for the good service
Perfect in every way.. Just insure your customers know you do not accept cash... Then remind them before they come pick up there car.
i think they did realy good job, my car was ready before the due date and that makes me happy.
Jose was amazing to work with during such a stressful time for us. He was always a pleasure with great communication. We definitely felt our car was in trusted hands because of this individual! Thanks again and to all who worked on our car! We appreciate it all!
Awesome team. From scheduling to finish. Polite, prompt, friendly. Frequent, clear communication.
I have never had to deal with a car accident issue before. The folks at Service King made it comfortable and very smooth for me to understand and be in contact with every step by step process that was taking place with my car.
Jose was GREAT! he was in contact with me every few days to let me how it was going and answer all my questions. He and Sharlene in the front desk were very friendly, accommodating and extremely professional. He was even kind enough to drop off the car for me, being that my work schedule made it difficult for me to pick it up.
I was very satisfied with how everything was handle and would recommend them to anyone else who might need their service.
I refused my car twice for repairs that were unacceptable. The paint was not blended and was raised. The break light panel was still scratched and was cracked while in the shop. The piece that my bumper was screwed to was cracked during installation and then poorly patched. The team attempted to do sub par repairs in hopes that I wouldn't notice. Awful service. Terrible experience.
Jos was very helpful and went out of his way to provide an excellent service.
Initially I wasn't satisfied with the end results of my car however, Service Advisor Jose was more than willing to work with me. He was very patient and made sure that I was happy in the end. When they delivered my car to my home, I took a look at it and was pleased with the changes they had made. I noticed that this company really cares about customer satisfaction, I would highly recommend them.
You guys Are right on time with finishing the car for delivery back to clients tnks
Job well done! I am very pleased! Thanks to Mike the advisor!
It really helped getting up dates. The staff was very knowledgable and very friendly. It was a pleasure doing business with Service King and your staff. Thank you for having my car ready sooner than stated as I was paying for a rent a car and my deductible so it was a pricey damage for something I didn't do so this all helped me handle the situation.
The staff I met during my two visits are amazing and super helpful.
This is my second time at service king and the whole team has done a great job everyone is very helpful and very friendly specially Jose he's the one that did both of my clames he always keeped me updat about the work that had been done in my truck.
I will definitely recommend Service Kings to Family and Friends.
Michael Mortensen provided excellent customer service. He made my repair accident a very pleasant one, something I never thought I could say about a car accident. I cannot speak enough about Michael. I hope he gets the recognition he so deserves. Once again, I am very happy with the customer service. Thank you, Mike. You are the best!
Michael did a fine job. All issues were solved and the car looks great.
Made it so easy. Thanks so much!!!
Mike was excellent at keeping me posted about my car. The staff was very friendly!
Mike did an excellent job of keeping me informed of the progress on my vehicle & was so personable that he made an otherwise difficult situation seem easy & comfortable. while I hope there is not a need for collision repair service again, I know I will be recommending Mike/SK to anyone and everyone who may have such need!! Thanks!
It was a pleasure! Sherman kept me informed & the job was done earlier than predicted. It's beautiful. I'd recommend Service King to anyone who needed body work or a car painted. Thank you so much. Jessie O
Mike Mortensen was an excellent Service Advisor. He was very professional yet down to earth type of person that made me feel I my car & myself was in good hands. Mike kept me up to date with the status, but didn't call too much.
Excellent customer service!
Jose Burgos has always gone above and beyond whenever my family has had to bring a car in. He's one of the biggest reasons we keep coming back. Thanks to Jose and the entire team it takes to make what can be a horrible situation into a pleasant experience. Thank you!
Communicated well throughout. Very customer service oriented
Extremely professional and communicative at all times. Mike Mortensen provided personal care that resulted in a perfect vehicle repair.
Jose Burgos is a superstar!
I know, I have been a Tour Mgr. for forty years, running big crews,
This guy is a keeper! Do not let him get away!
Mike does well for you
Jose was very courteous, responsive and informative. He is great!!! I think everyone at Service King was equally nice and helpful!!
Service King exceeded my service expectations. My car was beautiful when I picked it up. My paint job was perfect and the car had been washed and vacuumed. I left driving away very satisfied and feeling really good about my car due to Service King..
Jose had the repairs done before the estimated time it was going to take, great
You did a great job I give you guys a 10.
Thank You, Liberato M
They should have taken more time to get the car ready for pickup. Cleanliness could have been better and I had to point out some aesthetic issues that they said they were going to take care of. Also, txt message said car would be ready on a Wednesday but got phone call on Monday saying car was ready for pick up on Tuesday.
Take more time to take care of the small th he because they make a big difference.
10 out of 10 Mike was great car looks great .... Very good experience excellent customer service
Thanks so much for everything. I'd give your team 11 if I could. Cheers
They did a great gob and it did not take them very long.
Your team did a great job kept me updated on a regular basis took and picked me up from the car rental place and the work was excellent plus got a year warranty with the work that your team did .Thanks
I appreciate the excellent service. Mike Mortensen kept me up to date every step of the way and was a pleasure to deal with. The car looks and drives like new. If my car needs bodywork in the future I will be back.
Mike was fantastic! This is my second time using Service king and we have been very happy about the experience.
Mo was great. He kept me up to date and was very accomodating. Customer service positions are not easy but when you encounter a person whose priority is the customer...that's excellent customer service.
Mo was great. I couldn't be happier with the experience.
Jose gave me awesome service. You did beautiful work installing a new bumper and buffing out the paint job. Thank you so much. I would definitely come back to ServiceKing as well as recommend you.
Jose did a great job. It was fast and the work looks great. Also loved the service.
Vehicle Make : Volkswagen
The staffs in service king are all very professional and friendly. They were willing to answer all my questions, even before I asked them. They valued customer's satisfaction as well as great quality work. I am very impressed by the repair they did for my car and although I don't want to go there again, I truly appreciate their enthusiasm to work on my car and provide extraordinary customer service! Thanks!!!!
Vehicle Make : Mitsubishi
Great communication and service! I continuously felt like my car was in great hands. Thank you!
Hi thanks for doing such a great job only ranger!
Michael M did a nice job.
The person that handled my account was mike. He was amazing. He kept me updated every step of the way and I loved bringing my car here. I would definitely recommend it to my friends. I really appreciated his level of profession ism. Special thanks to mike mortensen!
Everyone was friendly and accommodating! Jose was great and kept me updated with each step! Excellent service.
Repairs where done in a timely fashion, rental car handled by Service King was helpful, and your business went above and beyond even fixing something (a minor repair) that wasn't scheduled to be fixed. Thank you. Great customer service.
Thank you Michael and the team for Ur great service
Very happy customer. Answered all questions even if I needed to hear it again. Kept me up to date with the status and completed the job beautifully. Mike was the best!
Michael did a GREAT JOB! Made this bad experience easy to go thru. Answered all my questions and provided timely updates on my cars progress.
Mike, my service advisor, is great! First time with Service King and I am very happy with the service. Two thumbs up!!!
Thank you, guys!
I received excellent customer service. Thank you for doing an awesome job on my car.
Mrs. Dorothy H
Service King did a fantastic job to my car
Staff kept me fully informed about their progress and went the extra mile to find parts for my 19-year old car. Their work was exceptional.
Very fast, convienen tans good communication
No problems at all excellent service
Vehicle Make : Volkswagen
Great crew. They kept me informed on all for the repairs of my car. The car looked excellent like it was new again when I picked it up!
Everyone was quick, efficient, honest, and professional. They took the stress out of a stressful situation!
Great service, thank you!
I appreciated the good communication between Service King and the Enterprise Rental Car agency as well as the frequent text messages with the status of the repair of my car. Above all, I was impressed by the fact that my car was repaired in much less time than was originally estimated!
I would recommend Service King to anyone that needs auto body work. They did a great job and have wonderful customer service. I liked receiving text updates regarding my car's repairs.
service King provide quality service excellent communication with the client I appreciate all the work you've done for me and keeping in touch while you were working on my vehicle thanks again to mo Ortez and the service King team
Customer service is #1. Also has done a good job of repairing my car.
Service King kept us posted on repairs and did a great job. Our car looks great.
I am very satisfied with the service provided by Jose
The service was done very well and ahead of time. They even washed the car!
Ireally likes the way Michael handle me and my car he's a very nice young man and I will always come to him I give him a 10
Jose was the best. He explained to me what all needed to be done without me having to ask any questions. He was very patient with me and very understanding when I couldn't cone right away to pick up my car. It was a pleasure doing business with Jose and service king as a whole. I will definitely recommend that my family and friends chose Service King.
Thanks guys...mow was great. He kept his word
Jose Brugos was really great. Very professional, informative, and straight forward. It was a very easy process.
I was very satisfied overall. Everything went well. Everybody did a very good.
Mike was outstanding great communication skills awesome customer service i am very pleased and satisfied with service king i recommend their service to everyone mike was absolutely helpful and very considerate best service ever many thanks to all at service king
Everyone that I came in contact with was very professional and made the whole process easier. And the work done came out better than anticipated. I am very satisfy with the service that I got. And Moe made it work with in my time limitations so that I could get back to work. Thank you!!
Mo was great! Great attitude and very helpful.
My overall experience was great , very happy with service and completed job. Would definaty recommend shop to family and friends.
You kept me informed about my van and I am very satisfied with the work you did
I liked receiving updates via text every day!
Very nice customer service!
Great job on my car!
Jose was a pleasure to work with and provided updates often and excellent customer service. Deirdra in reception was professional and kind. Thank you to the entire staff for taking such great care of my car!
I'm pleased to have the service of my car here. The guys took care of it really good and they return my calls quick especially Jose and he's very professional
Everything went great the customer service was really great.....would definitely bring my car for service there again..thank you very much service king for your help and thank for giving use a great service
Everything was explained. The car was fixed and clean and looks great!
Mo was great to work with
Jose is just a terrible representative if your company. To expect me to drive my car south the bumper still sticking out wad ridiculous and then to wasn't to stick me with no car is completely unacceptable. If I have to get my car repaired anymore I will not be using service King due to Jose's TERRIBLE customer service.
Mike the customer service guy was great, job was done on time and looks good.
Job well done. Mike did a fantastic job of explaining the repair process, cost of materials and labor and warranty policies. He updated me day to day of the progress of the repair. Car was ready a day earlier than promised. Office staff are very pleasant and very helpful. Car is returned in excellent conditon and all equipment and controls were left as is, same level and position when I dropped it off. I will definitely come back for future business and would recommend highly to friends and family this shop for its excellent service!!!
Mo and Jose went above and beyond to provide a fast and problem-free experience for my repairs.
Mo was the best!!!
Thanks guys xoxo