Great communication and excellent work.
Very professional, convenient, and made sure I knew every step along the way.
Took longer then expected, but solid work
Work was performed timely and the quality of workmanship was very good. Excellent communication throughout the 2 day process.
Great service no complaints
Raul was awesome great personality!
I was very impressed with the service level, & the communication level from James. I would recommend u to s friend.
Vehicle Make : Mitsubishi
Your staff was very nice and very pleasant to work with all the way from the beginning to the end at pickup. They kept me very informed as to what was going on with my vehicle. I would definitely recommend my friends and family to use Service King. I was very pleased with the turnaround time. Thank you all very much!!!
Appreciated the text updates on my car and the multiple phone calls
Your 800 number is a nightmare - frustrating and offensive not to be able to contact the local shop directly. The young woman I contacted for the initial scheduling was barely civil. Phone reps should NOT be allowed to eat, drink, chew cud or ??? During their calls. All dealings with the local business were great.
Great job all around and staff was very accommodating I'll definitely be going back!
Raul was extremely helpful and nice. I also enjoyed your texting service to update the status of my repair.
Alan was great!!! He kept me in the loop through the whole time my car was in the shop which was greatly appreciated. When it came to picking up the car he took the time to explain what was repaired and didn't just rush me off. I would personally recommend service king to any of my friends or family due to the great service from Alan and the overall outcome of the repair. Thank you for the great service!!!
Raul was fantastic and great to work with. He explained everything and delivered. I will definitely refer people to him.
Raul was great! I will always come to service king!
Raul was amazing. They all had great customer service.
I'm very impressed by the service and care I received. Raul was kind friendly and acted like he truly cared about my whole experience. In fact everyone whom I spoke to was friendly. I will recommend service King.
Good service experience. Allen kept me informed on progress throughout the repair.
The car looked amazing and the customer service was wonderful.
I'm a past customer and I really appreciate the employees that you keep representing your company.
My experience with Service King was way beyond superior.
All the personnel that I spoke with was very courteous,
professional, and helpful and could answer all and any
of my question.
I will highly recommend this shop for any vehicle repairs.
Thanks to everyone for an excellent job well done.
Everything about your company was great!! I appreciated the up to date texted on how the work was going. Very friendly customer service! Will refer others to you all.
Even after finding additional damage, they completed the repairs ahead of schedule. Thank you!
Such a great experience! I was treated like a VIP at Service king. The work on my car looks amazing! I would definitely work with Service King in the future and recommend them to all my friends and family. A personal thank you to Alan for making my experience such a positive one. Thank you again for great work on my car!
The frequent updates on the repair activities were very helpful. The representative handling the repair was very professional and informative. Great job from start to finish.
My Honda looks great, i will recommend Service King to people i know.
Great job!! Thanks so much.
Vehicle Make : Volkswagen
you guys are amazing! I was blown away by the fast service, and the offer to fix another issue without any trouble! I hope I'll never be back, but if I do need collision repair, I'll go out of my way again to visit.
Very friendly and great customer service. I would defiantly recommend to others.
Jennifer is fabulous. Upon pick up She stayed twenty minutes for me past 6pm.
Her family had to wait for her to meet for dinner.
She went beyond the pale.
Please give her a raise. She also stayed in touch with me during the 10 days my car was being repaired.
By the way, as always perfect workmanship.
Great job well done !!!
Raul was absolutely amazing. Had wonderful customer service and was very informative. He also kept me updated on the progress of my car.
Your team did a beautiful job fixing my car (a royal blue Mazda 3-2007) in January. It was so clean both inside and out! Special thanks to Raul Urias for the timely updates and being so pleasant to work with. Enterprise was also great with the rental car. I'm extremely happy and gave a great review to Allstate. Sincerely, Freddi Lorraine Sabell
Thank you James my car is beautiful again!
I love how fast they got the work done on my van. When I picked up my car it was also washed and it looked so clean. Thank you for your hard work. I'm super happy with their service.
we appreciated the contacts and updates through the process
Alan helped me out and made this whole experience easy,!and great! Very pleased with Service King.
Iam very happy with your work I will pass it on to friends . Thank you
My upfront passenger door is making a weird sound when we open and close it. It wasn't making that noise before I drop it off
What a pleasure it was to work with Alan Gomez. He was professional and informative during the whole process. Thank you so much for doing such a great job on everything.
They went the extra mile for me once the cargot there. They moved up the repairs so I got my car back much earlier than aanticipated. I was very pleased with the work that was done and they cleaned up the entire outside. It never looked this clean!
Job was well done! My car looked exceptional and checkout was speedy
Raul was our point of contact and he was absolutely fantastic. I have been around body shops my whole life and he by far was the best at customer service communication and follow up. I would highly recommend this body shop for anybody in the future and as for myself I will only go see Raul. Thank you for everything!!!
Very professional and kept us informed through the whole process. Results look great!
My wife was so impressed with the way you cleaned the inside of her car, she posted a raving positive review on Facebook. Well done. I hope we never need body work on our cars again, but be assured that if we do, we'll be back.
Service King did a great job repairing my car. They were fast, courteous, and efficient. Alan went above and beyond in helping me navigate through the car repair process.
I am very satisfied with my whole experience at Service King everyone was very helpful @ efficient.
I've been multiple times and I LOVE the thorton location Alan has been super cool to me and if I ever need repairs service king will be my first choice
You guys are rock stars. Thank you so much.
Great job. Great people to work with. The updates via text were great!
The nicest people work there!!!
Great customer support and communication from start to finish
The service we experienced was fast, professional, and the car repairs were better than expected!
Great job, Raul was awesome!
James was excellent to work with. I appreciated the regular phone calls and text messages with updates on the progress of the repairs. I won't hesitate to use Service King again in the future, if needed [though I hope it's not necessary].
Wonderful experience. Alan is the sh#t... lol
Thank you for your service and keeping me updated in every step of the repair.
Probably the best customer service I have ever experienced. Very friendly, professional, and lots of attention to detail. My car looks great! Will definitely recommend and use Service King again.
Allen was great. I appreciate his honesty and his great customer service. Thank you!
Alan gave excellent service.. Was very helpful. He made sure all our issues were taken care of.. Thank you
Very good customer service from Alan!
Nice cleaned car. Was a surprise. Service updates were good. Detailed invoice.
Very good job. Very professional.
I was kept up to date on repairs. This was a stress free experience! Thank you
Absolutely fantastic!!! My vehicle was perfect and Raul
Was great to work with!! A
Take the time to fully review the vehicle to ensure it is done correctly before calling us. When we arrived 2 days after being notified that it was ready, we saw one panel where the paint did not match. Getting it right is better than getting it fast/early. As a result, I had to alter my work schedule to work Sunday so I could use my work car to get my kids to school on Monday.
Thank you very much James
Love working with this store. The best I've ever dealt with. The customer service,
The final product, the overall experience is always a "10"!!
Great job. Also was very informative and kept me in the loop of all activity
Vehicle Make : Mini Cooper
I really liked the text messages that let me know what was going on. Thanks.
My vehicle was beautiful again when Service King was done with it. Absolutely top of the line customer service. Thank you!
Outstanding results on two cars now. Alan was excellent communicator. They are very thorough. Thank you.
Allen Gomez is the best to work with. I am very happy with everything.
Yes, Our truck looks AMAZING!!! THANK YOU SO MUCH.. Raul made sure to call and tell us how things were going very professional!
Great job. Car ready sooner than anticipated. Will recommend your company to others
Easy and painless to deal with
Great job, thanks for the quickly taking care of my Jeep!
It just took longer than I expected.
Raul and Paul are excellent!!
I am extremely picky and James didn't stop until I was completely satisfied! His customer service was excellent and I will recommend Service King to others.
James Chiles was always in contact with me letting me know how the progress on my jeep was going. He was friendly and could tell he lived his job. I will definitely be recommending service king to anybody that needs repairs.
It looked amazing have to inspect it in the daytime want to thank Raul for keeping me informed on my car he wonderful he was so polite so nice and I thank you from the bottom of my heart thank you so much for fixing my car I really appreciate that I Will recommend you to all of my friends thank you and you all have a merry Christmas. Connie M
Did a great job repairing my car, looks brand new.
Allen was one of the nicest people I've ever met. Having to come in with a baby and being a single mom Allen made my experience very nice. Thank you so much for all your help
Great work done in a short amount of time.
I was very pleased with how courteous and professional the staff of Service King was. My vehicle was completed before the date that was quoted.
I would prefer less communications! I didn't need daily updates.
They are amazing! My truck looks great! Brittney and Jeff really took care of me. Thank you!!
Great quality service everything was done in a timely fashion that was updated at every step of the way
The service I received was excellent. If anyone I know needs any repairs done to their car, I will be sure to refer them to you. Thank you again for your excellent service.
James was very knowledgeable and helpful throughout the process
Allen was very professional and friendly. He explained everything thoroughly. The car looked fabulous. The staff kept me well informed about the progress of repairs. I would without hesitation recommend Service King to any of my friends, family and clients.
Brittany did a great job of communicating during the time my car was being repaired. I really appreciated that. Thank you!
I'm very happy with Service King and your prompt service. Raul was exceptionally courteous and efficient. Thank you all so much!
The customer service was EXCELLENT! James called every week with updates, returned calls quickly, explained things well, and was super friendly. Thanks!
The people were very helpful I am recommended them to everyone who needs their car fix . A very pheasant experience during a stressful time. Thank you JoAnn Scott
Excellent service! I greatly appreciated the updates throughout the entire process. Final result beauitful! Great job!! Thank you for a fantastic experience!
This was a very good experience from star to finish. They told me what they were going to do and met all commitments including timelines
You have great people working there
Friendly fast and very professional
Our service contact was Raul Urias very nice young man very professional and genuinely nice and handled our claim in the time frame promised all in all a good experience
Great people. Had to wait for almost two weeks for an appointment.
The service I've ever had dealing with a auto body shop. Alan was the best!
The staff was professional and friendly. They did an excellent job repairing my pickup truck.
James was so helpful and made the stressful process of getting a car fixed seamless. He worked with me to understand my needs and desires for the repair. I was so impressed by James and my experience with your company. I am happy with my car and glad to have had James help me through the process !
Vehicle Make : Range Rover
Car looks like new- great paint job match. Raul is a pro in customer care and dedicated to his customers- thank you.
I am really impessed with the level of excellent customer service for before, during, and completion of my car...thanks so much!!
Very pleasant and on time
Vehicle Make : Mini Cooper
Excellent work! Very Satisfied.
First, the staff were all outstanding and helped make a stressful situations much less stressful. I would have been completely satisfied if I hadn't been driving down the interstate as the rubber seal from my windshield began blowing off. Service King is fixing that tomorrow but having to stop on the interstate during rush hour because it hadn't been properly re-attached was not a positive experience.
I am very grateful for the minimal amount of time it took to complete the repairs on mu vehicle from what was originally quoted. I also appreciated being updated via phone from the service representative regarding the status of my vehicle and expectations of the completion if service. Phone calls from her were accurate and more informative then the text messages I was receiving from the company. My car looks like new. Thank you!
Staff very friendly and professional great place to have car fixed love the text messages to keep us informed
Raul was nothing but helpful and went above and beyond to help me get my vehicle in and out as fast as possible!
Courteous, professional and prompt. Couldn't be happier with the job Service king performed.
Everything was very smooth! I was kept up to date the entire time my car was being fixed. Rahul was wonderful to work with! Thank you!
James went above and beyond! We cannot bank him enough.
Had an awesome experience with these guys both times I have used them. Worked directly with Alan and I couldn't be more impressed and pleased with his customer service and professionalism. He went above and beyond in assisting with my repair and assisted with another issue that occurred with my key fob while in the shop! Thank you so much and will definitely use Service King next time I am in of need services done! Amazing, thank you so much!!!
Alan's service and professionalism exceeded my expectations
All though it took a few days longer than expected I think the service and kindness of everyone was great. Also they kept me up to date well on the work of my car.
Very friendly and knowledgeable staffing, thanks.
The work they did on my Camaro was great. My insurance handles the entire process, but James and the staff kept me updated via texts throughout the process. I'm very pleased with the outcome of my car.
I really like that you can pick up and drop off enterprise cars on location. Its very convenient.
Great communication. Excellent service.
Honestly you guys did an amazing job! Alan was awesome to work with and really went above and beyond to make sure he took care of me and it made a big difference for me. I love my truck and was happy to see it looking literally like brand new again! God forbid I have to do more body work in the future - I'll go back to Service King for sure!
The car looks great and was done I time . Service manager kept us up to speed the whole time of the repair.
Excellent service and communication
Raul was an amazing service writer. I would recommend anyone to this shop if they needed any work done on their vehicle. Thank you guys! You definitely exceeded my expectations.
Everything was great finished sooner than expected and was kept in the loop the entire time
The service that I received was amazing... And Raul was absolutely awesome!!! I will definitely look to service King if I have any future needs. I will also recommend your service to anyone in need!!! Thank u again for making this as painless as possible ????????????.... 2 thumbs ???????? to Service King in its entirely!!!
James is a complete professional. He finished the repairs before the stated deadline. The car looks and drives fantastic. Great company and I will use them again as well as recommend them.
Allen did an excellent job of communicating the progress of the repairs to my vehicle and the repairs were completed in a timely manner which was much appreciated
Came in on a Sat. James asked if I could come back Mon. as my drivers door wouldn't open and he had no technicians to help. Monday at 7 am he helped me and the door was working within 15 minutes. I asked for a quote. Allstate then estimated and said Service King was a preferred facility. I did go for other estimates. Service King had the shortest wait time. Even Enterprise had nice things to say about Service King Thornton. I scheduled with Service King and was kept in the loop all along the way. I had a tight time frame due to upcoming travel and the car was done sooner than later. I have had no hassles, no delays, no worries and no problems trying to coordinate between rental, repair, Allstate and work. Honestly, I chose Service King because of James Chiles and his dedication to customer service, his honesty, and the knowledge that they are an Allstate endorsed facility. My poor little Honda has been through several repairs (not mine BTW) and this was the easiest and best experience. Thank you James!
Alan was excellent!! They did a great job, it was done when they said it would be done and they kept me informed !! Alan is professional and curtious! I will go back again and recommend people!!
Alan was an excellent communicator and was very concerned about making sure my job was done correctly and on time.
Far exceeded my expectations for great service and excellent work product.
Best service I have ever had, High quality work, gave me almost daily updates and follow up calls with current status, simply amazing. I really can't say enough of how amazing the whole experience was, nothing negative whatsoever. All I can say is, WoW!
Excellent work outcome. Really appreciated being kept up to date about its status.
Raoul was great and kept me informed all the way. Thanks!
During this process you guys have been great the car looks great. You kept me up to date with everything while you were fixing it.
Allen was great and had excellent communication.
The estimated time of completion was not at all accurate.
Allen and Service King did a terrific job.
Very professional staff.
Excellent service and communication..
You guys did a fantastic job on my car
Very helpful and polite staff.
Went above and beyond what I needed and the fact that they came and pick me up and even drovers to my place to make sure everything was okay was wonderful. I'll never go to another place
Service King always does an impeccable job. My car looks Magnificent, the Bodywork was Perfection, and my car looks better than when I originally bought it. Thank you, Alan!
The color match and body work is awesome . Thanks again !
Great service, great staff.5?
Would definitely come be using your services-thank again
Thanks for the quick service
I'm completely satisfied, thankfully
Excellent work in great time and wonderful employees
Vehicle Make : Volkswagen
James went way far beyond his responsibilities he did all he could to not only have my vehicle repaired before the original estimated date he also intervened to support me with the claim with my insurance company. He was always courteous and always willing to help. Congratulations he is a great asset !!
They did not paint my mirror housing, the rear door regulator was damaged during the accident and not replaced was instructed you must slam the door in order to close it, the head lamp was also quoted for replacement but not replaced, there was road paint that was also requested to be removed but was not.
My truck was ready real quick
I am very satisfied and happy it was completed on time. Thank you to Johnny for all he did to complete on time . He was very professioal, heplful and knowledgable of the work required. Thank you to all involved withe my repair.
Great communication. Under promised and over delivered :)
Vehicle Make : Mitsubishi
Alan was very professional called and kept me up to date. Made the whole experience very pleasant.
It is great place for body repairs. Timely updates ,quality job ,commit to estimate and on time delivery. I would recommend to anyone.
Vehicle Make : Mitsubishi
The team worked fast/efficiently and got the car done before schedule. Allen was keeping great communication with me the entire time.
Were very satisfied with work
James was great! Professional and our suv looks and feels perfect.
I was treated with respect upon my arrival for an estimate. The agent walked the entire vehicle with me & explained in detail how the work was going to take place. The entire experience from start to finish was excellent.
From the front office with Jeff and James to the body guy and the ****. Awesome work
This is my first time only. But you doing good.
Floyd at the Thornton Service King was excellent with my Kia he kept me informed constantly on any updated information on parts and when I could expect the work to be done he went over details of the repair showed me the damaged parts very professional
Awesome job and great service. Thank you
Working with Alan was so awesome! He was very professional and kept in contact the entire time. He gave me updates daily and took the time to answer all my questions and concerns. Best service I have ever had from an auto body shop in my life and I have had 5 vehicles repaired over the years. I will be happy to recommend him to friends and family as I know he will take excellent card of them and their vehicles . I will return in the future if needed.
Alex Gomez is the best !!!!!!!
You are lucky to have him working for you.
Great Service, did great keeping me updated.
Grade A-**** Job, perfectly done.
Very good customer service
Floyd was great, kept me in the loop went over everything with me. Nice work on the car, but the client service was top notch.
Thought you did a great job, were very fair and patient with my wife, who by the way has some work she needs done on her car, because she got tagged by someone in a parking lot a while back and doesn't know when. I would come right back to you folks good job!
Great work, Floyd was really profesional and helped us get our car back the fastest possible.
Great communication and helpful service by Floyd (service King) and Justin (I think is his name) from Enterprise by making everything convenient and easy. Would definitely recommend them for anyone else as well as come back for future repairs if needed. Very satisfied!!
Floyd was amazing. Incredible service and customer focus
I was completely satisfied with the service I received
Thank you for taking care of my baby!