Vehicle Make : Mini Cooper
Excellent work! Very Satisfied.
First, the staff were all outstanding and helped make a stressful situations much less stressful. I would have been completely satisfied if I hadn't been driving down the interstate as the rubber seal from my windshield began blowing off. Service King is fixing that tomorrow but having to stop on the interstate during rush hour because it hadn't been properly re-attached was not a positive experience.
I am very grateful for the minimal amount of time it took to complete the repairs on mu vehicle from what was originally quoted. I also appreciated being updated via phone from the service representative regarding the status of my vehicle and expectations of the completion if service. Phone calls from her were accurate and more informative then the text messages I was receiving from the company. My car looks like new. Thank you!
Staff very friendly and professional great place to have car fixed love the text messages to keep us informed
Raul was nothing but helpful and went above and beyond to help me get my vehicle in and out as fast as possible!
Courteous, professional and prompt. Couldn't be happier with the job Service king performed.
Everything was very smooth! I was kept up to date the entire time my car was being fixed. Rahul was wonderful to work with! Thank you!
James went above and beyond! We cannot bank him enough.
Had an awesome experience with these guys both times I have used them. Worked directly with Alan and I couldn't be more impressed and pleased with his customer service and professionalism. He went above and beyond in assisting with my repair and assisted with another issue that occurred with my key fob while in the shop! Thank you so much and will definitely use Service King next time I am in of need services done! Amazing, thank you so much!!!
Alan's service and professionalism exceeded my expectations
All though it took a few days longer than expected I think the service and kindness of everyone was great. Also they kept me up to date well on the work of my car.
Very friendly and knowledgeable staffing, thanks.
The work they did on my Camaro was great. My insurance handles the entire process, but James and the staff kept me updated via texts throughout the process. I'm very pleased with the outcome of my car.
I really like that you can pick up and drop off enterprise cars on location. Its very convenient.
Great communication. Excellent service.
Honestly you guys did an amazing job! Alan was awesome to work with and really went above and beyond to make sure he took care of me and it made a big difference for me. I love my truck and was happy to see it looking literally like brand new again! God forbid I have to do more body work in the future - I'll go back to Service King for sure!
The car looks great and was done I time . Service manager kept us up to speed the whole time of the repair.
Excellent service and communication
Raul was an amazing service writer. I would recommend anyone to this shop if they needed any work done on their vehicle. Thank you guys! You definitely exceeded my expectations.
Everything was great finished sooner than expected and was kept in the loop the entire time
The service that I received was amazing... And Raul was absolutely awesome!!! I will definitely look to service King if I have any future needs. I will also recommend your service to anyone in need!!! Thank u again for making this as painless as possible ????????????.... 2 thumbs ???????? to Service King in its entirely!!!
James is a complete professional. He finished the repairs before the stated deadline. The car looks and drives fantastic. Great company and I will use them again as well as recommend them.
Allen did an excellent job of communicating the progress of the repairs to my vehicle and the repairs were completed in a timely manner which was much appreciated
Came in on a Sat. James asked if I could come back Mon. as my drivers door wouldn't open and he had no technicians to help. Monday at 7 am he helped me and the door was working within 15 minutes. I asked for a quote. Allstate then estimated and said Service King was a preferred facility. I did go for other estimates. Service King had the shortest wait time. Even Enterprise had nice things to say about Service King Thornton. I scheduled with Service King and was kept in the loop all along the way. I had a tight time frame due to upcoming travel and the car was done sooner than later. I have had no hassles, no delays, no worries and no problems trying to coordinate between rental, repair, Allstate and work. Honestly, I chose Service King because of James Chiles and his dedication to customer service, his honesty, and the knowledge that they are an Allstate endorsed facility. My poor little Honda has been through several repairs (not mine BTW) and this was the easiest and best experience. Thank you James!
Alan was excellent!! They did a great job, it was done when they said it would be done and they kept me informed !! Alan is professional and curtious! I will go back again and recommend people!!
Alan was an excellent communicator and was very concerned about making sure my job was done correctly and on time.
Far exceeded my expectations for great service and excellent work product.
Best service I have ever had, High quality work, gave me almost daily updates and follow up calls with current status, simply amazing. I really can't say enough of how amazing the whole experience was, nothing negative whatsoever. All I can say is, WoW!
Excellent work outcome. Really appreciated being kept up to date about its status.
Raoul was great and kept me informed all the way. Thanks!
During this process you guys have been great the car looks great. You kept me up to date with everything while you were fixing it.
Allen was great and had excellent communication.
The estimated time of completion was not at all accurate.
Allen and Service King did a terrific job.
Very professional staff.
Excellent service and communication..
You guys did a fantastic job on my car
Very helpful and polite staff.
Went above and beyond what I needed and the fact that they came and pick me up and even drovers to my place to make sure everything was okay was wonderful. I'll never go to another place
Service King always does an impeccable job. My car looks Magnificent, the Bodywork was Perfection, and my car looks better than when I originally bought it. Thank you, Alan!
The color match and body work is awesome . Thanks again !
Great service, great staff.5?
Would definitely come be using your services-thank again
Thanks for the quick service
I'm completely satisfied, thankfully
Excellent work in great time and wonderful employees
Vehicle Make : Volkswagen
James went way far beyond his responsibilities he did all he could to not only have my vehicle repaired before the original estimated date he also intervened to support me with the claim with my insurance company. He was always courteous and always willing to help. Congratulations he is a great asset !!
They did not paint my mirror housing, the rear door regulator was damaged during the accident and not replaced was instructed you must slam the door in order to close it, the head lamp was also quoted for replacement but not replaced, there was road paint that was also requested to be removed but was not.
My truck was ready real quick
I am very satisfied and happy it was completed on time. Thank you to Johnny for all he did to complete on time . He was very professioal, heplful and knowledgable of the work required. Thank you to all involved withe my repair.
Great communication. Under promised and over delivered :)
Vehicle Make : Mitsubishi
Alan was very professional called and kept me up to date. Made the whole experience very pleasant.
It is great place for body repairs. Timely updates ,quality job ,commit to estimate and on time delivery. I would recommend to anyone.
Vehicle Make : Mitsubishi
The team worked fast/efficiently and got the car done before schedule. Allen was keeping great communication with me the entire time.
Were very satisfied with work
James was great! Professional and our suv looks and feels perfect.
I was treated with respect upon my arrival for an estimate. The agent walked the entire vehicle with me & explained in detail how the work was going to take place. The entire experience from start to finish was excellent.
From the front office with Jeff and James to the body guy and the painter. Awesome work
This is my first time only. But you doing good.
Floyd at the Thornton Service King was excellent with my Kia he kept me informed constantly on any updated information on parts and when I could expect the work to be done he went over details of the repair showed me the damaged parts very professional
Awesome job and great service. Thank you
Working with Alan was so awesome! He was very professional and kept in contact the entire time. He gave me updates daily and took the time to answer all my questions and concerns. Best service I have ever had from an auto body shop in my life and I have had 5 vehicles repaired over the years. I will be happy to recommend him to friends and family as I know he will take excellent card of them and their vehicles . I will return in the future if needed.
Alex Gomez is the best !!!!!!!
You are lucky to have him working for you.
Great Service, did great keeping me updated.
Grade A-1 Job, perfectly done.
Very good customer service
Floyd was great, kept me in the loop went over everything with me. Nice work on the car, but the client service was top notch.
Thought you did a great job, were very fair and patient with my wife, who by the way has some work she needs done on her car, because she got tagged by someone in a parking lot a while back and doesn't know when. I would come right back to you folks good job!
Great work, Floyd was really profesional and helped us get our car back the fastest possible.
Great communication and helpful service by Floyd (service King) and Justin (I think is his name) from Enterprise by making everything convenient and easy. Would definitely recommend them for anyone else as well as come back for future repairs if needed. Very satisfied!!
Floyd was amazing. Incredible service and customer focus
I was completely satisfied with the service I received
Thank you for taking care of my baby!
The service was great and the turn around was quick. My car looks good as new!
Alan was great! He worked with me through the whole process and was extremely professional. The work was completed in a timely manner and looks great!
My car car looks great good job guys thanks
Your a bunch of lying thieves, who took 6 times as long as promised. 29 DAYS!!!! A ten day repair is what you estimated. You can not order any correct parts. Your communication to the customer is 100% pure lies!! It's in paint. Wait nope the bumper is chrome can't paint it. And to top it off you couldn't **** find my vehicle when I came to pick it up. I will never ever use your company again. I will never recommend you and I will be explaining to allstate all the trouble you put me through so they stop sending you vehicles.
Excellent service... Thank you!
My car looks so good!!!! I appreciated the daily updates on the progress and the great care you took of my car. I especially loved that the car was cleaned so nicely and made to look new again. The service was great and very accommodating and professional.
Alan made my experience at Service King an awesome one. Every time I came I was greeted outside the door by him, and he was always super friendly. I am also impressed with the job that was done by the service team, and they even seemed to have vacuumed the inside of my car when it was completed. I was also impressed by the regular texts and phone calls I received updating me on the service progress. I will definitely come back in the future if I find the need to. Thank you for making an unpleasant situation more bearable!
Alan was terrific. I liked your constant updates about the status of my vehicle. The car looked like new. Thank you all.
Service King was so awesome!!! I don't have one bad thing to say about it. The guys over there were super cool, they sent me text updates so I always knew the status on my car, they got my car done way faster then expected, they went out of their way to make sure I was happy, and my car looked amazing when they were done with it. I highly recommend it and I will definitely be back! :)
Great service and speedy repair!
Great job. Thank you so much.
James Chiles was very helpful with updates on my vehicle repair
It was a great experience the people there were so nice n made me feel welcomed
The cust service was exceptional. The work sure looks good. Vechicle was cleaned inside and out. I'm very pleased.
Johnny provided great customer service.
James Chiles was the perfect service professional. I would definitely take my car back if I ever needed service again and I would definitely recommend business
James did a great job. I was surprised at how long it took
James did a great job of keeping us informed and ensuring the job was done right
Vehicle Make : Volkswagen
Everyone were very accommodating to me have me a ride also have me updated info throughout the process of my car very good service
Very much pleased Alan the service tech keep me informed throughout the whole ordeal which was comforting to know
I'm super happy that the people at service King where able to save my jeep!Thank you guys so much.
It was a breeze. I am very satisfied with their customer service and the work they did on my car.
Entire experience was excellent
SERVICE WAS GREAT, ALLAN MY SERVICE TECH VERY HELPFUL AND WOULD KEEP ME INFORMED OF THE PROGRESS OF THE REPAIR. VERY HAPPY CAMPER HERE.
I'm very happy with the results they have done
Everything looks good overall. However, the figment of the fender panel at the headlamp housing appears to be slightly off.
I was very happy with the service writer Allen, and very happy with the repairs. I do have to say the white dust in my car was in every nook and cranny. I know they washed the car and cleaned the interior, but to get it back to the the level of standards I need, I will need to pay 150 to get the interior detailed.
They provide magnificent quality and customer service from the staff the minute I called to getting my car earlier than expected. James was a wonderful help. They kept. Me informed of the status by texts and any way I needed. I haveNEVER had that level of service! They even asked how my dad was because I had mentioned I am looking for a memory care place. My RAV4 was so clean and polished. I will refer many people to Service King!! They ROCK
Everything was perfect. And thank you so much for your amazing customer service.
They were very thoughtful about letting me know about where my car was along they line of being repaired.
Very considerate when we came up get my car. I thought that I had to return the Enterprise rental, but I could leave it there and Enterprise would come get it. Good job????
I'm very happy with your sevice and your guys very nice, thank you very much
They kept me informed everyday about the progress of my car repairs. It was good to know my car was in trustworthy hands! My car looks and runs beautifully! Thank you!
Impolite customer service.
Lacking in quality.
Never was given direction.
Attitude from the manager.
Forever recommending friends to not go there.
The repairs restored the car's appearance. Good smooth ride. No unusual noises noticed so far. I appreciate the frequent communication from Johnny Alcala. He is great to work with. Thank you very much.
Great people, great service, and ON TIME
Allen was great! We are 100% satisfied!
Happy with the constant updates. Car delivered 2 days earlier than expected. Great customer service!
The staff was polite as well as efficient. The work was done right in the timeframe o was given.
Floyd was so great to work with. He really made this process as painless as possible. We really appreciated his help.
It was great and super convenient when I got offered to get my car back and get the rental picked up from my house.
Love the customer service, all the personal was very nice and polite, super fast service on my repair, excellent place!
Thank you so much.
Excellent service and repairs. Alan ensured that I was kept in the loop during the repair process which is a big plus in my book.
Thank you for your prompt service great work.
p.s. Thank you for a clean car. It's like my accident never happened.
Very satisfied. Promp very curious service!
Vehicle Make : Range Rover
I worked with Johnny and he was amazing I got my car back with everything fixed. I loved getting updates with text so I was always in the loop had recommended him to a few friends all ready. Fantastic job.
Allen is phenomenal! I was kept very well informed of what was going on with my vehicle. Service was very fast. And they cleaned my car!! That was a very pleasant surprise. Everyone went above and beyond and I am beyond satisfied. Thank you all very much!!
Awesome job! Great communication
Awesome job, keep up the good work!
Alan was great The communication was great and the service was excellent
Did an wonderful job on fixing the car but also asked about the other dent in car to be fixed to and Allstate said that they would put it in. Thank you for fixing the car.
Alan Gomez was outstanding. Kept me informed often and with great detail. I will be back, if necessary and will always recommend Service King!!
Everyone was real nice an keep me informed as to what was going on
Made appt for repairs. Not done as of yet
Very good job. Thank you.
The work looks good, great job keeping me updated on status
Thanks for the prompt sevice and expert craftsmanship.
Vehicle Make : Mini Cooper
Alan Gomez provided outstanding customer service. Additionally, when Enterprise failed to show up with the promised rental car, Alan went above and beyond to resolve that situation in a timely manner.
Kept me informed and repairs were done correctly and within the estimated time given.
Alan was great keeping me informed on my truck
Excellent staff. Very professional and responsive.
I would highly recommend this business.
Repairs completed quickly and kept me updated on progress. Great job!
I honestly thought it was going to be a hassle to have my car done by service King. As soon as walked in the door, that all changed. I don't wish for another accident but if it happened I'm going to you immediately. Simply perfect in every way. Thank you to everyone that was involved.
They did a great job on my repair!
Alan was always polite,curtious, kept me up to date with my car, problem solved when things didn't go smoothly. Very customer service oriented. And the car looks great! Thank you!
Floyd was very friendly, professional, and delivered my car ahead of schedule! Keep up the great work.
Alan was fantastic- attn to detail and keeping us informed every step of the way was appreciated. We felt like he took care of us as if it was his own car. I would come back to SK by choice for any future repairs regardless if related to car accident bc of Alan
The repair was prompt and they did a great job!
It was nice to be updated frequently via text message.
Floyd rocks! Thanks for everything.
Service wa terrific & i was so pleased to have updates daily!
Vehicle Make : Mini Cooper
Kept in touch about repairs. Did a good job! Excellent service. Thank you Floyd.
You guys are awesome. I will refer friends and family to you guys.Thank you guys for everything!!
They guys did a awesome job with my truck and communication was 2nd to none.
My driver side door is leaking air when going down the hiway I'll take
It in tomorrow and I'm sure they will repair it to my satisfaction
Floyd took real go care of me. He waited after hours as I had a problem with my debt card which required I call the bank.
Job well done,,,,,Johnny-totally professional
This is our first experience with Service King. I am very impressed with the quality of work, but also and especially, the customer service. Our Service King representative Alan Gomez made the repair process a breeze. In addition to being friendly and courteous, Alan kept us up to date with all aspects of the repair and claim process. Even with a couple of hang ups with warranty repair from a previous claim, Alan paved the way to a successful outcome for my wife and I getting all the work done on our car, promptly and correctly. I can't say enough about our satisfaction with the work Alan did on our behalf. We look forward to recommending Service King and especially Alan to family and friends who require auto repair. Great job!
Very friendly staff. Liked the text messages with the progress updates. Will definitely recommend this shop. Great service all around.
Great customer service treated me very good and the work on my car bar none great job couldn't ask for more thanks service King! Richard C
The job was great and it was completed ahead of schedule
One word.. Professional. This whole transaction was handled great by Service King. The initial appointment went smoothly, the continuous follow-up throughout the repair, and the post adjustments were handled with great care. There were a few minor issues which brought me back the next day, but I was out of there in less than 30 minutes. This is the second time I've used your services and although I hope I never have to come back, if I do, I'll be coming back to Service King. Thanks!
Awesome job. Car looks great. Wonderful service, too.
I had the worst experience ever, my truck was not repaired right and I had to go back so they can fix it and I had a very bad experience with all service advisors, I will never do business with them any more.
Allen did an amazing job! Thank you so much!
This is the third time I've had to take our vehicles to your facility due to people hitting our vehicles. On each and every visit Mr. Juan (Johnny) Alcala has been so very courteous and professional!!! When adjusters wanted us to bring our vehicles elsewhere, I highly insisted on bringing our vehicles to Service King. Knowing everything will be handled by Johnny wherein I don't have to deal with the adjusters or the rental car people, makes it so easy for me. Plus having your lifetime warranty adds that peace of mind. Thanks for the Unbridled Service from Johnny and his staff!!! Sincerely, Matthew A Latsha, a truly satisfied customer
Have had two different cars taken to Service King in the last 5 years and the service has been impeccable. The customer service is the best around.
Very nicely done bodywork and paint work. One minor detail tho, the left brake light and backup light do not work, very minor I'll check it out myself.
As I said the repair work looks very good very pleased with that thanks again
Great work, I'm a repeat customer!
Service was quick and less stressful than it could have been. Alan understood what I needed and helped where I had questions. Would recommend to others for auto body work.
I am really satisfied with your work thank you very much.
Great job. Keep up the good work.
I appreciated the regular communication.
You guys really did a great job and always kept me up to speed with what was happening with my vehicle. I appreciated your assistance throughout the whole process as well as doing an awesome repair. Thanks
Well I work with rich and he was great
Vehicle Make : Mitsubishi
The body work was really good, I can barely notice where they fix it! Also I was very surprised to see that my vehicle was also cleaned in the inside, with 3 kids, that back seat was a mess, the vehicle was vacuumed, windows cleaned even the dashboard was whipped off. That was going above and beyond, I didn't expected that and I really appreciated. Thank you guys!
Rich was great. He always kept me updated on the status of my car. Never ran into any problems
The service was well organized, quick, and efficient. Great work!
Excellent service. Floyd was a great guy to work with.
Professional, knowledgeable, patiently answering all questions, friendly, happy to recommend Service King to my friends and family
Still waiting for a decal to finish the job.
Appreciated the updates on progress and willingness of staff to answer concerns.
Sorry we re-scheduled for next week so the service has not yet been performed.
I had an awesome experience while using Service King. Not only did they keep me updated on the repairs being done on my car, but they finished ahead of schedule! Which was a HUGE plus!
Alan Gomez did a very fine job!
It was done faster than expected. Everyone was very nice. Thanks
Allen was great! He kept me informed and made everything easy for me. My car looks like new and runs well. I would bring my car there again if I needed body work done. Thank you Service King!
The work was not completed. Missing under carriage / splash guard work. Fully paid and that evening checked under the car to see it wasn't finished. Called that night (10/15), supposed to follow up with me Monday (10/18).
Try to be more attentive to email correspondence. As well as informing the customer in advance when there are cost overruns. Otherwise very good service.
We would definitely trust Service King to fix our vehicles in the future.
Thank you, The Fischer's
Vehicle Make : Volkswagen
Alan was wonderful! Communication was spot on, thank you!
Rich was exceptional. He kept me informed both with phone calls and emails. I couldn't be more satisfied with his customer service.