Though the repairs were extensive and time consuming, wrong parts were sent to the shop from vendors and completion date for cast was moved frequently, the work was satisfactory. The final car QC inspection and cleaning/detailing procedures could use some review and technology update. The vacuuming, interior surface cleaning, dirty hand prints on the interior surfaces and panels that were repaired or replaced, exterior painting overspray on the windows and incomplete washing of the vehicle exterior should not have been missed I'm a final internal QC check prior to calling me to say the car was ready.
Ruth is Awesome!!!! Helpful and informative. Went above and beyond!
Estimated repairs were around 1100, total bill is 3900, wow, big difference. Absolutely zero gas when I picked it up, the nice guy who was working this Sat am was nice enough to give me 10 dollars, I hope he gets reimbursed!
Ruth Henderson was very helpful and professional during my repair.
They were very polite. My car was done earlier than promised and the work was perfect. Best experience ever.
The repair work was very good. Jim H.was knowledgeable and pleasant. I was so happy to see my Impala washed and vacuumed too. Two thumbs up!
Ruth did an amazing job making sure our service needs were met. YES...a 10!
Fabulous service from beginning to end. Couldn't be more satisfied
Service King completely exceeded my expectations with repairing my car. I was very pleased with the service especially the customer service was excellent. Ruth was very wonderful and truly appreciated her help.
Great friendly service. Car looks great!
100% satisfied. The staff took complete care of me. Turned my car accident frown upside down! Ruth is the best!
Vehicle Make : Volkswagen
Great price, communication, timing, and finish...Don't change a thing!!
Repair updates were very useful. Repairs look great. It was disappointing to wait longer for the car because of the spare part delivery problems but everything Looked great in the end.
I received excellent communication from Service King from the moment I entered the doors. Your front desk staff is a pleasure to work with. The timely manner and quality of work was the best I've ever encountered.
Thank you for running a business based on such integrity.
So far, so good. Yes I would reccomend you guys
Very good concerned with professional service and customer service. Nicely done
Great quality work, fast. Jim was attentive to needs / concerns presented.
Everyone was very pleasant and helpful. Job was done quickly and looks as good as new! :-)
The detailing did not cover the roof which is filthy.Everything else is great.jonb
Everything was great. Ruth was wonderful. Thank you
I really appreciated all their hard work and understanding through the entire process. It made things alot easier and for that I am very grateful. Thanks again for everything!
The process took some time but overall I am happy with the result
Great experience Ruth made the process very smooth!
We were very satisfied with the repairs on our vehicle. They completed the job ahead of schedule and did a great job. Everyone at the location treated us wonderful and was very helpful in making out experience a good one. Would recommend them them to others needing this service
Excellent work. Very thorough and quick execution. Thanks!
Excellent service. Very fast and friendly.
I was super informed about my repair
You were all very nice and did an awesome job on my car. Thank you
Superior attentive service
Broken grill was not replaced
The truck looked as good as new. Communication was great and Ruth was especially helpful.
First-rate service, outstanding communication.
Jim was excellent. Repairs well done and prompt.
A lot of communication about all the steps that my car was going thru. Excellent service all the way thru. Love the place
Great job on the repairs to my car!!
It was a pleasure to work with you. Your staff was professional, courteous, and knowledgeable.
Thanks for your excellent service.
Evelyn and John H
I could not have been more pleased with your service and professionalism.
Everyone was so friendly and very helpful! Will definitely come back and / or refer people here.
Very pleased with the work done and with our service coordinator, Ruth.
Excellent workmanship. Attention to detail. Efforts to keep costs down with out compromised results.
Fantastic service and very quickly done
Great service,extremely professional environment, I would not hesitate to recommend this Service King to any of my friends. Jim is great. Thank you.
They were all professional and helpful. They walked me through the process quickly and efficiently. I have not had a chance to evaluate the car or check the invoice however I have no doubts that all will be in order
Great job ! Definitely a 10
Excellent communication, professional work, fast and easy, finished in estimated time, good and friendly experience, would come back 11 out of 11 times. Would recommend to others.
Amazing customer service! Ruth was the best!
So far everything looks great. Appreciate the updates and how quickly everything was done. Thank you
It is nice to have the job done right the first time. Quality work. Thank you.
Great service strong communication on evolution of repair friendly people at the desk and smiles
Everyone was extremely nice and accommodating. The service was very satisfactory. I would highly recommend Service King and would return in the event I needed to.
Above and beyond expectations. My vehicle was returned to me not only better looking then when I bought it, it was done a week earlier then projected. I would highly recommend service king to everybody.
I had a very pleasant experience everyone was very helpful and I was kept informed about my repair
Ruth was exceptional. She was professional, courteous, knowledgeable, kind, communicative and more. She made this an awesome experience. Thank you
Jim and the entire staff were cordial and professional.
Your work is superb and the way you keep the customer informed of progress is excellent !
The whole process took over 5 weeks
The updates were inaccurate due to misinformation about the progress
Ruth in the Sarasota office was very nice however
I won't use your company again
Quality work and great service. Regular updates is a plus. Thank you!
Would recommend and use for future service
Nice staff. Liked Jim
Liked cats. Liked water
all good except having to pay my deductible.
Repairs were completed earlier than I thought they would. Good job
From Jim's readiness to help without having an appointment, the entire staff was on point each and every interaction. Everyone's kindness, sincerity, and professionalism was far more than expected, making an unfortunate situation practically nonexistent. Text updates are genius. Thanks to everyone at Service King.
Great service, I loved the quick turnaround and the frequent text messages letting me know the status. Wold definitely recommend Service King highly.
Great job. My car looks like new. Thank you
The quality of the work is as good as it gets! And the customer care team up front are so cordial and helpful. I hope to never have another mishap but if I do you can bet I'm going back to Service King! Thank you Ruth!!
I have never had such a rest experience with a body shop. They kept me up to date on the progress of my car and the expected finish date. They even finished my car a week early!! I will forever be a customer!
Ruth was an amazing help. She made me feel welcome from the moment I walked in the door!
Hope not to have to come to you anytime soon but very happy the car looks great
Will sure recommend you
Excellent communications from Ruth who was my service manager. Car looks great.
You all do great work and the entire staff were very pleasant and helpfull to communicate with.
Very satisfied and daily updates!!
Car was extremely clean when I arrived to picked it up and the job was so detailed the you can't tell there was a repair. It is flawless.
Car looks very good...lots of information given as to the progress of the repair. Ruth was very professional and helpful.
Ruth our rep was so very professional and friendly. Great working with her. Also loved the text updates. The only thing that could improve would be the car wash. My interior mats were not cleaned. But I also do really like the coordination with my insurance.
Engine is idling rough and it wasn't doing that before I brought it in.
Excellent experience especially Ruth she was very wonderful
Vehicle Make : Mitsubishi
Very friendly service up to date to service the laidy I deal with was the top
There is a film on half the windshield and a vertical line where you taped off. Now half my windshield is hazy from paint. The inside of the vehicle was left extremely dusty
Car was ready earlier than expected. A professional job done by professionals!
Car is pulling to the left. I think it is allignment. I need this to be inspected and repaired.
I liked the idea of txting n keeping the customer up to date on ur vehicle also Ruth the young lady who kept me inform was very nice n professional at what she does. She will go far.
Excellent job by all involved. Exceeded my expectations of what would be done to repair my vehicle
We were very please with what you did with our suv. Thank you very much
Great job to Jim! Took care of me very well
Ruth was so professional an helpful. She kept me updated every step of the way.
I couldn't be happier with the service I received.
Again, Ruth was wonderful
I can't remember the last time that I had the pleasure of working with a company they were so helpful and so thorough and made it so easy for me to be able to get my car repaired as this company did great job
I am very impressed with the communication process. Very professional and curtious employees. Car looks great. Quality workmanship.
Job looks real nice. Excellent turn around time!
They were so great to work with! Thanks
Service King personel were very helpful & great tondeal with. The actualmrepair took 3 weeks which I felt was long but I am not sure how long it takes to get parts. Car looks great.
Tim and Ruth were extremely polite and they provide an excellent customer service
Flawless work. Looks as good if not better than new. Thank you for your professionalism every step of the way. Mike Helman
Absolutely flawless customer service. Perfeatures work
Work was good. I had to return for additional work. When I went to pick up my rental car the rental agency knew nothing about it. They actually had to call the insurance company handling the claim and track back from there. I feel those arrangements should have been made beforehand. All the work was satisfactory.
There were several communication breakdowns throughout the process. Sorry, there just were.
Your people are smart and professional. I was amazed at the service!
I would highly recommend your shop.
Friendly informative, and efficient staff. Great looking repair.
I was treated very well. Everyone I talked to was courteous and informative. I honestly can't think of anything anyone could have done to have made this a better experience. Thank you for doing such an awesome job. It was especially nice to get my car back so fresh and clean. Again, thank you!
Thank you so much! I was so upset about my new car. You exceeded my expectations and made the whole process less stressful! Thanks again!
The car looks great. Like the way Ruth kept us updated on the progress along the way.
The service was excellent! Tim helped me from the beginning to the end and was amazing. Best service I have had with my car. Definetly will recommend!
Appreciated the kindness of all your employees and special thanks to Ruth.
I cannot express enough gratification with your company and the service I received a customer service agent her name was Ruth was phenomenal and exceptional again so happy with the service would recommend it for anyone
The team at service king are extremely attentive to the needs of the customer. They strive for perfection?.
Not fixed right, told Tim about this on may 2nd and he walked over and looked at truck with me, said he would get back with me, I've had to call them and he still giving me the run around, will not recommend your company to anyone from now on!!!!
Excellent group of people to work with and great job on the van!
Helpful. Courteous. Kept me informed with texts.
Vehicle Make : Volkswagen
Very pleasant and helpful people. They did a wonderful job on my car. Your the BEST. Thank you so much! Ronnette
Great communication on status of repair, staff friendly and professional, auto was fixed as needed.
Ruth and Tim were easy to deal with. And my car looks great!
Tim is the best. This was the best customer service I've had in years. Repair was done quickly and perfectly. I can't say enough about how great this experience was.
Overall i thought theit service was excellent.
Five Star Service!
Everyone at Service King rolls out the red carpet and treats their customers like gold. I love the communication via phone calls and text messages.
Tim and the ladies are incredibly personable and efficient.
Best customer service in town!
Hope to see your staff soon but not on a collision basis! Outstanding service????
Great service, great work.
The best service I have Ever Had. All the people were pleasant and helpful!!
You people are awesome!!! I loved the daily updates that were texted to me!!
Vehicle Make : Volkswagen
Tim was awesome and very responsive as was everyone else I interacted with at this location!
Everyone that I came in contact with was wonderful. Ruth is one of the nicest people I've come in contact with in a very long time. She made very confident that I would get the best work possible. Then when I picked up my car, the 2 women there helped me move my stuff back to my car. Excellent because I'm injured from my accident. Even the man who picked up the phone when I called to find out your hours was very, very nice. He sounded like it was his pleasure that I called. This was a great experience and I will let everyone know how great and easy it was.
Very efficient, nice people excellent customer service and great work! Thank you
We are very pleased with our choice to use Service King for repairs. Tim was great to work with and extremely customer service focused. He got the vehicle ready days earlier than anticipated. It was nice the truck was cleaned. It was also nice that we received updates on the status. I will recommend Service King and Tim to my friends.
Great job well done, from your expert crew
My car seems like it runs better now than it did when I got it from the dealership. A great job in a timely manner.
Great job great experience
your policy of keeping people informed as often as you do is exceptional
Excellent repair and fantastic service. Keep up the good work. Thumbs up!
Great car repair but needs to inform customers olny when you need some thing or true facts that the car is done received a lots of texts messages but when I called it was not done
I'm completely satisfied with job, staff is
Pofesional.I will recommend to all my friends to use your service. Thanks again, regards, Gennady
Ruth is an excellent representative of your company
Ruth was great and kept me informed, and the other staff were also very knowledgeable and helpful.
Tim was exceptionally helpful,caring friendly,and knowledgeable.
It was a pleasure to work with him. All the staff kept me informed by text and phone calls. We are very pleased with everyone and the car looks beautiful.
Thank you so much.
My first experience with Service King, started on a positive note and ended on a positive one. You kept us informed on how the vehicle was progressing with professionalism that is needed in the business world. I would recommend Service King to others in the future. The door which was replaced looks great!
Great job, and done ahead of schedule..Tim is awesome
THANKS TO EVERYONE WHO CONTRIBUTED TO A JOB WELL DONE.
Vehicle Make : Mini Cooper
Tim was great! He kept me informed about my repair every step of the way. My car looks great! I would highly recommend Service King and Tim specifically.
My experience was very positive
Great communication; friendly and knowledgeable staff.
Vehicle Make : Mitsubishi
Tim, Ruth, and the rest of the staff in the office were terrific. They were such a pleasure to talk to. They were impeccable about determining the problems and necessary solutions, communicating deadlines, and meeting the deadlines. I would absolutely recommend Service King to my friends and family, as well as use them again myself in the future.
Great experience and Ruth was awesome !! Kept me updated regularly
My car looks amazing! I was not expecting a full detail! I was completely shocked to see how great my car looked!
Polite,fast,great work done.an 11 ona scale from ****-10 !!!
The entire team was wonderful and patient with the rather difficult at fault driver's insurance company. They were also detailed with the services given with timely status updates.
I hope to not need your services in the future, but if I do there is no doubt I will be headed to the shop!
Ruth has a great attitude along with professional customer service!!
She rocks 10 gold stars to her! My car looks great haven't seen anything problems outside, however I did see something inside on my passenger roof has a small dent that wasn't there till I picked it up not sure what happened, but overall the service was a 5 star for sure. Thank you!
Ruth, at the front desk, was very friendly and helpful. The repair was also very good. The whole Service King experience was excellent. My only criticism would be for the Enterprise rental car piece; the wait for the car was way too long and the guy at the front desk was not particularly friendly. The driver, however, was very cordial.
I received very prompt and excellent service. The staff was kind and courteous which I truly appreciated. Thank you for this outstanding level of service.
Great job! Better service! Can't believe it was completed way before the expected date! Loved the text messages!
The people at service repair shop kept me informed about when and what was happening with the progress and the Delay in getting the parts from Detroit weather factor was also a part of delivery in all I was satisfied with my service and would recommend them to any one who needed repairs done
Very good from the beginning to the end customer service was really nice good just perfect it went very well very smoothly very 123...happy with everything.
Awesome job! Timely manner. But, most importantly, customer service was totally out of this world!! Nancy and Tim are awesome!!
Everybody at Service King was wonderful to work with. I would highly recommend them to anyone needing their automobile repaired.
Everyone was super nice, very funny, and overall great
What I particularly liked was how your friendly parts manager, Bill, personally gave me two rides between my house and your Sarasota, Florida facility since I didn't have a rental car.
I also was equally impressed by how polite, friendly, professional, and courteous your service advisor, Tim Cintron, and the rest of your staff, was to me during my entire Service King experience.
Kudos to a GREAT group of people who actually care about their mission statement. I give them my highest rating. Thanks for a job very well done!
Everyone was wonderful to me They made the experience so easy for me The work they did was great and fast I truly appreciate their service
Tim and his staff made the whole experience
Great! Would definitly recommend them to
friends and family. Nice to have " People" to
trust when it comes to your car and your
Safety thanks Connie G
You guys were awesome! Will definitely recommend you to everyone I know, thanks a lot for the great work!
Yes Tim was awesome he kept me informed and made everything so simple and easy for me didn't have to do anything but wait for my car to get done and it looks fabulous thanks again for the wonderful service would recommend your services to any person who ask thanks guys
Vehicle Make : Volkswagen
Tim was great whole unfortunate situation was made better by your staff
Great service and professional people!
Robin & Jerry Renna
I had a great experience at the shop in Sarasota! The service writer was wonderful and very helpful explained everything. If I ever had the need I will definitely take my car back there.
Excellent job, well done and finished in record time....Capt. Vince Carroll
Tim was very knowledgable and very Curtis.
The body work and repair was great
The only thing I am not happy with is the dirt left inside my car. Looks like someone who had been sanding filler must have moved my car at some point. Otherwise everything was excellent.
Everyone was extremely helpful and knowledgeable. I appreciate how friendly everyone was on the telephone and in person. I especially thank Tim who understood certain circumstances and did his best to expedite the repair on my car. Overall a good experience. Thank you.
The service king people and staff were very communicative and friendly. Given the situation we were very pleased. THanks.
Great job! Outstanding communication. Fast service. Car looks perfect.
Service and staff were 5 star; would recommend to others.
Nancy and Tim were the best! Please give them raises. They went above and beyond to get my car back to me!
Tim Cintron was amazing. He made a bad situation into a great one when I picked up my car today!! ????
I almost didn't even recognize my car when I got it back. I brought in a used car and picked up a new one. Excellent work. Thanks!
Everything was perfect my truck went in one day and was done the next! Couldn't be happier
Everyone was so nice, and my car looks perfect! I'm very happy with Service King!
Vehicle Make : Mitsubishi
I was pleasantly suprised to find my car washed and detailed inside and out. Thank you Service King!
You did a great job and your staff is very polite
very excellent customer service
Great customer service. They did an awesome job matching the paint. They were quick too. Great experience.
Very courteous and professional staff. As a first time customer, I was very impressed by the thoroughness of the work.
A job well done. All employees I came in contact with were helpful and kind. I had a great experience and everyone new their job and got the job done right. I was completely satisfied.
Service at its best! Fantastic teamwork, they all treated me as if I was the only customer. Thank you.
Your not even done with the vehicle. Took forever