Every aspect of my experience with Service King was absolutely terrific. I haven't had to deal with getting a car repaired in many years, so what could have been stressful was comfortable instead.
Extremely happy with your service
The best service ever!!!Great communication, team and support. Thank you so much. If anyone is picking the service place for car, this is the place to go. Amazing job, thank you!
From drop off to finish everyone was nice and friendly. Having an accident was a terrible thing but you guys made everything better. Chad kept me informed about the progress of the repairs with phone calls and texts. It truly shows that you care about your customers.
Completed ahead of schedule and kept me in the loop through entire process.
Rob and the rest of the team did a great job repairing our Ford Fusion. Please pass on our thanks to all who helped to repair, paint and prep our car. Thank you!!!
Great access to the case manager; loved the service and that you cleaned the car. Will definitely come back and refer others!!
Scott was very helpful and kept me informed every step of the way.
Everything was easy and hassle free! I was kept up to date via text which was great. My car looks brand new!
The person we worked with, chase, did a great job of keeping us informed. He worked diligently to get in parts the were hard to comeby. We had an excellent experience through a a difficult time being out of our car.
They went above and beyond, kept in contact with me throughout repairs, and even cleaned up the inside of my car. Scott is great, so is the whole team! Thanks again!
Chase was very helpful. He kept me informed through the whole process. Chase was a pleasure to work with.
Thanks and great job Chris!
I will be referring my clients and friends to Service King.
Vehicle Make : Volkswagen
Great communication, letting us know status all along the way. Beautiful repair...like it never happened. Spotless car, inside and out when I picked it up! I would return there again in the future!!
Thank you so much for your wonderful work on my car. I appreciated the regular and easy to access updates and everyone's kind willingness to answer my questions and take the time to walk me through the process. I worked mostly with Peter and greatly appreciated his support and effort to keep me updated and get the job done well.
Great service. Fast results. Will use again if needed!
This experience was so smooth and flawless. I really appreciate how accommodating everyone was and my car was done ahead of schedule. I will definitely refer this shop to a friend. Thanks again!
Very good customer service
Thank you for cleaning my car and making it look so nice.
The car is perfect! It looks new again.
The people were very helpful especially Rod.
Thank you. David
I loved the updates on the status of my repair. Everyone was very helpful and friendly with every interaction. My vehicle looked great on completion !! Thank you so much Service King
Peter kept me up to date every step of the way with text messages and delivered my vehicle a week earlier than estimated.
The detail job was more thorough than the sales dealership was when I bought the car three months ago. The paint looks perfect! The repairs were done much sooner than I expected. And getting a call from the GM made me feel like you guys really cared about me and my Infiniti. This is the nicest car I have ever had, -'d it is the only one that has ever been damaged. I can't thank your whole team enough for making the car feel new again!
Staff was very nice and the communication was greatly appreciated.
Estimated One Week, Took ThrEe. Otherwise Good repair
Communications could have been clearer and more consistent between manual communications and automated communications. The car spent about a day and a half in 'line' for painting, which felt long. In the end, the repair appears perfect and the car was delivered extraordinarily clean inside and out.
Rear window was replaced and was not retinted. Not sure why it needed to be replaced when it was bumper taillight and trunk damange
Rob Stynski was very knowledgeable
and professional. He was also a most
pleasant person to work with.
My car was done in a short time frame. Peter is professional and as always and concerned about his customers experience .
Nice job & done on time. Thank you!
Everyone was very helpful snd nice. Good job on my car. Thank you
The swirl marks drive me crazy and there is over spray on the truck. I was told it was that way when they got which is simply not true but because i brought the truck to them dirty (because i litterally got back in town 12 hours earlier from camping and had no chance to wash it before i dropped it off) so i never went over the truck when i dropped it off. It still makes me very upset when i brout it to the representative he stood there and just said it was there before it came in. they did do a good job on the body work itself.
Well job done, very professional and very respectful people. Peter Tomaro team are all great. I will recommend your company to our friends and family. Thanks again. God bless us all. Thanks.Fred and Pilar Fischer.
Perfect great service no complaints
Looks great. Outstanding job.
Pete was exceptional! He kept me informed on the status of my car daily. He responded quickly to questions. The staff were customer service was a mile above my expectations. So far the work done on my car looks great!! I will definitely recommend Pete and his staff. Thank you
Do great work, detailed the inside, hreat service
Efficient, Friendly, Supportive, Keep you informed as to Progress on Repair, and Well Done Repair. Thanks
It looks brand new, thank you for your hard work.
Amazing! My wife is thrilled with the repairs to her truck, service was way beyond expectations, even though there were no repairs to the interior, you detailed it! It was cleaner than when we had bought the truck.
Even though I did not answer any of the text updates, mostly due to how busy iam but also I should have replied and I neglected to and apologize.
I love all the updates, makes you feel you are in great hands.
You finished three to four days early.not a doubt where I come if I need body work done, your system is well thought out and executed.
Our car looks great! This was the second
time Service King has repaired our vehicle
with like-new results. We are very pleased with
with your service team.
Car not fully assembled when they gave it back. Wire sitting on exaust. Bolts missing, other stuff not done.
Work completed ahead of schedule
Very impressed at how clean the car was returned to me both inside and out.
Very prompt and helpful service.Thanks
The truck looks great! Thank you so much! The service is the best.
Overall we were happy although we did feel that the interior could have been better detailed since the car sat in the shop with no doors for a lengthy period of time and was exposed to debris and dust and the seats were dirty with grim and dirt.
Kept me well informed if their progress
Very happy with the results, and the customer service at this location. Beyond my expectations and I am so grateful for all the help. Will definitely trust them in the future with any needs that I may have
Vehicle Make : Volkswagen
Thanks for all the help my car looks great
10/10 would visit this company again
Amazing service. The rear bumper was fixed to perfection. They definitely did a great job and will continue to go to this location as I always have been.
Jonathan did amazing job. He was thorough and kept me apprised of the process every step of the way. He also had my car cleaned washed before puckup. The car looks and feels great!
Great service. My repair was done quickly and efficiently. I would highly recommend Sevice King
Peter did a great job of keeping me informed and the vehicle was done sooner than promised. I was very pleased with the repair and the entire process.
Vehicle looks great! The inside was clean as well as the repairs. Thank you!
My car looks like new. Very friendly staff. I was more than pleased.
Vehicle Make : Volkswagen
Great communication from Jonathan!!! Great service and personal attention. First place I'd come to again with a car body problem. And certainly the person I would ask for!
It was nice to be kept apprised of the progress of the car, and it was actually completed ahead of expected schedule!
Unhappy with the communication
Very friendly and very professional
I loved the text updates! Great way to keep customers informed on the progress!!!!
2 weeks was too long for repairs to my car to be completed in my opinion. My car was dirty inside from the dust in the shop when I picked it up. In the past repair shops have cleaned my car inside and out when they were done.
Scott was very courteous and kept me will infirmed of the progress . All the other team members were friendly and helpful
The text updates. Fixing something that 2 other shops said was non-issue, and getting it covered by my auto insurance.. HUGE. Thanks so much for a great experience, from someone who spends her whole day fixing things for others too
They were very polite and I kept getting updates as to the progress of my car that was wonderful
Car was clean, stays updates were awesome.
Great, fast service. I appreciate getting my car done early!
The repairs were made in a timely manner and services were beyond satisfactory.
Great service! Job well done and finished two days early! Loved the text updates, very convenient and great idea to let your customers know where the job stands. Have already referred to a friend and will be back if necessary! Thanks!
Great costumer service! Thank you!
Vehicle Make : Volkswagen
Everyone was very helpful. I was informed on the progress of the repairs on a regular basis. Johnathan did a great job! Thanks.
The part of the car that was damaged is perfect now. It looks brand-new. They also did a fantastic job of cleaning the inside of my car which was completely unnecessary but so appreciated
Everyone one was so helpful! The ladies at the front desk and the gentleman that helped me. Thank you for providing excellent service. I will definitely recommend Service King to family and friends.
Johnathan was great and the staff was very friendly
3 day delay for nlo good reason
Outstanding service! I am joyed all of the people. Looks like it's a nice place to work. Again, thank you so much
yes i was kept informed of the progress along the way.It was completed on time.
Vehicle Make : Mitsubishi
Thank you everyone that worked on my car.
After having car in shop,lots of dust and dirt,would be nice if car was washed before returning it to me !
Other than that everything was great !
Thank you and the staff for doing such a great job! Awesome work!
Great fast and professional. Updated me each step of the way. Thanks guys.
Very satisfied. Excellent communication and the car looks great.
There were thorough, fast, friendly, and receptive. I would refer someone there without hesitation.
I appreciate the attention to detail and the high quality work! Thank you!
Everyone was professional, polite and friendly- the work looks perfect, and I was impressed you cleaned/ vacuumed my vehicle! Even the jeep dealership stopped doing that during oil changes- so I really appreciate the extra customer service! Nicely done...
Not only did they do a beautiful job with the bumper but they also clean the inside of my car and went above and beyond what they needed to do. I had a fantastic experience.
Rob was extremely professional and did everything he said he was going to do. It was a very stress-free experience and the work was top notch. Thanks Rob'. Michelle C
Johnason and Amy are very helpful and very nice to work with! My car looks great! Thank you!
Your customer service is impeccable. It we so obvious that every single employee I dealt with had one goal: to make me happy. When I was contacted that the part came in and was sent back because the part was substandard, I felt I had no worries that the repair would be done properly. Your store staff gives 150% and I will have no problems telling everyone who to have repair their autos after an accident.
Vehicle Make : Volkswagen
Everyone was great. Very respectful and caring attitudes. Very informative, and the work product was first class and spot on. I shall recommend your company to anyone who needs auto repair and assistance with their insurance.
Very good job always
Thanks to all service king peoples
Amazing customer service!! Thank you for making a stressful situation as snob as possible.
Happy when I left, but after getting home and finding transmission oil all over. Was not very happy. Told everyone was in a meeting and would get back to me. The one getting back was the receptionist. Very nice but not the manager or the one that had been helping me.. I told them The car was leaving out of state the next morning for a family reunion and now where having to rent a car to go.. Which now I can not go , so I can be here to take care of this mess..I will hear back from someone ASAP.. Some means of compensation for this inconvenience ...
Vehicle Make : Volkswagen
Peter Tomato did an excellent job keeping me posted. And stayed a few minutes later so I could pick up my car when I was caught in traffic.
Vehicle Make : Mitsubishi
Thank you for fixing my bumper, it looks brand new!
Jonathon and Kelsey, the receptionist, were absolutely fantastic! Jonathon called twice a day to keep me in the loop, and was very knowledgeable and professional, and my car was done much earlier than they predicted, and was flawless! Whoever did the work must be th best! And, what an extra bonus to have the car completely cleaned inside and out! I will always recommend Service King! Thank you very much for a great experience!
Whole atmosphere friendly. Work done quickly and expertly. Really appreciated the updates on progress. We give Peter and his crew a 10!!!
Text updates were super helpful!!
Rob did such a great job and everyone I came in contact with treated me like family. I was stuck in traffic and Rob was nice enough to stay late for me.
Thank you Peter and Kelsey!
Rob was great! My car turned out great and the customer service was amazing as well!
I was disappointed that a key element of the repairs - my right tail light - was not fixed, especially given my car was at Service King for an entire week.
Im so happy with my car thank you soo much
Rob did an excellent job of communicating with me with my truck and the repairs done I am completely satisfied it is a Total 10
The only mechanical issues that were in need of repair were neglected until the last minute. This delayed my vehicle 5 days, but I was notified One day at a time, which made it difficult to arrange pick up times and rides. The muffler is still not fixed properly as it makes the entire car shake, rumble and is still very loud.
I was kept well informed, and my vehicle was done 1 day earlier than initially predicted!
Extremely pleased with the amazing job done to my vehicle. Thank you so much
Excellent service during the whole process from when I dropped off my vehicle until I picked up. Fabulous job. I will absolutely use again if needed.
Vehicle Make : Volkswagen
Staff was friendly and did a great job of keeping me informed on the status of my vehicle.
Excellent work and done quickly!!!
Great fast service with excelent communication.
Thank you for your professionalism! The entire staff was very helpful!
Kelsey and Peter were wonderful! They made sure my questions/concerns were answered and were always very pleasant when we talked. They kept me updated on the progress
I feel like I have a new car. Thanks to ALL at Service King
As promised. Work was quality and thorough
The shop replaced my headlight but did not replace the clear bra on the headlight
Thank you serviceking. Very good work.I am very satisfied recent repair.
Jeep looks and runs super. Thanks to all.
Car looks awesome. Awesome staff.
Your team was wonderful as usual. 4th time I've been in with my car. Obviously, I am a re-incurring customer. You should just pre-order the front end parts for my next visit! Your management team was always friendly and the gentleman that did the work was fantastic! He keeps making my car look new!
Communication was terrific. Always keeping me up to speed. I recommend all my friends to go there. I'll also put on Yelp. Thank you all. Mike Rhue
Thank you for washing and cleaning out the inside of my car, I did not expect that. Your staff was very professional and very helpful and made a bad experience a not so bad one
When I picked my car up. There were some scratches on the passenger side really are door and roof. I'm not sure if they were their before. I'm pretty sure they were not. However I don't have any proof. The look like they were made setting a tool on the car.
The whole experience of having my car repaired through Service King on Jordan Road and State Farm was very streamlined. The front office staff was very friendly and professional. Also, I loved receiving text updates as to the status of my vehicle repair. Thank you for being a business that cares about quality.
Customer service was excellent and the work was fantastic.
Vehicle Make : Volkswagen
It took longer than expected. Thanks for the quality work.
Like night and day compared to other repair shops I've used. Well done!
I've only had the car back a few hours, but it looks great and runs great. Thanks!
All went well! Thank you!
Customer Service was outstanding. From beginning to end, everyone was so nice and helpful.
From start-to-finish, the Service King team was helpful, informative, and professional. I loved the text- and email-updates. Their work was of such high quality, my wife and I both thought we got a brand new car back, not only because of the body work, but the interior detail and cleaning they did prior to returning our car.
I have used Service King in the past and again they have surpassed my expectations. Great job Service King
Jonathan was exceptional. Really great customer service. Kept us informed and was always available Answered our questions and worked hard to make sure we were satisfied with the work and the time it took to complete. Jonathan is a true asset to Service King. We so appreciate working with him. Thank you!
Great customer service! Thank you.
Vehicle Make : Volkswagen
Exceptional customer service!
The service & team were excellent & very professional. Pete Tomaro was always very helpful & kept me up todate with the status of my car. Loved the texts I received with the status. I will definitely refer Service King for anyone needing your service.
Just one concern that service king did not touch other dents happened because of this accident. It would be better if they fix it
The works are so impressive
They put my car back as original
They send. Messages every status they made
I'm very pleased with my experience with Service King. Super impressed with the customer service, Peter was professional and knowledgeable, kept me inform on the progress of my repair and is a plus that my car was ready sooner than scheduled. Great service from the moment we walk in to the moment I pick up my Traverse. Thank You!
My experience there with service king was excellent I would like to thank everybody that helped with my vehicle.
Everyone was courteous and knowledgeable. It made me feel comfortable that my car would be handled properly. The repair was completed faster than expected. I was really impressed with how well they cleaned and cared for my car. I will definitely recommend this Service King to my friends (although I hope they don't get in accidents).
Service King went above and beyond my expectations! Pete was great! The repairs were done so quickly, I didn't even have a chance to miss my car. The end results were perfect. I also cannot thank them enough for the customer service provided each and every visit, as well as the details. My car was in the best condition it has been in YEARS! I could seriously go on and on with how impressed I am, just very glad it was taken care of.
Great communication about the progress of the work.
I will recommend Service King to anyone I know who needs repairs, thank you!
The work done was top quality, and I particularly appreciated the level of service and communication provided by Peter.
Everyone was extremely friendly and helpful. The whole repair process went very smooth.
Everything went smoothly and the repairs done to my car came out beautifully!
Everyone was very friendly and accommodating. My repair was done earlier than expected and the quality of work was great. I was very impressed with the detailed cleaning of my vehicle as well.
Best service I have had in a very long time.
Jonathan was outstanding-- very customer oriented and saved me time and money. Service King would be my strong preference if I need any more car repairs
The process was seamless from start to finish. We have a fleet of almost 100 vehicles and will use Service King whenever possible.... Thank you.
You guys are the bees knees!
The repairs took 3 times longer than quoted even though there was no additional damage found. For 10 days I heard from my handler "it should be done tomorrow". Although they did pick up the last 9 days of my 22 day car rental (4-7 days was the repair quote), I would still not come back for return business.
Great job, great communication, see you soon with my other car.
Great job. Good communication
Peter was awesome to work with! He is an excellent communicator and I appreciated the updates that I received. It was very helpful!
...great service, great communication during the repair process...great !
The shop was very professional, courteous, and communicative. I would definitely recommend them for auto repair.
Done before expected, car looks brand new. Rob was great in communicating and helping me. Would definitely return!
I am amazed at how fast the repair was. It did take a long time to get my car into the shop, but as I was later told it was because my bumper took a very long time to find. Overall I was very happy with the repairs that were done to my car and the customer service that I received was amazing! I am a very satisfied customer
Fast courteous and when I picked up my car it was cleaner than when I left it for repair. Kept me updated which I appreciated very much. Excellent service.
Rob was very helpful and courteous. He made a difficult time for me easier.
Alex did a great job keeping me informed.
they did a great job. in a short amount of time
Jennifer kept me informed throughout the process and answered all questions.
The team at service king did an amazing job getting my truck fixed and back to me in a timely manner. Armando did an awesome job at getting my husband in and out of the door at drop off within 30 minutes and to enterprise to rent a car. All of this was done a lot quicker than we anticipated. I also did not expect the truck back until Friday and I got it back on Wednesday. I'm very happy with the service that service King provided and I'm very happy with the way my truck looks thank you very much Michelle R
Peter and his team were awesome! They had a pretty limited window of time to get the work done, due to my flight schedule, but they did it, and my car looks great! Please extend my thanks for a job well done!
Peter Tomaro kept me updated with the repair progress. Good customer service at the location. My car was clean when i got it today.
My service coordination made special accommodations for dropping off and picking up and got me a rental car and had it done early. She was great! I would definitely use and recommend Service King again.
Alex was excellent and the car looks great!
Armando was absolutely the BEST! Everyone was very professional and kept me well informed. Would definitely refer anyone to Service King. Thanks for your help
Really appreciated the constant updates and positive response time.
Car looks and feels great. Just the completion time it took to fix it was a little longer than comvinient.
Jennifer LaFountain was absolutely phenomenal! Her customer service is next to none. She's truly created a customer for life in me and I will always be grateful for her help in my time of need especially during the holiday season. She's one in a million. Thanks Jennifer and thank you Service King!
Service was great and faster than initially expected. Everyone was courteous and very helpful.