Joe was great
Updates are abut too much, probably one day before the car was ready would be sufficient
Great fast and doen to earth people
The people were really great, and made the process very easy. I felt confident leaving my car.
Chris was excellent at customer service. He kept me updated the whole way through the process and made sure to answer any questions I had. He went out of his way to make my experience great by going the extra mile and cleaning the dust off my car before I drove away.
Very satisfied with repairs and service
The entire process was very quick. The service advisor explained what exactly was going to be done and I left feeling comfortable and confident that my car was in good hands.
The bumper looks great and the work was completed quickly!
Work was done quickly . Thanks
I am greatly appreciate with your service. I don't have any complaints and I would refer others to do business with you all. Thank you!
Everyone was pleasant and professional.
Car looks great.
Excellent service! Thank you so very much!
We had a great experience. Thank you Chris!
Outstanding! Keeping us up to date with progress greatly appreciated. Would highly recommend this Service King
Joe was professional, patient, answered all my questions. And the automated system kept me apprised of my vehicle status.
Vehicle Make : Mitsubishi
There is an oil stain in my back seat. The items from the trunk were left in the front and back seat. The radio is not secure at all the bumper repair looked good
Though it took longer than we expected. it is a BMW and they are a bit finicky. Joe kept up a positive line of communication and took care of everything.
Great experience and Chris was awesome!
Sevvice king did amazing job I'll always go to them for anything I need to have done to my car or my truck I'm really happy with their work
Top notch customer service start to finish. Thanks Chris!
They did a very good job on our car and they were through
They did a great job on my car, and provided excellent customer service.
We were very happy with the service that service king gave us. Chris kept us updated through the entire process. We would definitely recommend service king.
Great service! Joseph Allison was the best. Thank you.
Chris took very good care of and kept me updated every step of the way.
Your team, especially the service rep we worked with was great. He was responsive and helpful throughout.
I have never been to a shop where they keep me up to date with the status of my truck i truly am thankful for the calls and texts i recieved in regards to my truck.. am even more thankful for the awsome job that was done.. you guys left us speechless.. so far everything looks good and thanks for vacuuming and detailing my truck thats another greatful thing.. thanks thanks.. thanks..
They did good job I'm very happy
Did a great job. Especially with dealing with the insurance company. Would highly recommend y'all and come back if I ever needed anything fixed. Everyone was very helpful and explained the whole process thoroughly. Thanks y'all!
Everything was perfect! Joseph was very courteous and professional, kept me updated on my vehicle throughout the entire process and went above and beyond to make sure my vehicle looked good as new.
My car looks great! Kept me informed through the whole process
Service Kings professional business attitude of providing "Customer Service First" was a breath of fresh air and provided a rare experience in a world of business entitlements to service. Each step of the process from my first contact with the shop in Colleyville through car rental arrangements and final pickup of my car was seamless and well orchestrated, not only to mention that the repairs were completed ahead of schedule but also that the appearance of my car was better than when I purchased the car in December. I highly recommend Service King to anyone who would like to experience true customer service as it should be. Thanks
Took longer than expected, and the smell of the paint/finish is still pretty strong, but overall the call times were short when checking the progress, and the repairs seem to have been done well. Thus I am satisfied.
I was always kept updated on status and the car was completed ahead of schedule. Great job.
This was my first time having to deal with an accident. The repairs took longer than expected but I fully understand that things can happen along the way. You didn't have control over how long it took for parts to come in and if they sent the wrong part.
Wonderful experiance. Did a great job. Joseph was terrific.
While meeting with my insurance and while meeting with Service king I said there were engine problems after the wreck. I called 4 times to remind them and all they did was tighten the gas cap. The engine starting making a bad sound after the wreck, plus a belt started squeaking. Ins and service king were aware. In my official paperwork there are no mentions. I also stated the car started leaking fluid the day after our wreck, no inspection of the radiator or windshield resovior. I know that being rear ended shouldn't cause engine issues, but it is completely possible considering the weight of the engine and the energy of the collision.
Chris Kreh was super helpful, knowledgeable,friendly, and professional. From his first contact by phone, to keeping me updated, and having my Luci back to me way before the estimated time.
The automated update texts from Service King were an added bonus, and very helpful in keeping me informed of the status of the repair.
Needing repairs and being without your vehicle is stressful,but Service King made it so much easier. Thank you!
Y'all did an awesome job with keeping me informed along the way, you made the process really easy and the finished product looks great!
Very professional. Kept me informed about progress.
The staff at service King was awesome. They did a great job keeping me updated on the service of my vehicle.
Loved the service. Chris was awesome. You guys rock. Yall will always have my service. Thanks guys.
While we are happy with the quality of the repairs (as best we can tell thus far), we experienced a few communications-related issues that complicated things somewhat. Specifically, communication broke down between myself and our representative(s) where and I was unable to get adequate status information regarding our vehicle; though I had made a number of attempts (for whatever reasons) I was unable to get through to a representative. In addition, your automated notification system misinformed me that my vehicle would not be completed until much later than it actually was. If not for the fact that I made one final effort to get a response, our vehicle would have been delayed 3 to 4 more days, which increased my expense given that we were renting a replacement vehicle throughout. Other than that, things went reasonably well.
I asked service king to check a heating problem in my vehicle. They send they could find no issues with the heating system. After I left service king I took my vehicle to Vity Gatage and there was no Coolant in my vehicles reservoir. This is an obvious symptom that was not looked into and service king I feel lied to me about checking the system for a problem.
Excellent service and work. Chris was very attentive and I appreciate that
I can't think of any improvement needed. I am totally satisfied. Thx
The service king staff was very nice and helpful.
Was very easy and they would give me updates. I enjoy Es their help
My service advisor Joseph Allison was AMAZING! He truly went above and beyond to make me a happy customer. I will definitely return if I need to or make referrals. Thanks again!!
Chris Kreh was very professional and attentive he went above and beyond to make sure I was satisfied. He made sure I understood what was done and when I saw my car I was amazed at how good it looked and how clean it looked.
Exemplary service from Christopher Kreh
Very satisfied with quality product and workmanship
The service took forever. One part had to be ordered 3 times because it kept arriving damaged. You need better suppliers that are more reliable.
I had a great experience with every staff member at your North Richland Hills location. Chris Kreh was amazing he kept me informed every step of the way. He is a first class act and a professional representation of your company. I'm very happy with all the work that was done on my vehicle. Your repair staff did an excellent job. My experience will be shared with my family and friends for years to come. I wish you continued success. Best, Ashley SaBree
I appreciated the frequent feedback and updates on the progress of my vehicle
Service King did a great job with my car repair. Chris gave great customer service and when I did have an issue with a couple places on my car, he made sure it was fixed to my satisfaction. I would definitely come back to this location if I neededwoek again.
Joe was great! So helpful and friendly. He also got our car back to us much sooner than expected. Car looks great. Thank you!
Joseph Allison was extremely helpful and kept me up-to-date on my car. He also explained things that I didn't understand.
Fast repair, courteous service.
I appreciated the frequent informative and courteous updates. From the beginning Chris made me aware of the repairs that needed to be done and immediately went to work making repairs. He worked to get my Jeep in and out on schedule.
Very profesional, and very satisfied with work done thank you will be doing business again .
Great job. Now to just finish my window????
They did a great job on my car and also a great job on keeping me updated.
Excellent service and great people!!!!'
The staff at this service location is nice and friendly.
Excellent service, communication top class and Chris **** did a great job.
Chris was great and my car looks awesome! I appreciate the extras like washing and vacuuming out my car too!
I'm glad that all state sent us to you this was the easiest and best experience we had and I know who to choose to go to again thank you for treating us like family and making sure everything was perfect I admired the teamwork and dedication to preforming a magnificent job well done.
They did a great job from start to finish. The young lady at the reception desk was very nice and professional and my service advisor,Joe, kept me informed of progress throughout the process. The guys in the shop deserve recognition as well for doing a fine job. I hope I don't have any more car damage but it was a pleasure doing business with Service King.
Chris Kreh was so friendly and awesome! He made the whole situation worry free and easy for me. I appreciate him and the work that was done on my car it's perfect!
Joe was great to work with. Thank you!!
Two small scratches maybe tape up bumpers tailgate latches when installing pull tape off after installation no scratches no problem!????
Great service...friendly staff
The repair took way less time than I expected was done well and Joe my agent was awesome thanks for the good job guys
The guys were great and easy to work with
Vehicle Make : Volkswagen
thanks far cleaning my for mats.
Joe was really good. Made experience could not have been better.
I was satisfied with the repairs but it just took a very long time before I got my car back.
Joe did a great job keeping me informed during the repair.
Don't have an automated text / status update system unless it is accurate. They system made me think I would have my car back two days earlier than reality. Silence is better than misinformation.
Very attentive and patient, loved the service I got!
Excellent experience from beginning to end. I honestly could not be more pleased.
Great communication so we're knew each stage of the repair work was completed before expected
Chris Kreh was very kind, answered all my questions, gave excellent customer
Service, and made sure my car was fixed on time so I could make an appointment the next day! He showed that he really cared. When I picked up the car - it looked great & was clean inside! Thanks for the good experience!!
This was my 2nd time to use you and you always deliver when you say and everything goes smoothly and easy on the customer.
The process was seamless and I was updated throughout from my representative. I would highly recommend Service King to anyone!
You have a good system. Will use again.
Very disappointed with the work that was done...I would have thought with such high prices and low quality of work.
Expedient service. I was kept well informed.
Great communication. Very professional.
Vehicle Make : Volkswagen
Great job by the entire team, especially Joseph Allison!
I appreciated receiving periodic updates informing me of the status of my car. Everyone I came in contact with was gracious and polite. The best part was that my vehicle was repaired to perfection.
Communication was great! I received text messages with updates, and a phone call when my car was ready. Attention to detail was on point with the repair and Christopher K did a great job
Professional and very detailed
Friendly service; timely service; repair looks great
Joe was an amazing staff member that provides excellent customer service, advice, and support. He made sure my car was taken car of and was very honest and reliable through the whole week that my car was at the shop. Because of his excellent customer service I plan on using service King for any future endeavors.
The Service King on Ruff Snow was terrible, the worst. The SK on NE Parkway was the best, a pleasure to deal with. Doug was very indepth and knowledgeable. I went to Ruff Snow for the quote and NE Parkway for the repair. Ruff Snow I rate 0 and NE Parkway a 10.
Vehicle Make : Volkswagen
Joesph was very helpful and reassured us that everything would be done in a timely manner and with the highest excellence.
My car was clean when I received it. The gentleman were very polite, patient and courteous.
My personal first time experience with Service King was excellent! From the very beginning everyone was most helpful. I really appreciated how they sent text or updates on the progress of my car. The turn around time was excellent as well. I am very pleased and would definitely use you guys again should I ever need to.
Thank you again for your excellent customer service and servicing/ fixing my car!
Work looks great! Joe was awesome.
NRH TX office very good and fast
Joe was excellent from start to finish. He was very detailed and I new my truck was in the the best hands possible.
Nice folks, quick work, excellent results. If needed will be 1st choice for collision repair. Good job.
I can't believe how quickly the car was repaired. I'm impressed by the excellent team that y'all have. I always recommend Service King to my friends and family
Automated texts are often not up to date. I was texted stating that my vehicle was ready, but it was still drying (paint stall) and needed to go through final assembly.
Doug is a fantastic employee and a true asset to your organization.
Love how everybody was understanding and they did a awesome job in my armada, very satisfied with the job
Vehicle Make : Volkswagen
Chris was great to work with.....overall a very good experience.
Joe Allison was fantastic to work with.
I really appreciate the constant update and progress about the repair
The technician that repaired my truck did an impeccable job...true artistry. CS was prompt and kept me up to date.
Chris did a great job walking me through the process and made me feel comfortable handing over "Poke" to be repaired.
Joe was awesome and stayed in constant contact with me. My car looks perfect! Thank you so much.
Work done very good. Thanks for car wash & vacum.
Daily contact with customer. Finished REPAIR b4 given time, but PLEASED.
Service and proactive communication was outstanding. Thank you!
Tremendous organization. Very impressed with the level of communication and the repair looks great!
Vehicle Make : Volkswagen
Windshield was cracked on return of the car. This needs to be resolved
Doug was extremely detailed with quality of repair and customer satisfaction at the forefront. He and SK keor me informed through the whole process..
Doug was our contact person and was so very quick and kind. I appreciate his help in this not so great situation.
Excellent service. Very satisfied
Excellent customer service, Mr. Kreh was really professional and help me a lot
Everyone I dealt with,service gentleman and receptionist were very nice and accommodating. If I had the choice I would take my vehicle back to that shop
I'm totally satisfied about the time it took and work that was done to my car.
Just wish they would have done what said was going to do,or what was asking by me!! Told they guy three times what I wanted, n still didn't get done!! Not happy not happy not happy!! It was very simple,just very disappointed!!
The entire team was amazing. The device was second to none. Brandie was my first contact and has a dazzling personality.
Chris did an excellent job keeping me updated and with customer service
Almost, have to wait for paint to cure to see if color will match.
Vehicle Make : Mitsubishi
They did a great job!! I was pleasantly surprised that my car was even cleaned. Great job guys!
Excellent and timely service.
I really liked how they stayed in touch with me and letting me know each stage of the process
Great Service! Great communication. Thank you so much!!
Very good job. Very satisfied with the work done.
Everyone was extra nice and I will only bring my car to service king from now on.
The staff rocks...car looks brand new.
Thank you so much!!
Everyone was so friendly and I knew I could trust them to do a good job on my car and they certainly did! Thank you!
Vehicle Make : Volkswagen
Great turn-key service between Service King, Allstate and Enterprise
Better service than in a hospital.
Service king is the best place to have a colisióned car fixed they're awsome. Thanks.
Excellent customer service and repair work
None they did a perfect job on my vehicle
They kept me informed of the repair process and beat the delivery date by 4 days.
Great service delivered in a timely manner!
Chris was very good at keeping me informed about the car. He was always friendly and courteous.
Excellent work, great service, constant updates.
Everyone was great and honest and helpful. Thanks
Completely satisfied. Doug Walberg was geeat.
Very professional and expertise was great. Thanks Scott
They were great!! Had my truck fixed in ONE day!!
Scott did an amazing job of keeping me informed about what was going on with my car. Anytime I had to ask him questions, he always demonstrated good customer service and a great attitude. I appreciate the way Service King repaired my car and made it look so good as if the back of my car were new. Thank you so much for the quality service I received.
Chris was very nice and he was very good at explaining everything with us.
Chris was very helpful and took the time to call and answer questions.
This is my second experience with Service King in North Richland Hills and I am very pleased. Working with Doug was awesome.
Customer service was friendly and person assigned to my car was very informative.
Texts were sent frequently regarding status on car.
Great job, and faster than we anticipated. Thanks.
Vehicle Make : Volkswagen
Service advisor was very good at keeping me up to date.
They cared about fixing my car right !
My customer service rep understood the problem well and fixed the car from a practical standpoint. I was paying out of my pocket and his advice was right on the money.
Doug made sure my car was done earlier than promised!
Customer service was great! They kept me informed through out the whole time and it was fixed within a few days!!
Thank you for everything!
Chris was wonderful. Always felt I knew the up to date information. Great, quick experience I will tell other people about for sure.
Good job guys keep it up!
Very little communication, with the initial estimate at 3700 and no further communication about increase in cost or additional repairs until final bill was received for 6100. In short, huge overrun with absolutely no notification. Also, bill has information concerning back bumper repairs that were never quoted it notified of.
We have always had great service and repair quality, but the last 2 vehicles have been 17600 on an initial quite of 11600 with the Cadillac going back for more work. Do not see returning to Sercice King in the future.
Very satisfied, truck fixed and back to me in 2 days.
The work was made fast you guys did a great job. Thank you so much.
Vehicle Make : Mitsubishi
My front bumper looks great!
Everything was done well.
excellent and expediant service.
Chris was great and very professional
I am perfectly happy and satisfied with the whole process. Thanks Service King.
No problems. Took a few days longer than expected but it was done right
Because they bruised my car again
professional, courteous, kind, and got the job done before the deadline.
Very pleased with the wonderful job.
And the detailing made my car look
All new again. Thank you
Good work, just make sure all parts are on cars and trucks before pick up, this make it better for customers at pick up time
Will never use service King again and will tell all my friends and family about the horrific experience I had with service King.
Very professional staff. Stayed in contact daily with updates. Delivered on time and the car looked great!
Amazing staff, super helpful and patient, can't thank you enough
Everything was excellent.