Im totally satisfied with my repair results.
The daily message updates is great
Your shop repaired some damage on the quarter panel that was not part of the claim. The additional effort was greatly appreciated!
Kept me informed both via text and phone.
The continuous updates and communications we received throughout the repair process was wonderful! It was great to know where our vehicle was at in regards to the repairs. Franz was friendly, efficient, and went above and beyond! We needed to move up our date for the service to be complete due to unforeseen circumstances and Franz made sure everything was completed in more than enough time. Coordination with Hertz for my rental car and our insurance made the process seamless and so easy! We strongly recommend Service King!
Fast curteous great work personnel were nice to talk to would highly recommend your company to anyone.
Liked being kept up to date. Great service
Pleasant, professional, quick, and well done! I'll recommend you without reservation.
Had it done before due date, polite and professional
The work done by Service King was excellent.When there was a problem with the pinstriping done by an outside vendor,the shop manager Peter stepped in and got it all resolved to our satisfaction.
Everyone was friendly. Paint match was good. Our car was immaculate. My wife was happy.
Professional and promt service
We were very satisfied with the entire process, from the estimar to the completed repair. They were on time and within budget.
I appreciate the professional service, quality craftsmanship, and care as well.
Thank you very much.
Great customer service from the front desk, Julian and the technician,Franz Mendez. I won't trust my car with anyone else. Thank you, again.
Vehicle Make : Volkswagen
Very good customer service! Very honest also.
Franz was great. Very attentive. Good quality repair.
Phil my service advisor was excellent. He did a great job
Julien and Phil provided outstanding service!!
They were really nice I like that they kept me in the loop with what was going on with my vehicle at all times
The work was done to perfection. You could tell there was a great amount of care and detail taken in the repair. I was kept informed daily of status. Great communication! The team was friendly, accommodating and extremely helpful with all questions and concerns. I will recommend this facility to everyone! On top of everything else they delivered the car 5 days early! Outstanding! Great service from an outstanding team!
Nice work on the repairs and good customer service.
I thought messages and email updates a few times a week were very helpful and reassuring.
My only minor complaint is that not all of the glass was vacuumed out of the backseat and the tracks of the seats. I had to pick quite a few pieces up with my fingers
Keith was great keeping me updated on the status of my car. He made sure I was able to get it fixed quickly!
Great job and done in a very timely manner.
car looks great - my only complaint is texting at 0700 on Saturday morning
Everything was great with the repairs
I was well informed of the repairs to my car.
The daily texted were informative. A few were creative and humorous.
The staff were professional.
Kept us up to date & finished sooner then estimated time
It took 3 days to repair minor scratch on fender. I'd expect it should take few hours or 1 day at most.
I was satisfied with the work on the car, but I feel compelled to add that the customer service front office is in need of assistance. One person cannot handle everything that's going on at the front desk Which causes customers to have to wait
I believe that after expressing my dissatisfaction my car will be repaired to my satisfaction. There was a sizable dent that was not repaired only painted over. I was told I will be contacted in the next few days.
Whole experience from start to finish was pleasant, efficient and car was returned in perfect shape. Thank you!
Vehicle Make : Volkswagen
The job was done satisfactorily and to my expectation.
Service King was very knowledgeable and extremely kind. I enjoyed working with them!
Your folks did a great job.
I really appreciate the daily texts keeping me posted as to the progress.
Julien and Franz are very professional, listened to my concerns, kept me well informed starting, during and at the final stages of repairing my 2011 GMC Terrain. I would rate Service King as an all around 10 and I will refer this Service King location to anyone whom may be in need of collision and/or painting repair.
Took over 4 times longer then originally quoted and was very dirty when returned. I had to spend 45 minutes cleaning and vacuuming out the trunk that was left a mess after repairs were done.
I would not use Service King or recommend them to ANYONE.
Vehicle Make : Volkswagen
I picked up my car today. When I got home, the rear driver's side door didn't open. It was obviously not inspected.
The work you did looks fantastic. Julien was the best at getting things moving along smoothly. Especially for those of us with frayed nerves after being in an accident.
Very good reception and job well done. Thank you.
Vehicle Make : Volkswagen
I have used your services, in the past, and i have been very satifird, aleays.
Your staff is very professional and polite and always go beyond their duties.
Thank you very much!
As usual perfect job done by perfect people. Shop management is behind all the success they make.
Great at updating stays and very friendly folks!
Phil was awesome. Really loved his service and hourly updates.
From start to finish was a very smooth transaction.
Very happy with the results
Even with the extra worked involved, the Service King team completed the job on time and well done so the family and I could leave on time for our vacation!
The car came out great! I'm highly satisfied on how it came out. I knew my car was in good hands the moment the car was dropped off. Great friendly service!
I'm glad I was kept up to date with the progress of my car's repair. All the staff were friendly and professional.
Great work great customer service
I needed my car back in a short amount of time for a family vacation. Service King worked very hard and got my car back to me a week ahead of schedule and just in time for our vacation. Thanks Service King. Awesome job.
Everyone was excellent,very professional .They seemed like they really cared like the car that needed repairs was their own vehicle THANK YOU ONCE AGAIN FOR MAKING THIS UNPLEASANT TIME AS PAINLESS AS POSSIBLE !! I WOULD STRONGLY RECOMMEND THEM TO ANYONE WHO NEEDED A FIRST RATE REPAIR SHOP.
Great communication and friendly staff. My car looks wonderful.
I particularly liked the assurance given by Service Kings under the guidance of Franz Mebdez.
Phil and Julien both had excellent customer service. They were patient and very informative. I really liked the constant status update text messages as well.
Great communication and a very friendly service team!
They were very nice and professional
Everyone was very accommodating! The communication process is amazing!
Special thanks to Julian who stayed late so that I could pick up my car! Speaking of which- my car looks great! I can't even tell it was damaged! Thank you all!!
Staff were very personable, kind and accommodating. They kept me frequently updated on the progress of my repairs. I requested that they speed up repairs because of a trip I had scheduled, and they complied & finished repairs about five days ahead of schedule! I am very impressed with the efficiency, quality, and customer service. I am 100% satisfied with the repairs & will continue to use service King for any repairs I need in the future. Thank you so much!
I appreciated being informed at every step along the way during the repair process. The only area of improvement I could suggest is the reception when I arrived. Both when I arrived to drop off and pick up my vehicle I was greeted by an empty front desk. Even if I can't be helped right away, it's always better to be greeted and received as soon as you walk in to any place that you seek a service from. It can be frustrating to stand at a front counter hoping someone notices that you are there and haven't been helped.
Appreciated Franz's attention to detail and communication. Repairs were completed ahead of schedule.
Excellent service and regular updates. Very smooth transaction.
Terrific communication from the estimate and throughout the entire repair process! Repairs on my vehicle look great! Service was very friendly, knowledgeable and courteous! Thanks for everything!
Fast and good service. Got message update about the progress, so i knew all the progress. Highly recommend.
Thank you for handling the car repairs so fluidly particularly since the repairs were not due to my negligence. I appreciated the expedited service along with extremely accommodating. Thank you
Phil did a great job keeping me updated on the status of my car.
Kept me in the loop regarding the repair of my vehicle, kept me constantly informed on the status! I felt confident that they were there to give me a don't worry, we are taking care of the situation!tks
The repair job was perfect. In addition, I really appreciated the emails you sent to me so I knew the progress of the repair.
Michael was awesome! Very helpful and professional! He went above and beyond to help me with recommending a fix for another issue. Never seen that level of responsiveness. My rating is 12/10
You kept me informed and my car looks great!
It is stressful being in an accident but Julian at the Naperville location and Tom at the Romeoville location were great to work with. They kept me up-to-date at every step of my repair. My repair was done far in advance of when I expected it. I would highly recommend Service King to anyone looking for a reliable repair shop.
The team there did a great job! Very professional, great communication, good quality work. They also got the car finished early! Nice surprise.
Wonderful customer service!
Awesome experience. Great group of people that are friendly, polite, and detailed. Regular updates were sent to me on my vehicle repair and the overall work and experience was very pleasurable. I would highly recommend this facility to everyone. Great place to do business with!!!!!
Your team did a great job with repairing my car. I am very happy with the repair. I feel your team went above and beyond. Hopefully I won't need to come back because of an accident, but if I ever need to I would come back to this location. Thank you very much!
Great staff and great customer service all around. Will refer you to friends and family. Thank you!
You guys have a very competent and friendly team. I'm very impressed with how quickly you got my car fixed and got it back to me. I'd highly recommend you to family and friends.
People are friendly. Communication was an absolute plus, via email or text. Work done in the car was very pleasing!
Very kind and very prompt
Jim was great to work with as he updated me periodically on the status of the car. Very happy with the service and the repair on the car. Thanks!
Everything was wonderful. Service and repair.
Love the continuous contact to keep me up to date. The personal service from the time I walked in until the time I left with my car. The car looks great and they cleaned it inside and out. I am very impressed and will recommend and use again if anything occurs.
Vehicle Make : Volkswagen
Everything is very good and details
Good staff, good work. The paint looks great and Jim was a pleasure to deal with. Thanks.
Staff was very courteous and accommodating to answer all questions/get my vehicle repairs started at a location that worked out best for me and my schedule. They answered all questions and were professional in all aspects. The repairs to my vehicle were timely since picking up my vehicle seem to appear complete and satisfactory. They kept me posted frequently on progress of repairs and status of vehicle. Overall, I'm very satisfied with the service, repairs and professionalism of your staff.
Franz was so helpful and great care
Phil and the entire staff were great! I would recommend this location to everyone who would need repairs to their car.
The daily text messages were nice keeping me up to date but I would have been nice to talk to a person just once to go through the process with me and tell me what point we were really at in the process
The service was great. I really think everyone put an effort to be nice. The only comment I have is that the lady at the counter kept saying "hon" to me. That seems very unprofessional.
The entire repair process was easy, you were able to get me in to do the estimate on short notice and repaired the car a week earlier than originally though, which worked out great for my situation. Also, Phil M. did a great job of keeping me updated on the repair status and helped me out when it was time to pick the car up.
Franz was amazing and so helpful. He emailed me updates daily which was so nice. The repair was done before they had originally told me which was very helpful to get back to normal life. Also, the repair looks great!
Excellent communication and friendly!
Great job! Great communication!
Great communication, friendly great service. The car looks fantastic!
Vehicle Make : Mitsubishi
This was one of the greatest customer service experiences I have had. From the start, Julien and his team went above and beyond to ensure my experience was great. They helped with my rental car snafu, going above and beyond what is asked of them and constantly kept me looped in on the status of repairs. I was so impressed. The repairs are great, and the detailed cleaning was another perk. I recently had work done at the other SK location in Naperville and was less than thrilled. This location was further from me, and I'd make the drive to give them business in the future. Highly recommend this team-great experience!!
I appreciate getting my car back as quickly as possible.
Excellent service from Franz and satisfactory repair.
Everything was great. Thanks!
Super service and great people. Franz in Naperville was great.
Very accommodating. Quick completion. Professional work.
Work looks great
Dodge was pretty weak on getting parts for the repair.
I was treated with utmost courtesy, kept informed of repair progress and the work was completed ahead of schedule. I drove away in a car with well detailed front interior. I don't want any more collisions but this a great place for repairs!
Great service and communication!
From beginning to end we were pleased with the staff, communication, and work completed on our vehicle. Thank you all. Kathryn & Richard Hillyard
The whole process was great! Communication was awesome and everything got done in a very timely fashion! Thanks Service King!
Service King was terrific and Franz was amazing. He got me in quickly, ordered all parts once the assessment was completed, and expedited the work to accommodate my deadline. Awesome experience - made the best of a bad situation. Q
The repair was on time as promised and the outcome came out great. I could not ask for a better team.
Thank you all for a job well done.
Fast, reliable, and great communication made the process so smooth. Thank you!
Yes I'm completely satisfied with repair my car.
The repair was beautifully done the car looks as good as new
They everything they promised and kept me well informed.
It was a great experience and I am grateful for the consistent updates and the professionalism of everyone at Service King. Would highly recommend. Thank you!
Excellent service !
Fran Mendez is very friendly & nice
Thanks service king
They were very polite explain the process and help me with the rental car. Explain if they needed to do any addition work they would inform me first. My car look great nice and clean almost looks brand new. Gave me all the warranty paper. I'm really happy with the work.
This was honestly the best car repair experience I think I've ever had. No exaggeration. The team went above and beyond both in service and customer service. They helped me need a time constraint and I'm very satisfied. Excellent work, all around. Very convenient having excellent enterprise rep on site, too. 10/10
Very positive experience. Zero issues. Thanks.
Great about keeping me informed.
The front line customer service men/managers Julien and Franz, were very friendly, professional and knowledgable. The repair work was flawless as far as I could tell and my car looks beautiful! They all truly cared about how my car turned out; they took extra care with it and communicated with me throughout the entire process. My experience with Service King was exceptional due to the high level of expertise and professionalism among everyone involved in all aspects of the repair of my car and I would highly recommend them to my friends and family!!! Thank you!!!
Everything was great! thank you.
Loved working with this company. Everyone was quite pleasant and helpful! I would definitely recommend Service King not only for lifetime guarantee but also the excellent service and repair work!! Thanks also for cleaning my inside Windows so nicely; car is beautiful!!
Awesomeexperience from start to finish.
It was quality work done in a short number of days. I was pleasantly surprised.!
Thank you Service King!
Excellent communication and excellent job.
I thank Service King and Phil for Being a serious professional collision service provider. I very happy that Allstate recommend you guys.
Jim was great. Took the time to keep me informed throughout the process.
The staff was friendly and able to answer the questions and concerns I had. One thing that could change is that when a delay was expected I should be communicated as soon as possible (I got texts that said Friday was the expected day, but I had to call Friday late afternoon to find out that the next Monday would be the finalized day). Other than that I was completely satisfied with the service.
Totally professional. Great just b keeping me updated by email and text messages. Thank you.
Phil did a great job. But we are not very happy with how Allstate handled the claim. Very poor handling on the part of Allstate but very good customer service on the part of service king
Very professional team and they kept me well informed...
I greatly appreciate your outstanding service. The work progress was reported everyday. It was completed before expected time.
Great job on time and keep me in the loop on what. Was to whar was going on withvthe car. Thanks
Thank you for doing a good job.
Good workmanship and kept me informed on progress
Great job with paint and auto body work, in a timely manner. Would recommend to anyone
Thanks for putting a smile back on my face!
Thank you for the excellent repair of my black cherry Traverse! It looks and runs great. You were able to complete it early and kept me informed along the way. Phil was great as was the kind man at the reception/check out desk. Thanks, Merry E
Franz was very nice and polite. He sent updates about my car every single day which I really appreciated because I missed my baby so much. The results are perfect!!!!
Your service is very good.
I really appreciate the attention your service team showed in detailing my vehicle. When I dropped it off it was a bit dirty inside. I picked it up an it had that new car smell as well as look. So fresh an clean. I thank you guys from the bottom of my heart. And I will always recommend Service King to anyone in need of auto body repair. Thanks again so much. Ms. Larkin
Thanks for getting the work done pretty fast.
Everyone was great during my experience! Thank for the follow up, explaination of the work and the assurance of any questions or concerns down the line if needed!
I would not hesitate to come back if ever needed. Have a 16 year old in the house, so I might see you again soon! ????
As expected, excellent work! You guys are rock stars!! ***
Great fast service. Very professional!!
I am very pleased with Franz Mendez of service King Naperville. He was really helpful!
Thanks much and I love your life time warranty on the work you did to my car
Service was great
Car was completed before promised date
Work was done in a timely manner. I appreciated the time Franz took to explain the work and make sure my radio worked. Thanks
I'm satisfied with the repairs
The people at Service King were always professional and courteous. They kept in constant contact with updates on my car. I've had to bring my car to service king at least twice before, and my experience has been nothing but great.
Vehicle Make : Mitsubishi
Very impressed with quality , level of service , friendliness, service and professionalism. I am a repeat customerand will continue to be one. Very impression with way they keep you inform on the status of the repair.
The first appointment I had to drop off my car for repair, I was sent home with my car after being in the office for an hour. Then I had to come back and it took almost two hours to drop off my car for repairs and leave in my rental.
I can never get that time back. I understand having to wait for a busy office, but it was very frustrating to go through the experience twice.
When picking up my fixed vehicle, I had a much better experience. It took just 20 minutes to get my paperwork and keys, look over the vehicle with Franz, and drop off the rental. The repair looks great, I haven't checked underneath yet, but I'm sure it's in good shape considering the lifetime guarantee for the repair.
I've been rear ended a few different times and Service King has always done a great job! Fast and professional. I love that they asked me how I was doing from the accident - it showed me that they cared about me and weren't just in it for the money. Also loved that they vacuumed up inside and wiped down my dashboard. Completely unexpected but entirely appreciatated. Thank you for going above & beyond and taking care of my Camry while he was in the car hospital! :)
A great experience from your professional staff. You kept me informed and delivered beyond my expectations. Thank you.
Very polite and quick turnaround! Body work looked good with great lifetime guarantee!
Everyone was very helpfull, communication was perfect with updates and keeping me informed.
Top notch service. I was updated continuously on the status of the car and got answers to all my questions. I would have no hesitation in recommending Service King and would use them again in the future.
Very courteous and through
The entire team was great! Thank you to all, you made a positive out of a tough experience.
I was pleased that service king kept me informed throughout the entire process
Also whenever speaking to someone at service king
They where very polite and willing to expedite the repair of my car
Which I greatly appreciative.
Also they repaired my car earlier then expected
I would requirement service king to others
My car was fixed in a timely manner and also had a rental ready for me when I was dropping off. The work done was quality work and they even cleaned my car.
The quality of the repairs were excellent. However, the time it took for the repairs, 15 days seemed excessive, particularly when having to rent a replacement vehicle at a cost of over 330.00. Either the shop takes on more repairs than they are capable of handling in a reasonable period, or they need to hire more repair people.
Perfect experience. A few Yeats back I went to the same location....so this time I went back. On time. Updates and even offered to drop my car at my house because I couldn't get it til the weekend with my job. The job itself is beautiful. My car is as good as new!
Amazing customer service. Keith and Julian were so professional and helpful. My car damage looks like it never happened and the car was cleaned so well.
It took a long time for my car repairs, but frequent updates on status and the final result made it all worth it.
Everyone was very friendly. I was always informed on what's going on with my car. I was given updates frequently on the status every step of the way and I was very appreciative of that. The shop even completed the job before the promised
date. I will definitely recommend Service King to anyone that needs body work done to their car. They did an outstanding job thank you.
From the difficult first moments shortly after our auto accident until pickup, the crew at Service King, especially Franz, provided excellent service. They checked in with me at each stage and finished the repairs well ahead of when I expected them to, and they were consate professionals the entire way through. Top marks all around to all at the 111th St. Service King.
Great service and a job well done.
Car looked good and was ready sooner than anticipated
Terrific service...car fixed and delivered earlier than promised ... TOTALLY Satisfied
Amazing service. Highly professional.
Thank you for the frequent updates. It was hard to be without the car, but we felt the service and work was top notch.