Extremely satisfied. My truck was completed with exceptional workmanship. Very friendly and professional staff????.
Excellent Customer Service
Very professional, kind and fast.
They even went a step further had my car vacuumed out which was a pleasant surprise.????
I have no polite words that I can say about your Decatur shop.
everyone I encountered was very nice. customer focused. Scott was awesome & the receptionist was pleasant. Love that they kept me informed on the progress of my car. thank you
handle business got my car to me earlier then expected with no complaints
great service from scott.
Everything was handled professionally.
Friendly,courteous service I was kept informed of the progress of the repairs. Received a detailed explanation of work done. Thanks
Wonderful job and super nice people.
Daily updates keep you informed.
The process was explained throughly by Scott. The whole experience was pleasant.
Scott was great from start to finish. Thanks so much!
Thanks for all of your calls and text. I was always informed along the way. Your snack pack at pick up was such a great surprise. Great doing business with you
It took a long time to make all the repairs on my car, but Scott made me aware from the beginning that it was a job and that it would take a while. He performed wonderfully managing my expectations and keeping me updated. I was very satisfied and would recommend Service King in Decatur to everyone.
My experience with Service King was good Scott was Awesome #10 service
I appreciated the updates on the status of my came car repairs and the customer service was awesome. That seems to be rare these days but was much appreciated.
Excellent customer service! The only thing i was a little disappointed was on the interiors cleaning... All the inside was dusty
Great service and work. Thank you
The entire team was awesome! The experience was far superior to my previous experiences with this type of repair. The staff was friendly, efficient and made the process easy.
So far everything seems awesome
Scott was super helpful and a great communicator
I am very satisfied with the work Service King did on my car. Not only does the repair job looks great but even down to the detailed cleaning. Car looks almost brand new! I'm very pleased
Both Sally and Scott were consummate professionals. I would refer my friends to SK because of their service.
Believe my dashboard damage was caused by the accident and told it wasn't and was told that my trailroad hatch covered was going to be inquiet about but didn't get any responses since it wasn't fixed.
Outstanding service from entire staff.
Great job. I am impressed.
Everything went very smooth from start to finish. I appreciated the timely updates on my repairs. Scott was nice to work with.
I am not happy with service received the glass cover part promised was not installed and have questions regarding repairs to front hood of car.
Customer Service was Excellent. Car looks beautiful. Thank You
I would like to thank Mr. **** and his team for being very professional when I spoke with them. They was very detailed in the repairs and addressed anything I wanted them to address. I want the Decatur team to know I really appreciate them and the family feeling they give each customer.
Thanks Service King!!
I was offered the best experience that I've had in a customer service setting in longer than I can remember. Excellent service!
Scott was so helpful and his service was off the chart.
Scott was great!! My car looks good as new!!
Everybody was extremely nice thank you
John made it easy for us. He was very knowledgeable and helpful.
Excellent service would be a 10 with 10 being the best you can be! John and the service king crew are definitely the best 10! Thats why i brought my car to you. Such compassion and understanding was shown me the first time that i knew exactly where to go. And your prices beat out the dealership by over 50bucks!! Thanks so much. Shari
Professional and efficient.
Repair finished earlier than originally planned.
Employees patient and able to answer questions.
I can't remember the last time I received service this spectacular. I've already recommended this location to several people and I only picked up my car this morning. Thank you to Scott and everyone else!
Very pleasant staff. Delivered on time. Repair looks great Kept me informed. Everyone I was in contact with was friendly and appeared to love working there. That impressed me.
All staff great John & Sally
Everyone was super attentive, helpful and went out of their way to make sure I had a great experience. Mike, my technician was perfect. Couldn't have asked for better service.
Scott was awesome. Stayed in touch and provided great service!
My agent was very helpful and even gave me some repair tips regarding a safety precaution
Just live the personal attention given from Service King. Have recommended you to several friends.
Thanks 2 everyone for your great customer service, completion time, a overall good experience.
I am really happy with the work done on my car. It looks amazing!
Scott and Tonya are great.
Working with Service King was a good experience. The staff was friendly, informative, and caring. They communicated each step of the repair process and worked with my schedule. Highly recommend Service King.
It was finished faster than expected and it looks great
A very happy and satisfied customer I AM. This was my second time! You all are wonderful from beginning to END! Thank you so much!!
Employees were very kind and customer service oriented. Never had to wait. They were very efficient
Professional service provided and repair updates for the most part were timely.
I would refer others to this establishment
Scott was extremely amicable throughout the entire process. He consistently informed me of the time frame that I would receive my automobile. If anything changed about the time frame, he would thoroughly explain what happened so that I would be informed. Upon receiving my Honda, Scott explained everything that was replaced on my car and the expenses. The work was done so flawlessly; I couldn't tel it was my car. The paint job, body work, and cleanliness inside of the car was immaculate.
Thank you for thw excellent care and expedient repair! The service king team was great!
Great customer service and I really like the text message communication. Thank you Service King!
Scott at Service King is great! He made sure that everything was to my satisfaction. This is the second time I've allowed them to repair my vehicle and the service is once again A-****. I recommend them to everyone I know.
Vehicle Make : Mini Cooper
Everything went great. It was quick and my contact Scott was very imformative, took very good care of me. I will definitely recommend.
Great job. Friendly and knowledgeable staff!
You could stand to relax on the text updates. If there is nothing to report, the small talk can be done without
The gentleman that assisted me was very courteous and friendly.
Scott made me fell I was top priority. That's a special gift to have when you have many priority tasks.
Sally and Scott were the absolute BEST. They BOTH went ABOVE AND BEYOND to make an extremely stressful situation more bareable. Their customer service was beyond commendable; words cannot express their kindness, patience, generosity, and the simple fact they actually care about their customers. I received the absolute BEST customer service from your company and employees and I truly appreciate the service I received.
The staff was very accommodating and Scott Srednicki kept me informed about the progress of the repair. They did an amazing job. Thank you
Scott exceeded our expectations. I am so glad to have chosen this company. Service King truely has an exceptional staff and successful completion of my vehicle in less time then expexted! Thank you!
Scott was THE BEST. I could not have been any happier with the service he provided.
Michele was my service tech and did a wonderful job. She is quick, accurate and always makes sure you are kept up to date. She is a credit to your company.
Vehicle Make : Volkswagen
I liked text updates. Scott S is clear, communicative, and competent. Thank you.
I was very satisfied and Scott was very professional and knowledgeable...hope to never have another accident but if it happens I would definitely go back to Service King to see Scott
I can't recall the last time that I have received such outstanding customer service. Your employee Michelle at the 2818 E. Ponce De Leon, Decatur, GA 30030 location, is absolutely "AWSOME". She kept me advised of every step of the repair process. Thank you!
Scott was great! He answered all of my questions, kept me up to date on how the repairs were going, and finished it ahead of time and under his estimated price. A very good experience all around!
Michelle kept me Well informed via text every day. It was a pleasure working with a great group of people that you can trust. Awesome job Service King.
Michelle was great! She even helped me get my car seat into the rental!
Michelle was great and kept me in the loop and answered all my questions promptly. Give her a raise/vacation!
Thanks for all the great work. Appreciate the help Michelle.
It's so nice to experience that good old fashion professionalism!! This is our second experience with you!! Hopefully, no more accidents this year; but we highly recommend you to everyone who need their car repaired! Thank you for everything!!
Very professional they kept me up to date through out the process and they work fast.
Excellent service and very courteous customer service... I am completely satisfied with my experience. Michelle was outstanding!!!Great job!! Keep up the good work
Service King did a very good job in repairing my car. The staff were very professional, in particular Todd Collins, who explained the repair process and kept me informed at every step along the way (via text). Thanks for taking care of "MURRY" :)
Everyone was extremely helpful, kind and very professional. Great service and amazing staff!
Excellent updates, service work, follow-up and overall experience. I will enthusiastically recommend Service King to my friends and associates!
Scott Shednicki was higly professional and attentive. YHANK YOU!
No complaints. I liked the daily text message updates.
We were so impressed with service adviser Scott Sredniski . Great follow through, with good communication and outstanding personality . From start to finish was nothing but professional and good quality of work .
Job well done. First time allowing your company service my vehicle and Tod took gret care of all my concerns. The vehicle looks great and my family and I are very pleased with everything
Thanks for everything
Mi car Looks excellent Scott did a great job.
Miss. Michelle was helpful by keeping me informed throughout the repairs and great results at the end! Thank you once again Service King.
Experience was wonderful!
Michelle gave me step by step updates on my repairs.
Feel like a brand new car
Scott was amazing! I will definitely come back if need be!
It was great. Michelle kept me updated and there were no issues whatsoever. She made getting my car repaired quick and as painless as possible.
Miss Michelle was my customer rep for me while my car was bring serviced by your company here in Decatur Georgia. She was very informative, caring, respectable and kind to me and my vechile in making sure that my car was back to normal plus ran smoothly. I truly appreciate her professionalism and courtesy to your customers. Thanks again and I plan to recommend others to this place of business.
I am pleased with the repair they match the color perfectly
Thanks to everyone for a job well done, you're smiles and hard work was very much appreciated. Thanks from Patricia W
Car looks like new, thanks!
Good customer service got my car back on time every thing is great Michelle kept me posted she's a sweetheart thanks!!!
Michelle was the best! The entire experience was wonderful. A+++!
Todd Collins did a great job and kept me informed throughout the entire repair process.
Scott did a very very good job i gave him a ten on everything.
Can't think of anything thing, because you guys did a good job
Vehicle Make : Volkswagen
Hood needs to be aligned. There's a gap on the driver's side. When I picked up the car, I showed it to the Service King employee on duty. I told him I would return on 7/12 to get it fixed. He said this issue would be noted on the report for Michelle, our Service King contact at the Ponce de Leon Rd. Location in Decatur, GA.
The service was courteous, professional, and quick! The body work was beautiful. Michelle sent me regular text messages in order to keep me posted. Michelle made it her mission to make sure that I had my car for the holiday weekend, and she succeeded. This was my second experience with Service King, and both experiences were awesome . I will definitely spread the word!
Vehicle Make : Volkswagen
They did an excellent and got my car repair completed before the estmated completion date
The person handling my truck was so attentive from beginning to end. She made a bad situation a pleasant one.
Totally friendly and professional. Really appreciate the current updates. Repair was superb. Will be back and also tell friends how great you are, Super King is a great name for your staff.
Working with Michelle was great!
The service was great! Michelle was very helpful and courteous:)
Everyone was extremely professional and explained every detail of the process of getting my car fixed. Thank you so much Mrs. Michelle!! She is awesome!!
So far, I am completely satisfied with the repair. I've only hadthe truck back for a few hours. If the electrical issue with the lights is fixed I will be perfectly happy. The customer service and daily status updates were impressive.
Communication was superb. Everyone was so kind and pleasant to work with. I would highly recommend them!
The constant text messages updating me on the status of the vehicle was wonderful and was followed up with a phone call when there was a dis-connect. Michelle was brilliant to work with and made all the transitions smooth. Give her a raise now.
Service and Scot was superb. Keep up the good work. Will recommend family and friends to Service King????????
Service King was wonderful about updating me as the repair progressed. When things didn't go exactly as expected, they were AWESOME about making sure that things were right. I would recommend them to anyone needing work done. Pete Olsen and his team were the best!
Thank you for your patience and understanding......
I like the fact that you give me constant updates about the repair process of my vehicle.
They gave great customer service! The repairs were done quickly and very well! I appreciated that they understood that I needed my car as soon as possible. Also, it was a very nice plus hat they fixed the adjusting mirror control, which had receded into my dashboard.
Michelle was my service provider. This is the second time that she has taking care of me and my vehicle. She is always serve me with 1000% professionalism. She knows what she is doing. I hope that I never have an accident again. But we know how life is. If there is an accident, The first place I look forward to bringing my car back to his Service King. Because I know Michelle will serve me in the best way.
Ms. JoAnn provided Outstanding Customer Service...I appreciate THAT!
Scott was wonderful to work with.
Thanks and you have been very good to work with thanks and have a blessed day.
Great communication with letting me know everything that was happening with my vehicle
Joanne was patient and answered the 50 million questions that I had concerning the repair of my car which turned out great. My 10 year old car looks new and I've fallen in love with Shaka (my cars name) all over again! Thanks for keeping me informed and doing a great job. Keep up the great work.
Scott was very professional and knowledgeable about the work that needed to be perform. His warm and friendly personality made me feel welcome
Service exceeded expectations. I appreciate the attention given to keep the customer informed and the repair work was EXCELLENT! Thank you!
Wonderful customer service! Literally one of the best car service experiences I've had - even cleaned the leaves out of my trunk!
Very appreciative of being kept up to date with progress of repairs and the thoroughness of Michelle. She is fantastic!
Michelle was great and was very communicative of the details with my repairs. The quality of work is excellent, it looks like nothing happened!
I forgot my garage door opener.
Maybe suggest to the customer to get their stuff before handing over the keys.
Scott was great. He jumped in when the transfer from the insurance company wasn't clear and kept me informed.
Wonderful experience with getting my car fixed. The staff was very friendly and helpful the entire time.
The service was no. One Michelle was very helpful and think for the update on my truck
The service was quick,I received updates on my progress every couple of days.My car looks beautiful perfect color match. I will refer everyone I know. Very happy.
Everything went great and Michelle's customer service was outstanding.
Thank you for following up on repairs, working with us on our schedule and working on the car a second time to complete to our satisfaction.
They got my baby looking new again and I was very satisfied with the work and the person who made it all happen. Thank you all again at Service King :0)
Great job and fast turnaround
Not that impressed with customer service. There were several delays throughout the process. Delays, I can understand but I had to reach out each time to figure out status.
Plus - you're automated text updates not inline with actual reality.
William Lindgren was thorough, professional and pleasant. Excellent service advisor.
Great job. Paint looks very nice. Can't wait for installation of rear diffuser which you have on back order.
Loved my service rep. A plus service from start to finish and great job fixing my vehicle.
Michelle far exceeded my expectations. She is my Shero!!!!
The customer service was above and beyond my expectation. They did everything they said they'd do and everything was done in a timely manner. I was updated on any changes before they were made and my input was respected and honored. I am impressed with such service at Service King. I highly recommend their business to anyone who is skeptical about services at any other locations...definitely 5 stars.
Michelle was amazing-- she took care of everything. I couldn't have been more pleased.
It was the on time and Michelle was wonderful she kept me informed of everything that was being done to my car
great work, and you all did a great job of keeping me updated on the repair
Service King was full service and took great care of me. I highly recommend!
Michelle kept me well informed and the car was delivered well ahead of schedule.
Great job on car with good job keeping me informed of progress. Only thing was it took 3 calls to get appointment
Everyone was very pleasant and professional! I was very satisfied with my service.
The process was very smooth and wonderful Michelle did a great job
I truly appreciate the high level of customer service and professionalism that the staff exhibits. Michelle was extremely helpful every step of the way.
Vehicle Make : Volkswagen
All good. Service and repair. Thanks a lot!
Text messages help a lot. Thank you for the service.
Absolutely loved the regular text updates on the status of my repairs! Great customer service. Quality repairs. Would definitely use services again.
The staff at services king are always curteous efficient i can always count on them to get a job well done on my car, thank you service king.
Excellent customer service. I will definitely recommend to others
The work took significantly longer than estimate. I wasn't told until the day work was to be completed that it wouldn't be done. Seems that's when the work actually started because it was at least another week before work was done. When it was done, the work wasn't correct so add more time. And, you now still have my car because and issue that I was specifically told by the service advisor was fixed wasn't even addressed.
You did a great job on my mustang no complaints
Great service and customer service made me feel at home
My car was not completed to my satisfaction
I could not have had a better experience with Service King! From the lovely receptionist Aerious to the wonderful Michelle, who was so friendly and was in constant contact with me through the whole process, I felt like my Acura was in the best of hands. The gift basket is an especially nice touch. I can't thank the team at Service King enough for making my experience so smooth!
I am very pleased with the work performed and so impressed by the service I received. The staff was friendly and efficient and the work was finished early! I will highly recommend Service King to friends. The only issue I had is with the VERY strong and lingering chemical odor left inside my car. I am driving with open windows (in winter) and imagine that will be gone in a few days.THANK YOU to the office staff, Michelle, and the folks who did the body work!!
Vehicle Make : Range Rover
Friendly staff, great follow-up and awesome repair. Thanks!
Good communication, quick turn around and good quality work.
Yes! Completely satisfied.
I am very satisfied with th service thank you verry much
Thanks so much!For taking care of all my needs doing the great job on my car.you're professional!
Very courteous and timely
The work completed was good. However, the communication and the customer service needs improvement. When I dropped off the car, my wife, daughter and I needed to wait 20 minutes as a person completed paperwork. The location was aware that we were dropping off the car yet nothing was done in advance to ensure we were able to quickly drop off the car. Similarly, when we picked up the car, no one seemed to be in any hurry to assist us in getting our car. We had to continually call the location to determine the status of the car, as I was told the text messages that I received were not accurate to the status of the car.
They did such a great job it looks like it was brand spanking new
Best customer service ever! Was aware of how car was doing throughout entire process and great communication with text messages!
The service was awesome from the time that I stepped in the door. I really like the fact that I am updated daily on the status of my car daily through text message. I will use this service in the future.
My expectations were met. The service advisor, Mr. Mullins was very professional, courteous. He was very helpful in explaining repairs my car needed as well as the process. I particularly liked the status reports I received almost daily via text message. I also received a follow-up phone call from Mr. Mullins to ensure I was receiving the status reports. My car was ready on the day I was told it would be ready. Customer service was exceptional From Mr. Mullins and the front desk clerk. If necessary, I would do business with Service King again...thank you!!