Great customer service and I really like the text message communication. Thank you Service King!
Scott at Service King is great! He made sure that everything was to my satisfaction. This is the second time I've allowed them to repair my vehicle and the service is once again A-1. I recommend them to everyone I know.
Vehicle Make : Mini Cooper
Everything went great. It was quick and my contact Scott was very imformative, took very good care of me. I will definitely recommend.
Great job. Friendly and knowledgeable staff!
You could stand to relax on the text updates. If there is nothing to report, the small talk can be done without
The gentleman that assisted me was very courteous and friendly.
Scott made me fell I was top priority. That's a special gift to have when you have many priority tasks.
Sally and Scott were the absolute BEST. They BOTH went ABOVE AND BEYOND to make an extremely stressful situation more bareable. Their customer service was beyond commendable; words cannot express their kindness, patience, generosity, and the simple fact they actually care about their customers. I received the absolute BEST customer service from your company and employees and I truly appreciate the service I received.
The staff was very accommodating and Scott Srednicki kept me informed about the progress of the repair. They did an amazing job. Thank you
Scott exceeded our expectations. I am so glad to have chosen this company. Service King truely has an exceptional staff and successful completion of my vehicle in less time then expexted! Thank you!
Scott was THE BEST. I could not have been any happier with the service he provided.
Michele was my service tech and did a wonderful job. She is quick, accurate and always makes sure you are kept up to date. She is a credit to your company.
Vehicle Make : Volkswagen
I liked text updates. Scott S is clear, communicative, and competent. Thank you.
I was very satisfied and Scott was very professional and knowledgeable...hope to never have another accident but if it happens I would definitely go back to Service King to see Scott
I can't recall the last time that I have received such outstanding customer service. Your employee Michelle at the 2818 E. Ponce De Leon, Decatur, GA 30030 location, is absolutely "AWSOME". She kept me advised of every step of the repair process. Thank you!
Scott was great! He answered all of my questions, kept me up to date on how the repairs were going, and finished it ahead of time and under his estimated price. A very good experience all around!
Michelle kept me Well informed via text every day. It was a pleasure working with a great group of people that you can trust. Awesome job Service King.
Michelle was great! She even helped me get my car seat into the rental!
Michelle was great and kept me in the loop and answered all my questions promptly. Give her a raise/vacation!
Thanks for all the great work. Appreciate the help Michelle.
It's so nice to experience that good old fashion professionalism!! This is our second experience with you!! Hopefully, no more accidents this year; but we highly recommend you to everyone who need their car repaired! Thank you for everything!!
Very professional they kept me up to date through out the process and they work fast.
Excellent service and very courteous customer service... I am completely satisfied with my experience. Michelle was outstanding!!!Great job!! Keep up the good work
Service King did a very good job in repairing my car. The staff were very professional, in particular Todd Collins, who explained the repair process and kept me informed at every step along the way (via text). Thanks for taking care of "MURRY" :)
Everyone was extremely helpful, kind and very professional. Great service and amazing staff!
Excellent updates, service work, follow-up and overall experience. I will enthusiastically recommend Service King to my friends and associates!
Scott Shednicki was higly professional and attentive. YHANK YOU!
No complaints. I liked the daily text message updates.
We were so impressed with service adviser Scott Sredniski . Great follow through, with good communication and outstanding personality . From start to finish was nothing but professional and good quality of work .
Job well done. First time allowing your company service my vehicle and Tod took gret care of all my concerns. The vehicle looks great and my family and I are very pleased with everything
Thanks for everything
Mi car Looks excellent Scott did a great job.
Miss. Michelle was helpful by keeping me informed throughout the repairs and great results at the end! Thank you once again Service King.
Experience was wonderful!
Michelle gave me step by step updates on my repairs.
Feel like a brand new car
Scott was amazing! I will definitely come back if need be!
It was great. Michelle kept me updated and there were no issues whatsoever. She made getting my car repaired quick and as painless as possible.
Miss Michelle was my customer rep for me while my car was bring serviced by your company here in Decatur Georgia. She was very informative, caring, respectable and kind to me and my vechile in making sure that my car was back to normal plus ran smoothly. I truly appreciate her professionalism and courtesy to your customers. Thanks again and I plan to recommend others to this place of business.
I am pleased with the repair they match the color perfectly
Thanks to everyone for a job well done, you're smiles and hard work was very much appreciated. Thanks from Patricia W
Car looks like new, thanks!
Good customer service got my car back on time every thing is great Michelle kept me posted she's a sweetheart thanks!!!
Michelle was the best! The entire experience was wonderful. A+++!
Todd Collins did a great job and kept me informed throughout the entire repair process.
Scott did a very very good job i gave him a ten on everything.
Can't think of anything thing, because you guys did a good job
Vehicle Make : Volkswagen
Hood needs to be aligned. There's a gap on the driver's side. When I picked up the car, I showed it to the Service King employee on duty. I told him I would return on 7/12 to get it fixed. He said this issue would be noted on the report for Michelle, our Service King contact at the Ponce de Leon Rd. Location in Decatur, GA.
The service was courteous, professional, and quick! The body work was beautiful. Michelle sent me regular text messages in order to keep me posted. Michelle made it her mission to make sure that I had my car for the holiday weekend, and she succeeded. This was my second experience with Service King, and both experiences were awesome . I will definitely spread the word!
Vehicle Make : Volkswagen
They did an excellent and got my car repair completed before the estmated completion date
The person handling my truck was so attentive from beginning to end. She made a bad situation a pleasant one.
Totally friendly and professional. Really appreciate the current updates. Repair was superb. Will be back and also tell friends how great you are, Super King is a great name for your staff.
Working with Michelle was great!
The service was great! Michelle was very helpful and courteous:)
Everyone was extremely professional and explained every detail of the process of getting my car fixed. Thank you so much Mrs. Michelle!! She is awesome!!
So far, I am completely satisfied with the repair. I've only hadthe truck back for a few hours. If the electrical issue with the lights is fixed I will be perfectly happy. The customer service and daily status updates were impressive.
Communication was superb. Everyone was so kind and pleasant to work with. I would highly recommend them!
The constant text messages updating me on the status of the vehicle was wonderful and was followed up with a phone call when there was a dis-connect. Michelle was brilliant to work with and made all the transitions smooth. Give her a raise now.
Service and Scot was superb. Keep up the good work. Will recommend family and friends to Service King????????
Service King was wonderful about updating me as the repair progressed. When things didn't go exactly as expected, they were AWESOME about making sure that things were right. I would recommend them to anyone needing work done. Pete Olsen and his team were the best!
Thank you for your patience and understanding......
I like the fact that you give me constant updates about the repair process of my vehicle.
They gave great customer service! The repairs were done quickly and very well! I appreciated that they understood that I needed my car as soon as possible. Also, it was a very nice plus hat they fixed the adjusting mirror control, which had receded into my dashboard.
Michelle was my service provider. This is the second time that she has taking care of me and my vehicle. She is always serve me with 1000% professionalism. She knows what she is doing. I hope that I never have an accident again. But we know how life is. If there is an accident, The first place I look forward to bringing my car back to his Service King. Because I know Michelle will serve me in the best way.
Ms. JoAnn provided Outstanding Customer Service...I appreciate THAT!
Scott was wonderful to work with.
Thanks and you have been very good to work with thanks and have a blessed day.
Great communication with letting me know everything that was happening with my vehicle
Joanne was patient and answered the 50 million questions that I had concerning the repair of my car which turned out great. My 10 year old car looks new and I've fallen in love with Shaka (my cars name) all over again! Thanks for keeping me informed and doing a great job. Keep up the great work.
Scott was very professional and knowledgeable about the work that needed to be perform. His warm and friendly personality made me feel welcome
Service exceeded expectations. I appreciate the attention given to keep the customer informed and the repair work was EXCELLENT! Thank you!
Wonderful customer service! Literally one of the best car service experiences I've had - even cleaned the leaves out of my trunk!
Very appreciative of being kept up to date with progress of repairs and the thoroughness of Michelle. She is fantastic!
Michelle was great and was very communicative of the details with my repairs. The quality of work is excellent, it looks like nothing happened!
I forgot my garage door opener.
Maybe suggest to the customer to get their stuff before handing over the keys.
Scott was great. He jumped in when the transfer from the insurance company wasn't clear and kept me informed.
Wonderful experience with getting my car fixed. The staff was very friendly and helpful the entire time.
The service was no. One Michelle was very helpful and think for the update on my truck
The service was quick,I received updates on my progress every couple of days.My car looks beautiful perfect color match. I will refer everyone I know. Very happy.
Everything went great and Michelle's customer service was outstanding.
Thank you for following up on repairs, working with us on our schedule and working on the car a second time to complete to our satisfaction.
They got my baby looking new again and I was very satisfied with the work and the person who made it all happen. Thank you all again at Service King :0)
Great job and fast turnaround
Not that impressed with customer service. There were several delays throughout the process. Delays, I can understand but I had to reach out each time to figure out status.
Plus - you're automated text updates not inline with actual reality.
William Lindgren was thorough, professional and pleasant. Excellent service advisor.
Great job. Paint looks very nice. Can't wait for installation of rear diffuser which you have on back order.
Loved my service rep. A plus service from start to finish and great job fixing my vehicle.
Michelle far exceeded my expectations. She is my Shero!!!!
The customer service was above and beyond my expectation. They did everything they said they'd do and everything was done in a timely manner. I was updated on any changes before they were made and my input was respected and honored. I am impressed with such service at Service King. I highly recommend their business to anyone who is skeptical about services at any other locations...definitely 5 stars.
Michelle was amazing-- she took care of everything. I couldn't have been more pleased.
It was the on time and Michelle was wonderful she kept me informed of everything that was being done to my car
great work, and you all did a great job of keeping me updated on the repair
Service King was full service and took great care of me. I highly recommend!
Michelle kept me well informed and the car was delivered well ahead of schedule.
Great job on car with good job keeping me informed of progress. Only thing was it took 3 calls to get appointment
Everyone was very pleasant and professional! I was very satisfied with my service.
The process was very smooth and wonderful Michelle did a great job
I truly appreciate the high level of customer service and professionalism that the staff exhibits. Michelle was extremely helpful every step of the way.
Vehicle Make : Volkswagen
All good. Service and repair. Thanks a lot!
Text messages help a lot. Thank you for the service.
Absolutely loved the regular text updates on the status of my repairs! Great customer service. Quality repairs. Would definitely use services again.
The staff at services king are always curteous efficient i can always count on them to get a job well done on my car, thank you service king.
Excellent customer service. I will definitely recommend to others
The work took significantly longer than estimate. I wasn't told until the day work was to be completed that it wouldn't be done. Seems that's when the work actually started because it was at least another week before work was done. When it was done, the work wasn't correct so add more time. And, you now still have my car because and issue that I was specifically told by the service advisor was fixed wasn't even addressed.
You did a great job on my mustang no complaints
Great service and customer service made me feel at home
My car was not completed to my satisfaction
I could not have had a better experience with Service King! From the lovely receptionist Aerious to the wonderful Michelle, who was so friendly and was in constant contact with me through the whole process, I felt like my Acura was in the best of hands. The gift basket is an especially nice touch. I can't thank the team at Service King enough for making my experience so smooth!
I am very pleased with the work performed and so impressed by the service I received. The staff was friendly and efficient and the work was finished early! I will highly recommend Service King to friends. The only issue I had is with the VERY strong and lingering chemical odor left inside my car. I am driving with open windows (in winter) and imagine that will be gone in a few days.THANK YOU to the office staff, Michelle, and the folks who did the body work!!
Vehicle Make : Range Rover
Friendly staff, great follow-up and awesome repair. Thanks!
Good communication, quick turn around and good quality work.
Yes! Completely satisfied.
I am very satisfied with th service thank you verry much
Thanks so much!For taking care of all my needs doing the great job on my car.you're professional!
Very courteous and timely
The work completed was good. However, the communication and the customer service needs improvement. When I dropped off the car, my wife, daughter and I needed to wait 20 minutes as a person completed paperwork. The location was aware that we were dropping off the car yet nothing was done in advance to ensure we were able to quickly drop off the car. Similarly, when we picked up the car, no one seemed to be in any hurry to assist us in getting our car. We had to continually call the location to determine the status of the car, as I was told the text messages that I received were not accurate to the status of the car.
They did such a great job it looks like it was brand spanking new
Best customer service ever! Was aware of how car was doing throughout entire process and great communication with text messages!
The service was awesome from the time that I stepped in the door. I really like the fact that I am updated daily on the status of my car daily through text message. I will use this service in the future.
My expectations were met. The service advisor, Mr. Mullins was very professional, courteous. He was very helpful in explaining repairs my car needed as well as the process. I particularly liked the status reports I received almost daily via text message. I also received a follow-up phone call from Mr. Mullins to ensure I was receiving the status reports. My car was ready on the day I was told it would be ready. Customer service was exceptional From Mr. Mullins and the front desk clerk. If necessary, I would do business with Service King again...thank you!!
Service king made it easy!
Vehicle Make : Volkswagen
Bill and the team did a great job and I am very happy with the outcome.
The staff was friendly, helpful and did a great job in a short amount of time.
Thank you for an excellent and professional job.
Yes i was very satisfied for a well done job thank each and every one of you guys God Blessed Amen ???? ???? ???? ???? ?
The rep did an excellent job. Please commend her for the professional service and high quality standards demonstrated.
Thank you I'm satisfied, so far. Everyone was very nice and my car looks good. Merry Christmas
Everyone was very kind, and professional. Really appreciated the text messages update. They made me feel like me and my vehicle mattered. Thank you so much for delivering before the scheduled date, and Christmas. HAPPY HOLIDAYS.
My service Tech (Bill) was very courteous and did a good job with my vehicle repairs. I was having anxiety about the time frame of the completion, but I also understood that it takes time to do a good thorough job. I am very pleased with the outcome of my vehicle. It runs better than it did before the accident.
Turnaround time was great service advisor Michelle was great represents service long on the best level her service alone would **** back
William was awesome from the moment I entered until I got my car back.I Would recommend your service to everyone!!!!! Thanks
Mitchell and her team were great! I love them!
Michelle was very thorough and kept me updated almost daily on the progress . I truly appreciate everything she did. My car was ready well ahead of schedule, and it looks amazing!
Greg was incredibly helpful throughout the process of getting my car repaired. Thanks for the respectful and professional service.
Awesome, awesome job. Very thank for the work Service King has done. They are truly experts and would recommend them to anyone.
I'm am very please with the work I was treated like family. Michell was very professional and she kept me abreast of every step of the way very professional
Texting me regularly on the progress of my vehicle was brilliant! Michelle exceeded my expectations on every level. You all are true professionals. I will recommend you to everyone I know!
Update texts and calls were appreciated.
Great job on the car and great service. Will be a repeat customer if necessary
The staff were very professional and helpful from start to finish. I felt I left my car in very good hands.
Repairs done quickly and professionally
Service rep, Michelle very helpful
Best service I have had at a repair facility
Vehicle Make : Mitsubishi
Love the text letting me know each step about my car Michelle was awesome
I was happy with the results
Communication and clarity but overall good experience
They were very professional and nice. They cared about me and my vehicle. They took care of everything so that I didn't have to worry. Great service!!!
Good job. Glad to get my car back earlier than quoted.
I love how service king took care of my car.i love the texting to keep me updated on my car and service king did a great job
Vehicle Make : Mitsubishi
Very quick, was kept well informed throughout the process. The end result was perfect.
Prompt professional and courteous service! I would highly recommend Service King!
We've Ben there several times over the years. They are always great.
Melissa was awesome keeping me updated regarding the progress on the repair!
My car was in and out in 2 days as promised.
Great service as always. Mr. Theo Williams has always given first class service. I will recommend Service King to everyone I know. Thank you forever.
The receptionist was outstanding, definitely a people person. Theo was very professional and informative. I received emails or phone calls daily on the progress of repairs being done. I felt this was over the top (in a good way). I am very satisfied with the two employees I encountered during my connection with Service King.
Just over 25 hours from Drop-off to Pick-up. Great People too! Thank You!
Great turn around time,only 3 days,nice forks.Thanks
I appreciated Mark working with my schedule, and repairing the car while I was out of town. Excellent communication.
Notice several issues prior to taking car. Loose headlight that was adjusted using electrical tape etc. As I got home noticed the area of bumper that made impact was rough flat not smooth and curvy like the opposite side. Engine was clean now is full of dust from repair. Etc....
The service and my representative, Mark, were excellent!
Wonderful customer service and work!
Vehicle Make : Volkswagen
The service Michelle provided was top notch and I am recommending service king to all of my friends
Very professional, both in the repair of the car and the relations with customers. I am completely satisfied with the job they did on my car.
I appreciate the updates via text on progress of repairs. Keeps me from having to call to inquire. Thanks job well done.
The service technicians let my battery die while working on my car. This has reset most of the electronics in my car and my blue tooth functions still are not working correctly due to the reset issue.
I am completely blown away by the level of customer service I've experienced with Service King. Specifically, with Mr. Mark; he was very knowledgeable as well as eager to answer any questions or concerns I had about my vehicle. He kept his word from the time I walked through the doors to drop my car off until the day I left picking it up. Thanks Service King, job well done!
Service King provided quick repairs and kept me updated along the way. I really appreciate their hard work and making the process so easy with Allstate.
My service Advisor was very helpful and kept me informed of the progress. Excellent work
Everyone I interacted with was sincere and professional. Great Service. Thank you !!
The quality of service and professionalism has been phenomenon. Thank you and keep up the good work. Kimberly C
Awesome work and treatment !!!!????
Customer service was excellent. The time it took to repair my car was excellent.
great service I hope a one time thing
Service King was great! Mark did an amazing job of keeping me updated and my car was wonderful
Michelle was awesome with keeping me updated. Thanks.
Texts on progress were helpful. Customer service was great!