On a scale of ****- 10 your service was a10. I would highly recommend your business .
Considering that my car was returned to me "ready" but still missing a part that is on back order yet I wasn't told that, leaves me dissatisfied. Perhaps another survey when my vehicle is completely, 100% finished. I will also note that the communication was poor the first week and only improved after I called and spoke to the manager.
Everyone was very helpful at Service King! Thank you for working on my car.
Kudos!!!! From the moment I walked through the door to inspect my truck, to the weekly updates on the progress of repairs your team was courteous and professional. You guys did a great job on my truck, it looks like it did when they delivered it to me brand-new.
Thanks for doing a fine job repairing my daughters Hyundai Elantra and also the speed in which the team repaired it in.
Your People were very professional and also keeping me informed on the process of the work on my car !!
My work on my car was completed in a timely manner. Jessie gave me updates throughout the entire process so I knew where the process was at. Overall I was pleased with the service and would go there again, but hopefully I never have to.
I was just never informed of the delays they had with my car until the day it was due and only because I called them. They cared to inform my insurance but not me. And it happened twice. Not once did they call me about any of my delays. I'm happy to have it back and work okay so far but no communication on their end
I felt very comfortable with the staff and they went above and beyond by cleaning my car out too. I only got my car yesterday and it is doing great. Thank you for all you do.
They went above and beyond anything I could imagine them doing. I'm very satisfied with the repairs and when the time frame and will definitely recommend them to anybody that I know that needs repairs
Thank you for fixing my vehicle so fast!
Kept in touch. Repair looks good.
very good service and fixed very fast my car
Jesse was great. Love the updates!
A very professional service and people. Jesse took good care of us and kept us up on everything. Very pleased. Thanks again. Mark,
Miscommunication between WHEELS & Service King resulted in the fact that my A3 didn't get the hail damage repaired! I am disappointed & amazed this happened!
Everyone was pleasant, nice and profesional. The person who checked the damage to the car did not present himself well to me. I didn't know who he was. He spoke to me not rude but sort of unconcerned. Jesse was always pleasant and answered all questions. He was fine. The most important issue with this repair is, I did not select them to repair my car nor was I asked who I wanted to select to do the repairs. I was told to go to Service King without being able to give my input. I don't understand any of what has transpired.
This was the 1st time I've been in an accident and had to have a repair made. I was so anxious but the texts, which kept me updated, we're awesome. I was so scared but the entire process was stress free. Thank you for taking such good care of my car, my "baby".
My car looks awesome. Reoair job looks perfect. I couldn't be more pleased.
fast, on time and thank you for vacuum inside
We loved Jessie. He was great! Everyone was nice. Experience couldn't have been better.
I was extremely happy with the whole process of getting my car repaired. The staff was very professional and kept me informed of the progress of the repairs of my car.
They kept me updated with status of the repairs. The repairs were completed ahead of schedule and I was completely satisfied with the repairs. Very nice job!
Clayton was the best. He kept me informed about what was going on and what was happening with my vehichle. Thanks clayton and thanks service king for taking cate of me and my vehichle.
Oh my goodness where do I start. The customer service reprisenatives are so nice and involved. No issues with the paper work. Second when they explained my car issues they were very thorough and repetitive, making sure you are understanding what the reprisenative is trying to tell you. They were on top of it with sending me text and calling me on the status of my car. Most importantly my car was washed and spotless when I got it back. Ran amazing newer than when I bought it. Thank you so much !!!
They were great at keeping me posted on the work they did on my car .It looks so great when I picked it up thank you so much for taking goof care of my car
They did a great job from start to finish. Would definitely recommend!!
The auto repair work was great. The personal attended was equally great. My issues were the canned text messages being sent. They were only somewhere useful to me. Once the repairs went beyond the scheduled work time the texts were useless. At that point all the good was being overshadowed by poor customer contact.
Keep your word. My car was delayed for two weeks after the initial 10 days agreed upon for repairs. Even on the day I was told that the repair was completed, it was still not ready! We waited for 2 hours until it was finally handed over!! The automated texts are rubbish and meant nothing.
Everyone was nice and polite! I felt welcomed! Thanks Guys! I will recommend you to others!
Best I have ever had Jesse was the best always kept me informed of what was going on and my was was finished 2 days early Loved it Thank you so much.
The repair was great, thanks!
The speedy repair allongside the great customer service I received was excellent.
Thank you for your excellent work, and great customer service. I could not be more satisfied with the experience Service King has given me. They are the best.
Very courteous service
Very fast,the staff there was very friendly very imformative. Service was amazing. Overall very happy costumer very pleased!! Angel was very helpfull
Everyone was very helpful and friendly each time I was there. Jesse did a good job of keeping me informed and explaining what would happen. Thank you for making this simple for me.
Your team did a fantastic job! Many thanks to Steve Cashion. He's definitely an asset to your company. I'd recommend Service King. Thanks again.
Great job did everything you said You was going to do. Very satisfied with the job you did will recommend you to anybody that has auto body work thank you for everything.
Interactions with the team were positive and service-oriented. The team took care of vehicle repair.
A suggestion I have would be timely updates. Twice, the expected completion date came and almost went with no update until I called to inquire, unsure of what I needed to do and not wanting to fail to turn in the rental on time. As soon as I called each time, I was given a detailed update, which was appreciated! A Service King initiated update as each completion date approached to confirm or extend would have given the customer increased peace of mind.
Any concerns I had were quickly resolved, and I appreciate the service-minded approach and positive communication. Thank you!
Vehicle Make : Range Rover
It was great. Kept me informed . Thanks again
I am so happy with my experience at Service King on Kingswood Dr. The staff is friendly and helpful. I was kept up to date on my repair and it was done early! The work done was very professional. I can't even tell it was repaired. It looks original.
Thank you for the quality work. While I hope to never need your services again I will refer anyone that needs repairs to you.
Steven orgden was great in every way with my repair he must be a great person because he kept me up on my car the whole time it was in the shop thank you for your repair!
SK is trust worthy, and that is why I chose to repair my vehicle there. I do appreciate their customer service and most importantly I was very pleased with the way Steven O. Handled everything. He kept me informed and I was just worry free, Cos I know that I was getting a reliable service. On a scale of ten I give you guys ten.
Great service! Friendly staff and I was kept informed by text and phone!
I was really satisfied with Service a king keeping me updated at all times.My service advisor Angel Solis has really good customer service and helped me in each step of the way.Also everything was taken care in a timely manner and overall was happy with the work they did.
Steve & his team did exactly what they said they would do & in the time frame they set. My truck looks great & I will never go to a different body shop. Great experience, thanks
Job well done. Received the car earlier than I expected. Everyone was nice ,especially Steve Ogden
Really appreciate being kept up to date on status of repair. Also really appreciate helping out on the cost of rental car. Never expected that. Will recommend your shop for repair whenever I have the chance. Thanks again
Nice job very please with the work
Quick, efficient, timely and. Produced a great repair. The Office staff was friendly and explain the repair process well. Top-notch service. Thank you
The repair to my vehicle was done very well and in a timely manner.
I am very satisfied with the service received.
Very good experience. Great customer service. The people were exceptionally friendly and my car looks great! I witnessed the "receptionist" turn a very upset customer into a very happy and apologetic one in no time. I told her I thought she went above and beyond to help someone who was being quite rude to her.
We love the service and repair is impeccable. It seems the headlights might need some adjusting. They seem to shine a lower beam when on the regular beam setting. Can someone give us a call?
They were very timely. I took my car in on 12//23 and it was ready on 01/07. The work was very professional, and I was updated daily on the progress. I really appreciated courteous and professional service
Angel did a great job. He was professional and very helpful.
Your automated updates are misleading and unneeded.
My service adviser, Frank was awesome! Great service.
Well I think they did a fine job it didn't take long that's what good business is all about they were friendly helpful and I would recommend anybody that needed repair work did today vehicle to check with service king first that is the place to go everyone there was friendly and helpful there was no problem they did a fine job I would take any of my vehicles to them with no questions asked thanks again service king keep up the good work and service Alfreddie D
Excellent experience from start to finish!
I was completely satisfied and would return for service in the future.
Please let the personal know that I have rated them awesome ????
Updates on my car thru text were great. Being notified was a great way of knowing what was going on without having to call.
The quality of the work was top notch, job well done!
Communication twice a week was also good , but after telling me one date and then no to a next date, ended up being two days later.
I really like the updates.
Vehicle Make : Volkswagen
Very professional and courteous
Great job. Very professional staff. Kept me informed about the progress of our repair. I am very happy with Service King.
Very satisfied; thank you.
Stephen Ogden is who I worked with and he was an amazing representative. I'd gladly do business at service King again because of him alone. He made sure I understood everything and answered any question I had along with daily updates via text.
It looks like nothing has happen, like looks very well.
It was ready before it was expected to be ready.
great work always helpful fast and reliable
would recommended to any of my friends and family
Very nice, kept me informed of all repairs. Good job, thanks Service King!
The weekly updates on the status of the repair work was helpful. The fact that the repairs were finished ahead of the scheduled date was nice. The service representatives were friendly and helpful in explaining what repairs were being made.
I'm new to area and had no idea where to go. Allstate sent me to Service King. They were pleasant, professional, and understanding. While my car was in the shop, they went out of their way to help. They photographed my tires in the trunk and sent pictures to the claim agent. Their work was excellent. My son's car was recently hit and I recommended you. They also finished my car about 3 weeks sooner than the first estimate.
Courteous and very efficient.I rate the service a #10.
Appreciate the professional, courteous and timely manner of The employees. Car looks perfect.
Vehicle Make : Volkswagen
Great customer service, and my car was ready a lot sooner than I thought.
The car was clean, the personnel were very
helpful. Would use Service King again.
Fantastic service and repairs
This place was amazing, took care of me and the process was fast and easy!
Awesome job. Couldn't of left the car in better shape just missed one part of the car but no biggie everything else made up for it! Frank was awesome too kept me updated and had one of the best customer service I have seen!
Everyone I came in contact with was friendly pleasant and helpful. I will definitely recommend your services. Thanks for making this easier.
I was impressed with not only the repair, but the effort and communication as well. I would recommend Service King very highly
Everybody was great had an excellent experience.
Fast well done service , I appreciate you getting it done as you did !
Great job...work perfect...cleaner than when I left it. I think Steven was the person in charge of my account...sorry if I got the name wrong but he was great along with your whole team.
Headlights not adjusted to specifications. Right blinker not working. The right blinker was working when I brought the car in for service. The Chevrolet emblem on the grill does not match properly with the new replacement grill. And lastly it appears that a rear passenger door handle hardware cover was scavenged to replace the door handle hardware cover on the front passenger door. Although the major body work is acceptable I am very unhappy with the attention to detail of the final repair.
The staff, both Enterprise and Service King, were prompt and friendly. I was in and out quickly and my truck repairs were completed ahead of schedule. Great job!
Service was amazing. Everyone greeted me when I walked in and my advisor kept me updated throughout the entire process, I would recommend and use service king!
Awesome customer service !!!
You did a great job fixing my truck you are the best. Thank you
Have used Service King several times and have been completely each time.
Everyone was very professional, knowledgeable, and friendly. I was kept informed during the process of having my vehicle repaired. Thank you for a job well done.
They Did The Best Job .
& They Did Everything They Could Too Get My Car Back Too Me As Soon As Possible, I Didn't Have Any Problems
Thank You For Your Help
They did a great job with my car, it is seamless and they did it very quickly. I am fully satisfied with my car and will use this service again if I ever need to.
Thanks for your professional and kind service.
When I left it to be repaired I was adamant that I did not want it to look like its been repaired and paint had to match or I did not want it done. I have a shinny door and it was not blended. Right headlight is falling out. The quality control in repair was very poor. If you could not do what I asked you should have declined to do job. Right fender repair is close but night perfect. I am not satisfied.
Everyone was friendly. Thank you Frank for taking good care of my car. I was kept up to date and my car looks great!!!
Amazing job done thank you guys @ service King
Everyone was very friendly and welcoming, kept me updated and would call to update me which I really appreciate, and once I got my car back I couldn't of been happier with the results
Very professional. Clear explanation of what would happen and really liked the updates by text. I would recommend and use service again.
Extremely helpful and informative staff. Very fast turnaround time with great results.
Very prompt with updates. Also a very courteous staff. A job well done for sure!
Great communication from service advisors. Fast, professional service. Great work. Highly recommend Service King!
Only con: The automated text messages were not up to date and accurate however.
Truck looks and runs great
I loved that I received email everyday telling what set my car was in.
Frank did an excellent job.
Greatwork. Attentive employees. Thanks!
I couldn't believe how easy this whole process was. This location was excellent on all counts. I could not be happier with Service King.
Very professional and courtesy was great.
Vehicle Make : Volkswagen
Everything was great!
everything went smoothly. Job well done. Was kept informed of progress. The work was done quickly and everyone was great.
Be sure to train the service adjuster for service king to inform a customer that customers have a choice in choosing estimates done by service king or insurance adjuster. Communication of this is important to the customer
Everything went smoothly. Excellent staff.
Vehicle Make : Volkswagen
Best communication I've ever experienced. Frank called every couple of days with updates. Start to finish, this was the best car repair service I've ever had. I will recommend them to friends!
Very friendly,professional, prompt service in every way!
Stephen Ogden was very friendly and helpful
I have no complaints service was fine
The service was quick and professional. The job was completed quicker than first stated, which reduces our rental car expense. I was very satisfied with the service.
Went beyond standard service to assist and make sure I was satisfied.
Vehicle Make : Volkswagen
Service King employees were helpful and friendly. Angel kept me updated on the status of my vehicle while it was being repaired. When I picked up my car today Angelbwas with another customer, so Steve and the young lady receptionist helped me complete the return of my rental. All in all I'm very satisfied with Service King and their outstanding staff. I hope I don't need them again but if I do ill return to Service King on Kingswood Rd. Thank you.
Great group of people really caring and awesome with the updates and phone calls. Thank you most of all Angel for all your hard work
Great experience. Angel kept us updated and informed. Would definitely use you again!
Great service. Great communication. Finished early.
Great service and amazed with the updates. My car was ready ahead of schedule. Perfect 10!
100% satisfied. Thank you.
very happy, and was pleased they kept me up to date on the repair,I would use them again,but hope I don;t have to
Thank you for taking care of my daughter
Great experience w Service King- communicate well, friendly and professional and calming ways following a very stressful accident . Thank you!!
I am completely impressed with your service and repair. Your staff went beyond my expectations in customer service. Attention to detail and customer satisfation you have my vote hands-down.
I was very pleased with the work done to my truck and everyone was very nice and helpful
The staff was very very friendly and they did a fantastic job and the one name frank really was outstanding
Every thing was good! The timeliness of the work, the work it self and the kindness of the staff.
The job was completed ahead of schedule and picking up my vehicle took only minutes. Thank you Steven.
Great. Nice friendly people. Car looks like new. Thanks again
Kept me informed along the way.
Vehicle Make : Mitsubishi
I really appreciated the way in which they always kept me informed about the progress of my vehicle repairs. The staff was very respectful and courteous as well!
Thank you for the fast service and kind interactions. This was my first car accident and Service King made it a great experience
Repairs look professional and I was communicated with during the entire process. I liked also the convience of the Enterprise Rental.
The guys did wonderful work and left my truck looking better than ever .thanks
Angel was great.
I would have really appreciated if you checked my tire pressure and corrected. Easy to do and goes a long way.
Thank you for everything. The car looks and runs great!
The only thing that I didn't like was the automated emails. They were usually not right. In fact, one time I got an email that said that my car was 60% complete and would be ready the next day. When I called to check to see what time I could pick it up, I was told that it hadn't even been started due to not hearing back from my insurance company.
The person I worked with Angel was absolutely outstanding. Very knowledgeable and very willing to take time to discuss any questions.
Plus a very well manner young man.
Everyone was helpful, kept me informed, and the work was done outstandingly.
Completed job early - thanks!!!
Angel Solis was my rep and I was just so happy with the care that I recieved from both him and Service King. I appreciated the constant updates and always knowing exactly what was going on with my vehicle. Angel was the greatest, I am thankful for his constant contact and making sure that I knew what was going on. That was much appreciated. And he is just so friendly
Well done and ready to go before the time promised.
Our car looks like new.
I don't like the strong scent in my car it's smells like turpentine and dry erase markers. I have to keep my windows down while driving & it's very strong in my garage. I was told it's not the paint but whatever it is it's awful.
They were courteous and kept me completely informed.
Stephen was very helpful & went above & beyond to provide me with the best service possible.
Fast efficient and a quality job well done
The service was very good. Really good people.
Already completed online survey.
Everyone was extremely nice. You were prompt, well aware of how precious time is, and very organized. You made a difficult situation much easier. Thank you
The car looks and runs great! Also, great job at communicating.
It was super easy and done quicker than I expected so was I was extra happy!! :-)
It was very thorough, professional and easy.
I appreciated the email updates and Angel was delightful and professional. Thank you
I was pleased with the service I received. The text alerts is a Great way to keep in touch
very timely and good work
Vehicle Make : Mitsubishi
I am very satisfied,my ride looks great.I especially like being notified right away about the status if my vehicle.Also the quick sservice.Steven was the best professional.everybody else was good also.
Great all around service.
Frank was great, excellent and wonderful. He went above and beyond and that is what you look for in time of need. Good put the right man to help us. May God continue to bless you as you are a great asset to service king
Vehicle Make : Mitsubishi
They were very nice, they finished my car earlier then expected. Thank you for everything, my car looks so much better.
The guys did a great job and finished sooner than expected.
They were really good, fast and a good job on my truck!!!