I love how I was informed by text my cars step by step progress.
I love how well you communicate and kept me informed of progress on my car. However, when I picked up my car all the loose change and cash in my console were no longer in my car. It wasn't a lot of cash but it's the principle and for that alone I will not be able to recommend you
Completed my car repair on time .
Conrad provided very courteous attention and excellent service
Looks better than before!
Awesome!!! Good job, Robert and Team!!! ????
Some parts weren't fixed when I picked up the car. So I had to wait after they said it was done for them to fix it.
I absolutely loved and appreciated the text updates! Unfortunately this isn't the first time I've had a car in a body shop and something I've have to do is call in to see how the repairs were coming along but this feature solves that problem.
Service was very profesional. Thanks
Conrad Muth was my point of contact at your location on wildflower and he made a point to keep me informed with what was going to be occurring with my repairs on my car. He was helpful, professional and extremely polite. I really loved the texting progress report, but most of all liked that he also called and gave me an estimate on additional work I wanted done before the repairs were done that weren't part of the original claim. I will be recommending your shop and this location because of Conrad. Thank you again a very satisfied customer.
I appreciated that I was kept up to date with progress. I was also impressed with how clean the entire place is.
I worked with Jessica, I believe her name was, and she was very friendly and professional.
Great job will tell my friends and family about how good
y'all treated me.
Excellent & expedient service. Appreciated being informed every step of the way
I appreciate the friendly customer service received from the moment I walked in the door. Conrad explained everything regarding my repairs and payment clearly. I'm very pleased with the great job and condition of my car when I picked it up. Should I need service in the future I will be happy to use this location again. Thank you!
Communicate more often about the status of the car.
Notify the customer when their car is completed and ready for pick up, not just the rental and insurance
My husband and I were very satisfied with our service from Service King. Javier Guzman was very courteous and did a great job communicating with me.
The staff was very professional and friendly. The service was great. I appreciated the text updates. I always have questions & they had the answers. Was expecting car to be ready on 11/25 but it was ready today. Very happy about that!
Everything was great. Thanks!
The staff, especially Conrad, we're exceptional!
Honestly the best service. Great job. Thanks, Hal Bartlett
Conrad was excellent. I never had to call and check on my car. Conrad kept me updated every step of the way. I was nervous about leaving my car at service King, however Conrad made sure I was comfortable with leaving my car. He went above and beyond to make me feel I picked the best place to have my car repaired. He is a man of his word. Thanks Service King!!!!!
Got done early, and the work was done well.
Entire staff provided excellent service. The quality was equally impressive. I will definitely insist on bringing my car here if I ever need to again! Thanks!
Javier stayed in touch with me throughout the repair process which gave me peace of mind that my car was in good hands.
Conrad Muth n the staff we wonderful our looks new God Bless!!
I appreciated being kept up with the progress.
Javier did a good job of keeping me informed throughout the process so there were no surprises. So far, the truck seems to be repaired well.
Dealing with your team was the easiest part of this whole ordeal. It truly was a stress free experience! Thanks.
Staff, Conrad, was very professional and explained everything in detail....thank you very much.
You did a good repair job. Thank you it took a little longer than I though it would but it was a good job
I appreciate the text messages and the service advisor Javier keeping in touch with me on the status of my vehicle, and the vehicle wash after the work is done is a great idea.
Great communication! Javier was great.
Excellent and timely service!!
Service King was fast and efficient. Very friendly and finished my truck before expected time!
Conrad did an excellent job from beginning to end very helpful made sure I understood everything and kept me in touch with what was going on I really appreciated the great service
Thanks for taking in my car and repairing it so quickly.
Good job and less time than I respect tank you
The entire process was easy and excellent. Conrad was very professional and capable.
The communication during the rebuilding process was excellent. I was updated on a regular basis on the progression from beginning to end. Very great jobs with that and the initial consultation.
Conrad was very accommodating with our needs.
In dropping off my car and fixed and completed it timly as promised.
I had a horrible experience. Wrong parts, no communication between the service writer and myself. I wouldn't recommend your business to anyone and I will not be a repeat customer. Epic fail.
Took almost a month to fix my truck. I was told it was ready to be painted the day after I took it in but had to wait 3 weeks.
While I was very happy with the repair to my car, however I was not at all satisfied that the amount for my repairs ended being more than the estimate originally given to me. I also want not notified by phone, text, or e-mail of the additional work that was need which would increase the amount. When I contacted Service King on updates on my car, I was never notified that there was additional work which would raise the price. I was hoping to pay the $650 myself so that it would not affect my insurance. But overall I am happy with the work they did on my car. It looks brand new again.
Conrad was amazing! I will absolutely be coming back to him for any car services needed, and have already recommended him to numerous friends. He kept me updated and was able to get my car repaired two weeks faster than expected
He don't wash mi truck good he replace the tire in the front and he don't reset the light of the truck he send me to do to the dealer is mi job to do o you job?? I tell him make sure all is ok all before call me he don't do either
Excellent customer service!!
Yes I am very pleased with the service I was given. Genesis was very knowledgeable and had great customer service skills.
Vehicle Make : Mini Cooper
This is the second time I've had work done by Service King and I have always left very happy. Thank you so much for restoring my car back to what it originally was. I'd like to give a special thank you to Javier Guzman for awesome customer service. He was very professional and kind and kept me updated on the status of my car. I really like the text message updates! It lets me know how my vehicle is progressing without always calling you guys for a status! I also like the partnership with USAA. Everything was taken care of and I didn't have to worry about anything during the whole process. Great job and keep it up! Oh and I can't forget to give a high five to the technician that did all the handy work. You are really great at what you do and appreciate it. Thank you!
Great job completed ahead of schedule.
Everything thing went great and on time
Wish I could of gotten the bumper replaced instead of repaired but all in all the work completed looks great..
I got great service loved everything
I worked with Douglas Erdman. The service was professional and efficient. Was pleasantly surprised by how quickly my car was ready. Appreciated the text updates on the status of repairs.
Thank you for excellent service. Very friendly and professional. Especially at this very busy time, with all the hail damage. Leaving my car in good hands is a very important decision to make. I am sole supporting, my car is important to me.
Well genesis was very very helpful with everything and also got our dodge back on time actually one day before and he was very professional did a great job would definitely go back if needed thanks again genesis.
I like that the repair was finished earlier than expected. Happy with the way it looks, great job
Surprise about the repair turn around. Many people that I told, that the turn around after repairs in a short time like in my case is unheard of.
Thank you for making this experience as smooth as possible
Great job an on time Jesse R
Thank you for having my car ready so promptly! I'll definitely will recommend friends to you guys.
Very satisfied , great customer service
Great service...my advisor Genius was very professional helpful and I appreciate his service
I appreciate being taken in on such short notice. Mr Genesis was very nice & assured me that the car would be taken care of and that I would get a rental. I had doubts after being discouraged by 3 different places. He was very professional & made sure everything was taken care of. I've told my friends & family about Service King & Mr Genesis - we are very happy with the service you provide. Thanks & keep up the great customer service!
Everyone very pleasant, repairs completed before estimated date. Regular updates, always knew status of repairs.
The results were excellent but the work should have been completed in half the time.
The whole process from day one Douglas made the whole experience great. He kept me fully informed everyday.
Everything went very quickly, it was all easy to follow and the best of a bad sotuation.
Joshua **** handled the estimate and explained the process with ease and assurance of Service King ability to care for our vehicle. When we left the SUV, David reassured my mother that the vehicle would be colored matched to the rest of the car body. When we arrived to pick up the vehicle we met by Chris, who explained the repairs. The receptionist was welcoming a friendly at each visit. Everyone was professional and made this repair process easy on my mom and I.
Doug made my experience with Service King great. Updates on the progress of the repairs on my vehicle, fast and friendly service. Even made the return of my rental easy. Thanks Doug and Servic King, my truck looks great!
Very pleased. David Manriquez did a great job.
Vehicle Make : Mitsubishi
Thank you for the great service :)
Service kings are awesome
Service Team was extremely professional and courteous. I was kept informed every step of the way. I would highly recommend this location! !
Need to take it back to get repairs completed correctly
Vehicle Make : Mitsubishi
You are the best
I would welcome a conversation.
The service was prompt and all representatives were courteous and professional..
The work done was great and the cleaning of the car was very thorough, my car looked great!
Excellent service! Top of the line professional communication. Doug our rep was excellent!! Thank you for taking care of my Tahoe Baby!!
David was very friendly. He did a good job. Thank you
I have wrecked a couple of time and I have never never received the kind of service that I did here they went beyond there job description in making sure I was completely satisfied with the work that they did If I were to grade the work and the customer service I received they would receive multiple AAA's IN my book keep up the ASOME job guys again Thanks
My vehicle was worked on fast was finished before the time frame that was given me and was left like new I only had a slight scratch on the door knob but other then that it was to my satisfaction
A thanks to all the crew that was involved .
10/10 for my service tech David. Took care of everything
Job well done couldn't be more satisfied
Excellent service. Professional job by all concerned. I expected to get my truck in 2 weeks. Turn around was in 2 days . WOW!! Joshua kept me updated and stayed late to get my truck ready for pick up. The young man who worked on my truck I was informed worked hard to get my truck out in the shot amount of time. Thanks to all involved.
Thanks for the prompt and Satisfactory work done on my Honda. Special thanks to Mr Douglas Erdman for his courteous & professional attention in addressing all our concerns. His calls to keep us posted on repair issues was greatly appreciated.
David did a great job keeping me informed on my car
Vehicle Make : Mitsubishi
The guy who is in charge of usaa claims I believe his name is David was very nice and helpful. He made leaving our car there easier and picking it up just as easy. Thank you and the work done was amazing.
Douglas Erdman was a great help , we were satisfied with the amazing job he did on our car , by completely the job the sooner that we thought . He did an amazing job .
Great work, great service, job well done!
Our Service man Doug was such a breath of fresh air.He made our problem his problem.Believe me I was not looking forward to all that an accident entails.He took care of everything and kept us informed all the time .GOD forbid I am involved in another accident but it is so heartwarming that someone like Doug will take care of a bad situation. SErvice king is fortunate to have people like DOug working for them. I will recommend Service King to everyone I Know if they ever need .Service King I Just want you to know Doug did you all justice. Especially when it seems people are just worried about getting that almighty dollar.Doug is in my mind what this world sometimes forget.Be kind nice caring and listen because the shoe could someday be on the other foot. Thank you for making this experience painless and worry free for us. Andres and Sanjuana Flores
Doug had great communication while my car was being worked on. I don't think I've ever had this great of service before.
Doug had great customer service.
Very courtesy, knowledgeable about and efficient. Office of appeared in spotless. Thanks.
Repair looks great! Joshua explained everything clearly and was really easy to work with.
Very professional and courteous, always kept me updated and even finished early. My truck was also delivered to my job. Everyone was just friendly and always there to answer any questions I had. I will refer my friends and family when needed.
Service king did an excellent job on my car it got done sooner than the due date. Josh keep me updated every day on my KIA
The service was excellent from the time I arrived to the time I picked up the auto. Finished before the time scheduled. Have done work with Service King I'm the past and always satisfied with the work and service. Kudos to David Mantiquez for his outstanding service!!
They kept me posted every day with the progress and delivered my car to me when done. Josh was a pleasure to work with.
Service was fast and good.
Your staff was very professional and courteous. They answered all my questions and concerns.
Everyone at service king is very courteous professional and caring. Excellent. Thank you.
Daniel and his team did an excellent job repairing my vehicle in timely manner and was well informed all through the process. Thank you for a job well done.
Great service, very pleased with my vehicle. Highly recommended
Yes, thought that was taking more time and love the work done in my truck
The customer service and the updates were excellent. I also loved the repairs on my car, great work!
Friendly kind caring and knowledgeable
Doug is awesome. He explained everything and made sure I understood the entire process of what they were doing. Nothing but great things to say. Loved getting the text messages updating me on the status of my car too! Thanks Service King!!!
Doug knew I was home with no transportation. He and another employee brought my car to my home. Doug explained all the work to me and also suggested a couple of places to get the clutch adjusted on the car. He treated me with kindness and respect. He could tell I really love my scion a d promised to take good car of it. He kept his word and I couldn't be more pleased. He is an awesome caring and professional. I am so grateful for him and my car repair.
Very efficient and kept us informed throughout the process.
The level of work was impeccable and I commend service kind with the updates. Most of all Josh was the best. His customer service exceeded my expectations. He went above and beyond and if I ever have an issue I will return and recommend Josh always. I can't express enough good things about Josh.
Outstanding Service and Company. Our Rep ( Josh ) was exceptional. Thanks.
It was awesome service! Loved it.
Josh did a fantastic job from start to finish. He maintained me informed every step of the process. I highly recommend him to any one of my family and friends. He treated my claim with urgency and I greatly appreciate the turnaround time with in a one-week timeframe. Great customer service overall, including taking me across town back to work. I was also happy to hear that all the work was guaranteed for life through service king.
Will I am VERY Very HAPPY with Josh he went way Belon what I expected He Help me understand Avery thing an he always let me know what was going on day by day, So Yes I'm Very Happy with Avery th y'all have done for me an mind. And Josh Is a Keeper very good job he has done. He needs a bonus...
Always professional excellent work!!
When we took car in lights were working.they fixed it but we went less than 5 miles and they stopped working again.the body work looks excellent though.
Excellent care for me and my car. Great Job!!!!!
Smooth process start to finish, they took good care of our car, great customer service.
To begin with I was told 3 different days it would be ready car was dirty when I received it glue was still on the side of the car where they taped up the window did not put my licence plate back on missing a cover and glass still in car from the accident verypoor job
Very efficient, professional & kind. The communication was unbelievable great. I never had to wonder about the process at all!
Getting service right is more than just a nice thing to do; its a must do. Consumers are willing to spend more with companies that provide outstanding service ultimately, great service can drive sales and customer loyalty. Thank you for all your time and effort assisting me with everything possible, You're great Joshua ****!
Km ver y satisfied es a good tema thank you
Everyone did a great job. Douglas was super helpful and always made sure I knew what was happening with my car. I'm very satisfied. Thank you.
We got off to a rough start but in the end I was completely satisfied as Conrad promised.
Ridiculously pleased with the service!
Excellent repair work and customer service.
Josh was a great help! He helped me feel calm and relaxed about leaving my precious car in their hands. The work done was outstanding and I will definitely recommend Service King to friends and family. Thank you for taking good care of my car!
The text telling me how happy may car was under your care really made me smile. Josh was fabulous ny car was ready sooner than expected. Will definitely recommend to those I know. Good job
They had great customer service. Douglas was in charge of my vehicle and he was very helpful. The call center missed my appointment when I went but he saw that they had scheduled it and he fit me right in. I had never been in a collision before and he explained everything to me and was extremely helpful. He kept me updated with how my vehicle was doing and everything. The vehicle looked great afterwards and they gave me an estimate of November 17th that it would be done and they finished it early and I was able to pick it up on November 11th. Hopefully I dont get in a collision again but if I did, I would 150% sure that I would go back here and request Douglas.
Vehicle Make : Mitsubishi
Service was awesome. Doug was super to work with. Kept me updated daily on the progress. Had my car back sooner than expected and it looks like new again.
It was fast and as I waited I received updates via text message. Their customer service was on point and the advisor was very professional and went above and beyond for us. I would totally come back and recommend my family and friends to Service King. Thank you!
Really great service, i got my vehicle sooner than expected, Josh kept me informed, great customer service.
Phenomenal job. I would highly recommend you all.
If I ever need another car repair it will be service team where I take my car
The repairs were done really good and fast
Excellent service from start to finish,
I was always informed of the progress .
Josh did a great job. Very customer service
I was extremely excited about receiving my car 2 weeks before the expected date. Conrad did an amazing job about contacting me and updating me on the vehicle repairs and was transparent about the repairs that were made along with the cost.
I was very satisfied with the service.
You have excellent customer service and I appreciate all the updates.
Great communication and a very clean job on the car!
Received great customer service from Joshua ****. He was kind and always made me feel taken care of.
Service King was excellent
Douglas was very professional and explained everything that was going to be done to my car in great detail. I was very satisfied with the service I was provided!
I would recommend to everyone such an awesome experience
Douglass was great! Very helpful
Mr Conrad **** was very professional and very good people skills and the repair was excellent. Thanks, T.C.Garza
The customer service was great. I was given the extent of the damages and was kept informed on the progress of the repairs being done. Great experience.
Great work. Repair was completed sooner than expected. Keep up the good work.
Douglas was I in constant communication with me and my wife regarding our vehicle and it made the entire process very smooth.
We never had to call and see what point the repairs were at.
I will definitely give you guys a thumbs up for everything
Marco and Jackelyn Briseno
The reason I said no was because my suburban was all dusty and there was some scratches on my leather seats. I don't understand why my truck was used to carry parts. Another thing was my vehicle fuel gauge was on empty. I guess my vehical was used for all the trip to pick up parts.
When I first dropped off my car it kind of seemed like Josh was black mailing me into giving a ten rating by saying if I didn't he would have to call me, although josh did text me from his personal number (which I appreciate) to let me know about the status of my car, when my promise date rolled around I didn't receive a phone call or text. I called the office and the girl working the phone told me josh was off and she didn't know my status. She continued to tell me that josh was off that day and asked if it was ok if Josh called me back tomorrow when he returned to work. Granted this was my promise date.... She put me on the phone with what I assume was management and he helped me out and I was able to pick up my car the next morning. I really appreciate the manager taking initiative and helping me out, but Josh really bit the bullet on this one
We had some hiccups in the beginning but everything worked out in the end! I am happy about the way the vehicle turned out.
douglas erdman was super fantastic was really focused on making sure the job was done right and you could tell he really cared about me
Also the black strip around my car bumper is loose.
Im very satisfied with the service I received . I like that I was informed daily if the status of my vehicle as well as the calls that I reicived
from Conrad .
Conrad went above and beyond for us. The job they did was perfect. And done in a timely manner. Thanks for your hard work everyone.
Doug was so nice!! The process was smooth with Service King, and we were kept updated/ informed each step of the process while truck was in for repairs. Great experience!
Very good custome service and good job in my car.
the repair was quick and douglas was really friendly and thorough with explaining the process. My car was in clean condition when I got it back. Great customer service!!
The service was excellent. The fact that the person helping me and put extra care to my van was awesome. I'll definitely recommend anyone there
The body work was amazing like new .
Wonderful job from all of Service King!!
Representative, Josh, did an excellent job in keeping us informed at every step of the process. His "people skills" are a plus! He seemed passionate about our wanting to be fully satisfied with the work done on our car. We would highly recommend others to Josh and most certainly to Service King!
I was kept well informed about progress on my car. It was completed well ahead of schedule. Joshua, my service rep, was great!
Josh did an amazing job! He made getting my car fixed and back to me the easiest process ever. I would absolutely come back to Service King again for my future car needs.
Thanks to your team, I got my car back on time with an excellent repair job
Thank Ya'll so much for the great job Ya'll did on my truck.
I appreciated the daily up dates on my car & a job well done. Thank you!
Just awesome....... Great customer service. Keep the good work up.
Excellent service! Thank you for making my experience painless!
I appreciate how great my vehicle looks and how clean it was when returned! Great job!!
Thank you so much for your service ... I was extremely satisfied and Your customer service was excellent .
Service King was great! Douglas took care of everything and told me every step they did from day oe until I picked up my car. Thanks
Great experience, best repair team I have ever had service with.
Josh went out of his way to bring my car to me and the work was done very quickly. Josh also kept me informed almost daily if progress. I'm very happy to recommend service king.
Everything was great! Thank you !
Thank you for keeping me well informed on my car status. The service was great!