It was a very pleasant experience. I was completely up to date of the progress of the repairs to my truck and I appreciate that. My service tech was very friendly and curtious thru the whole process
The guy who worked on fixing my car, Tony, was so patient with all my questions and really helped me understand all the repairs that were done to the car. They also did a GREAT job cleaning the car, and making it look brand new. I appreciated the professionalism of all the people that I had contact with throughout this whole process. I liked the status updates that were sent periodically to keep me in the loop. If I ever need a repair again (hopefully there won't be anymore accidents though), I will visit Service King. Thanks for a job well done!
Awesome thanks for the great work
Thank you for taking care of the details so well. Jerod and all told me what was going to happen, then walked me through it with great communication. It happened just like he said. He even waxed the car. It looks like new.
Everyone was very professional and delivered exceptional customer service. Brian was great and made sure I was satisfied with the vehicle. I would highly recommend this location.
Every person I encountered, was helpful and friendly and explained perfectly what was going to be done with my car. They were responsive to my concerns and questions and kept me updated frequently as to my car's status. They delivered my car exactly when they said they would, and the work done was excellent!! I would highly recommend this Service King shop to anyone!! Thank you, Service King for making what could have been a very stressful situation not stressful at all!!
Jerod and the nice lady at the front desk were excellent. Work looks very nice. I'm very pleased with the job you guys did.
Vehicle Make : Mini Cooper
Excellent customer service with daily reports on progress made and easy car rental and return. Will recommend to anyone.
They done a very good job and very neat. They were very nice people to work with.
Vehicle Make : Mitsubishi
John was a great help. Explained all derails and keep me posted anout progress till end.
Jerod gave me excellent service. He kept me informed as the repair was taking place, so I knew exactly what to expect.
Vehicle Make : Volkswagen
Yes. Job well done
Excellent service! The only complaint I have is about the automated text updates. The date that the car was ready was 10 days sooner than the date indicated in the texts, so I ended up paying more for gas in a rental car than I would have liked.
The repairs were completed early and I was kept informed about the repair process.
The service is perfect ,job is done good
Jerod was exceptionally helpful from day 1 until the last day!
The repairs were excellent. For the most part I was pleased. In fact, I used Service King specifically because I was so happy the previous time I used them for a similar repair.
The service advisor was helpful & courteous. He explained to me that my battery seemed to be having some issues & said they had cleaned off some corrosion. I wasn't having issues prior to the repairs. I replaced the battery after having it tested since it was approaching 5 years anyway. The technician told me it probably got drained during body repairs. I understand how this might occur but that didn't happen previously nor was it explained that way. Otherwise I was happy with the experience. I've worked in a service industry myself for many years. I know the value of good service. I'd be happy to discuss tbis further.
Great experience! Jerrod kept me up to date every step of the process.
The staff was extremely friendly and helped to repair my vehicle as quickly as possible. They even saved me money off my initial estimate!
I appreciated to continual updates and timely service.
I was told my that my dented muffler would be repaired, and it wasn't when I went to pick up my car. When I mentioned it, my Service King representative took it to the back and hammered it out. Besides that, the rest of the repairs look wonderful and I am very happy with them.
Service was great people friendly
Jared from service kings the best well totally be back just for him.
Service along did a fantastic job. Brian went above and beyond to make sure we were taken care of. The repairs were don't efficiently and most importantly, the car looked awesome. They even cleaned it up! Thank you
I love your work team and Think you so much for your good work
Christy was a pleasure to work with. She kept me up-to-date on everything going on with the process.
Brian Lewis, my service advisor was very professional and honest in handling my claim and followed through with the Insurance. Most of all I like how my car was repaired. Thank you for a job well done. I would recommend Service King without any hesitation.
Very professional and friendly
The repair job was completed with good quality and the service rep John Guajardo was very responsive and got me some discount which was really helpful considering that it was customer pay
But the initial delivery time estimate and repair price estimates I received were very different from what finally happened but finally I am still happy because of the quality of the repair
Jarred was fantastic with the repairs and providing updates as well. he defintely represents the value of service king. 10/10 for him.
I appreciate Service King getting this done, outstanding work!
Nothing particular to say. Car was delivered as expected on the day promised. Work was done as professional as can be done by a responsible reasonable company. Appreciate the work.
Battery completely dead on pickup! Also paperwork said something was fixed on mirror! I can't tell what was fixed, the mirror still had bug guts all over the outside paint.
Brian Lewis was very professional and patient. And kept me up to date on the status of my car. The young lady at the front desk was very nice.
Appreciated the communication via text
All is cool. I believe John is a great employee and he loves his job.
My SUV looks almost new again.I have gotten compliments already.
Very please with the service.
Jerrod and Manger were great!
Great facility, I have used them in the past and will
Continue to use them for any in the future.
John was so awesome and helpful my car looks great! My customer service experience was amazing, I got updates about the status of my car along the way and I really appreciated that.
Jared did a great job getting the job completed during the holidays. He was good at keeping me informed on a daily basis. Very happy to have our car back before Christmas snd it looks great too! Thank you !
Best service I've had from a repair shop. All around nice people. Jerod was super helpful and kept me updated every step of the way. My car was in and out much quicker than expected.
Excellent repair work and customer support from Brian Lewis.
Truck looks great. John was very helpful.
I'm going to call out Jerod. Was very pleased with the handling of my vehicle. Jerod send me personal updates on my vehicle and was due diligent on my satisfaction. His professionalism is some of the best i have seen in this industry. If I ever have an issue again I will use service king again even if my insurance says you are a preferred shop. On his customer service alone. Also enterprise in the other shop off of interstate 75 was very good as well with fixing the issue of my missing appointment. Would have preferred they just use the computer after the tablet crashed for the second time. Instead of trying like ten times.
Jared was awesome! I appreciated all of the communication while the work was being done.
Brian and chris did an excellent job at making my experience enjoyable and professional.
Curation, fast, and customer service based. I love this location more than I do any other now and will come back to this location if I need anymore help.
Jerod was extremely helpful and friendly...
John did a great job communicating with me about the status of the repairs and the supplements for completion.
You have a great corporate marketing department too. Danny Bionas and Troy ****are awesome.
Car looks great. Very satisfied with the experience.
Evetying went well the truck looks like it when I got it brand new and the service was perfect
John at the Service King on Avenue K is great! He is on it.
The work looks better than the original. The crew got it out ahead of schedule. Brian did a fantastic job of keeping us informed of the status. Overall, if I simply MUST need car body work, this is a great place to have it done.
Your customer service ****
You need to be better on the day the car is to be picked to specify a time. Having an open ended time is unreasonable.
Great people ! Helped a lot, and did an amazing work !
Vehicle Make : Volkswagen
Thank you, Brian!
John was very thorough in his explanation about the repairs
They have immediate availability to fix my car. When I brought my car in someone was there to help you right away. They make it so easy with bo waits.
Was repaired in timely manner and Doug kept me updated throughout the process
Jared, my service tech, was very professional. He kept me up to date on the progress of my vehicle. Because of him I will recommend Service King to all of my friends and family. Also the office administrator was very helpful. She went above and beyond to make sure my needs were met. Thanks Service King for your a job well done!
Very professional,kept me informed during whole process. John was wonderful.Car looks great!
Thanks to everyone at Plano Service King on K Ave. Jerod has a real special gift in listening to needs and concerns of his customers! He, Chris, and Jose really care about doing quality work. I am a very satisfied customer and will always recommend Service King Plano.
Excellent and quick service.
Every thing went well and smooth thanks
Service King did a great job my adjuster was Bryan he was professional and honest about ETA of my car being repaired. Thank you to the stafffor washing my car and vaccuuming the inside that was a nice gesture.
The repairs were completed a week ahead of schedule.
Jerod was great keeping me updated with the progress of my car
Great job. Good customer service
Service King did an outstanding job on our car repair ...Service Kimg is the only place we in trust our car repairs to and we are never disappointed:)
I loved my service advisor John he was friendly nice went out of his way to pick me up and had the car ready very fast
Timely repair once it got there.
Service King has done a tremendous job restoring my car to its original luster. Thank you Doug and your team for doing the job right!
John was very helpful and made certain our car was completed early!
Brain and Chris are great they worked me on several things two great guys
Great service from start to finish
Jared kept me posted every step of the process and my car was delivered hen promised.
Car still not ready, it was a scratch on the fender
Service king did not repair my cars side mirror. I was charged the full price as indicated on my estimate. And the mirror was included in the estimate. But the mirror was not repaired.
Awesome! Great job!
HAPPY HAPPY JOY JOY!????????
They we're all very nice and helpful
Brian Lewis is excellent.
The customer service was fantastic making this process that wasnt my fault to begin with as painless as possible. With that being said I personally want to thank Doug for being so sweet and kind. However, the bumper (on the passenger side) that was replaced is coming off and flaps as I drive. Resulting in another inconvenient visit during my already hectic week. I will be calling to come in as soon as possible.
John Guajardo was very professional and provided excellent customer service.
Doug was very helpful.
Kept us informed about the status of the repairs.
Thank you Doug!
Jared did a fantastic job. Thanks!
Treated with respect, attended to on time, l didn't have to wait unnecessary for a long. Nice people
The periodic email updates were great and my car was ready several days before estimated date.
Very pleased to have service king doing such amazing job fix the car
Perfect fast and professional highly recommend
Jared is an awesome part of service king. He walked with my daughter and through every step of the wsy. Service king is very lucky to have some end such as Jared as a agents. He freaking rules..
Brian Lewis was great. Extremely friendly and kept me informed every step of the way.
Fantastic job. Great service from Brian and the car was repaired to "like new"status. Fine job.
Jerod was very helpful and informative. He kept us apprised of the status and made sure we're completely satisfied with everything.
I'm very pleased with every facet of the service provided by ServiceKing not the least of which was the friendly, professional consultation provided by service advisor John Guajardo. And the super wash/polish given the vehicle was a nice final touch.
I was really please and happy with the results thank you service King for such a great job !!!
John went over and above keeping me informed as to what was going on with my car, very much appreciated.
Jerod in Plano is awesome and has been more helpful than I can have imagined!!! Thanks to all you!!!
I loved that service king kept updating me frequently. I took delivery of the car today, and it was in a good as new condition. I also find the drive quality much better than before service king repaired my car. You guys just earned yourselves another very vocal advocate. Thank you!
Not on schedule, when called to see why someone picked up phone and hung up. Called back and after ringing at least 20 times a person answered and gave me the old "system is down" ****. I'm fairly certain now that a group of unprofessional buffoons are doing the repairs to my vehicle. Great confidence building!
Excellent service. Cannot even recognize that my Lexus was damaged. Brought it back to factory fresh condition. Thanks again.
Kept me up to date on repairs, our rep Brian was excellent!
Your team was awesome with keeping me informed with the progress of my car. This was comforting as well as reassuring. Thank you for the awesome job.
Jerod was extremely communicative and helpful. He always kept me updated on the status of the car and met the pick up date he stated when we first dropped off the vehicle. He was patient was us and always answered any questions we may have had.
Doug was freaking awesome!!!! Great customer service from the time I walked in. I'll recommend Service king to anyone needing collision service. SK is 100!!
Jerod was the best! I appreciated his great customer service! I was so happy to see my car looking like new once again! Thank you Service King for a job well done!!
My service coordinator was excellent.
The receptionist was very nice and greeted me when I first came in.
I truly appreciate the email updates on my repairs.
Very knowledgable advisor and professional staff. Given the circumstances of being in a collision it was a very smooth process and finished the work on time . Hopefully I do not need to return but if so will to the k ave location .
Nice employees they were polite and very attentive. Work performed nicely. Will recommend.
My service adviser was excellent!
I'm a repeat customer because of your high quality. It was a delight to receive such great service on top of that. John is fantastic. I also loved the text messages keeping me informed of progress - made me smile!
Work done very well. Car looked so much better than before.
The workmanship, service, and the steadfast diligence of Jerod Shelton are hallmarks of the quality of my experience with Service King.
Excellent customer service.
On a scale of 1-10 with 10 being the best, Brian Lewis & everyone at the Ave K location in Plano were a 10+ fantastic service all the way around. Thank you
Brian Lewis at the Plano Ave K location was wonderful to work with!
Thank you Brian for his help and his seamless communication on the status of my car
Nicely done in time and quality
Third or fourth experience we've had now at service king and everyone is exemplary . Brian Lewis was outstanding
Great job. John was awesome
John Guajardo was excellent!
He went above and beyond all of our expectations, providing great service while getting our car completed on time with the highest quality.
Very professional and finished my repairs sooner than expected!
Fixed every single problem even after the first service.
Vehicle Make : Mini Cooper
Very good job. Thank you for keeping me informed all along the way. Very nice and communicative. Great!
Excellent customer service will recommend them to anyone Matt and Jared were wonderful and also the manager Chris
Job well done and very timely. Thank you!
My hats off to Jerod S. He went out of his way to make sure my truck was painted properly and that the seems were as lined up as the could be.
I would definetly recommend you shop to anyone wanting great customer service and great body work.
Vehicle Make : Volkswagen
Doug was very customer-centric.He was responsive, patient with my questions and kept me informed during all phases;separate from the automated system. Additionally,the car was clean;both the interior and exterior. I hope not to require your services in the near future (I am sure you can understand why), but, if i do, you are my choice.
The serviceman was awesome! I really appreciate the updates and texts to let me know how things were progressing!
They did a great job. We are very happy with their service.
Keep doing what you're doing
Matt was very thorough in the initial explanation, as well as keeping me apprised of the progress of the work. Much more so than the automated updates.
My team was awesome and went above and beyond my expectations
John was extremely professional and polite.
Phenomenal experience from beginning to end. Jarod Shelton went above and beyond for me. Constant updates every evening and never over promised. Based on my experience, I would send anyone that I know looking for car repair to meet with Jarod at this location. I would even venture to say best repair experience I have ever had.
Really appreciate the communication efforts and service from Matt. Convenience in all aspects of this process. Second time we have been customers and both experiences were very positive. Somewhat removes the sting and inconvenience of having your car needing repair!
Doug Fisher is the best. Appreciated the e-mail updates on the progress of the repair. Everything was always as he said it would be. Doug, keep up the great customer service.
You did a great job on the repair of my 2013 Hyundai. It looks great. Thank you!
There was some delays with the repairs. But other than that very satisfied and happy with the work done.
Valuable status updates via text and phone. Jerod was very good to work with. Prompt and professional service.
Great job by the team there. Very helpful, and kept me informed of where the vehicle was through he whole process.
My service advisor, Jerod, was top notch in terms of service, professionalism, and keeping me up to date on everything going on with my car.
Very satisfied Doug was a excellent service rider stayed on top of the of whole process from start to finish
Jarred was great keeping us informed of the status of orbit car! Tell him thanks from both of us!!
Unfortunately, the amount paid by the insurance company (Allstate) was measurably less than that determined/stated by your shop to make the repairs...$2300 additional cost!
Being my insurance provider is Allstate, and their being a close working business partner with on-site adjusters, I respectfully expected a more cohesive, seamless working relationship. Considering my experience I do not see the benefit.
I have two other cars recently damaged by hail I intended to also bring for repair but have concern the same disappointing issue would emerge. Added disappointment is now having to engage a different company after using only Service King for automotive cosmetic repairs more than 20 years.
As always, thank you for being the epitome of courteousness, but this experience indicates I am apparently no longer able to afford your services.
Sincerest regards and exceedingly disappointed,
Best customer service. Best at keeping us up to date in progress. Very polite employees. Jared was awesome. Our favorite place for body repair. Love love love the texting feature.
Great service. Excellent follow up with updates on repair status. Great customer representative.
My rep., John Guajardo , is great. Whoever hired him should be commended and John should get a bonus. I presented some challenges (at least I think I did) and John handled it like a true peofessional.
Doug, the person I delt with and the one that helped me thru the process was amazing
Everything was great I love the communication about my cars status and the person handling my car was the best!!
The work was excellent. Communication timely and friendly. John pleasant and capable
Accidents are scary and the anxiety that follows it is even worse. Service King made the process of car repair painless. It was easy and we felt at ease right away in a manner of minutes we were in a rental on the way to work. I felt pampered and loved the timely updates on my car repair. The customer service we experienced was the best we have seen. I would definitely recommend service King to anyone and everyone. Our rep Matt was so helpful and went above and beyond to ensure we were informed and comfortable and our car was ready earlier than promised. We are so grateful for the great service and awesome job they did on our car. The car looked as good as new! Thank you Matt and the awesome service King team that worked in our car!!sincerely the Wilson family, Dallas, tx.
Was done in a timely manner, and great communication from Jerod.
The amount of miles put on my car during the time it was at service King. I'm also not sure what the results were of the alignment check.
Extremely satisfied with the work done!
John was very nice and kept me updated on my vehicles progress the entire experience was great!
Great service. Matt was very attentive and made sure I knew what was happening. Highly recommend!
It was sooner than we thought. Thanks so much. Good job Jared.
Respect and friendly attitude from John
The job was perfect. The wait time tho was long.
John, my service advisor, was great. He kept me informed and was very helpful.
Please don't call me. Just make sure cars are ready when you say they are and don't leave scratches all over repaired areas
I was kept in the loop on the status of my car. I was very pleased with my car being ready 10 days before the original date that was promised.
Experienced & professionalism, specially John is great. This is my third time there & every time great service. Thanks to John & his team.
John did an outstanding job of taking care of my car as well as everybody else...job well done!!!!
Matt kept me informed as to to status of the repairs.
Great experience and easy going rep.
Vehicle Make : Volkswagen
I was pleasantly surprised when my car was ready several days ahead of my expectations.
John was fantastic and very helpful and answered all of my questions and i was left with mo concern, felt i had the right team taking care of my car.
Matt handled my bumper repair in a highly professional manner with clear communications throughout and no surprises. He rates a 10 in my book with his excellent performance. The work done by service king was also excellent with no issues arising.