Brian Lewis is excellent.
The customer service was fantastic making this process that wasnt my fault to begin with as painless as possible. With that being said I personally want to thank Doug for being so sweet and kind. However, the bumper (on the passenger side) that was replaced is coming off and flaps as I drive. Resulting in another inconvenient visit during my already hectic week. I will be calling to come in as soon as possible.
John Guajardo was very professional and provided excellent customer service.
Doug was very helpful.
Kept us informed about the status of the repairs.
Thank you Doug!
Jared did a fantastic job. Thanks!
Treated with respect, attended to on time, l didn't have to wait unnecessary for a long. Nice people
The periodic email updates were great and my car was ready several days before estimated date.
Very pleased to have service king doing such amazing job fix the car
Perfect fast and professional highly recommend
Jared is an awesome part of service king. He walked with my daughter and through every step of the wsy. Service king is very lucky to have some end such as Jared as a agents. He freaking rules..
Brian Lewis was great. Extremely friendly and kept me informed every step of the way.
Fantastic job. Great service from Brian and the car was repaired to "like new"status. Fine job.
Jerod was very helpful and informative. He kept us apprised of the status and made sure we're completely satisfied with everything.
I'm very pleased with every facet of the service provided by ServiceKing not the least of which was the friendly, professional consultation provided by service advisor John Guajardo. And the super wash/polish given the vehicle was a nice final touch.
I was really please and happy with the results thank you service King for such a great job !!!
John went over and above keeping me informed as to what was going on with my car, very much appreciated.
Jerod in Plano is awesome and has been more helpful than I can have imagined!!! Thanks to all you!!!
I loved that service king kept updating me frequently. I took delivery of the car today, and it was in a good as new condition. I also find the drive quality much better than before service king repaired my car. You guys just earned yourselves another very vocal advocate. Thank you!
Not on schedule, when called to see why someone picked up phone and hung up. Called back and after ringing at least 20 times a person answered and gave me the old "system is down" ****. I'm fairly certain now that a group of unprofessional buffoons are doing the repairs to my vehicle. Great confidence building!
Excellent service. Cannot even recognize that my Lexus was damaged. Brought it back to factory fresh condition. Thanks again.
Kept me up to date on repairs, our rep Brian was excellent!
Your team was awesome with keeping me informed with the progress of my car. This was comforting as well as reassuring. Thank you for the awesome job.
Jerod was extremely communicative and helpful. He always kept me updated on the status of the car and met the pick up date he stated when we first dropped off the vehicle. He was patient was us and always answered any questions we may have had.
Doug was freaking awesome!!!! Great customer service from the time I walked in. I'll recommend Service king to anyone needing collision service. SK is 100!!
Jerod was the best! I appreciated his great customer service! I was so happy to see my car looking like new once again! Thank you Service King for a job well done!!
My service coordinator was excellent.
The receptionist was very nice and greeted me when I first came in.
I truly appreciate the email updates on my repairs.
Very knowledgable advisor and professional staff. Given the circumstances of being in a collision it was a very smooth process and finished the work on time . Hopefully I do not need to return but if so will to the k ave location .
Nice employees they were polite and very attentive. Work performed nicely. Will recommend.
My service adviser was excellent!
I'm a repeat customer because of your high quality. It was a delight to receive such great service on top of that. John is fantastic. I also loved the text messages keeping me informed of progress - made me smile!
Work done very well. Car looked so much better than before.
The workmanship, service, and the steadfast diligence of Jerod Shelton are hallmarks of the quality of my experience with Service King.
Excellent customer service.
On a scale of 1-10 with 10 being the best, Brian Lewis & everyone at the Ave K location in Plano were a 10+ fantastic service all the way around. Thank you
Brian Lewis at the Plano Ave K location was wonderful to work with!
Thank you Brian for his help and his seamless communication on the status of my car
Nicely done in time and quality
Third or fourth experience we've had now at service king and everyone is exemplary . Brian Lewis was outstanding
Great job. John was awesome
John Guajardo was excellent!
He went above and beyond all of our expectations, providing great service while getting our car completed on time with the highest quality.
Very professional and finished my repairs sooner than expected!
Fixed every single problem even after the first service.
Vehicle Make : Mini Cooper
Very good job. Thank you for keeping me informed all along the way. Very nice and communicative. Great!
Excellent customer service will recommend them to anyone Matt and Jared were wonderful and also the manager Chris
Job well done and very timely. Thank you!
My hats off to Jerod S. He went out of his way to make sure my truck was painted properly and that the seems were as lined up as the could be.
I would definetly recommend you shop to anyone wanting great customer service and great body work.
Vehicle Make : Volkswagen
Doug was very customer-centric.He was responsive, patient with my questions and kept me informed during all phases;separate from the automated system. Additionally,the car was clean;both the interior and exterior. I hope not to require your services in the near future (I am sure you can understand why), but, if i do, you are my choice.
The serviceman was awesome! I really appreciate the updates and texts to let me know how things were progressing!
They did a great job. We are very happy with their service.
Keep doing what you're doing
Matt was very thorough in the initial explanation, as well as keeping me apprised of the progress of the work. Much more so than the automated updates.
My team was awesome and went above and beyond my expectations
John was extremely professional and polite.
Phenomenal experience from beginning to end. Jarod Shelton went above and beyond for me. Constant updates every evening and never over promised. Based on my experience, I would send anyone that I know looking for car repair to meet with Jarod at this location. I would even venture to say best repair experience I have ever had.
Really appreciate the communication efforts and service from Matt. Convenience in all aspects of this process. Second time we have been customers and both experiences were very positive. Somewhat removes the sting and inconvenience of having your car needing repair!
Doug Fisher is the best. Appreciated the e-mail updates on the progress of the repair. Everything was always as he said it would be. Doug, keep up the great customer service.
You did a great job on the repair of my 2013 Hyundai. It looks great. Thank you!
There was some delays with the repairs. But other than that very satisfied and happy with the work done.
Valuable status updates via text and phone. Jerod was very good to work with. Prompt and professional service.
Great job by the team there. Very helpful, and kept me informed of where the vehicle was through he whole process.
My service advisor, Jerod, was top notch in terms of service, professionalism, and keeping me up to date on everything going on with my car.
Very satisfied Doug was a excellent service rider stayed on top of the of whole process from start to finish
Jarred was great keeping us informed of the status of orbit car! Tell him thanks from both of us!!
Unfortunately, the amount paid by the insurance company (Allstate) was measurably less than that determined/stated by your shop to make the repairs...$2300 additional cost!
Being my insurance provider is Allstate, and their being a close working business partner with on-site adjusters, I respectfully expected a more cohesive, seamless working relationship. Considering my experience I do not see the benefit.
I have two other cars recently damaged by hail I intended to also bring for repair but have concern the same disappointing issue would emerge. Added disappointment is now having to engage a different company after using only Service King for automotive cosmetic repairs more than 20 years.
As always, thank you for being the epitome of courteousness, but this experience indicates I am apparently no longer able to afford your services.
Sincerest regards and exceedingly disappointed,
Best customer service. Best at keeping us up to date in progress. Very polite employees. Jared was awesome. Our favorite place for body repair. Love love love the texting feature.
Great service. Excellent follow up with updates on repair status. Great customer representative.
My rep., John Guajardo , is great. Whoever hired him should be commended and John should get a bonus. I presented some challenges (at least I think I did) and John handled it like a true peofessional.
Doug, the person I delt with and the one that helped me thru the process was amazing
Everything was great I love the communication about my cars status and the person handling my car was the best!!
The work was excellent. Communication timely and friendly. John pleasant and capable
Accidents are scary and the anxiety that follows it is even worse. Service King made the process of car repair painless. It was easy and we felt at ease right away in a manner of minutes we were in a rental on the way to work. I felt pampered and loved the timely updates on my car repair. The customer service we experienced was the best we have seen. I would definitely recommend service King to anyone and everyone. Our rep Matt was so helpful and went above and beyond to ensure we were informed and comfortable and our car was ready earlier than promised. We are so grateful for the great service and awesome job they did on our car. The car looked as good as new! Thank you Matt and the awesome service King team that worked in our car!!sincerely the Wilson family, Dallas, tx.
Was done in a timely manner, and great communication from Jerod.
The amount of miles put on my car during the time it was at service King. I'm also not sure what the results were of the alignment check.
Extremely satisfied with the work done!
John was very nice and kept me updated on my vehicles progress the entire experience was great!
Great service. Matt was very attentive and made sure I knew what was happening. Highly recommend!
It was sooner than we thought. Thanks so much. Good job Jared.
Respect and friendly attitude from John
The job was perfect. The wait time tho was long.
John, my service advisor, was great. He kept me informed and was very helpful.
Please don't call me. Just make sure cars are ready when you say they are and don't leave scratches all over repaired areas
I was kept in the loop on the status of my car. I was very pleased with my car being ready 10 days before the original date that was promised.
Experienced & professionalism, specially John is great. This is my third time there & every time great service. Thanks to John & his team.
John did an outstanding job of taking care of my car as well as everybody else...job well done!!!!
Matt kept me informed as to to status of the repairs.
Great experience and easy going rep.
Vehicle Make : Volkswagen
I was pleasantly surprised when my car was ready several days ahead of my expectations.
John was fantastic and very helpful and answered all of my questions and i was left with mo concern, felt i had the right team taking care of my car.
Matt handled my bumper repair in a highly professional manner with clear communications throughout and no surprises. He rates a 10 in my book with his excellent performance. The work done by service king was also excellent with no issues arising.
Thank you for the timely service and thoroughness of the repair. A few details were missed (paint marks and grease) but we're quickly taken care of.
The Service was quick and professional. I'd recommend service King to anyone.
John was awesome.. he needs a raise...lol
You were very informative on the process right up to when it
Was time to get the vehicle back. You did not let me know
What was going on with the airbags!!
Appreciate the great communication during the repairs!
Work was perform earlier than expected and workmanship was excellent. John guajardo kept us informed of the progress and had given excellent service.
Vehicle Make : Volkswagen
My service advisor at Service King did excellent job.
The guys that helped me were great. Very happy with the repairs and the customer service I received.
All done in a very timely manner. Repairs look great.
The service rep was great! He kept me informed of the progress of the work.
John was very friendly and always kept me up to date with the status of my vehicle.
John did an awesome job. I appreciate all the help he provided
Excellent service from beginning to the end. The Rep was awesome
Everyone was excellent and worked fast! Very satisfied.
John and his team went above and beyond on finishing my vehicle repairs in a timely fashion. He was in communication with me the whole time, my vehicle looks and drives like I just pulled out of a car dealership. Thank you John and your service King team for making it a pleasant experience.
Excellent work along with updates that notified me of the progress and when the vehicle would be ready
I am writing to you to express my appreciation for the excellent customer service which I had received from Service King. The employees I interacted with, especially John, were very knowledgeable, accommodating and genuinely helpful. In addition, John kept the lines of communication open until the completion of my vehicle.
Please let John, as well as the other employees in the repair department, know that their efforts did not go unnoticed. You have put together a
great team that makes customers feel respected and valued.
Many thanks - Heather H
The person handling my account for the repair was awesome!! Very professional and informative.
I am very pleased with the great work service king. They did a really nice job and i will recommend them to my friends. Thanks!
John is very helpful. He explains my question.
Matt was really great and kept me updated on the status of my Jeep. I love the texting and his ability to answer all my questions very well.
My experience with Service King greatly exceeded my expectations. I will refer all of my friends and family to this particular location because of the personal touch that Jerod Shelton added. He was professional and made me feel like I was a priority. I have never had a customer service experience quite like this one. He was very knowledgeable about his job and the steps that needed to be taken to make sure that my car was repaired expeditiously and up to my standards. I appreciated the fact that he took the time to educate me on the process as it related to my car repairs. Jerod Shelton is a definite asset to this organization and he should be compensated and recognized for his exceptional service excellence.
Matt is great. He gave me update very often with enough information. I am very happy with his service.
John was very helpful and great at explaining the issues and process.
It has been an excellent experience with Service King. They have exceeded my expectations. My car is now back to how it used to be and with a little modification, it looks even better. The service was very timely. They kept updating me with every detail that i needed to be aware of. I got my car back as scheduled. I commend Jerod Shelton for his expertise and excellent customer service skills. Thank you very much for a job very well done. I will surely and proudly recommend Service King for helping me bring my routine back to normal as quickly as possible. True, they just dont repair cars but people's lives as well. More power!
The service from Jerrod and Doug was good. I was not please with the lack of information I was getting when I first brought my car to service King. I was not confident that my car was in good hands. In the end the work looks great and am please with Doug and his attention to detail.
Excellent customer service. "SIMPLY THE BEST"
The service was completed so fast and so accurate, I was very surprised how good a job Matt had done. When I got the call that the car was ready, I thought wow, already, that's fast.When I came in to check on it, it looked brand new! Great serve was done at Service. King, no doubt!
Great service. Great communucation to keep us in the loop.
Doug was great to work with
I thank you for fixing my vehicle . I thank you for
keeping me informed with process while fixing
my vehicle. Thanks.
Great customer service,great time of repair time,picked up car n it looks like it never been touched even gav it a good cleaning fa me
They did a good job. Everyone was friendly and helpful.
I've used your service before and have always been impressed by the quality of work. I will be a repeat customer if the time comes again.
Great service experience. Great work. Thanks.
Great experience. Thank you very much.
Our contact Doug was very professional
and I was kept up with progress every step
of the way. Thanks very much.
It was nice being kept up to speed on the repairs being made. I received daily emails with the process I even got it back a day earlier than expected.
Well, you never want to have to have your car repaired because of a wreck, but SK made it as painless as possible
John did great in helping me with my car & explaining the process as to what will happen & when it would be done! he's great!
Outstanding customer service and workmanship
Service performed was excellent. John kept me informed all along the way and made sure the repair was handled well.
I have none they were very nice in explaning everything showing,courteous..
Everything was done as expected and finished at a good time.
I am very happy with the repairs. My car look good as new and was nicely cleaned when I went to pick it up. Matthew Huntley was very nice and helpful with keeping me informed about my car as well, Great Service, Thank you.
I am very happy with Doug from Service King, very friendly and nice guy keep on the way
See ice king is a great place they will be a place to have repairs done
Great service from Matt Huntley at the N Plano location. Appreciated the prompt service, being kept up to date on progress and timely return of my vehicle.
Matt was awesome to work with
They were great. Kept me informed and did a great job.
Doug kept me informed. The lady up front was very helphful. The guys in the back did a great job. I would recomend Service King.
Outstanding communication from Matt. Knew my status at all times. Great customer service.
Very courteous and efficient people.
Tell John Guajardo that I rate him not 10, but 11, for his excellent service and depth of pass down information. Completely satisfied with him, the technicians, and the staff.
Mr. F. Valdez
I found scratches on panels that were not even repaired. These panels were not part of the original accident it's almost like they were stored in properly during the disassembly
Doug Fisher was awesome & gave exceptional customer service! He went above & beyond to make sure I was taken care of. Seriously, this guy deserves a raise or a promotion! I will recommend this Service King to others because of Doug. His customer service literally blew me away - you don't see this kind of service very much anymore. He even helped move stuff from my rental car back to my car - such a gentleman. Service King is lucky to have an employee like Doug Fisher!
It did start out a little rough (slow) but was happy when John and Randy called me each day with the progress, plus I got the car back a day earlier than expected.
Rep kept me up to date as work progressed. Work completed to my satisfaction. No bad comments at all.
From start to finish Matt my advisor was great , kept me informed
All the way till the end . Vey helpful
I've used service King in the fast and will do so
Again in future
Matthew was awesome! His customer service skills and knowledge are great and made this whole process extremely easy and stress free!
The young lady ( sorry I don't have her name) at the front desk was also very friendly and pleasant!
Great work guys!!! :)
Matt was exceptional and provide very friendly and courteous service.
John from the Service King in Plano, TX on K Avenue was extremely helpful and provided excellent customer service. I would definitely recommend Service King to my friends and family due to their superb work and friendliness. Thank you for taking the time to explain the process and answer all my questions.
Contact person Doug was amazing and informative of every step of the way! Great job
Service provided by John was excellent. My whole experience was wonderful.
- Michael Coggins
Just wish that Allstate would of agreed to all damages done to the car. I was very pleased with service king. I would highly recommend them to everyone.
My car was not repair. A hole week wasted just to say they couldnt do it. Dont like this service. Will never choose service king again.
Prompt and courteous service. John was amazing
Doug was very professional, helpful and overall did a great job. Thank you, Service King.
John @ Service King Allen in Plano was the best. He went above and beyond to make sure my car was perfect when I picked it up.
Excellent work. Excellent customer service given with a smile. You exceeded my expectations. Thank you
My appreciation goes to Doug who made it very personal to keep the status communicated to me.
Matt was so awesome he kept us informed through out the whole process
Excellent service from rental car to repair - everyone provided top notch customer service
The service was great. My advisor was great and my experience was a unique one.
Matt was awesome to work with.
The car appears to be repaired correctly and the people there were professional and kept me informed on a daily basis
Everyone was very courteous and kept me updated on the status of my repair. All my questions were answered.
Excellent communication. Quick repairs
Matt and the whole staff was great!
As good as I could have ever expected. Courteous people. Continual updates. No surprises. Matt, my point of contact, was outstanding.
My service advisor, John Guajardo, had excellent customer service.
Matt Huntley was great. He fought Allstate after Allstate low balled me on the repair charges. My new tailgate looks great!
Matt was very helpful and kept very good communication with me.
They went above and beyond detailing my filthy car, and providing excellent customer service.
Doug Fisher and his team exceeded my expectations! Thank you for awesome service!!