Very friedly agents and ready to help and support me.
Vehicle Make : Volkswagen
Great customer service
Jerod was amazing. Helped me with everything and texted me updates the entire way through.
Jerod is Awesome! He communicated with me on a daily basis about the status of my car so I always knew what was happening. I have used Service King for 3 car repairs in the past and Jerod by far gave the BEST service!!! Even though Plano is far from me I would use the Plano location just for Jerod!
The job was done according to primed time limit,
Paint is blended good and the service people are very friendly
Jerod was fantastic! Great communication, kept me updated every step of the way. Above and beyond making an unwanted experience much better!
My service agent Jared was awesome to work with! He communicated with me through the process to let me know approximate timing for repairs. He was a pleasure to deal with.
It was very good, but I know you all have really high standards. I will say it was a B plus plus plus. I did not receive any updates on progress. I called and told them, and I still did not receive any. If I had not called and jumped thru the hoops to get somebody at your shop in Allen (waiting on the line as it went from your call center to get to Allen shop each time) it would have cost me another day without my car. It had already been one week. I guess I thought PDR would be quicker. But thanks for your great job! You guys are good! I will keep you in mind.
It would be great to get texts regarding the status of your car's progress.
My service rep was very knowledgeable and clearly explained what the repairs would require. The repairs were done on time and at the price that was stated in the estimate. The repair work is high quality.
Jerod was excellent to work with. He sent me text updates to keep me informed of the status. I would highly recommend Service King.
Brad was excellent! Brad let me know all of the details of getting my ride fixed in a timely matter! I am very pleased with Service King!
Service was fantastic. I was constantly kept aware of the proceedings, which I thoroughly appreciated. Thank you
Vehicle Make : Mitsubishi
Jerod was fantastic. The crew who worked on the car did wonderful. Thank you
Fast and friendly service
Thanks for the daily update, and John was very patience and kind, Thanks.
Excellent Customer Service!!
Jerod did an excellent job of customer service. He was extremely friendly, responsive, and kept me well informed. I really appreciated his help.
Great service and craftsman.
Great custumer service by BRAD and kerry , exelent
My service advisor Tony was great! He kept me informed. He deserves a 10 out of 10! I'd definitely recommend y'all because of him. The work was also great.
Thanks for keeping us fully informed of progress and finishing on schedule. Very professional service and outstanding job on the repair.
Very friendly and great service .
Tony was great to work with and did a great job .
Received excellent services and customer service from Brad. Thank you all.
Fast, friendly, transparent
Everybody was very helpful and iMessage me all the stuff with that was going on with the car
Excellent customer service! Highly recommend your service.
Good job. Jerod kept me updated on the service. Good work on the car.
I was well cared for while my car was being repaired. Thank you for making the process relatively painless.
Brian and his team were outstanding and exceeded my expectations.
Strong Work Jerod, looks great, thanks for keeping me updated
The shop technicians and customer service Rep Jerod Shelton did the best to turn around the repairs thank you
Make it easier to contact service advisor by phone or email. Although both are provided, being able to contact service advisor seems like an afterthought during the servicing process.
We are really pleased with the personable service and attention provided by Brad. He kept us updated on the daily progress, and we did not need to wonder and guess what' was going on. The workmanship on the car is beautiful.
Thanks to all involved
Norma & Everett Winters
Jared has been sending updates about the progress of my repair he was very personable
Jerrod was awesome! He kept me informed. The car looks gteat
Rep kept me informed Status of repair at it was occurring. Great to know and would definitely come back!
Jerod was an excellent communicator and I felt he had my best interests at heart
Everyone was fantastic. They finished ahead of schedule and kept me in the loop the entire time. Jerrod made sure to look out for everything and warned me about possible issues ahead of time. I'd recommend Service King to friends and family.
Great job to not only my satisfaction but for every customer excellent customer service I am more then 100% satisfied thanks.
When my husband went to pick up my car, there were two spots where the paint on repaired area was chipped. The car had to go back in the shop for two more days. Additionally, the trim paint did not match the other trim piece. We brought this to the manager's attention and has said that plastic trim pieces do not take the paint like metal. The only problem was the other plastic trim piece paint looked just like the car paint.
As usual, Service King (Tony Carraba and team) did a great job!
The day after I got my car home, I was driving down the highway when I heard a sound that something was flapping on my car. I pulled off the highway and got out to see. I found one of my corners of the luggage rack didn't have the bolt screwed down and my rack was vibrating on top of my truck. I had to screw it down when I got home. The whole roof had been painted and the luggage rack put back on.
I am very disappointed at the extra charge for the rental car. I did not intend to add on extra charges fir that car knowing I wasn't driving more than a mile or two a day. Won't use you guys or Enterprise again!
Jerod was great with his communication.
Good customer service and excellent job
Excellent customer service and repair!
Tony and Chris were outstanding!
Great customer service and the progress updates were greatly appreciated!!!
License plate is not on in the front
Jared did a great job making sure that everything was taken care of with my vehicle.
Very good excellent service from all staff.
Great Team. Great Service. Great Customer Care. I
Thank you, Tony. Great job!
Was updated every step of the way and my car looked great.
The staff is great at this location
It was a very pleasant experience. I was completely up to date of the progress of the repairs to my truck and I appreciate that. My service tech was very friendly and curtious thru the whole process
The guy who worked on fixing my car, Tony, was so patient with all my questions and really helped me understand all the repairs that were done to the car. They also did a GREAT job cleaning the car, and making it look brand new. I appreciated the professionalism of all the people that I had contact with throughout this whole process. I liked the status updates that were sent periodically to keep me in the loop. If I ever need a repair again (hopefully there won't be anymore accidents though), I will visit Service King. Thanks for a job well done!
Awesome thanks for the great work
Thank you for taking care of the details so well. Jerod and all told me what was going to happen, then walked me through it with great communication. It happened just like he said. He even waxed the car. It looks like new.
Everyone was very professional and delivered exceptional customer service. Brian was great and made sure I was satisfied with the vehicle. I would highly recommend this location.
Every person I encountered, was helpful and friendly and explained perfectly what was going to be done with my car. They were responsive to my concerns and questions and kept me updated frequently as to my car's status. They delivered my car exactly when they said they would, and the work done was excellent!! I would highly recommend this Service King shop to anyone!! Thank you, Service King for making what could have been a very stressful situation not stressful at all!!
Jerod and the nice lady at the front desk were excellent. Work looks very nice. I'm very pleased with the job you guys did.
Vehicle Make : Mini Cooper
Excellent customer service with daily reports on progress made and easy car rental and return. Will recommend to anyone.
They done a very good job and very neat. They were very nice people to work with.
Vehicle Make : Mitsubishi
John was a great help. Explained all derails and keep me posted anout progress till end.
Jerod gave me excellent service. He kept me informed as the repair was taking place, so I knew exactly what to expect.
Vehicle Make : Volkswagen
Yes. Job well done
Excellent service! The only complaint I have is about the automated text updates. The date that the car was ready was 10 days sooner than the date indicated in the texts, so I ended up paying more for gas in a rental car than I would have liked.
The repairs were completed early and I was kept informed about the repair process.
The service is perfect ,job is done good
Jerod was exceptionally helpful from day **** until the last day!
The repairs were excellent. For the most part I was pleased. In fact, I used Service King specifically because I was so happy the previous time I used them for a similar repair.
The service advisor was helpful & courteous. He explained to me that my battery seemed to be having some issues & said they had cleaned off some corrosion. I wasn't having issues prior to the repairs. I replaced the battery after having it tested since it was approaching 5 years anyway. The technician told me it probably got drained during body repairs. I understand how this might occur but that didn't happen previously nor was it explained that way. Otherwise I was happy with the experience. I've worked in a service industry myself for many years. I know the value of good service. I'd be happy to discuss tbis further.
Great experience! Jerrod kept me up to date every step of the process.
The staff was extremely friendly and helped to repair my vehicle as quickly as possible. They even saved me money off my initial estimate!
I appreciated to continual updates and timely service.
I was told my that my dented muffler would be repaired, and it wasn't when I went to pick up my car. When I mentioned it, my Service King representative took it to the back and hammered it out. Besides that, the rest of the repairs look wonderful and I am very happy with them.
Service was great people friendly
Jared from service kings the best well totally be back just for him.
Service along did a fantastic job. Brian went above and beyond to make sure we were taken care of. The repairs were don't efficiently and most importantly, the car looked awesome. They even cleaned it up! Thank you
I love your work team and Think you so much for your good work
Christy was a pleasure to work with. She kept me up-to-date on everything going on with the process.
Brian Lewis, my service advisor was very professional and honest in handling my claim and followed through with the Insurance. Most of all I like how my car was repaired. Thank you for a job well done. I would recommend Service King without any hesitation.
Very professional and friendly
The repair job was completed with good quality and the service rep John Guajardo was very responsive and got me some discount which was really helpful considering that it was customer pay
But the initial delivery time estimate and repair price estimates I received were very different from what finally happened but finally I am still happy because of the quality of the repair
Jarred was fantastic with the repairs and providing updates as well. he defintely represents the value of service king. 10/10 for him.
I appreciate Service King getting this done, outstanding work!
Nothing particular to say. Car was delivered as expected on the day promised. Work was done as professional as can be done by a responsible reasonable company. Appreciate the work.
Battery completely dead on pickup! Also paperwork said something was fixed on mirror! I can't tell what was fixed, the mirror still had bug guts all over the outside paint.
Brian Lewis was very professional and patient. And kept me up to date on the status of my car. The young lady at the front desk was very nice.
Appreciated the communication via text
All is cool. I believe John is a great employee and he loves his job.
My SUV looks almost new again.I have gotten compliments already.
Very please with the service.
Jerrod and Manger were great!
Great facility, I have used them in the past and will
Continue to use them for any in the future.
John was so awesome and helpful my car looks great! My customer service experience was amazing, I got updates about the status of my car along the way and I really appreciated that.
Jared did a great job getting the job completed during the holidays. He was good at keeping me informed on a daily basis. Very happy to have our car back before Christmas snd it looks great too! Thank you !
Best service I've had from a repair shop. All around nice people. Jerod was super helpful and kept me updated every step of the way. My car was in and out much quicker than expected.
Excellent repair work and customer support from Brian Lewis.
Truck looks great. John was very helpful.
I'm going to call out Jerod. Was very pleased with the handling of my vehicle. Jerod send me personal updates on my vehicle and was due diligent on my satisfaction. His professionalism is some of the best i have seen in this industry. If I ever have an issue again I will use service king again even if my insurance says you are a preferred shop. On his customer service alone. Also enterprise in the other shop off of interstate 75 was very good as well with fixing the issue of my missing appointment. Would have preferred they just use the computer after the tablet crashed for the second time. Instead of trying like ten times.
Jared was awesome! I appreciated all of the communication while the work was being done.
Brian and chris did an excellent job at making my experience enjoyable and professional.
Curation, fast, and customer service based. I love this location more than I do any other now and will come back to this location if I need anymore help.
Jerod was extremely helpful and friendly...
John did a great job communicating with me about the status of the repairs and the supplements for completion.
You have a great corporate marketing department too. Danny Bionas and Troy ****are awesome.
Car looks great. Very satisfied with the experience.
Evetying went well the truck looks like it when I got it brand new and the service was perfect
John at the Service King on Avenue K is great! He is on it.
The work looks better than the original. The crew got it out ahead of schedule. Brian did a fantastic job of keeping us informed of the status. Overall, if I simply MUST need car body work, this is a great place to have it done.
Your customer service ****
You need to be better on the day the car is to be picked to specify a time. Having an open ended time is unreasonable.
Great people ! Helped a lot, and did an amazing work !
Vehicle Make : Volkswagen
Thank you, Brian!
John was very thorough in his explanation about the repairs
They have immediate availability to fix my car. When I brought my car in someone was there to help you right away. They make it so easy with bo waits.
Was repaired in timely manner and Doug kept me updated throughout the process
Jared, my service tech, was very professional. He kept me up to date on the progress of my vehicle. Because of him I will recommend Service King to all of my friends and family. Also the office administrator was very helpful. She went above and beyond to make sure my needs were met. Thanks Service King for your a job well done!
Very professional,kept me informed during whole process. John was wonderful.Car looks great!
Thanks to everyone at Plano Service King on K Ave. Jerod has a real special gift in listening to needs and concerns of his customers! He, Chris, and Jose really care about doing quality work. I am a very satisfied customer and will always recommend Service King Plano.
Excellent and quick service.
Every thing went well and smooth thanks
Service King did a great job my adjuster was Bryan he was professional and honest about ETA of my car being repaired. Thank you to the stafffor washing my car and vaccuuming the inside that was a nice gesture.
The repairs were completed a week ahead of schedule.
Jerod was great keeping me updated with the progress of my car
Great job. Good customer service
Service King did an outstanding job on our car repair ...Service Kimg is the only place we in trust our car repairs to and we are never disappointed:)
I loved my service advisor John he was friendly nice went out of his way to pick me up and had the car ready very fast
Timely repair once it got there.
Service King has done a tremendous job restoring my car to its original luster. Thank you Doug and your team for doing the job right!
John was very helpful and made certain our car was completed early!
Brain and Chris are great they worked me on several things two great guys
Great service from start to finish
Jared kept me posted every step of the process and my car was delivered hen promised.
Car still not ready, it was a scratch on the fender
Service king did not repair my cars side mirror. I was charged the full price as indicated on my estimate. And the mirror was included in the estimate. But the mirror was not repaired.
Awesome! Great job!
HAPPY HAPPY JOY JOY!????????
They we're all very nice and helpful
Brian Lewis is excellent.
The customer service was fantastic making this process that wasnt my fault to begin with as painless as possible. With that being said I personally want to thank Doug for being so sweet and kind. However, the bumper (on the passenger side) that was replaced is coming off and flaps as I drive. Resulting in another inconvenient visit during my already hectic week. I will be calling to come in as soon as possible.
John Guajardo was very professional and provided excellent customer service.
Doug was very helpful.
Kept us informed about the status of the repairs.
Thank you Doug!
Jared did a fantastic job. Thanks!
Treated with respect, attended to on time, l didn't have to wait unnecessary for a long. Nice people
The periodic email updates were great and my car was ready several days before estimated date.
Very pleased to have service king doing such amazing job fix the car
Perfect fast and professional highly recommend
Jared is an awesome part of service king. He walked with my daughter and through every step of the wsy. Service king is very lucky to have some end such as Jared as a agents. He freaking rules..
Brian Lewis was great. Extremely friendly and kept me informed every step of the way.
Fantastic job. Great service from Brian and the car was repaired to "like new"status. Fine job.
Jerod was very helpful and informative. He kept us apprised of the status and made sure we're completely satisfied with everything.
I'm very pleased with every facet of the service provided by ServiceKing not the least of which was the friendly, professional consultation provided by service advisor John Guajardo. And the super wash/polish given the vehicle was a nice final touch.
I was really please and happy with the results thank you service King for such a great job !!!
John went over and above keeping me informed as to what was going on with my car, very much appreciated.
Jerod in Plano is awesome and has been more helpful than I can have imagined!!! Thanks to all you!!!
I loved that service king kept updating me frequently. I took delivery of the car today, and it was in a good as new condition. I also find the drive quality much better than before service king repaired my car. You guys just earned yourselves another very vocal advocate. Thank you!
Not on schedule, when called to see why someone picked up phone and hung up. Called back and after ringing at least 20 times a person answered and gave me the old "system is down" ****. I'm fairly certain now that a group of unprofessional buffoons are doing the repairs to my vehicle. Great confidence building!
Excellent service. Cannot even recognize that my Lexus was damaged. Brought it back to factory fresh condition. Thanks again.
Kept me up to date on repairs, our rep Brian was excellent!
Your team was awesome with keeping me informed with the progress of my car. This was comforting as well as reassuring. Thank you for the awesome job.
Jerod was extremely communicative and helpful. He always kept me updated on the status of the car and met the pick up date he stated when we first dropped off the vehicle. He was patient was us and always answered any questions we may have had.
Doug was freaking awesome!!!! Great customer service from the time I walked in. I'll recommend Service king to anyone needing collision service. SK is 100!!
Jerod was the best! I appreciated his great customer service! I was so happy to see my car looking like new once again! Thank you Service King for a job well done!!
My service coordinator was excellent.
The receptionist was very nice and greeted me when I first came in.
I truly appreciate the email updates on my repairs.
Very knowledgable advisor and professional staff. Given the circumstances of being in a collision it was a very smooth process and finished the work on time . Hopefully I do not need to return but if so will to the k ave location .
Nice employees they were polite and very attentive. Work performed nicely. Will recommend.
My service adviser was excellent!
I'm a repeat customer because of your high quality. It was a delight to receive such great service on top of that. John is fantastic. I also loved the text messages keeping me informed of progress - made me smile!
Work done very well. Car looked so much better than before.
The workmanship, service, and the steadfast diligence of Jerod Shelton are hallmarks of the quality of my experience with Service King.
Excellent customer service.
On a scale of ****-10 with 10 being the best, Brian Lewis & everyone at the Ave K location in Plano were a 10+ fantastic service all the way around. Thank you
Brian Lewis at the Plano Ave K location was wonderful to work with!
Thank you Brian for his help and his seamless communication on the status of my car