Took longer than told. No good customer service. Not satisfied with overall services
So far everything you did to repair my car looks great. Jess Anderson, Service Advisor was awesome, professional, & provided excellent customer service. Thank you!
Very awesome team. Even though there was miscommunication. The team at service king off of Ben White in Austin texas was very helpful.
Brittney and Eric were very helpful and patient with me and my situation. I hope i never have an accident again but if i do or know anybody in need of collision repair i would 100% be back. Thank you
Being up front that I was not going to be in my vehicle so that i would have had a chance to plan for a trip that had been planned to be taken would have been really nice.
Service king provides great customer service! Always on point with keeping me updated and worked very efficiently to get my car back to me as soon as possible! Eric Adams was a great supervisor as well!
They got me in the next day to drop my car off, kept me updated as my car was being fixed, and Erik Adams had amazing customer service.
I was completely satisfied with my experience. My car looks better than what it did before my accident. If I am ever in need of body work Service King will definitely be the one and only place I will go.....Happy Life Time Customer!!!!
Vehicle Make : Volkswagen
I don't have any major complaints about the customer service or how they did repairing my car. They did a great job and it looked brand new when I got it back! The only thing I would complain about was this: my car was supposed to be done of a Friday. I got a phone call on Thursday saying that repairs might take a little longer than expected, and that they would call me Friday morning with a better estimate of when it would be finished, which was fine. The problem was that I never got a call on Friday, and when I called two separate times Friday afternoon I was told that my technician would call me back later that day. I never got a call back that day, or on Monday. It wasn't until Tuesday that I was updated again on how my car was doing. It would have been nice to hear back on Friday or Monday so that I knew when I would need to make time to pick my car up, but again it wasn't that big of a deal and besides those couple of days they were really good about keeping me up to date about how repairs were going :)
Jess did a fantastic job. I was so surprised by the level of communication, timeliness, and consideration. The entire process was smooth and my car looks great as a result. I will definitely ask for Jess the next time I need work done on my Civic!
They were friendly. Had great service. Car looks great
Great job! My car looks SO good!!
They did a wonderful job on my car i am very satisfied with service king
Appreciate the info updates on the vehicle and it was a pleasure dealing with Quinton.
My car is still damaged and repairs are not complete. Have to come in again next week for further work. Also my car smelled like smoke.
Very professional, courteous, and efficient. Thank you.
Eric, my service advisor, was outstanding! He always kept me updated and was a pleasure to talk with.
Excellent quality of work, next time I need bodywork I will trust my car with Service King!
Excellent customer service and quality workmanship, as usual!
Great job. I was especially impressed by Eric at the Ben white shop. He was outstanding and very professional all around .
Staff was very communicative and worked quickly to fix my vehicle!
I'm very pleased with the time frame to which my car was finished excellent service.
Jess did a great job keeping me informed.
Customer service was great and text communication was very convenient. I would highly recommend service king to friends
I would like to thank the Service King team for doing such a great job on my Chevy truck. The major thing that I really appreciated was that it was done in a courteous,professional and timely fashion and within my work schedule.
Repairs appear to be well done.
Service King kept me appraised of the progress while my vehicle was under repair. and of the anticipated delivery date, including the change in completion date (a slippage) and the reason for this.
I was very pleased with this communication, so I could plan accordingly, and communicate with the rent car company about the change in the date that I would be turning in my rent car.
This was the most efficient and most professional service we have ever received. The staff were also very nice and helpful. I will definitely tell all my family and friends. Another great service we received was the constant texting communicating the status of the work on our car. We enjoyed the Service King experience!????
My car looks better than before the accident. Appreciated the clear communication throughout the process.
Great service delivered early and looks great!
I'm satisfied with your service. I know body shops normally don't take clients on weekend but Service Kind did. I really appreciate it! Everything is very good too!
Thank you for a (relatively) painless experience!
Yes. I especially appreciated picking up a very clean and freshly washed fixed car. Thank you
The level of professionalism that Fernando gave us was excellent. We really appreciate that he kept us informed on our vehicles repairs through out the process.
Job was completed before the original estimate. Service writer was very helpful and knowledgeable. Receptionist was great. Very helpful. Made sure the rental company was called even before I asked. Over all everyone did a great job!!! Thank you!!!
I was well taken care of the the repair was done very quickly.
Fernando Trejo is AWESOME! My car was 3 weeks old when it was hit by the 3 hail storms. Fernando and his crew made it look better than when I purchased it. His customer service was EXCEPTIONAL. He kept me update in the progress of my car weekly. Best of all he was done when he promised. Give him a raise!
The texting updates were extremely helpful!!!
Overall, it was an outstanding experience. Fantastic communication.
Best body shop experience period. Fernando was awesome. Even offered to deliver my car to my home since I just had foot surgery. The work is so consistently high in quality I wouldn't think of using any other company
Fernando did a great job from start to finish communicating the status of my vehicle. The repair looks like new - very satisfied !!!
Great experience!! Above and beyond my expectations. Oscar kept me up to date and answered all my question while delivering friendly service.
Exceptional service and was very impressive how Fernando kept us informed of how my vehicle was coming along.
This is our second time that service king has repaired our cars that have been in accidents it has been the best experience that we have ever had with our truck and car everything was repaired in record time and it was excellent work we are very pleased with service king with Fernando and Oscar great technicians
Fernando did an excellent job
A fine shop, great work in rapid time, excellent customer service. Service King goes above and beyond. Will definitely recommend them to everybody I have an opportunity to. Thank you! My car looks great, inside snd out (had a fender replaced) and you even polished up my tires!
Great job!!! You have an outstanding man in Fernando Trejo. He is super. I will recommend you Service King and Fernando.
I want to commend the work on my vehicle .The car looks fantastic, you wouldn't have guessed it was in a pretty ugly accident 18 days ago. The engine is definitely not accelerating the way it was prior to the accident, unfortunately.
The guys did a great job! Very fast service.
Thank you to Fernando Trejo and the front desk for being very attentive to the needs we had on our Dodge Ramos. We appreciate excellent service. This is my 2nd time choosing this Ben white location this year. These people make a difference in a difficult time.
Francisco was terrific as a service advisor. Coudo's to the whole team at Ben White Blvd.
From start to finish, great job everyone. Oscar kept me up to date on the progress via text and phone. I really like that. I plan to do future minor paint dings with you guys. Keep up the good work and great service.
Your entire team was a pleasure to work with. They are an exceptional group of individuals. Very friendly and courteous. You should be proud of the service they provided. Thanks for a wonderful expiriense.
This was the best experience I have ever had with a car repair shop. The entire staff was courteous and the service was great! I will recommend to family and friends for sure!
Fernando Trejo was very helpful and professional as the rest of the staff. Some smoker burnt the trunk mat on the back of the jeep
They were great with working with me and getting my truck back on the road before the holiday weekend.
You guys always do a great job!
That's why I recommend you guys to everyone I know! !
Oscar (Service Rep) was very knowledgeable and professional. He was was very helpful in outlining the process. I felt comfortable leaving my vehicle with him knowing it was in good hands. Had I bit of a problem with Insurance company but the manager of Service King stepped up and helped make it right. Thank you to all who worked on my case. Hopefully I won't have a reason to bring my car in again, but if I do you have my business and recommendations. Thanks again.
I'm thoroughly satisfied with the quality of work and the professional repairs Service King has done on my car. It's praiseworthy and I appreciate the fact that you walked an extra mile by thoroughly checking all unexpected contingent issues that may be related to the major damaged area and ficing them too to ensure that you ultimately delivered a highly finished quality service.
Great customer service!!!
Work was done 2 days before promised!
I hope I don't have to use your service again but if I do,
I will bring my vehicle to Service king any day of the week and two times on Sunday!
Excellent customer service.
Fernando and staff were fantastic! I now have a auto body shop that I can trust.
Way to go Service King!!!
Excellent customer service from Joey C. Also the repair looks excellent so far although I've not had time yet to look it over closely. Thank you
I am glad that I chose Service King to repair my vehicle. Fernando Trejo and the rest of the staff were able to answer any questions that I had, and kept me updated through the repair process. They also worked well with Enterprise Rent-A-Car and made getting into the rental car and returning it, a quick and simple process.
I hope I will not need your services again anytime in the near future, but it is nice to know that I have a shop that I would trust to repair my vehicle again should I ever need it.
Oscar was very professional with every thing.
The auto looks like new again. I am very pleased
With the way things were handled and the job
That was done on my Pilot. I will definitely tell
others about Service King and the work that
was preformed. 'Very good Service King.' !
The regular status updates texts from SK and Fernando were very helpful.
Fernando was very accommodating to my schedule and was always available and quick to reply to my inquiries.
The car looked great at pick up and I was in and out very quickly. Great all around customer service.
Everyone is very friendly and courteous. You team went above expectations. Thank you.
Thanks everyone for taking care of my truck so quickly and being so accommodating!!
Great repair work that took less than a week to complete. Service King keeps in constant contact with you via text and phone calls to update you on the status of your car's repairs. Everyone in the office was friendly and professional. My POC Joey did and oustanding job in appraising the damage to my car and ensuring repairs were made to my satisfaction. When I picked up my car the manager Roger personally came out to meet meet and do a walk-around my car to make sure I was pleased with the work. My car looks great. Service King made a horrible situation easy to deal with due to the great service I received. I will recommend Service King (especially the Ben White location) to all my family and friends. Roger also has a team of employees that speak very highly of their boss! You guys ROCK!!!!
Great customer service !!! Keep up the great work
Courteous young lady explained what was needed and explained charges and rent car process! Then Oscar led me to my car and explained the repair process. He was very knowledgable and promised to keep me updated, which he did by phone and messages. I had courteous lady take me to Enterprise to rent a car. But it was Oscar's competence and friendly explanation of what was done to fix my car and his clear answer to my questions that made the process clear. Thanks.
Excellent work done and the staff are very professional. Highly recommend Service King!!!!
I was extremely happy to get my car back a day ahead of the estimated repair time!! That & the fact that they washed my car before giving it back was awesome!! Thank you so much to everyone who had a hand in fixing my car!!
I called the 800# for an appointment but the agent scheduled from the incorrect date. However, the receptionist was able to put me in with Fernando on the spot. He did my estimate and sent the information to my insurance company immediately upon their request, as they were not really part of the Hartford clients.Fernando kept me informed throughout the whole process from start to finish. I can not say enough about the professionalism of the entire staff especially Fernando. He made me feel as if I was his only customer. Hopefully I will never have to return but if that is ever the case, I would without hesitation.
The only problem I had was how long it took to get parts to fix my car.
Made everything easy. Kept me informed. Did a great job. Very helpful and friendly. Even reminded me to take my garage door opener out of the rental car!
Very informative, great customer service
Great service, great updates, excellent work.
So courteous .. Efficient .. Excellent
Just got home my bumper is missing clips and is coming off! Parts of the bumper have paint missing!!!! The other parts the clear coat is running all over and dried in clumps I see markings on my bumper that you said was replaced that have original markings from old bumper. Back door that was repainted is missing paint call me ASAP ****-****-xxxx
Joey was excellent. kept me up to date with everything going on with my vehicle, and got it out of the shop quickly. Fantastic customer service from Joey.
Oscar was awesome to work with!
Joseph was great. Very polite and kind. I am also especially pleased that the work was done so quickly
Excellent work by all staff members, up to date contact, very addictive polite and professional.
I'm very pleased. Good job, guys.
Have had work done with you 4 times. Every time has been great! !!
Oscar was wonderful - keeping me updated and keeping everything on track. There is a loose wire in one headlight and he is taking care of that on Monday. I am so appreciative of the attention he gave me and my car - I could not ask for more.
I felt my jeep was brand new again! So impressed to get it back so clean! Thanks
Service King is a wonderful place to have your car repaired. The staff is genuinely attentive and they have excellent communication.
Very please with the service I got.again thank you for the service.
Fernando was very pleasant to work with and the service all around was excellent.
Joey was very thorough with his explanations and making sure that I understood what all the repairs were made. He also made sure that I was updated throughout the process, which was great to know when my car would be done. The repair team did a great job repairing the car also. It looks like brand new!!
Very kind employees. Kept me informed every step of the repair!
The service was EXCELLENT..
Absolutely superior service. The people there are great. They got my car back to me early! The car looks great.
The repair work looks great! Joey and the team (reception, service agents) were so helpful and professional. Will definitely recommend the Service King on Ben White to friends needing auto repairs,
Job extremely well done and the only thing was they were off by one week in their estimated time of getting the car ready they were a week early! Some parts for the repair were expected to take more time shipping then they actually did, so hats off to Oscar and the crew they really did take care of me very well.
Thank you for doing such an awesome job! I was met with helpful, friendly service. My car looks great and you even cleaned it! Special shoutout to Fernando at the Ben White location in Austin, TX who took in consideration my situation and helped get my car back before it was scheduled to be done. Thank you guys!
Excellent costumer services.
I was treated well by the people with whom I dealt. Joey kept me informed about the progress of my car and it looks great.
Joey was a great to work with! He kept me fully updated with the progress of my car and the job was finished much faster than expected! Great job and great customer service!
This was the best and most professional level of repair service I have ever had in my 35 years of driving.
Location was not ideal for me, but service was good.
Great service all around!
Good job and kept me informed. Would use them again. Everyone's so friendly!
Repairs were completed much sooner than anticipated. Armando was most pleasant I explaining what was repaired and the charges. I would recommend them to anyone needing repairs.
My car looks just beautiful. Everyone involved in its restoration did a masterful job. Thank you so much. You are AWESOME!!!????
Thank you for the good service, thank you for taking care for my car
I was veey satisfied with your service everyone was very nice.
I love the service thank you so much
The best service I've ever experienced. I would refer Service King to family and friends. Thank you!
Very happy. Kinda took the sting out of fixing my car when it was my own fault I needed a new bumper. Thanks to all. And thanks for cleaning it, inside and out. That was a pleasant surprise. :-)
Great attitude very helpful. Good job.
I would just like you and your staff to know I enjoy the experience I had with y'all . You guys are wonderful... If anyone was to ask me about a good body shop I will let them know about a great body shop...Service King... Thanks everyone and have a wonderful day and safe evening
Last week I dropped my vehicle off to get my quarter panel repaired. I dropped my vehicle off without any sensor lights on. When I picked up my vehicle, there was a sensor light on. I was out running errands last night and when I went to turn on my car, it was dead. I tried jumping it but had no luck and unfortunately had to get my car towed. Today I called the shop and was told that I would be receiving a call back once the manager returned from lunch (30-40 minutes is what I was quoted). After a good 2 plus hours and after never receiving a call back, I called the shop and spoke to the manager and he insisted that my car not running had nothing to do with the recent repairs done and explained that if I brought my car in, they could look at it but I would have to pay for the towing expenses myself and any further repairs would also be my financial responsibility, if they found that the problem was not caused by their shop. He was very short and made me feel as though he could care less about my current situation. I find it funny because the rear passenger quarter panel area that was repaired is also, coincidentally, the same area that my BMW's battery is located (oddly enough), yet they claim that they did not touch anywhere near my battery. So, to sum this up: I took my car in without any sensor lights on in my dash, and picked it up with a sensor light on and it's now my responsibility to fix it myself and pay for something that the shop doesn't want to take responsibility for. I find this extremely unethical, unprofessional and just plain wrong. I was satisfied with the body work and how quickly the job was completed but now I can't even drive my car! Unless, of course, I pay for another tow fee, to get my car back over there and pay for whatever damages that they "may or may not," have caused? Thanks service King! And especially thanks to that **** manager that I had the pleasure of talking to this afternoon! You're the best Service King manager ever! Please believe that this is just the first of the many reviews I will be posting. Thanks again!
Y'all were great at touching base with the updates keeping me informed and it getting all done on time I'm completely satisfied :)
the repair took longer than quoted but Joey kept me updated as best he could on the progress of the repairs. knowing that I was paying out of pocket for my rental car while my car was with Service King he arranged to have the shop pick up the fee for the days I had to keep the rental pass the promise date of when my car would be ready. I picked up my car today and it looks like it did the day I bought it. someone should buy Joey a pizza.
Fernando kept me updated at all times. Thank you
Happy and proud of how my car looks .thank you, with Fernando my car was in good hands from day one. Yes spread the word Service king reigns.
James and the staff were very helpful. James did his best to keep my out of pocket costs down.
The turn around time was quick the quality of work was good
Great job! Fernando was a pleasure to work with.
As repairs go from a chain I am satisfied actually finished ahead of time
Thank you for excellent work in excellent timing we are very satisfied with service king
Communication was awful. My company basically paid for three extra days of a rental car for no reason. I would never use this company again.
Great job! Thank you Service King!
We appreciated getting regular updates, and we're pleased that we got our car back ahead of when it was promised. It looked great, too. Thanks
Everyone was very kind and helpful. During a stressful situation, this great customer service is very supportive.
Fernando Trejo presented excellent customer service! From the moment I arrived to the day I picked up my vehicle Mr. Trejo always communicated with me any and all updates. I will absolutely recommend this location in the future to others! Thank you for turning this into a positive experience at the end ????!
I appreciated the update texts. Great job!
Everyone very helpful and friendly, truthful a notice required for repairs
Very responsive and proactive
Everyone was great! They answered all the questions I had. They were all so nice. AND they washed and vaccumed my car, I was completely surprised. So sweet!
Everything went smoothly, & the service was excellent ! Thank you!
James was very helpful. Made sure to keep us informed of updates
Joseph at the Ben White location was the best. He kept me updated throughout the repair process. Great customer service. I would highly recommend this location.
Everyone made this process as painless as possible. My car looks fabulous.
James was an excellent service advisor and my car looks great.
Car looks great. James was very helpful.
Great communication with James. All staff was friendly and helpful. Would definitely recommend to friends and family.
I want to personally thank Fernando Liendo. He
takes great care in making an uncomfortable
situation comfortable. I feel at ease knowing he
is taking care of my vehicle
I want to thank the body shop department for making my car look like a new car. Karen M
I thought the text messages and regular phone call updates where Great.. I really hate leaving my car somewhere without a clue as to how the work is progressing... on time or experiencing a delay...etc.
Fernando did a great job of keeping me informed with status updates.
Your staff was very friendly and helpful. I liked the text feature which let me know the progess of my repair. Thank you for a job well done!
Excellent communication about the status of repairs! The car looks great. Both James and Fernando were super helpful and knowledgable.
Great people to work with. James went out of his way to make sure every thing went well with our repair.
I really appreciate the completion of my repairs two days early in the week of Thanksgiving to accommodate my schedule.
Your staff was extremely helpful and friendly. The constant text updates were great.
My expectations were exceeded by leaps and bounds. Customer service was extraordinary. You guys (and ladies) are real pros.
I appreciate the speedy service! Thanks so much!!!
Everyone was helpful,kind and very knowledge about what I was to expect from this situation again thank you james
Everyone was friendly and helpful. All smiles and courtesy. The repair was completed in a timely manner.
Great service very satisfied.
Great service!!!! Kept me informed every step of the way.
Thank you for your thoughtfulness in being speedy and working overtime to get my car fixed so quickly and saving me money on renting a car for a shorter time
Fernando was professional and attentive. He kept me up to date on the status of my repairs and answered all of my questions in a timely manner. I can't tell that the vehicle was ever damaged. The repairs appear like new. The real test is whether or not the paint and seals last through a season or two of weather, but I am confident you all will take care of anything related to the repairs should it come up. Please give my thanks to Fernando for an outstanding customer service experience. - Scott S
Thank you for the service and helping me get to the rental place for the car pickup. You guys did an excellent job
Mike B did a great job ensuring that my car was perfect and that i was completely satisfied. I would recommend your company.
The service was "Top Notch". Fernando was Great in making sure I was up to date on the repairs. Your automated system is Great in keeping customers updated. Will recommend your company on future services.
Thank you guys for doing an amazing job on fixing my car! You guys are great!
Ajax did a great job repairing my car. Service King even returned my vehicle to the dealer to save me the extra time. I will definitely recommend Ajax and Service King to any friends in need.
Quality work. Very efficient.
The service was fantastic and I did not have to go out of my way to do anything. I would absolutely recommend them to anyone.
I really appreciated that Daniel took the time to explain everything to me, despite my lack of previous knowledge.
Daniel was absolutely amazing!!
Very professional and courteous service. Prompt completion of repairs and very good communication throughout the process
Daniel was excellent, the customer service could not have been better. And the car looks amazing. Thank you!
I was completely impressed with the customer service and quick turn around. Very friendly and professional staff. The fact that my car was cleaned inside and out was a huge plus for me. The use of text messages to update customers was a great customer service feature that shows your organization is staying innovative. I will definitely recommend service king to anyone needing body work done. Keep up the great work!
Loved everything about the experience - Fernando Trejo was extremely easy to work with. I will recommend your repair shop & Fernando to any family or friend that needs repair work. Thank you for the pleasant experience!
Customer service went above and beyond and my car was ready much faster than anticipated. 5 stars!
The communication with my service advisor Fernando was excellent. He kept me informed and provided updates on when my car would be complete. Staff were very welcoming and professional. I will recommend this center to friends in the future.
Big fan of the text message status updates. two thumbs up. Daniel, my rep, was very friendly, enthusiastic, and made sure my car was taken care of the entire time. Excellent work. Thank you
The staff and personnel at Service King were friendly, competent and efficient. I was always greeted by name, the repairs took half the time that was estimated and I was very happy with the whole experience. I will definitely consider Service King for any future car repairs.
the name service king is appropriate ---richie was more than helpful and courteous --kept in touch and got the pickup back a day earlier--which saved me rent car expense --also daniel was helpful and observing the overall customer service of everyone --francisco and lady ? up front --sold me on service and will recommend service king
This is the second time I've used this shop's services and both times I could not have asked for better service. Not only were the repairs done on my car to my satisfaction, the staff was always welcoming, made sure to follow up with me, and made good on all their promises to keep me updated and complete the work in a timely manner. I will recommend them to everyone I know. I'd like to give recognition to Daniel for being especially helpful and providing amazing customer service.
Fast! Great communication!
Friendly , great and caring Service!
Every employee at Service King on Ben White was awesome.