Tom kept us informed every step of the way. Great service
They were thorough with the details of the repairs. The text message update was great so I didn't have to call for updates. They made a normally stressful process not stressful. Allstate recommended them to me; I will use them for any other repairs and recommend their services.
Did exactly what they promised and in fact done day earlier then expected
Very communicative, kept me updated and the job was done even before the deadline, also the paint job is right on point.
Perfect from beginning to end. Incredibly fast as well.
Service was exceptional, repair completed timely. Very satisfied with my experience. Thanks to the team at Buck Road Service King!
It was really nice that they cleaned my car after doing the work I have never seen that before. Very impressive!!
Quick, efficient, easy process. Excellent communication.
Thank you for everything you guys did a wonderful job have a nice and safe holiday
Great service. Finished ahead of schedule.
They were so great with scheduling next day service ,having a rental ready for me! Car looks great!!! Would definitely recommend them to friend. On a scale of 1 to 10 they rate 10 in customer service and quality!! Loved the text messages updates.
I'm noticing many quirks that were not present before the accident. The interior light is not working properly, the pressure in all tires are all low, the door that was replaced was quite dusty, the rear mats were placed on the front passenger seat, the owner's manual packet was opened with all of the manuals strewn across the front seat, the lock on the door that was replaced does not work properly. I was told that the car was being cleaned on Friday. However, it was quite dusty on the interior - especially the door that replaced. The gas was ok empty. Thankfully, Service King's representative provided me with gas money but I was surprised that this even occurred. Also, since the car had been presumably sitting for a month, I would have thought Service King would have ensured the car was in complete working order. It was quite a disservice to have to stop for gas immediately upon receiving the car as well as deal with four tires that needed air. After thirty days, there are still problems with my vehicle that should have been corrected and I should not have received a car that was not presentable. I had planned to receive my car on 9 December. Unfortunately, I did not have time on 17 December to stay and make the representative aware of these items as I had a previous engagement.
Appreciated the personal attention and prompt service
Ehren Leonard was very responsive at every stage!
Very professional. Kept me updated with the work that was being done. Did a great job repairing my truck.
Quick service and job well done, tanks
Car done earlier than expected. Thanks!
Pleasant friendly willing to help patient
Brian was courteous annprofessional. He delivered as promised. It was a very relaxing process!
Mike Nero was very communicative in calling and texting updates. He also gave me a very good price for some additional work past the collision damage that it was there for. It was also such a nice thing to have the inside of my car vacuumed and dusted when I got it back!
Fast service...3 days start to finish. Looks great. Wonderful communication
Very very very pleased with everything. Customer service was the best. I have never had this kind of customer service anywhere. Thank you for such a wonderful experience Regina A
I believe her name was Diane or Diana, either way she was great! Very funny and personal. As well as the other gentleman that sits next to her! No complaints about them at all!!!
Staff was awesome. Work was done in a timely matter. Was extremely satisfied
Great communication and quick repair
We have brought our other cars to Service King and have always been satisfied with the quality of their work.
Everyone was so very helpful and understanding. I felt so comfortable and at ease with the whole process of getting my car repaired. Thank you!
JOB WELL DONE AND SPEED OF SERVICE.
Vehicle Make : Volkswagen
Everyone I've had contact with at Service King has been exceptionally helpful and always pleasant. I have complete confidence in the work you do. You folks are top notch!
Brian was so nice I planing on only getting a estimate. He made me feel so comfortable I decided to have the work done with him. I liked the texts updating me in the progress. And the car looks GREAT! Thank u brian
They were timely, finished ahead of schedule and did a great job on my car.
Vehicle Make : Mitsubishi
Was fast and kept me updated the whole time. Great shop!
Love the communication via text and phone!!!
Although there were a few minor issues with adjustments, etc. I'm satisfied
Extremely quick and great service! Brian did a good job keeping in contact with me about the status of my car.
When I first saw the car I wasn't sure it was mine, I had to look at the rear passenger door for 2 small dents. The car looked like it just came off the showroom floor.
Thank you for the great job.
It's stressful enough getting into an accident, so when I took my car to Service King, from start to finish I was informed every step of the way through text messages and phone calls. I was assured from the day my car was dropped off there to the day they called me to pick it up! Very courteous staff!!!!
Vehicle Make : Volkswagen
The Service King staff was very courteous and my repair was done in quicker than I expected
Service well done and professional.
Brian did an excellent job. My car looks brand new! Also, Diane really kept me up to date on pick up details, etc. Very Professional! I would definitely go back if I need anything. They need a new manager. Pete, will say anything to get your business. And then deny it!! The shop did a great job. Pete, your employees do a super job, they don't need you to bring them down with you. Be up front with your clients. You won't get repeat business when you lie to them.
Everyone was pleasent and greatb to work with. Staff very knowledgeable. SUV was fixed and ready sooner than expected.
Very helpful and considerate on the phone. I never even had to come in. They went out of their way to help me when my car was hit.
Staff was friendly and knowledgeable. I appreciated the text messages keeping me updated on the repair progress and receiving a clean vehicle when it was returned. Easy and convenient.
Awesome job & done quickly
The staffs are very polite and kind, and I feel
Satisfied with my car. Everything looks perfect, and they have done a very good job!!
The staff provided excellent service from the time I walked in the door including updates. Beautiful job on the car. Excellent customer service.
The automated texts were unnecessary. An accurate notification of the completion time would have been better.
Everything went so smoothly We were so impressed with Brian and the service. Thank you
Thank you so much-your team did a great job. The staff was friendly and I appreciate how prompt the service was! I will definitely recommend Service King in the future.
Everything was quick and easy
Excellent work on my car in a timely manner! Great customer service.
They did excellent work and completed the car much earlier than expected.
We were completely satisfied with the people at Service King and the repairs done on the car. We also were amazed how fast the car was repaired.
Very courteous, accommodating and patientb
I received Excellent customer service when dropping off and picking up my vehicle. I received daily status updates via phone and texts. my car was ready extremely fast, and before the expected date.
I was completely satisfied with my overall expiernece with Service King. From beginning to end I was kept well informed as to the status of my car, and was given daily updates that were most impressive. I mostly felt with Brian whom I must say was extremely pleasant and helpful through the entire process. I would most definitely recommend your services to others!
Thank you so much you keep the promise
I appreciated the quick response time and the professional, courteous staff!! I actually looked forward to the daily text updates about my car!! They put a smile on my face!! Thank you Service King for making this as stress free as possible.
Very nice people and great service.
Everyone was courteous, service was quick and the work was perfect.
I was thrilled by your service was in fact very professional
Great service. I would use them again and recommend them to friends.
The staff members were attentive, efficient. The update of the process of repairs helped us to be informed without wasting our time. Everything was done in a short period of time.
Excellent work lm happy I gave a 10.
Top quality service & completed faster than I imagined. The team there kept me updated throughout the entire process & were very informative & helpful. Would definitely recommend them to everyone & would return for other repairs but hopefully won't have to!
The 2013 Ford Edge was completed to complete satisfaction ahead of schedule. Could not be happier with the service, beginning to end.
The repair was quick and I was kept informed of every step of the repair process by text message car looks great. I am very satisfied.
Nice people and quickly repaired. Very happy.
Very satisfied with the service,they return our car in a very short time, we will recomend your company any time
Excellent repair work and customer service, especially from your representative named Aaron...I would highly recommend your organization not only for the quality of work but for the speed in which the work was completed. Thanks to all.
Vehicle Make : Volkswagen
Job well done. I was very satisfied.
Perfect job. Close to home and easy to work with.
From the beginning until the end of the process I felt that all of the people working there were so helpful
The repair was quick and well done.
Vehicle Make : Volkswagen
Great job all around thank you.
Excellent service, job well done
Vehicle Make : Volkswagen
Absolutely amazing experience with them. They were very helpful, did great work and fast. Ehren was a huge help and really hooked me up. I was a little concerned with the price being a good amount off the quote. But the overall service, helpfulness, and generosity I will certainly be coming back.
The gasket that goes around the sun roof is very bumpy. I called and spoke with Aaron about this and he said he noticed the bumps so he took a power washer to it but it did not leak. He also said I can come back to see if a tech can get it more flush. I appreciate the offer, but your location is 35 minutes away and it is somewhat inconvenient for me as I work full time and finding several hours to fix bumps in a gasket that should have been fixed the first time. Also there was a white substance left all over the car, I'm guessing a glue or a powder.
Everything seems great so far. Will keep in mind for future. Thank you very much.
Job well done with quality service. Ehren was great!
The service took a little longer than expected, but I was satisfied with the end result.
Very pleasant experience. Friendly people
Great job. Quick turnaround. Kept me informed.
Super quick and efficient. Love the updates we received via text.
Excellent service.Will recommend to others!
I was contacted. Ty for that. I explained why I was not totally satisfied. The outside of my car/paint job was a 10. The inside of my car was not in the condition it was when dropped off.
One simple repair asked for did not get done paint looks good
All were professional and courteous. Assured a quality job and they delivered. I joked that, unfortunately, I don't hope to see them again soon. I suggest that SK should offer some annual detail or other repair service to keep your customers, customers. Not only after a wreck.
Service King made dealing with my accident
as easy as possible. Jerry kept me well informed
as the repair work continued.
Team did an excellent job communicating & repairing my vehicle. Thank you so much.
Awesome job. I'll continue to come back. Friendly. Helpful
Why don't u ask me about my experience when my car is finished.
Very happy with the service.The time for the completion was on target
It was a pleasure being serviced at service king. Thank you so much. I never have been so satisfied with the customer service and the care of my car. Nice office nice office staff and a great place! Thanks
Extremely professional. Kept me updated throughout the repair. I will definitely choose ServiceKing for any future repairs.
I was very happy for all the aspect of the repair. Especially the service representative Mr Jerry was excellent in the dealing. May God Bless Him
Everyone was super nice and helpful.
everything and everyone was very polite and helpful.I will be returning I'm very pleased with the work that was do and fast ..thanks alot
Great job! Very happy with service!
Was told vehicle was ready to pick up next day and it wasnt. The reason why was because they let my car battery die and needed to recharge. Other than that repair looks profesional.
Car looks great and also finished quickly!
Excellent & Professional services were provided. Will recommend Service King to all.
This is the second time that I have been to huntingdon valley service king and both times they did a great job on my car. Also they cared enough to get my car back to me in a decent amount of time, where I have experienced weeks at a dealership. I have trust that the work will hold up and I will get to enjoy my beautiful Camaro. Gennaro (Gerry) was a sweetheart.. Tell him I said that. Thank you
They took care of me very well, greatly satisfied.
The staff was very helpful and friendly! My car was finished well before the date given which was great!
Made getting rental very easy
Work was quick and done beautifully
The professionalism, courtesy, promptness, and frequent communication with us were very top scale. ESPECIALLY DAN. Will consider using them again
Great experience. All staff was professional & services all of our needs. I am glad Allstate partners with them
The people and the service was excellent. The finished the work ahead of schedule.
Repair time was fast. Excellent job on the repairs!
I loved receiving all of the updates for my car as well as a text my car was ready for pick up as well as a reminder call. Whenever I bring my car to service king they always finish on time whenever I need repairs done im going to service King
Great place to do business. Everything was excellent from start to finish
Not sure if my first submission went through....but I was so pleased with not oly the representatives of Service King but how beautiful my Nissan looked after the repairs. Also they were exactly in the time frame that was stated to me. Excellent work and service
Excellent job all around. Thank you.
Everything was excellent.
Vehicle Make : Range Rover
The entire experience with Service King was amazing. They are very professional.
Battery was dead and glass was all dirty
Thank you very much for everything you guys over there done for me I'm grateful that you're your Allentown location it's going to be doing everything that you could have done if you had the opportunity
Excellent job. Everyone was a pleasure to deal with, I would return without hesitation when needed. Thanks.
The experience was great. I really liked the updates via text.
It took more than a month to get the car back and they did not fix all the damage. I am sending it back
Very pleased with service not that pleased with Enterprise rental service. They promised to make an accesable car available but never got back to me regarding my need. Kenneth A
Staff was friendly and answered all of my questions.
I appreciate being well informed about the status of my car throughout the process. Service King made me feel confident in the job getting done the right way.
They kept me up to date with the progress of my car. Jerry was terrific!
We loved the message notification options
The service team was great and made the entire process easy
Great job, very happy with my car and really appreciated having the car cleaned
Gerry was fantasyic at keeping me updated.
Everything was good. Thank you
Everyone was very friendly, helpful and they did an amazing job
The car looks great! Thank you!
excellent work, great service. kept me informed of my status at all times
My jeep was done ahead of time and looks brand new
Excellent work and my car was finished ahead of schedule!
Car is unsafe to drive after over 30 days in repair. Car will be left at your shop. Please do repair, full eval and then have it cerified by Colonial Subaru as properly repaired. Thank you
Service King did a great job on my vehicles. I would highly recommend service King to friends and family..
Service King did a great job, I recieved continuous updates along the way and the car looks great. Thank you!!
My car was worked on for over 30 days and come to find out I was getting updates about things that were not even being done yet . My car was given back with the tire pressure light on. and when I went to pick it up finally I was rushed to get my belongings out of my rental.
I'm Really happy with the entire service that was provided by Service King!!!
I was extremely satisfied with service King service
Washer did not work. Seams not lined up correct. Delivered dirty. Completely undatisfied.
I was very appreciative that my SUV was ready before the stated time. I enjoyed receiving daily updates about the progress of the repairs. I was also impressed that Jerry took the time to explain the parts and labor for the car. I would definitely use Service King again.
Very professional, courteous and always attentive to our needs. They gave us the service we expected and appreciated.
Loved that you kept in contact by phone sne text regarding my vehicle. Found my car exceptionally clean when I picked it up. Everyone was also very nice.
Great service and loved the text updates
I was very satisfied with the quick and professional service.
Great customer service ! And my car was ready so quickly and so clean when
I got it back
Done well. Good communication
Very pleased with the service. I was kept up to date each step of the way.
Nice people to deal with and the work turned out great.
Car looks new. Was clean. Friendly staff. Communication was daily. Delivered on time!
Association with allstate and enterprise made it easy
Office staff winderful
Staying late for me to pick up car appreciated
Very pleased with everything
I was kept up to date with progress. Chris was great with communicating what was done and how to care for the new paint. Very friendly. A service
Very satisfactory experience!!
I really appreciate your service.
Yes, I do
I would deal with Becca any time I need to Rent a car in the future. She made me feel very comfortable in a stressful situation
Thank you guys for treating me well and I Appreciate Everything you guy have done with getting my car back together and looking good thank you
Victor was very helpful and friendly throughout. They did a great job and I would recommend them to my friends and family.
A big thank you to your office team! Always friendly and ready to answer any questions. I was kept informed throughout the entire process which was great for my piece of mind.
Everyone was kind and thoughtful! My accident was a horrible experience for me! Your complete staff was welcoming and friendly...the receptionist, car repair guy, car cleaner, and general manager all turned a bad experience into a pleasant one. I appreciated the text detailing the progress of my repairs. I would recommend your business to anyone who need your services.!!!! Thank you!
Really appreciated the car wash and vacuum as well as a quick repair.
I think the whole process was great. Accidents are never good, but Allstate and you all made it much easier to deal with. Thanks Sam
Very eventful but pleasant experience.
Victor did a great job and was a pleasure working with. I will be using you again!
The date my car was supposed to be completed was not met. I was told it would be ready on a Friday. It was completed the following Thursday. Extremely inconvenient. And i never received an estimate for repairs and requested an estimate to be provided twice. I believe it's required that I receive an estimate before work is done.
minor repair took too long. they try to give me the car back before it was actually finished correctly poor customer service had to take the car when it actually wasn't even complete a few minor things left to do minor but however not completetook 3 weeks to get a front bumper cover and the paint the front bumper coverthe hood was not aligned properly and I had to go back several times at one point I was told by Chris that he didn't know if there was anything else you could do wrong answer for a paying customer
Took much longer than expected. Multiple bumpers were ordered and came in wrong. Not sure if the actual bumper that was put on is even right because it looks Ike it doesn't fit. Was told on multiple occasions that "the guy who does that isn't here today." So my vehicle sat not being worked on. Told that the decal was being replaced and that it wasn't ready..not even sure decal needed to be replaced since it was just the bumper. At the end of the transaction I received no invoice to outline what exactly was done. All the while I had to pay daily for a rental car, while technicians had days off, and for correct materials to be delivered. Will never recommend Service King to anyone. With that being said everyone was nice. Just not happy with the work that was ultimately done, and how it was executed. Sorry..
Chris is very thorough and keeps me posted with the progress of the repair. Very professional.
Great welcome and service
Great communication about progress. Nice people. Work finished before scheduled time. Car looks great We are very pleased !