Conrad was able to step in and resolve my issues 100%. I would recommend Service King based on my experience with him during the last 2 times I have used your company. The initial person that was assigned to me was Cynthia. She was not competent, did not communicate with me and I asked to be transferred to Conrad who resolved the issues effectively. Cynthia did not handle the transaction appropriately or honestly.
Very good service. Apparently some wires to some electronic systems were either broken or disconnected during repair. Service King technicians could not fix it. They promptly contacted Mercedes dealer tomget car scheduled in and issued purchase order to pay for services. Other than the small inconvenience of taking car to dealer for repair, excellent customer service solved the problem. I hope I do not need them again, but would definitely use Service King for future needs.
Car was repaired prior to estimated completion. Chris cept me informed of status throughout.
Very professional, courteous, kept me informed, just a great experience all together!
The representative working on my car was great about calling with updates regarding my repair every few days. It's greatly appreciated!
My service rep. CHRIS LYERLA was outstanding. He kept me informed during the process. The repair work was timely and guick. It was an excellent job. I will definitely recommend Service King. On a scale of one to 10. All the process was a 10.
Superb people and a good job. My only disappointment was that apparently some systems (ESC and cruise control) were disconnected to do the body work and warning lights illuminated when I got the car. They were very apologetic and all worked hard to resolve the problem, which was unsuccessful. An appointment was made to Mercedes dealer and a purchase order was issued to cover costs, but now I need to take car to dealer, leave car for repairs, and get a loaner for the day to get vehicle repaired. Again, Service King people very accommodating and worked hard to resolve the issue while I was there, but couldn’t get systems back on line. “Stuff” happens and it will be resolved I am sure.
Thanks in only downside was the extra 3 days on the rental car because of the repair that was not accident related. I am not sure if this will be reimbursed. The repair and the body work was excellent and I would definitely recommend Service King!
Excellent service. Excellent communication throughout process.
Staff was very professional from begininng to end walked me through the whole process and even had the car done early! Amazing!!! Completely trust these folks.
Communication was great! The end product looks great! Chris was AWESOME!!!
So far so good. Kind polite,. Professional and excellent work.
Friendly understanding people
The repairs were thorough and done properly. I appreciate the extra efforts to locate the original parts that had to be replaced on my somewhat rare vehicle.
Although the repairs took longer than I had expected, I was pleased with the continuous updates. When I went to pick up my vehicle, scratches where found on my driver side door. Without hesitation and with great concern, I was put back into my rental and the repairs were completed immediately. I am extremely pleased with how this situation was handled.
Chris and the entire team was excellent! They kept me informed all the way through the process (and mine was complicated) The front desk receptionist (don't know her official title) answered any questions I had, she was friendly and seemed interested in my situation.
Chris and the entire team did a great job! The receptionist (don't know if that is her official title)was extremely helpful with any questions I had.
Chris was fantastic and kept me updated the entire way on the status of my vehicle. His customer service was amazing.
Status updates were appreciated.
Kept me informed about my repairs. Vehicle was cleaned inside and out. Better then when I brought it in. Staff was super nice.
Enjoyed working with Conrad.