Great service in San Antonio. They kept me updated and ordered parts quickly. Finished ahead of schedule. Chris made the process easy.
I'd give them a 10 out of 10.
My service advisor was Chris L. and he was absolutely amazing to work with. He is the epitome of professional, along with being personable. He cared for my car as if it were his own. Thanks for the absolute best customer service experience!
The car looks great and it was ready way sooner than I expected. The young man, I think his name is Dustin, was very polite and explained everything very clearly. It was a good experience!!!
Just picked up my car today and everything looks great. My only negative would be the strong smell of paint in the car. I trust this will dissipate in time.
Chris Lyerla is terrific! Very professional and very patient. Exceeded all my expectations!
Service King personnel were very professional, they informed me of every step from start to finish! My car runs smooth and the paint job looks brand new!
Best repair service, ever
Dustin is professional, courteous and attentive to my needs as a customer.
Excellent service! Was kept up to date on the status of my vehicle consistently. My vehicle was ready a full week before schedule with exceptional quality of work. Everyone was kind and professional, will be recommending to my friends and associates.
Chris was an absolute superstar. In the military on our evaluations I would recommend "promote now." My typical complaint with businesses is not being informed of status updates. From the other initial estimate appointment to the actual work he was outstanding. He kept me constantly updated and is an incredibly personable employee. He helped me with my rental car situation when Enterprise did not show up as scheduled. ServiceKing you have an exceptional employee on your hands. Recognize that and treat him thusly.
Service King did a wonderful job. My car looks nearly brand new again and they did it so quickly. Chris did an excellent job in communicating everything with me. I recommend this shop to anyone I know.
Everything was done in a timely matter.
I was constantly updated on any changes or additional work that needed to be done. There was never any uncertainly at any point in the process. I would recommend Service King to anyone. 10/10
I am very satisfied but just dicovered the rear underpan may not be attached and the mud flaps were not put back. The Thousand Oaks location and Broadway location were excellent.
I could not say "yes" seeing these parts not on my vehicle.
I am completely satisfied with all the repair work & painting on my new car. It looks as great now as prior to the accident. I wish to commend everyone who worked on the car in any capacity . Dustin, kept me updated on the progress. Each person is an asset to Service King. Thank you. Rebecca W
For one thing, Dustin Levan got me in and out very quickly and kept me informed, Service King did an outstanding job on my 2016 Prius and it looks "Brand New" again
Repairs were great. My car was detailed very nicely. Chris was awesome. Very professional and friendly.
I was kept informed every step of the way and it was finished before the expected date
I am thoroughly impressed with your Custiner Service. I dealt with another body shop for my hail damage this past summer and I had to constantly call to get an update on my vehicle. I thought this was the norm until I left my vehicle with Service King. Your team went beyond my expectations. I will use you in the future if the need arises and will also make sure that everyone knows the service I received from Service King. Thank you and God Bless.
It was a job Well done!superb professional work. We will recommend the Service King team to anyone. Thank you.
Excellent repair in surprisingly short timeframe with daily status texts. Staff super nice and very accommodating. Would highly recommend Service King on Thousand Oaks.
Very professional staff
Car done in a reasonable amount of time
Very nice quality and quick time. Thanks a million
The car is beautiful! You would never know it was damaged!
Employees were helpful and courteous.
The team did a great job.
I worked with Chris at the Thousand Oaks location in SATX, he was great! He contacted me reguarly with updates as the process happened. Very professional throughout the entire process. The finishing product was amazing! As Chris went over and beyond in making sure Service King lived up to their name with speedy and quality work. I will be advertising Service King to anyone for Collison repair.
Chris was terrific in keeping me updated on my vehicle's repair status. My vehicle came back to me looking great.
Vehicle Make : Mitsubishi
The young people I dealt with were all very polite and helpful. The only problem I had was that the driver side seat was very dusty and had several spots more than when I left it there. The passenger side seat had a big dusty handprint on it. Please consider covering the upholstery so any dust the mechanics pick up isn't transferred inside when they are doing their checks/work. My Outlander looks great.
We took car wednesday 28 December and on Friday it was fixed. The staff was very professional and informative.
Excellent service Representative.
Work and services were very good. And timely, thanks
The crunched corner of my Honda CR-V was repaired
OK, but I was given my car back after 2
weeks in the shop with a radio that no longer
works and the wrong time flashing on the
dashboard. When I called the shop to ask how I
Could fix my radio that won't turn on, I was told that I
could bring it back to the shop. NO! I've done without my car for two
weeks (was told it might take 6 weeks to fix
the bumper) and you want me to give it up again so
you can fix what you broke. If I bring it back, I'I'll charge you the same hourly rate you charged me for the inconvenience. In the meantime, I'll warn friends and family to do business elsewhere. Call me very disappointed Ted.
It's nice to do business with people who want to provide excellent service
Everyone was incredibly nice and helpful. Dustin did an amazing and oh so thorough job on the repairs. They made a bad experience of being rear-ended by an uninsured motorist as pleasant as it could be.
Took way, way too long; I had to have a rental for 10 days which was very costly. Also they didn't buff my headlights or repair my center console as I had requested. Doubt I'll go back to that shop. Recall a better experience with the Service King on Broadway.
The repair was done very well. I appreciate the great service.
Vehicle Make : Volkswagen
Chris was absolutely professional and very good about keep us up to date on the progress for my car
Chris was very helpful every step of the process. He gets a 10 on a 1 to 10 scale for service.
Great job- I would recommend this shop to others.
Josh was very professional in handling the scheduling the work on my vehicle He made sure that I was completely satisfied with the workmanship done to my vehicle. I would highly recommend service king to my friends and family. Thank you
Very helpful attentive efficient. Rate. Service excellent
Chris was great and kept me up to date with the status of my repair.
Great status updates and communication.
Really glad Chris kept me in the loop!
Thank you for getting our vehicle back to us quickly.
Fantastic service from start to finish!
Estimator & receptionist very helpful. Service advisor , Chris, was very thorough in checking car at dropoff & pickup & helped confirm my rental. Car looks great! Thanks!
The people at serviceking were friendly and very professional especially our service king representative Joshua Rodriguez. He made sure to keep me informed on everything regarding my vehicle and made sure that the vehicle was returned to me in perfect condition. I will be sure to tell my friends and family to go to serviceking for their repairs.
Great people. Excellent work.
Great follow up! Was never in the dark with my vehicle, will recommend
Best experience ever. Fast,reliable and prompt. Great service from when we walk in the door to driving of the lot with a clean fixed truck. 5 star service. Keep up the great work. Will recommend to friends and family.
My experience with service king was amazing! Chris Lyerla was the best. He took great care of me and my vehicle. You guys got the job done incredibly fast and kept me in the loop every step of the way. My truck looks amazing! I hope I never have to get anymore collision repair in the near future, lol, but I know exactly where to go if I do. Thanks so much for everything!!
I had a great experience. The whole process was smooth and everyone was accommodating and my car came back perfect.
I would like a return call from manager not Joshua
Paint work around wheel well had dryed up dripping
Work and staff were great! If possible, a better estimation of time needed to perform the work would help customers plan for being without the vehicle.
The shop knew that I wanted the alignment checked the day I brought my car into the shop. Even with that the call came that the car was done, I asked about the alignment only to be told it was never checked and that it wouldn't even be checked unless the insurance would pay for it. This is the first body shop that would only do the basics and not do a complete check. Now I have to take my car to another shop to get the alignment checked and taken care of.
My service advisor was wonderful. He answered all my questions, and kept me informed as to what was going on with my car.I would refer my friends there to have their cars fixed. Thank you Service King.
Did a good job of keeping me updated on the status of my car.
Great service. Was kept well informed on the progress of repairs. Chris was very nice and amiable.
I appreciate how you guys stayed in touch with me before and after the weekend. I never had any doubt what was going on with my repair. Thank you
I thought Chris was amazing and he followed up with me every step of the way with updates. And the receptionist Was very nice and professional
I was kept informed of the progress of the repairs. Very satisfied with customer service rep
The service provided was excellent. The staff was courteous and professional.
the best,good custumer service
Chris was great, I really appreciate his professionalism. I received my Jeep a day earlier.
Not only was I told the wrong date of my service when I called to confirm, a whole month late, nobody called me to see why I was not there. Then when I called on my whay there and was told I missed my appointment I was argued with by "Jules" and basically told I was the one in the wrong. Then, after finally getting my vehicle in and repaired, I pick it up to only find out that the passenger side front window was not required to the driver side control. So I call Jules back and have to deal with her not listening to me about when I can bring the car back and have them fix the issue. And the icing on the cake, "Service King" decided that my cargo net would look better in one of their cars than on mine. I found out last night when I went in to put in groceries that it was missing. I used to be a pro Service King person, even asked for them twice before. But this experience has ended that for me. No more.
Repair looks great and I very much appreciated the daily updates as how things were going.
Appreciate your attentiveness and courtesy!
The service was awesome. Fast completion kept me informed of the progress of my car. Dustin was my adviser he was awesome as well. Will recommend service if ever asked. Thanks again to Service King and there great staff. Emma H
Thanks for completing the repairs to my vehicle within one week of coming into your shop.
Great customer service. Chris kept me informed of the status of my repairs all along the way, and the manager was great.
Vehicle Make : Volkswagen
Very professional, courteous and fast. Looks great.
Did not repair damaged windshield wiper fluid container. Filled it with fluid that ran out on garage floor. Will now have to take vehicle back for repair again and possibly get a rental car.
The car looks just like new.
They delivered on all promises
Everything was first rate! Thank you.
I was very impressed on how fast the turn around was and even more impressed on how great it looked! I never had any issues and all the staff were extremely professional and very helpful. Two thumbs up!
Dustin and staff were very professional. My car was back to me on time. It drives great. And it was super clean
Very professional and I was kept informed about our minivan. Wonderful crew
Loved the frequent updates I was given on the progress of my car...great customer service! I'd recommend using them to my friends and family should they need car repair!
Chris was great. Kept me updated and a gentleman.
Outstanding service from start to finish. Open and up front about the process and estimated time to complete. Would highly recommend Service King to anyone in need of work.
Looks awesome! Appreciate you staying after 6 to deliver my car! Thanks Chris!
Vehicle Make : Volkswagen
Great job and best service!
I'll definitely recommend to family and friends
Nicely done in a timely manner.
My car looks A-M-A-Z-I-N-G!!!! Absolutely fantastic....you'd never know it had been damaged! Seems to be functioning good as new as well. In addition, Chris did a great job explaining the entire process, addressing any concerns I had and keeping me informed about status while my car was in the shop. Great timeliness as well on the repairs. Just a terrific job and great experience (considering the circumstances that put my car there) all-around!! Will definitely recommend Service King to anyone in need of a body shop!
Chris did an awesome job keeping me posted with updated information while my Nissan Frontier was being worked on. I really appreciated all the voice messages he left me when I missed his calls. Thank you!
Great job, great customer service
Incredible customer service! They had the car ready five days before their projected time. Service king in Thousand Oaks is the best one!
Chris Lyerla was amazing.
Very satisfied. Friendly and professional
This was my second time using Service King Thousand Oaks. Both times my van was fixed quickly and looked as good as new. This is the only collision repair center that I plan to use from now on. The staff is friendly, knowledgeable, and willing to accommodate. For example, my family has a road trip planned, and Dustin and the team made sure the repairs were done ahead of schedule so we wouldn't have to cancel our vacation. They are the best service team I've ever done business with.
My only concern is that I was told my truck was to be towed to a different location to be repaired, since it had been at the initial location for a week and they had no time to fix it. A week later, when I picked up my truck from the second location, my odometer showed someone put almost 20 miles on my truck in the two weeks it was at service king. I'm not really happy about that.
Great service response and Dustin Levan was professional, considerate, and a pleasure to do business with.
Vehicle Make : Mitsubishi
I was always kept updated on the status of my car.
Vehicle Make : Volkswagen
If there are issues will let you know
A bonus to a very nice repair us that I picked up my car sparking clean ????
Josh at the Thousand Oaks location was great!!! And thanks for everything
Thank you guys so much. I was very satisfied with this experience and I appreciated the text updates. My car looked brand new when I got it back and everything was perfect. Staff at this location (Thousand Oaks) was very friendly as well. THANK YOU :-)
They were awesome. Kind, considerate. Dustin always kept me informed on the progress. I would definetly recommend Service King to my friends and family.
Chris was so quick to communicate! It was a seamless process working with him.
Everything was great. Everyone was very polite and I loved the process updates!
Chris was outstanding he knows how important it is to communicate!!
Service Kind did do a good job, just have one minor problem.
Chris did an excellent job in keeping me informed about the status of my car. Great body and paint work!
Had one hiccup took it back fixed in 5 min on my way Dustin was great
Todo fue excelente la atención el trato la reparación inclusive la limpieza de mi auto
Fast! Great quality work! Loved the text updates!
I was kept in the loop almost daily, friendly staff and my car was done in less time than I originally anticipated.
Incredible customer service and following up with the client! The car was done a week earlier than the estimated time! Thank you all!
Chris Lyerla's service was outstanding! Not only did he keep me informed about the status of repair on my car he went above and beyond after it was repaired! To ensure I would not be late for work, he came in 30 minutes early!! Awesome professional! Many thanks!
We were kept informed all the time our car was in the shop. They did a great job! Way to go.
Jewels at the front desk was helpful and polite
The service was greatt, the repair
work was terrific. Tell your repair
Personnel,thanks you for a job well
done. I would recommend Serice King
Chris did a great job. He got my car in and out way sooner than I thought I would and it looks great. He was very good with keeping me posted and making sure I felt welcome. Me ad my Nissan are back to speed thanks to the team at Service King...I think I just made you guys a new slogan ahah but it was definitely the best repair experience I've had especially since the same side of my car got smashed almost exactly a year ago. A huge thanks to you guys
Dustin was exceptional, even helped me get my car picked up when it was finished.
Very friendly service, kept me inform thru the whole process.
Chris Lyerla did a great job in a timely manner.
Very satisfied with the outcome.
Would never recommend and would even tell people not to take their car in. And that's it.
Excellent communication with client. Thank you!
Chris is a real pleasure to work with. Very courteous and professional
Very understanding and friendly. I really like that Chris kept me updated, it's comforting.
Great service by Chris. Very thorough and communicative.
Chris was great! Friendly and professional.
Service king did a great job! They were flexible with my schedule and my vehicle is perfect.
Everything from beginning to end was really easy and I really appreciated the text updates!
The service was excellent. Chris, our Service Advisor, gave us a complete orientation at the beginning of the repair process. He was personable and professional in a way that made us feel totally confident in knowing what to expect. Chris called us to keep us up to date about the progress of the repairs. When we picked up our truck, Chris again provided us with a complete run down of the repairs completed. We are fully satisfied with the repairs and very grateful for Chris who made the experience a cake walk for us.
Chris was very helpful and kept me updated with the progress of my vehicle repair. The vehicle looked great! It was completed in a timely manner and Chris and the staff were friendly and I had an overall wonderful experience. Thank you Service King!!
It was an excellent expeience everyone was very professional Jason kept me updated at all times he is an asset to your company I will recommend Service King to my friends
My service rep did an excellent job and went over and above the call of duty!
Great service. Thank you Chris
Felt like I was your only customer.
The service guy was very courteous and kept me informed from start to finish on the progress of my repair. My vehicle was beautiful when returned back to me. I will continue to use this facility for any future repairs. First class service
Extremely pleased with the entire process and result! Absolutely will fefer y'all to others!
They did what they said they were going to do and then some. They went Above and Beyond on repairing my car and I'm so grateful. It's hard to find good help these days and I'm so blessed and thankful that USAA recommended me to Service King.
You told me what you would do and when. The work was good looking. I could not ask for more.
Friendly staff, conveinent process. Overall, a job well done.
professional staff kept us well informed through each step of the process.
Very professional got everything done in a timely manner really seem to care about my vehicle great staff
For total service I give you a 10 score from 1 to 10.
Thanks for a great job.
Had to wait a few weeks to get in... But service and customer service was excellent! I would give chris! Sorry I dont recall his last name. I will definitely highly recommend this place to anyone .
Chris did a great job in keeping me up to date on the progress of my repair. I would definitely use service king again if needed
Very very patient and understanding.
I was so impressed with the customer service. I appreciated the emails that kept me informed of the process. All of the people who I interacted with were friendly and professional. The quality of work was outstanding. I will only use Service King from now on!
It took longer to schedule due to your location being busy than I would have liked.
The whole staff was very helpful and very efficient . Thanks to all of you
Chris Lyerla did a great job keeping me informed of progress. He was very sensitive to my needs and very easy to work with.
Dustin did a remarkable job keeping me up to date every week with the status of my repairs
Chris was really professional and made this a great, great experience. I would definitely return if I am again needing auto body repair. Knock on wood! Five Stars.
Josh did an excellent job helping with this repair from start to finish.
All members of your service team did a great job communicating the status of the repairs. And when there was a problem with the accuracy of the automated notification system, they all did their best to make sure I had the correct information about the repairs on the car.
Excellent customer service and great work on the repair! It was an overall great experience!
Chris was very good and kept me well informed, sadly there was a minor problem with a part that did not adhere properly. Service King and Chris were very apologetic and are ordering a new part. They have handled everything as a good service company should, but because it wasn't 100% the first time, I give them an A-.
All did a great job. Team has great attitude toward taking care of its customers. Thanks for a good job.
One of the best experiences with car repairs that I've had. Friendly. Informative professional. Thanks
Chris and crew did an exceptional job on the car. Please thank all for a wonderful job and experience.
I was kept up to date with service repairs and completed status
Customer service provided by Josh & others was outstanding! I was constantly updated on repair status & never had to call once to get info/updates. The repairs were completed quicker than expected, & my vehicle looks like it just came off the car lot! Would highly recommend your facility & service to others.
Thorough job and quick turn-around. Chris was great in keeping me updated of the repair progress. Great service team.
Vehicle Make : Mitsubishi
Everyone was fantastic at the thousand oaks location! I will definitely use them in the future for any of my vehicle needs.
Fantastic service thank you.
Awesome service. Very quick and Chris kept me informed every step of they way. Chris made this process very simple and easy for me during some trying times. I really appreciate the efficiency.
Prompt, efficient service. Regular updates on status of vehicle repair and projected finish date. Completed job prior to projected date. Coordinated car rental,pick up and drop off. Allowed drop off of rental to Service King location for our convenience. Reviewed all repairs. Excellent repair work. Overall good experience. Thank you
Automate your service updates so they send a text instead of making your service/repair workers call.
Chris, the representative I dealt with, was amazing. He did a great job communicating with me about my repair, he respected my time, and was always pleasant to deal with. I would certainly do business with Service King again, and recommend your company to my friends.
The team at this shop made this repair very easy for me and were extremely quick in getting it done. They were also very friendly!
They went above and beyond in returning my car. As well as kept me updated of any obstacles along the way. They were bet transparent on why there were delays on the car, and made the best out of the situation. Overall I am highly satisfied with there service.
My service technicians name was Chris. He was completely professional and very good at customer service. I will definitely use service king in the future.
Chris Lyerla was extremely helpful through our whole process. He really took such good care of us, during an otherwise stressful and frustrating event. He was thorough with updates, and even helped correct things that were not done properly on previous repairs, at no additional cost to us or our insurance - one of which resolved a distracting wind noise that's been heavenly to drive without. I did not realize how distracting it was, until it ceased... Highly recommend this particular location, and Chris Lyerla, to family and friends!!! Great, thorough repair, so far! Very impressed!
They were awesome! I love that we were informed every step of the way through the whole process.
This group of professionals are very customer attentive always had a friendly response to all my questions. fast service , Treated my vehicle as it was their own. Always sharing info as the process went along.
They did a great job on my repairs looks like new. They were very good at communicating with me as the job progressed. I even had an unrelated issue that they went above and beyond to try to help me fix the problem and didnt want me to leave untill i felt saticified. Would highly recommend this shop and thanks for the awesone service
My service advisor very professional courteous and very knowledgeable. Appreciate service king!!
Chris had excellent communication about my car during the whole process.
Vehicle Make : Mitsubishi
Chris was professional, thorough, helpful, informative, efficient, understanding, and really empathetic of my situation. He provided an amazing experience. The repairs done on my car were perfect, I was completely happy with the way my car looked. Would come back again.
I will be bring the jeep back to have all the work painted again. After looking at the paint in better lighting, I can see two completely different colors. The repair work was completed not anything close to a professional standard.
I made it very clear when I picked up the jeep that I was not happy with the work. They stated that they were trying to save me money and that since my jeep was an older model and not a new one, things are done differently.
This is not acceptable, regardless of the year that my vehicle is and as long as I take care of it, it should be treated just like any other vehicle that goes through the shop.
I am attempting to contact my insurance adjuster and see what my options are.
I am not the least bit satisfied with the condition of the repairs or the "explaination" given to me yesterday evening as to why it doesn't look like new.
I would like a call from a regional manager to discuss this matter.
William A. Bryant
My experience was perfect with service King. Everyone was nice and friendly and helpful. My car was done before it was expected to be done and the communication was above and beyond!
Josh did a great job and stayed in contact with me. In addition, Brian , the manager was very personal and engaging.
Very satisfied! Thank you!!
Chris at the Thousand Oaks location was kind to leave me constantly updated on the status of my vehicle from arrival to repair and finally pick up. An efficient and smooth process and experience.
I really had a great experience with Super King. They did a fantastic job to fixing my car, faster and wonderful service. Of course I will recommend this place to my friends.
Excellent customer service, my rep exceeded the expectations
They did an excellent job of keeping me informed of what was going on and offered any help they could to meet my needs with my schedule. And the car looks great!!
Dustin has consistently gone above and beyond his job to satsify me. Dustin demonstrates how excellent customer service can have a lasting effect on customer relationships.
Very friendly. Kept in touch. Ready when promised
Service King made a difficult process much easier. They did great work, handled the insurance company, and returned my truck earlier than expected. I will definitely use them again.
The service and updated were excellent!