1) I was notified that my car was fixed via text message with barely enough time to pickup before closing, then by phone after closing hours. (I have to pay for my rental car every day after Service King notifies Allstate they're done fixing the car).
2) When I called back to see when I could pickup my car, the customer service lady said I have to wait until the next day if I couldn't get there by 6pm, which wasn't possible. After calling Allstate and learning they would charge for my rent car, I called Service King back. Thankfully, I got the service tech on the phone who originally called me, and he said he was working after hours so I could pick it up.
3) After I arrived the service tech informed me I could drop off my rental car keys at Service King to avoid late fees with Enterprise, but since nobody told me that over the phone or in person when I dropped the car off, I assumed I had to drop off my rental car at the Enterprise where I got it, so I didn't bring my rental car to Service King but instead had someone else bring me. I had to go back home to get my rental car, then drive back to Service King. Thankfully, the service tech stayed after working hours to wait for me because of the inconvenience.
4) When I first arrived at Service King to pickup my car, there was a big crack on the windshield that was not there when I dropped the car off. Apparently it happened when they put the car in the oven to dry the paint, according to the tech. In any case, nobody noticed it before calling me to pickup my car. Now Allstate is sending someone to my house to replace the windshield. Thankfully the service tech took care of scheduling this appointment and he owned the mistake on the part of Service King.
Although I think these inconveniences could have been prevented, my service tech "NES" was polite, helpful, apologetic, and accommodating. He is a great employee and I informed him of everything written in these comments.
Informed with status all along the way and service advisor was very well experienced in explaining the details of how the repair is getting done.
Very satisfied with the excellent service. Good communication, prompt service
Nes did excellent job with letting me know the status of my repair from start to finish. Excellent customer service!
Chris was outstanding with the service, communication and managing the work. My truck looks better than ever.
Very satisfied, excellent service
Service King did a great job on fixing & painting the rear of my SUV. Now my rear of my SUV looks flawless. I am very pleased with their best job. However, they must forgot to wipe dusts off from inside of my rear SUV.
They completed the repair sooner than they forecast. Appreciated the updates and the telephone calls. They showed genuine concern and care. A job well done!!
Ness was extremely helpful and made sure to call me with updates. I thoroughly appreciate his proactive approach!
Onesimo Moreno, the service manager did an excellent job coordinating the job of repairs.
I loved the communication from Nes. The work was done in a timely. Love the staff was very professional.
Good job keeping us informed!
Clay was very nice and respectful. I'm really thankful for his service. It also helped that there were updating text messages as to where my car was in the process.
It is making a noise when I drive plus it made a click noise when I turned to park it
Commitment to the customer and keeping the customer up to date on their repairs very helpful and friendly Thanks for your hard work
Completed before estimated delivery time
Clay, was AWESOME! Repairs were done a WEEK earlier than expected!
Ness was fantastic! He helped me out before so getting him again I knew that I was in good hands. He kept me updated on the time when my car was going to be ready and everything.
Very impressed!!!!!!! Loved the updates! Car was ready early!!
Nes, my service person was very knowledgeable. Helped me get deductible reduced ! Nice job on repair .
Amazing updates throughout the process. Communication key to great customer service
I am so thankful to service King for the the excellent work they have done for my car especially in time
The service was excellent! However the quality of repair was not as good. I'll be back in Tuesday to have the staff review our concerns and make the appropriate repairs.
Amazing service and done before expected
Your team was very professional, informative, and quick in the service. It was awsome how quick the turnaround was, the work is very professionally done.
Good experience. Satisfied with the customer service. Repairs were gone on time as promised.
Appreciate the excellent work and service fron Service King. Keep up the good work. Thank you.
The repairs made were awesome. The vehicle has been repaired, and it looks brand new once again. Outstanding job. Merry Christmas to all at Service King, I have another vehicle that requires body work & paint. I will be back.
Thanks to all of your team who helped make bme be very satisfied. It was a great fix my vehicle experience. Customer service and work done get many thumbs up.
Clay Tidwell handled the process professionally. Kept me informed every step of the way. Thank you, Clay.
Very good job and very nice to customers
Great service, very helpful. And always kept me informed on the status of the repairs on my vehicle
Very good srevive. General manager was very accommodating.
Thank you for taking care of all the insurance issues I had.
Keep doing what you guys are doing!! Don't ever change!
You all kept me up to date with the status of my car daily. It was estimated to be completed in 5 days and was completed in 3. When I went to pick up my car I noticed some issues with the paint. They were immediately resolved right then! And to top it off when I drove my car to work the next day I noticed that the inside (which had nothing to do with the repair) had been cleaned and wiped down! Thanks!
I really appreciate the daily updates. I was always kept in the know!
Awesome customer service from Mr. Cameron.
Cameron was great,
Exceptional, even tho I never answer his phone calls, he kept me updated regardless.
Set a date for my due date, and he delivered, very please with his work,
Thank you so much Cameron !!!
Clay was great. He kept me informed throughout the repair process.
Very happy with the service and please with the young man that kept me up to date on the progress thank u Fredia R
Nes was very thorough with keeping me informed on the status of my vehicle. He delivered great customer service.
Nes and Clay were very helpful in getting my car fixed and resolving any issues. Their customer service, commitment to excellence, and professionalism are admirable and should be noted. I am very satisfied with the work and the service, and would definitely recommend them! Thank you for the great work!
Friendly staff, repairs done in timely manner and would highly recommend
I was super happy to get my car back earlier than expected.
Clay is a very professional person, helpful, supportive & shows so much care & concern toward us, his customers. He kept us informed daily while our car was being repaired at Service King. He really gave us a very positive & favorite impression of the manner he conducted business.
We are very pleased with his service.
This is my first experience with SK, very satisfied for the services form your. Especially the way that you guys keep update and inform for every single step had done. I would be refer to all of my friends,relatives and colleagues just in case they need. Just a little suggest is need to put more greeting at the front desk. All overall is 10,Excellent Service
The team was very respectful and clear on the information and process for my car. I would definitely inform firends and family.
Vehicle Make : Volkswagen
Great work. Great customer service.
Outstanding service and support. Thanks, Service King.
They kept us informed every step of the way and it was greatly appreciated ..
Quality of work is terrible . Quality of paint is bad.
Bumper was painted very very bad quality, and it was not placed properly on position, so have s lot of gaps.
Everyone was very helpful and professional.
My car looks as good as new and your staff keep me updated through the process. The job was completed as promised.
Clay was really nice and helpful.Thanks for taking care of my truck..
I am very pleased with the service I received!!! Nes was kind and courteous. He made sure I was satisfied before closing my claim. I'm truly grateful to everyone who helped me. May God bless your business.
Vehicle Make : Volkswagen
All staff members were kind and helpful. Clay did a great job going over all the details and keeping me up to date on everything.
They were great. Quick turn around. Kept me updated. Friendly, helpful. I couldn't ask for anything better!
Your service was great, I really liked the up-date status.I have already bragged about your service to my neighbors, they gave the trailer hitch a ten plus, keep up the outstanding. service.
I am extremely satisfied with the work and the professionalism of Service King.
My repair was completed a week and earlier than projected.
I was texted regularly about progress on my repair.
Nes is an excellent representative for Service King.
My car looked absolutely beautiful when I got it back yesterday! Thanks for taking such good care of it!
Everything went great thanks..Nes kept me updated througout the process..
The people were polite, and returned my car in amazingly clean condition. Thanks.
Very professional folks. Great attention to details and any of my concerns.
The front desk lady was nice, professional. The technician was helpful. He answered all my questions. They updated the status of the car very often. The car was done early, look good. Good job!
Everything done as promised. Thanks.
The repairs were done a day earlier than estimated and the work was very good. I was kept informed of the progress through out the repair process.
Everything was perfect! They did a great job, not only with my car but great customer service. I liked the updates that I received via text message. Everyone that assisted me were very helpful. I will definitely come when needed. Thank you so much!
The service technician was marvelous.
Good service. Good quality of work.
Everything was perfect from the moment I walked in to the time when I picked up my car . Very professional people . Kept me updated about my car . Very happy with the experience . Camron was very helpful .
Everything was great with service king. From the repairs to the service reps.
These gentlemen were honest, quick and efficient. I'd be happy to continue bringing my car here.
This has been, by far, the best service I've gotten in a long time! Great customer service and quick process time. Kept me up to date throughout the whole process. It was A+ service.
Great customer service and well done job I am more than satisfied thank you all
Vehicle Make : Volkswagen
Cameron did a fantastic job! He was always keeping me updated and even rushed my vehicle so we could get it back as quickly as possible! Fantastic customer service!
Nes, the representative who assisted us kept us updated on the progress of the works on our car. The staff at the place we had our car done were very attentive and professional. Cameron was also very professional and his great sense of humor can make the customer happy. awesome team.
Cody did an excellent job communicating the status on a daily basis. Everything went great and the car was ready 2 days before promised. The car looks great!
Kim at the front desk is awesome
Appreciated frequent updates on status of repairs. Very courteous and friendly. Couldn't ask for better service.
It was great being updated continuously with texts
Amazing service from Nate and the whole team. Great communication and he remembered my wife going to Africa on a mission trip.
Exceptional service !!
You guys were great. I really appreciate how you guys kept me informed on my car.
My advisor was extremely helpful. His name was cameron
They were very polite and keep in touch every day as to their progress. The body work is beautiful.
Very satisfied with the service. Great job and very quick.
I would recommend your shop
They explained the repair process and updated the progress daily
My hood has a gap between at the passenger side head light. It's larger than the driver side.
Thank you all for your awesome service. This was my second time visiting you guys and the service keeps getting better. I thank you all for keeping me inform on the process of getting my vehicle repaired.
Excellent workmanship. Excellent timeliness. Would highly recommend Service King Missouri City,TX.
Great job,Nes was great communicating about the status of the car
Cameron was great, he made up for the poor service of the insurance...5 Stars, He is really good at helping and keeping me informed of the status of my car.
Nes was fantastic. I was kept informed of status of my car repair throughout the repair process. I really appreciated the updates!! Also, repairs were completed very timely.
Efficient, understanding and customer focused team with great workmanship.
I have never been to a better auto repair shop in my life!
Keeping us informed each day was really
nice. Thanks for job well done.
Nes, my service guy, texted me almost everyday to let me know where my car was and what was being done to it. He also tried to keep me up to date on when he thought my car would be completed. The car looks good. I haven't checked out my backup sensors yet but everything else looks great. All in all if I ever need any work done I am sure to bring it to y'all. Thanks very much for a pleasant experience.
The service was OUTSTANDING at
Service King!!! Cameron contacted
me with progress updates 24/7! The
car looked perfect - Brand New Perfect!
The entire experience at Service King
was GREAT! We recommend your
company to everyone !
Excellent service from Missouri City staff.Expedited pick up by Car rental company.My SA Cameron Dukes was very helpful!
Very pleased our adviser treated us like family not a client
Efficient , friendly and completed very quickly!
Repairs were done expertly and on time. Every detail was handled professionally and accurately. This shop is run well and it was my pleasure to have my truck repaired here.
Great job excellent service
Service King did a great job. By pre-ordering the parts, they saved me 4 days on the car rental. They sent me daily updates on the repairs and the car looks great.
Cameron was great. Always kept me informed and explained everything really well. Great experience!
Excellent job on the repair. Cameron Dukes was very friemdly, yet professional, which is appreciated. He even helped pass the two hours, I waited for the rental car company, by talking about football with me. Friendly trash talk about teams, is always a good time in my book. Hopefully I never need car repair again, but in the event that I do,I will DEFINITELY use Service King. Yall have earned a lifetime customer. 10 out of 10!!! :D
It was a great experience. I was kept informed as to the status of my vehicle at least once a day. The staff was respectful and professional
Mr. Moreno exceeded my expectations. Please recognize you have
an exceptional worker like him to your team.
Thank him for me. I already did. Thank you. I pray
my car is back and understand your work is guaranteed.
Provided excellent service and made dealing with an accident a more tolerable experience.
Onesimo did a wonderful job. I like how service king updates their clients by text on the vehicles progress. Thank you.
Nes was great. Keep me well informed of my trucks status. He even offered to come in early or stay late so that I could pick up my truck.
I. Was. Very. Happy with my experince. At service king
Very prompt and informative about my repairs.
Thank you for the updates
Honestly you guys did a fantastic job on my vehicle I have no complaints there. But honestly the price of y'all labor was pretty high in my opioion. My parts were 245 the labor ended up being 640 dollars. I think pricing wise in labor you guys are pretty high
This process was seamless, the service was good and my car looks great.
They finished my car ahead of schedule. I appreciate the hard work they did to make it happen.
I like the way I was kept informed via text message on the repair process step by step repairs were done on schedule as promised and very respectful and courteous. Good job!Thank you.
Very satisfied with the customer service. Chad Rogers was very professional and attentive.
My experience with Cody and the staff at service King was awesome! This is the second time I have been an accident, but it was my first experience with service King. I will recommend this shop to everyone. The shop kept me up to date on everything going on with my car. The staff is very professional and helpful. Awesome job!
Great experience. Cody kept me aware the whole process. Would recommend.
Service king did a wonderful job on my car repairs. They notified me with status updates all throughout the repair process. I would recommend and use Service King for any future repairs.
Kept me well well informed on progress.Very professional, job well done.
Good job. Timeliness is very good.
I was 100%. The staff is very helpful, they show you, that they care. I got texts letting me know the update of my car. They finished my car in a very reasonable time. Wow, my car looks so beautiful! Thank you to all the staff. XK. July 12.
Nes was very detailed through every step. I was kept informed and had a very professional and calming experience. From the moment I dropped off my truck to every phone call to the time I picked up my truck I had a great experience. I have already recommended someone I know to Service King; however due to where she lives it will be a different location. I hope she has the same experience (Nes) at that location. ???? Thank you Nes! I really appreciate all your hard work and dedication.
Nes would keep me updated and I really appreciated that! My cat looks amazing!
Everyone was very helpful,kind, and considerate.
They did a good job. Nes was on top of it
The door that they replaced is not working ! the window won't let down
The gentlemen that did our repairs was very professional and great to deal with over the phone.
I was kept informed about my repairs and I received my car back sooner than was told! I will use Service King again! Also everyone was very friendly.
Job well done! Onesimo was very courteous and took good care of repairs. He kept me updated with latest status of repairs.
Everyone was Courteous Kind and Helpful.
Kim came and rescued me from the Rental
Cody, the supervisor, did a great job keeping me in the loop with repair timelines.
Also, the repair job looked beautiful.
It took longer than expected, but we had a rental car so at least we were not stranded while waiting for our repair.
Completely satisfied, will recommend this place.
The team at the Missouri City location is wonderful. Our customer service representative, Onesimo, was very easy to work with and updated us on the progress of the repairs. I would recommend Service King to family and friends.
Good service will recommend
My car was ready when they said it would be. I received constant updates by text and email. Everyone was very professional and polite. They gave me helpful tips and made me feel like a VIP customer. It felt like they went above and beyond but I could tell that this is how they treat everyone. Thank you!
It was very fast and very professional. I was notified about the progress by automated text as well as texts from tech who worked my case. Very easy process.
Very good service and looks everything perfect
A very nice job. Thank you.
Very efficient. My car was fixed in one day. That was a miracle.
My car looks great! Cody was very professional. Kept me informed the entire time! Thanks
Great service! Appreciate being informed throughout.
The trunk does not close as it did before the accident, we have to slam it to get it closed, we'll be bringing it back tomorrow for proper alignment.
Everything was handled vety well. Mr. Onesimo was very well mannered and did a wonderful job. Thank you!
I am very satisfied with the work done. Please share with the Team that the job was well done! Thank you again.
Great job on the Tahoe! I really appreciate how you kept us up to date on the progress of the repairs. It was a very good experience! I'm very pleased with it all! Thank you!
Kept me informed through whole process. Great hours. Easy process. Thanks. Jim Pessarra
Great job - the repairs look perfect!
Vehicle Make : Volkswagen
Great work, super service and quick turn around.
The updates every couple of days were definitely a plus!
Great experience. Very trustworthy staff.
Cody was great to work with. Car was promised to be returned in 3 days. Got in back in 2 days! Completely satisfied with the body repairs. I will highly recommend Service King of Missouri City to all of my friends. Thank you Cody!
Neal really worked hard to accommodate me through other the entire process.
Chad was great. I was very impressed with his responsiveness and he kept me informed the entire time
When calling n 2 talk 2 ones rep the girl who answers the phone just says ok and puts u on hold. Wif she would just tell u up front he is busy with another customer came just leaves u on hold . do I hang up and call back and she then tells u he with someone else but no she leaves u on hold . we r busy as she is but tell me up front my 1st phone call he is with someone . b she had an attitude because I was upset she talked the way she did. Any way other than that every thing was ok thank u
Completely satisfied with the service.
I was well kept up to date on the repair process thanks to Onterio.
It appears to be a job well done.
Our Service rep Nes was GREAT! However one of the managers was unprofessional and dismissive. Cody the manager left me and my family in a bind. His behavior is a poor representation of Service King.
Did a great job and kept me informed all the way thru the process.
Service King has great communication skills! I really enjoyed the text updates on my cars process.
Very good, efficient service.
The guy that helped me out was the best. I haven't had customer service like that in a long time... Chuck was awesome. Fabulous to work with he was very helpful and polite A-1 service
Everything was great except they didn't paint it hit pink or purple like I requested. :)
Well done job everything was great I had no problem at all they kept me updated everyday. I highly will recommen
Nes, was so helpful. He was reassuring that my car was in good hands, and it was all true I'm glad I went with service king. Nes was the gentleman assigned to my case and he really showed a great deal of pride, customer service. THanks Nes.
Receiving the progress every day was great