Service was great!!! Thank you
Keeping me informed of progress
I really liked being updated on a regular basis so I did not have to waste my time calling to check on the progress. Very satisfied!!!0
Was kept informed every step of the way. Ness was extremely helpful
Clay was awesome and very responsive!
Fast and excellent service. Great communication during repair process. And Clay Tidewell was very knowledgeable, help and courteous. Thank you
Very happy with service! 10 out of 10
Vehicle Make : Volkswagen
Clay is great at communication!
I really valued the communication that was provided to me by Ness during this process. He was very professional as well as concerned and treated me like a person and not just a customer (there is a difference). The service that I received during this process made the ordeal of wrecking my car bearable! Thank you and I thank Ness and Kimberly (?) who was the young lady who I spoke with several times on the phone for great service!! Mary M
Car was as it was when I purchased it.
The car was washed and ready to go.
There was one thing I noticed after I got home the side steps were not cleaned off. There was a lot of gray dust or or gray water drips on both steps.
The service was great and my car looks good. The only thing was there still was orange tape where they repaired my vehicle.
I would use you again.
Supper and excellent service
Yes great communication and such a quick repair thank you guys! Clay is the BOMB.COM
Appreciated that the repair was completed right in line with the initial time estimate and that you kept me informed all the way along. Also very pleased with the thoroughness and quality of repair.
I really appreciated the daily texts updates.
like your everyday updates
Vehicle Make : Volkswagen
Great service. Excellent communication. Very pleased with the repair.
Nice service and excellent job
Extremely pleased with the entire experience.
The team was very professional and kept me up-to-date with the ongoing process of car repair. From drop off to pick up we were very satisfied.
Clay was very good about keeping us up to date on the repair.
We will definitely use Service King again!
They kept me informed and were very pleasant
Clay provided excellent service and made sure to send me periodic updates on the status of my truck. My truck was even completed a week ahead of time! I highly recommend this location for collision repair.
Delivered when promised, kept up dated, auto very clean, really a good experience with your company and staff.
They fixed my car quickly and were friendly. Great customer service will definitely use them again
The best part i love about the service king is the comunication every day ablot the avance of you car
Great service,great team.they kept me up to speed on all steps of the repair and made it look easy.
They did a great job on the whole project from start to finish
I was very impressed with the level of communication through the process as well as the quick turn around.
I was received immediately and the quote process was painless. Getting a rental car was easy for pick up and drop off. Picking up my car was timely, checking our was quick. overall service was excellent!
Looks great and done quickly!
Thanks for keeping me informed on the status of the repair s being done on my car. Workmanship was excellent.
Clay was great. He explained everything and helped correct a few minor issues when I picked up my car. Great customer service.
Vehicle looks great! Scott kept me informed and the vehicle was delivered when promised.
NES was very good customer service person and soft speaker. I really happy with Service king. Thank you.
Great staff: impressed at the quality of workmanship. Would recommend this place/
There is one small spot on the right rear quarter panel. I will schedule an appointment soon.
Clay and the team kept us completely informed through the whole process and delivered our vehicle to us on time and washed! Clay was very helpful in analyzing the problem and getting things accomplished.
Appreciate the professionalism and timeliness of your workmanship
Excellent service and good job. I wouldn't go anywhere else.
Clay and Scott were wonderful!
No one likes to go to the experience of having to have a car repaired but thanks to Service King the experience was made much easier. This includes everything from understanding what was to be done how it was to be done and when it wad to be completed as well as getting necessary transportation and other requirements while dealing with getting the car repaired was very helpful and appreciated. Thanks
Successful. Scott was outstanding!
Scott was very professional & helpful in keeping us informed on the progress of the repairs. Repairs were completed earlier than promised. Very satisfied.
Such a difference. A service retailer calling ME to let me know daily status of my repair. Great staff. Hope not to HAVE to come back' but Will if I need repair to my truck. They washed it and shined the tires too. FAR OUT!
Great service! My car looks amazing and I was updated throughout the whole process and it went so smooth. The people were very polite and helpful with any questions that I had!
It took my car a month to get fixed and there were absolutely no complaints everyone I talked to was great and helpful. I primarily worked with Coty through this process and he kept me up to date as often as possible. I can tell that a great job was done on Lucy (my car) they took great care of her. I just want to say that you for all the great work that you guys have done. This was absolutely a great experience.
Excellent work and superior customer service.
I am so happy with the good work and experience they have good company
John the manager is very knowledgeable and followed up with me on my car every time changes were made to keep me updated. I have never received service so great!
Thanks for following through with the time frame of the vehicle readiness and keeping me informed every step of the way.
I will definitely use service king again!
Nice workers. Did good job.
I appreciated the constant updates on the car. Just my first day with the car back but so far so good!
Good work completely satisfied
Clay Tidwell was very helpful and a pleasure to deal with. Will recommend your services to others needing body repair.
I am satisfied with the work and the staff.
Mr. Clay Tidwell was very informative and professional. He explained the process that I was about to go through with my vehicle. He even gave me estimates on some future work I may have done to my car.
great service and very satisfied with the results
I was very pleased with how friendly every employee I came in contact was. Also, I was happy to be notified everyday of the status/progression of my repair. Great job!
Very professional. They kept me updated on the repairs during the entire process. My car looks great! Just had one concern but other than that I was pleased.
Very satisfied, good work.
Kody was extremely helpful; keeping me informed about the progression of the repair work. Very satisfied with the end results.
Clay, was great!! He kept me informed by text and email. He provided great customer service and even when I felt like i was getting on his nerves he never showed it.
Thanks Service King
Like the way my car is. Thank you very much
Great job at keeping me updated through the repair process. Friendly
Very professional and excellent service..
I was so impressed with how quickly everything was taken care of. The text messages as progress was made were great and kept me from having to call and find out status reports. Having my rental car also arranged by Service king made my DAY! I LOVe that I didn't have to mess with that portion at all.
Clay was extremely professional, patient, and friendly! He is definitely an asset to your company!
It's way I found it and good enough to see my being fixed precisely. Specially, respecting customer was special. Thank you and God bless you
The service was great and they notified or contacted me through text or via phone to let me know the progress of my car everyday. Very professional staff.
I was very pleased with the service that Clay and the folks at Service King delivered.
Great customer service! First time customer will really recommend and come back in the future if needed. Best service ever.
Nes worked on my vehicle and he was great!!! Fast, readily explained everything and was always available to answer questions. Not to mention, he got my vehicle done early! He made tge stressful experience of getting your car repaired into less of a headache and for that he is appreciated
Need to finush early enough to get clients called with tome for them to arrive before closing time. I had to ddlay vehicle pickup until the following am.Not enough time to get to Service King with evening traffic.
The best customer service. Fast,friendly and excellent work.
GREAT SERVICE! Awesome people!
Clay did a very good job keep me posted on everything that was going on with my vehicle. It was ready when he said it would be they even clean it for me. No complaints from me at all will recommend Service King to friend. Kathy Darkins
The service was great and I was updated ever step of the process as my car was being repaired my car looked like New when I did receive it back. Also the estimated date of completion was Friday but it was done a day earlier so that is a plus.
The service was phenomenal, I will definitely recommend you all to my friends and associates, Clay took great care of me.
Excellent service , extremely helpful staff , Clay was amazing , very fast and efficient
Excellent customer service. I was frequently updated on the status of my truck repair. I hope I never need a body shop again but if I do it will be with Service King in Missouri City, TX.
Clay was very helpful I would def bring my car back if anything ever happens
Line of communication was excellent. Job well done.
Looks like a good job with repairs. Done ahead of time and kept me in the loop the whole time.
Clay did a great job from start to completion and kept us well-informed during the process. Thanks for a job well done!
Great service .Our advisor is great and knowledgeable in all transaction .
He gave us a great confidence that Service King will ensure that our car will be in Better shape
A very swift and high quality repair. Good attention to detail and helpful and professional staff. A good experience overall
It was personally difficult for me in the beginning but your manager and entire staff had so much patience with me that n making the decision to utilize you company for my repair on my car. Terry Maria, the technician that completed the repairs was a major deciding factor as he assured me of his knowledge and ability to get the job done to my satisfaction and with that, I let my faith help me to trust in Service King! To God be the glory, my car came out amazing! Thank you all so much for excellent customer service and excellent work!
The work was done well and service was top notch. Only thing is that there is tons of dust shop / paint throughout the car.
Otherwise good job!
Excellent service. I will recommend your place to my friends.
I've never had such great and considerate service before. Being updated daily was a great plus, and the speed and professional service in the shop was outstanding. I will not hesitant in recommending Service King to everyone I know. My car looks better now than when I first drove it off the dealer's lot! A thousand thanks to the whole team and toNes, my contact.
It would be nice to have a customer coffee station and more comfortable waiting area while customers wait. Everyone was friendly and professional.
Service kind staff was very hospitable. The over all service was quick, easy, and smooth.
Clay was very personable and I loved the update by text on the progress of my vehicle repairs.
****) I was notified that my car was fixed via text message with barely enough time to pickup before closing, then by phone after closing hours. (I have to pay for my rental car every day after Service King notifies Allstate they're done fixing the car).
2) When I called back to see when I could pickup my car, the customer service lady said I have to wait until the next day if I couldn't get there by 6pm, which wasn't possible. After calling Allstate and learning they would charge for my rent car, I called Service King back. Thankfully, I got the service tech on the phone who originally called me, and he said he was working after hours so I could pick it up.
3) After I arrived the service tech informed me I could drop off my rental car keys at Service King to avoid late fees with Enterprise, but since nobody told me that over the phone or in person when I dropped the car off, I assumed I had to drop off my rental car at the Enterprise where I got it, so I didn't bring my rental car to Service King but instead had someone else bring me. I had to go back home to get my rental car, then drive back to Service King. Thankfully, the service tech stayed after working hours to wait for me because of the inconvenience.
4) When I first arrived at Service King to pickup my car, there was a big crack on the windshield that was not there when I dropped the car off. Apparently it happened when they put the car in the oven to dry the paint, according to the tech. In any case, nobody noticed it before calling me to pickup my car. Now Allstate is sending someone to my house to replace the windshield. Thankfully the service tech took care of scheduling this appointment and he owned the mistake on the part of Service King.
Although I think these inconveniences could have been prevented, my service tech "NES" was polite, helpful, apologetic, and accommodating. He is a great employee and I informed him of everything written in these comments.
Informed with status all along the way and service advisor was very well experienced in explaining the details of how the repair is getting done.
Very satisfied with the excellent service. Good communication, prompt service
Nes did excellent job with letting me know the status of my repair from start to finish. Excellent customer service!
Chris was outstanding with the service, communication and managing the work. My truck looks better than ever.
Very satisfied, excellent service
Service King did a great job on fixing & painting the rear of my SUV. Now my rear of my SUV looks flawless. I am very pleased with their best job. However, they must forgot to wipe dusts off from inside of my rear SUV.
They completed the repair sooner than they forecast. Appreciated the updates and the telephone calls. They showed genuine concern and care. A job well done!!
Ness was extremely helpful and made sure to call me with updates. I thoroughly appreciate his proactive approach!
Onesimo Moreno, the service manager did an excellent job coordinating the job of repairs.
I loved the communication from Nes. The work was done in a timely. Love the staff was very professional.
Good job keeping us informed!
Clay was very nice and respectful. I'm really thankful for his service. It also helped that there were updating text messages as to where my car was in the process.
It is making a noise when I drive plus it made a click noise when I turned to park it
Commitment to the customer and keeping the customer up to date on their repairs very helpful and friendly Thanks for your hard work
Completed before estimated delivery time
Clay, was AWESOME! Repairs were done a WEEK earlier than expected!
Ness was fantastic! He helped me out before so getting him again I knew that I was in good hands. He kept me updated on the time when my car was going to be ready and everything.
Very impressed!!!!!!! Loved the updates! Car was ready early!!
Nes, my service person was very knowledgeable. Helped me get deductible reduced ! Nice job on repair .
Amazing updates throughout the process. Communication key to great customer service
I am so thankful to service King for the the excellent work they have done for my car especially in time
The service was excellent! However the quality of repair was not as good. I'll be back in Tuesday to have the staff review our concerns and make the appropriate repairs.
Amazing service and done before expected
Your team was very professional, informative, and quick in the service. It was awsome how quick the turnaround was, the work is very professionally done.
Good experience. Satisfied with the customer service. Repairs were gone on time as promised.
Appreciate the excellent work and service fron Service King. Keep up the good work. Thank you.
The repairs made were awesome. The vehicle has been repaired, and it looks brand new once again. Outstanding job. Merry Christmas to all at Service King, I have another vehicle that requires body work & paint. I will be back.
Thanks to all of your team who helped make bme be very satisfied. It was a great fix my vehicle experience. Customer service and work done get many thumbs up.
Clay Tidwell handled the process professionally. Kept me informed every step of the way. Thank you, Clay.
Very good job and very nice to customers
Great service, very helpful. And always kept me informed on the status of the repairs on my vehicle
Very good srevive. General manager was very accommodating.
Thank you for taking care of all the insurance issues I had.
Keep doing what you guys are doing!! Don't ever change!
You all kept me up to date with the status of my car daily. It was estimated to be completed in 5 days and was completed in 3. When I went to pick up my car I noticed some issues with the paint. They were immediately resolved right then! And to top it off when I drove my car to work the next day I noticed that the inside (which had nothing to do with the repair) had been cleaned and wiped down! Thanks!
I really appreciate the daily updates. I was always kept in the know!
Awesome customer service from Mr. Cameron.
Cameron was great,
Exceptional, even tho I never answer his phone calls, he kept me updated regardless.
Set a date for my due date, and he delivered, very please with his work,
Thank you so much Cameron !!!
Clay was great. He kept me informed throughout the repair process.
Very happy with the service and please with the young man that kept me up to date on the progress thank u Fredia R
Nes was very thorough with keeping me informed on the status of my vehicle. He delivered great customer service.
Nes and Clay were very helpful in getting my car fixed and resolving any issues. Their customer service, commitment to excellence, and professionalism are admirable and should be noted. I am very satisfied with the work and the service, and would definitely recommend them! Thank you for the great work!
Friendly staff, repairs done in timely manner and would highly recommend
I was super happy to get my car back earlier than expected.
Clay is a very professional person, helpful, supportive & shows so much care & concern toward us, his customers. He kept us informed daily while our car was being repaired at Service King. He really gave us a very positive & favorite impression of the manner he conducted business.
We are very pleased with his service.
This is my first experience with SK, very satisfied for the services form your. Especially the way that you guys keep update and inform for every single step had done. I would be refer to all of my friends,relatives and colleagues just in case they need. Just a little suggest is need to put more greeting at the front desk. All overall is 10,Excellent Service
The team was very respectful and clear on the information and process for my car. I would definitely inform firends and family.
Vehicle Make : Volkswagen
Great work. Great customer service.
Outstanding service and support. Thanks, Service King.
They kept us informed every step of the way and it was greatly appreciated ..
Quality of work is terrible . Quality of paint is bad.
Bumper was painted very very bad quality, and it was not placed properly on position, so have s lot of gaps.
Everyone was very helpful and professional.
My car looks as good as new and your staff keep me updated through the process. The job was completed as promised.
Clay was really nice and helpful.Thanks for taking care of my truck..
I am very pleased with the service I received!!! Nes was kind and courteous. He made sure I was satisfied before closing my claim. I'm truly grateful to everyone who helped me. May God bless your business.
Vehicle Make : Volkswagen
All staff members were kind and helpful. Clay did a great job going over all the details and keeping me up to date on everything.
They were great. Quick turn around. Kept me updated. Friendly, helpful. I couldn't ask for anything better!
Your service was great, I really liked the up-date status.I have already bragged about your service to my neighbors, they gave the trailer hitch a ten plus, keep up the outstanding. service.
I am extremely satisfied with the work and the professionalism of Service King.
My repair was completed a week and earlier than projected.
I was texted regularly about progress on my repair.
Nes is an excellent representative for Service King.
My car looked absolutely beautiful when I got it back yesterday! Thanks for taking such good care of it!
Everything went great thanks..Nes kept me updated througout the process..
The people were polite, and returned my car in amazingly clean condition. Thanks.
Very professional folks. Great attention to details and any of my concerns.
The front desk lady was nice, professional. The technician was helpful. He answered all my questions. They updated the status of the car very often. The car was done early, look good. Good job!
Everything done as promised. Thanks.
The repairs were done a day earlier than estimated and the work was very good. I was kept informed of the progress through out the repair process.
Everything was perfect! They did a great job, not only with my car but great customer service. I liked the updates that I received via text message. Everyone that assisted me were very helpful. I will definitely come when needed. Thank you so much!
The service technician was marvelous.
Good service. Good quality of work.
Everything was perfect from the moment I walked in to the time when I picked up my car . Very professional people . Kept me updated about my car . Very happy with the experience . Camron was very helpful .
Everything was great with service king. From the repairs to the service reps.
These gentlemen were honest, quick and efficient. I'd be happy to continue bringing my car here.
This has been, by far, the best service I've gotten in a long time! Great customer service and quick process time. Kept me up to date throughout the whole process. It was A+ service.
Great customer service and well done job I am more than satisfied thank you all