Probably the best customer service experience I've had in a long time, and I don't mean just with automotive related procedures, I was shocked at how quick efficient, kind and professional everyone was thank you so much!
Excellent service and repair job
I wish my car was better taken care of while getting repaired. My car was extremely dirty in my driver side carpet. Found scratches on my car. Was told that it was there already because its under the paint and that my car was repainted which is untrue because I can feel the scratch. There was damage to my rubber door trim and was told my car is used and was already there from wear. Which is untrue.
They where great..family fantastic service
Did a terrific job-certainly would highly recommend to friends/family ????
Office staff is wonderful and I liked the text updates regarding the status of my repairs.
Everyone was very professional and went over the process thoroughly...the whole process was painkess
you were very professional and friendly.the car was fixed very well.
I felt that the people at Fix Auto were completely trustworthy! And I didn't worry about anything they said. I just knew that it be taken care of and that everything would be okay! And mechanics were friendly... everyone was kind there. I just wish it was close to my house but you can't have everything!
The estimated completion time was pushed back three times and I only received notice on the day that the repairs were supposed to be completed. The repair process seemed like a disorganized mess. Very little concern for customer satisfaction. My car was at this shop for a month and I had no idea when it would be finished.
I felt informed all the way through. It took a little longer than expected but the finished job looks great
Thank you all for taking care of my car for me
Organized, polite staff, attentive, explained things well. Made a negative experience more comfortable.
The emails were a big help in this process, I really loved the fact that I was informed on every step of the way as my car being fixed.
Excellent service through the whole process
I came in for auto repair due to a hit and run and they got my car to where it used to be. Car looks great and they kept me informed every step of the way. Their guys do a great job in the shop and their customer service in the office is great. Good place to come if you need some work done on your vehicle.
Great follow up, nice people, quality work.
My car looks good again thank you for the good work
Great customer service and definitely would recommended this place to anyone for their fix needs.
Thank you for having the car fix on time . I really apreciate the hard work that was put in. Happy hollidays
Received numerous updates but they weren't clear that the car was ready for pick up. Maybe because of the Thanksgiving holiday. Otherwise they were great to work with.
I did not successfully make an appointment through online schedule, but they still took me on a Saturday. They fixed it and it looks great, thank you.
Work was done at time specified and also did minor work out of what's supposed to be done. I appreciate the courteous, friendly, and helpful staff.
Thank you for the great service!
Good job like always...thanks for taking care my car..n always helping the community...
I appreciate the staff for being great to me despite my less-than-pleasant attitude. I was really stressed but you guys were very understanding and got me on my way quick. thanks again, I'll come back for the great work.
Love you guys! So great to have my car back. Thanks!
Pampering the customer with efficient and effective service. Don't ever change that
Great job everyone! Appreciate the awesome work and customer service!
When my car was delivered after repair, it still had a little scratch apparent on the same spot where the repair work was done. It appeared to me that the repair was suboptimal or substandard at that point.
Everything was professional even with a system outage. Thanks for washing the car also that helped alot.
The trunk is still bent on the lower passenger side and still and still very difficult to close and secure with having to exert a lot of force.
Fix auto helped to repair my toyota in a very professonal manner. They kept me informed on the progress of the repair on a dsily basis. I am very happy to have dealt with Fix auto . Gil
Everyone at fix auto was professional and courteous. They had my car up and running exactly when they said they would. I would definitely use them again.
I'd have preferred the option to mark that I have a question rather than just yes or no.
I think that a part is missing from my car - but I'm not sure. I need to do some research to find out.
When showing my car to my Dad & boyfriend, they said, "hey! they are missing the fog light bezel!".
So I am researching on line as to if every car has them or if different models do etc.
IF the car didn't receive them because they were not there at the time of the incident, that would be because they were not there when it was picked up from Fix Auto last month when the other work was done.
I'll do research on my end but I'd also like a call & research done on Fix Auto's end.
It looks great though otherwise and I've been happy with both times that I've dealt with Fix, I just need to find out about the (possibly) missing part.
Very satisfied with customer service and quick repair work.
This is the best place by far of any auto repair center ever. They are all professional, curtious, and perfectionists. They do everything so perfectly. From the moment you walk through their doors, you can easily see that they care about those they serve.
I really liked the email updates every couple of days.. Kept me in the loop and thank you!
Everyone there was friendly, professional , and communicated with us on the entire process. Great experience. Thank u for the care u put into your work.
Vehicle Make : Volkswagen
Missing a under cariage cover that was not replaced nor did they even notice . I had to point it out. Car interior had fine dust all over dash, windows were dirty and spoted by water. The work itself was very good . I just think they should know what's missing...
The team was very courteous. They communicated on a regular basis. They were eager to answer any questions. They cleaned my car afterwards which was a very pleasant surprise. The repairs seem to be of good quality and they gave a lifetime guarantee. The shop area was also clean and the space was well organized.
There is a big scratch on the front of my van, and it wasn't there b4 I dropped it off, I thought it was just dirty but I have washed it several times since I picked it up and it won't come off
Horrible customer service at the north Hollywood location I took my car back . The guys were total jerks
After I paid for my repairs and drove off, I remembered that my drivers side window was broken and would not go up. So I went back to fix it, explained the issue, and they got the window up for me. I appreciated it.
Only had a missed communication with you company with Gabby because she send me a email 6 days (on 05/12/16); after that my car was ready on 05/06/16, but thanks Jose fixed everything. Only Geico approve me while my car is in your business to fix the little cracked in my front windshield and they can't fixed!!! But I 'm in communication with Jose from Geico!!!
Everyone was very nice, courteous and professional. Thank you
Loved the customer service ...
Thank you! The car looks great! You did a good job!
I want to especially make a note that the gal in the office yesterday (5/12/16? was extremely professional and kind. I was super frustrated with the rental car company because of misinformation from the rental car company and Geico. I, sadly, embarrassingly, took my frustration out on your employee(s) and they were all very patient and helpful. As for my car, it looks great! I just really wanted to point out that (I'm sorry, I didn't get her name) was very professional and kind. Thanks! Oh, and Jose really needs to record a new message on his phone as it's very garbled and hard to decipher.. ;-)
Excellent work and customer relations
I was really impressed by the professionalism of the staff at Fix.
Great job from the second I walked through the door all the way to the finish line. Appreciate the updates, excellent customer care, and my car looks back to normal!
Great customer service :)
I was extremely happy that you guys communicated via texting and keeping me posted with the status of my vehicle
Vehicle Make : Land Rover
They did an amazing job, my car looks like new. Very nice to deal with and on schedule.
Thank you for the great service! Thanks
Amazing experience I had with Fix auto, I had damage on my front fender, front driver side Bumper and driver side mirror, I dropped off the car in the morning, they had a rental car ready for me and by the end of the day my car was ready like brand new. I could not ask for more.
I will recommend them 100%
I am very pleased with the entire Fix Auto process from start to finish! All of the staff were very courteous and professional. I would recommend Fix Auto to anyone who needs to have their vehicle fixed. I only wish that all businesses operated the same way as Fix Auto. Thank you all for a quick and painless experience!
Excellent job on repairing my car.I am very happy
Very happy costumer thanks very much
Jose, Gabby and Danny were all friendly and helpful. Danny even dropped me off at my house. The car looked perfect afterward, and I appreciate that they found a new OEM replacement fender. Thanks for excellent service!
Everything is great, thank you.
I wish you guys were open on Saturdays for pickup. The regular business hours restriction is difficulty. Also, there is a large scratch in the leather on the drivers side seat. This was not there before. Other than that it was great.
Good job.. very satisfied and good service..
i will deffenetly recommen it and be back my self on another occasion
True rock stars. Fast, easy, and with quality work that could trick the finest magician. Fix Auto Sun all the way.
I did not like the messages received by text. They were inaccurate and seam pointless. Other than that, I did like that when I had a complaint about my car being unfinished they were quick to fix and finish any undone work at the pick up.
Friendly, thorough, professional and honest.
Great work! Courteous staff!
Danny and Abby went above and beyond my expectations! I sincerely appreciate the high quality service I received. Thank you!
Very friendly staff, very professional and quick to repair! I will definitely recommend Fix Auto to my friends and family.
Everyone was polite and friendly, the repair looks seamless & it was done faster than I anticipated. Thank you!!
You are the best!
And everybody are so friendly!
God bless you all!
Everything seems to be running just fine. Job well done guys! Thank you for all the hard work.
Everything was just fine!
Very good job
I'm so glad
Thank you !
100% professional, no complaints.