It would have been nice to go over/examine the car with the ABRA rep at the time of pick up because we have noticed several problems when taking the car home.
ABRA went above and beyond in repairing my car! Thank you!
Greatly appreciated how professional and personable every person I met at Abra was and how communicative Anthony was about what stage you were at with repairs. Also appreciate how easy you made it to deal with the insurance and rental car companies. The car looks great! Thanks to all involved.
Thanks for great communication and for repairing my son's car so quickly!
I was so pleased with the service I received from the estimate to the delivery of the repairs made to my car.
Superior Customer Service (which is rare these days)communicating with me on where my car was throughout the repair.
Dale is top notch! Cindy is extremely friendly and gets the paperwork processed instantly. I am so pleased with my repair. To tell you the truth I, was sort of dreading taking my car in because I was thinking I was going to be without my car for at least a week and I would be the one having to reach out requesting updates. NOT the case with ABRA, I had my car back in two days! You can't tell what they did, it looks brand new. Thank you so much! I'm going tell everyone about my excellent experience. -Susan
My experience with Abra was nothing short of fantastic. They were polite, friendly, took care of the vehicle very quicly and provided almost daily updates through email and phone calls. Special mention to Cindy and Anthony for going above and beyond, highly recomended!
Everyone was extremely friendly and helpful; I knew at all times what to expect, what the current status of my car was, and the speed of repair was phenomenal
Everyone was very friendly and helpful. I was pleased to have a CLEAN car when I picked it up. And you finished it so fast! Thank you so much!
You have had my car for almost two months for a fender bender
Appreciated communication and repairs were done in a timely manner.
Absolutely the best customer service I have experienced, keep up the great work!
Fast, efficient, as expected
above and beyond my expectations
Excellent communication and the results were quite good.
I very much appreciated the integration of ABRA, Progressive, and Enterprise. It made my life much easier.
The whole experience was great. From the very beginning when Anthony looked at my car. Everything was so straightforward. I really liked the daily updates. That put my mind at ease about the progress.
It took a while to get booked - you guys are busy!! - but once I was in the system it was all rock 'n roll from there.
The repairs were done in a timely way, and the staff at Abra was very helpful. I am very pleased with my auto repair and the service. Thank you.
Vehicle Make : Volkswagen
Abra in Boulder, Colorado has our utmost appreciation for the excellent service and communication they provided. In addition to the repair of our vehicle being jflawless, Anthony called nearly daily to update the repair progression. Shortly after car was inspected and driven off lot, my daughter reported that the car would not startt at a remote location. Without hesitation, and at rush hour no less,, Anthony went to her rescue and jumped started the car. . As concerned parents of our college aged daughter, we were relieved that he was able to relinquish our worries. Unbelievable service!! We will highly recommend Abra to anyone needing your service. Thank you Abra and Anthony!!! We are so very grateful!!! Mary Alice and Ibrahim Reda
I cannot tell you what a great pleasure it was working with you. The updates and manners of the staff was so appreciated. Being a senior citizen this is not always the case.
Again thank you.
The staff were very courteous and I was kept informed of the progress in a timely manner. However, the bumper has one place where the fit is not good. When my schedule allows I would like to have Dale look at it. Thank you,
Always friendly and great attention to detail.
DALE and the entire team at Abra were great. I am satisfied with the level of service and repairs and would recommend Abra to others.
You were amazing! From the repair work to the return of the car to the care of the car! Thank you!
Great service, communication, and result so far has been perfect.
Wonderful service. Finished the job sooner than expected.
Good work. Need better assessment of work schedule/load for assessing ETA for repair.
Excellent customer service!
Everything went smoothly and my car is back to its beautiful self. I've had my PT-Cruiser for more than 15 years and it's looking as good as new!
So nice of you to clean the interior of my truck cab, which did need it. "A" for you.
I am very happy with the service! My car was ready earlier than expected and I am so pleased with the result. Dale kept me up to date with my cars progress on a regular basis. He worked directly with my insurance company to make sure I got the best deal possible. Thank you!
We were very happy with the professionalism of Dale and the team at Abra in Boulder. The work was estimated at 3-7 business days and it only took 2. We were able to pick up the car Friday at 5pm after dropping it off Thursday morning. Car was clean and repair was great. Will definitely consider returning if the need arises. Only issue to mention was that a stack of quarters in our console was mysteriously gone when we picked up our car. Only a few dollars but......
It started off great, however the right expectations were not set accordingly. I was given numerous dates to pick up the car and was left in the dark numerous times with me having to call back for an update. I will be providing feedback via social media as a I can say this was sub par customer service at best.I personally work in sales and can say that if I provided this kind of customer support I would be without a job. The car itself looks great, but the golden rule is to always under promise and over deliver. I look forward to the conversation.
Friendly folks and quality work
Thank you all so much for your hard work. It is really appreciated. Happy having my KIA back with me.
Vehicle Make : Volkswagen
Tip quality service. I especially appreciated the clean car and very friendly service on Saturday.
Wonderful job, start to finish. I relialised from my estimate through
the completed job that my satisfaction was
very important to them. 200% satisfied!!
Thank you for finishing the car and bringing back to almost new! Anthony was great to work with.
Thank you for great service!
Vehicle Make : Range Rover
Great communication, professionalism and care!
Thank you for the excellent service and work
Great job from start to finish! Thanks.
Great job. Part repaired makes car look like new. Everyone friendly and helpful to deal with. I really appreciate how you cleaned the car inside and out. Thanks so much!
Vehicle Make : Volkswagen
Very happy I brought my car to Abra for service. Efficient, friendly, very customer-service oriented team. Kept me up-to-date on their progress daily. I would highly recommend them.
You were all very helpful in a very stressful situation.
Thank you for keeping me updated on the progress. Excellent communication! Repair work looks good! Also happy with speed of completed work.
Well managed experience,great service.
they kept me up to date on the progress of the vehicle and were extremely helpful and considerate. They also accommodate arranging for your rental car to be there when you arrive. ***** stars
quick service, and great results. the staff was very friendly and knew what they were doing.
One note though, with such a long wait to get in, it may be time to think about expanding.
My service was thorough and professional. I would recommend them to anyone.
I found the staff very helpful and guided me through the process attentively. The regular calls and emails kept me up to date regarding progress. The car was fixed perfectly and I would be happy to recommend ABRA to friends and family.
As always a great experience with staff at Abra
Great people, great work! Thanks ABRA!
My truck looks fabulous. Thanks
Job was done on time and the car looks great!
The updates on the progress of my Honda's repair was greatly appreciated. Now I'll have to get the rest of the car to look like the fabulous new hatch. I do have one issue with the key. I didn't notice until I got home on Friday that it was coming apart and the unlock and lock buttons were loose.
The Abra Auto Body team did a terrific job repairing my car in less time than originally estimated. Eric, Anthony and Cindy are delightful and professional. Fortunately, they have been there to repair my car twice over the last couple of years. I will always highly recommend Abra!
I appreciate the continuous communication from your shop to me
They get a 10 for customer service.
The repair were not done correctly and the whole repair was unbelievably
sloppy. I will bring the car back ( with great annoyance ) on Monday to have the repairs done correctly.
I can't believe anyone at the shop would sign off on the volvo!!!
Great customer service. Kept me informed regarding every step of the way. My car looked like new after I got it back. Wonderful, kind service. Recommend them highly.
Dale is very low key and good at his job.
Not pleased with the way the front bumper was re-attached to the car. Plastic screws are missing and the ones that are there are loose and don't attach properly. Center plastic cover beneath the engine is for a Subaru Legacy and not an Outback. Plastic covers beneath the engine (on both sides) are torn, which tells me they are used parts. Paint job was mediocre - green paint was left on the black part of the bumper. One of the metal screws that attaches the license plate to the front bumper is not what was on the car when I brought it in - a rusted old screw was used instead. Interior leather was very dirty and needed to be cleaned. However, I am pleased with how the engine vibrations seem to be fixed. I also appreciate the frequent updates on repair status that I received from the representative.
Good customer service - appreciated being kept up-to-date.
Done before promised, had daily updates and calls. Very professional, would definitely recommend.
My left window no longer goes up smoothly, it randomly stops, clearly an amateur mistake in the repairs for which i should receive a discounted rate.
I think your attention to detail by including the customer in the process with nearly daily updates and ease of the whole mess that involves auto damage could be a class in excellent business management. I will recommend ABRA to any friends who need repair work done.
The work itself is also top notch. Kudos to your repair technicians. Nice job and thank you!
I received excellent and prompt service from my initial inquiry through completion of my vehicle. Within 10 minutes of stopping by to inquire about about service, Jerry was assessing my vehicle. I was not told I needed an appointment or to call back at a certain time. When bringing my vehicle in for repairs, Cindy at the front desk quickly introduced me to Anthony who was very communicative about its progress. The work done was excellent and communication far exceeded other auto body shops in my area.
Great job but I took a long time to get an appointment to get the car fixed.
Dale Huddle did a great job on time. Kept us informed Thank you much, Olga and Misha Plam
The team at ABRA were excellent - the work was great, ready ahead of expectations and the communication throughout the process was terrific.
Need to reattach emissions sticker and toll/HOV switch to inside of window that was replaced as part of State Farm claim.
While my experience with body shops is very limited I was very impressed by the amount of detail paid to every aspect of my contact with ABRA. I was greeted immediately and was told what to expect and who would be taking care of my car. I was then introduced to that person, Anthony, who then walked me out to my car to inspect the damage and explain what needed to be done. I was given progress updates by email which I found helpful - I was given the choice for opting out of these updates but I did not. ABRA also arraigned to have a rental car for me while my car was being worked on. Of course the most important thing was how the repair was done. Not only was it perfect but my car was detailed too - it looked as good as it did the day I bought it. Thank you all at ABRA.
The work was well done. However, it took 9 days to repair it and the bra guy was on vacation so that will make it 10 days total. I paid for the rental car myself so it got expensive. but I am very satisfied with the work!
Loved being kept up to date on what was going on. I was told this would happen and it actually was. Thanks for that.
The repairs were done in a timely manner and everyone I interacted with was extremely friendly!
I have some serious concerns about the work quality and will bring my truck to your Boulder shop tomorrow morning.
I really enjoyed the updates and the fact that I didn't have to leave messages. I always spoke to someone live when I called. Much appreciated.
Thanks to all for a Jo well done. The semi-custom :o) looks a perfect match. Thanks for the great job and pleasent experience.
Everyone at Abra was very friendly and went the extra mile to make sure I received the help I needed. Anthony was great at living me status updates every couple days on my vehicle!
Truly excellent service I've been very satisfied with all aspects including the ease with which my rental car was dealt with and I recommend Albra.
Loved that you sent status update. Car looks brand new. Did a great job. Very satisfied.
Excellent customer service!! Professional operation all around! Great experience. I'll be back!
Best care my car has ever recieved!
I was satisfied with the repair and timeliness it was done. However a little disappointed to find trash from Abra in the bed of my truck when I got home. Also for some reason some of the pieces of my Jack Assembly where out and rolling around in the back seat of my truck.
In addition to the fact that your customer service representative who greeted me yesterday when I came to pick up my car justified the quality of your repairs immediately and left me with the impression that what was most important about the repair was pleasing the insurance company, not the owner of the vehicle... I thought the workmanship was mediocre. The replacement bumper does not seem to fit exactly right. It is not aligned properly on the car so the 2 front corners are rubbing on metal and will eventually chip paint and cause rust in those spots I imagine. I would have thought a Top Notch Auto Body outfit would have called me and asked if I wanted to finish repairs to the part of the bumper not damaged in the accident while you had it apart so that the new bumper would fit correctly . All in all, I have no plans to do business with Abra Auto Body in the future.
I appreciated the calls to update me on the timing and process of the repair.
Fantastic service all the way through the process. Loved the email updates and phone calls to I didn't have to call and bug you guys.
Wish other service providers did half as good a job!
I hope I don't need you anytime soon, but will be back for sure if I have a need and have already told some people about you guys.
All the best,
The main issues I had were miscommunication from insurance company. After initial quote in April, I was told to go ahead and schedule an appointment for mid June. However when I called to reconfirm, I was told it would be end of June. However, Abra worked to get me an early appointment.
Job well done! It is a pleasure to work with people who are good at their job and treat the customer with a pleasant and welcoming attitude.
You guys did an amazing job fixing my Subaru and keeping me updated all the way. Thanks!
it was excellent. Dale, Anthony, and Josh were great to work with and I felt very well informed and taken care of throughout the process.
Even though the car was scheduled for later in the month, they had an opening and got us in earlier. Everyone was very friendly, professional and very helpful. Our experience was very good.
The repair work wasn't done on one of the items required per the estimate which means I have to return with the car next week. The tech didn't double check the order.
Anthony and Cindy were both great. Anthony made sure I was kept up to date on the status of my repairs. Cindy was phenomenally graceful and helpful in scheduling both the appraisal and repair appointments and making sure to check with me the day before each to remind me and make sure nothing had changed with my schedule. And of course the repairs look great also.
Thank you all for your help and timely services. I was very happy with your friendly yet very professional treatment.
Excellent job, excellent and very friendly service.
Everyone was very professional and our repairs were done in very timely manner.
Thanks for your help!
Prompt, friendly, informative service!!
Entire staff was a pleasure to work with.
They were very courteous and professional.
Abra did a great job! I am very happy with the repairs! Thanks everyone!
Everyone was very professional, and friendly. I will definately recommend Abra to others. Thank You!!
Customer service was very good and the process was very straightforward. My only comment is that it would have been nice to get an estimate on anticipated completion earlier in the process. But the amount of time it took was very reasonable.
Dale Huddle was great to work with; he helped explain our options and followed up. Thanks for a great job !!
I very much appreciated your flexibility in responding to my request to just push back out my bumper rather than replace it. You were great.
Love the courteous staff and regular updates
The whole process was explained, I was advised of updates, the work was performed on schedule, all staff were efficient and professional, thank you for a painless process!
Vehicle Make : Volkswagen
I thought the work done and the courtesy of service was outstanding! Thx
You kept me well informed and answered all my questions. The repair took longer than quoted but I was kept in the loop as to why this happened.
Had a great experience with ABRA--great employees, prompt service, great updates. Would use your company again and will recommend it to everyone--actually did so this morning at my bank!
They are always great to me and I appreciate what they do for me!!!
Staff was efficient and friendly, and wanted to make sure I was satisfied. I went back as a rear light had been forgotten to be properly attached, and it was done faster than I could grab coffee inside. Thank you!
all of your employees are very friendly and very knowledgable
I really appreciated how well communication was handled. The car looks great and I always knew what was going on.
Exceptional customer service. Multimedia means of keeping updated on my repair status is much appreciated service. Friendly and helpful staff. Very glad I chose Abra Body & Glass. Five stars.
Your staff did an excellent job!
quick turnaround and professional staff
I have used ABRA at least 3 times in the past 16 years and you continue to provide excellent service every time, which is why I choose ABRA for all of my auto body and/or painting repairs.
Appreciated the good communication and updates on the car and what repairs were needed. Bravo!!
Vehicle Make : Volkswagen
Dale was really friendly and kept me in the loop with updates throughout the process (including calls, texts and emails). I really appreciate that extra touch!
Nice job - kept me informed and got finished much earlier than I anticipated. Thanks!
The car looks great and I loved your dedication to customer service! Thank you for the texts and calls! It took all the question and worries out of it
The person I talked to originally had led e to believe that the front would also be included. That did not prove to be the case. Nevertheless, the work you did was very satisfactory.
I loved the updates, I didn't have to worry about the progression, it was an awesome experience!
Very good service, kept us informed, took care of returning the rental car. Everyone was friendly, helpful and professional.
I am so happy to have my new car looking new again! Many thanks to all of you.
Everybody was super helpful! Thanks guys!
Everything went GREAT! Thank You!
Thanks for everything and for communicating so well once my car was in the shop!
Everyone wss very accommodating. Excellent customer service. The continual updates were beneficial.
Everything went very smoothly and you were very good at keeping me posted on the progress of the repair. Thank you!
I was completely satisfied once my car finally got into repair, however, up to that point it was frustrating. I got an estimate which was put into the system but the man who did the estimate neglected to schedule the appropriate service appointment for me. I had a second estimate appointment scheduled instead of repair causing me to wait at least 3 more months for an opening for repair. Once the repair date came, it was a great experience and the car looks great.
I was happy to have my car back and was impressed with the speed with which it was completed. As far as I can tell everything about the work has restored my Honda to its pre-damaged condition, so I am pleased. Since I just got the car back I have not had a chance to drive it extensively so I'm looking forward to trying it out on the highway and anticipate that the door sealing, wind noise, etc. characteristics will be similarly restored. Best Regards, Steve Van Aken
Excellent job and excellent customer service.
I was certainly impressed with the quick and capable repairs done to my vehicle. Even more impressive was the customer service care I received. Much appreciated, thanks!
Very helpful, polite and professional customer service.
Great, fast service! Received a much cleaner than I dropped it off car!
Just communicate when it will be done with both the primary driver and account holder. Never got any texts, but calls,were helpful
Everyone I met was great! They made a stressful situation more manageable for me. Thank you!
Abra finished the job without any problems & sooner than expected. They also cleaned the inside of my car which I didn't expect. Everyone was very friendly and eager to assist. Thanks!
Having my Subaru repaired at Abra in Boulder last week was a true pleasure. Rental car service provided on premises is super convenient. They finished my car earlier than expected, and Anthony kept me updated with personal phone calls throughout the whole process. I hardly recognized the car when I went to pick her up, she was sparkling like the day I drove her off the lot. Eric and Anthony were fantastic, as was the lovely women with curly hair at the desk inside. Thanks Abra.
Anthony did a fantastic job. I'm very pleased with the experience.
thanks for the check-ins!
Thanks for the quick repair on our vehicle.
Your team is always great
I couldn't have ask for better service than I got. Everyone I came in contact with were very professional. Can't thank you ???? enough.
From start to finish, I was in the loop with the very personable and knowledgeable staff and, the job was completed ahead of schedule.
Dale was very helpful. The emails I received while my car was in the shop were a little vague. I had to call to find out more information about the status of my car. Maybe a little more information would be helpful.
Love you did an amazing detail on the car!! What a great bonus! Thank you
We are very pleased with the work performed and the speed in which it was completed!
I would recommend ABRA highly
Vehicle Make : Volkswagen
The quality of the work done is excellent, that is not where my disatisfaction lies. I specifically made a point that I had a rental being provided by progressive and would not appreciate being call late on friday whcih would give me 24hours to drop the rental off before I would start being charged for the rental car. I explained that this had happen to me twice previously. and that is exactly what happened yet again. I recived a call at 630pm on a friday which meant I had to make last minute arrangments to try to pick up my car between 9am and noon saturday am. It is not fair to assume everyone works 9to5 monday thru friday, im a baker I work early morning shifts and weekends. I had to go into work 2 hours late to get my car to avoid being charged not to mention it was a 3day weekend. Then when I arrived to get my car it was in the wash bay and had been left incompleate? if the car was not ready it would have been greatly appreciated if the call that it was ready for pick up could have been delayed, it would have saved me alot of trouble.
Great customer service and responsiveness. You made it VERY easy for us. Thank you!
Your staff was very professional, kept us up to date on the progress of the repair, the repair was very well done and finished sooner than we expected. Thanks!
The entire staff was polite and helpful. I would recommend then to anyone. They the best!
Dale and Jerry were great. They were thorough and communicative.
Great service overall
Terrific experience. professional and speedy.
Everything good. Keep it up!! Thanks
Kept me informed and treated me well.
friendly, professional, & efficient service from all
Everything was fantastic. I do have one suggestion - The automated emails would seem more personalized if they didn't say David and .... I know it pulls from the documentation that you have but it's my car and I handled the transaction - not David. If it had even said David and Christine that would have been better. Not a big deal but it would make it more meaningful. Thanks!
Awesome repair job. Thank you#
Thank you for keeping me informed during the entire process.
Friendly staff, great communication about status of repair, and the upmost quality and professional repair! Thank you ABRA of Boulder!
The center of the rear cab, below the window was not painted and above the rear window, It appears the paint was put on too light.
Thank you so much - It was super convenient, quick and it looks fabulous! I will definitely recommend ABRA
After differences in estimates for work -- Great!
I appreciated the frequent updates on the progress. I also appreciated your fitting the car into your schedule.
Because the damaged front end was declared a possible road hazard by Anthony and subject to ticketing, the repair job was scheduled to be done within 2 weeks, rather than in February, the original schedule. Work with Anthony and his communications were always excellent. Robert
Your staff did a great job getting the car to me earlier than was originally planned, thanks!
Communication was excellent and I wasn't without my car for a long period of time. This is important for a busy working mom. Everyone was very nice and professional!
Your team in Boulder couldn't have been more efficient or hospitable. This is truly a remarkable company. Thank you.
Thanks for getting my car back to normal or even going above and beyond! My car looks new, inside and out! Thanks for making the process quick and smooth.
Mike Horr at ABRA did a great job of keeping me informed about the progress of the repair, which took a couple of weeks. The workmanship is excellent. It is obvious that they took the time to do the job correctly and the car was returned to me in showroom condition. Thank you so much!
Aside from the quality of work, what makes the experience satisfying is the constant communications as to what is going on.
Very attentive and looks like you did a great job on the repair.
The car looks great. All repairs appear to have been made correctly. I had issues with my overall experience.
#1) I believe I waited for more than 3 months for my appointment.
#2) I cannot understand why such a small job took 9 days.
Because of the size of the job and the initial indications I got, I did not end up getting a rental car. I ended up being very wrong about that. Two different people at ABRA told me the problem was there were not enough techs to work the job. I dropped the car off on a Wednesday morning and I'm pretty sure that no work started on it until Monday morning. If I was just bringing the car in without an appointment, I get that. But I waited 3 months for that appointment. Would have been nice if I had gotten a call rescheduling the appointment to that Monday, then I would have had the use of my car for 4 more days.
That was my problem with my overall experience. Like I said before, all indications are that you did beautiful work, so I am happy with that aspect. It is not necessary for you to call me to discuss this further.
Everyone was courteous and helpful. I appreciated the extra care and time given to my vehicle, making sure that that the repairs were done correctly. My car was rearended and even though that wasn't a pleasant experience, having my car repaired by ABRA was a good experience. Thanks! My car looks great!
Was kept well informed of progress and work was completed fast!
Excellent job- 10's from start to finish- John
Friendly,competent work done here.
The automatic email updates did not contain any actual updates but the service was timely and well done.
We always count on you folks for quality-work and service.