Poor communications, no one answered or returned my phone calls in a timely matter. my delivery date changed 4 times. They had my car from 10/10/18 til 11/5/18.
The tech said he couldn’t find the lock to rotate my tires. It was clearly in the glove box. If he couldn’t find it why didn’t they just call me and ASK???! Instead they just didn’t do it. Not very professional or courteous service!
They didn’t complete the repairs timely. There were two areas on the bumper that were not sanded and repainted. I have to go back to have them installed.
A few scratches were left on my car that were supposed to be fixed. Had to have someone come out after I picked up my car to have the scratches buffed out. Looks a lot better but can still see the scratches on my door handle. It’s not a big deal but I feel like if you text and call a client and tell them their car is fixed, you should atleast try and make sure every scratch isn’t noticeable anymore.
My vehicle was not totally repaired. I am awaiting a call to bring it back.
The staff was super nice and knowledgeable about what they were doing.
Don’t have my left us yet. No one told me it was repaired and ready to return home
I could not be more pleased from the results of your collision repair results. The Lexus RX330 is 14?years old and looks almost as good as the day it came out of the showroom.
Thank you Toyota Collision Center.
Everything went good! Appreciate keeping me posted about work.
I appreciate Toyota touching base with me regarding the status of my vehicle.
Everyone was so friendly and seemed to enjoy their work.
****took good care of us he is a very nice young man . The 2 lady's in the service department were very nice also . The service guys done an exceptional job and we thank them very much Danny and Janice C
The repair was good, but the communication should be much better. I was told originally the car would be ready Fri at 5. I was headed to get it Mon am and got another text it would be Mon at 5. Only to be called late am and be told it was actually done.
Muchas gracias por todo estoy contento, la personas son muy amables. ....mucha gracias